Review: The Chedi Muscat, Oman

Review: The Chedi Muscat, Oman

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NAME: The Chedi Muscat
LOCATION: Muscat, Oman
DATE: February 2022
REVIEW RATING:
BEN SAYS: The Chedi is a stunning property with beautiful pools and gardens, and is no doubt the best place to stay in Muscat. That being said, manage your expectations when it comes to service.
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EXTRA PERKS AVAILABLE Enjoy breakfast, upgrades, & more

Want to take advantage of Virtuoso benefits at no extra cost, including a room upgrade, free breakfast, a hotel credit, and more? Contact Ford ([email protected]) for more details. He doesn’t charge booking fees, and may even be able to help if you already have a stay booked.

At the end of our trip to Oman, we decided to spend one night at The Chedi Muscat. The 158-room hotel, which opened in 2003, is generally regarded as Muscat’s best resort. While not a points property, several readers recommended this hotel, and others expressed interest in reading a review.

So, did The Chedi live up to the hype? Yes and no. The grounds of this hotel are among the most gorgeous I’ve seen anywhere. However, the rooms were uninspiring, and the service left a lot to be desired, especially for a hotel of this caliber.

Booking The Chedi Muscat with Virtuoso

Ford booked our one night stay at The Chedi through Virtuoso, which offers the following additional amenities:

  • Upgrade on arrival, subject to availability
  • Daily buffet breakfast for two guests per bedroom, served in restaurant
  • $100 food & beverage credit, once per stay
  • Complimentary lunch or dinner for two people per room, once per stay
  • Early check-in/late check-out, subject to availability
  • Complimentary Wi-Fi

On the surface these are among the most generous Virtuoso perks I’ve seen any hotel offer. While the upgrade, breakfast, and early check-in and late check-out are standard, usually there’s just one additional amenity. In this case there were two — a $100 credit, plus a complimentary lunch or dinner.

The Chedi also has a club lounge, which intrigued me, and I figured we should check it out. Club rooms also come with quite a few additional inclusions, which I’ll cover below.

We ended up booking a Club Deluxe Room, which cost 284 OMR (~$738) for our one night stay. Obviously that’s quite a bit, but I figured it was worth it for the review, and at least the benefits through Virtuoso were pretty generous for a one night stay.

The Chedi Muscat location & layout

The Chedi is beachfront, and it’s located in the Al Ghubra area near Muscat. The hotel is around a 15 minute drive from Muscat International Airport (MCT), and around a 20 minute drive from the old part of Muscat.

The beauty of this hotel is that when you’re on the property you feel like you’re in the middle of nowhere at a gorgeous five star resort, while you’re also not very far from the sights of Muscat.

The Chedi Muscat exterior

As far as the resort itself goes, The Chedi is located on a 21-acre property, and words can’t do justice to the beauty of the resort’s grounds. Rooms are spread out over many buildings, and buildings aren’t more than two stories. The layout is just so calming and picturesque.

The Chedi Muscat property map
The Chedi Muscat grounds
The Chedi Muscat grounds
The Chedi Muscat grounds
The Chedi Muscat grounds
The Chedi Muscat grounds
The Chedi Muscat grounds

The Chedi Muscat lobby & check-in

The Chedi has a large lobby with traditional Omani design. The lobby lacked natural light and was quite dark, but that’s inevitable with this kind of design (and I suppose it’s practical, in terms of keeping out the heat).

The Chedi Muscat lobby
The Chedi Muscat lobby
The Chedi Muscat lobby

Unfortunately the check-in process wasn’t exactly great. When I arrived at the hotel I wasn’t greeted by any employee, as you’d usually find at a luxury hotel (or, well, most hotels, for that matter). The reception desk was quite small, and the associate invited me to have a seat in the lobby so that I could sit while being checked in.

When this kind of check-in is performed, in my experience you’re usually offered a welcome drink or cold towel (and for that matter a welcome drink is explicitly marketed as a perk when booking here). In this case nothing was offered, but rather I just sat there for around 15 minutes with very little communication from the front desk associate. It just wasn’t a great experience, and you expect more from a luxury property.

