Review: Park Hyatt Doha, Qatar

Review: Park Hyatt Doha, Qatar

NAME: Park Hyatt Doha
LOCATION: Doha, Qatar
DATE: May 2022
REVIEW RATING:
BEN SAYS: The Park Hyatt Doha has a great location, an awesome gym, and large suites. However, the hotel doesn't feel as luxurious as I'd expect from a new Park Hyatt, and the service leaves a lot to be desired.
28

After spending 11 nights in the Maldives and flying Qatar Airways’ 777 first class from Male to Doha, we spent two nights in Doha prior to continuing to the United States. Why? Well, mainly because award availability to the United States hadn’t opened up as I had hoped, and that was our first decent option.

I figured there was a silver lining here. The Park Hyatt Doha opened in 2019, making it one of the newest Park Hyatt properties. As a World of Hyatt loyalist and general fan of Park Hyatts, I was really excited about visiting this property. Unfortunately I left disappointed.

I wrote about how the hotel was playing upgrade games, but the hotel’s general manager already reached out and apologized, so let’s call that water under the bridge.

The thing about the Park Hyatt is that it’s priced reasonably right now, so I think it offers pretty good value for money. The issue is that this doesn’t feel to me like what I’d expect from a new Park Hyatt in just about every way, from the room decor, to the service, to the pool. To me this feels a lot more like a new (and nice) international Hyatt Regency property.

Given how reasonably priced “true” luxury hotels are in Doha (Four Seasons, Mandarin Oriental, etc.), I’d rather pay the premium to have a great experience.

Booking the Park Hyatt Doha

We paid cash for our stay at the Park Hyatt Doha, as the rate was only $212 per night. Ford booked us through the Hyatt Privé program. Hyatt Privé rates cost the same as standard flexible rates (not member rates, advance purchase rates, AAA rates, etc.), and include the following additional perks:

  • Daily full breakfast for two in the hotel’s restaurant
  • A $100 property credit per room per stay
  • A one category room upgrade confirmed within 24 hours of booking (room-to-room or suite-to-suite) — based on availability at the time of booking
  • Early check-in (as early as 9AM) and late check-out (as late as 4PM), subject to availability
  • A welcome gift and letter

Admittedly some of these benefits overlap with my World of Hyatt Globalist perks, but getting an extra $100 credit during our stay while paying only $212 per night is a pretty unbeatable deal.

For context, the Park Hyatt Doha is a Category 5 World of Hyatt property, meaning that a standard room free night redemption costs 17,000-23,000 points per night. Based on my valuation of 1.5 cents per World of Hyatt points, paying cash was definitely the better value.

Park Hyatt Doha location

Let’s start the review on a positive note. The Park Hyatt is located in the Msheireb Downtown Doha area, which I had never been to before. This is intended to be a “smart city,” and it has streetcars, modern but traditional architecture, and some awesome coffee shops. I really liked the idea behind this area.

Msheireb Downtown Doha
Msheireb Downtown Doha
Msheireb Downtown Doha tram
Msheireb Downtown Doha coffee shop

If you’re looking for something more traditional, you’re just a five minute walk from Doha’s Souq Waqif, and it’s not much further to the corniche. I had never seen it as busy as this. It was Eid al-Fitr, and it seemed that all the workers had the day off, which was cool to see.

Souq Waqif Doha
Souq Waqif Doha

The Park Hyatt Doha is only 15 minutes by taxi from the airport. So I give this hotel good marks when it comes to location.

Park Hyatt Doha exterior

Park Hyatt Doha lobby & check-in

We arrived at the Park Hyatt Doha in the middle of the night. As our taxi pulled up we were helped by a bellman. Then our bags had to go through an x-ray screening, while we had to go through a metal detector.

Park Hyatt Doha ground floor lobby

We then took the elevator up to the third floor, where the lobby is located. The reception area is immediately ahead once you enter the lobby.

Park Hyatt Doha ground lobby
Park Hyatt Doha reception

I wrote about the check-in experience in a previous post, but long story short, we were eventually assigned a Park Suite. The hotel has quite a big lobby, though the property was completely dead while we were there. I don’t think we saw another guest in the lobby during our entire visit.

Park Hyatt Doha lobby
Park Hyatt Doha lobby

The lobby has plenty of seating, and feels pretty elegant. I especially appreciate the fresh flowers.

