Coronavirus Travel Policies & Advisories

Filed Under: Advice, Travel

Updated: 15 hours ago

The situation is changing by the hour, and while there will be worldwide social and economic fallout from this pandemic, the impacts on the travel industry are far-reaching.

If you’re looking for information and updates on the virus itself, please check out the dedicated COVID-19 page. Meanwhile, this guide will be kept updated with the various rules and waivers across hotels and airlines, along with assorted travel advisories.

Airline Cancellation Policies

The various change and waiver policies for the individual airlines have shifted rapidly over the past two months, as COVID-19 has gone from a regional outbreak to a global pandemic.

The situation continues to be highly fluid, and for travel in the next week or two we would recommend waiting to cancel any flights until ~48 hours prior to departure. The waiver policies have been changing nearly daily, so a change that might have a penalty today may not tomorrow.

Whenever possible, try to change your flights or request a refund online, or via a Twitter DM. Systems are overloaded, so hold times are outrageous, though you may get through more quickly by calling international numbers, or outside of peak hours.

Here is the current list of airline cancellation policies as of September 29, 2020:

AirlineGeneral PolicyFurther Details
My flight has been cancelled:
1. Apply for a voucher by filling in your details on the voucher request form. We'll send you a voucher for the full value of your flight - fare, taxes & charges, and ancillary purchases. Terms and conditions apply. See more details and FAQs on the voucher request page.
2. Change either the date or destination of your journey online and we will waive the change fees that would normally be associated with doing so. Please note that if you change your travel plans to flights that are more expensive than your original booking, the difference in price will still be charged. To change your booking, simply go to the Manage Trip section on aerlingus.com and make the change prior to your original flight scheduled departure time.
3. Contact our call centre to discuss alternative flights at 1890 800 270 or 01 761 7835 (IRL), 0333 006 6920 (UK), or 1-(800)-585-0672 (North America).
4. Apply for a full refund using the form online.

I want to change my flight:
You can change the date of your trip using the Manage Trip section. We've waived our change fees on any changes made before 31 December 2020, regardless of when you are due to travel, but please note that a fare difference may apply. If your booking was made with a travel agent, please contact the agent directly to make changes to your booking.
Aer Lingus COVID-19 Policy

PHONE: 1-800-474-7424
Expansive, see site for specificsAeromexico COVID-19 Policy

PHONE: 1-800-237-6639
Update June 17, 2020 - Through October 16, 2020 Aeroplan awards can be canceled and refunded with redeposit fees waived for any travel date

We have implemented highly flexible and expanded booking options. You can make a one-time change without a fee for all new or existing bookings made through December 31, 2020 for original travel between March 1, 2020 and December 31, 2021. If you booked directly with Air Canada and you need to cancel for any reason, you can convert your ticket to an Air Canada Travel Voucher that has no expiry date or to Aeroplan Miles with an additional 65% bonus miles.
Air Canada COVID-19 Policy for existing bookings

Air Canada COVID-19 Policy for future bookings

PHONE: 1-888-247-2262 (Air Canada), 1-800-361-5373 (Aeroplan)
Postpone your trip:
You can postpone your trip within 30 days before or after the date of your initial trip, without fee or fare adjustments. You can postpone* your departure date without any change fee. If the original fare is no longer available, however, you will need to pay any fare difference. The other fare conditions of your ticket will remain unchanged. If your ticket is eligible, you can postpone your trip directly online from the "My Bookings" section of our website or mobile app. Otherwise, please contact your sales agent.

Cancel your trip:
If you have a ticket for a flight initially scheduled before 31 March 2021, you can request a refundable voucher or a refund according to the fare conditions of your ticket. Please note that this request must be made prior to the departure date of your initial flight. If you purchased your ticket on our website or from an Air France ticket office, you can make the request directly online* from the My Bookings section of our website or mobile application. The voucher value may be increased by a bonus of up to 15%, if you use it before 31 October 2020 for a departure on or before 15 June 2021. This voucher is valid for one year or until 31 December 2021.

Your flight has been cancelled:
You You can postpone a trip that departs before 30 November 2020 with no change fee or fare adjustment. For a trip departing on or after 1 December 2020, you will not be required to pay a change fee. If the original fare is no longer available, however, you will need to pay any fare difference. Any changes must be made before 31 October 2020. In order to make this modification free of charge, please contact our Air France sales department, from the contact us section at the bottom of the page.
If you no longer wish to travel, you can request a voucher or a refund.
Please note: Refunds are subject to the laws and regulations of the country in which your ticket was purchased. The value of the voucher may be increased by a bonus of up to 15% if you use it before 31 October 2020 for a departure before 15 June 2021.
Air France/KLM COVID-19 Policy

PHONE: 1-800-237-2747 (Air France), 1-800-375-8723 (Flying Blue)
Tickets purchased on/before February 26, 2020 for travel between March 9, 2020 through December 31, 2020: If you purchased a Saver fare for travel through December 31, 2020, you may: -Cancel your trip without a fee and deposit the funds into My Account wallet or receive a credit certificate for future travel.

If you purchased a nonrefundable First Class, main, or award ticket for travel through December 31, 2020, you may: -Change your trip without a fee. A fare difference may apply to your new itinerary.
-Cancel your trip without a fee and deposit the funds into My Account wallet or receive a credit certificate for future travel.

Tickets purchased between February 27, 2020 through December 31, 2020 with original travel dates of February 27, 2020 to November 30, 2021: If you purchase a Saver fare between February 27, 2020 and December 31, 2020, you may: -Cancel your trip without a fee and deposit the funds into My Account wallet or receive a credit certificate for future travel.

If you purchase a nonrefundable First Class, main, or award ticket between February 27, 2020 and December 31, 2020, you may: -Change your trip without a fee. New travel must be completed within one year of the original travel date. A fare difference may apply to your new itinerary. -Cancel your trip without a fee and deposit the funds into My Account wallet or receive a credit certificate for future travel.
Alaska Airlines COVID-19 Policy

PHONE: 1-800-252-7522
PASSENGERS WHO NO LONGER WANT TO FLY AS PER THE SCHEDULE INDICATED ON THE TICKET:
All passengers who have purchased a ticket by 30 April 2020 on international markets (except Brazil), for flights from 11 March to 30 September 2020, can apply, before the scheduled date of the trip or also after the flight departure date, if the booking was cancelled by the passenger before the departure (no-show not entitled to require rebooking), for:
1. One change of booking (rebooking or change of destination), with possible fare repricing, to travel within 1 year from the original flight date
2. A nominative voucher for an amount equal to the value of the ticket purchased or its residual value, valid for one year, from the voucher date of issue, to fly to any destination offered by Alitalia (at least first leg of the itinerary of the new ticket purchased through the voucher must be flown within one year from the voucher date of issue). The voucher must be requested before the departure date of the flight that the passenger intends to renounce to. Passengers who were booked on flights prior to May 15, 2020 and who have not canceled their booking even if they have renounced to fly, can require the voucher by August 31, 2020.
3. A refund for an amount equal to the value of the ticket purchased or its residual value, only if the refund is allowed by the fare rules of the ticket purchased.

PASSENGERS WHO HAD THEIR FLIGHT CANCELED:
All passengers who have purchased, on international markets (except Brazil) within 30 September, for trips between 11 March and 31 October, an Alitalia (055) ticket whose flight has been canceled, can request the following:
1. A change of booking (rebooking or rerouting, with no change of destination of departure and arrival), without fare repricing, to travel within the 7 previous or following days from the date of the canceled flight. The change of booking must be requested before the departure date of the flight that was canceled.
2. One change of booking (rebooking, rerouting or change of destination), with possible fare repricing, to travel within 1 year from the canceled flight date
3. A refund of the price of the ticket or of the remaining value of the part of the trip which has not yet been completed. The request will be processed and defined as soon as possible, in compliance with the Reg. CE261 / 2004. For Alitalia (055) tickets purchased in Italy with travel dates from March 11th to June 2, 2020, the refund is only allowed according to fare rules of the ticket.

Passengers who have requested a MilleMiglia award ticket by 30 September 2020 for flights from 11 March to 31 October 2020 that were canceled can request a change of booking or to have their miles credited back and the reimbursement of airport taxes.
Alitalia COVID-19 Policy

PHONE: 1-800-223-5730
We’re extending our offer to waive change fees on existing and new tickets bought by September 30, 2020, for travel through December 31, 2020. This offer includes AAdvantage® award tickets.
Keep in mind:
You may owe any difference in ticket price when you rebook your trip. You’re allowed to change your origin and destination cities as part of this offer. You may have until December 31, 2021, for future travel. In some instances, ticket validity may be less. Plus, if you have a ticket that is expiring between March 1 and September 30, 2020, the value of your unused ticket can be used for travel through December 31, 2021.
American Airlines COVID-19 Policy

PHONE: 1-800-433-7300
ANA will temporarily suspend most international flights until the end of November, see site for specifics.

