Updated: 5 days ago
The situation is changing by the hour, and while there will be worldwide social and economic fallout from this pandemic, the impacts on the travel industry are far-reaching.
If you’re looking for information and updates on the virus itself, please check out the dedicated COVID-19 page. Meanwhile, this guide will be kept updated with the various rules and waivers across hotels and airlines, along with assorted travel advisories.
Airline Cancellation Policies
The various change and waiver policies for the individual airlines have shifted rapidly over the past two months, as COVID-19 has gone from a regional outbreak to a global pandemic.
The situation continues to be highly fluid, and for travel in the next week or two we would recommend waiting to cancel any flights until ~48 hours prior to departure. The waiver policies have been changing nearly daily, so a change that might have a penalty today may not tomorrow.
Whenever possible, try to change your flights or request a refund online, or via a Twitter DM. Systems are overloaded, so hold times are outrageous, though you may get through more quickly by calling international numbers, or outside of peak hours.
- See this post for tips on how to cancel flights during the coronavirus pandemic
- If you don’t want to deal with canceling a flight and the associated hassle yourself, PointsPros is available to help
- If you are due a refund from a previously canceled flight (or hope you might be), our friends at Cranky Concierge have a new refund hunter service
Here is the current list of airline cancellation policies as of April 17, 2021:
|Airline||General Policy||Further Details|
|My flight has been cancelled:
1. Apply for a voucher by filling in your details on the voucher request form. We'll send you a voucher for the full value of your flight - fare, taxes & charges, and ancillary purchases. Terms and conditions apply. See more details and FAQs on the voucher request page.
2. Change either the date or destination of your journey online and we will waive the change fees that would normally be associated with doing so. Please note that if you change your travel plans to flights that are more expensive than your original booking, the difference in price will still be charged. To change your booking, simply go to the Manage Trip section on aerlingus.com and make the change prior to your original flight scheduled departure time.
3. Contact our call centre to discuss alternative flights at 1890 800 270 or 01 761 7835 (IRL), 0333 006 6920 (UK), or 1-(800)-585-0672 (North America).
4. Apply for a full refund using the form online.
I want to change my flight:
You can change the date of your trip using the Manage Trip section. We've waived our itinerary change fees on any changes made before 31 December 2021, regardless of your fare type, but please note that a fare difference may apply. Name change and other fees may also still be applicable.
|Aer Lingus COVID-19 Policy|
|Expansive, see site for specifics||Aeromexico COVID-19 Policy|
|Update June 17, 2020 - Aeroplan flight rewards booked through May 31, 2021 can be changed or cancelled free of charge. If you'd like to cancel any flight reward, the fastest way to do so is right here at aircanada.com.
You can make a change for all new or existing bookings made through May 31, 2021 for original travel between March 1, 2020 and May 31, 2022. You may also have the option to convert your ticket to an Air Canada Travel Voucher or to Aeroplan points with an additional 65% bonus.
|Air Canada COVID-19 Policy for existing bookings|
Air Canada COVID-19 Policy for future bookings
PHONE: 1-888-247-2262 (Air Canada), 1-800-361-5373 (Aeroplan)
|See site for specifics||Air France/KLM COVID-19 Policy|
PHONE: 1-800-237-2747 (Air France), 1-800-375-8723 (Flying Blue)
|Tickets purchased between February 27, 2020 through April 30, 2021 with original travel dates of February 27, 2020 to March 31, 2022:
If you purchase a Saver fare between February 27, 2020 and April 30, 2021, you may:
-Cancel your trip without a fee and deposit the funds into My Account wallet or receive a credit certificate for future travel.
If you purchase a nonrefundable First Class, main, or award ticket between February 27, 2020 and April 30, 2021, you may:
-Change your trip without a fee. A fare difference may apply to your new itinerary.
-Cancel your trip without a fee and deposit the funds into My Account wallet or receive a credit certificate for future travel.
|Alaska Airlines COVID-19 Policy|
|See site for specifics||Alitalia COVID-19 Policy|
|See site for specifics||American Airlines COVID-19 Policy|
|ANA will temporarily suspend select international flights until the end of June 2021, see site for specifics.
Customers with applicable tickets may request a refund, cancellation fees will not apply.
Eligible Tickets: Tickets meeting the following conditions (both the date of issuance and boarding date) whose number starts with 205. For tickets issued by travel agencies or other airlines, please contact the travel agency or airline from which you purchased the ticket.
Tickets issued by January 9, 2021 with a boarding date of February 26 to June 30, 2021.
Customers may also request a date change as long as travel is completed on/before October 30, 2021 and their tickets were issued by February 9, 2021 with a boarding date of February 26 2020 to June 30, 2021.
|ANA COVID-19 Policy|
ANA Suspensions List
|See site for specifics||Avianca COVID-19 Policy|
|Has your flight been cancelled?
Rebook onto another flight: Go to Manage My Booking to rebook onto another flight.
Apply for a voucher: If your flight has been cancelled you can claim a voucher to the value of your booking. Your voucher will be valid for travel until 30 April 2023 and can be used as payment, or part payment, for a future booking. Your new trip booked with your voucher must be fully completed by 30 April 2023 (departure and return). You will receive your voucher by email within seven days of your application.
Claim Avios: Executive Club Members whose flights have been cancelled can now choose Avios instead of a voucher or refund. Taking Avios as an alternative to the cash element paid for your ticket means you’ll receive a 100% bonus compared to Avios purchased at the standard rate.
If you do not wish to rebook, claim your voucher or claim Avios (if you an Executive Club Member), you can contact us on 0800 727 800 from the UK, or +44 (0)203 250 0145 from outside the UK, to discuss your refund options. Please contact us on 877-767-7970 if you are calling from the USA or view worldwide contact centre details on the website.
Need to cancel your booking?
You can claim a voucher to the value of your booking, valid for travel until 30 April 2023, if:
1. You booked prior to 3 March 2020 for travel due to have started by 28 February 2021
2. You booked from 3 March 2020 onwards for travel due to be completed by 30 April 2022
Vouchers can be used as payment, or part payment, for a future booking. Your new trip booked with your voucher must be fully completed by 30 April 2023 (departure and return). You will receive your voucher by email within seven days of your application. IMPORTANT: Please do not amend your booking in Manage My Booking yourself - we will do this on your behalf.
