Review: Hyatt Regency JFK At Resorts World New York

Review: Hyatt Regency JFK At Resorts World New York

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NAME: Hyatt Regency JFK at Resorts World
LOCATION: New York, New York
DATE: February 2023
REVIEW RATING:
BEN SAYS: The Hyatt Regency JFK is a quirky yet delightful hotel. It has excellent elite recognition, a good club lounge, nice rooms, and friendly service, though doesn't have an airport shuttle or restaurant.
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As part of my review trip, I ended up having two nights in New York, after arriving from Paris and before departing for London. Now, any sane person would go into the city… but that’s not what I did. Instead I decided to stay at the Hyatt Regency JFK at Resorts World New York.

This 400-room hotel only opened in 2021, and has intrigued me endlessly. It’s in Queens, and it’s a casino hotel that doubles as an airport hotel, minus a shuttle. Curiosity got the best of me, and so I decided this was the perfect opportunity to check it out, especially since I was mainly just looking to sleep, work, and exercise.

Well, I have to say that for the most part this place really impressed me. It has excellent Globalist recognition, beautiful suites with Le Labo amenities, a great club lounge (well, by US standards), and friendly service.

Now, admittedly this hotel also has its quirks. It doesn’t have a restaurant on-site, and unless you want to gamble, there’s not a whole lot nearby.

Nonetheless this will be my new go-to option when overnighting at JFK, as it’s infinitely nicer than all the other JFK airport hotels (well, minus the TWA Hotel, though that’s priced much higher, and I’m also not a fan of supporting their nickel-and-diming practices, as much as it’s avgeek heaven).

Booking the Hyatt Regency JFK at Resorts World

The Hyatt Regency JFK at Resorts World is a Category 3 World of Hyatt property (though it will shortly become a Category 4 property). For my nights, the property was running 12,000 World of Hyatt points per night, and that’s how I booked. For context, I value World of Hyatt points at 1.5 cents each, so to me 12,000 points are worth $180.

As a point of comparison, the cash rate would have been $250 including taxes & fees, so redeeming points seemed like the better value. Note that this hotel also has a $25 nightly destination fee (inclusions listed here), which is waived for all World of Hyatt members on award stays, and for Globalist members on all stays.

Even if you’re not a Hyatt loyalist, earning World of Hyatt points can be pretty easy. In addition to being able to earn World of Hyatt points with the World of Hyatt Credit Card (review) and World of Hyatt Business Credit Card (review), you can also transfer over points from Chase Ultimate Rewards.

Hyatt Regency JFK at Resorts World location

The Hyatt Regency JFK at Resorts World is located in Queens, about a 10-15 minute drive from JFK Airport. In an Uber or Lyft, the drive costs around $20-25 one-way.

On the one hand, I can’t understand why the hotel doesn’t have an airport shuttle, since I feel like that would make this hotel much more attractive with those overnighting near the airport (and the hotel seemed totally deserted to me, which makes me believe they don’t get many airport overnights).

On the other hand, I actually found the ridesharing situation to be preferable to a shuttle. Realistically speaking, JFK airport hotels with shuttles require you to first take the AirTrain to Federal Circle Station, and then you have to wait for a shuttle. Airport shuttles are notoriously unreliable, so you have to expect that you could easily be waiting half an hour for a shuttle to arrive (never mind how unpleasant weather can be in New York for much of the year).

So I don’t personally mind the property’s lack of a shuttle, since the time savings of ridesharing are significant compared to the typical wait for an airport shuttle.

Now, there’s almost nothing in the immediate area of the hotel, other than a massive parking lot and a horse racing track.

When you’re facing the building, the Hyatt Regency is to the left, and then the Resorts World casino is to the right.

Hyatt Regency JFK exterior
Resorts World New York entrance

Hyatt Regency JFK at Resorts World lobby & check-in

While there’s theoretically a way to directly access the Hyatt Regency from outside, that door was locked during my stay, so you enter through the main Resorts World entrance. As you’d expect, there’s a pretty grand entrance, with the casino straight ahead, and the entrance to the hotel to the left.

Resorts World New York entrance
Hyatt Regency JFK at Resorts World entrance

Once you walk down the hall to the Hyatt Regency, you’ll forget that you’re in a hotel connected to a casino.

Hyatt Regency JFK at Resorts World entrance

The Hyatt Regency has a modern but generic lobby. The are plenty of sitting areas in the lobby, from comfortable chairs, to booths with tables.