Customers with applicable tickets may request a refund, cancellation fees will not apply.
Eligible Tickets:
Tickets meeting the following conditions (both the date of issuance and boarding date) whose number starts with 205. For tickets issued by travel agencies or other airlines, please contact the travel agency or airline from which you purchased the ticket.
Tickets issued by September 16, 2020 with a boarding date from February 26, 2020 to November 30, 2020.
ANA COVID-19 Policy

ANA Suspensions List

PHONE: 1-800-235-9262
If you purchased a ticket before March 4, 2020 with a flight date up to October 31, 2020:
And if you want to reschedule your trip to fly before November 30th, 2020, you can make multiple changes* without penalty or fare difference, as long as you make them in the same cabin and on the same route or to common points. If your new travel date is after December 1st, 2020 and through December 31st, 2021, you may make one (1) penalty-free change to fly, even through December 31st, 2021.
If you still don't know when to travel and your flight date is between March 4th and October 31st, 2020, request an Avianca voucher for the same value as your ticket, which we will issue within 20 days of your request.

Award tickets booked through LifeMiles can be changed or cancelled for a refund, depending on the travel and ticketing date. Please see their website for more information.
Avianca COVID-19 Policy

PHONE: 1-800-284-2622
Has your flight been cancelled?
Rebook onto another flight: Go to Manage My Booking to rebook onto another flight.
Apply for a voucher: If your flight has been cancelled you can claim a voucher to the value of your booking. Your voucher will be valid for travel until 30 April 2022 and can be used as payment, or part payment, for a future booking. Your new trip booked with your voucher must be fully completed by 30 April 2022 (departure and return). You will receive your voucher by email within seven days of your application.
Claim Avios: Executive Club Members whose flights have been cancelled can now choose Avios instead of a voucher or refund. Taking Avios as an alternative to the cash element paid for your ticket means you’ll receive a 100% bonus compared to Avios purchased at the standard rate.
If you do not wish to rebook, claim your voucher or claim Avios (if you an Executive Club Member), you can contact us on 0800 727 800 from the UK, or +44 (0)203 250 0145 from outside the UK, to discuss your refund options. Please contact us on 877-767-7970 if you are calling from the USA or view worldwide contact centre details on the website.

Need to cancel your booking?
If you are due to travel between now and 30 September 2020 you can claim a voucher to the value of your booking, valid for travel until 30 April 2022. Vouchers can be used as payment, or part payment, for a future booking. Your new trip booked with your voucher must be fully completed by 30 April 2022 (departure and return). You will receive your voucher by email within seven days of your application.
IMPORTANT: Please do not amend your booking in Manage My Booking yourself - we will do this on your behalf.

Want to change your booking?
For bookings made from 3 March until 30 September 2020 on journeys that are due to have been completed by 31 August 2021, go to Manage My Booking to change your dates. We’ve waived our change booking fee so you will not be charged, although you will need to pay any difference in fare.
If you want to change the destination and the dates of your booking: For bookings made prior to 3 March 2020 for journeys to be completed by 30 September 2020 or bookings made between 3 March 2020 and 30 September 2020 for travel completed by 31 August 2021, please complete the online voucher form to change both your destination and dates. We will cancel your booking on your behalf and email you a voucher to the value of your booking, valid until 30 April 2022. Vouchers can be used as payment, or part payment, for a future booking. Your new trip booked using a voucher must be fully completed by 30 April 2022 (departure and return). You will receive your voucher by email within seven days of your application.
IMPORTANT: Please do not amend or cancel your booking in Manage My Booking - we will do this on your behalf.

Are you eligible for a refund?
If your flight was cancelled: If you do not wish to rebook, claim your voucher or claim Avios (if you an Executive Club Member), you can contact us on 0800 727 800 from the UK, or +44 (0)203 250 0145 from outside the UK, to discuss your refund options. Please contact us on 877-767-7970 if you are calling from the USA or view worldwide contact centre details on the website.
If you choose to cancel your booking:
You can cancel and claim a voucher to the value of your booking, valid for travel until 20 April 2022 if you:
1. Booked before 3 March 2020 and are due to travel between now and 30 September 2020
2. Booked between 3 March 2020 and 31 August 2020 for travel between now and 30 April 2020
Vouchers can be used as payment, or part payment, for a future booking. Your new trip booked with a voucher must be fully completed by 30 April 2022 (departure and return). You will receive your voucher by email within seven days of your application.
IMPORTANT: Please do not amend your booking in Manage My Booking yourself - we will do this on your behalf.

Award tickets for travel through August 31,2020 are not being charged redeposit fees (based on our experience so far after calling in).
British Airways COVID-19 Policy

PHONE: 1-800-247-9297 (British Airways), 1-800-452-1201 (Executive Club)
Cathay Pacific is offering refunds for all tickets booked on/before 23 March 2020 for travel until 31 December 2020.

If you prefer to rebook your ticket that was booked on/before 23 March 2020 with original travel dates of 1 June to 31 December 2020, you can rebook or reroute your ticket. Travel must be completed by 31 December 2021 (if your ticket was booked on/or before 23 March 2020 with an original travel period between 1 June to 31 December 2020) or one year after ticket issuance (if your ticket was booked between 9 March 2020 to 31 October 2020).

Asia Miles is waiving cancellation and refund fees for all tickets issued on/before 23 March for travel on our partner airlines with a travel date on or before 31 December 2020.
Cathay Pacific COVID-19 Policy for existing bookings

AsiaMiles COVID-19 Policy

PHONE: 1-800-233-2742 (Cathay Pacific), 1-866-892-2598 (Asia Miles)
Passenger options for all domestic and international flights up to October 24th 2020:
-Unlimited number of rebookings without rebooking fee. Changes are possible for new dates within validity of the ticket (within one year of the date of issue). If the original booking class is not available on the new flight, the fare difference will be charged. Date change must be completed before the beginning of the originally booked journey. Origin and destination cannot be changed.

-Voucher refund for the total ticket value (including service fee). Voucher can be exchanged for a new ticket within 12 months from the date of issue. Voucher needs to be issued before the flight in the original ticket and cannot be refunded. Voucher can be transferred to another passenger. Name change is charged 40 EUR (international flights)/100 HRK (domestic flights). Voucher request can be found on the website.

Full or partial refund of the ticket in case of cancelled flights. Due to the current situation caused by the Covid-19 pandemic, the processing of the request takes longer than usual. We kindly ask for your patience.
Croatia Airlines COVID-19 Policy

PHONE: +385-1-66-76-555 (No US number) or email at [email protected]
Any Travel Purchased Between March 1 and December 31, 2020:
Tickets originally purchased between March 1 and December 31, 2020, can be changed without a change fee* for up to a year** from the date you purchased it.

Existing Travel Scheduled to Depart March 2020 through March 31, 2021:
For travel purchased before April 17, 2020, for travel between March 1, 2020, and March 31, 2021, the change fee is waived, and your ticket will be extended to rebook for travel until December 31, 2022. If you purchased your ticket on or after April 17, 2020, our policy for "Travel Purchased Between March 1 and December 31, 2020" will apply.
Delta Air Lines COVID-19 Policy

PHONE: 1-800-221-1212
El Al will be resuming service to select cities from October 1, 2020.

For travel to/from all El Al destinations through October 31, 2020, no change fees or handling fees will apply. Ticket price differences to be paid. Cancellations are subject to flight ticket terms and conditions. All travel must be completed between November 1, 2020 and December 31, 2021.
El Al COVID-19 Policy

PHONE: 1-800-223-6700
You have two ticket options that give you the flexibility to fly with us when you’re ready. These options apply to tickets booked on or before 30 September 2020 for travel on or before 31 March 2021:

-You can choose to keep your ticket and we’ll extend its validity to 24 months from the date of your original booking. The fare amount you paid for your original booking will be accepted for any flight to the same destination/region* at any time with no fees during this period.

-You can also convert your original booking into a travel voucher. The value of your travel voucher will be equivalent to the amount you paid for your original booking. We can only provide a travel voucher for the part of your booked itinerary that you have not completed. The travel voucher will be valid for one year from the date of issue, and you can use it for flights or other Emirates products and services up to its value and can be extended for another year. If you are unable to utilise the full value of the voucher within this period you can request a refund of that amount.

You can request a refund or travel voucher if your flight hasn’t been cancelled. However, if your request is not related to the current COVID-19 situation, the refund or voucher amount will be processed according to the fare rules available on your ticket. A change fee and/or a difference in fare may also apply if you choose to change the date or destination of your booking.
Emirates COVID-19 Policy

PHONE: 1-800-777-3999
If you booked your flight before October 31, 2020 to travel any time until November 30, 2020, you can rebook your flight for free, or use the value of your ticket as credit towards your next trip:

Cancel your flight and use the value towards your next break. We’ll reward you with up to US $400 and up to 5,000 Etihad Guest Miles. We’ll add your credit to a Travel Bank account to pay for flights or extras at any time within two years. 

Rebook your trip before 30 November 2020 and travel to any destination on our network before 31 October 2021. It’s free to change your trip and we’ll remove the fare difference if you travel within the same zone before 30 November 2020.

If your flight has been cancelled, you can simply keep your ticket open until you’re ready to travel again. You don’t need to call us or do anything until you’re ready to rebook. We’ll keep your ticket open until 31 October 2021, and if you haven’t used your open ticket within 12 months of your first cancelled flight, you will be entitled to a refund. To request a refund, please call us.

Refunds are permitted for tickets purchased in Australia, Canada and the USA from Etihad or travel agencies based in Australia, Canada and the USA, and tickets with travel originating in the European Union (including Switzerland and the UK), where any Etihad Airways flight on the ticket has been cancelled.
Etihad COVID-19 Policy

PHONE: 1-877-690-0767
Policy varies by route, please check the website.