Eventually I was escorted to my room, which in this case was helpful, since the hotel can be a bit of a maze.

The Chedi Muscat Deluxe Club Room

Once check-in was complete, I was escorted to room 2015, a deluxe club room (this is the same room category I had booked). This hotel has a lot of club rooms (and an unconventional club lounge experience), and my room was in one of the club wings.

The Chedi Muscat club wing exterior
The Chedi Muscat club wing hallway

Deluxe club rooms are marketed as being 420 square feet, so they’re a fair size, but not exactly huge. The room featured a king size bed, a sitting area with a loveseat and chair, and a desk with a chair.

The Chedi Muscat deluxe club room bedroom
The Chedi Muscat deluxe club room sitting area
The Chedi Muscat deluxe club room desk

In the closet by the sitting area was a Nespresso coffee machine, plus the minibar. For club guests the minibar is complimentary (including alcoholic and non-alcoholic drinks), so that’s a nice touch.

The Chedi Muscat deluxe club room minibar
The Chedi Muscat deluxe club room minibar

The bathroom was back near the entrance, and featured two sinks (one on each side of the door). Then to the side of one sink was the toilet, while to the side of the other sink was the walk-in shower.

The Chedi Muscat deluxe club room bathroom
The Chedi Muscat deluxe club room bathroom
The Chedi Muscat deluxe club room toilet
The Chedi Muscat deluxe club room bathroom
The Chedi Muscat deluxe club room shower

Toiletries were from Acqua Di Parma.

The Chedi Muscat Acqua Di Parma toiletries

While the interior of the room was nice, what I didn’t like was the view. The room had no outdoor space, lacked natural light, and the only view was of the club lounge outdoor sitting area. I didn’t really like that, since it meant that if there were people sitting there I’d basically have to draw my curtains, or they could be looking right at me.

The Chedi Muscat deluxe club room view

I think it’s important to express if you’re not happy with something (rather than complaining after the fact), so I asked the front desk associate if they had any other rooms available that had a bit more privacy. At this point I also realized that the associate mentioned nothing at check-in about the space available upgrade that’s supposed to be offered through Virtuoso.

Getting a new room at The Chedi Muscat

If you’re staying at a luxury hotel and you book a rate that includes a space available upgrade, I think it’s professional for that to be acknowledged at check-in. I recognize upgrades are space available, so even if they’re not available, I appreciate when an associate says “we make every effort to upgrade our Virtuoso guests, but unfortunately we’re sold out this evening, and don’t have any upgrades available.” Or something like that, because it at least makes it clear that an effort has been made.

In this case the associate didn’t mention anything about Virtuoso during check-in (given how limited interactions were due to me being seated while checking in), so I figured I should ask about that.

After I approached the associate about the possibility of an upgrade, she informed me that the hotel was completely sold out and no upgrades were available. It’s rare I try to argue this point, but at the same time I was on The Chedi’s website, and saw that the hotel was selling at least four rooms in the next higher category, and at least four rooms in the category above that (four rooms is the most inventory that will be displayed at a time).

I asked the associate about this, and she claimed that the availability online must be a glitch. So I asked what would happen if I booked one of these rooms, since again, at least four of each of these room types was for sale. She then claimed that these rooms were marked in her system as being “out of service.” Hmm…

I was getting full-on Marriott Bonvoy upgrade denial vibes here, and I wasn’t looking to pick a fight, especially for a one night stay. So eventually I told her just to forget about it. around 10 minutes after returning to my room there was a phone call offering me a different room that at least wasn’t on the ground floor.

The next accommodation I was assigned was room 2516. This room was significantly larger, but also significantly less nice. The room was up a set of stairs (there was no elevator), and oddly there was a kitchen and some sort of a living room (or something) in the hall. I guess that maybe the entire floor can be rented for one party, or something?

The Chedi Muscat stairs to deluxe club room
The Chedi Muscat random kitchen in hallway
The Chedi Muscat random living room in hallway

The room was a great size, but was exceptionally bland and under furnished, in my opinion. The room had a king size bed, a coffee table with two chairs, and a wall-mounted TV. The lack of wall treatments gave me flashbacks to the Ritz-Carlton Turks & Caicos.

