Coronavirus Travel Policies & Advisories

Filed Under: Advice, Travel

Updated: 15 hours ago

The situation is changing by the hour, and while there will be worldwide social and economic fallout from this pandemic, the impacts on the travel industry are far-reaching.

If you’re looking for information and updates on the virus itself, please check out the dedicated COVID-19 page. Meanwhile this guide will be kept updated with the various rules and waivers across hotel and airlines, along with assorted travel advisories.

Airline Cancellation Policies

The various change and waiver policies for the individual airlines have shifted rapidly over the past two months, as COVID-19 has gone from a regional outbreak to a global pandemic.

The situation continues to be highly fluid, and for travel in the next week or two we would recommend waiting to cancel any flights until ~48 hours prior to departure. The waiver policies have been changing nearly daily, so a change that might have a penalty today may not tomorrow.

Whenever possible, try to change your flights or request a refund online, or via a Twitter DM. Systems are overloaded, so hold times are outrageous, though you may get through more quickly by calling international numbers, or outside of peak hours.

See this post for tips on how to cancel flights during the coronavirus pandemic.

Here is the current list of airline cancellation policies as of April 01, 2020:

AirlineGeneral PolicyFurther Details
Aer Lingus guests who are due to travel between now and 31st May 2020, will be able to change their booking without incurring a change fee. Using the Manage Trip section on aerlingus.com, guests will be able to change to another date. Please note the departure destination cannot be changed online. A fare difference may apply.

You will also have the option of canceling your flights for a voucher. We'll send you a voucher for the full value of your flight (including taxes and charges), plus an extra 10%.
Aer Lingus COVID-19 Policy

PHONE: 1-800-474-7424
Expansive, see site for specificsAeromexico COVID-19 Policy

PHONE: 1-800-237-6639
Update March 19, 2020 - Through April 30, 2020 Aeroplan awards can be canceled and refunded with redeposit fees waived for any travel date

If you made a flight booking before April 15, 2020, and you want to cancel it, you can do so with no cancellation fee. You will receive full credit, which you can use towards future travel. This credit is valid for travel before April 30, 2021.

If you made a flight booking before April 15, 2020, you can change your existing booking without a fee, up until two hours before your flight. You can fly to the same destination at a later date or change to a different destination. The rebooked travel needs to take place before April 30, 2021.

If your flight has been cancelled, you will receive full credit, which you can use towards future travel. This credit is valid for travel within 24 months of your flight cancellation date.

Also applies to Aeroplan award tickets.
Air Canada COVID-19 Policy for existing bookings

Air Canada COVID-19 Policy for future bookings

PHONE: 1-888-247-2262 (Air Canada), 1-800-361-5373 (Aeroplan)
If you have already booked your flight*, for a trip before 31 May 2020, you have until 30 September 2020 to postpone your departure date without change fees. Your new trip must begin no later than 30 November 2020.

If you purchased a non-refundable ticket before for a flight departing before 31 May 2020 and would like to cancel, please complete the form on the website to obtain a travel voucher. This non-refundable voucher is valid for 1 year on all Air France, KLM, Delta, Virgin Atlantic, and Kenya Airways flights.

Award tickets for travel through May 31, 2020 are not being charged redeposit fees (based on our experience so far after calling in).
Air France/KLM COVID-19 Policy

PHONE: 1-800-237-2747 (Air France), 1-800-375-8723 (Flying Blue)
Tickets purchased before February 26, 2020 for travel between March 9, 2020 through May 31, 2020: If you purchased a Saver fare for travel through May 31, 2020, you may: -Cancel your trip without a fee and deposit the funds into My Account wallet or receive a credit certificate for future travel.

If you purchased a nonrefundable First Class, main, or award ticket for travel through May 31, 2020, you may: -Change your trip without a fee. New travel must be completed by February 28, 2021. A fare difference may apply to your new itinerary. -Cancel your trip without a fee and deposit the funds into My Account wallet or receive a credit certificate for future travel.

Tickets purchased between February 27, 2020 through April 30, 2020: If you purchased a Saver fare between February 27, 2020 and April 30, 2020 for travel through February 28, 2021, you may: -Cancel your trip without a fee and deposit the funds into My Account wallet or receive a credit certificate for future travel.

If you purchased a nonrefundable First Class, main, or award ticket between February 27, 2020 and April 30, 2020 for travel through February 28, 2021, you may: -Change your trip without a fee. New travel must be completed by February 28, 2021. A fare difference may apply to your new itinerary. -Cancel your trip without a fee and deposit the funds into My Account wallet or receive a credit certificate for future travel.

Also applies to award tickets.
Alaska Airlines COVID-19 Policy

PHONE: 1-800-252-7522
All passengers who purchased a ticket issued by 3 April for a flight departing from 23 February to 31 May can request the following by 31 May: -To change your booking for another trip taking place by 31 December. -A refund with a voucher of equal value to the ticket purchased, valid for one year, to fly to any destination offered by Alitalia. If your flight was cancelled, you have the option of receiving a refund of the price of the ticket or of the remaining value of the part of the trip which has not yet been completed

The request can also be made after the scheduled date of travel.

All passengers with MilleMiglia award ticket, who decide not to travel, can request a change of reservation or choose to reclaim their miles and receive a refund of the airport taxes.
Alitalia COVID-19 Policy

PHONE: 1-800-223-5730
Tickets purchased before March 1, 2020 for travel through May 31, 2020 can be rebooked without change fees. Customers who book March 1 to April 30, 2020 for all future travel can change their reservation at a later date without change fees.

Award tickets for travel through May 31, 2020 are not being charged redeposit fees (based on our experience so far after calling in)..
American Airlines COVID-19 Policy

PHONE: 1-800-433-7300
ANA will be temporarily suspending select international flights until the end of April, see site for specifics.

Tickets purchased by March 19, 2020 for travel up to April 30, 2020 can be: -Cancelled and refunded, cancellation fees will not apply -Changed but travel must be on/before June 30, 2020

Award tickets for travel through April 30, 2020 are not being charged redeposit fees (based on our experience so far after calling in).
ANA COVID-19 Policy

ANA Suspensions List

PHONE: 1-800-235-9262
If you have a ticket with a flight date between March 4th and May 31st, 2020 regardless of the booking date or the destination, you can now order your Avianca voucher and use it to reschedule your new trip.

If you have a ticket scheduled to fly after May 31st and purchased it between March 4th and April 30th, you can change your itinerary without a penalty charge.

LifeMiles has no official policy. In most cases, the redeposit fee is being charged unless a flight on the reservation is cancelled by the operating airline.
Avianca COVID-19 Policy

PHONE: 1-800-284-2622
You’re travelling with us between 14 March to 31 May: You can cancel your booking and receive a voucher for the same value. Your voucher can be used as part payment towards a future booking to any destination. It must be redeemed for travel on flights taken within 12 months of your original date of departure.

Award tickets for travel through May 31,2020 are not being charged redeposit fees (based on our experience so far after calling in).
British Airways COVID-19 Policy

PHONE: 1-800-247-9297 (British Airways), 1-800-452-1201 (Executive Club)
Cathay Pacific is waiving rebooking, rerouting, and cancellation fees for all tickets booked on/before 23 March 2020 for travel until 31 May 2020. If you rebook or reroute your ticket, travel must be completed by 10 December 2020.

Asia Miles is waiving cancellation and refund fees for all tickets issued on/before 23 March for travel through 31 May 2020 on our partner airlines.
Cathay Pacific COVID-19 Policy for existing bookings

AsiaMiles COVID-19 Policy

PHONE: 1-800-233-2742 (Cathay Pacific), 1-866-892-2598 (Asia Miles)
Passenger rights for existing and newly booked tickets up to April 19th 2020 for all domestic and international flights up to May 31st: -Unlimited number of rebookings without rebooking fee. Changes are possible for new dates within validity of the ticket (within one year of the date of issue). If the original booking class is not available on the new flight, the fare difference will be charged. Date change must be completed before the beginning of the originally booked journey. Origin and destination cannot be changed.

-Voucher refund for the total ticket value (including service fee). Voucher can be exchanged for a new ticket within 12 months from the date of issue. Voucher needs to be issued before the flight in the original ticket and cannot be refunded. You can request your voucher here.