Hyatt Regency JFK at Resorts World lobby
Hyatt Regency JFK at Resorts World lobby
Hyatt Regency JFK at Resorts World lobby

My check-in experience was seamless. I was immediately helped, and was thanked for being a Globalist member, and informed that I had been upgraded to an executive suite. This hotel is great with proactive suite upgrades for elite members, and there’s quite a big pool of rooms to be upgraded to.

The front desk associate also familiarized me with the hours of the Regency Club, as well as the basics of the gym, both of which I’ll talk more about below.

The elevators leading to guest rooms were right across from reception. In the evenings there were security guards verifying room keys. I’m not sure why, exactly… perhaps that’s just standard for hotels connected to casinos.

Hyatt Regency JFK at Resorts World elevators

Hyatt Regency JFK at Resorts World suite

I was assigned room 1015, an executive suite on the 10th floor (also the hotel’s top floor). My room was one of the first ones down the hall from the elevator, so it was always easy to go up and down.

Hyatt Regency JFK at Resorts World hallway

Executive suites at the Hyatt Regency JFK are marketed as being 750 square feet, and include two full bathrooms, and a separate living room and bedroom. Inside the entrance to the room was a closet to the left, and then the first bathroom to the right.

Hyatt Regency JFK at Resorts World suite entryway

This wasn’t just a half bath, but rather consisted of a sink, toilet, and walk-in shower.

Hyatt Regency JFK at Resorts World suite second bathroom
Hyatt Regency JFK at Resorts World suite second bathroom

Past that was the living room, which had a sofa (with one end having a daybed), a desk with a chair, and a wall-mounted TV.

Hyatt Regency JFK at Resorts World suite living room
Hyatt Regency JFK at Resorts World suite living room

Along the interior wall of the living room was a small bar area with a mini-fridge (which had two complimentary bottles of water) and a Keurig coffee machine.

Hyatt Regency JFK at Resorts World suite living room
Hyatt Regency JFK at Resorts World suite coffee machine

Then the bedroom featured a very comfortable king size bed, two night stands (oddly without outlets installed), and a TV across from that. While not a Four Seasons, I found the room design to be thoughtful and interesting, between the wallpaper, the art, and some of the other small touches with the finishes.

Hyatt Regency JFK at Resorts World suite bedroom
Hyatt Regency JFK at Resorts World suite bedroom

The view, on the other hand, left a bit to be desired, as it mostly just faced a parking lot. On a clear day, though, you can see the New York City skyline in the distance.

Hyatt Regency JFK at Resorts World suite view

Then off the bedroom was the main bathroom, which was huge. It had double sinks, a soaking tub, a walk-in shower, and a toilet.

Hyatt Regency JFK at Resorts World suite bathroom
Hyatt Regency JFK at Resorts World suite bathroom
Hyatt Regency JFK at Resorts World suite bathtub
Hyatt Regency JFK at Resorts World suite shower
Hyatt Regency JFK at Resorts World suite toilet

Toiletries were from Le Labo, and were in individual containers. I’m guessing Le Labo amenities are just available in suites, but even so, I can’t remember the last time I stayed at an airport hotel with such high-end toiletries!

Hyatt Regency JFK at Resorts World suite toiletries

A few hours after checking in, I was delivered a welcome amenity, including sparkling water, Diet Pepsi, a cheese plate, nuts, and some sweets. I wasn’t expecting that!

Talk about attention to detail. Maybe a decade ago, a Hyatt front desk associate at a property I frequented noted in my World of Hyatt profile that I like Diet Coke and sparkling water, so it’s always impressive if a hotel goes into your profile to view that, and then customizes your amenity accordingly.

Hyatt Regency JFK at Resorts World welcome amenity

Wi-Fi in the room was fast and free, and daily housekeeping was offered. I also want to mention that the hotel felt really clean, from the rooms to the public spaces. You know how sometimes you stay at a hotel and you know your room was cleaned, but it still doesn’t feel very clean? Well, that wasn’t the case here.

What a treat to stay here as a Globalist, between the excellent proactive upgrades, plus the nice room design.

Hyatt Regency JFK at Resorts World club lounge

As a Globalist member I had access to the Regency Club at the Hyatt Regency JFK. Guests can also purchase access to this for $40 per person per day, and if you’re staying here you may want to, because the hotel doesn’t have any restaurants (which I find to be odd, though you can dine next door at the casino).