The Chedi Muscat deluxe club room bedroom
The Chedi Muscat deluxe club room bedroom
The Chedi Muscat deluxe club room bedroom
The Chedi Muscat deluxe club room sitting area

The bathroom just had a single sink (rather than double sinks). Then there was a toilet and a huge walk-in shower.

The Chedi Muscat deluxe club room bathroom
The Chedi Muscat deluxe club room shower
The Chedi Muscat deluxe club room toilet

On the plus side, the room offered much more privacy. There still wasn’t outdoor space, but the room had a lovely view of the nearby garden.

The Chedi Muscat deluxe club room view

The Chedi Muscat pools & beach

The Chedi Muscat has three ridiculously impressive pools. The first pool is known as the Long Pool. It’s 103 meters long, making it more than twice as long as an Olympic pool, and the longest pool in the Middle East. How stunning is this pool?!

The Chedi Muscat Long Pool
The Chedi Muscat Long Pool
The Chedi Muscat Long Pool
The Chedi Muscat Long Pool

The second pool at the resort is the Chedi Pool. This pool is right on the beach, and is probably the smallest of the three pools. There’s also a pool bar here.

The Chedi Muscat Chedi Pool
The Chedi Muscat Chedi Pool
The Chedi Muscat Chedi Pool
The Chedi Muscat Chedi Pool seating
The Chedi Muscat Chedi Pool bar

The third pool is the Serai Pool, which is somewhere between the other two pools in terms of size.

The Chedi Muscat Serai Pool
The Chedi Muscat Serai Pool
The Chedi Muscat Serai Pool
The Chedi Muscat Serai Pool seating
The Chedi Muscat Serai Pool seating

In addition to the three beautiful pools, the hotel is also on the beach. It’s a pretty secluded part of the beach, and while it’s not as nice as beaches you’d find in the Caribbean or Maldives, it’s reasonably nice.

The Chedi Muscat beach
The Chedi Muscat beach
The Chedi Muscat beach

The Chedi Muscat spa & gym

The Chedi Muscat has an impressive spa and gym facility, located right next to the Long Pool. I didn’t have time to get any spa treatments, but you can find the spa menu here.

The Chedi Muscat gym

I did have time to use the gym, which was excellent. It had a huge amount of cardio and weight equipment, which was broken up into several zones.

The Chedi Muscat gym
The Chedi Muscat gym
The Chedi Muscat gym
The Chedi Muscat gym
The Chedi Muscat gym
The Chedi Muscat gym
The Chedi Muscat gym
The Chedi Muscat gym

The Chedi Muscat club lounge

In general I’m a fan of hotel club lounges, so when I saw that The Chedi had a club lounge, I figured I had to book one of those rooms. Surprisingly the hotel generally only charges an extra $100 per night for a club room, which seemed like a fairly low premium to me (given how expensive the hotel is otherwise). For booking a club room at The Chedi, you receive the following benefits:

  • Roundtrip transfers to & from the airport
  • Daily breakfast either in the restaurant or in your room
  • Afternoon tea in the club lounge from 3-5PM daily
  • Evening cocktails and canapés in the club lounge from 6-7:30PM daily
  • Complimentary minibar drinks, including alcoholic drinks
  • Complimentary laundry service for up to 15 pieces per day

Those are quite some inclusions! The club lounge itself was near my room, and consisted of one fairly large room. On top of that, there was a courtyard with plenty of outdoor seating

The Chedi Muscat club lounge
The Chedi Muscat club lounge
The Chedi Muscat club lounge
The Chedi Muscat club lounge outdoor seating
The Chedi Muscat club lounge outdoor seating

As far as the afternoon tea goes, there was a self serve buffet with some sweets, scones, finger sandwiches, olives, and cheese. On top of that, there were servers who could prefer coffee and tea.

The Chedi Muscat club lounge afternoon tea
The Chedi Muscat club lounge afternoon tea
The Chedi Muscat club lounge afternoon tea
The Chedi Muscat club lounge afternoon tea
The Chedi Muscat club lounge afternoon tea

Then the evening happy hour had a light selection of canapés. There were some chicken tikka and shrimp skewers, sushi, cheese, olives, nuts, etc.