This policy additionally applies to all Croatia Airlines flights from/to Helsinki, Oslo and Stockholm until 25th October 2020.
Croatia Airlines COVID-19 Policy

PHONE: +385-1-66-76-555 (No US number) or email at [email protected]
For domestic travel in March-May 2020: For travel scheduled to depart through May 31, 2020, all change fees are waived. You can rebook your trip to the same destination for travel departing before May 31 with no difference in fare applied. For trips rebooked to the same destination for travel departing June 1 – December 31, 2020, a difference in fare will apply. We understand you might not know where you want to go. If you’d like to change your destination, or if you don’t know when you want to travel, you may cancel without a fee and use your credit to book a new flight at a later date.

For international travel in March-May 2020: For travel originally scheduled to depart through May 31, 2020, all change fees are waived. You can rebook your trip to the same destination for travel departing before May 31 with no difference in fare applied. For trips rebooked to the same destination for travel departing June 1 – December 31, 2020, a difference in fare will apply. We understand you might not know where you want to go. If you’d like to change your destination, or if you don’t know when you want to travel, you may cancel without a fee and use your credit to book a new flight at a later date.

For travel purchased purchased between March 1 and April 15, 2020: If you purchased a ticket between March 1 and April 15, 2020, you can change your ticket without a change fee for up to a year from the date you purchased it.

Award tickets for travel through May 31, 2020 are not being charged redeposit fees (based on our experience so far after calling in).
Delta Air Lines COVID-19 Policy

PHONE: 1-800-221-1212
El Al will be suspending flights to Paris, London, and New York until April 4, 2020 and other destinations until May 2, 2020. For travel to/from all El Al destinations through June 30, 2020, no change fees or handling fees will apply. Ticket price differences to be paid. Cancellations are subject to flight ticket terms and conditions. All travel must be completed by April 30, 2021. El Al COVID-19 Policy

PHONE: 1-800-223-6700
Customers with tickets issued on/before 31st March who are impacted due to: Travel ban: Where there is government notification that prohibits travel Travel advisory: General government advisory against non-essential travel Quarantine requirements: Mandatory quarantine at origin or destination Mandatory lockdown: Countries in which government have issued a mandatory lockdown and customers are therefore unable to reach airport Flight cancellation: Flights cancelled by Emirates

Are eligible for Rebooking and Travel Voucher options: Customers with flight bookings for travel on or before 30 June 2020 can rebook their flights to any Emirates destination within the same region without a rebooking fee or paying any fare difference. Travel voucher for ticket value with a validity of 12 months from date of issue
Emirates COVID-19 Policy

PHONE: 1-800-777-3999
If you’re scheduled to fly with Etihad Airways before 30 June 2020, you can rebook your flight for free, or use the value of your ticket as credit towards your next trip:

You can change your trip to travel on or before 30 June 2020. You can even fly to a different destination within a specified zone. You can make more than one change to your booking.

Cancel your booking and use the value as credit towards your next trip. And if you’re an Etihad Guest member, we’ll reward you with up to 5,000 bonus miles too. Book before 30 September 2020, for travel until 31 July 2021.
Etihad COVID-19 Policy

PHONE: 1-877-690-0767
Policy varies by route, please check the website.

For award tickets, please contact EVA/UNI AIR reservation and ticketing office for rebooking or refund. The service fee can be exempted for ONE transaction. Expired miles are exempt from collection provided the revised itinerary meets the same criteria as the previous ticket.
EVA COVID-19 Policy

PHONE: 1-800-695-1188
Fiji Airways will be suspending all international flights from Sunday, March 22 until the end of May.

Guests are able to defer travel or retain credit for future use. Due to the high volumes of calls and messages through the airline’s Reservations Centre and social media channels, guests are requested to wait for flight notifications sent to them. Guests booked through travel agents and other third parties will be contacted by their respective agencies. You can also request for travel credits or defer your travel dates to a future date by filling out an online form that is listed on the Travel Notice page. If guests wish to change their travel dates, they can do so without incurring any fees (reissue fees and fare difference included) should they travel by 30 June 2020. There will be no reissue fees (fare difference fee will apply) should guests wish to travel after 30 June, 2020.
Fiji Airways COVID-19 Policy

PHONE: 1-800-227-4446
For tickets issued prior to March 10, 2020 and with travel through April 30, 2020: Customers may make a one-time change to their itinerary without a change/cancel fee.

For tickets issued between March 10 and April 15, 2020: Customers will be permitted a one-time change to travel plans without a fee.
Frontier COVID-19 Policy

PHONE: 1-801-401-9000
Policy varies by route, please check the website.

Award tickets for travel through May 31, 2020 are not being charged redeposit fees (based on our experience so far after calling in).
Hawaiian Airlines COVID-19 Policy

PHONE: 1-800-367-5320
If you have an Iberia ticket for a flight between 1 March and 31 May, we offer you the opportunity to exchange it for a voucher worth the same amount to be used for a flight on a later date. The voucher will remain valid until 31 March 2021, and there are no restrictions regarding travel dates or destinations. Changes of your ticket are also allowed for travel before 31 March 2021 with the following exceptions: 30 April-2 May; 1 July-15 August; 9-12 October; 4-9 December; 19 December-10 January; and 24-31 March 2021. To change your tickets, contact your travel agent or our call center.

If your flight has been canceled and you prefer not to fly and request other alternatives for exchange or refund, please do not hesitate to contact your travel agency contact us through our usual customer service telephone numbers. In this case, please note that due to current circumstances, our call center may experience delays both in handling your call and in handling your refund.

Award tickets for travel through May 31, 2020 are not being charged redeposit fees (based on our experience so far after calling in).
Iberia Airlines COVID-19 Policy

PHONE: 1-800-772-4642
Due to the ongoing coronavirus (COVID-19) situation, we are waiving change/cancel fees for customers traveling through May 31, 2020. Customers may rebook their flights for travel through October 24, 2020 online in the Manage Trips section of jetblue.com or contact us prior to the departure time of their originally scheduled flight. Fare difference may apply. For cancellations, funds will be issued as a JetBlue Travel Bank Credit, valid for one year from date of issuance.

Award tickets for travel through May 31, 2020 are not being charged redeposit fees (based on our experience so far after calling in).
JetBlue COVID-19 Policy

PHONE: 1-800-538-2583
Operations suspended through at least April 30th

Any passengers with a flight scheduled between now and May 31st, 2020 who would like to postpone their departure may do so, regardless of fare conditions and at no charge, or receive a non-refundable but transferable voucher (valid for 12 months).
La Compagnie COVID-19 Policy

PHONE: 1-800-218-8187
Operations suspended through at least April 11, 2020

Policy varies by route, please check the website.
LOT Polish COVID-19 Policy

PHONE: 1-212-789-0970
Austrian Airlines will temporarily suspend scheduled flight operations as of Thursday, 19 March 2020 until 19 April, 2020. Brussels Airlines will temporarily suspend scheduled flight operations as of Saturday, 21 March until 19 April 2020.

If you hold a ticket for a cancelled or an existing Lufthansa Group flight, you can keep the ticket without having to commit to a new flight date right away. Existing bookings will initially be cancelled, but the ticket and ticket value will remain unchanged.

To tickets booked up to and including 19 April 2020 and with a confirmed travel date up to and including 30 April 2021 following regulation applies: The tickets can be extended to a new departure date up to and including 30 April 2021. You can also rebook to another destination. The new flight must be booked until 31 August 2020.

For every rebooked ticket with new departure date on/before 31. December 2020 a discount of 50€ on the ticket price is offered additionally. Of course rebooking fees will still not be charged, regardless of which fare was booked. Should the rebooked fare be more expensive due to a change of destination (e.g. rebooking from short-haul to long-haul), change of class of travel or similar, an additional payment may be necessary despite the discount.
Lufthansa Group COVID-19 Policy

PHONE: 1-800-645-3880, 1-800-581-6400 (Miles & More)
Policy varies by route, please check the website.Malaysia Airlines COVID-19 Policy

PHONE: +60-3-7843-3000 (No US number) or via the Contact Us page on their website
Porter Airlines will be suspending flights as of Friday, March 20 and will resume service on Monday, June 1.

Travel credits for cancelled flights will be sent by Wednesday, March 25.

Porter is temporarily waiving change fees to provide passengers with more freedom to travel and peace of mind when booking. This applies to any Porter or Porter Escapes booking made before March 31, 2020, for travel within the next 12 months. The fee waiver applies to changes made at least 24 hours before departure of a passenger’s original flight.
Porter Airlines COVID-19 Policy

PHONE: 1-888-619-8622
Qantas and Jetstar will be suspending all international flights from the end of March until at least 31 May 2020.

If your flight is cancelled, please standby and wait to hear from us before changing your booking. We'll be contacting anyone whose flight has been impacted over the next week to let you know your options.

