Review: No1 Lounge London Heathrow (LHR)

Review: No1 Lounge London Heathrow (LHR)

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NAME: No1 Lounge
Airport: LHR
DATE: February 2023
REVIEW RATING:
BEN SAYS: The No1 Lounge Heathrow has nice design and great views, though is also quite small, and has a limited food selection. It's better than not having lounge access, but that's about it.
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During my recent review trip, I had quite a bit of time at London Heathrow. In addition to checking out the Virgin Atlantic Clubhouse and Amex Centurion Lounge, I also checked out the No1 Lounge, which is a Priority Pass lounge that you can also purchase access to.

This lounge has nice decor, with a very basic selection of food. Furthermore, the lounge tends to get exceptionally crowded during peak hours. This lounge is definitely better than being stuck in the terminal, but if you have access to any other lounge, I’d prioritize that.

No1 Lounge Heathrow location

The No1 Lounge is located in Heathrow Terminal 3, which is used by quite a few oneworld and SkyTeam airlines, as well as several independent airlines. Once you clear security, just follow the signage to the “Lounge F” area, located near gates 13-22. It’s only a few minutes walk from the security checkpoint.

Heathrow Terminal 3 map

When you get to the “Lounge F” area, you’ll see the British Airways Galleries Lounge on the terminal level, and then you can take the elevator up one level to the No1 Lounge.

No1 Lounge Heathrow entrance
No1 Lounge Heathrow signage

You’ll see the entrance to the lounge right as you exit the elevator.

No1 Lounge Heathrow exterior

No1 Lounge Heathrow hours

The No1 Lounge Heathrow Terminal 3 is currently open daily from 5AM until 10PM. This is the earliest opening time you’ll find for any lounge in the terminal, so that’s one big advantage of this lounge.

No1 Lounge Heathrow entry requirements

There are a variety of ways to access the No1 Lounge Heathrow:

It’s my understanding that this lounge can get really crowded, given how many people want to start their holiday off with lounge access. While the lounge belongs to Priority Pass, members will often be turned away without a reservation.

This is a creative way the lounge generates revenue. Priority Pass members can reserve their spot in the lounge for 6 GBP per person, and then you don’t have to worry about capacity constraints.

No1 Lounge Heathrow layout & seating

The No1 Lounge Heathrow features a modern and comfortable design, though it’s quite small. When you enter the lounge, you’ll see rows of seats facing one another to the right, and the bar to the left.

No1 Lounge Heathrow seating
No1 Lounge Heathrow bar

Then deeper into the lounge and to the left is a dining area, featuring both cafe-style tables with chairs and booths, plus a communal table.

No1 Lounge Heathrow dining area

Then when you turn right, you’ll see the rest of the lounge. This consists of several couches, booths, chairs, and communal tables. The design looks quite nice, though the issue with these couches is that you’ll often end up sitting quite cozily next to a stranger, as this limits the seating capacity of the lounge.

No1 Lounge Heathrow seating
No1 Lounge Heathrow seating
No1 Lounge Heathrow seating
No1 Lounge Heathrow seating
No1 Lounge Heathrow seating
No1 Lounge Heathrow seating

This area of the lounge also has fantastic views of the apron. In addition to the main part of the lounge, there’s also a cinema area, which is essentially a darker room with some curtains and TV screens.

No1 Lounge Heathrow cinema

The above covers the “basic” parts of the lounge that can be accessed by everyone, though there are several other special amenities that are either available at an extra cost, or are only available to select guests.

There are some “Club Rooms,” which are essentially small, private lounge areas. These are roped off, and I believe they’re reserved for select premium passengers who get access to the lounge through an airline. Perhaps it’s also possible to book these rooms directly.

No1 Lounge Heathrow club room
No1 Lounge Heathrow club room
No1 Lounge Heathrow club room
No1 Lounge Heathrow club room

The No1 Lounge also has a spa, pod bedrooms, and showers, but it’s my understanding that these haven’t yet reopened since the start of the pandemic.

No1 Lounge Heathrow spa

As you can tell, it’s a pretty nicely designed lounge, though it’s not large, and doesn’t have too many exciting amenities (at least not that are currently open).

No1 Lounge Heathrow food & drinks

The No1 Lounge Heathrow has a very basic food selection. During my visit, this consisted of four hot dishes (scrambled eggs, potatoes, baked beans, and sausage), a pancake machine, croissants, muffins, cereal, granola, yogurt, and berries. That’s it.

No1 Lounge Heathrow buffet
No1 Lounge Heathrow pancake machine
No1 Lounge Heathrow buffet
No1 Lounge Heathrow buffet

As far as drinks go, there are a couple of coffee machines, Twinings tea, soda fountains, and water fountains.