Want to change your booking?
For bookings made from 3 March 2020 onwards for journeys that are due to have been completed by 30 April 2022, and for bookings made prior to 3 March 2020 for journeys due to have started by 28 February 2021, go to Manage My Booking to change your dates. We’ve waived our change booking fee so you will not be charged, although you will need to pay any difference in fare.
If you want to change the destination and the dates of your booking:
For bookings made prior to 3 March 2020 for journeys due to have started by 28 February 2021 or for bookings made from 3 March 2020 onwards, for travel completed by 30 April 2022, please complete the online voucher form to change both your destination and dates. We will cancel your booking on your behalf and email you a voucher to the value of your booking, valid until 30 April 2023.
Vouchers can be used as payment, or part payment, for a future booking. Your new trip booked using a voucher must be fully completed by 30 April 2023 (departure and return). You will receive your voucher by email within seven days of your application.
IMPORTANT: Please do not amend or cancel your booking in Manage My Booking - we will do this on your behalf.
Are you eligible for a refund?
If your flight was cancelled:
You have a number of options available to you:
You can rebook your flight to an alternative date via Manage My Booking.
You can claim a travel voucher to be redeemed against future travel for flights taken up until 30 April 2022. Executive Club Members can also redeem their flight for Avios.
If you’d like to rebook the destination of your flight, please call us on 0800 727 800 from the UK, or +44 (0)203 250 0145 from outside the UK.
If you’d like to claim a full refund, please either complete the online refund form or call us on 0800 727 800 from the UK, or +44 (0)203 250 0145 from outside the UK, where we can talk you through your options.
|British Airways COVID-19 Policy|
PHONE: 1-800-247-9297 (British Airways), 1-800-452-1201 (Executive Club)
|Cathay Pacific is offering refunds for all tickets booked on/before 23 March 2020 for travel between 1 June 2020 and 31 March 2021.
If you prefer to rebook your ticket that was booked on/before 23 March 2020 with original travel dates of 1 June 2020 to 31 March 2021, you can rebook or reroute your ticket. Travel must be completed by 31 March 2022.
Asia Miles is waiving cancellation and refund fees for all tickets issued on/before 23 March (original ticket issue date) for travel on our partner airlines with a travel date on or before 31 March 2021.
|Cathay Pacific COVID-19 Policy for existing bookings|
AsiaMiles COVID-19 Policy
PHONE: 1-800-233-2742 (Cathay Pacific), 1-866-892-2598 (Asia Miles)
|Passenger options for existing and newly booked tickets up to May 31st 2021 for flights up to October 30th 2021:
-Unlimited number of rebookings without rebooking fee.. Changes are possible for new dates within validity of the ticket. If the original booking class is not available on the new flight, the fare difference will be charged. Date change must be completed before the beginning of the originally booked journey. Origin and destination cannot be changed.
-Voucher refund for the total ticket value (including service fee). Voucher needs to be issued before the flight in the original ticket. Voucher can be transferred to another passenger. Name change is charged 40 EUR (international flights)/100 HRK (domestic flights). Voucher request can be found here:
Full or partial refund of the ticket in case of cancelled flights. Due to the current situation caused by the Covid-19 pandemic, the processing of the request takes longer than usual. We kindly ask for your patience.
|Croatia Airlines COVID-19 Policy|
PHONE: +385-1-66-76-555 (No US number) or email at [email protected]
|Yes, you can. We understand that your plans may change, to continue simplifying travel, we have eliminated change and cancel fees for tickets originating in North America (excluding Basic Economy tickets purchased after April 30, 2021, which are non-refundable and non-changeable).
By eliminating change fees, you have the flexibility to change the date, time or location of your trip without a fee. Sometimes, your new flight may cost more than your original flight. In this case you would need to pay the difference in price.
We know that there may be times where you need to cancel your trip and rebook at a later date. Please bear in mind that tickets not changed or canceled prior to departure will have no remaining value. The good news is that you will not be charged a fee for canceling your ticket and your ticket will become an eCredit that you can use at any time before your ticket expires* (typically one year from the date of purchase). Already have an eCredit and ready to book? Visit delta.com/redeem to book your future travel.
*For additional flexibility, all tickets expiring in 2021 and all new tickets purchased in 2021 will expire on December 31, 2022.
|Delta Air Lines COVID-19 Policy|
|Flexibility in changing and canceling tickets:
1. Flexibility to make changes without change fees for all types of tickets: Passengers who hold a flight ticket or purchase a flight ticket until June 30, 2021, can change or freeze (i.e. make the change in the future) the ticket free of charge (paying price differences only) for departures until April 30, 2022. To change or to freeze a ticket, you can contact the service center via chat on WhatsApp.
In exchange for the ticket for canceled flights or future flights (subject to the regulations), we offer 2 possible alternatives:
1. You can enjoy a flexible credit with EL AL for any destination, for any flight, until the credit is fully utilized. The credit can be transferred to and/or used for any other passenger of your choice and will be valid for flights or accompanying flight products purchased until 30.6.22 for departures until 31.5.23 (vouchers issued before March 10, 2021, are valid according to the date stated on them). The credit voucher will be used as a type of credit card when purchasing through the website, customer service center or travel agents. You are able to combine several means of payment in one purchase - a voucher, a credit card and points. In addition, if you have not used the credit, you can re-convert its original value into a refund starting 21 days before the voucher expires.
2. You will receive a full refund for the ticket and related accompanying products you purchased but not enjoy a monetary bonus. If there are points associated with the ticket they will be transferred to the frequent flyer account. The company started gradually to handle refunds for canceled flight tickets. We are doing our best to process the refund requests. Finalizing your request is done according to the law.
|El Al COVID-19 Policy|
|How to keep your ticket for the future:
For tickets issued on or before September 30, 2020, with a travel date on/before December 31, 2021: You can keep the ticket you’ve already booked and use it later. We’ve extended its validity for 36 months from the date of your original booking. Your ticket will be accepted for any flight to the same destination or within the same region* in any booking class with no extra fees during this period.