Anyone holding a Qantas ticket for travel before 31 July 2020 can get a flight credit and retain the full value of your booking. You need to do this by 30 April 2020. The flight credit is valid for booking and travel by 31 December 2021. This gives you more than 18 months to plan, rebook and travel. If you already have a Qantas flight credit issued on or after 31 January 2020, this will also be automatically extended but may take a few weeks to update in our system. No change fees apply when rebooking but please note that the flight credit can only be used towards a fare of equal or higher value than the original fare you purchased.

If you've booked your flights directly with us, and no longer wish to travel, you can choose to change to a new date, or cancel your booking and use the value towards a future flight. Change and cancellation fees may apply.
Qantas Airlines COVID-19 Policy

PHONE: 1-800-227-4500
If you have already booked or plan to book travel up to 30 September 2020, you can either change your date of travel free of charge, exchange for a future travel voucher with 10% additional value, or request a refund.

With refunds: If your flight has been cancelled/disrupted: all applicable penalties shall be waived if cancellations are performed before departure. If your flight has not been cancelled/disrupted, any relevant penalties will be applied according to the applicable fare rules of the fare paid.
Qatar Airlines COVID-19 Policy

PHONE: 1-877-777-2827
Singapore Airlines is waiving all rebooking fees for tickets issued on or before 15 March 2020, for travel up to 31 May 2020, with immediate effect. Customers can cancel their existing flight itineraries, retain the value of their tickets and rebook their travel at a later date, when they are able to firm up their new travel plans. The new flight itinerary should be completed by 31 March 2021.

This new policy will allow customers the flexibility to defer their travel plans and applies to all bookings for travel up to 31 May 2020. All rebooking fees will be waived, although a fare difference may apply for the new itinerary.
Singapore Airlines COVID-19 Policy

PHONE: 1-800-742-3333 (Singapore Air), 1-312-843-5333 (KrisFlyer)
South African Airways will immediately suspend all international and regional operations until 31 May 2020 and all domestic operations until 16 April 2020

South African Airways is waiving change fees for all affected flights with travel dates through 31 August 2020. All tickets issued on or before 25 March 2020 and new tickets issued up to 31 August 2020 will be eligible to be used as a Future Travel Credit up until 25 March 2022. In some cases, SAA will allow you to nominate your Travel Credit to an alternate traveler.
South African Airways COVID-19 Policy

PHONE: 1-800-722-9675
If you are scheduled to travel between today and April 30, you can change your travel to a date 60 days from the original date of travel without paying any difference in fare if you are traveling between the same origin and destination. You can do this online by visiting Southwest.com/rebook. Look for flights that display as “Available.” Flights that show a price point are not eligible for a change without paying a fare difference.

If you decide not to travel, as long as you cancel your flight at least 10 minutes before its scheduled departure, the funds used to pay for a nonrefundable ticket are normally valid for one year from the date of purchase. However, in recognition of the current travel environment, we are extending the expiration date of some travel funds: Customers' funds that have expired or will expire between March 1 – May 31, 2020, will now expire June 30, 2021. Any travel funds created because of a flight cancellation between March 1 – May 31, 2020, will have an expiration date of June 30, 2021.
Southwest Airlines COVID-19 Policy

PHONE: 1-800-435-9792
Spirit Guests who must alter their travel plans due to COVID-19 are eligible to receive a reservation credit for the full value of their reservation. This reservation credit can be used for up to 6 months to book any flight currently available (including beyond the 6-month timeframe), and it can be used towards flights as well as other options (excluding 3rd party products).Spirit COVID-19 Policy

PHONE: 1-801-401-2222
TAP is currently violating EC261 by electing not to provide refunds to passengers when TAP cancels a flight. We recommend filing a credit card chargeback and a DOT complaint in these situations.

Due to the current situation of Coronavirus (COVID-19), we have extended the possibility of rescheduling your flight, without paying the associated change fee, for any TAP route and for any travel date if your original travel date is before May 31, 2020. The change fee will be free but fare differential is charged when applicable. Change must be made up to 24 hours before the departure of your first flight.

Alternatively, if you are not ready to reschedule your new trip, we will email you a voucher, valid for one year, to be used toward the purchase of a future flight with TAP.

For miles tickets purchased under the TAP Miles&Go Program, you may also change your reservation without paying the associated change fee. If refund is requested, all the miles will be refunded to the Client’s account and all the amounts paid in cash will be refunded by voucher, without charging the cancellation fee.
TAP Air Portugal COVID-19 Policy

PHONE: 1-801-401-2222
Policy varies by route, please check the website.Thai Airways COVID-19 Policy

PHONE: 1-800-767-3598
Turkish Airlines will be suspending flights from March 27, 2020 23:59 (UTC +3), all their international flights are suspended until April 17, 2020.

For international tickets issued on or before March 20, 2020 for travel until December 31, 2020 (included), you can either change your flights for no fee (one-time) if travel is completed by February 28, 2021. A ticket change can be made for a flight in the same region as the original destination. You also have the option of changing your ticket to a “Open Ticket” where you can cancel your ticket now and book any time you want later (one-time) if travel is completed by February 28, 2021.

For domestic tickets issued on or before March 20, 2020 for travel until December 31, 2020 (included), you can either change your flights for no fee (one-time) if travel is completed by February 28, 2021. You also have the option of changing your ticket to a “Open Ticket” where you can cancel your ticket now and book any time you want later (one-time) if travel is completed by February 28, 2021.
Turkish Airlines COVID-19 Policy for existing bookings

Turkish Airlines COVID-19 Policy for future bookings

PHONE: 1-800-874-8875
We’re waiving change fees for all tickets issued on or before March 2 with original travel dates of March 3 through May 31, 2020. If you’re not sure when you want to travel, you can cancel your trip and rebook later with change fees waived.

OMAAT Note: Expect this to change again

Award tickets for travel through May 31, 2020 are not being charged redeposit fees (based on our experience so far after calling in).
United Airlines COVID-19 Policy

PHONE: 1-800-864-8331
Policy varies by route, please check the website.Vietnam Airlines COVID-19 Policy

PHONE: 1-866-677-8909
Change fees are being waived for tickets that were originally issued on or before March 11, 2020 for traveling up to and including May 31, 2020. All travel must be completed by April 30, 2021.Virgin Atlantic COVID-19 Policy

PHONE: 1-800-862-8621

Airline responses to Coronavirus

As the outbreak spreads, airlines have seen both organic drops in demand and government imposed restrictions on the routes they can operate. Here are a handful of updates, but you can find all the most recent news on this page:

Hotel Cancellation Policies

In general hotel bookings are more flexible than airline tickets, so unless you’ve booked a pre-paid reservation, you can typically cancel as little as 24 hours before arrival. The specifics will depend on the exact rate you booked, but there are also some blanket waivers due to coronavirus:

Here is the current list of hotel cancellation policies as of April 01, 2020:

Hotel BrandWaiver PolicyFurther Details
Guests who booked a non-flexible rate with Accor for travel after March 1, 2020, may modify their reservation for future travel through April 30, 2021 without penalty by contacting the hotel directly.

For hotels in Europe and the United Kingdom (Except France and Italy): For a stay between March 17th, 2020 and May 1st, 2020, may modify their reservation for a future date to May 31st, 2021 without any modification fees (subject to availability and applicable rates and conditions) or cancel their reservation and be refunded without penalty. To cancel or modify your reservation, please contact the hotel directly. For a stay prior to May 31st, 2020, can modify their reservation for a future date to May 31st, 2021 without any modification fees by contacting the hotel directly (subject to availability and applicable rates and conditions).

For hotels in France: For a stay between March 1st, 2020 and prior to September 15th, 2020, guests may cancel their reservations and receive a credit voucher for the full value of their reservation for use within 18 months. To cancel and receive a credit voucher, please contact the hotel directly. https://all.accor.com/gb/country/hotels-france-pfr.shtml

For hotels in Italy: For a stay between March 1st, 2020 and prior to April 3, 2020, Guests may cancel their reservations and receive a credit voucher for the full value of their reservation. To cancel and receive a credit voucher, please contact the hotel directly. https://all.accor.com/gb/country/hotels-italy-pit.shtml

For hotels in Asia Pacific: Guests scheduled to arrive prior to April 30, 2020 may cancel (or modify) their reservation and be refunded without penalty.