For award tickets, please contact EVA/UNI AIR reservation and ticketing office for rebooking or refund. The service fee can be exempted for ONE transaction. Expired miles are exempt from collection provided the revised itinerary meets the same criteria as the previous ticket.
EVA COVID-19 Policy

PHONE: 1-800-695-1188
Fiji Airways will be suspending all international flights until the end of October.

Guests are able to defer travel or retain credit for future use. Due to the high volumes of calls and messages through the airline’s Reservations Centre and social media channels, guests are requested to wait for flight notifications sent to them. Guests booked through travel agents and other third parties will be contacted by their respective agencies.
Fiji Airways COVID-19 Policy

PHONE: 1-800-227-4446
For tickets issued prior to March 10, 2020  and with travel through April 30, 2020: Customers may make a one-time change to their itinerary without a change/cancel fee.

For tickets issued between March 10 and April 15, 2020: Customers will be permitted a one-time change to travel plans without a fee.
Frontier COVID-19 Policy

PHONE: 1-801-401-9000
Tickets (including award flights) purchased between March 1 and Dec. 31, 2020: No change fees for any changes made within two (2) years of the original ticket purchase date. A fare difference may apply.

Tickets (including award flights) purchased before March 1, 2020 with travel dates between March 1, 2020 and Feb. 28, 2021: No change fees for rebooked travel that begins on or before May 31, 2022. A fare difference may apply.
Hawaiian Airlines COVID-19 Policy

PHONE: 1-800-367-5320
Customers with flight departure dates before 30 September 2020 to or from a country that imposed new quarantine or entry restrictions after 25 July can make changes before their flight departure, without being penalised, for flights up to 30 June 2021. Or they can get a voucher that they can use for flights up to 31 December 2021.

Changes requested before 30 September 2020 are also permitted to fly up to 30 June 2021, with the following exceptions: not valid for flights from 9 to 12 October; from 4 to 9 December; from 19 December to 10 January 2021; and from 24 March to 10 April 2021. To change your tickets, contact your travel agent or or make your request through Manage my booking.

If your flight has been canceled and you prefer not to fly and request other alternatives for exchange or refund, please do not hesitate to contact your travel agency or contact us through our usual customer service telephone numbers.
Iberia Airlines COVID-19 Policy

PHONE: 1-800-772-4642
Existing bookings
If you would like to cancel your booking but the flights haven’t been cancelled, you can receive a travel credit voucher for future travel as long as your original ticket was booked for travel up to and including December 31, 2020. You also have the option of a refund, but it depends on your fare rules of your ticket.

If your flight has been cancelled and you do not intend to travel, you can choose to receive a travel credit voucher or a refund. We recommend that you use the link provided in the cancellation email we have sent you to submit your claim. If you have not received an email, you can request a travel credit voucher or refund on Icelandair’s website.

If you would like to change your booking, you may rebook your travel without a change fee if your original ticket was booked before December 31, 2020 for travel up to and including December 31, 2021. Your new travel period must be completed by December 31, 2021.

New bookings
If you book your ticket on or before December 31, 2020, with a departure date up to and including December 31, 2021, you have the option to change your dates of travel. To change your ticket and not incur a change fee, your new travel period must be completed by December 31, 2021.

Fare differences may apply. Change of destination is not applicable. If you wish to reschedule your travel for after December 31, 2021, you may do this but will need to pay the relevant change fee.
Icelandair COVID-19 Policy

PHONE: 1-800-223-5500
We're waiving change/cancel fees for customers with existing bookings made through February 28, 2021. If you choose to rebook, you can do so on any flight through the end of our schedule. Fare difference may apply.
For voluntary cancellations, funds will be issued as a JetBlue Travel Bank Credit. JetBlue Vacations bookings will be issued as JetBlue Vacations Credit. Travel credits can be used for future travel to any JetBlue destination and for any traveler.

Award tickets made through February 28, 2021 are not being charged redeposit fees.
JetBlue COVID-19 Policy

PHONE: 1-800-538-2583
Operations suspended until October 15, 2020

Any passenger with a valid booking for a flight date before October 15th, 2020 can:
-Reschedule the flight, free of charge, to a later date
-Get a voucher of the value of the flight, plus 15%, for future use (valid for 18 months on any routes)

Any passenger with a valid booking for a flight date between October 16th and November 30st , 2020 can reschedule the flight, free of charge, to a later date
La Compagnie COVID-19 Policy

PHONE: 1-800-218-8187
LOT Polish Airlines will be restarting service on select flights

Policy varies by route, please check the website.
LOT Polish COVID-19 Policy

PHONE: 1-212-789-0970
If you hold a ticket for a cancelled or an existing Lufthansa Group flight, you can keep the ticket without having to commit to a new flight date right away. Existing bookings will initially be cancelled, but the ticket and ticket value will remain unchanged.

For tickets booked up to and including 15 May 2020 the following applies:

If your flight has been cancelled, you have the following options:

You can rebook free of charge to an alternative flight to the same destination and within the same travel class.

You can change your destination* and your travel class. Your ticket will remain valid and you can use it towards a future flight. Latest start of travel is 31 December 2021. If you would like to choose this option, please get in touch with us, latest by 31 January 2021. Please note that, in these cases, an additional payment might be necessary, e.g. if you change to a higher travel class or if you rebook from a short-haul to a long-haul flight.

Your flight is not cancelled:

You can rebook your flight without rebooking fee, regardless of the terms and conditions of the originally purchased ticket. An additional payment due to fare difference may apply. Start of travel must be latest by 31 December 2021 and the rebooking has to be done before the original start of travel.

You can also change your destination* and your travel class. Your ticket will remain valid and you can use it towards a future flight. Latest start of travel is 31 December 2021. If you would like to choose this option, please get in touch with us, latest by 31 January 2021. Please note that, in these cases, an additional payment might be necessary, e.g. if you change to a higher travel class or if you rebook from a short-haul to a long-haul flight.
Lufthansa Group COVID-19 Policy

PHONE: 1-800-645-3880, 1-800-581-6400 (Miles & More)
Tickets purchased on or before 30th June 2020 for travel during 2020/2021, will now be valid for rebooking by 30th June 2021 and travel by 31st December 2021.

Unlimited changes are permitted and all change fees will be waived. However, a fare difference will apply if the fare for your new travel date is higher than the original ticket fare purchased. Fares will be reassessed at the time of your rebooking.

In the event you opt to cancel your tickets, we will waive the cancellation fee for partially used and totally unused tickets. This applies for all type of tickets. A travel voucher will be issued for your next travel to be booked by 30th June 2021 and to be completed by 31st December 2021.

To find out if you are eligible for a refund, please contact the Malaysia Airlines Global Contact Centre at 1-300-88-3000 (in Malaysia), +603 7843 3000 (outside Malaysia) or visit here to find the contact information of your respective country, submit your request to us via our online Assistance Request form or contact your travel agent if you are booked through a travel agency. Refund requests will be reviewed and processed based on applicable local and international regulations on passenger rights that apply in these current unprecedented circumstances.
Malaysia Airlines COVID-19 Policy

PHONE: +60-3-7843-3000 (No US number) or via the Contact Us page on their website
Porter Airlines will be suspending flights and will resume service on November 12, 2020.

Passengers with flights booked from October 7 to November 11, will be contacted within five days and advised of their travel options. We’ve extended our flexible travel policy for bookings and Porter Escapes packages made through November 12, to give you peace of mind.
Porter Airlines COVID-19 Policy

PHONE: 1-888-619-8622
Changes to domestic Australian and trans-Tasman travel plans
Some Australian states and territories have introduced new measures in response to Coronavirus that may impact your interstate travel. Check the latest Government travel restrictions, which may include mandatory entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.
Flights on or before 31 October 2020:
If you're due to travel on a Qantas flight and wish to change your plans, you can cancel your booking and retain the full value as a flight credit. Request your Flight Credit before your scheduled date of departure. Then book and travel by 31 December 2022. When you’re ready to rebook, you’ll need to cover any change fee and any fare increase in your new booking, if applicable.
Plus, if your original booking was made before 30 April 2020 for travel on a Qantas flight between 31 January and 31 October 2020, you're eligible to use your flight credit for multiple bookings. Just book your Qantas flights and ensure all travel is completed before 31 December 2022. If you don’t use the full value of your Flight Credit in one transaction, we’ll issue you a new Flight Credit with the same expiry date.
Flights after 31 October 2020:
If your plans have changed or you no longer wish to travel, visit Manage Booking to change your travel dates, or cancel your flight and request a flight credit to use the value towards a future flight. Your flight credit is valid for booking and travel within 12 months from your original booking date. Our standard fare rules apply, so you may be charged a change or cancellation fee. You’ll also need to cover any fare increase in your new booking, if applicable. To check your fare conditions for change and cancellation information, enter your last name and booking reference at Manage booking, then move down to the flight section.