For tickets issued on or after October 1, 2020 with a travel date on/before December 31, 2021: You can keep the ticket you’ve already booked and use it later. We’ve extended its validity for 36 months from the date of your original booking. Your ticket will be accepted for any flight to the same destination or within the same region* in the same booking class with no extra fees during this period.
Can I change my destination?
If you booked your ticket on or after April 1, 2021: You can change it for another destination in the same region and in the same travel class for no extra charge. If the itinerary on your original ticket did not include Dubai, then you are only able to change your flight for a similar itinerary that does not include Dubai.
For tickets issued on or before 30 September 2020, with a travel date on/before 31 December 2021: The fare you paid will be accepted for any flight to the same destination or within the same region in any booking class. For example, if your original booking was for London, you can rebook it for Amsterdam for no extra charge. If the itinerary on your original ticket did not include Dubai, then you are only able to change your flight for a similar route itinerary that does not include Dubai.
For ticket issued on or after 1 October 2020, with a travel date on/before 31 December 2021: The fare you paid will be accepted for any flight to the same destination or within the same region in the same booking class. For example, if your original booking was for London in Economy Class, you can rebook it for Amsterdam in Economy Class in the same booking class for no extra charge. If the itinerary on your original ticket did not include Dubai, then you are only able to change your flight for a similar itinerary that does not include Dubai.
|Emirates COVID-19 Policy|
|1. Rebook your trip and travel to any destination on our network. It’s free to change your trip, and there’s no fare difference if you rebook in the same fare class and travel within the same zone. You must book before 30 September 2021.
2. Cancel your flight and use the value towards your next break. We’ll reward you with up to US $400 and up to 5,000 Etihad Guest Miles. We’ll add your credit to a Travel Bank account to pay for flights or extras at any time within two years.
3. If your flight has been cancelled, you can simply keep your ticket open until you’re ready to travel again. You don’t need to call us or do anything until you’re ready to rebook. We’ll keep your ticket open until 30 September 2021, and if you haven’t used your open ticket within 12 months of your first cancelled flight, you will be entitled to a refund. To request a refund, please call us.
You are entitled to a refund if:
1. Any Etihad Airways flight on your ticket has been cancelled and you purchased your ticket directly with Etihad Airways or a travel agency in Australia, Canada or the USA, or your ticket originates in the European Union (including Switzerland and the UK).
2. Your ticket has an original travel date on or after 1 October 2020 and a flight on your booking has been cancelled.
3. You have received a positive COVID-19 PCR test result (you must present your test result in line with country regulations). You can request a refund between 96 and 24 hours before your flight departure time.
4. Travel is restricted by government regulations and you are unable to travel. You can request a refund a maximum of 14 days before your flight departure
|Etihad COVID-19 Policy|
|Policy varies by route, please check the website.
For award tickets, please contact EVA/UNI AIR reservation and ticketing office for rebooking or refund. The service fee can be exempted for ONE transaction. Expired miles are exempt from collection provided the revised itinerary meets the same criteria as the previous ticket.
|EVA COVID-19 Policy|
|Fiji Airways will be suspending all flights until the end of March 2021.
If you purchased a ticket on a Fiji Airways flight which was scheduled to depart on or after 19 March 2020 and your flight was cancelled, you will not lose your ticket. We are holding the value of your ticket in credit for you, which you may use to book a ticket for travel on a future date. If you already have a future travel date (after 31 March 2021) in mind, you may call our Reservations Centre on 1 800 227 4446 to re-book your flight(s). If you would like to wait until after the COVID-19 crisis has subsided and we have resumed regular operations, you may wait and call our Reservations Centre at that point in time to rebook your flight(s).
|Fiji Airways COVID-19 Policy|
|See site for specifics||Frontier COVID-19 Policy|
|Tickets (including award flights) purchased between Jan. 1 and April 30, 2021 : No change fees for any changes made before the ticket expires. Any ticket purchased on or after Jan. 1, 2021 is valid for up to one year from the original date of purchase. Please note that a fare difference may apply for each change that is made.
Tickets (including award flights) purchased between March 1 and Dec. 31, 2020: No change fees for any changes made before the ticket expires. Tickets under this waiver are valid for up to two years from the original date of purchase. Please note that a fare difference may apply for each change that is made.
Tickets (including award flights) purchased before March 1, 2020 with travel dates between March 1, 2020 and Feb. 28, 2021: No change fees for rebooked travel that begins on or before May 31, 2022. Please note that a fare difference may apply for each change that is made.
|Hawaiian Airlines COVID-19 Policy|
|Customers affected by any of the following circumstances less than 15 days before departure can change the date of their flight free of charge or get a refund in the form of a voucher to swap for tickets and services in the Booking Management section of our website:
1. New entry restrictions have been established at your destination
2. You are affected by the sudden introduction of compulsory lockdown or quarantine measures at your destination that cannot be avoided by testing negative for COVID-19 just before travelling
3. You are suddenly subject to lockdown or quarantine measures in your place of origin (lockdown imposed for your region, province, town or hospital zone; a household member tests positive for COVID-19, etc.)
4. You yourselves test positive for COVID-19
All you need to do is request it on our website [in Manage Your Booking] before check-in closes for the flight you are not going to be able to take. Alternatively, you can contact Customer Services to explain the reason why you can't travel.
Changes are also permitted with the following exceptions: not valid for flights from 4 to 9 December2020, from 19 December 2020 to 10 January 2021; and from 24 March to 10 April 2021. To make these changes, please contact your travel agency or submit your request through Booking Management.
The above change and voucher refund options do not affect any other refund alternatives that apply to situations where you are unable to travel due to force majeure. In these cases, all requests must be submitted through our usual customer service channels.
|Iberia Airlines COVID-19 Policy|
If you have an existing booking made with Icelandair, you have the option to cancel your booking and receive a Travel Credit Voucher, valid for 3 years. They will be valid for booking 3 years from the date of issue, and for travel 1 year from booking.