For hotel in the Middle East and Africa: Guests scheduled to arrive prior to April 30, 2020 may cancel (or modify) their reservation and be refunded without penalty.
Accor COVID-19 Policy

PHONE (844) 382 2267
Reservations for stays and Airbnb Experiences made on or before March 14, 2020, with a check-in date between March 14, 2020 and May 31, 2020, are covered by the policy and may be canceled before check-in. Guests who cancel will have a variety of cancellation and refund options, and hosts can cancel without charge or impact to their Superhost status. Airbnb will either refund, or issue travel credit that includes, all service fees for covered cancellations. In order to cancel under the policy, you will be required to attest to the facts of and/or provide supporting documentation for your extenuating circumstance.

The host’s cancellation policy will apply as usual to reservations made after March 14, 2020. Cancellations submitted before March 14, 2020 will be handled according to the extenuating circumstances coverage in effect at the time of submission.
Airbnb COVID-19 Policy

PHONE (855) 424 7262
As we continue to monitor the impact of COVID–19, the Best Western Hotels & Resorts cancellation policy is as follows: The policy applies to any reservation for any future arrival date. The policy applies to hotels located in the U.S., Canada, and the Caribbean. Guests may cancel at any time, as long as cancellation occurs least 24 hours before arrival, and the reservation is cancelled on or before April 30, 2020. Hotels will waive all fees associated with the cancellation of the booking. Applies to all booking channels. A more restrictive cancellation policy may apply to a limited number of high-demand dates at individual hotels.

If you are a Best Western Rewards® program elite status member, we will protect your current status through January 31, 2022 without the need to fulfill the necessary annual stay qualifications.
Best Western COVID-19 Policy

PHONE (800) 780-7234
For guests with existing individual reservations, including reservations with non-cancellable, pre-paid rates made directly with Choice Hotels, we will allow changes or cancellation without a charge up to 24 hours prior to arrival as long as the change or cancellation is made by April 30, 2020. If you’ve booked a cancellable rate, modify your reservation online. If you’ve booked a non-cancellable, pre-paid rate directly with Choice Hotels, you may now cancel your reservation using the online form listed online.

For guests making new individual reservations directly with Choice Hotels between today and April 30, 2020, we will allow those reservations to be changed or cancelled at no charge up to 24 hours before a guest's scheduled arrival date. Modifications can be made here.
Choice Hotels COVID-19 Policy

PHONE (888) 770 6800
For guests with existing individual reservations for any future arrival date, including pre-paid reservations, full changes or cancellations are permitted at no charge up to 24 hours prior to arrival, as long as the change or cancellation is made by April 30, 2020*. Please note that changes to an existing reservation will be subject to availability and any rate differences.

For guests making new individual reservations for any future arrival date, including pre-paid reservations with pre-paid deposits, between today and April 30, 2020, changes or cancellations are permitted at no charge up to 24 hours before your scheduled arrival date.* Please note that changes to the reservation will be subject to availability and any rate differences.
Four Seasons COVID-19 Policy

PHONE (800) 819 5053
All individual reservations—even those described as “non-cancellable” (“Advanced Purchase”)—that are scheduled for arrival on or before June 30, 2020 can be changed or cancelled at no charge, up to 24 hours before your scheduled arrival day.

Any individual reservations you make—even those described as “non-cancellable” (“Advanced Purchase”)—that are booked between today and June 30, 2020 for any future arrival date can be changed or cancelled at no charge, up to 24 hours before your scheduled arrival day.
Hilton COVID-19 Policy

PHONE (888) 446 6677
FFor customers who booked a non-refundable rate prior to March 19, 2020 for stays between March 20, 2020 and April 30, 2020, we will email you in the coming days to ask if you wish to keep or cancel your existing booking. If you decide to cancel, you will be eligible for a full refund or, in some cases, a voucher allowing you to rebook the original property at later dates. There is no need to call us, but you must cancel your booking at least 24 hours before check-in in order to be eligible for this offer.Hotels.com COVID-19 Policy

PHONE (800) 807 6641
All existing reservations made before March 13, 2020 that are for arrivals between March 14 and April 30, 2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations.

Any reservation you make between March 13, 2020, and April 30, 2020 – for any future arrival date – can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations.

As announced earlier, special exceptions are in place for all Advance Purchase Rate non-refundable reservations made directly with Hyatt on or before March 8, 2020 for arrivals before June 30, 2020. Guests holding these fully prepaid reservations who have decided not to travel may still opt, at least 24 hours before their stay, to receive 10,000 World of Hyatt Bonus Points compensation in lieu of both their stay and the offer above (if eligible). World of Hyatt points may be used toward future travel at any of our 900+ hotels across 17 brands globally.
Hyatt COVID-19 Policy

PHONE (888) 344 9288
We are waiving cancellation fees for existing and new bookings at all IHG hotels globally for stays between March 9, 2020 and April 30, 2020.
With more constrained travel plans and a shorter time period during which members can earn Elite tier status, we are reducing the Elite membership criteria required this year by 25% or more.
IHG COVID-19 Policy

PHONE (877) 424 2449
For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival,* as long as the change or cancellation is made by June 30, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.

For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date.* Please note that changes to the reservation will be subject to availability and any rate differences.
Marriott COVID-19 Policy

PHONE (800) 535 4028
Reservations for stays between now and April 30 will be automatically canceled and fully refunded. No action is required by the guest. The cancellation will occur automatically and guests will be notified through email about their refund. MGM Resorts COVID-19 Policy

PHONE (866) 761 7111
We allow free modifications or free cancellations for all existing and new reservations (in all countries and all RHG hotels worldwide) for stays until April 30, 2020.Radisson Hotels COVID-19 Policy

PHONE (800) 333 3333
Guests who have not checked in for stays between March 16 and March 31, 2020 may modify or cancel their room reservation or Walt Disney Travel Company package up to their original check-in date. If no action is taken and guests have not checked in, Disney will automatically process a refund to the original form of payment within seven days of the original check-in date. If you did not book through Disney directly, please contact your travel professional.

To provide additional flexibility, we are waiving all Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through June 30, 2020.
Walt Disney Resorts COVID-19 Policy

PHONE (407) 939 4357
Guests traveling with new or existing direct bookings for stays in any of our hotels through May 31, 2020 will have their cancellation or change penalties waived if the request is received at least 24 hours (or less if permitted by the hotel’s policy) prior to arrival. Guests who are prohibited from traveling to their booked hotel under applicable law will have their cancellation or change penalties waived on direct bookings.

For new or existing direct bookings with arrivals after May 31, 2020, all of our properties are required to accommodate non-cancellable rate reservation changes if the request is received at least 48 hours prior to arrival and the same number of room nights or more are booked for a future stay.
Wyndham COVID-19 Policy



PHONE (866) 996 7937

Loyalty Program Status Questions and Extensions

Many frequent travelers have expressed concern about their elite status for the 2020 qualification year. With a shortened business travel season due to the coronavirus outbreak, some people have already missed out on a month or two of scheduled travel, and that is likely to expand as the virus spreads.

Not to put too fine a point on it, but there are bigger things to worry about right now, and as the knock on effects of the pandemic hit airlines particularly hard, it is more than possible that many of these companies won’t exist at the end of 2021, or be in a position to offer status extensions of any sort. Those that survive, however, will likely be courting travelers in the coming months or years, though it may take some time for programs to figure out how best to do that. As Ben noted a few weeks ago:

In many cases I can’t help but feel like loyalty program executives have completely forgotten that they can also use their frequent flyer programs to fill seats on planes.

So we’ll add to this list as programs announce what they are doing in terms of status and benefits, but the current situation is as follows:

  • Alaska Airlines Mileage Plan is offering a 50% bonus on elite qualifying miles
  • Best Western is extending elite status through January 31, 2022
  • Cathay Pacific Asia Miles has granted tier points for the impacted months
  • Delta Air Lines emailed Sunday to say they are a little busy right now, but will get back to everyone soon
  • El Al Matmid elite members whose status expires between now and 8/31 will automatically receive an extra 6 months of status
  • Emirates Skywards has lowered tier requirements to 80%, and is offering a 20% bonus on Tier Miles through June
  • Finnair Plus has given a six-month status extension to all members
  • IHG Rewards Club has lowered qualifying thresholds across the board
  • Marriott Bonvoy has extended status for those in “Greater China”
  • Qatar Privilege Club seems to have different status extensions by person
  • Singapore Airlines KrisFlyer has renewed status for a full year for selected members
  • United Airlines MileagePlus has made the bold choice to tell elite members “not to expect anything
  • World of Hyatt has extended status for members in the Asia Pacific region

Travel Insurance Policies

Many of the credit cards in the US that offer travel coverage allow you to cancel if you or a family member become ill or are quarantined, but they don’t have clear language on what happens if you are scheduled to visit a place where a quorum of other people are ill.

