Air Canada Aeroplan Starnet Blocking EVA Award Flights?

Filed Under: Air Canada, Awards

Airlines have control over the award prices they set and also over the amount of award space they release on their own flights. That makes it easy for them to control the costs of redemptions through their mileage programs.

This has translated into some award space blocking

With alliance partnerships, typically airlines release the same amount of award space to all their partner airlines. Back in 2008 Lufthansa released a ton of first class award space, often 4-8 seats per flight (back when they had 16 first class seats on their 747s).

As a result it was the single most available transatlantic first class product to get on miles. Airlines reimburse each other for award seats, and the cost is much lower than you might think. In 2008, that cost was too high for United, and they implemented something called “Starnet blocking” whereby they began blocking Lufthansa first class award space across the board.

My issue with this was twofold. First of all, it undermines the value of an alliance when different airlines make different amounts of award space available. But more importantly, the worst part was that United wasn’t at all transparent about the Starnet blocking, and for months actually denied it was happening.

After the merger between Continental & United, the blocking stopped for the most part, though US Airways picked up the practice. They started by only blocking Lufthansa transatlantic first class award space, and they did it in spurts. Often at the beginning of the quarter US Airways would show award availability (I assume their partner award space quota was reset), and then after that they wouldn’t have access to any first class award space for a while.

Eventually the US Airways Starnet blocking spread from just transatlantic Lufthansa first class award seats to all Lufthansa first class award seats, and then to blocking business and even economy class flights. US Airways joined oneworld in March, and for the most part the remaining Star Alliance programs have been playing nicely with award space this year. The one exception is Avianca LifeMiles, which has been blocking Lufthansa first class award space for the past couple of weeks.

Is Aeroplan blocking EVA Air award space?

There has been a development the past few weeks whereby Air Canada’s spun off Aeroplan program hasn’t had access to any EVA Air flights.

EVA Air 777-300ER Royal Laurel Class

This supposedly started as a “system update” a few weeks ago, but hasn’t yet been resolved. Aeroplan is insistent that it’s a technical issue with the EVA systems, and has no timeline for when or if it might be resolved.

For example, there is plenty of availability later this week between Toronto and Taipei in business class according to the ANA tool, which is usually 99% accurate:

ANA EVA Award space

The same flights are available on the United website:

United EVA space

Conversely, looking at the same dates on the Aeroplan site brings up the following connecting options:

Aeroplan EVA Award space

As another example, let’s look at flights between Taipei and Tokyo, which is a route that typically has great availability. According to the ANA tool, there is availability on two of the EVA flights in business class:


Meanwhile, the Aeroplan site returns the single direct option on ANA, then suggests a bunch of connecting options on Air China:

HND TYO Aeroplan

Is Aeroplan blocking or is it a system glitch?

It’s anyone’s guess if this is in fact a “system update” or intentional blocking. American AAdvantage recently didn’t have access to Etihad Airways award space. It was a legitimate system issue, though it’s clear that they had bigger fish to fry, as it took them a few weeks to get around to fixing it.

Conversely, there have been cases where blocking started off as a “system glitch,” but when airlines realized how convenient that is, they ended up never fixing it. It’s my understanding that this is actually how US Airways’ blocking of Lufthansa award space started.

Which is more likely? I don’t know exactly how much Aeroplan has to reimburse EVA for an award ticket, though for what it’s worth a first class ANA ticket between New York and Tokyo costs the issuing carrier ~$450, so I can’t imagine it’s that costly. EVA is one of the few Asian carriers on which Aeroplan doesn’t levy fuel surcharges, so there is definitely some ancillary revenue lost there, potentially.

However, Air China space is still readily available, as are the other carriers that don’t impose fuel surcharges, so there has to be more to the story.

I never thought I’d say this, but the most frustrating aspect of this might be that for the most part Aeroplan agents are well-trained and competent. Every agent I’ve spoken to is aware of the “system issue” and has been incredibly apologetic that they’re unable to book EVA. A less-informed agent might be willing to try long selling the space, but I haven’t come across one of those yet.