Changes to international travel plans:
Flights on or before 31 October 2020:
If you're due to travel on a Qantas flight and wish to change your plans, you can cancel your booking and retain the full value as a flight credit. Request your Flight Credit before your scheduled date of departure. Then book and travel by 31 December 2022. When you’re ready to rebook, you’ll need to cover any change fee and any fare increase in your new booking, if applicable. Plus, if your original booking was made before 30 April 2020 for travel on a Qantas flight between 31 January and 31 October 2020, you're eligible to use your flight credit for multiple bookings. Just book your Qantas flights and ensure all travel is completed before 31 December 2022. If you don’t use the full value of your Flight Credit in one transaction, we’ll issue you a new Flight Credit with the same expiry date.
Flights after 31 October 2020:
If your plans have changed or you no longer wish to travel, visit Manage Booking to change your travel dates, or cancel your flight and request a flight credit to use the value towards a future flight. Your flight credit is valid for booking and travel within 12 months from your original booking date. Our standard fare rules apply, so you may be charged a change or cancellation fee. You’ll also need to cover any fare increase in your new booking, if applicable. To check your fare conditions for change and cancellation information, enter your last name and booking reference at Manage booking, then move down to the flight section.

Flexible Classic Flight Rewards:
Changes on or before 31 October 2020:
If you have a Classic Flight Reward booking (using Qantas Points) and wish to change your date of travel, you can do so by 31 January 2021 and we’ll waive the change fee.
If you have a Classic Flight Reward booking (using Qantas Points) and wish to cancel your trip, you can do so by 31 January 2021 and we’ll waive the cancellation fee. The total Qantas Points used and any taxes, fees and carrier charges paid will be refunded.
This waiver applies to itineraries that consist only of Classic Flight Rewards. If you combine a Classic Flight Reward with a non-Classic Flight Reward fare, this waiver won’t apply.
Changes after 31 January 2021:
If you have a Classic Flight Reward booking (using Qantas Points) you can change your plans, or cancel your booking. Our standard fare rules apply, so you may be charged a change or cancellation fee. If you cancel your booking, the total Qantas Points used and any taxes, fees and carrier charges paid will be refunded, less any change or cancellation fees. If your flight has been changed or cancelled by us, you won’t incur any fees.
Qantas Airlines COVID-19 Policy

PHONE: 1-800-227-4500
If you have a ticket issued on/before 30 September 2020 for travel up to 31 December 2020, you can either:

Keep your ticket and use it when you are ready with our extended ticket validity, now valid for 2 years from the date of ticket issuance for greater flexibility. Call any of our offices or contact centres to extend your ticket validity.

You can change your travel date or destination free of charge, as often as you need, for travel until 31 December 2020. You can change your origin to another city within the same country or any other destination we fly to within a 5,000 mile radius of your original destination. Call any of our offices or contact centres to rebook.

Swap your ticket for Qmiles and redeem them towards reward flights, extra baggage or cabin upgrades when the time is right. For every 1 USD, you will earn 100 Qmiles that are valid for at least three years, so you can have the flexibility to choose how, when and for whom to redeem them. Not a member? Simply join before you submit your request. Submit a request online for this option.

You can exchange your ticket for a future travel voucher with 10% additional value. Vouchers are now valid for two years from the date of voucher issuance.

Rest assured, we will refund your ticket to the original form of payment if your flight gets cancelled.
Qatar Airlines COVID-19 Policy

PHONE: 1-877-777-2827
Customers covered under our travel waiver policy:

-Hold tickets issued on or before 15 March 2020 and had originally planned to travel by 31 December 2020.

-Have had their flights cancelled by Singapore Airlines/SilkAir due to Covid-19

These customers may use this form to:

-Retain their ticket value in the form of flight credits, and can be used to book travel up till 31 December 2021

-Request to rebook their travel plans, leveraging bonus flight credits (if applicable)

-Request a refund for the unused value of their tickets
Singapore Airlines COVID-19 Policy

PHONE: 1-800-742-3333 (Singapore Air), 1-312-843-5333 (KrisFlyer)
South African Airways will suspend all flights (domestic, regional, and international) until the end of October.

See travel waiver link
South African Airways COVID-19 Policy

PHONE: 1-800-722-9675
If you decide not to travel, as long as you cancel your flight at least 10 minutes before its scheduled departure, the funds used to pay for a nonrefundable ticket (Wanna Get Away® fares) are normally valid for one year from the date of purchase.
Southwest introduced a new policy on cancelled flights starting September 8, 2020. Please visit the link that is listed in the next box.
Southwest Airlines COVID-19 Policy

PHONE: 1-800-435-9792
Spirit Guests who must alter their travel plans due to COVID-19 are eligible to receive a reservation credit for the full value of their reservation. This reservation credit can be used within 12 months of issue, and it can be used towards flights as well as other options (excluding 3rd party products).

If your flight has been cancelled, we will proactively send a reservation credit for the full value of your reservation. For other options, including a refund, please contact us.
Spirit COVID-19 Policy

PHONE: 1-801-401-2222
TAP is currently violating EC261 by electing not to provide refunds to passengers when TAP cancels a flight. We recommend filing a credit card chargeback and a DOT complaint in these situations.

Rescheduling is even easier! For tickets issued between July 1 and November 30 of 2020, with an original travel date from July 1 to December 14 of 2020 or from January 16 to March 15 of 2021 also have access to more flexibility and can take advantage of a free change.

As of September 1, 2020, there is also the alternative, if your flight is cancelled, of opting for a refund through a voucher, where we are offering an additional 10% to the amount of the voucher.
If you want the refund to be made in the same way the ticket was paid or via bank transfer, the request must be made through our Contact Center.

For miles tickets purchased under the TAP Miles&Go Program, you may also change your reservation without paying the associated change fee. If refund is requested, all the miles will be refunded to the Client’s account and all the amounts paid in cash will be refunded by voucher, without charging the cancellation fee.
TAP Air Portugal COVID-19 Policy

PHONE: 1-801-401-2222
Policy varies by route, please check the website.Thai Airways COVID-19 Policy

PHONE: 1-800-767-3598
Turkish Airlines will be restarting service on select flights

For international tickets issued on or before March 20, 2020 for travel until December 31, 2020 (included), you can either change your flights for no fee (one-time) if travel is completed by December 31, 2021. A ticket change can be made for a flight in the same region as the original destination. You also have the option of changing your ticket to a “Open Ticket” where you can cancel your ticket now and book any time you want later (one-time) if travel is completed by December 31, 2021.

For domestic tickets issued on or before March 20, 2020 for travel until December 31, 2020 (included), you can either change your flights for no fee (one-time) if travel is completed by December 31,, 2021. You also have the option of changing your ticket to a “Open Ticket” where you can cancel your ticket now and book any time you want later (one-time) if travel is completed by December 31, 2021.
Turkish Airlines COVID-19 Policy for existing bookings

Turkish Airlines COVID-19 Policy for future bookings

PHONE: 1-800-874-8875
We’re waiving change fees for all tickets issued on or before March 2 with original travel dates of June 1 through December 31, 2020. Changes or cancellations must be made on/before December 31, 2020.

OMAAT Note: Expect this to change again

Award tickets for travel through December 31, 2020 are not being charged redeposit fees if cancelled more than 30 days before departure (based on our experience so far after calling in).
United Airlines COVID-19 Policy

PHONE: 1-800-864-8331
Policy varies by route, please check the website.Vietnam Airlines COVID-19 Policy

PHONE: 1-866-677-8909
Customers with tickets issued any date for travel (original dates) between March 1 and November 30, 2020 can rebook their travel before December 9, 2020 and between January 11, 2021 and March 31, 2021. Any potential differences in fare will be waived if you choose to travel on the same route and in the same cabin. If you choose to change your origin or destination airports, potential differences in fare may apply (but change fees will be waived)

Customers with tickets issued any date for travel (original dates) between March 1, 2020 and November 30, 2020 can rebook their travel between December 10, 2020 and January 10, 2021 and between April 1, 2021 and September 30, 2022. However, potential differences in fare may apply.

Customers with tickets issued between March 1, 2020 and October 31, 2020 for travel (original dates) between December 1, 2020 and April 30, 2021 can rebook their travel from June 12, 2020 to September 30, 2022. However, potential differences in fare may apply.
To provide even more peace of mind and flexibility with your travel plans, you can choose to keep your ticket open as credit to use in line with the policies above, to rebook all the way up to 30th September 2022. There's no change fee, and if you choose to travel on the same route up to 9th December 2020 or between 11th January 2021 - 31st March 2021, we’ll also waive any potential differences in the fare. Change fee will apply between 10th December 2020 - 10th January 2021.
Virgin Atlantic COVID-19 Policy

PHONE: 1-800-862-8621
Change and cancellation fees are being waived for tickets that were originally issued before March 3, 2020 for travel anytime. Flight credits being issued for full value of ticket good for 2 years from initial issue date. Refund requests for non-refundable tickets are not being honored; flight credits only.WestJet COVID-19 Policy

PHONE: 1-888-937-8538

Airline responses to Coronavirus

As the outbreak spreads, airlines have seen both organic drops in demand and government-imposed restrictions on the routes they can operate. Here are a handful of updates, but you can find all the most recent news on this page:

Hotel Cancellation Policies

In general hotel bookings are more flexible than airline tickets, so unless you’ve booked a pre-paid reservation, you can typically cancel as little as 24 hours before arrival. The specifics will depend on the exact rate you booked, but there are also some blanket waivers due to coronavirus:

Here is the current list of hotel cancellation policies as of September 29, 2020:

Hotel BrandWaiver PolicyFurther Details
Booked a non-flexible rate directly with Accor and need to cancel?
Guest who planned to stay in one of our hotels prior to and inclusive of December 31st 2020 may modify their reservation for a later date without any modification fees subject to availability and applicable rates and conditions) or request a credit voucher for the full amount of the booking value for use at a future date at the same hotel.