Similarly, some of the disaster and medical evacuation plans out there won’t transport you if you are the one with an infectious disease.

If you purchased a separate policy for travel booked prior to the widespread outbreak, you are likely to be covered for cancelations and expenses related to the coronavirus.

If you bought travel insurance after the outbreak spread, however, there is an implication that you understood the risk of a “known or forseen event”, and you may not be covered.

So read up on all the fine print, and make sure you understand your options.

The Latest Travel Advisories

As of Monday night, the situation can best be summarized as “let’s all just stay home for a bit please,” as even Canada has advised its citizens against international travel.

CountryGeneral Policy
ArgentinaAs of March 15, Argentinian borders are closed.
ArmeniaAs of March 22, passengers who have been to certain countries (including the US) are not allowed to enter the country. Nationals of Armenia who have to these countries are allowed to enter but must undergo 14 days or quarantine or self-isolation.
AustraliaAs of March 20, the Prime Minister of Australia has announced a travel ban on all non-residents and non-Australian citizens, including those transiting. Citizens and residents returning home will be required to self-quarantine for 14 days.
AustriaAs of March 16, all European Union countries are under a non-essential travel ban.
BelgiumAs of March 16, all European Union countries are under a non-essential travel ban.
BrazilAs of March 30, Brazil has closed their borders to non-residents and citizens. Only select individuals, including foreign employees accredited to the Brazilian Government or immediate family members of a national in Brazil can enter.
BulgariaAs of March 16, all European Union countries are under a non-essential travel ban.
CanadaBorders closed to non-residents, effective March 16.
Cayman IslandsAs of March 22, international airports will be closed for passenger flights until Sunday, 12 April 2020, at 11:59 pm. Any person arriving in the Cayman Islands after March 16 will be required to be isolated for 14 days.
ChileBeginning March 18, Chile has restricted entry into Chile of all nationalities, with the exception of Chilean nationals and non-national residents.
ChinaWhile certain regions in China may be safer than others, realistically, travel to and from China is very restricted at this time.
As of March 28, China has banned all foreigners from entering the country, including those on transit.
A reader was kind enough to share their experience traveling in China.
ColombiaAs of March 15, Colombia has closed all international travel in and out of Colombia.
CroatiaAs of March 16, all European Union countries are under a non-essential travel ban.
CyprusAs of March 16, all European Union countries are under a non-essential travel ban.
Czech RepublicAs of March 16, all European Union countries are under a non-essential travel ban.
DenmarkAs of March 16, all European Union countries are under a non-essential travel ban.
DjiboutiAs of March 18, Djibouti has closed all international travel into and out of the country. Passenger rail travel is also suspended, and all air, land and sea borders are closed.
El SalvadorAs of March 17, El Salvador has closed all international travel into and out of San Salvador International Airport,
EthiopiaAs of March 22, all passengers arriving into Ethiopia as their destination will be subject to a 14-day quarantine period at a designated hotel at their own expense.
EstoniaAs of March 16, all European Union countries are under a non-essential travel ban.
Federated States of MicronesiaAs of March 16, all arriving passengers must submit to a 14-day quarantine period at a government designated facility. As of March 23, no passengers are permitted to disembark at Pohnpei International Airport because all available quarantine facilities are full.
FinlandAs of March 16, all European Union countries are under a non-essential travel ban.
FranceAs of March 16, all European Union countries are under a non-essential travel ban.
GermanyAs of March 16, all European Union countries are under a non-essential travel ban.
GhanaAs of March 22, Ghana will close it's border for two weeks.
GreeceAs of March 16, all European Union countries are under a non-essential travel ban.
GuatemalaAs of March 16, Guatemala will ban all non-resident arrivals and suspend all flights.
HondurasAs of March 29, Honduras will close their borders to non-nationals, non-residents, and non-members of diplomatic corps.
Hong KongAs of March 25, all non-Hong Kong residents coming from overseas countries and regions by plane will be denied entry to Hong Kong; and non-Hong Kong residents coming from the Mainland, Macao and Taiwan will be denied entry to Hong Kong if they have been to any overseas countries and regions in the past 14 days. Passengers are no longer permitted to transit through Hong Kong International Airport.
HungaryAs of March 16, all European Union countries are under a non-essential travel ban.
IcelandAs of March 25, Iceland has closed their borders until 17 April 2020, except to select passengers. Those who exempt from this policy include nationals of EEA Member States and Switzerland, passengers with a British passport, and passengers with a residence permit issued by a Schengen Member State.
IndiaAs of March 26, the Indian government suspended all flights until 18:30 GMT April 14, 2020.
IndonesiaAs of March 20, all visa exemptions and visa on arrival to foreign passengers are suspended till April 20, 2020. Passengers and airline crew who have been in France, Germany, Iran, Italy, Spain, Switzerland, United Kingdom or Vatican City (Holy See) in the past 14 days are not allowed to transit or enter Indonesia, excluding nationals of indonesia.
IranYou realistically can't travel to Iran at this time.
As of March 16, there are extensive restrictions surrounding travel to Iran for both residents and visitors. Please see this link for detailed information. Travelers should be prepared for compulsory quarantine upon arrival.
IraqAt this time, travel in Iraq is severely restricted, including curfews in Baghdad and flight suspensions.
IrelandAs of March 14, there is an extensive travel ban in place for all residents and visitors in Ireland. The Republic of Ireland is also under a non-essential travel ban, as part of European Union.
IsraelAs of March 12, Israel has closed its borders to foreign nationals, including those transiting.
ItalyYou realistically can't travel to Italy at this time.
As of March 16, there are extensive restrictions surrounding travel to Italy for both residents and visitors. Please see this link for detailed information. Travelers should be prepared for compulsory quarantine upon arrival.
JamaicaAs of March 20, Jamaican air and seaports are closed to incoming passenger traffic for at least 14 days. Outgoing passenger and cargo traffic is still allowed.
JapanAs of March 21, there are extensive restrictions surrounding travel to Japan for both residents and visitors, specifically for those who have recently traveled to China, Korea, Iran, and all Schengen Member States in the last 14 days. Visitors/Travelers (Including Japanese) arriving in Japan from the specified countries/regions will be asked to first stay at designated facilities for 14 days, and to avoid using any public transportation. Single Entry Visa Temporary and Multiple Entry Visas that have already been issued by Embassy & Consulates General of Japan in following countries/regions, will be suspended.
JordanAs of March 17, all flights, excluding commercial air freight traffic, are suspended. The country’s land and sea borders are also closed to travelers.
As of March 20, Jordan announced a nationwide curfew prohibiting the movement of people and closes all shops. People who are found in violation of the curfew order will be immediately imprisoned for up to a year.
KazakhstanAs of March 20, only returning citizens, diplomats, and those invited by the government will be allowed entry into the country.
KenyaAs of March 25, the Kenyan government announced the suspension of all international flights into and out of Kenya. All persons who have come into Kenya in the last 14 days must self-quarantine. If any person exhibits symptoms such as cough, or fever, they should present themselves to the nearest health facility for testing.
KuwaitAll international flights suspended.
LatviaAs of March 17, Latvian borders are closed to anyone who is not a citizen or legal resident. There are no restrictions at this time on leaving the country. Latvia is also under a non-essential travel ban, as part of European Union.
LithuaniaAs of March 16, all European Union countries are under a non-essential travel ban.
LebanonOn March 12, Lebanon suspended all commercial and private flights indefinitely. The land border with Syria is also closed indefinitely.
MalaysiaAs of March 16, all foreign nationals are restricted entry to Malaysia until April 14. Foreign nationals may transit through Malaysian ports of entry as long as they are not required to pass through immigration within Malaysia while in transit.
MaldivesAs of February 4, the Maldives has closed their international airport.. Cruise ships are prohibited from entering the the country as well.
MaltaAs of March 16, all European Union countries are under a non-essential travel ban.
MexicoAs of March 21,no specific travel restrictions are in place except non-essential travel along the U.S.-Mexico land border.
MoldovaAs of March 17,Moldova temporarily shut its borders and suspended all international flights.
MongoliaAs of March 22,Mongolia suspended all inbound travel from foreign locations until April 30 and banned the entry of foreign national for the same period. All commercial flights, passenger rail, and auto traffic into and out of Mongolia are suspended during this time period.
MoroccoAs of March 15, the Moroccan government has suspended all international flights. The government also shut down the land borders with Ceuta and Melilla, the autonomous Spanish territories on the coast of Morocco.
MyanmarAccording to the US Embassy in Myanmar,
all international flights are not allowed to land in Myanmar until 13 April 2020. All visa issuances are suspended until 30 April 2020.
NamibiaAs of March 25, Namibia has closed their borders until 23 April 2020.
NepalAs of March 30, Nepal suspended all international flights until 15 April 2020.
NetherlandsAs of March 16, all European Union countries are under a non-essential travel ban.
New ZealandAs of March 19, foreign travelers can no longer enter New Zealand. Returning residents and citizens must isolate themselves upon arrival.
North KoreaAt this time, there are no specific travel restrictions in place for North Korea related to COVID-19, beyond the precautions that we all should be taking regardless of origin or destination.
NorwayAs of March 15, Norway's border is effectively closed to non-residents.
OmanAs of March 17, Oman's border is effectively closed to non-residents.
PanamaAs of March 22, Panama suspended all international commercial flights into and out of Panama. There are exceptions for cargo, humanitarian, medical supplies, and government aircraft flights.
PeruAs of March 16, Peru is under a national state of emergency. All land, air and sea borders are closed, and the entire country is under a 15 day mandatory quarantine.
PhilippinesAs of March 19,the Philippines suspended visa issuance. The temporary suspension will deem all previously issued visas canceled, and foreigners with visas issued by Philippine Foreign Service Posts (primarily 9a Temporary Visitor/Tourist visas) will not be allowed entry into the country starting 22 March 2020.
PolandAs of March 16, all European Union countries are under a non-essential travel ban.
PortugalAs of March 16, all European Union countries are under a non-essential travel ban.
RomaniaAs of March 16, all European Union countries are under a non-essential travel ban.
RussiaAs of March 18, Russia has banned entry of all foreign nationals until May 1. The ban does not apply to diplomats, airplane crew members, permanent residents of the Russian Federation, or transit passengers.
SamoaAs of March 16, cruise ships are no longer allowed to dock in Samoa. All flights between Samoa and Australia will be suspended until further notice, while flights between Samoa and New Zealand will be limited.
Saudi ArabiaAll international flights suspended.
SingaporeAs of March 23, all short-term visitors (from anywhere in the world) will not be allowed entry into or transit through Singapore.
Singapore residents who have been abroad in the past 14 days will be issued a “Stay-Home Notice,” which will require them to quarantine for two weeks.
SlovakiaAs of March 16, all European Union countries are under a non-essential travel ban.
SloveniaAs of March 16, all European Union countries are under a non-essential travel ban.
South AfricaAs of March 26, South Africa has suspended all flights into the country.
South KoreaYou realistically can't travel to South Korea at this time.
As of March 16, there are extensive restrictions surrounding travel to South Korea for both residents and visitors. Please see this link for detailed information. Travelers should be prepared for compulsory quarantine upon arrival.
SpainAs of March 16, all European Union countries are under a non-essential travel ban.
Sri LankaAs of March 19, Sri Lanka has closed all airports until at least April 7, 2020.
SudanAs of March 17, Sudan has closed all air, land and sea borders, with the exception of humanitarian aid.
SwedenAs of March 16, all European Union countries are under a non-essential travel ban.
SwitzerlandAs of March 26, the Swiss entry ban now applies to all countries except Liechtenstein. It also applied to air and land entry points. Any foreign nationals who wish to enter Switzerland and do not hold a valid residence or work permit will be refused entry.
TaiwanAs of March 19, all foreign national are prohibited from entering Taiwan except for those who hold Alien Resident Certificates (ARCs) or documents proving they are in Taiwan for diplomatic or other official purposes or to fulfill business contracts, and those who have received special permits. Travelers are not allowed to transit through Taiwan from March 24 to April 7 in order to prevent cross-border transmission risks.
ThailandAs of March 31, the Thai government closed their borders, except to nationals of Thailand, airline crew with pre-existing schedules, diplomats and their family members, passengers with a work permit, and passengers with a waiver from Prime Minister or People in Charge of State of Emergency. Passengers transiting aren't permitted as well, unless they have a letter from the Embassy with the "fit-to-fly" health certificate.
Trinidad and TobagoAs of March 17, nationals and non-nationals will be barred from entering Trinidad & Tobago.
TurkeyAs of March 27 Turkey has suspended all international flights.
As of March 27, Turkish Airlines has significantly scaled back their global route network.
UkraineAs of March 27, all air travel will be suspended. In addition, the borders are now closed to foreigners without residence permits.
United Arab EmiratesAt this time, the UAE is one of the few countries to restrict travelers from leaving the country. At this time, all international flights are banned until at least April 8th.
United KingdomAs of March 14, the US has an extensive travel ban in place for all residents and visitors in the United Kingdom.
At this time, there are no specific travel restrictions for UK residents and citizens. However, the FCO has advised against all non-essential travel for British people worldwide.
United StatesTravelers headed to the United States or returning home after visiting the United States are facing significant travel restrictions. At this time, international travel to or from the United States is not recommended. Travelers should be prepared for compulsory quarantine upon arrival.
UruguayOn March 26, Uruguay announced that Uruguay closed their borders, except to nationals and residents of Uruguay and accredited diplomats. Passengers are not allowed to transit either unless they're nationals and residents of Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay and Venezuela transiting through Montevideo (MVD) or Punta del Este (PDP).
VenezuelaOn March 12, Venezuela announced it would suspend all flights from Colombia and European countries for at least a month.
VietnamAs of March 22, Vietnam suspended entry to all foreigners, including people with a Vietnamese visa exemption certificate.