The Chedi Muscat club lounge evening happy hour
The Chedi Muscat club lounge evening happy hour
The Chedi Muscat club lounge evening happy hour
The Chedi Muscat club lounge evening happy hour
The Chedi Muscat club lounge evening happy hour

There was self serve wine and beer, plus bartenders could prepare basic cocktails.

The Chedi Muscat club lounge evening happy hour
The Chedi Muscat club lounge evening happy hour
The Chedi Muscat club lounge evening happy hour

I think upgrading to a club room could represent a great value. Alcohol is expensive in Oman, so if you’re traveling as a couple and each have two drinks, that alone will probably cover the premium for a club room. And that doesn’t even account for the other perks, like airport transfers and laundry.

That being said, I think it’s also important to state that this really isn’t a refined or exclusive lounge. There are dozens of rooms with club access, so the whole lounge does have a bit of a “cattle call” vibe when the food is put out. Don’t expect this to offer an exclusive hotel-within-a-hotel experience.

The Chedi Muscat breakfast

All guests at The Chedi have breakfast included, which is served in the main restaurant by reception. This is a pretty restaurant, with both indoor and outdoor seating. One thing I loved is that they had live instrumental music during breakfast. For that matter, one thing this hotel does really well is the amount of live music there is throughout the day. That’s something I always enjoy.

The Chedi Muscat restaurant indoor seating
The Chedi Muscat restaurant indoor seating
The Chedi Muscat restaurant outdoor seating
The Chedi Muscat restaurant outdoor seating

There was an extensive breakfast buffet at the hotel, with both local and international options. I’ll let the pictures speak mostly for themsleves.

The Chedi Muscat breakfast buffet
The Chedi Muscat breakfast buffet
The Chedi Muscat breakfast buffet
The Chedi Muscat breakfast buffet
The Chedi Muscat breakfast buffet
The Chedi Muscat breakfast buffet
The Chedi Muscat breakfast buffet
The Chedi Muscat breakfast buffet
The Chedi Muscat breakfast buffet
The Chedi Muscat breakfast buffet
The Chedi Muscat breakfast buffet
The Chedi Muscat breakfast buffet
The Chedi Muscat breakfast buffet
The Chedi Muscat breakfast buffet

Drinks were brought out by servers, and I had a cappuccino, a banana smoothie, and a french press coffee.

The Chedi Muscat breakfast
The Chedi Muscat coffee

The Chedi Muscat lobby lounge

The Chedi has a lobby lounge near reception, which is open for most of the day, serving drinks and light snacks. There’s both indoor and outdoor seating, and I had a cappuccino here.

The Chedi Muscat lobby lounge
The Chedi Muscat lobby lounge
The Chedi Muscat lobby lounge
The Chedi Muscat lobby lounge

The Chedi Muscat lunch

Since lunch was included with our Virtuoso rate, I had lunch at the Serai Pool one day, which has a cute little outdoor restaurant.

The Chedi Serai Pool lunch

I was offered a selection of bread to start. I had so much Middle Eastern food over the course of the trip that I decided to mix it up, and had tuna tartare and pizza, both of which were very good.

The Chedi Serai Pool lunch
The Chedi Serai Pool lunch
The Chedi Serai Pool lunch

The Chedi Muscat service

Here’s where I struggle with The Chedi. Physically it’s a gorgeous, stunning, calming property. It’s easily one of the most beautiful resorts I’ve ever visited. However, the service doesn’t match the hard product.

I think the first issue is that this fundamentally isn’t a boutique hotel. The property charges very high rates and it’s designed in such a way that you feel like you’re in an exclusive compound, but with 158 rooms there are potentially hundreds of guests on property.

