- Four Continents and 37,000 Miles in Two Weeks: Introduction
- Four Continents and 37,000 Miles in Two Weeks: United First Class Tampa to Washington to Los Angeles, United Red Carpet Club Washington Dulles, Lufthansa Senator Lounge Washington Dulles
- Four Continents and 37,000 Miles in Two Weeks: Holiday Inn Express Los Angeles Airport
- Four Continents and 37,000 Miles in Two Weeks: reLAX Lounge LAX
- Four Continents and 37,000 Miles in Two Weeks: Star Alliance Lounge Los Angeles, Singapore Airlines Business Class Los Angeles to Tokyo to Singapore, ANA Business Class Lounge Tokyo
- Four Continents and 37,000 Miles in Two Weeks: Singapore Airlines Silver Kris Lounge Terminal 3, a Day at Singapore Changi Airport, Singapore Airlines Business Class Singapore to Kuala Lumpur
- Four Continents and 37,000 Miles in Two Weeks: InterContinental Kuala Lumpur
- Four Continents and 37,000 Miles in Two Weeks: Le Meridien Kuala Lumpur
- Four Continents and 37,000 Miles in Two Weeks: Exploring Kuala Lumpur
- Four Continents and 37,000 Miles in Two Weeks: Plaza Premium Lounge Kuala Lumpur, Sri Lankan Business Class Kuala Lumpur to Singapore
- Four Continents and 37,000 Miles in Two Weeks: Marina Bay Sands Singapore
- Four Continents and 37,000 Miles in Two Weeks: Exploring Singapore
- Four Continents and 37,000 Miles in Two Weeks: Qantas First Class Lounge Singapore, Qantas A380 First Class Singapore to Sydney
- Four Continents and 37,000 Miles in Two Weeks: Holiday Inn Sydney Airport
- Four Continents and 37,000 Miles in Two Weeks: Exploring Sydney
- Four Continents and 37,000 Miles in Two Weeks: Qantas Business Class Lounge Sydney, Qantas Business Class Sydney to Melbourne
- Four Continents and 37,000 Miles in Two Weeks: Park Hyatt Melbourne
- Four Continents and 37,000 Miles in Two Weeks: Exploring Melbourne
- Four Continents and 37,000 Miles in Two Weeks: Qantas First Class Lounge Melbourne
- Four Continents and 37,000 Miles in Two Weeks: Qantas A380 First Class Melbourne to Singapore
- Four Continents and 37,000 Miles in Two Weeks: Qantas A380 First Class Singapore to London
- Four Continents and 37,000 Miles in Two Weeks: British Airways First Class Lounge London, British Airways Club Europe London to Vienna
- Four Continents and 37,000 Miles in Two Weeks: Le Meridien Vienna
- Four Continents and 37,000 Miles in Two Weeks: Exploring Vienna
- Four Continents and 37,000 Miles in Two Weeks: Austrian Business Class Lounge Vienna, British Midland Business Class Vienna to London, Great British Lounge London
- Four Continents and 37,000 Miles in Two Weeks: Star Alliance Lounge London, Air New Zealand Business Premier London to Los Angeles
- Four Continents and 37,000 Miles in Two Weeks: Sheraton Gateway Los Angeles
- Four Continents and 37,000 Miles in Two Weeks: Andaz West Hollywood
- Four Continents and 37,000 Miles in Two Weeks: Conclusion
I should probably start by mentioning my hotel booking strategy. I had three nights in Kuala Lumpur. Logic would dictate I’d spend all three nights in one place, though I decided to hotel hop instead. Priority Club has a promotion whereby you get double points for stays, while Starwood has a promotion whereby you earn a free resort nights after every three stays. So as a result I decided to spend my first night at the InterContinental, my second night at the Le Meridien on the other side of town, and my third night at the InterContinental again. My rate at the InterContinental the first night was a very reasonable $120USD all-in.
Anyway, as I pulled into the InterContinental the porters immediately helped me with my bags and directed me to check-in.
Hotel exterior
Lobby
Lobby
As I handed the lady at check-in my credit card and Royal Ambassador card, she probably thanked me a dozen times for my business and immediately called over the guest relations manager to escort me to my room for in-room check-in. He appeared less than a minute later, introduced himself, gave me his business card, and we walked me up to my room on the 27th floor.