Park Hyatt Doha lobby seating
Park Hyatt Doha lobby seating
Park Hyatt Doha lobby seating

There also seems to be a large area that’s a lobby bar of sorts, though the hotel’s website doesn’t reference there being a lobby bar here, and no one told us about it, so I’m not sure if it isn’t currently being used, or what’s going on there.

Park Hyatt Doha lobby bar
Park Hyatt Doha lobby bar
Park Hyatt Doha lobby bar
Park Hyatt Doha lobby bar

Soon enough we took the elevator up to our room on the 17th floor. For what it’s worth, the hotel has two sets of elevators, as there are elevators going between the lobby and guest rooms, and then elevators going between the lobby and ground level.

The elevator buttons here are horribly designed. There are three independent elevator call buttons for the five elevators going between the lobby and guest rooms. So if you push all three, you’ll have three elevators coming your way. This worked when the hotel was almost empty, though I don’t see this working so well if the hotel eventually gets full.

Park Hyatt Doha elevators
Park Hyatt Doha elevators

Park Hyatt Doha Park Suite

We were assigned room 1710, a Park Suite on the 17th floor. The Park Hyatt has a total of 187 accommodations, and 28 of those are Park Suites, so the property has a high ratio of suites to guest rooms. Upon exiting the elevator, our room was to the right and then at the very end of the hallway.

Park Hyatt Doha hallway
Park Hyatt Doha room exterior

Standard suites at the Park Hyatt Doha are huge, at 969 square feet. Inside the entrance was the living room. The main part of the living room had a couch and then two chairs, along with a console that had a TV.

Park Hyatt Doha Park Suite living room
Park Hyatt Doha Park Suite living room

There was also a table with two chairs, which could double as a desk. I appreciated how large the table was, though it almost seemed like it should have had more chairs.

Park Hyatt Doha Park Suite living room

Next to that was the coffee & tea selection. There was also a mini-fridge, but it didn’t have anything in it.

Park Hyatt Doha Park Suite Nespresso machine
Park Hyatt Doha Park Suite coffee & tea

We received a welcome amenity on account of having booked through Hyatt Privé, and that consisted of two bottles of water, fresh fruit, and some nuts and sweets.

Park Hyatt Doha welcome amenity

There was also a half bath off the living room, which had a sink and toilet.

Park Hyatt Doha Park Suite half bath

The bedroom was separated from the living room by a door, and was also a good size. The bedroom had a king size bed, a chair with ottoman, and a console that had a TV and vanity.

Park Hyatt Doha Park Suite bedroom
Park Hyatt Doha Park Suite bedroom

The main bathroom was off the bedroom, and had double sinks, a bathtub, a large walk-in shower, and a toilet and bidet.

Park Hyatt Doha Park Suite bathroom
Park Hyatt Doha Park Suite bathtub
Park Hyatt Doha Park Suite bathroom
Park Hyatt Doha Park Suite shower
Park Hyatt Doha Park Suite toilet & bidet

Toiletries were from Le Labo, and specifically were the Santal 33 scent, which I quite like.

Park Hyatt Doha Park Suite toiletries

The room had views of the nearby area, which weren’t particularly inspiring.

Park Hyatt Doha Park Suite view

I was impressed by how many fresh flowers there were in the room. That’s not an insignificant expense, and I thought that was a nice touch.

Park Hyatt Doha Park Suite flowers
Park Hyatt Doha Park Suite flowers
Park Hyatt Doha Park Suite flowers

I appreciated how large the suite was. The thing is, to me the suite didn’t feel like what I would expect at a new Park Hyatt in terms of the furnishings. Don’t get me wrong, the suite was nice, but if you showed me a room picture, I would have guessed it was a suite at a brand new international Hyatt Regency, and not a Park Hyatt.

But the more I think about it, the more I realize that Park Hyatt isn’t actually as consistent of a brand as one would hope. Even the pictures of the newly renovated Park Hyatt Toronto don’t seem to fit the typical Park Hyatt design. For that matter, one even has to wonder what “typical” Park Hyatt design would be, when you have properties like the Park Hyatt Hamburg.

Park Hyatt Doha Opus Restaurant (breakfast)

Opus is the Park Hyatt Doha’s signature restaurant, and it’s open for breakfast, lunch, and dinner. Here’s how the restaurant’s concept is described:

Welcome to Opus, a composition by Michelin Star Chef, Jean-Francois Roquette of Park Hyatt Paris in celebration of French and Qatari cuisines, prepared in an open kitchen, cooked from the heart and served sharing-style, the way food is meant to be enjoyed.