No1 Lounge Heathrow drink selection

On top of that, a variety of complimentary alcohol is available from the bar, though it’s a basic selection.

No1 Lounge Heathrow bathrooms & showers

The No1 Lounge Heathrow has bathrooms located inside the entrance to the lounge and to the right. The bathrooms are all individual rooms, with each having a toilet and a sink.

No1 Lounge Heathrow bathrooms
No1 Lounge Heathrow bathroom

As mentioned above, while the lounge has showers, they’re currently not available.

Bottom line

The No1 Lounge Heathrow is one of the most basic lounges in Terminal 3. It has comfortable seating and great views, though also has a limited food selection, fairly few amenities, and tends to get really crowded. If you’re not in a premium cabin and don’t have elite status, then checking this out through Priority Pass is probably worth it. Otherwise I’d give this lounge a pass.

What do you make of the No1 Lounge Heathrow Terminal 3?

Conversations (12)
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  1. Biddy B Guest

    Avoid at all costs. Terribly rude staff. Hard plastic garden chairs. Very little space between tables. More like a poorly run cafe I couldn’t see any ‘lounge’ areas. Food bland cold and inedible. Toilet’s absolutely filthy and terribly dark . Don’t waste your precious time or money.

  2. Harry Parkin Guest

    I used this lounge with my family of 4, pre booked online. I found the service had space for improvement (the man at the bar didn't appear to understand anything I said, I also saw other customers have the same problem). Our family actually got put into one of the rooms mentioned in this review. I'm not sure if this is what they normally use them for, or just because everywhere else was full. It did, however, essentially give my family a private room while there.

  3. Joe Guest

    "There are some “Club Rooms,” which are essentially small, private lounge areas. These are roped off, and I believe they’re reserved for select premium passengers who get access to the lounge through an airline. Perhaps it’s also possible to book these rooms directly."

    @Lucky!!! This is this information we want from you Ben... Can we reserve them or not?

  4. frrp Diamond

    This is a comedy lounge, never pay actual money for it.

    The actual lounge is nice, but Ive never been in such a mean spirited lounge, they hate giving you anything.

    You can have one (1, as in a single and then no more) bacon roll.. what sort of lounge is that? Better still, if you ask for something that is visible behind the counter they will actually move the item you asked for so...

    This is a comedy lounge, never pay actual money for it.

    The actual lounge is nice, but Ive never been in such a mean spirited lounge, they hate giving you anything.

    You can have one (1, as in a single and then no more) bacon roll.. what sort of lounge is that? Better still, if you ask for something that is visible behind the counter they will actually move the item you asked for so its no longer visible.

    Plus unless youre there within about a 5 minute window of them opening, theyll declare theyre full anyway.

    1. vlcnc Guest

      Yep. Honestly this. Was so annoyed years ago when I chose to fly with Cathay Pacific to Taipei, as their brand new Heathrow Lounge should have been open, but because of long delays opening ended up having to use this awful pitiful lounge as a replacement...

    1. GR8PA Guest

      Indeed it is!
      In fact, we left an online review suggesting it be renamed as such, for that reason.
      We had entrance because of travelling KAL in Business Class in April and Nov 2022, and it was truly terrible.
      No seats, no food to speak of, untidy, understaffed, I won't go on.

  5. Creditcrunch Diamond

    Virgin Atlantic PE customers often get special deals when booking through Virgin Holidays, it fills up really quickly.

  6. GBOAC Diamond

    Good luck getting in:-(

  7. Never In Doubt Guest

    If you’re hungry, eat at the AMEX lounge first.

    But if you have a long wait, I’d wait in this lounge. It has windows! The AMEX lounge is a windowless box.

  8. Donna Diamond

    A general observation of all the recent lounge reviews is that they have returned better than ever since the end of the pandemic. As someone who traveled for work during the pandemic, the closures and abysmal offerings of the lounges that were actually open was frankly scary in that one didn’t know if they would ever be back to decent offering levels. The future looks great!

  9. vlcnc Guest

    You can usually order something cooked from a menu as well, but it's also quite limited and portions are very stingy and small. You can only order one item as well.

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GR8PA Guest

Indeed it is! In fact, we left an online review suggesting it be renamed as such, for that reason. We had entrance because of travelling KAL in Business Class in April and Nov 2022, and it was truly terrible. No seats, no food to speak of, untidy, understaffed, I won't go on.

1
Josh Guest

No1 sounds a little No2…

1
vlcnc Guest

You can usually order something cooked from a menu as well, but it's also quite limited and portions are very stingy and small. You can only order one item as well.

1
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