I’ve been keen to check out the Park Hyatt Vienna, ever since it opened last June. I love Park Hyatts, especially the ones in Abu Dhabi, Buenos Aires, Dubai, Istanbul, the Maldives, Seoul, Sydney, Tokyo, Washington DC, etc.
This is a Category 6 Hyatt Gold Passport property, meaning a free night redemption here costs 25,000 Gold Passport points. However, if there’s Points + Cash availability, the hotel can be booked for just 12,500 Gold Passport points plus $150 per night.
We actually sort of planned the dates of our trip around the Points + Cash availability at this hotel, and we were even able to apply a Diamond Suite Upgrade to our three night stay at the property.
For reference, the paid rate for the nights we were staying was 475EUR per night.
And the rate for the Park Suite we were upgraded to was 995EUR per night.
Paying just 12,500 points plus $150 per night for that is an insane value. Gosh, do I love points!
Anyway, on to the actual hotel stay. The Park Hyatt Vienna is in a restored building, which used to be a bank headquarters. It’s a classic but well maintained building, as you can see from the outside.
Park Hyatt Vienna exterior
Park Hyatt Vienna entrance
The lobby is every bit as gorgeous as the exterior.
Park Hyatt Vienna lobby
Immediately upon entering is the concierge desk, along with stairs up to the elevator and restaurant.
Park Hyatt Vienna lobby
Then to the left is the reception desk. While there were a couple of associates on duty, we had to wait for about five minutes before we were helped. As soon as I handed over my passport and credit card, the associate informed us that we could go ahead and do in-room check-in, so he escorted us to our room.
Park Hyatt Vienna reception
Again, the lobby area is absolutely gorgeous. There’s a set of elevators to the left of the reception desk.
Park Hyatt Vienna lobby
And then there’s a single glass elevator to the right of the reception desk, up two sets of stairs.
Park Hyatt Vienna lobby
Park Hyatt Vienna lobby
We were escorted up to the first floor (second floor by American standards), where our room was located. The hallway felt fresh and was wide. Our room was located about halfway down the hallway, to the right.
Park Hyatt Vienna hallway
We found ourselves in room 136, a gorgeous Park Suite.
Park Hyatt Vienna suite entrance
Park Hyatt Vienna floorplan
I was immediately wowed by the room. There was a long foyer with a walk-in closet to the left and the bathroom to the right.
Park Hyatt Vienna Park Suite foyer
Park Hyatt Vienna Park Suite foyer
That led into the living room, which was completely separated by doors from the bedroom.
The living room featured a couch with seating for three, as well as two chairs around a small coffee table.
Park Hyatt Vienna Park Suite living room
Park Hyatt Vienna Park Suite living room
There was a flat screen TV hidden behind the mirror — the mirror could basically be lifted to display the TV. It doesn’t get much sleeker than that!
Park Hyatt Vienna Park Suite living room
Behind the couch was a desk, which featured several conveniently placed outlets.
Park Hyatt Vienna Park Suite living room
Park Hyatt Vienna Park Suite desk
In the corner of the living room closest to the foyer was the minibar setup, which reminded me of the one at the Park Hyatt New York. It was reasonably well stocked, and also featured an illy coffee machine.
Park Hyatt Vienna Park Suite minibar
Park Hyatt Vienna Park Suite minibar
While the room didn’t have a balcony, it did have windows which opened over a pretty side street. While these aren’t the views some might want, I quite appreciated how quiet the area was, especially at night.
Park Hyatt Vienna Park Suite view
I thought it was funny that in one direction we faced a Veuve Cliquot pop-up stand. If only it were Krug! 😉
Park Hyatt Vienna Park Suite view
The living room was connected to the bedroom from two sliding doors, located on both sides of the desk. The bedroom featured a comfortable king size bed, a chair by the window, and a vanity by the bathroom.