FOR HOTELS IN EUROPE:
If you made a reservation to stay in one of our hotels prior to June 30th 2020, for a stay date up to December 31st 2020 (inclusive), you may modify the date of your stay or cancel your reservation and receive a credit voucher for the amount of the original booking, for use at the same hotel within 18 months of the original booking date. If the booked hotel is closed for the date of stay, you may cancel your reservation and be refunded without penalty.
Accor COVID-19 Policy

PHONE (844) 382 2267
Reservations for stays and Airbnb Experiences made on or before March 14, 2020, with a check-in date between March 14, 2020 and October 31, 2020, are covered by the policy and may be canceled before check-in. Guests who cancel will have cancellation and refund options, and hosts can cancel without charge or impact to their Superhost status. Airbnb will either refund, or issue travel credit that includes, all service fees for covered cancellations. In order to cancel under the policy, you will be required to attest to the facts of and/or provide supporting documentation for your extenuating circumstance.

The host’s cancellation policy will apply as usual to reservations made after March 14, 2020. Cancellations will be handled according to the extenuating circumstances coverage in effect at the time of submission, and reservations that were already canceled will not be reconsidered. If a reservation has already begun (the check-in has passed) this extenuating circumstance does not apply. Different policies apply for domestic reservations in mainland China and for Luxe or Luxury Retreats reservations.
Airbnb COVID-19 Policy

PHONE (855) 424 7262
None at this time.Best Western COVID-19 Policy

PHONE (800) 780-7234
Guests with existing reservations made prior to July 10, 2020:
If you booked a future stay with Choice Hotels before July 10, the policies that were in place at the time of booking will continue to apply to your reservation.

Guests with new reservations made on or after July 10, 2020 for arrival dates before September 30, 2020:
When booking direct with Choice Hotels on or after July 10 for arrival dates before September 30, you will be able to modify or cancel the reservation within 24 hours of the arrival date with no modification fee or cancellation fee. However, reservation changes are subject to availability and rate differences. Reservations with pre-paid rates, such as our Advance Purchase Rate, are non-cancellable, non-changeable and non-refundable. If you’re not sure if you booked a cancellable rate, please call 877-424-6423.

Guests with new reservations made on or after July 10, 2020 for arrival dates on or after October 1, 2020:
If you book direct with Choice Hotels on or after July 10 for an arrival date on or after October 1, the hotel’s individual cancellation policy that’s in place at the time of booking will apply.
Choice Hotels COVID-19 Policy

PHONE (888) 770 6800
For guests with existing individual reservations for any future arrival date, including pre-paid reservations, full changes or cancellations are permitted at no charge up to 24 hours prior to arrival, as long as the change or cancellation is made by December 31, 2020*. Some exclusions may apply during holiday periods. Please note that changes to an existing reservation will be subject to availability and any rate differences.

For guests making new individual reservations for any future arrival date, including pre-paid reservations with pre-paid deposits, between today and December 31, 2020, changes or cancellations are permitted at no charge up to 24 hours before your scheduled arrival date.* Some exclusions may apply during holiday periods. Please note that changes to the reservation will be subject to availability and any rate differences.
Four Seasons COVID-19 Policy

PHONE (800) 819 5053
For reservations made prior to March 12, 2020 – when our new, more flexible reservation policy went into effect: You may now change or cancel any future reservation, without penalty, as long as you do so at least 24 hours before your scheduled arrival date, but not later than September 30, 2020. This includes reservations described as “non-cancellable” or Advance Purchase.

Any individual reservations booked on and between March 12 and September 30, 2020 for any future arrival date can be changed or cancelled at no charge, up to 24 hours before your scheduled arrival day.

If you cancel a rate which required an advance payment or deposit, we will do everything we can to process your refund as quickly as possible. Due to the influx of cancellations, it may take up to 30 days to complete your request. If you are a Hilton Honors member and cancel an Advance Purchase rate, you may be eligible for a free night certificate for each cancelled night. Free night certificates can be used at our more than 6,200 properties worldwide. Stays must be completed by August 31, 2021. In lieu of a refund, guests at select hotels may choose to receive a hotel voucher redeemable toward a future stay at that hotel. Changes are subject to availability and rate differences.
If you need to adjust reservations made via the Hilton website, Hilton Honors mobile app or call center, you can change your reservation here or contact the Hilton Guest Assistance team. If you need to adjust reservations made through another travel site, please contact them directly for assistance.
Hilton COVID-19 Policy

PHONE (888) 446 6677
If you booked a stay with free cancellation that you need to cancel, you’ll be refunded the total amount that you paid to your original form of payment. See how to cancel below.

If you’ve made a non-refundable booking and would like to change or cancel it:
No cancellation fee will apply if your booking is in a destination that is considered inaccessible. In that case, we’ll offer you either a full refund or a hotel voucher to be used on our selection of hotels. However, you must cancel at least 24 hours before your arrival date.
Standard cancellation policy will apply if the destination is considered open for travel and you have chosen to change or cancel your booking for other reasons.
Hotels.com COVID-19 Policy

PHONE (800) 807 6641
With some very limited exceptions, existing reservations booked before July 1, 2020, for arrivals through July 31, 2021, can be cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. Reservations made after April 1, 2020 at Destination Residences or under the Special Event Rates are subject to the cancellation policy disclosed at the time of reservation.

With some very limited exceptions, reservations booked on July 1, 2020 or beyond – for arrival dates through July 31, 2021 – can be cancelled at no charge up to 24 hours before your scheduled arrival.
Reservations made after April 1, 2020 at select Destination properties or under Special Event Rates, after June 3, 2020 at Hyatt Residence Club properties, and any other reservations made after June 30, 2020 that disclose a different cancellation or refund policy at the time of booking are excluded from this policy and subject to the cancellation or refund policy disclosed at the time of booking. Please visit the Change and Cancellation Fee Waiver Exceptions for a list of excluded Destination and Hyatt Residence Club properties.
Hotels may adjust this cancellation policy during some high-demand periods (e.g., holidays or special events). When making reservations, guests are always encouraged to review the rate rules, which show the current cancellation and deposit policies for all properties and rates, to ensure they understand the cancellation and/or deposit rules for each reservation.
Hyatt COVID-19 Policy

PHONE (888) 344 9288
FOR BOOKINGS MADE PRIOR TO APRIL 6, 2020:
Any non-refundable/pre-paid bookings for all future arrivals can be cancelled without penalty (up to 24 hours before arrival) up until September 30, 2020*.
From October 1, 2020, all non-refundable/pre-paid bookings will be subject to the terms and conditions of the rate booked.

FOR BOOKINGS MADE FROM APRIL 6 TO SEPTEMBER 30:
Any non-refundable/pre-paid bookings for arrivals up to and including September 30, can be cancelled without penalty (up to 24 hours before arrival) up until September 30, 2020*.
For arrivals from October 1, 2020, all non-refundable/pre-paid bookings will be subject to the terms and conditions of the rate booked. Other rates have flexibility built in to the terms and conditions, including cancellation options. Please consult the terms and conditions of your booking for more details.

*Excludes hotels in all IHG hotels in Mainland China, Hong Kong SAR, Macau SAR, and the Taiwan region. Cancellation fees for existing and new domestic bookings were eligible to be waived for stays up to April 30, 2020. Exceptions apply at some Six Senses hotels – see the Six Senses website for details
IHG COVID-19 Policy

PHONE (877) 424 2449
In general, for guests with existing reservations for any future arrival date, the policies that were in place at the time of reservation, or as previously communicated, will continue to be honored.

For guests with reservations made on or after July 6, 2020, for arrival dates through December 30, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before the scheduled arrival date. Reservations with pre-paid rates and other limited exclusions* will be subject to the rate offer rules communicated at the time of reservation. Please note that changes to the reservation will be subject to availability and any rate differences.

For guests making new reservations for arrival dates on or after December 31, 2020, individual hotel cancellation policies in place at the time of reservation will apply.
Marriott COVID-19 Policy

PHONE (800) 535 4028
Reservations for stays during the closure period will be automatically cancelled and fully refunded. No action is required by the guest – the cancellation will occur automatically and guests will be notified through email about their refund.MGM Resorts COVID-19 Policy

PHONE (866) 761 7111
For any RHG hotel in Europe, Middle East, Africa, India and Asia, the below cancellation policies will apply:
For existing reservations made prior to April 1, 2020, for stays until October 31, 2020, subject to local regulations and variations applicable to the hotel legal entity, we allow:
- Free modifications subject to availability and/or any rate differences
- Free cancellations with the following exception:
If a deposit has been paid for an existing reservation, we will credit you the full amount to redeem with your next stay at the same hotel within one year after your cancellation date. If you are unable to redeem, we will refund you after your credit has expired.