As a result, service here doesn’t at all feel like what you’d expect from the best hotel in a city. Just to give a few examples:

  • Breakfast was very hectic, with every table outside taken, and actually getting a coffee refill required effort; that’s not the fault of the staff, but this place just isn’t sufficiently staffed
  • There was a lack of attention to detail among staff; for example, I sat in the lobby lounge for about an hour, and the table across from me was empty the whole time, yet there was a wrapper on the floor and a finished plate on the table
  • The front desk wasn’t sufficiently staffed; I had to wait for about 10 minutes at check-out before being helped, and the other time I went to the front desk there was also a wait
  • Even in the club lounge, service was reactive rather than proactive; you had to specifically seek out a server to order a drink

Don’t get me wrong, there was nothing wrong with the service. However, don’t expect to get five star luxury boutique hotel service here. Rather expect service to be more of what you’d expect at a medium-sized four star hotel in terms of attention to detail and attentiveness.

Attention to detail was lacking at The Chedi

Bottom line

I wasn’t initially planning on staying at The Chedi, but when several readers raved about it, I figured I had to check it out, even if only for one night. On the plus side, The Chedi is physically stunning, with some of the most beautiful grounds I’ve seen at any hotel. From the gardens, to the palm trees, to the pools, this is an exceptionally beautiful property.

The rooms as such were rather unremarkable, in my opinion, and unfortunately I didn’t find the service to be great either. Don’t come here expecting Aman or Four Seasons service levels, because you’ll probably be disappointed. Maybe I just had an unlucky experience — the hotel was pretty full and I know many hotels have been having staffing issues due to the pandemic, so I’m not sure if that’s partly the explanation.

Regardless, this is a gorgeous hotel, and if you can swing it, it’s definitely the best place to stay in Muscat.

If you’ve stayed at The Chedi, what was your experience like?

Conversations (47)
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  1. Schar Member

    I am appalled and frankly shocked you gave this place 4 stars and called it "no doubt the best place to stay in Muscat".

    Service was bad, room was bland and awful, prices were insanely high for what you get, food was fine, mediocre beach....How tf can you consider this the "best place" to stay in Muscat???? Genuinely shocked.

    I agree with literally almost everyone in the comments, this place seems like $100/night...

    I am appalled and frankly shocked you gave this place 4 stars and called it "no doubt the best place to stay in Muscat".

    Service was bad, room was bland and awful, prices were insanely high for what you get, food was fine, mediocre beach....How tf can you consider this the "best place" to stay in Muscat???? Genuinely shocked.

    I agree with literally almost everyone in the comments, this place seems like $100/night at most and a 3 star hotel.

    Next time try the Al Bustan Palace or Shangri La Al Husn.

    All in all, love reading trip reports again Ben. No one does them like you!

  2. Magen Choy Guest

    Wow, a lot to be desired, indeed. If I had to scrape up that much money, I'd expect way more...but that's just me. Ben, I so enjoy hoteling and flying vicariously through you. When I'm able to travel again (hopefully soon) I have everything marked from the places you've reviewed. It's a priceless gift since making memories with my family have no price tag. Thank you, thank you, thank you for your fabulous insight and attention to every detail! - your fan, Meg.

  3. Jeremy Guest

    Stayed here too in December 2017 and thought the same as you. Exceptionnel grounds, but the room was hardly worth the price and the service was pretty terrible. We even got some rude snobby staff. That was actually the first and only time we felt out of place in a hotel just because of that attitude.
    As much as the grounds are beautiful it still is clise to my worst spend on a luxury hotel.

  4. Stuart Guest

    Over $700 a night at a beach resort property and the room has no outdoor space? No thanks. Pass.

  5. Hans New Member

    I was there for a few nights pre-pandemic and I made exactly the same experience. So being under staffed here has nothing to do with the pandemic.

  6. Chris Guest

    How understaffed can a luxury hotel this calibre be, really, to not have anyone welcoming their guests at the door? Or to not have a table at their lobby lounge cleared for an hour? Even a 15-minute check-in without a welcome drink or cold towel feels too long (based on your arrival pictures, the lobby looks pretty empty). I know a lot of hotels faced staffing issues during COVID-19 in Oman, but since restrictions were...