Hallway
He showed me the features of the club room I had been upgraded to and processed check-in. He explained the club lounge was serving canapés until 8PM, and since it was approaching that time, asked me if I still wanted anything. I said I would, and he insisted on calling up to ensure that they put some food aside for me. I had mentioned I would be back in two nights (without explaining why I’d be gone for one night), at which point he said he would block off the same room for me for that stay.
The process was seamless, a picture perfect example of good customer service.
The InterContinental Kuala Lumpur seems to have a club room as the standard Royal Ambassador upgrade. Frankly, the room was on the big side for a “standard” room, so it’s just as nice as a suite for me when traveling alone. The room featured the biggest bed I’ve ever slept in, a sofa, a work desk, and a huge bathroom with tub and shower. It even had one of those fancy toilets that has instructions on how to operate it. Oy.
Club room
Sofa
Desk
Club room
View from my room
Bathroom
Bathtub
Toilet instructions
The minibar was pretty well stocked, and as a Royal Ambassador beverages are complimentary.
Minibar
The welcome gift consisted of a plate with fruit and some sweets, along with a couple of bottles of water. Then on the table next to it was another plate with apples and two more bottles of water.
Fruit plate and water
Apples and water
The club lounge was a floor below mine, and quite possibly one of the “classiest” club lounges with some of the best service of any InterContinental I’ve stayed at. For one, the lounge was never crowded. More importantly, though, the people working in the lounge were eager to please. In particular, there was a lady from the Netherlands that was top notch. The first evening she asked what she may refer to me as, and I said “Ben” would be great. The following morning for breakfast she greeted me as “Mr. Ben” when I walked in, and then even during my stay a couple of days later, she still remembered my name. Very, very impressive.
Club InterContinental
Club InterContinental
Lounge exterior
The lounge features evening canapés from 6PM to 8PM, and unlike most club lounges which have buffets of pre-prepared food, this lounge features a chef that freshly prepares a “sampling plate” with five different daily specials. Not only was it a work of art, but it was delicious, and having more than one plate was encouraged.
Tasting plate
Then there was also a small buffet set up with cheese, nuts, etc.
The breakfast spread was equally good. They had cereal, yogurt, fruit, pastries, juices, etc., with a buffet set up, and then a chef on hand to prepare omelets, pancakes, waffles, etc.
Breakfast buffet
Breakfast
The hotel features a modest pool and gym, though I didn’t have a chance to try either of them out.
Pool
Gym
I did on my last day get a massage. It’s very rare I do that, but in Asia it’s tough to turn down given the prices. In the spa the InterContinental it was about $60USD all-in for an hour-long massage (including tax and service charge). While that might not be cheap compared to a massage somewhere on the street, I figured it was a decent enough price for a massage at an international hotel chain, since you’d likely pay at least double that in the US or elsewhere (and that likely wouldn’t include tip).
The location of the hotel was also ideal. It was within walking distance of the Petronas Towers and Kuala Lumpur Tower, and pretty much within walking distance of anything else one would want to see.
So all-in-all, I was really impressed by the InterContinental. It’s a great hotel at a great price (cheaper than the Crowne Plaza, actually). They have their customer service down, and I really like the ambiance and offerings in the club. Even if you’re not a Royal Ambassador, the premium for a club room is minimal, so well worth the money. Every employee I came across seemed to genuinely want to go the extra mile, and that was appreciated.
It’s interesting to note that this hotel used to be a Hotel Nikko, until a few months ago, when it was converted to an InterContinental. I asked several employees how they felt about the rebranding, and they were all very upbeat about it. Apparently most of the employees are the same, and it’s just the management that changed. One person I spoke with seemed especially excited about the change, saying that the new management is much more organized and realistic than the old management team, and seems to actually have a “plan.”
@ Uniter - It is pretty common to serve hotdog without a bun for breakfast in Asia. It is very typical of what western breakfast in Asia consist of, they use hotdog instead of typical sausage link.
I'm planning to do the same during my stay at KL during mid July: One night at Intercon, one night at Crowne Plaza, another at Le Meridien and another at Intercon again.