For any RHG hotel in the United States, Canada, Caribbean and Latin America, the below cancellation policies will apply:
For new reservations made on or after September 1, the individual hotel cancellation policies in place at the time of booking will apply (please contact the hotel/s directly).
Radisson Hotels COVID-19 Policy

PHONE (800) 333 3333
To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through December 31, 2020. If Guests need further assistance, they can reach us at the Disney Reservation Center through our online chat feature or by calling our reservation line.
If no action is taken for impacted stays, Disney will automatically cancel your reservation within 7 days of the original check-in date and process any refund due to the original form of payment. Please note that cancellation fees imposed by third-party suppliers, including airlines and rental cars, as well as non-refundable products like travel protection plans, are deducted from refundable amounts for Walt Disney Travel Company packages.
If you did not book through Disney directly, please contact your travel professional.
Walt Disney Resorts COVID-19 Policy

PHONE (407) 939 4357
For direct bookings made on or after June 6, 2020, with stays after June 30, 2020, please check the “Additional Rate Details” link on the Rooms & Rates page or “Cancellation & Rate Details” link on the Booking page for applicable terms and/or exclusions. While many rates have flexible cancellation policies, there are some rates which are non-cancellable.
For direct bookings made before June 6, 2020, for stays after June 30, 2020, all of our properties are required to accommodate non-cancellable rate reservation changes if the request is received at least 48 hours prior to arrival and the same number of room nights or more are booked for a future stay.
Guests who are prohibited from traveling to their booked hotel under applicable law will have their cancellation or change penalties waived on direct bookings.
If your reservation was made as part of a group booking—such as a conference, meeting, or event—the cancellation policies outlined above do not apply. If you have a group reservation, please review the terms and conditions for the booking and/or contact the group planner for more information.
Wyndham COVID-19 Policy



PHONE (866) 996 7937

Loyalty Program Status Questions and Extensions

Many frequent travelers have expressed concern about their elite status for the 2020 qualification year. With a shortened business travel season due to the coronavirus outbreak, some people have already missed out on a month or two of scheduled travel, and that is likely to expand as the virus spreads.

Not to put too fine a point on it, but there are bigger things to worry about right now, and as the knock on effects of the pandemic hit airlines particularly hard, it is more than possible that many of these companies won’t exist at the end of 2021, or be in a position to offer status extensions of any sort. Those that survive, however, will likely be courting travelers in the coming months or years, though it may take some time for programs to figure out how best to do that. As Ben noted a few weeks ago:

In many cases I can’t help but feel like loyalty program executives have completely forgotten that they can also use their frequent flyer programs to fill seats on planes.

So we’ll add to this list as programs announce what they are doing in terms of status and benefits, but the current situation is as follows:

Airline loyalty programs

Hotel loyalty programs

Travel Insurance Policies

Many of the credit cards in the US that offer travel coverage allow you to cancel if you or a family member become ill or are quarantined, but they don’t have clear language on what happens if you are scheduled to visit a place where a quorum of other people are ill.

Similarly, some of the disaster and medical evacuation plans out there won’t transport you if you are the one with an infectious disease.

If you purchased a separate policy for travel booked prior to the widespread outbreak, you are likely to be covered for cancelations and expenses related to the coronavirus.

If you bought travel insurance after the outbreak spread, however, there is an implication that you understood the risk of a “known or forseen event”, and you may not be covered.

So read up on all the fine print, and make sure you understand your options.

The Latest Travel Advisories

Here’s a high-level overview of worldwide travel restrictions (not Residence or Passport specific), just to provide a visual aid:

The U.S. / European travel ban

On March 11 the United States barred the entry of all foreign nationals who had visited China, Iran and a group of European countries during the previous 14 days.

The ban applies to countries in the Schengen Area, which are Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland.

Effective March 16th, the restriction will apply to foreign nationals departing from the United Kingdom and Ireland as well.

As of Friday March 13 at 11:59PM, all American citizens and legal permanent residents who have been in high-risk areas are required to fly to one of the following 13 airports upon their return to the United States:

  • Boston-Logan International Airport (BOS), Massachusetts
  • Chicago O’Hare International Airport (ORD), Illinois
  • Dallas/Fort Worth International Airport (DFW), Texas
  • Detroit Metropolitan Airport (DTW), Michigan
  • Daniel K. Inouye International Airport (HNL), Hawaii
  • Hartsfield-Jackson Atlanta International Airport (ATL), Georgia
  • John F. Kennedy International Airport (JFK), New York
  • Los Angeles International Airport, (LAX), California
  • Miami International Airport (MIA), Florida
  • Newark Liberty International Airport (EWR), New Jersey
  • San Francisco International Airport (SFO), California
  • Seattle-Tacoma International Airport (SEA), Washington
  • Washington-Dulles International Airport (IAD), Virginia

Is it safe to travel to X?

This is a much more difficult question than it was in March, when our answer was unequivocally “No.”. COVID-19 is now a global pandemic, and it is reasonable to assume that all countries potentially have this coronavirus within their borders.

However, at this point the much greater concern is where you are traveling from. With the lack of a nationwide testing and contact tracing protocol in the United States, most countries with robust public health infrastructure are implementing significant entry restrictions against U.S. residents.  On the flip side, the handful of countries still allowing U.S. residents without restriction are often those without the resources or political will to properly respond to a pandemic. Although there are exceptions for essential travel, but we would suggest considering the intent of these policies and the impact on global spread when determining whether or not to travel somewhere.

Given that governments worldwide are recommending (or enforcing) quarantines and social distancing, you should realistically try to stay home and limit interaction with outsiders as much as possible. That’s hard for us to say as people who love aviation, and run two travel-focused companies, but the sooner we get through this, the sooner we can start to recover.

Airline Screening Procedures

We’ve seen airlines significantly improve cleaning procedures and require passengers and employees to wear masks. Beyond that, though, we haven’t seen particularly widespread new airline screening procedures.

Typically airline screening procedures are dictated by requirements either at the origin or destination of a flight. For example, on flights to Canada passengers’ temperatures have to be taken, while other countries may require proof of negative coronavirus tests for entry.

When returning to the US passengers have to fill out a brief form, and there may be a CDC employee waiting at the jet bridge to ask passengers a few questions. However, this shouldn’t be too time consuming, especially with most international flights being quite empty.

Which airlines are blocking seats or reducing capacity?

At this point, most airlines have stopped blocking seats due to Coronavirus concerns. Airline executives have made the (valid) point that blocking middle seats doesn’t do as much to reduce spread as requiring face coverings and other measures.

However, the practical effect of blocking middle seats is to reduce the number of passengers by 1/3, which does help to reduce exposure by limiting crowding in the airport, at the gate, and in-flight. Exposure to fewer people means fewer chances to spread or catch the virus, so we would recommend choosing a carrier that is underselling flights if at all possible:

Airline face mask policies

If you are outside your home and unable to maintain physical distancing (such as in an airport or on an airplane) face coverings are the best way to help reduce the number of virus particles floating around in the air.

Wearing one is responsible, yes, even if you think you are “healthy” given the long incubation period of this virus, and refusing to do so “on principle” only serves to identify you as the same kind of selfish individual who plays media in crowded spaces without headphones or has shouting conference calls on speakerphone in airline lounges. It’s rude, and frankly unacceptable in the public sphere.

Additionally, refusing to follow flight attendant instructions (including to wear a face covering) can result in being banned from an airline for life. Don’t let that happen to you. There are lots of great options for face coverings these days, including options that don’t hook onto your ears and can be more comfortable to wear for longer periods of time. Besides, covering your nose and mouth in public is a small concession to make to allow travel and society in general to resume.


We’ll do our best to update this page as things change — please let us know in the comments if there is anything we missed!

Comments
  1. This just shows that Southwest has the best policies. If all airlines adopt Southwest style policies, then they won’t be so overwhelmed because all the change/cancel few free process would be baked in online.

    Airlines should really think about if all the change fees they got was worth the headaches they have right now.

  2. @Tiffany. Thank you, great summary.
    Only Hungary is missing from the list despite it being a full EU member :-((((
    Its borders will be closed to non-Hungarian citizens as of midnight tonight.

  3. >You realistically can’t travel to Japan at this time.

    This is wrong at 2020/3/17 7am Japan time.
    Unless you are from China, Korea, Iran, North Italy, San Marino, you CAN enter Japan.

  4. Appreciate the effort. But you should focus on facts not opinion.

    “Going somewhere is effectively the same as going anywhere”. This is patently untrue in terms of everything from infection rates to treatment cost to mortality rates.

  5. FYI – re the country table, both Ireland (Republic of), and Latvia are part of the European Union

  6. Three very important locations are not shown. Timor Leste, Pitcairn Island, and South Georgia. Who cares about Italy or Ireland?

    Thanks for the great airline and country lists!

  7. Tiffany, this is great. I have an honest question I think I know the answer to, but has not been covered. Will the “one time change with no fee” most airlines are currently providing operate as a travel credit for only that passenger (as southwest credits do), or is there some possibility of being able to use those funds for other passengers and/or consolidate multiple funds for a single trip?