    How understaffed can a luxury hotel this calibre be, really, to not have anyone welcoming their guests at the door? Or to not have a table at their lobby lounge cleared for an hour? Even a 15-minute check-in without a welcome drink or cold towel feels too long (based on your arrival pictures, the lobby looks pretty empty). I know a lot of hotels faced staffing issues during COVID-19 in Oman, but since restrictions were relaxed back in September, there have been huge recruitment drives and staffing levels everywhere have almost returned to pre-COVID (as you would've noticed when you travelled around Oman).

    Based on your review, The Chedi seems to indeed have among the most gorgeous hotel grounds in Muscat, but aside from that, nothing else justifies the hefty price tag you paid (or indeed, your overall rating).

    Or as you said, you may have just been unlucky?

  7. Steve Allen Guest

    Al Bustan Ritz Carlton is the best option - our go-to choice in gorgeous Oman every time.
    Someone has misled you….!!

  8. blah Guest

    The Cheddar Muskrat seems like a lame hotel.

  9. Gavin Guest

    Thanks for the report, but sorry that does not warrant 4 stars. That room was a joke, and I am amazed you paid that much for it. I think I would have left :). As others have said, this is not the 1 hotel in Muscat. Al Bustan Palace, Ritz Carlton is, a different league all together. I was lucky to stay there during an Oman Air stop over promotion.

  10. Harun Nedim Zembilci Guest

    I prefer Al Bustan Palace over The Chedi, everyday of the year. Everything is better at Al Bustan Palace which makes it the best hotel at Muscat for me.

  11. Azamaraal Diamond

    For a hotel that was fully booked and busy I only saw two people in all the pictures. Quite a challenge - was it early in the morning or in the heat of the day.

    You must have taken pictures in the lounge before it opened as there was only one canape take (were you peckish)?

    Interesting. The al Bustan would have been my choice though I have only been inside for a drink.

  12. JS Guest

    I've really enjoyed all the detailed reports from your trip Lucky. I am curious about something that I've noticed on most all of your trip reports when there's a problem/issue:

    From the Alila Jabal Akhdar:
    "At Rose Lounge you literally had to beg to be served; there was only one person working the entire restaurant and pool, as I'd frequently have to go inside to the bar to ask a server to come out."

    ...

    I've really enjoyed all the detailed reports from your trip Lucky. I am curious about something that I've noticed on most all of your trip reports when there's a problem/issue:

    From the Alila Jabal Akhdar:
    "At Rose Lounge you literally had to beg to be served; there was only one person working the entire restaurant and pool, as I'd frequently have to go inside to the bar to ask a server to come out."

    From this report:
    "I think it’s important to express if you’re not happy with something (rather than complaining after the fact), so I asked the front desk associate if they had any other rooms available that had a bit more privacy. At this point I also realized that the associate mentioned nothing at check-in about the space available upgrade that’s supposed to be offered through Virtuoso."

    I've noticed that it's always you who has to deal with any problems/issues. In particular, shouldn't Ford have dealt with the room issue since he's the one who booked through Virtuoso? Does Ford not ever deal with any of the issues that pop up? Why does it always seem to be you? As part of a gay couple myself, anytime we have an issue in a restaurant or hotel or anything like that, we try and share in the chore of bringing up the issue to get resolved. We don't think it's fair for only one to always be the "bad guy". Again, just curious.

  13. DD Guest

    Simply can't fathom how this gets 4 stars and the W just 3. Adjusted for cost this is like a 2 star while W could easily be 5. The pools are cool for sure but the rooms look beyond depressing and I can't imagine paying more than $100/night for those.

  14. Michael Guest

    Interesting to see so many strong negative reactions about the design in the comments. I recall marvelling at the craftmanship and attention to detail within the minimalism. For example, the impeccable attention to light design, how the handmade terrazzo flooring that stretch across hallways has been laid as single, uninterrupted surface, incredible. On the other hand we found Al Bustan and the Shangri La nice but forgettable. To each his own, I guess! (Also, we...

    Interesting to see so many strong negative reactions about the design in the comments. I recall marvelling at the craftmanship and attention to detail within the minimalism. For example, the impeccable attention to light design, how the handmade terrazzo flooring that stretch across hallways has been laid as single, uninterrupted surface, incredible. On the other hand we found Al Bustan and the Shangri La nice but forgettable. To each his own, I guess! (Also, we paid less than $400 for the club experience.)