At this point I can’t confirm if Aeroplan is actually Starnet blocking, or if this is truly a system issue such as the one between American and Etihad. Given that other Star Alliance carriers seem to have no issue booking EVA flights I’m naturally a bit skeptical though.

Here’s to hoping they get it fixed soon, because EVA Air has a fantastic business class product (especially if you can get on their Hello Kitty service, be it between Tokyo and Taipei or Taipei and Los Angeles) and is a great use of Aeroplan miles.

EVA Air Hello Kitty gate in Taipei

(Tip of the hat to Del)

  1. All this blocking makes *alliance a joke. this one is not as bad as LifeMiles… at least Aeroplan didn’t sell a bunch of miles before they started blocking.

  2. Did you try calling Air Canada to make an EVA Air dummy award booking to verify that it wasn’t just a website error?

  3. I booked a BR Aeroplan one-way BNE-TPE-YYZ last week. It was not showing online, and the first agent I dealt with couldn’t see it either. After HUCAing, I fed another agent the exact flights and dates and she was able to cobble together what I wanted, but only after requsting the segments manually.


  4. Are they also blocking SN?
    ANA showing 4 seats on June 12, 2015 IAD to BRU but flight doesnt show up on Aeroplan…..

  5. Happened to me last week booking JFK-TPE. Booked with United instead, no fuel surcharges.

    Another reason to move away from Membership Rewards.

  6. You don’t see Aeroplan “convinently” block AC or LH, ever
    LX (back in June, fixed), BR, yes…… so of course there’s the conspiracy theory as BR is the only real No-YQ TPAC options (and UA via USA)

    If this “bug” stays, my valuation of Aeroplan mile will be cut in half due to the YQ charges as Mini-RTW suddenly becomes tougher (e.g. YYZ-Europe, CDG-TPE, TPE-YYZ)

  7. I can see BR award tickets on 6/27/2015 and/or after that day. People started reporting no availability on BR around 6/27~6/28/2014. Would it be something to do with their system settings?

  8. Wanting to get home ASAP in one of the many open BR TPE-YYZ J seats in the next couple of weeks I tried 3+ agents. Seems like they have been trained with the explanation that Star Alliance releases different seats to different carriers as I got the same line over and again.

    Even had a couple try to “manually request” the segment with flight number and date to no avail, so if anyone has some more technical details on what worked for Jeff that I can try feeding an agent, I’m all ears.

    But with the expanation and all it seems more and more likely to me that this is on purpose.

  9. Got a genius agent who said this was a known issue being worked on, and after rebooking me on a United multi-leg from hell, he discovered it was just now fixed and rebooked me on BR036 in J.

    So it should be possible to book on the phone now, though the Aeroplan website still isn’t showing availability.

  10. I tried for 3 months including 3 hrs on Xmas eve of 2014 to go from Halifax to Bangkok and requested EVA from Toronto to BKK. No EVA availability according to Aeroplan agents. I then called Eva and they said they regularly release seats, both economy and business class . I wanted the latter.
    Was not able to get EVA…instead was directed from TO to Egypt and finished the last leg with Air Egypt which is a well known sub service for those who travel.
    The 2013 surcharge was 200 with Eva..the 2014 was 1250 cdn …this is a total scam and as far as I am concerned a one way loyalty program.
    I just tried to book a flight for 2016 and guess what? No EVA availability…the consumer si getting screwed and its all fraud.

  11. Unrelated event but possibly another “convenient” system glitch. In April I flew YQM-YYZ-MUC, returning OSL-CPH-YYZ.
    All segments coach except CPH-YYZ.
    All segments qualifying for miles except YQM-YYZ.
    Bought the ticket on Expedia at a very nice price (a little over USD 1,000.-)
    Except for the Premium Eco segment AC has not accumulated the miles to my LifeMiles account, I keep on trying.
    I will fy EVA YYZ-TPE, I hope those will accumulate.

Leave a Reply

If you'd like to participate in the discussion, please adhere to our commenting guidelines. Your email address will not be published. Required fields are marked *