Park Hyatt Sydney Review


Hands down the hotel I was most looking forward to on this trip was the Park Hyatt Sydney. It’s unarguably the best hotel in Sydney, and arguably the nicest Park Hyatt in the world.

The last time I was in Sydney the hotel was undergoing a renovation, so I was excited to check out the “finished” product, even if I was a couple of years late.

I booked our four night stay at the Park Hyatt for 22,000 Gold Passport points per night. Last January this hotel went from being a Category 6 to being a Category 7 property, meaning that a stay at this property now costs 30,000 Gold Passport points per night, or pending Points + Cash availability, 15,000 Gold Passport points plus $300 per night.

Anyway, we arrived at the Park Hyatt shortly after 4PM. The entrance to the hotel is located off Hickson Road, right below the Sydney Harbour Bridge.

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Park Hyatt Sydney entrance

For a bit of perspective, below is what the other side of the hotel looks like, as it’s right on the harbour.

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Park Hyatt Sydney exterior

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Park Hyatt Sydney view

We were greeted by name as soon as we got out of our taxi, which was damn impressive. I had given the hotel our estimated arrival time, so I guess they figured it out based on that. The reception is just inside the entrance to the hotel.

Stylistically the lobby — and the entire hotel, for that matter — is exactly the style I love. It’s the perfect blend between contemporary, intimate, understated, and luxurious.

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Park Hyatt Sydney reception desk

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Park Hyatt Sydney lobby

Once at reception we were escorted up to our room immediately for in-room check-in.

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Park Hyatt Sydney concierge desk

The hotel has just four floors. Levels one through three have most of the guest rooms. Level four has a few suites and then the pool.

We took the elevator up to the third floor, and as we walked there the associate gave us a bunch of information about the hotel. It was a long walk to the room, but the associate joked that it would be well worth it. The hallways are really cool, though, since they have art and are winding. Besides, given that just about all the celebrities visiting Sydney stay here, you never know who you’ll run into. 😉

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Park Hyatt Sydney hallway

We were assigned room 343, a Twin Opera Deluxe room.

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Park Hyatt Sydney room entrance

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Park Hyatt Sydney floorplan

My dad and I were both speechless when we entered the room. The Park Hyatt is known for its incredible views, but you can’t really anticipate just how jaw-dropping the view is. It’s kind of like that first shower you take in Emirates A380 first class — no matter how much you anticipate it, you still can’t help but giggle when it actually happens.

Here was the first thing that caught our eye:

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Park Hyatt Sydney Opera Deluxe Room view

Anyway, the room featured a large entryway with the toilet to the left, the bathroom immediately ahead, and the rest of the room to the right.

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Park Hyatt Sydney Opera Deluxe Room entrance

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Park Hyatt Sydney Opera Deluxe Room entrance

The room was gorgeous. The Opera Deluxe Room is their biggest non-suite, as far as I know. It’s more like a junior suite than anything.

For that matter, it’s rare to find such a big room with two beds.

The room featured a dining table with two chairs, a couch, a chair, and then two twin beds.

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Park Hyatt Sydney Opera Deluxe Room

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Park Hyatt Sydney Opera Deluxe Room

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Park Hyatt Sydney Opera Deluxe Room twin beds

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Park Hyatt Sydney Opera Deluxe Room living area

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Park Hyatt Sydney Opera Deluxe Room dining area

Across from the couch was a flat screen TV on a separate stand, right in front of the balcony.

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Park Hyatt Sydney Opera Deluxe Room TV

The room has a well executed “open bathroom” concept, given that there’s a thick wood panel that slides between the bathroom and the bedroom, so you can make it as private or exposed as you want. Beyond that, the toilet is actually in a completely separate room by the entrance.

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Park Hyatt Sydney Opera Deluxe Room

Anyway, back closer to the hallway by the entrance was the minibar, which also housed the Nespresso machine.

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Park Hyatt Sydney Opera Deluxe Room minibar

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Park Hyatt Sydney Opera Deluxe Room minibar

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Park Hyatt Sydney Opera Deluxe Room coffee machine

The entrance to the bathroom was located just past that. The bathroom featured double sinks, a soaking tub, and a large walk-in shower.

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Park Hyatt Sydney Opera Deluxe Room bathroom

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Park Hyatt Sydney Opera Deluxe Room bathroom

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Park Hyatt Sydney Opera Deluxe Room bathtub

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Park Hyatt Sydney Opera Deluxe Room bathroom

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Park Hyatt Sydney Opera Deluxe Room shower

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Park Hyatt Sydney Opera Deluxe Room shower

Toiletries were Le Labo Bergamote 22 branded, which are among my favorites.