  15. Clem Diamond

    Woah. What's mind blowing to me is how the hotel grounds, lobby, pool etc can be so stunning and the rooms so hideous and bland. It's like the outside is a Four Seasons and the inside is some random 3 stars hotel in Cancun. I can only imagine how excited I would have been getting at the hotel, and gutted getting in the room. And paying $700+ for that... holy cow.

    I am also...

    Woah. What's mind blowing to me is how the hotel grounds, lobby, pool etc can be so stunning and the rooms so hideous and bland. It's like the outside is a Four Seasons and the inside is some random 3 stars hotel in Cancun. I can only imagine how excited I would have been getting at the hotel, and gutted getting in the room. And paying $700+ for that... holy cow.

    I am also confused at the 4 stars rating, especially in light of the 3 stars review for the W that overall had a much more positive tone, better service, and honestly better rooms even if they were cheesy.

  16. Chris Guest

    Thank you for continuing the fab trip reports, Ben! Much appreciated.

    The front desk service may have been understaffed, true. It may also have been passive-agressive treatment of gentlemen who live under the rainbow.

  17. Harry Lochler Guest

    I wouldn't pay half that, by a longshot. I know you felt the grounds were beautiful, but I find it quite boring, the beach marginal, and the rooms stupendously bad. The gym looks bizarre as well. The pools are fine but I find the character completely lacking.

  18. tuotuo Member

    Wondering what kind of live music during breakfast.Maybe a picture of the musician(s) will be nice.

    1. Magen Choy Guest

      You should go there and make your own review. That would also be nice. :)

  19. Richmond_Surrey. Guest

    I would choose Shangri-La or Ritz in Muscat. I really enjoyed staying there and you can get decent prices in off peak season. Nothing near $700 per night and rooms and service is very good.

    Actually, my Steigenberger stay in Marsa Alam sounds fantastic comparing to Chedi.

  20. Cosmo Guest

    i can actually offer a useful perspective here, as i stayed here, with my family, for 7 nights. This was in 2019, so pre-covid.
    we were in a non-club room very similar to your first, in a more standalone building with the direct access to outside
    i can confirm we definitely got a welcome drink when we arrived
    the breakfast was brilliant and they even prepared specific alternatives without allergens for us

    i can actually offer a useful perspective here, as i stayed here, with my family, for 7 nights. This was in 2019, so pre-covid.
    we were in a non-club room very similar to your first, in a more standalone building with the direct access to outside
    i can confirm we definitely got a welcome drink when we arrived
    the breakfast was brilliant and they even prepared specific alternatives without allergens for us
    I found no issues with the service. i personally find proactive service annoying, cause ill just sak if i want something.
    in all, i would very happily return to the chedi, and would recommend people visit

  21. Reyyan Member

    Great review, was always curious about this hotel! I guess now we know that we shouldn't stay at this property.

  22. SullyofDoha Guest

    That room was terrible for +700 dollars a night!!!! I would have had a flippin' meltdown at the front desk over it!

  23. Aaron Guest

    Was Ford not with you for this hotel stay?

    Also, was there an a la carte menu for breakfast, or just the buffet? And even if you didn't have dinner there, you usually list what is on offer in terms of F&B options.

  24. skimegheath Gold

    I visited for dinner in 2019 and the service was really ordinary. I walked about thinking the food was "fine" - which was disappointing. I had planned on staying there when I went back to Muscat but did not bother.
    Great review.

  25. Walter Wallner Guest

    I have been there twice with exactly the same experience. Then stopped visiting The Chedi and now I am happy with Shangri La Al Husn.

  26. TheBestBlackBrent Member

    Disappointing hotel by the looks of it. $750 / night for unremarkable rooms and a crowd at the breakfast buffet, no thank you.

  27. Morgan Gold

    Great in-depth review. But I think 4 stars is way to high of a rating. It is the top hotel in the city and with expensive rates, good service is expected, based of your review the service seemed shocking and the rooms seemed pretty average too, yeah its nice they got some pools and gardens but I think this deserves a rating of 3-3.5 stars max.