I think is worth the hassle!
Some wonderful pictures!
.
Hey Ben,
You probably already saw this, but they are "on to you"! Congrats on making the news.
http://abcnews.go.com/Travel/sins-airfare-shopping-attention-procrastinators/story?id=13830184
Cheers,
PedroNY
Actually, Ben, I have to correct your statement that an RA gets a 2 category upgrade. Quoting from the RA welcome booklet, RAs get a "Guaranteed room upgrade -- enjoy an immediate upgrade to an EXECUTIVE ROOM or SUITE every time you stay -- Upgrade to either an executive room or a suite will be assigned at check-in." Some hotels interpret this as a 2 category upgrade, some interpret this as Club Access OR a...
Actually, Ben, I have to correct your statement that an RA gets a 2 category upgrade. Quoting from the RA welcome booklet, RAs get a "Guaranteed room upgrade -- enjoy an immediate upgrade to an EXECUTIVE ROOM or SUITE every time you stay -- Upgrade to either an executive room or a suite will be assigned at check-in." Some hotels interpret this as a 2 category upgrade, some interpret this as Club Access OR a Suite, and some interpret it as a way to create a new category or "executive" room so that they don't have to give a REAL upgrade.
Ben, do you get Royal Amb. benefits when on a stay using points? What about lounge access if you're on a points stay?
I'm not someone who stays a large number of nights at hotels while traveling so I don't have top level status with any of them but I've received lounge access at several of them and I'm not really sure why.
For example I had it at the Hilton in Munich even though my status at that time was Blue. On the free nights redemption at Hyatt in London I was given access to the lounge.
...I'm not someone who stays a large number of nights at hotels while traveling so I don't have top level status with any of them but I've received lounge access at several of them and I'm not really sure why.
For example I had it at the Hilton in Munich even though my status at that time was Blue. On the free nights redemption at Hyatt in London I was given access to the lounge.
Is it just a random thing where they give it to some people or if they feel they didn't have the room ready in time, etc. they bump you up if space is available?
It can certainly save some money in Europe when you get free breakfasts, snacks and drinks.
Ahhh...I LOVE food and especially buffet pictures!!!
yeah, I don't really like it either. I can find my own way to my room and turn on a light switch. It's not rocket science. And since my bag's on wheels I am perfectly capable of dragging it to my room.
I feel a little like a schmuck by I almost never tip in hotels other than housekeeping.
1) That breakfast is scaring me.
2) Don't you find the escorting, explaining and general hovering annoying? I hate that in hotels.
That is a stunning array of juices for breakfast!
@ thrashsoundly -- Formally no status level gets you lounge access, not even Royal Ambassador. You're always guaranteed a double upgrade, though what that translates to depends on the hotel. At most hotel that means club lounge access, while at other hotels it means a suite, while at others it means both.
Quick IC question: What status do you need to get access to the Executive Lounge? Platinum, Ambassador, Royal Ambassador?
Love the directions specifying one should NOT stand on their toliet seat! Classic.
Is that a hot dog with your omelette? Interesting...
@ scientist -- That's always a toughie. He was the guest relations manager so I didn't tip him (he's a "management" position, so I felt like it would have almost been insulting, though maybe I'm wrong), while I did tip the porter that brought up my bags.
The times I find it tough is when someone escorts you to your room for check-in and it's not the guest relations manager but rather just a front desk agent.
@ Saracen -- I don't believe breakfast in the restaurant was included, so I stuck with the club lounge. That being said, at the Le Meridien I did have breakfast in the restaurant, and it was one of the most phenomenal breakfast spreads I've ever witnessed. Stay tuned for that.
Did you tip the guy who showed you your room? I hate being walked to my room and I don't believe in tipping that person, although I'm sure I'm in the minority.
I hope you looked at the breakfast buffet in the main hotel restaurant. Breakfast buffets in Malaysia are some of the most extensive I've ever seen, serving Chinese, Malay, Indian and Western varieties with many live stations. I thoroughly enjoyed breakfasts at both the Hilton KL and DoubleTree KL, and always insist on going down rather than eating in the Executive Lounge.