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Park Hyatt Sydney Le Labo Bergamote 22 toiletries

As I said above, the toilet was in a completely separate room by the entrance, and also had a separate sink.

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Park Hyatt Sydney Opera Deluxe Room toilet

You’ve gotta love that it was even a Japanese toilet!

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Park Hyatt Sydney Opera Deluxe Room toilet

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Park Hyatt Sydney Opera Deluxe Room bathroom

But of course the highlight of the room was the view. The room had two balconies — one near the dining table, and one near the beds. The one near the dining table had two chairs and a small table of sorts.

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Park Hyatt Sydney Opera Deluxe Room balcony

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Park Hyatt Sydney Opera Deluxe Room balcony

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Park Hyatt Sydney Opera Deluxe Room balcony

To the left you could see the other “wing” of the hotel and the Harbour Bridge.

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Park Hyatt Sydney Opera Deluxe Room view

And then straight on you have a view of the Sydney Opera House. There simply aren’t words that can do justice to the view.

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Park Hyatt Sydney Opera Deluxe Room view

For what it’s worth there is now a cruise ship terminal to the right, so you do also have partial views of a cruise ship every couple of days.

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Park Hyatt Sydney Opera Deluxe Room view

The room has electric curtains, so pushing the “curtains up” button every morning and waking up to this view is just beyond words…

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Park Hyatt Sydney Opera Deluxe Room view

For our Diamond welcome amenity we had the choice between 1,000 points and a bottle of wine. While I usually select the points, this was a case where I of course went with the latter given that our room was the ideal place for happy hour. 😉

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Park Hyatt Sydney Opera Deluxe Room view

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Park Hyatt Sydney Diamond welcome amenity

As luck would have it, we had two bottles of Dom from issues we had on our Emirates flights. Suffice to say that I don’t think there’s a better view for enjoying some champagne!

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Park Hyatt Sydney champagne with a view

The hotel’s restaurant, The Dining Room, is located just to the right of the lobby. There’s a separate entrance which lets out directly onto the pier. Here’s a fun fact I learned during my stay — the pier in front of the Park Hyatt belongs to the hotel, but they give access to the public all but two days per year. One of those days where they don’t is New Years Eve. Instead, it’s exclusively reserved for hotel guests.

While I usually avoid “hotspots” for New Years Eve, I’m now determined to celebrate here some year.

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Park Hyatt Sydney pier

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Park Hyatt Sydney The Dining Room

The Dining Room serves breakfast from 6:30AM until 10:30AM (11AM on weekends). It’s a beautiful restaurant, and it’s almost worth going during off peak times so you can get a seat by the window.

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Park Hyatt Sydney The Dining Room

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Park Hyatt Sydney The Dining Room

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Park Hyatt Sydney The Dining Room

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Park Hyatt Sydney The Dining Room

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Park Hyatt Sydney The Dining Room

As a Diamond member you get “The Dining Room Breakfast,” which includes the buffet plus something off the a la carte menu.

The menu read as follows:

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Personally I thought the buffet was so great that I didn’t even bother ordering off the menu most mornings.

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Park Hyatt Sydney The Dining Room breakfast buffet

The buffet itself isn’t huge (it’s not like a breakfast buffet in Southeast Asia or the Middle East, for example), but the quality was exceptional.

Especially good (aka worth gaining weight over) were the bread pudding and jelly donuts. And on the not-so-unhealthy front, the berries were especially fresh, and smoked salmon was truly incredible.

Seriously, the smoked salmon basically melts in your mouth, it’s on par with the balik salmon which Cathay Pacific used to serve in first class.

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Park Hyatt Sydney The Dining Room breakfast buffet

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Park Hyatt Sydney The Dining Room breakfast buffet

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Park Hyatt Sydney The Dining Room breakfast buffet

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Park Hyatt Sydney The Dining Room breakfast buffet

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Park Hyatt Sydney The Dining Room breakfast buffet

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Park Hyatt Sydney The Dining Room breakfast buffet

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Park Hyatt Sydney The Dining Room breakfast buffet

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Park Hyatt Sydney The Dining Room breakfast buffet

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Park Hyatt Sydney The Dining Room breakfast buffet

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Park Hyatt Sydney The Dining Room breakfast buffet

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Park Hyatt Sydney The Dining Room breakfast buffet

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Park Hyatt Sydney The Dining Room breakfast buffet

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Park Hyatt Sydney The Dining Room breakfast buffet

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Park Hyatt Sydney The Dining Room breakfast buffet

There were also a few hot dishes at the buffet.

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Park Hyatt Sydney The Dining Room breakfast buffet

The lattes they served were excellent, and the staff were quite good about refills.