    I am going to have to cancel about 6 paid flights on AA over the next two months, 4 for pleasure and 2 for work. One of those is F tickets for the whole family to Hawaii, and the work trips are not going to get “rescheduled.” If I am left with 6 credits that can only be used to rebook 6 separate trips, that’s no good as some of the original trips will never happen. If I am left with a credit of the amount paid for 6 my flights that I can use for any number of trips before 12/31, but only for myself, that is slightly better but still not ideal. But if I am just left with what amounts to a voucher that I can use for myself or anyone else, and can effectively use total the amount paid for all 6 flights to book tickets for the whole family on a trip we wouldn’t have otherwise gone on, then I may have a sliver of hope of actually using the funds.

  8. Hey Tiffany. Any news on if you book through a 3rd party like hotels.com?

    I cancelled a prepaid Westin stay today online 36hrs before check in and they refunded me nothing. Tried to call westin and they said had to speak to Hotels.com. Tried to call them and the lines are totally jammed so cancelled online rather than no- show. Is there a way of getting the Bonvoy policy of refund more than 24hrs out??

  9. @ Charlie — Right now hotels.com doesn’t seem to have a blanket policy, but that is who you need to work with. I’d email or chat versus calling!

  10. RE: Emirates. I’m confused by those affected by travel restrictions – “Travel Vouchers for ticketed value. -Refund of unutilised tickets” Does this mean we have a choice of voucher or refund? The wait time is crazy long so was trying to be prepared with specific facts before getting through to someone. Thanks.

  11. @ Hepworth — Honestly, I think anything is probably possible at this point, but under current policies that’s not really a thing, unfortunately.

  12. Also just an idea: it would be awesome if this post was regularly updated and was pinned to the top of the OMaaT home page for the time being.

    Thank you again for putting this together

  13. @ Tiffany – Figured, thanks. I’m EXP (thanks Hyatt credit card), so maybe they will give me a little more flexibility. For now, not cancelling any trips until 48 hour mark, so can hope there is some sort of policy change (although, that would likely require a ban on non-essential domestic travel).

  14. Qantas have just announced further cuts….copy and paste of their press announcement….

    As a result of significant falls in travel demand due to Coronavirus, and new government restrictions across multiple jurisdictions in recent days, Qantas and Jetstar will make further and much larger cuts to domestic and international flying schedules.
    To be phased in from the end of March 2020 onwards:
    Total Group International capacity will be cut by around 90 per cent until at least the end of May 2020. This is up from a 23 per cent reduction for the fourth quarter of FY20 announced last week and largely reflects the demand impact of severe quarantine requirements on people’s ability to travel overseas.
    Total Group Domestic capacity will be cut by around 60 per cent until at least the end of May 2020. This is a major increase from the 5 per cent reduction for the fourth quarter of FY20 and reflects a rapid decline in forward travel demand due to government containment measures, corporate travel bans and a general pullback from everyday activities across the community.
    This represents the grounding of around 150 aircraft, including almost all of the Group’s wide-body fleet.
    Previously announced cuts in place from end-May through to mid-September remain in place and are likely to be increased, depending on demand.

  15. @Tiffany – with regards to KLM – are they allowing you to simply change the dates of an award booking? I booked a promo award and would rather just move the dates as I’m sure the amount of miles necessary is now much greater.

  16. Thanks Tiffany, super useful. I got an email alert from PlanMorTrips about cheap corona fare from NYC-LHR for $119 this week and was about to pull it, but checked your site and decided to stay home. Deal is still valid for anyone else thinking about it. I might book it for next month though assuming this all settles and I can cancel for free. https://planmoretrips.com/corona-virus-flight-deal-alerts/

  17. Today I canceled two British Airways avios bookings for AA flights for travel in March, first I tried changing them but the website tried to charge me the change fee (I think it was $55/person). Then I canceled them and I was not refunded the taxes. No big deal because it’s not a lot of money but I thought they were waiving these fees.

  18. still, you can see Finnair is doing a great job, of the list of program waivers, Finnair Plus is offering the most straightforward and easy solution, a stark contrast against United’s “lol get rekt” attitude.
    Also, Finnair has allowed me to change flights with no cost whatsoever, which is way better than a lot of US and European airlines that charge exorbitant fare differences. Kudos to AY!

  19. Thank you for this information – very useful! One request, can you add JAPAN AIRLINES on this list?

  20. @Tiffany or anyone,

    Know if foreign national can fly into DEN via NRT as long as they have not been to China, Europe, etc in the last 14 days? I have a friend flying into DEN and want to double check to make sure he can gain entry into the US.

  21. I’m quite confused by the China entry. It says “you can’t realistically travel to China at this time.” I was looking at this this afternoon, and what I read is that if you travel to Sichuan, Shanghai, Guangdong, or Beijing from the USA, you must quarantine for 14 days, while other parts of the country allow free transit.

    It would be great if you published an article on what hotels in Shanghai and Beijing are available to stay at for self-quarantine, particularly among Western hotels that offer loyalty programs. If you want to pay me, I’ll write this article — I have many contacts in the country — and potentially another article about the experience of bringing my family back to China to wait out the epidemic. Many parts of China are probably among the safest places in the world to wait this out for now, owing to the careful surveillance and automated tracking/contact trackings via location-based miniapps built into WeChat. America should be embarrassed that months after China and others started sounding the alarm, even well-connected health care consumers in the US cannot easily get a test for COVID-19.

  22. Thanks Tiffany – a friend is stuck in Peru and she had been told about the mandatory quarantine but it’s good to have the link to an official source!

  23. What should I do about my Delta ticket that was meant for attending a convention in April. The convention cancelled. Changing my flight won’t work in this case.

  24. I don’t understand why you claim travel to China isn’t possible at this time. It definitely is, if you’re willing to either 14-day quarantine at a gov. hotel, or do a full day of testing to be cleared to enter. This is the current policy for Beijing. I also would say that China may be the safest place to be right now, with very very little growth in cases. They have it under control.

  25. Tiffany, if my flight has been cancelled or substantially delayed, can I just get a refund through my credit card company? That would be much better for me than a voucher. Do you know if the major credit card companies, like American Express, allow this?

  26. Has anyone worked out applicable fees for a Qantas refund cancellation. I’m hesitant to cancel for voucher as they state it has to be used prior to 7 November and I suspect there may be some price goughing closer to the 7 Nov expiration date.

  27. Thank you, Tiffany. This is an amazing resource — better than something I would expect from a major newspaper! Y’all have done a great job during such a crazy time. This is but one of the reasons why OMAAT is the single best travel site on the web.

  28. Thanks all — I had lots of help in putting the charts together (obviously not many new travel bookings right now, and we have smart people that we want to keep working). We’ll do what we can to keep everything updated as frequently as possible, and really appreciate the notes here when things change.

  29. Sudan has closed all airports and borders. I know this isn’t a country most people visit, but it is relevant to some.

  30. Seems to me that the windows of opportunity to change most airline travel bookings are far too short, unless there will be rolling deadlines, which no airline, travel provider or hotel group has indicated.
    The notion that you may be able to confidently re-book by, say, April 1, or May 1, or whatever, is fanciful and totally unrealistic. This thing is gonna be with us for at least the next 6 months, probably longer.
    In some cases the original reason for travel may have passed (family event, business conference, using annual leave, etc, etc.) and nothing less than a full refund, or fee-free redeposit of miles will do. Credits for later use may not cut it. I get it that every airline needs to hold on to every penny they can, but the flying public is not their piggy-bank. So, get with the program guys, and do the right thing! Your meanness will not be forgotten.

  31. Hello!

    Does anyone know anything about Avianca‘s policy for reward tickets on partner airlines (Swiss)?

  32. Southwest is refusing to give back money
    In travel funds accounts. They are not
    Extending any fund deadline dates. They will keep our $308. It is OUR money. If you cancel an upcoming flight, that money will go to travel funds and THEY will KEEP
    it too. At this time with the Coronavirus
    Threat, their policy must change!

  33. Japan has updated its restrictions. Effective March 21 Visitors/Travelers (Including Japanese) arriving in Japan from following countries/regions will be asked to first stay at designated facilities for 14 days, and to avoid using any public transportation.

    Member state of Schengen Agreement(*), Ireland, Andorra, Iran, United Kingdom, Egypt, Cyprus, Croatia, San Marino, Vatican, Bulgaria, Monaco, Romania

    (*) Iceland, Italy, Estonia, Austria, Netherlands, Greece, Swiss, Sweden, Spain, Slovak, Slovenia, Czech, Denmark, Germany, Norway, Hungary, Finland, France, Belgium, Poland, Portuguese, Malta, Latvia, Lithuania, Liechtenstein, Luxembourg

  34. Note that Aer Lingus information is outdated. Aer Lingus now offers rebooking without fees or flight vouchers for total flight costs +10%.

  35. @Thomas M.

    I managed to get the miles redeposited on a Star Alliance partner award (ANA flight, still hasn’t been cancelled).

    I forwarded the booking confirmation to [email protected] and requested a cancellation and miles redeposit without penalty as instructed by the call-center.

  36. if you’re updating the country list, Sri Lanka is essentially closed. No arrivals allowed from March 19 for at least two weeks. Departures are allowed but I think flights are drying up as you would expect. I got out on 3/18. I believe my original departing flight for 3/22 to DOH has been canceled. Country is currently under a curfew since 6PM on 3/20 until 6AM on 3/23. All national parks have been closed since 3/15 for at least 2 weeks. Schools also closed.