Opus features a magnificent outdoor dining terrace, where you may dine in the first rays of morning or amidst the light of Arabesque lanterns dancing on vaulted walls.

There was nothing wrong with this restaurant, but for a new Park Hyatt property with a restaurant that has a “Michelin star chef” behind it, am I the only one who finds the decor to be a bit bland, and almost outdated-feeling?

Park Hyatt Doha Opus Restaurant indoor seating
Park Hyatt Doha Opus Restaurant indoor seating

I’m also not sure I’d go so far as the call the outdoor dining terrace “magnificent.”

Park Hyatt Doha Opus Restaurant outdoor seating

Anyway, breakfast was served daily from 6:30AM until 11AM, and there was a buffet. The buffet itself was large and quite good. with both Western and Middle Eastern options.

Park Hyatt Doha breakfast buffet
Park Hyatt Doha breakfast buffet
Park Hyatt Doha breakfast buffet
Park Hyatt Doha breakfast buffet
Park Hyatt Doha breakfast buffet
Park Hyatt Doha breakfast buffet
Park Hyatt Doha breakfast buffet
Park Hyatt Doha breakfast buffet
Park Hyatt Doha breakfast buffet

Drinks were served by the staff. Oddly they couldn’t do any iced coffee drinks, though the cappuccinos were pretty decent.

Park Hyatt Doha breakfast cappuccino

While there wasn’t a menu, there were limited options you could order as well, including eggs and avocado toast.

Park Hyatt Doha breakfast eggs
Park Hyatt Doha breakfast avocado toast

Park Hyatt Doha Sora Restaurant

The Park Hyatt Doha has Sora Restaurant on the 21st floor, which is the hotel’s rooftop Japanese restaurant and lounge. We didn’t end up eating here, but I did snap some pictures.

Park Hyatt Doha Sora Restaurant
Park Hyatt Doha Sora Restaurant
Park Hyatt Doha Sora Restaurant
Park Hyatt Doha Sora Restaurant

Park Hyatt Doha in-room dining

We were going to go out for dinner on our first full day in Doha, but we ended up being so exhausted that we just ordered room service. We ordered two fattoush salads, shish tawook, and a mushroom pizza.

Park Hyatt Doha room service

The shish tawook was exceptional, as were the fattoush salads.

Park Hyatt Doha room service
Park Hyatt Doha room service

The pizza, on the other hand (that’s on me for ordering, but I’m a bit of a pizza addict)…

Park Hyatt Doha room service

Park Hyatt Doha gym & spa

The Park Hyatt Doha has a separate gym for men and women — the one for women is on the fourth floor, while the one for men is on the fifth floor. The gym was excellent, with lots of cardio and weight equipment.

Park Hyatt Doha gym
Park Hyatt Doha gym
Park Hyatt Doha gym
Park Hyatt Doha gym
Park Hyatt Doha gym
Park Hyatt Doha gym

The whole spa setup was odd. Even though the spa was open during our stay, I never saw anyone working at the spa at reception, and never saw any guests. You can find the spa menu here. Between the spa and gym is a large locker room area, with a steam room and sauna. Again, we never saw anyone anywhere.

Park Hyatt Doha spa reception
Park Hyatt Doha gym locker room
Park Hyatt Doha gym locker room
Park Hyatt Doha spa relaxation area
Park Hyatt Doha spa steam room
Park Hyatt Doha spa sauna

Park Hyatt Doha pool

The Park Hyatt Doha has a pool on the fifth floor. Admittedly I’m not really a city hotel pool swimmer, though this has to be one of the least impressive luxury hotel pools I’ve seen in a long time. There’s almost no deck space, there’s no service at the pool, and the faux-grass kind of gives me airport pet relief area vibes.

Park Hyatt Doha pool
Park Hyatt Doha pool

Park Hyatt Doha service

Service at the Park Hyatt Doha was well intentioned but not what I’d expect from a luxury hotel, as there was friction at literally every interaction.

For example, when we ordered room service one evening, the attendant came with a credit card machine and said we couldn’t charge it to our room. Huh? At hotels, a credit card authorization is typically taken at check-in for incidentals, but he insisted that wasn’t possible. How am I supposed to use my $100 Hyatt Privé credit if I can’t charge something to my room?