Change Booking: If you have an existing booking made with Icelandair, you have the option to change your booking without a change fee. Fare difference may apply. Your original ticket is valid for 12 months from the purchase date. You must complete travel within that time period.
|Icelandair COVID-19 Policy|
|We're waiving change/cancel fees for customers with existing bookings made through May 31, 2021. If you choose to rebook, you can do so on any flight through the end of our schedule. Fare difference may apply.
For voluntary cancellations, funds will be issued as a JetBlue Travel Bank Credit. JetBlue Vacations bookings will be issued as JetBlue Vacations Credit. Travel credits can be used for future travel to any JetBlue destination and for any traveler.
Award tickets made through February 28, 2021 are not being charged redeposit fees.
|JetBlue COVID-19 Policy|
|Operations suspended until May 31, 2021|
Any passenger with a valid booking for a flight date before May 31, 2021 can:
-Reschedule the flight, free of charge, to a later date
-Get a voucher of the value of the flight, plus 15%, for future use (valid for 18 months on any routes)
Any passenger with a valid booking for a flight date between June 1 and June 30, 2021 can reschedule the flight, free of charge, to a later date.
|La Compagnie COVID-19 Policy|
|LOT Polish Airlines will be restarting service on select flights|
Policy varies by route, please check the website.
|LOT Polish COVID-19 Policy|
|I would like to change or postpone my trip:
If one or more flights of your trip are cancelled, you have the following options:
1. If possible, we will rebook you once free of charge to an alternative flight to the same destination and in the same travel class. The rebooking must be made within the period of ticket validity (usually one year from the original departure date). To do so, please contact our Service Center or your travel agency as soon as possible.
2. If your ticket was issued before or on 31 August 2020, you can in addition exchange your ticket once to a new travel, including changes to your travel class, departure or destination airport*. New travel must start latest by 31 December 2021. The ticket will be recalculated and additional payment may be required if the new fare is higher. To do so, please contact our Service Center or your travel agency by May 31, 2021 and have your ticket number ready.
If your flight is not cancelled but you would like to change your travel plans, you have the following options:
1. Your ticket was issued after August 31, 2020:
(a) Your flexible fare conditions apply: You can change your travel date without a change fee as described in your fare conditions. An additional payment may be required if the fare for the new flight is higher. The change must be made before the original planned travel date. Please go to My Bookings to change your travel online or contact your travel agency.
(b) A change of travel class, departure or destination airport is possible*. Additional payment may be required if the fare for the new flight is higher. The rebooking must be made before the original planned travel date. Please contact our Service Center or your travel agency for making this change.
2. Your ticket was issued before or on August 31, 2020:
(a) You may generally change your travel date once without a change fee. An additional payment may be required if the fare for the new flight is higher. The rebooking must be made prior to the original scheduled travel date. Please go to My Bookings to change your travel online or contact your travel agency.
(b) If you would like to postpone your travel, you do not have to commit to a future travel date yet. Your ticket will keep its value and you can use it for a new trip with travel starting latest by 31 December 2021. Please contact our Service Center or your travel agency by 31 May 2021 and have your ticket number ready.
(c) A change of travel class, departure or destination airport is possible once without a change fee*. An additional payment may be required if the fare for the new flight is higher. To do so, please contact our Service Center or your travel agency by 31 May 2021 and have your ticket number ready.
I would like to cancel my trip and apply for a ticket refund:
If you hold a ticket for a flight cancelled by Lufthansa and have not yet submitted it for refund, you can submit it online or to your travel agency.
If your itinerary contains no cancelled flights: Refunds are possible according to your fare conditions. The restrictions regarding refundability of the purchased fare apply. Depending on fare conditions and used flights, the refund value of fare, taxes and fees will be calculated and refunded to the original means of payment.
|Lufthansa Group COVID-19 Policy|
PHONE: 1-800-645-3880, 1-800-581-6400 (Miles & More)
|Due to the continued impact of the COVID-19 pandemic, Malaysia Airlines is extending its open ticket flexibility on all types of tickets issued on or before 30th June 2020 for travels between 1st January 2020 and 27th March 2021. Rebooking must be made by 30th June 2021 for travel to be completed by 31st December 2021.
With the open ticket flexibility, passengers are entitled to unlimited date change and the flexibility to change their destination. However, a fare difference may apply if your new travel date's fare is higher than the original ticket fare purchased. Fares will be reassessed at the time of your rebooking.
In addition to the above, passengers who have experienced flight cancellations between 1st January 2020 and 30th October 2021 are eligible for one free change with no fare difference (subject to conditions) and change/ service fees waived. The ticket will be valid for rebooking by 30th June 2021 and for travel on or before 31st December 2021.
|Malaysia Airlines COVID-19 Policy|
PHONE: +60-3-7843-3000 (No US number) or via the Contact Us page on their website
|Porter Airlines will be suspending flights and will resume service on June 21, 2021
Due to COVID-19, we are extending our temporary suspension of all flights until June 21. Passengers with flights booked from May 19 to June 20, will be contacted within five days and advised of their travel options. We’ve extended our flexible travel policy for bookings and Porter Escapes packages made through June 21, to give you peace of mind.
|Porter Airlines COVID-19 Policy|
|Bookings on or before 28 February 2021:
If you're due to travel on a Qantas flight and wish to change your plans, you can cancel your booking and retain the full value as a Flight Credit. Request your Flight Credit before your scheduled date of departure. Then book and travel by 31 December 2023. When you’re ready to rebook, you’ll need to cover any fare increase in your new booking, if applicable. Plus, your Flight Credit can be used for multiple future bookings. Just book your Qantas flights and ensure all travel is completed before 31 December 2023. If you don’t use the full value of your Flight Credit in one transaction, we’ll issue you a new Flight Credit with the same expiry date.
Bookings from 1 March 2021:
If your plans have changed or you no longer wish to travel, visit Manage Booking to change your travel dates, or cancel your flight and request a Flight Credit to use the value towards a future flight of equal or higher value than your original booking. Your Flight Credit is valid for booking and travel within 12 months from your original booking date. Our standard fare rules apply, so you may be charged a change or cancellation fee. Visit Fly Flexible to see if you're eligible for unlimited fee-free date changes. You’ll also need to cover any fare increase in your new booking, if applicable. To check your fare conditions for change and cancellation information, enter your last name and booking reference at Manage booking, then move down to the flight section.