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Park Hyatt Sydney The Dining Room breakfast cafe latte

One morning I ordered an omelet.

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Park Hyatt Sydney The Dining Room breakfast omelet

Another morning I ordered the pancakes.

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Park Hyatt Sydney The Dining Room breakfast pancakes

Each morning we were given a check for $0, presumably both for accounting and so that tips could be added, if so desired.

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Park Hyatt Sydney The Dining Room breakfast check

In terms of the hotel’s other facilities, the fourth floor has an outdoor pool. It’s on the small side, so don’t expect to swim laps or splash around like a walrus, but the views are pretty breathtaking, and the deck itself is awesome.

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Park Hyatt Sydney pool

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Park Hyatt Sydney pool

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Park Hyatt Sydney pool

Then the gym is located on the third floor, which is a decent size given how small the hotel is.

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Park Hyatt Sydney gym

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Park Hyatt Sydney gym

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Park Hyatt Sydney gym

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Park Hyatt Sydney gym

In terms of the hotel’s other facilities, there’s The Living Room, which is the bar located off the lobby. I never actually used it, though it seemed to be pretty happening at night, presumably also by non-guests that wanted to soak in the views for the cost of a couple of cocktails.

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Park Hyatt Sydney lobby lounge

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Park Hyatt Sydney lobby lounge

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Park Hyatt Sydney lobby lounge

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Park Hyatt Sydney lobby lounge

Not only is this hotel physically stunning, but the service really truly was exceptional. Perhaps the highlight of the service at this hotel is the concierge team. Usually I don’t rely much on hotel concierges, but Jonathan and Mark were indescribably awesome.

The concierge desk is located right by the elevator, so they seem to build up a rapport with just about every guest. I’ve never seen concierges so seemingly personally vested in making sure people have a great time. And for that matter I’ve never seen a concierge memorize so many darn names.

So I literally just left everything on the dining front up to them, and they hit it out of the park every time. I’m pretty sure I could have asked for a Hello Kitty themed German/Afghan fusion restaurant within walking distance and they would have found something. From informal to fancy dining, they really couldn’t have been more spot on with their recommendations based on the limited information I provided.

Not only that, but the next day they’d always remember where we ate and ask how it was. Seriously, Jonathan and Mark are one of a kind.

Anthony, one of the guest services managers, was also especially awesome and helpful, and he was sometimes at the concierge desk as well.

Park Hyatt Sydney bottom line

This is hands down my favorite Hyatt in the world. I had high expectations going in, but they were exceeded by a long shot. People usually tell me I’m overly critical in my reviews, but this is one of the few stays I can remember that was more or less flawless. From the physical property to the view to the service to the food in the restaurant… WOW!

If you haven’t yet visited the Park Hyatt Sydney, put it on your bucket list and go!

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Michael D Haddad Guest

Just stayed this week in 211 in an Opera view king. Full on Opera view over the park and from our LR balcony a 75% view of the bridge. Lucky; Jonathan say hi. He was amazing and worked hard for us. Lastly, no more Globalist welcome amenities.

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Tony Bailey Guest

The 'Overseas Passenger Terminal' has been there a lot longer than the hotel! In fact since 20 December 1960 when it was for liners and not cruises. It is apparently part od the Opera House World Heritage Area - https://en.wikipedia.org/wiki/Overseas_Passenger_Terminal

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Susan Guest

@Brandi - I'm not Lucky, but as I just stayed at this hotel last weekend (Opera Deluxe), I don't believe there is a room which will give you a clear view of the entire Harbour Bridge for a fireworks display - there are rooms with at least partial views of the Bridge, but not the entire span. However, you can get a great view of the bridge from the boardwalk outside the property (which is owned by the hotel).

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Brandi Guest

Could you see the Harbor bridge fully during the fireworks display. I mainly want to stay here for the fireworks view, but I've seen reviews online noting that the bridge isn't visible and that's sort of the center piece of the show. Thanks so much

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Lakkana Guest

One of the worst Concierge I ever encountered. Probably not the whole team but 1 person can spoil your holiday. This might only happen when you are an asian. Haven't had a good look at his name tag. He just turn his head away everytime we walk pass to get to the elevators. His colleagues greeted us but not him, the chabby guy. When non-asian guests approached the counter, he greeted him and offered helping questions but for us, we need to really aproach him to get his attention and this was so obvious. When we ask for some restaurants directions, he simply mark the point on the map and that was it. When we asked for more reccommendations he handed us a handbook like he wanted his job done quickly. No explaination no nothing. Not feeling welcome at all. This is the only Hyatt hotel that made me felt Diamond members are not recgonized. Maybe because everybody are Diamonds.

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