The Regency Club is located on the lobby level, just down the hall from reception and to the left.

Hyatt Regency JFK hallway to club lounge
Hyatt Regency JFK Regency Club exterior

The Regency Club can be accessed 24/7, and has a variety of seating options, including dining tables, couches, and more.

Hyatt Regency JFK Regency Club seating
Hyatt Regency JFK Regency Club seating
Hyatt Regency JFK Regency Club seating
Hyatt Regency JFK Regency Club buffet

The Regency Club also has a computer and printer, in case you have a need for that during your stay.

Hyatt Regency JFK Regency Club computer

Throughout the day there were sinfully delicious and massive packaged cookies available for guests to grab. Honestly, it should be illegal to just have these sitting around, because they’ll really test your self restraint.

Hyatt Regency JFK Regency Club snacks

You can also help yourself to a selection of drinks from the coffee machine (I found the Farmer Brothers coffee to just be “meh”) any hour of the day or night.

Hyatt Regency JFK Regency Club coffee machine

There are also a variety of non-alcohlic drinks, ranging from juice, to Red Bull, to soda, to water. For a US club lounge, I found the all-day drink selection to be above average.

Hyatt Regency JFK Regency Club drinks

In the evenings, the Regency Club had a happy hour from 5PM until 8PM, including complimentary snacks and alcoholic drinks (that’s noteworthy, since most “basic” club lounges in the US just have an honor bar, where you have pay for drinks).

I was impressed by the selection, as there was a legitimately good salad bar, cold cuts, and a selection of bread.

Hyatt Regency JFK Regency Club happy hour snacks
Hyatt Regency JFK Regency Club happy hour snacks

There were three hot dishes which rotated nightly. One night the options included smoky gouda arancini, beef wellington, macaroni & cheese wedges. Okay, that’s not exactly the healthiest selection, but that’s what the salad bar is for. 😉

Hyatt Regency JFK Regency Club happy hour snacks
Hyatt Regency JFK Regency Club happy hour snacks
Hyatt Regency JFK Regency Club happy hour snacks
Hyatt Regency JFK Regency Club happy hour snacks

Then there were a variety of desserts, including cookies, cupcakes, and little chocolate bites.

Hyatt Regency JFK Regency Club happy hour snacks

Lastly, there was a selection of complimentary cocktails, all of which came in cans and bottles. This included beer, canned Cutwater cocktails (lima margarita and tiki rum mai tai), and canned Dark Horse wine (pinot grigio and pinot noir).

I’ve gotta say, the canned wine was surprisingly drinkable. And since it’s served in a 12 ounce can, you’re basically committed to enjoying 2.4 servings of wine at a time. 😉

Hyatt Regency JFK Regency Club happy hour drinks

In the mornings breakfast was served in the Regency Club from 6:30AM until 10AM. This included a variety of cold cuts, cheese, fruit, and veggies.

Hyatt Regency JFK Regency Club breakfast
Hyatt Regency JFK Regency Club breakfast

There was also a selection of bread and pastries, as well as cereal.

Hyatt Regency JFK Regency Club breakfast
Hyatt Regency JFK Regency Club breakfast

There were rotating hot dishes, which one morning included pancakes filled with blueberries, cheese omelets, hash browns, and pork and chicken sausages.

Hyatt Regency JFK Regency Club breakfast
Hyatt Regency JFK Regency Club breakfast
Hyatt Regency JFK Regency Club breakfast
Hyatt Regency JFK Regency Club breakfast

Obviously this doesn’t hold a candle to a Ritz-Carlton club lounge or many top international club lounges, but for a domestic Hyatt Regency lounge I was extremely impressed.

I also appreciated how there was relaxing classical music playing in the background in the club, as so many lounges seem to have TV on at a loud volume, which to me is the worst kind of background noise.

Hyatt Regency JFK at Resorts World grab & go market

The Hyatt Regency JFK doesn’t have a restaurant, but rather just has a grab & go market in the lobby, which is open daily from 6AM until 2AM. Here you can purchase coffee, and a variety of other drinks and both fresh and packaged snacks.

Hyatt Regency JFK grab & go market
Hyatt Regency JFK grab & go market
Hyatt Regency JFK grab & go market

Hyatt Regency JFK at Resorts World gym

The Hyatt Regency JFK has a gym on the second floor, which can be accessed by guests 24/7. The gym was a good size, with a solid variety of cardio and weight equipment. There was no one else in the gym both times that I used it.