Flexible Classic Flight Rewards:
Changes on or before 28 February 2022:
If you’re due to travel on a Classic Flight Reward booking (using Qantas Points) that was made before 31 July 2021 and wish to change your date of travel, you can do so by 28 February 2022 and we’ll waive the change fee. If you’re due to travel on a Classic Flight Reward booking (using Qantas Points) and wish to cancel your trip, you can do so by 28 February 2022 and we’ll waive the cancellation fee on bookings made up to 31 July 2021. The total Qantas Points used and any taxes, fees and carrier charges paid will be refunded. The points fee waiver applies to itineraries that consist only of Classic Flight Rewards. If you combine a Classic Flight Reward with a non-Classic Flight Reward fare, this fee waiver won’t apply.
Changes after 28 February 2022:
If you're due to travel on a Classic Flight Reward booking (using Qantas Points) you may also change your plans, or cancel your booking. Our standard fare rules apply, so you may be charged a change or cancellation fee. If you cancel your booking, the total Qantas Points used and any taxes, fees and carrier charges paid will be refunded, less any cancellation fees. If your flight has been changed or cancelled by us, you won’t incur any fees.
|Qantas Airlines COVID-19 Policy|
|IF YOU HAVE A TICKET ISSUED ON OR BEFORE DECEMBER 31, 2020:
Keep your ticket and use it when you are ready with our extended ticket validity, now valid for 2 years from the date of ticket issuance for greater flexibility. Call any of our offices or contact centres to extend your ticket validity.
You can change your travel date or destination free of charge, as often as you need, for travel until 31 December 2021. If you are a Qatar Airways Privilege Club, you may change the original destination within the same country or same region. Regions are defined as Africa, America, Australasia, Europe, Far East, GCC (inclusive of Levant, Iran, Iraq), Indian Subcontinent. If you are not a Qatar Airways Privilege Club member, you may change the original destination within the same country or a 500 (five hundred) mile radius from the original destination within the same region. Call any of our offices or contact centres to rebook.
Swap your ticket for Qmiles and redeem them towards reward flights, extra baggage or cabin upgrades when the time is right. For every 1 USD, you will earn 80 Qmiles that are valid for at least 3 years, so you can have the flexibility to choose how, when and for whom to redeem them. Not a member? Simply join before you submit your request.
You can exchange your ticket for a future travel voucher with 10% additional value. Vouchers are now valid for two years from the date of voucher issuance.
Rest assured, we will refund your ticket to the original form of payment if your flight gets cancelled.
IF YOU HAVE A TICKET ISSUED ON OR BEFORE APRIL 30, 2021: You can change your travel date and destination within the same booking class, as often as you need with no fees. (Fare difference will apply). All travel must be completed by 31 December 2021. Must rebook into the same booking class (RBD) as the original ticket.
You also have the option to refund the unutilised value of your ticket to the original form of payment with no penalties or refund fees.
|Qatar Airlines COVID-19 Policy|
|See site for specifics.||Singapore Airlines COVID-19 Policy|
PHONE: 1-800-742-3333 (Singapore Air), 1-312-843-5333 (KrisFlyer)
|South African Airways will suspend all regional and domestic flights until June 30, 2021 and all international flights until October 30, 2021.
See travel waiver link
|South African Airways COVID-19 Policy|
|If you decide not to travel, as long as you cancel your flight at least 10 minutes before its scheduled departure, the funds used to pay for a nonrefundable ticket (Wanna Get Away® fares) are normally valid for one year from the date of purchase.
Southwest introduced a new policy on cancelled flights starting September 8, 2020. Please visit the link that is listed in the next box.
|Southwest Airlines COVID-19 Policy|
|See site for specifics.||Spirit COVID-19 Policy|
|TAP is currently violating EC261 by electing not to provide refunds to passengers when TAP cancels a flight. We recommend filing a credit card chargeback and a DOT complaint in these situations.
For tickets issued between January 20 and May 31 of 2021, with an original travel date until December 31 of 2021 also have access to more flexibility and can take advantage of a free change.
If your flight is canceled, you can choose to reschedule it or request a refund to the original form of payment or by voucher. As of September 1, if you opt for a voucher refund, you will get an additional 10% of the initial amount.
If you want the refund to be made in the same way the ticket was paid or via bank transfer, the request must be made through our Contact Center.
For miles tickets purchased under the TAP Miles&Go Program, you may also change your reservation without paying the associated change fee. If refund is requested, all the miles will be refunded to the Client’s account and all the amounts paid in cash will be refunded by voucher, without charging the cancellation fee.
|TAP Air Portugal COVID-19 Policy|
|Policy varies by route, please check the website.||Thai Airways COVID-19 Policy|
|For tickets made between 21 March 2020 - 31 December 2021 (inclusive), passengers can make unlimited changes until 31 March 2022 (inclusive). In order to change the ticket to an Open Ticket, the reservation must be cancelled before the date of flight. In order to change the ticket to an Open Ticket, cancellations must be performed via the Turkish Airlines call center, sales offices, or the agencies from which the ticket was purchased. Fare differences incurred by taxes, exchange rates or fare class differences will be applied. Does not apply for flights arriving to / departing from China. Ticket change for not flown tickets can be made for a different destination, provided that the fare difference is paid. For partially flown tickets, the ticket change for a different destination can be made only within the region groups specified by the International Air Transport Association (IATA). Fare differences incurred will be applied but there shall be no penalties charged. Change requests can be performed through the Turkish Airlines sales offices, call center, online channels (for international flight tickets only) and the agencies from which the ticket was purchased.||Turkish Airlines COVID-19 Policy for existing bookings|
Turkish Airlines COVID-19 Policy for future bookings
|Customers with Basic Economy fare tickets issued between March 3, 2020 and April 30, 2021 or standard fare tickets issued between March 3, 2020 and May 31, 2021 will be permitted to change without paying a change fee. If the new flight is priced higher, the customer may change for no change fee but must pay the fare difference. If the new flight is priced lower, the customer may change without paying a change fee, and standard fare tickets may be given residual value in the form of a future flight credit. Any changes or cancellation must occur prior to ticketed travel date.