The U.S. / European Travel Ban

On March 11 (how was that only last Wednesday?!) the United States barred the entry of all foreign nationals who had visited China, Iran and a group of European countries during the previous 14 days.

The ban applies to countries in the Schengen Area, which are Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland.

Effective March 16th, the restriction will apply to foreign nationals departing from the United Kingdom and Ireland as well.

As of Friday March 13 at 11:59PM, all American citizens and legal permanent residents who have been in high-risk areas are required to fly to one of the following 13 airports upon their return to the United States:

  • Boston-Logan International Airport (BOS), Massachusetts
  • Chicago O’Hare International Airport (ORD), Illinois
  • Dallas/Fort Worth International Airport (DFW), Texas
  • Detroit Metropolitan Airport (DTW), Michigan
  • Daniel K. Inouye International Airport (HNL), Hawaii
  • Hartsfield-Jackson Atlanta International Airport (ATL), Georgia
  • John F. Kennedy International Airport (JFK), New York
  • Los Angeles International Airport, (LAX), California
  • Miami International Airport (MIA), Florida
  • Newark Liberty International Airport (EWR), New Jersey
  • San Francisco International Airport (SFO), California
  • Seattle-Tacoma International Airport (SEA), Washington
  • Washington-Dulles International Airport (IAD), Virginia

Is it safe to travel to X?

No. COVID-19 is now a global pandemic, and it is reasonable to assume that all countries potentially have this coronavirus within their borders.

Going somewhere is effectively the same as going anywhere, and given that governments worldwide are recommending (or enforcing) social distancing, you should realistically try to stay home and limit interaction with outsiders as much as possible. That’s hard for us to say as people who love aviation, and run two travel-focused companies, but the sooner we get through this, the sooner we can start to recover.

Airline Screening Procedures

Despite promises of enhanced screening, we haven’t seen many airlines implement additional screening procedures at present — other than Alitalia, which is now requiring passengers to wear masks.

As noted above, however, the United States has restricted entry to the U.S. from Europe to 13 points of entry, and after some initial chaos, reports are that it is taking 20-30 minutes with Global Entry to clear the CDC checks upon arrival. If the government decides to prioritize reducing potential cross-contamination rather than having it be a free-for-all, similar to how China is handling the process, expect those time windows to double.

So if you have to travel (and again, we’d really recommend that you don’t), plan extra time for clearing customs and immigration.


We’ll do our best to update this page as things change — please let us know in the comments if there is anything we missed!

Comments
  1. This just shows that Southwest has the best policies. If all airlines adopt Southwest style policies, then they won’t be so overwhelmed because all the change/cancel few free process would be baked in online.

    Airlines should really think about if all the change fees they got was worth the headaches they have right now.

  2. @Tiffany. Thank you, great summary.
    Only Hungary is missing from the list despite it being a full EU member :-((((
    Its borders will be closed to non-Hungarian citizens as of midnight tonight.

  3. >You realistically can’t travel to Japan at this time.