Hyatt Regency JFK gym
Hyatt Regency JFK gym
Hyatt Regency JFK gym
Hyatt Regency JFK gym
Hyatt Regency JFK gym

Resorts World New York features & amenities

As you can see above, there’s nothing about the Hyatt Regency JFK that will make you feel like you’re staying in a casino hotel. It’s rather odd to me that the hotel doesn’t have any restaurants, but rather just has the club lounge and the grab & go market.

Resorts World does have some dining options, which you can read about here. I didn’t take any pictures, since casino security staff can be weird about picture taking. For what it’s worth, Sugar Factory is the main restaurant, and that’s currently closed, for whatever reason. There was also a burger joint and noodle place, so there are some decent places to eat, but don’t expect to have a Las Vegas-style selection.

I like this hotel, but don’t understand the economics

I enjoyed my stay at the Hyatt Regency JFK, and would return in a heartbeat if I needed an overnight near the airport. However, I can’t really figure out the economics of this property, and I couldn’t help but notice that the hotel seemed eerily quiet during my stay.

Is this intended to be a casino hotel? If so, is there sufficient demand for a casino in Queens to fill a 400-room hotel, even on the weekends? Is this supposed to be an airport hotel? If so, why isn’t there a shuttle?

Like I said, I actually didn’t mind the lack of a shuttle, given how inefficiently they often operate. However, for a vast majority of travelers, that’s a deal-breaker when booking an airport hotel. I get that operating an airport shuttle isn’t cheap, but I imagine it would increase the nightly demand for rooms by the dozens. Unless the hotel actually already has high occupancy (which my experience doesn’t reflect), then it seems like they should invest in a shuttle service.

Anyway, those are just my unsolicited two cents, in case the hotel isn’t doing as well as the owners had hoped, and they’re wondering why.

Bottom line

The Hyatt Regency JFK at Resorts World is a surprisingly delightful hotel. It has friendly staff, great elite recognition, huge and nicely appointed suites, an above average club lounge, Le Labo toiletries, and it’s only a 10-15 minute drive from JFK. The hotel is attached to a casino, but you wouldn’t know it when you’re inside the hotel.

The downside to this property is the lack of dining outlets, aside from a grab & go market and the club lounge. If you want to eat anything substantial, you’ll have to venture into the casino.

What’s your take on the Hyatt Regency JFK?

Conversations (41)
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  1. Laslo Toth Guest

    I've stayed there 4 times in the last 18 months. It's kind of convenient to JFK, not at all to the city.

    It always seems empty. The hotel. The casino. The parking lot.

    But on a redemption basis it's a good deal. If you need to stay close before an early flight it's a good option.

    I've stayed in the suite mentioned in this article and it's great.

    There is a food court and...

    I've stayed there 4 times in the last 18 months. It's kind of convenient to JFK, not at all to the city.

    It always seems empty. The hotel. The casino. The parking lot.

    But on a redemption basis it's a good deal. If you need to stay close before an early flight it's a good option.

    I've stayed in the suite mentioned in this article and it's great.

    There is a food court and they have popeye's. That's a plus.

    My one real beef? There are all kinds of Lutron light devices and when you turn off the lights in the room, there are seemingly dozens of green, red, and blue LEDs for all the tech. Blackout curtains don't do the trick when you are getting lasered by the light fixtures.

  2. Alex Guest

    I don't understand how you can repeatedly say this property doesn't have a restaurant when it's in the same building as a casino that has multiple restaurants?

  3. emilyaj Guest

    Also, I can’t understand with that giant parking lot why they don’t run a Park/Sleep/Fly offer. We asked about it, and the manager reported that is wasn’t possible, even for additional fee.

    1. Corey Guest

      Thanks for this - I was looking everywhere to see if this was something they offered, but nobody had any information

  4. Grey Diamond

    Quite shocking that a nice suite like that would have a Keurig machine. It seems so common in hotels in the states, but it makes such poor coffee. Surely a Nespresso machine wouldn't be too much more expensive.

  5. Neil Guest

    FWIW, one of the best Italian restaurants is less than 5 minutes away (at Lefferts Blvd and Conduit Blvd). A well know institution in certain circles in New York.

  6. Polly Gatehouse Guest

    And it’s 100% better than the dreadful TWA…..