OMAAT Note: Expect this to change again
Award tickets for travel through March 31, 2021 are not being charged redeposit fees if cancelled more than 30 days before departure
|United Airlines COVID-19 Policy|
|Policy varies by route, please check the website.||Vietnam Airlines COVID-19 Policy|
|When you book any flight or holiday to travel before 30th April 2022, you’re free to change your dates as often as you like. You can even choose a different destination or make one name change (if you’d like someone else to benefit from your ticket). You’ll just need to make sure you travel by 30th April 2023, and make any changes before your original departure date.
If you booked before March 3, 2021 and would like to make a change, check the policy on the website.
|Virgin Atlantic COVID-19 Policy|
|Effective November 2, 2020, guests whose flights were cancelled by the airline at the start of the pandemic will receive a refund back to their original payment methods. WestJet will contact guests whose flights were cancelled first.
FLIGHTS BOOKED BETWEEN MARCH 3, 2020 AND APRIL 30, 2021:
All flights booked between March 3, 2020 and April 30, 2021 will be allowed a $0 one-time fee waiver for changes or cancellations. Change or cancellation must be requested more than 24 hours from departure. Value of cancelled flights will be returned as a Travel Bank credit, valid for 24 months from the date your flight was cancelled. If you change your flight, the difference in fare applies. If the new fare is less, the difference will be returned as a Travel Bank credit. For changes or cancellations within 24 hours of travel, standard change and cancel fee rules apply.
|WestJet COVID-19 Policy|
Airline responses to Coronavirus
As the outbreak spreads, airlines have seen both organic drops in demand and government-imposed restrictions on the routes they can operate. Here are a handful of updates, but you can find all the most recent news on this page:
- American Airlines has cut 75% of international routes and accelerated retirement of old airframes
- Austrian Airlines has suspended operations
- Delta Air Lines has grounded planes, and reduced capacity by 40%
- La Compagnie has suspended operations
- Norwegian has grounded planes and laid off employees
- SAS Scandinavian Airlines has suspended operations
- United Airlines has shared they are in a dire situation
Hotel Cancellation Policies
In general hotel bookings are more flexible than airline tickets, so unless you’ve booked a pre-paid reservation, you can typically cancel as little as 24 hours before arrival. The specifics will depend on the exact rate you booked, but there are also some blanket waivers due to coronavirus:
Here is the current list of hotel cancellation policies as of April 17, 2021:
|Hotel Brand||Waiver Policy||Further Details|
|For hotels worldwide (except in Brazil):
Guest who planned to stay in one of our hotels prior to and inclusive of 30th June 2021 may modify their reservation for a later date without any modification fees subject to availability and applicable rates and conditions) or request a credit voucher for the full amount of the original booking value for use at a future date, (all at once or over several occasions), at the same hotel within 18 months of the voucher issue date. If the booked hotel is closed at the date of your stay, or if the hotel is not allowed to accommodate the guest based on official orders, you can cancel your reservation free of charge and receive a full refund.
For hotels in Brazil:
Guest who planned to stay in one of our hotels prior to and inclusive of 31st December 2021 may modify their reservation for a later date without any modification fees subject to availability and applicable rates and conditions) or request a credit voucher for the full amount of the original booking value for use at a future date, (all at once or over several occasions), at the same hotel within 18 months of the voucher issue date. If the booked hotel is closed at the date of your stay, or if the hotel is not allowed to accommodate the guest based on official orders, you can cancel your reservation free of charge and receive a full refund.
|Accor COVID-19 Policy|
PHONE (844) 382 2267
|Please see site for specifics.||Airbnb COVID-19 Policy|
PHONE (855) 424 7262
|None at this time.||Best Western COVID-19 Policy|
PHONE (800) 780-7234
|Guests with existing reservations made prior to July 10, 2020:
If you booked a future stay with Choice Hotels before July 10, the policies that were in place at the time of booking will continue to apply to your reservation.
Guests with new reservations made on or after July 10, 2020 for arrival dates on or after October 1, 2020:
If you book direct with Choice Hotels on or after July 10 for an arrival date on or after October 1, the hotel’s individual cancellation policy that’s in place at the time of booking will apply.
|Choice Hotels COVID-19 Policy|
PHONE (888) 770 6800
|For guests with existing individual reservations for any future arrival date, including pre-paid reservations, full changes or cancellations are permitted at no charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2021*. Some exclusions may apply during holiday periods, and to certain promotional rates. Please note that changes to an existing reservation will be subject to availability and any rate differences.
For guests making new individual reservations for any future arrival date, including pre-paid reservations with pre-paid deposits, between today and June 30, 2021, changes or cancellations are permitted at no charge up to 24 hours before your scheduled arrival date.* Some exclusions may apply during holiday periods, and to certain promotional rates. Please note that changes to an existing reservation will be subject to availability and any rate differences.
|Four Seasons COVID-19 Policy|
PHONE (800) 819 5053
|All our hotels offer fully flexible booking options with free changes and cancellations. Most hotels even give you flexibility to change or cancel up to 24 hours before your arrival day*. For help, please contact the Hilton Guest Assistance team.
*Some exclusions to the 24-hour window may apply. Please refer to the property’s Rate Details for applicable terms or exceptions, if any, when booking or changing reservations.
|Hilton COVID-19 Policy|
PHONE (888) 446 6677
|None at this time.||Hotels.com COVID-19 Policy|
PHONE (800) 807 6641
|Existing reservations booked prior to July 1, 2020:
With some very limited exceptions, existing reservations booked before July 1, 2020 can be cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. Reservations made after April 1, 2020 at select Destination properties or under the Special Event Rates and after June 3, 2020 at Hyatt Residence Club properties are excluded from this policy and subject to the cancellation policy disclosed at the time of reservation.
Please note: These policies apply to reservations made through Hyatt directly. Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance. These policies do not apply to convention and group business due to the contractual nature of these reservations. Guests with reservations at a Hyatt Residence Club property who did not book through Hyatt channels should contact Hyatt Residence Club.