Park Hyatt Vienna Park Suite bedroom
Park Hyatt Vienna Park Suite bedroom
Park Hyatt Vienna Park Suite bedroom
Park Hyatt Vienna Park Suite bedroom seating
The vanity was pretty neat, in that it had a lit mirror which could just pop out. Not especially useful for me, but something I’m guessing lots of ladies would appreciate.
Park Hyatt Vienna Park Suite bedroom
Much like the living room, the bedroom also had a TV which was hidden behind a mirror.
Park Hyatt Vienna Park Suite bedroom
Though perhaps the nicest part of the room was the bathroom, which could be accessed either from the foyer or from the bedroom. It featured two sinks, separated from one another by the door to the bedroom.
Park Hyatt Vienna Park Suite bathroom
Park Hyatt Vienna Park Suite bathroom
Park Hyatt Vienna Park Suite bathroom
On the opposite side of the bathroom of the two sinks was a gorgeous tub.
Park Hyatt Vienna Park Suite bathtub
And then there was huge walk-in shower with both a “rainforest” shower head and a handheld one. The shower pressure and temperature control were incredible. If you want to know what it’s like to be in a car wash, shower here!
Park Hyatt Vienna Park Suite bathtub
Then there was a toilet partitioned off from the rest of the bathroom by a door.
Park Hyatt Vienna Park Suite toilet
The bathroom had Blaise Mautin toiletries, though they had a bizarrely unpleasant scent. Usually I like Blaise Mautin, but something was funky about this scent.
Park Hyatt Blaise Mautin toiletries
Park Hyatt Blaise Mautin toiletries
As I mentioned earlier, across from the bathroom was a large walk-in closet. Personally I would have preferred a second half bath rather than such a large closet. I generally think of “full” suites as having at least one and a half baths. Though I still can’t complain one bit about this suite!
Park Hyatt Vienna Park Suite closet
The in-room check-in process was fast, and the associate asked what we wanted as our Diamond amenity. You can choose between 1,000 points and a food & beverage amenity. While I always go with the 1,000 point amenity at more mid-range properties, I find it’s usually worth going for the food & beverage amenity at Park Hyatts. So I asked what the amenity would be at this hotel. He asked what we wanted, so it seems they have quite a bit of flexibility in terms of what to offer.
We asked him to surprise us, which ended up being a great choice. We were offered a fruit plate, an incredible cheesecake, and a bottle of Ayala champagne, which was lovely. Definitely a better choice than 1,000 bonus points!
Park Hyatt Diamond welcome amenity
Park Hyatt Diamond welcome amenity — Ayala champagne
Anyway, I thought the suite was fantastic. It was in pristine condition, well designed, and I loved how it had both modern touches and a classic look. The Wi-Fi throughout the hotel was fast, which I’d expect for a newly opened hotel. Nonetheless I often don’t find that to be the case, especially for structures like the Park Hyatt, which presumably have some really thick walls.
As a Diamond member, breakfast was included. Breakfast was served in the hotel’s signature restaurant, The Bank. It’s an absolutely stunning setting. Stunning.
Park Hyatt Vienna The Bank Restaurant
Park Hyatt Vienna The Bank Restaurant
Park Hyatt Vienna The Bank Restaurant
Breakfast is served weekdays from 6:30AM until 10:30AM, and weekends from 6:30AM until 11AM. As a Diamond member you get access to the full buffet, plus you can order off the menu to complement the buffet.
The breakfast menu read as follows:
The buffet spread was great though not exceptional, in my opinion. It certainly couldn’t compete with some of the best Asian buffets out there, though at the same time what was offered was top quality.
Park Hyatt Vienna The Bank Restaurant breakfast buffet
Park Hyatt Vienna The Bank Restaurant breakfast buffet
The buffet had water and freshly squeezed juice.
Park Hyatt Vienna The Bank Restaurant breakfast buffet
Park Hyatt Vienna The Bank Restaurant breakfast buffet
There was a selection of fresh fruit and veggies.