    1. Legend717 Guest

      Aww, that makes me sad; I love the TWA!
      But it is what it is- there were definitely some odd oversights in design. Plus, you're not getting out of the restaurant for anything less than $50 a person, and considering the decent rooms easily crest $450 a night... It's a birthday special treat for me, rather than a routine stay.
      But I love the building so much I can't help it. And the Paris Cafe. Don't love the nude homeless dude, though.

  7. Trevor Guest

    We stayed last summer and were pleasantly surprised. We also received an upgrade to a suite, and were impressed by the club lounge. When we were there, there must have been dozens of flight crews checking in and out, so I'm guessing the hotel caters to them (although no shutttle so, I dunno), and alot of people were clearly staying there after a night of overdoing it at the casino.

  8. Alex Guest

    Since we moved 100 miles outside of Manhattan in the pandemic this is our go to hotel when we have an early morning. With 2 kids getting the suite upgrade as a Globalist is awesome. We are usually driving so the lack of shuttle does not bother me. I found the lounge to nice but the F&B was "meh" when we were last there. I think aspirationally this is a casino hotel. With the exception...

    Since we moved 100 miles outside of Manhattan in the pandemic this is our go to hotel when we have an early morning. With 2 kids getting the suite upgrade as a Globalist is awesome. We are usually driving so the lack of shuttle does not bother me. I found the lounge to nice but the F&B was "meh" when we were last there. I think aspirationally this is a casino hotel. With the exception of the TWA hotel ($$$) this seems to be the nicest hotel at JFK. Wish JFK had a better option.

  9. Chris N Guest

    Thanks Ben for your review. I have stayed here several times and it has been fine for an overnight prior to an international trip from JFK. Yes it would be nice to have a shuttle but I have had mixed experiences with those at other JFK hotels. I make good use of cat 1-4 free night certificates as well as award bookings so I'm happy. When talking to the front desk associate last fall he...

    Thanks Ben for your review. I have stayed here several times and it has been fine for an overnight prior to an international trip from JFK. Yes it would be nice to have a shuttle but I have had mixed experiences with those at other JFK hotels. I make good use of cat 1-4 free night certificates as well as award bookings so I'm happy. When talking to the front desk associate last fall he mentioned they plan to redevelop the whole area and the racetrack is going to be razed. So this is supposedly the early part of major changes in the area.

    People have complained about the food options but there are some choices in the casino and easy to get to. The lounge has rotating options for breakfast so sometimes they don't have exactly what one would like but that's part of the package. Often i am leaving early morning for the airport anyway and I can eat at the airport lounge so the food choices in the morning don't usually bother me.

    It is a clean and pleasant hotel and while it has its quirks, it could be a lot worse.

  10. GP_7676 Guest

    I stayed here on an overnight last September and thought it was a great option. The lack of a shuttle doesn't really bother me since I've had terrible luck with airport shuttles in general just not being around/taking forever once I land.

    I originally had the TWA hotel booked but as the date drew nearer I couldn't justify the sky high cost when this was available for 12,000 points. Also if the weather is nice...

    I stayed here on an overnight last September and thought it was a great option. The lack of a shuttle doesn't really bother me since I've had terrible luck with airport shuttles in general just not being around/taking forever once I land.

    I originally had the TWA hotel booked but as the date drew nearer I couldn't justify the sky high cost when this was available for 12,000 points. Also if the weather is nice and you have some time to kill the Jamaica Bay Wildlife Refuge is a short(ish) walk and a bus ride away.

  11. Jordan Diamond

    Wow, people are riding their horses high today. Understandable since the solar energy is raging from the sun.

    I wonder if there is no restaurant in the hotel section because they want to encourage guests to check out the casino. I would bet there are restaurants over there?.

    Sounds like no one ventured next door to the casino?

  12. Clem Diamond

    I suspect this hotel is primarily geared towards the casino people. It's really far from the city, it takes a long time via the subway to get there and the drive is not fun either / very expensive through cab or car service. So a lot of people who want to gamble for a weekend or all night / get drunk etc, also knowing there are often some shows/concerts, would probably prefer to stay on...

    I suspect this hotel is primarily geared towards the casino people. It's really far from the city, it takes a long time via the subway to get there and the drive is not fun either / very expensive through cab or car service. So a lot of people who want to gamble for a weekend or all night / get drunk etc, also knowing there are often some shows/concerts, would probably prefer to stay on site? And then they probably figured they might market it as a JFK hotel to get additional business from a different crowd (especially given the dire lack of decent hotels around JFK).