  37. Thailand
    In addition to the information above, arrivals are now required to present a valid medical certificate ( no older than 72 hours) as well as details of a travel insurance policy covering medical/hospital treatment.

  38. If anyone has the uncapped free night award from IHG left to use, try emailing corporate. I still had one due to expire on March 26, 2020 and got the current one deleted and a new one reissued with a one year extension. And it looks like the uncapped portion also transferred over.

  39. We have flights booked on LaCompagnie and have been offered the option of postponing the flights or getting a refund. I’m concerned that since the airline only travels between the US and France, that they might have to declare bankruptcy. Given that there is no way to know what the situation will be a month or two from now, we’re leaning towards requesting a refund. We paid around $2500 for two round trip tickets, a great price, but not useful if the airline goes out of business. But we probably would have to pay significantly more than that if we end up re-booking the flights for late May or early June. Any advice?

  40. Can you put a little note in the title which tells us that you’ve just copied a post from a few days ago so we don’t have to click it and check.

  41. Tiffany: What happens with paid seat upgrades on Alaska? Do they also get rolled into the change/cancel policies or are we SOL?

  42. Just to add a bit of additional detail to the entry for Jordan (above, in the list of countries):

    “As of March 17, 2020, the Government of Jordan will suspend all flights to and from Jordan. U.S. citizen tourists should contact their airlines to change their flights accordingly. Land and sea borders are closed to passenger traffic. Travelers should be prepared for travel restrictions to be put into effect with little or no advance notice.”

    From: https://jo.usembassy.gov/health-alert-government-of-jordan-suspends-flights-as-of-march-17-march-14-2020/

  43. You’re missing a couple airlines under the status extension, virgin Australia are giving people status credits (varying based on level of status) and extending status 12 months. And Qantas is also extending everyone’s status by 12 months

  44. In terms of the travel vouchers (specifically for KLM-Air France), would it be a voucher with a dollar value or basically a voucher that gets you an economy ticket of the same type that you originally booked. I ask because I got a very decent fare for two round trips to Canada from Europe and it would be sad if in the end, I would still need to pay the difference (even if the fare class remained the same). As in, I spent 500$ on a round trip but I don’t know what date to change it to since I’m not sure when the travel ban will be lifted so I request a voucher. Once I realize when I can travel, I go back to book a ticket, however there are no tickets for that value. Anyone can provide insight? Thank you.

  45. What about countries like Ethiopia, Djibouti, Mauritania and eritrea don’t they count for anything given they aren’t on the list!

  46. Thanks for putting this together. Unfortunately, your note regarding award tickets on United is not accurate based on my experience as a Million Mile Flyer:

    “Award tickets for travel through April 30, 2020 are not being charged redeposit fees (based on our experience so far after calling in).”

    I’ve spoken with two agents and both say they are not permitted to make exceptions to the policy. United is charging $75/ticket redeposit fees even though they messaged “no change fees” and nothing regarding penalties on award tickets to encourage people to book flights.

  47. I didn’t see Qatar Air.

    And tell your friends at the little airline that thinks they invented First Class : get rid of the front line idiots in the Phoenix Call center that don’t know their job

  48. This is great, but a few inaccuracies

    1) The UK does not have any travel restrictions. The US, however has imposed travel restrictions on Foreign Nationals that have been in the UK in the previous 14 days. This should be listed under the US, not the UK.

    2) Canada states Borders closed to non-residents, effective March 16. However there is an exception for US Residents. Land Borders are restricted to essential travel only. It does not appear that this restriction applies to Air Travel.

    3) Similar to Canada, Mexico has new Land Border restrictions that also limit non-essential travel. Again, I do not think that these apply to air travel at this time.

  49. Can you please add Free Night Certificate expiration extension? I think Marriott and Hilton are offering that, but not IHG and Hyatt. I suspect Hyatt eventually will because it is consumer friendly.

  50. While there’s no official policy as such, Booking.com now has a link under the cancel button where you can request that the property provides a full refund on any non-refundable bookings. I’ve had success on 3 bookings, failure on 2. Better than nothing.

  51. No mention about traveling to the Caribbean (specifically Turks & Caicos) ?? Is this a safe area?
    Thanks for all your work Tiffany.

  52. @ Charlie7927 — We would recommend that you stay home at this time; less concern about where you’re thinking of going, and more where you’re coming from.

  53. FYI on AA—they are charging redeposit fees for award tickets with travel in April. Booked two tickets early Feb for mid April travel. Tried to cancel and said it would be $150 to redeposit (for each account) or I can use miles for another ticket by Feb 2021. For now will just wait it out and see if they cancel flight

  54. Has anyone else figured out how to call in to Avianca LifeMiles service center to have a Star Alliance award ticket canceled and the miles redeposited? When I call the 800 number there isn’t even an option to talk to someone live! You just sort of wind up cycling through menus without being able to reach anyone….would hate to lose the 100K miles I used for the ticket (and the partner airline cancelled the flight to boot)….of course, that problem does seem small compared to extended quarantines, mass sickness/death, losing one’s job and a 30% plunge in net worth….all things many, if not most of us are facing now….

    @Nicholas – how long did it take for LifeMiles to get back to you after you e-mailed them at [email protected]?

  55. So if I have a Lufthansa ticket for a cancelled flight next week, I don’t need to do anything to receive credit? Will that just happen automatically? Just look out for an e-mail.

    I had to call them for a change pre-COVID, and that was emotional enough. These are difficult times and 30 minutes of hold to talk to an angry fraulein might just push me over the edge.

    Also, who is re-booking these flights? We can have no idea when things will go back to normal.

  56. I am getting very disappointed with travel situations where you are supposed to get a credit for future travel.

    I thought my reservation for travel is for day and time certain, and if the company can’t provide that day and time certain, a credit is really not acceptible.

    How is best way to deal with this, currently I am asking my credit card company to dispute the fees.

    I have a cruise booked April 19. the cruise line cancelled all cruises up through april 11. But have no clue as to what happens after the 11th.

    Living in a state with lock down, and in a situation of being of an age with certain health problems I don’t find that a cruise ship can adhere to mandatory separation especially for meals, and shows. let alone all else going on on board.

    So is a refund something that should happen?

  57. Per the Alaska fine print, waiver for award flights is only applicable to those ticketed by Alaska itself, exclusive of its partners’ flights.

    “This waiver is valid only for tickets issued by Alaska Airlines, which you can identify by a 13-digit ticket number that begins with Alaska Airlines code “027”.
    Tickets issued by other airlines with a different carrier code (ticket numbers that don’t begin with “027”) are subject to the waiver policy of the other airline.”
    https://www.alaskaair.com/content/advisories/travel-advisories?int=AS_FLIGHTDEALS_-prodID:Awareness

  58. Wow, Ryanair – usually not the most customer-friendly carrier – expedited refunding my easter flight with just a three clicks. Credit where credit is due.

    BTW, the German cabinett is pushing the EU-Commission very hard to implement a “Voucher Only” process of refunding flights affected by the corona pandemic. So if you are after getting money back, you may want to speed up your efforts.

    Stay healthy and positive everyone!

  59. I see all airlines listed EXCEPT Allegiant. We are supposed to be on a plant 4-4-2020 to head to a cruise that was canceled by the president in March. I have called the airline and they refuse to give me a refund. this trip was for my twin seniors spring break. I did not want to cancel at all but the cruise was canceled and therefore, the hotel and flights need to be canceled. The hotel was not a problem at all, they were great and completely understood. The airline is being less than stellar. I will not be able to use an FCV as my twins will be going to different universities and their breaks do not line up.
    Please help
    Shelly

  60. Single data point:
    LH SFO-FRA-RUH and return flights for 4/9 were canceled since Saudi Arabia is completely closed to air traffic.
    Had prepared myself for pushback from LH over a refund, and while I was given a hard sell to take a voucher, the refund is on its way (presumably, still no email confirmation of it).

  61. I don’t appreciate how out of date some of the info here is given it was updated ‘today’. In regards to the airline status extension, Qantas & Virgin Australia should be there. United and Singapore Airlines have also announced status extension programs to all members

  62. I had an international flight with Turkish airline schedule for April that was cancelled by the airline. They offered a full refund and I got a confirmation that it will be refunded to my credit card account with which I bought the tickets. However, they neglected to tell me in the first place that there will be a delay. I didn’t see the money so I called back to ask, and just now learned that they will deposit the refund * two months after the emergency situation is over *.
    Good to know… poor service not letting me know in the first place.

  63. Hi,

    Anyone has much luck with lifemiles via [email protected] or their call centers? I called up the (800) 284-2622 (option 2 – for English) and (option 3 – for lifemiles) and got no options for an English speaking lifemiles redemption changes. I had emailed them a couple weeks ago via their site and [email protected], and received a response that all COVID-19 related changes have to be called in. With the call center being “closed”, how do one even make any changes?

    Any help is much appreciated. Thanks in advance.

  64. Hi .. Thank you for your efforts .. But i have suggestion regarding this post .
    I see that you didn’t update the restriction and boarders opening updates .. specially the announcements issued by the official government of certain countries , for example that Georgia announced few days back regarding opening the boarders to the tourists starting 1 July . and Turkey announce that it will be open for medication tourist starting from 1 June or some time in June .

    i believe the update is necessary for this post other wise its only historical information not reflecting the currant status .

    Thank you

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