Park Hyatt Vienna The Bank Restaurant breakfast buffet
Park Hyatt Vienna The Bank Restaurant breakfast buffet
Then there were a limited number of hot options, like hard boiled eggs, bacon, potatoes, mushrooms, tomatoes, etc. (most hot dishes were available on the menu).
Park Hyatt Vienna The Bank Restaurant breakfast buffet
There were all kinds of freshly baked bread, pastries, danishes, muffins, etc. (which I shied away from, best I could).
Park Hyatt Vienna The Bank Restaurant breakfast buffet
Park Hyatt Vienna The Bank Restaurant breakfast buffet
Park Hyatt Vienna The Bank Restaurant breakfast buffet
Park Hyatt Vienna The Bank Restaurant breakfast buffet
Then there was a selection of cereal, cold cuts, and cheese.
Park Hyatt Vienna The Bank Restaurant breakfast buffet
Park Hyatt Vienna The Bank Restaurant breakfast buffet
So it was an all around great spread, though not the best I’ve ever seen.
In terms of the a la carte options, I only ordered something one morning, which were the pancakes. They were tiny, which was a good thing, since I certainly couldn’t finish a full portion of pancakes in addition to the buffet. They were excellent, though.
Park Hyatt Vienna The Bank Restaurant breakfast pancakes
Meanwhile Matt had an egg white omelet one morning, and then poached eggs another morning.
Park Hyatt Vienna The Bank Restaurant breakfast egg white omelet
Park Hyatt Vienna The Bank Restaurant breakfast poached eggs
Service in the restaurant was bizarrely inconsistent. Matt wrote a post entitled “Should A Few Instances Of Bad Service Spoil Overall Perceptions Of A Hotel?”
The first morning, service in the restaurant was possibly the worst I’ve ever had in any hotel restaurant, so check out Matt’s post for more details on that. Much to the contrary, service the second morning was excellent, exactly what you’d expect at a luxury hotel.
Service was equally inconsistent in The Living Room, which is the hotel’s gorgeous two story bar area. There’s more lounge style seating upstairs.
Park Hyatt Vienna Living Room bar
And then if you take the stairs down a level, you’ll find more of a bar setting.
Park Hyatt Vienna Living Room bar
Park Hyatt Vienna Living Room bar
The food there was excellent. We had a salad there one afternoon, which was lovely after seemingly consuming nothing but meat for a week.
Park Hyatt Vienna Living Room salad
The burrata was excellent as well.
Park Hyatt Vienna Living Room burrata
But the service was also lackluster. Despite being empty, we were almost never checked on.
In terms of the hotel’s other facilities, there’s a well appointed gym one level below the lobby. It felt a bit more like a cigar bar than a gym in terms of the decor, but I guess that fit with the overall theme of the hotel.
Park Hyatt Vienna gym
Park Hyatt Vienna gym
The gym overlooked the stunning indoor pool. As much as I love a nice outdoor pool, there’s something I love about a really classy indoor pool in an old building.
Park Hyatt Vienna pool
Park Hyatt Vienna bottom line
Physically the Park Hyatt Vienna was stunning, possibly one of the nicest Park Hyatts I’ve stayed at. It’s a great addition to Vienna, and is arguably the nicest hotel in the city (though I also quite enjoyed my stay at Hotel Imperial, which is an SPG Luxury Collection property).
The location of the Park Hyatt was also tough to beat, as it’s located within walking distance from most of the major sites in the city.
The service ranged from very good to atrocious, which is sort of unacceptable for a five star hotel. It’s one thing to have just one instance of bad service, but there were repeated instances of really disappointing service. It’s definitely not a huge deal, but for a luxury hotel you’d expect better.
Still, this is a fantastic hotel, and we got an incredible value staying here. This hotel really made me smile in terms of the value we were getting, and was a great reminder of how awesome points can be to deliver experiences one otherwise couldn’t afford.
All-in-all, I give this a hotel a huge thumbs up, and can’t wait to return.
Have you stayed at the Park Hyatt Vienna? If so, how was your stay? Do you have another favorite hotel in Vienna?
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