  13. Carl Member

    It would be very cool if the property were to offer an on-demand complimentary shuttle to/from the Lefferts Blvd Airtrain station. There's a fairly direct road that avoids highways, so a single vehicle/driver could provide sufficient service. I had bad experience trying to call an Uber there. If you start at a JFK terminal the Uber ride approaches $30, so it's not inexpensive.

  14. Abidjam Guest

    Nice review. Quite impressive offering for JFK-area.

  15. Photo Pilot. Guest

    Nice review of a good option for the JFK area. I don’t get their business model either, but if the price is good or the points redemption is favorable I wouldn’t hesitate to stay here during one of my many trips to or through JFK.

  16. shoeguy Gold

    There is not a lot of choice at JFK among hotels. The TWA Hotel is fabulous, but it is extremely expensive for what it is. The rest of the offerings in and around JFK are subpar, so this look and feels like a good addition, even if it is in close proximity, but not quite at JFK. Airline crews and others stay as far as the Marriott in Uniondale, next to the stadium. No problem...

    There is not a lot of choice at JFK among hotels. The TWA Hotel is fabulous, but it is extremely expensive for what it is. The rest of the offerings in and around JFK are subpar, so this look and feels like a good addition, even if it is in close proximity, but not quite at JFK. Airline crews and others stay as far as the Marriott in Uniondale, next to the stadium. No problem here. If you don't want canned wine, then head to a Manhattan luxury property. What this Hyatt should do is have better food options given that it likely has trapped guests (crews, overnighters, etc...)

    1. YinDaoYan Diamond

      What this Hyatt should do is have better food options

      Or just a DoorDash delivery area in the lobby...

    2. Clem Diamond

      Good luck getting some decent food through DoorDash in that area. There is nothing around.

  17. Hotel stayer Guest

    Stayed here in October 2021, when the hotel was relatively “new”. They were offering suites back then for $89 + 9000 Hyatt points. Hotel security is high because of its proximity to the casino (and the casino is the owner of the hotel, though Hyatt runs the branding). The idea is that guests will be staying at the casino, and the casino comps some rooms on occasion.

    The casino betrays the conventional idea of New...

    Stayed here in October 2021, when the hotel was relatively “new”. They were offering suites back then for $89 + 9000 Hyatt points. Hotel security is high because of its proximity to the casino (and the casino is the owner of the hotel, though Hyatt runs the branding). The idea is that guests will be staying at the casino, and the casino comps some rooms on occasion.

    The casino betrays the conventional idea of New York, as its far from Manhattan, has a wide open parking lot that’s free (but you have to move your car each night), but it was a great stay and definitely would consider going back if I had a good reason.

    Also be aware it is going up in category value so book before the end of the month to avoid having to pay more points.

  18. CJoe Guest

    When I stayed at this hotel last month, the Sugar Factory was closed, so everything sold to Hotel guests at the Market was made 50% off.
    As a Globalist, they also gave me $10 daily credit at the Market, which turned out to be worth $20 with the discount.
    When heading into Manhattan from JFK, the A Subway train stops at the Aqueduct-N Conduit Ave platform and then the Aqueduct Racetrack platform, which...

    When I stayed at this hotel last month, the Sugar Factory was closed, so everything sold to Hotel guests at the Market was made 50% off.
    As a Globalist, they also gave me $10 daily credit at the Market, which turned out to be worth $20 with the discount.
    When heading into Manhattan from JFK, the A Subway train stops at the Aqueduct-N Conduit Ave platform and then the Aqueduct Racetrack platform, which is the Hyatt Regency Hotel and Casino. But when coming from Manhattan, the A Subway train only stops at the Aqueduct-N Conduit Ave platform, bypassing the Aqueduct Racetrack platform. There is a casino shuttle available from the Aqueduct-N Conduit Ave subway stop during casino hours. Otherwise, it's a 10 to 15 minute walk to the Hotel.

  19. Dave The Wave Member

    Canned wine in a 5 star hotel club lounge? That is pretty ordinary I reckon.

    1. Ben Schlappig OMAAT

      @ Dave The Wave -- As mentioned in the review, generally Regency Clubs don't have complimentary wine. And the one that can typically be purchased with the "honor bar" is even lower quality than this.