    This is wrong at 2020/3/17 7am Japan time.
    Unless you are from China, Korea, Iran, North Italy, San Marino, you CAN enter Japan.

  4. Appreciate the effort. But you should focus on facts not opinion.

    “Going somewhere is effectively the same as going anywhere”. This is patently untrue in terms of everything from infection rates to treatment cost to mortality rates.

  5. FYI – re the country table, both Ireland (Republic of), and Latvia are part of the European Union

  6. Three very important locations are not shown. Timor Leste, Pitcairn Island, and South Georgia. Who cares about Italy or Ireland?

    Thanks for the great airline and country lists!

  7. Tiffany, this is great. I have an honest question I think I know the answer to, but has not been covered. Will the “one time change with no fee” most airlines are currently providing operate as a travel credit for only that passenger (as southwest credits do), or is there some possibility of being able to use those funds for other passengers and/or consolidate multiple funds for a single trip?

    I am going to have to cancel about 6 paid flights on AA over the next two months, 4 for pleasure and 2 for work. One of those is F tickets for the whole family to Hawaii, and the work trips are not going to get “rescheduled.” If I am left with 6 credits that can only be used to rebook 6 separate trips, that’s no good as some of the original trips will never happen. If I am left with a credit of the amount paid for 6 my flights that I can use for any number of trips before 12/31, but only for myself, that is slightly better but still not ideal. But if I am just left with what amounts to a voucher that I can use for myself or anyone else, and can effectively use total the amount paid for all 6 flights to book tickets for the whole family on a trip we wouldn’t have otherwise gone on, then I may have a sliver of hope of actually using the funds.

  8. Hey Tiffany. Any news on if you book through a 3rd party like hotels.com?

    I cancelled a prepaid Westin stay today online 36hrs before check in and they refunded me nothing. Tried to call westin and they said had to speak to Hotels.com. Tried to call them and the lines are totally jammed so cancelled online rather than no- show. Is there a way of getting the Bonvoy policy of refund more than 24hrs out??

  9. @ Charlie — Right now hotels.com doesn’t seem to have a blanket policy, but that is who you need to work with. I’d email or chat versus calling!

  10. RE: Emirates. I’m confused by those affected by travel restrictions – “Travel Vouchers for ticketed value. -Refund of unutilised tickets” Does this mean we have a choice of voucher or refund? The wait time is crazy long so was trying to be prepared with specific facts before getting through to someone. Thanks.

  11. @ Hepworth — Honestly, I think anything is probably possible at this point, but under current policies that’s not really a thing, unfortunately.

  12. Also just an idea: it would be awesome if this post was regularly updated and was pinned to the top of the OMaaT home page for the time being.

    Thank you again for putting this together

  13. @ Tiffany – Figured, thanks. I’m EXP (thanks Hyatt credit card), so maybe they will give me a little more flexibility. For now, not cancelling any trips until 48 hour mark, so can hope there is some sort of policy change (although, that would likely require a ban on non-essential domestic travel).

  14. Qantas have just announced further cuts….copy and paste of their press announcement….

    As a result of significant falls in travel demand due to Coronavirus, and new government restrictions across multiple jurisdictions in recent days, Qantas and Jetstar will make further and much larger cuts to domestic and international flying schedules.
    To be phased in from the end of March 2020 onwards:
    Total Group International capacity will be cut by around 90 per cent until at least the end of May 2020. This is up from a 23 per cent reduction for the fourth quarter of FY20 announced last week and largely reflects the demand impact of severe quarantine requirements on people’s ability to travel overseas.
    Total Group Domestic capacity will be cut by around 60 per cent until at least the end of May 2020. This is a major increase from the 5 per cent reduction for the fourth quarter of FY20 and reflects a rapid decline in forward travel demand due to government containment measures, corporate travel bans and a general pullback from everyday activities across the community.
    This represents the grounding of around 150 aircraft, including almost all of the Group’s wide-body fleet.
    Previously announced cuts in place from end-May through to mid-September remain in place and are likely to be increased, depending on demand.

  15. @Tiffany – with regards to KLM – are they allowing you to simply change the dates of an award booking? I booked a promo award and would rather just move the dates as I’m sure the amount of miles necessary is now much greater.

  16. Thanks Tiffany, super useful. I got an email alert from PlanMorTrips about cheap corona fare from NYC-LHR for $119 this week and was about to pull it, but checked your site and decided to stay home. Deal is still valid for anyone else thinking about it. I might book it for next month though assuming this all settles and I can cancel for free. https://planmoretrips.com/corona-virus-flight-deal-alerts/

  17. Today I canceled two British Airways avios bookings for AA flights for travel in March, first I tried changing them but the website tried to charge me the change fee (I think it was $55/person). Then I canceled them and I was not refunded the taxes. No big deal because it’s not a lot of money but I thought they were waiving these fees.

  18. still, you can see Finnair is doing a great job, of the list of program waivers, Finnair Plus is offering the most straightforward and easy solution, a stark contrast against United’s “lol get rekt” attitude.
    Also, Finnair has allowed me to change flights with no cost whatsoever, which is way better than a lot of US and European airlines that charge exorbitant fare differences. Kudos to AY!

  19. Thank you for this information – very useful! One request, can you add JAPAN AIRLINES on this list?

  20. @Tiffany or anyone,

    Know if foreign national can fly into DEN via NRT as long as they have not been to China, Europe, etc in the last 14 days? I have a friend flying into DEN and want to double check to make sure he can gain entry into the US.

  21. I’m quite confused by the China entry. It says “you can’t realistically travel to China at this time.” I was looking at this this afternoon, and what I read is that if you travel to Sichuan, Shanghai, Guangdong, or Beijing from the USA, you must quarantine for 14 days, while other parts of the country allow free transit.

    It would be great if you published an article on what hotels in Shanghai and Beijing are available to stay at for self-quarantine, particularly among Western hotels that offer loyalty programs. If you want to pay me, I’ll write this article — I have many contacts in the country — and potentially another article about the experience of bringing my family back to China to wait out the epidemic. Many parts of China are probably among the safest places in the world to wait this out for now, owing to the careful surveillance and automated tracking/contact trackings via location-based miniapps built into WeChat. America should be embarrassed that months after China and others started sounding the alarm, even well-connected health care consumers in the US cannot easily get a test for COVID-19.

  22. Thanks Tiffany – a friend is stuck in Peru and she had been told about the mandatory quarantine but it’s good to have the link to an official source!

  23. What should I do about my Delta ticket that was meant for attending a convention in April. The convention cancelled. Changing my flight won’t work in this case.

  24. I don’t understand why you claim travel to China isn’t possible at this time. It definitely is, if you’re willing to either 14-day quarantine at a gov. hotel, or do a full day of testing to be cleared to enter. This is the current policy for Beijing. I also would say that China may be the safest place to be right now, with very very little growth in cases. They have it under control.

  25. Tiffany, if my flight has been cancelled or substantially delayed, can I just get a refund through my credit card company? That would be much better for me than a voucher. Do you know if the major credit card companies, like American Express, allow this?

  26. Has anyone worked out applicable fees for a Qantas refund cancellation. I’m hesitant to cancel for voucher as they state it has to be used prior to 7 November and I suspect there may be some price goughing closer to the 7 Nov expiration date.

  27. Thank you, Tiffany. This is an amazing resource — better than something I would expect from a major newspaper! Y’all have done a great job during such a crazy time. This is but one of the reasons why OMAAT is the single best travel site on the web.

  28. Thanks all — I had lots of help in putting the charts together (obviously not many new travel bookings right now, and we have smart people that we want to keep working). We’ll do what we can to keep everything updated as frequently as possible, and really appreciate the notes here when things change.

  29. Sudan has closed all airports and borders. I know this isn’t a country most people visit, but it is relevant to some.

  30. Seems to me that the windows of opportunity to change most airline travel bookings are far too short, unless there will be rolling deadlines, which no airline, travel provider or hotel group has indicated.
    The notion that you may be able to confidently re-book by, say, April 1, or May 1, or whatever, is fanciful and totally unrealistic. This thing is gonna be with us for at least the next 6 months, probably longer.
    In some cases the original reason for travel may have passed (family event, business conference, using annual leave, etc, etc.) and nothing less than a full refund, or fee-free redeposit of miles will do. Credits for later use may not cut it. I get it that every airline needs to hold on to every penny they can, but the flying public is not their piggy-bank. So, get with the program guys, and do the right thing! Your meanness will not be forgotten.

  31. Hello!

    Does anyone know anything about Avianca‘s policy for reward tickets on partner airlines (Swiss)?