New reservations booked July 1, 2020 or beyond:
With some very limited exceptions, reservations booked on July 1, 2020 or beyond – for arrival dates through July 31, 2021 – can be cancelled at no charge up to 24 hours before your scheduled arrival.
Any reservations booked on July 1, 2020 or beyond that disclose a different cancellation or refund policy at the time of booking are excluded from this policy and subject to the cancellation or refund policy disclosed at the time of booking. Please visit the Change and Cancellation Fee Waiver Exceptions for a list of excluded Destination, Hyatt Residence Club, and Miraval properties.
Hotels may adjust this cancellation policy during some high-demand periods (e.g., holidays or special events). When making reservations, guests are always encouraged to review the rate rules, which show the current cancellation and deposit policies for all properties and rates, to ensure they understand the cancellation and/or deposit rules for each reservation.
Reservations can be changed or cancelled on hyatt.com or via the World of Hyatt app (subject to the exceptions noted here and during the booking process). Please note that changes to existing reservations will be subject to availability and any rate differences.
|Hyatt COVID-19 Policy|
PHONE (888) 344 9288
|All bookings made directly with IHG (through IHG’s websites, mobile app, call centers or with the hotel directly), including non-refundable/pre-paid rates, can be changed without charge prior to the hotel’s cancellation deadline – although changing the date on any reservations may result in different pricing. Please see the booking information on your booking confirmation for details on the time period for any changes to bookings.||IHG COVID-19 Policy|
PHONE (877) 424 2449
|In general, for guests with existing reservations made before July 6, 2020, for any future arrival date, the policies that were in place at the time of reservation, or as previously communicated, will continue to be honored.
For guests with reservations made on or after July 6, 2020, for arrival dates through May 31, 2021, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before the scheduled arrival date. Reservations with pre-paid rates and other limited exclusions* will be subject to the rate offer rules communicated at the time of reservation. Please note that changes to the reservation will be subject to availability and any rate differences.
|Marriott COVID-19 Policy|
PHONE (800) 535 4028
|None at this time.||MGM Resorts COVID-19 Policy|
PHONE (866) 761 7111
|For stays until December 31, 2021 in any RHG hotel in Europe, Middle East, Africa, India and Asia Pacific, the below cancellation policies apply:
Our most flexible options allow free cancellation or modification of your reservation up to 24 hours before arrival (any modifications are subject to availability and/or any rate difference). For other rates and/or promotional offers, please consult their terms and conditions.
For stays until December 31, 2021 in any RHG hotel in the United States, Canada, Caribbean and Latin America, the below cancellation policies will apply:
Individual reservations: For new reservations made on or after January 1, 2021, the individual hotel cancellation policies in place at the time of booking will apply (please contact the hotel/s directly).
Leisure Groups, Business Groups and Meeting & Events: For new reservations made on or after January 1, 2021, the individual hotel cancellation policies in place at the time of booking will apply (please contact the hotel/s directly).
|Radisson Hotels COVID-19 Policy|
PHONE (800) 333 3333
|To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through April 30, 2021. If Guests need further assistance, they can reach us at the Disney Reservation Center through our online chat feature or by calling our reservation line.
Please note that cancellation fees imposed by third-party suppliers, including airlines and rental cars, as well as non-refundable products like travel protection plans, are deducted from refundable amounts for Walt Disney Travel Company packages.
If you did not book through Disney directly, please contact your travel professional.
|Walt Disney Resorts COVID-19 Policy|
PHONE (407) 939 4357
|For direct bookings made on or after June 6, 2020, with stays after June 30, 2020, please check the “Additional Rate Details” link on the Rooms & Rates page or “Cancellation & Rate Details” link on the Booking page for applicable terms and/or exclusions. While many rates have flexible cancellation policies, there are some rates which are non-cancellable.
For direct bookings made before June 6, 2020, for stays after June 30, 2020, all of our properties are required to accommodate non-cancellable rate reservation changes if the request is received at least 48 hours prior to arrival and the same number of room nights or more are booked for a future stay.
Guests who are prohibited from traveling to their booked hotel under applicable law will have their cancellation or change penalties waived on direct bookings.
If your reservation was made as part of a group booking—such as a conference, meeting, or event—the cancellation policies outlined above do not apply. If you have a group reservation, please review the terms and conditions for the booking and/or contact the group planner for more information.
|Wyndham COVID-19 Policy|
PHONE (866) 996 7937
Loyalty Program Status Questions and Extensions
Many frequent travelers have expressed concern about their elite status for the 2021 qualification year. With a shortened business travel season due to the coronavirus outbreak, some people have already missed out on a month or two of scheduled travel, and that is likely to expand as the virus spreads.
Not to put too fine a point on it, but there are bigger things to worry about right now, and as the knock on effects of the pandemic hit airlines particularly hard, it is more than possible that many of these companies won’t exist at the end of 2021, or be in a position to offer status extensions of any sort. Those that survive, however, will likely be courting travelers in the coming months or years, though it may take some time for programs to figure out how best to do that. As Ben noted a few weeks ago:
In many cases I can’t help but feel like loyalty program executives have completely forgotten that they can also use their frequent flyer programs to fill seats on planes.