  20. Alex Conway Guest

    Hi Ben, I'm just thinking about that "Hyatt front desk associate at a property I [you] frequented", where about 10 years ago the front desk associate in question added to your World of Hyatt profile that you liked Diet Coke and sparkling water. Was the Hyatt Hotel in question the Hyatt Olive 8 Seattle by any chance? I remember you mentioning in passing about 5 years ago that you were on particularly good terms with the general manager there.

    1. Ben Schlappig OMAAT

      @ Alex Conway -- Hah, thanks for reading for such a long time (based on the observation). While I spent a lot of time at the Hyatt Olive 8, this was actually at the Grand Hyatt Tampa, which was my "home base" for quite some time, and is the Hyatt I've most frequented over the years (though it has been a long time since I've stayed there).

  21. Judith Goodman Guest

    I am a Hyatt fan and a Discoverist . This is the worst Hyatt anywhere. No restaurant, no bar, and in the middle of nowhere. We will never stay there again. How dare they call this a "Hyatt Regency. "

    1. YinDaoYan Diamond

      This is the worst Hyatt anywhere.

      Do you care about your own credibility?

  22. Ethan Guest

    Considering the Category of the hotel just went up to C4, I suppose the hotel is not that empty.
    For the higher quality room and F&B than usual, the owner being an Asian company must helped - Genting’s Resort World hotels in Vegas are above average too.

    1. YinDaoYan Diamond

      Asians have high standards.

  23. Christian Guest

    My wife and I stayed there for a night midweek last May. We didn't get bumped up to a suite (same toiletries though) but really liked the place. The room was comfortable, the Grab N Go food was surprisingly good quality and the club lounge food was good restaurant level. Even paying for a cab each way, we were very impressed.

    1. Babblespeak Guest

      It was helpful information, so yes, “cool story.” Your comment wasn’t particularly high standard though.

  24. Regis Guest

    Unforgivable not having a shuttle.

    1. YinDaoYan Diamond

      Hyatt dropping the ball on a corporate level. Brand standard should be that an airport code or the word "Airport" in the hotel title means there is free transportation (exclusive only of an optional gratuity) between the airport and the hotel.

  25. NYCJim Guest

    Hi Ben. Nice review. I'd add that, while I'm not sure how much and Uber would cost from JFK, folks could take the JFK Airtrain to the A train at Howard Beach/JFK and take the train 2 stops north to the Aqueduct stop which is connected by a bridge to the casino/hotel. On the way out, its slightly more difficult since there is no southbound stop at Aqueduct, but you can take the casino shuttle...

    Hi Ben. Nice review. I'd add that, while I'm not sure how much and Uber would cost from JFK, folks could take the JFK Airtrain to the A train at Howard Beach/JFK and take the train 2 stops north to the Aqueduct stop which is connected by a bridge to the casino/hotel. On the way out, its slightly more difficult since there is no southbound stop at Aqueduct, but you can take the casino shuttle to the North Conduit stop and then 1 stop to Howard Beach/JFK and the Airtrain. Airtrain is now $8.25 and the subway is 2.75.

    1. Never In Doubt Guest

      Ben: “In an Uber or Lyft, the drive costs around $20-25 one-way.”

      Not only didn’t you read what Ben wrote, your alternative makes sense only for the most penny pinching of solo travelers.

    2. YinDaoYan Diamond

      And what's wrong with penny pinching?

      And there are other benefits such as, just to name one, supporting sustainable public transportation vs. the exploitative gig economy.

    3. Jordan Diamond

      To save $10, is that worth the hassle?

    4. odysseus Guest

      Another reader reported that Uber was $30. Perhaps the rate depends on the time of day and traffic. $60 round trip is 25% of the cash rate for the room. That seems like a hefty premium.

Featured Comments Most helpful comments ( as chosen by the OMAAT community ).

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Babblespeak Guest

It was helpful information, so yes, “cool story.” Your comment wasn’t particularly high standard though.

2
YinDaoYan Diamond

Hyatt dropping the ball on a corporate level. Brand standard should be that an airport code or the word "Airport" in the hotel title means there is free transportation (exclusive only of an optional gratuity) between the airport and the hotel.

2
Grey Diamond

Quite shocking that a nice suite like that would have a Keurig machine. It seems so common in hotels in the states, but it makes such poor coffee. Surely a Nespresso machine wouldn't be too much more expensive.

1
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