  28. KATA Member

    Really sad to hear about your poor service experience at The Chedi, Lucky! Funnily, The Chedi was actually conceived (by the same founder) as a larger and cheaper alternative for Aman Resorts, but with the same level of service. Evidently and unfortunately, that wasn't the case during your stay.

  29. John T Guest

    How does this warrant four stars then? An awful room and service for $700+ per night???

  30. James Guest

    This why I read OMAT
    For reviews not click bates and LGB Uber driver

  31. Sam Guest

    I stayed in this hotel almost 15 years ago. Amazing that after all these years it still looks so fresh and chic. Really a sign of high quality design.

  32. Chris Member

    It's been a while since I've been to Muscat, but I MUCH prefer the Shangri-La over The Chedi.

    1. MB Guest

      My wife and I stayed at Shangri-La Al Husn during January 2020, the service was absolutely terrible. The British couples in their 60s were treated like royalty, whilst the Australian couple in their 30s were treated like garbage. Having spent most of my resort holidays in Asia and Hawaii.... Oman pales in comparison

  33. Andrew - Miami Beach Guest

    We stayed at the Chedi four years ago during a Muslim holiday, so the resort was fairly full with non-religous expats from Dubai and other regional countries who treated the holiday like we do Presidents' Day here...a three day weekend for a quick getaway.

    Food and service were outstanding back then and the standard room with the two sinks and closet wasn't giant, but was generously tricked out. We got lost all the time as...

    We stayed at the Chedi four years ago during a Muslim holiday, so the resort was fairly full with non-religous expats from Dubai and other regional countries who treated the holiday like we do Presidents' Day here...a three day weekend for a quick getaway.

    Food and service were outstanding back then and the standard room with the two sinks and closet wasn't giant, but was generously tricked out. We got lost all the time as everything looks the same, but that was part of the fun.

    We were surprised that four gay men who got more tipsy by the hour were totally well tolerated by other guests and by staff, even when they called the servers "Habibi", etc.

    And our expectations were not nearly as high since the room was about $300 per night back then. One of my favorite hotel experiences EVER.

    1. David Guest

      I’m a frequent visitor to muscat and have stayed at all the top-end hotels. The Chedi is NOT the best hotel in Muscat by far and I think others reading your review will have realised that too. The gardens and pools at The Chedi are as they should be, nothing else, but that is where it stops.

      The BEST hotel in Muscat is the Ritz-Carlton Al Bustan Palace - shame you didn’t check it out.

  34. Jerry Diamond

    The pools look amazing. No doubt, but is it really the best place to stay in Muscat? I truly don't get your star system. Bad service, underwhelming f&b experiences, bland and sparsely furnished rooms, yet 4 stars.

    1. Mick Guest

      I thought the same thing. Room looked like a $30 room in se Asia. The other resort in Oman looked better that got 3 stars.

      So much food ! Virtuoso gives $100 food credit and free breakfast. Then club room has free drinks, snacks and minibar. Free lunch. Free breakfast with the resort. Must have been some doubling down lolllll

    2. Mick Guest

      Also free lunch or dinner :)

      All in all love the reviews!!! Glad to have them back.

    3. KATA Member

      The interiors at Chedi Muscat were actually designed by Jaya Ibrahim, who also did the interiors for the 3 original Amans in China, along with The Setai in Miami and the Four Seasons in Hoi An.

  35. Alvin Guest

    Which room did you end up staying in, out of curiosity?

  36. Alpha Golf Member

    Man, those are some well-kept hedges.

  37. Crystal Guest

    It has been a pleasure to see your trip reports again. Thank you for the fun reads and beautiful photos.

Featured Comments Most helpful comments ( as chosen by the OMAAT community ).

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DD Guest

Simply can't fathom how this gets 4 stars and the W just 3. Adjusted for cost this is like a 2 star while W could easily be 5. The pools are cool for sure but the rooms look beyond depressing and I can't imagine paying more than $100/night for those.

6
Crystal Guest

It has been a pleasure to see your trip reports again. Thank you for the fun reads and beautiful photos.

6
John T Guest

How does this warrant four stars then? An awful room and service for $700+ per night???

5
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