So we’ll add to this list as programs announce what they are doing in terms of status and benefits, but the current situation is as follows:
Airline loyalty programs
- Aer Lingus AerClub has given a status extension of 12 months to those with membership anniversary dates between July 2, 2020 and July 31, 2021
- Air Canada Aeroplan Altitude status will be extended through December 31, 2021; if you achieve Altitude status this year you will be able to gift that status to a friend or loved one as well
- Air France/KLM Flying Blue has given status extensions of 12 months to those with membership qualification periods ending between March 2020 and February 2021
- Alaska Airlines Mileage Plan has given a one year status extension to all members
- American Airlines AAdvantage status will be extended through January 31, 2022
- British Airways has given a one year status extension to all members
- Cathay Pacific Asia Miles has given a one year status extension to all members
- Delta Air Lines has given a one year status extension to all members
- El Al Matmid has given a status extension until the end of 2022
- Emirates Skywards has given status extensions of 12 months to those with tier status review dates between September 2020 and August 2021
- Finnair Plus has given a six-month status extension to all members
- jetBlue TrueBlue current Mosaic status will be extended through December 31, 2021
- Miles & More status will be extended through February 28, 2022 if you do not renew your status in 2019 or 2020
- Qantas Frequent Flyer is providing a 12-month status extension to eligible members who reside in Australia or New Zealand provided that before the end of their current membership year (must be between March 31 and December 31, 2021), they make at least one new eligible booking for travel before the end of 2021
- Qatar Privilege Club has given a one year status extension to all members
- Singapore Airlines KrisFlyer has given a one year status extension to all members with memberships expiring from March 2020 through to February 2021
- Southwest Rapid Rewards Companion Pass holders who earned Companion Pass benefits through December 31, 2020 will have their benefits extended through December 31, 2021; A-List and A-List Preferred members who earned status through December 31, 2020 will have their status extended through December 31, 2020
- United Airlines MileagePlus has given a one year status extension to all members
- Virgin Atlantic Flying Club has given a status extension of 12 months
Hotel loyalty programs
- Accor Live Limitless status will be extended through December 31, 2021
- Best Western is extending elite status through January 31, 2022
- Hilton has given a one year status extension to all members
- IHG Rewards Club has given a one year status extension to all members
- Marriott Bonvoy has given a one year status extension to all members
- Radisson Rewards status will be extended through February 28, 2022
- World of Hyatt has given a one year status extension to all members
- Wyndham Rewards status will be extended through December 31, 2021
Travel Insurance Policies
Many of the credit cards in the US that offer travel coverage allow you to cancel if you or a family member become ill or are quarantined, but they don’t have clear language on what happens if you are scheduled to visit a place where a quorum of other people are ill.
Similarly, some of the disaster and medical evacuation plans out there won’t transport you if you are the one with an infectious disease.
If you purchased a separate policy for travel booked prior to the widespread outbreak, you are likely to be covered for cancelations and expenses related to the coronavirus.
If you bought travel insurance after the outbreak spread, however, there is an implication that you understood the risk of a “known or forseen event”, and you may not be covered.
So read up on all the fine print, and make sure you understand your options.
The Latest Travel Advisories
Here’s a high-level overview of worldwide travel restrictions (not Residence or Passport specific), just to provide a visual aid:
The U.S. / European travel ban
The ban applies to countries in the Schengen Area, which are Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland.
Effective March 16th, the restriction will apply to foreign nationals departing from the United Kingdom and Ireland as well.
Is it safe to travel to X?
This is a much more difficult question than it was in March, when our answer was unequivocally “No.”. COVID-19 is now a global pandemic, and it is reasonable to assume that all countries potentially have this coronavirus within their borders.
However, at this point the much greater concern is where you are traveling from. With the lack of contact tracing protocol in the United States, most countries with robust public health infrastructure are implementing significant entry restrictions against U.S. residents. On the flip side, the handful of countries still allowing U.S. residents without restriction are often those without the resources or political will to properly respond to a pandemic. Although there are exceptions for essential travel, but we would suggest considering the intent of these policies and the impact on global spread when determining whether or not to travel somewhere.
Given that governments worldwide are recommending (or enforcing) quarantines and social distancing, you should realistically try to stay home and limit interaction with outsiders as much as possible. That’s hard for us to say as people who love aviation, and run two travel-focused companies, but the sooner we get through this, the sooner we can start to recover.
United States To Require COVID Testing
- This will apply to all international travelers two years or older arriving into the US by air, including citizens and foreigners; foreign travel includes travel from anywhere that isn’t a state, territory, or possession of the United States
- Viral testing will be required, and either a nucleic acid amplification test or rapid antigen test is acceptable
- The testing must be done within three calendar days of the journey to the United States departing (if you are connecting, the test needs to be performed within three calendar days of that first flight, as long as you have no layover of more than 24 hours)
- As an alternative, passengers can show written or electronic documentation of recovery from COVID-19 after previous SARS-CoV-2 infection in the form of a positive viral test result and a letter from a licensed health care provider or public health official stating the passenger has been cleared to travel
- Airlines must confirm the negative test results for passengers at the time of check-in
- Exceptions to this rule apply for airline crews; furthermore, if the CDC determines that a foreign country lacks sufficient testing capabilities, further exceptions can be made, but no such list has been published yet
Airline Screening Procedures
We’ve seen airlines significantly improve cleaning procedures and require passengers and employees to wear masks. Beyond that, though, we haven’t seen particularly widespread new airline screening procedures.
Typically airline screening procedures are dictated by requirements either at the origin or destination of a flight. For example, on flights to Canada passengers’ temperatures have to be taken, while other countries may require proof of negative coronavirus tests for entry.
Which airlines are blocking seats or reducing capacity?
At this point, most airlines have stopped blocking seats due to Coronavirus concerns. Airline executives have made the (valid) point that blocking middle seats doesn’t do as much to reduce spread as requiring face coverings and other measures.
However, the practical effect of blocking middle seats is to reduce the number of passengers by 1/3, which does help to reduce exposure by limiting crowding in the airport, at the gate, and in-flight. Exposure to fewer people means fewer chances to spread or catch the virus, so we would recommend choosing a carrier that is underselling flights if at all possible:
Airline face mask policies
If you are outside your home and unable to maintain physical distancing (such as in an airport or on an airplane) face coverings are the best way to help reduce the number of virus particles floating around in the air.
Wearing one is responsible, yes, even if you think you are “healthy” given the long incubation period of this virus, and refusing to do so “on principle” only serves to identify you as the same kind of selfish individual who plays media in crowded spaces without headphones or has shouting conference calls on speakerphone in airline lounges. It’s rude, and frankly unacceptable in the public sphere.
Additionally, refusing to follow flight attendant instructions (including to wear a face covering) can result in being banned from an airline for life. Don’t let that happen to you. There are lots of great options for face coverings these days, including options that don’t hook onto your ears and can be more comfortable to wear for longer periods of time. Besides, covering your nose and mouth in public is a small concession to make to allow travel and society in general to resume.
We’ll do our best to update this page as things change — please let us know in the comments if there is anything we missed!