  32. Southwest is refusing to give back money
    In travel funds accounts. They are not
    Extending any fund deadline dates. They will keep our $308. It is OUR money. If you cancel an upcoming flight, that money will go to travel funds and THEY will KEEP
    it too. At this time with the Coronavirus
    Threat, their policy must change!

  33. Japan has updated its restrictions. Effective March 21 Visitors/Travelers (Including Japanese) arriving in Japan from following countries/regions will be asked to first stay at designated facilities for 14 days, and to avoid using any public transportation.

    Member state of Schengen Agreement(*), Ireland, Andorra, Iran, United Kingdom, Egypt, Cyprus, Croatia, San Marino, Vatican, Bulgaria, Monaco, Romania

    (*) Iceland, Italy, Estonia, Austria, Netherlands, Greece, Swiss, Sweden, Spain, Slovak, Slovenia, Czech, Denmark, Germany, Norway, Hungary, Finland, France, Belgium, Poland, Portuguese, Malta, Latvia, Lithuania, Liechtenstein, Luxembourg

  34. Note that Aer Lingus information is outdated. Aer Lingus now offers rebooking without fees or flight vouchers for total flight costs +10%.

  35. @Thomas M.

    I managed to get the miles redeposited on a Star Alliance partner award (ANA flight, still hasn’t been cancelled).

    I forwarded the booking confirmation to [email protected] and requested a cancellation and miles redeposit without penalty as instructed by the call-center.

  36. if you’re updating the country list, Sri Lanka is essentially closed. No arrivals allowed from March 19 for at least two weeks. Departures are allowed but I think flights are drying up as you would expect. I got out on 3/18. I believe my original departing flight for 3/22 to DOH has been canceled. Country is currently under a curfew since 6PM on 3/20 until 6AM on 3/23. All national parks have been closed since 3/15 for at least 2 weeks. Schools also closed.

  37. Thailand
    In addition to the information above, arrivals are now required to present a valid medical certificate ( no older than 72 hours) as well as details of a travel insurance policy covering medical/hospital treatment.

  38. If anyone has the uncapped free night award from IHG left to use, try emailing corporate. I still had one due to expire on March 26, 2020 and got the current one deleted and a new one reissued with a one year extension. And it looks like the uncapped portion also transferred over.

  39. We have flights booked on LaCompagnie and have been offered the option of postponing the flights or getting a refund. I’m concerned that since the airline only travels between the US and France, that they might have to declare bankruptcy. Given that there is no way to know what the situation will be a month or two from now, we’re leaning towards requesting a refund. We paid around $2500 for two round trip tickets, a great price, but not useful if the airline goes out of business. But we probably would have to pay significantly more than that if we end up re-booking the flights for late May or early June. Any advice?

  40. Can you put a little note in the title which tells us that you’ve just copied a post from a few days ago so we don’t have to click it and check.

  41. Tiffany: What happens with paid seat upgrades on Alaska? Do they also get rolled into the change/cancel policies or are we SOL?

  42. Just to add a bit of additional detail to the entry for Jordan (above, in the list of countries):

    “As of March 17, 2020, the Government of Jordan will suspend all flights to and from Jordan. U.S. citizen tourists should contact their airlines to change their flights accordingly. Land and sea borders are closed to passenger traffic. Travelers should be prepared for travel restrictions to be put into effect with little or no advance notice.”

    From: https://jo.usembassy.gov/health-alert-government-of-jordan-suspends-flights-as-of-march-17-march-14-2020/

  43. You’re missing a couple airlines under the status extension, virgin Australia are giving people status credits (varying based on level of status) and extending status 12 months. And Qantas is also extending everyone’s status by 12 months

  44. In terms of the travel vouchers (specifically for KLM-Air France), would it be a voucher with a dollar value or basically a voucher that gets you an economy ticket of the same type that you originally booked. I ask because I got a very decent fare for two round trips to Canada from Europe and it would be sad if in the end, I would still need to pay the difference (even if the fare class remained the same). As in, I spent 500$ on a round trip but I don’t know what date to change it to since I’m not sure when the travel ban will be lifted so I request a voucher. Once I realize when I can travel, I go back to book a ticket, however there are no tickets for that value. Anyone can provide insight? Thank you.

  45. What about countries like Ethiopia, Djibouti, Mauritania and eritrea don’t they count for anything given they aren’t on the list!

  46. Thanks for putting this together. Unfortunately, your note regarding award tickets on United is not accurate based on my experience as a Million Mile Flyer:

    “Award tickets for travel through April 30, 2020 are not being charged redeposit fees (based on our experience so far after calling in).”

    I’ve spoken with two agents and both say they are not permitted to make exceptions to the policy. United is charging $75/ticket redeposit fees even though they messaged “no change fees” and nothing regarding penalties on award tickets to encourage people to book flights.

  47. I didn’t see Qatar Air.

    And tell your friends at the little airline that thinks they invented First Class : get rid of the front line idiots in the Phoenix Call center that don’t know their job

  48. This is great, but a few inaccuracies

    1) The UK does not have any travel restrictions. The US, however has imposed travel restrictions on Foreign Nationals that have been in the UK in the previous 14 days. This should be listed under the US, not the UK.

    2) Canada states Borders closed to non-residents, effective March 16. However there is an exception for US Residents. Land Borders are restricted to essential travel only. It does not appear that this restriction applies to Air Travel.

    3) Similar to Canada, Mexico has new Land Border restrictions that also limit non-essential travel. Again, I do not think that these apply to air travel at this time.

  49. Can you please add Free Night Certificate expiration extension? I think Marriott and Hilton are offering that, but not IHG and Hyatt. I suspect Hyatt eventually will because it is consumer friendly.

  50. While there’s no official policy as such, Booking.com now has a link under the cancel button where you can request that the property provides a full refund on any non-refundable bookings. I’ve had success on 3 bookings, failure on 2. Better than nothing.

  51. No mention about traveling to the Caribbean (specifically Turks & Caicos) ?? Is this a safe area?
    Thanks for all your work Tiffany.

  52. @ Charlie7927 — We would recommend that you stay home at this time; less concern about where you’re thinking of going, and more where you’re coming from.

  53. FYI on AA—they are charging redeposit fees for award tickets with travel in April. Booked two tickets early Feb for mid April travel. Tried to cancel and said it would be $150 to redeposit (for each account) or I can use miles for another ticket by Feb 2021. For now will just wait it out and see if they cancel flight

  54. Has anyone else figured out how to call in to Avianca LifeMiles service center to have a Star Alliance award ticket canceled and the miles redeposited? When I call the 800 number there isn’t even an option to talk to someone live! You just sort of wind up cycling through menus without being able to reach anyone….would hate to lose the 100K miles I used for the ticket (and the partner airline cancelled the flight to boot)….of course, that problem does seem small compared to extended quarantines, mass sickness/death, losing one’s job and a 30% plunge in net worth….all things many, if not most of us are facing now….

    @Nicholas – how long did it take for LifeMiles to get back to you after you e-mailed them at [email protected]?

  55. So if I have a Lufthansa ticket for a cancelled flight next week, I don’t need to do anything to receive credit? Will that just happen automatically? Just look out for an e-mail.

    I had to call them for a change pre-COVID, and that was emotional enough. These are difficult times and 30 minutes of hold to talk to an angry fraulein might just push me over the edge.

    Also, who is re-booking these flights? We can have no idea when things will go back to normal.

  56. I am getting very disappointed with travel situations where you are supposed to get a credit for future travel.

    I thought my reservation for travel is for day and time certain, and if the company can’t provide that day and time certain, a credit is really not acceptible.

    How is best way to deal with this, currently I am asking my credit card company to dispute the fees.

    I have a cruise booked April 19. the cruise line cancelled all cruises up through april 11. But have no clue as to what happens after the 11th.

    Living in a state with lock down, and in a situation of being of an age with certain health problems I don’t find that a cruise ship can adhere to mandatory separation especially for meals, and shows. let alone all else going on on board.

    So is a refund something that should happen?

  57. Per the Alaska fine print, waiver for award flights is only applicable to those ticketed by Alaska itself, exclusive of its partners’ flights.

    “This waiver is valid only for tickets issued by Alaska Airlines, which you can identify by a 13-digit ticket number that begins with Alaska Airlines code “027”.
    Tickets issued by other airlines with a different carrier code (ticket numbers that don’t begin with “027”) are subject to the waiver policy of the other airline.”
    https://www.alaskaair.com/content/advisories/travel-advisories?int=AS_FLIGHTDEALS_-prodID:Awareness

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