But there was no problem solving on his part. He just stood there when I asked him why it wasn’t possible to make a room charge, as I explained I had a credit I wanted to use. So I ended up having to call the front desk, and then they had to call him. All to be able to charge room service to my room…

Then there was breakfast, where there seemed to be a bit of a language barrier. There was one very friendly woman working there who asked if she could get us anything else, like eggs or avocado toast. I told her that sounded great, and I’d order avocado toast in a bit.

I didn’t see that employee again, but maybe 15 minutes later I asked one of her colleagues for an avocado toast. She didn’t know what that was, or seemed to think they didn’t have it. So then I had to get up and specifically approach the employee who offered the avocado toast in order to be able to order it.

Then there was the issue with arranging a COVID-19 rapid antigen test for travel to the United States. We asked the front office staff about testing options, and were informed the only option was to go to a hospital. I’d much rather pay a premium to have someone come to the hotel (and that has been possible just about everywhere I’ve traveled), but she insisted that wasn’t possible.

I asked again the following morning, and was told it was possible, and the employee promised to contact their providers. We told her we were going to breakfast, and she said she’d call the hospital and get in touch with us. After being at breakfast for maybe 90 minutes we returned to the front desk, and no progress had been made. Fortunately the concierge that arrived at that point was a bit more helpful.

Then there was an issue with the bellmen at check-out, though admittedly this mostly isn’t their fault. Long story short, it wasn’t possible to order an Uber to the Park Hyatt Doha, because every time the hotel’s address was entered, it redirected to the Msheireb district.

The bellmen tried as well, and they had the same issue. It then took almost 30 minutes to get a taxi. Given that Ubers were just a couple of minutes away, I’d consider not being able to order Ubers here to be a major issue (I’m not sure if this was a temporary issue, or what?).

Like I said, everyone was well intentioned, but we had issues with every interaction we had with staff — at check-in, at breakfast, when ordering room service, with trying to arrange a COVID-19 test, and at check-out — so it’s hard to consider this to be a great service experience.

Bottom line

Don’t get me wrong, the Park Hyatt Doha isn’t a bad hotel. On the plus side, the hotel has a good location, an excellent gym, large suites, and it offers good value for money.

At the same time, the hotel doesn’t feel as luxurious as what I’d expect from a new Park Hyatt, and service leaves a lot to be desired. To me this felt more like a new (and nice) Hyatt Regency than anything else. And while I’d still consider that to be a good value for what I paid, I’d rather pay a bit more for a proper luxury hotel.

We visited two city hotels on this trip, as on the way out we stayed at the Waldorf Astoria Dubai International Financial Centre. Both are ostensibly luxury hotels, but the difference between the two properties was night and day.

From the big picture to the little details, it was such a contrast. Everyone at the Waldorf Astoria was eager to please and competent, the breakfast was significantly better (beautiful cappuccinos, iced lattes, an extensive menu to complement the buffet, etc.), so much effort was put into design and finishes, etc.

So I’m not saying you shouldn’t stay at the Park Hyatt Doha. But what I’m saying is that you shouldn’t expect this product to be competitive with the city’s top hotels. Maybe I was just unlucky and had a bad experience, but ultimately that’s all I can judge the hotel off of.

If you’ve stayed at the Park Hyatt Doha, what was your experience like?

Conversations (28)
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  1. Bryan Guest

    As a Globalist, I just had an amazing stay at the Park Hyatt Doha for one night (as I had a 16 hour layover). The team was exceedingly friendly and proactively upgraded me to a suite. Since my departure was before breakfast was open, they also proactively offered a “bag breakfast.” When I received it, it included coffee, fresh orange juice, a box of pastries, a box of fresh fruit, and a sandwich. It exceeded...

    As a Globalist, I just had an amazing stay at the Park Hyatt Doha for one night (as I had a 16 hour layover). The team was exceedingly friendly and proactively upgraded me to a suite. Since my departure was before breakfast was open, they also proactively offered a “bag breakfast.” When I received it, it included coffee, fresh orange juice, a box of pastries, a box of fresh fruit, and a sandwich. It exceeded all expectations of a bag breakfast — and was very thoughtful as an option for us.

    I’m glad to see that any Globalist hiccups were well resolved by our visit.

  2. Jamie Guest

    A little bit harsh Ben. At this rate with a credit it’s huge value. You were not paying $2k a night….

    1. Tomtom23 Guest

      Not harsh when you have issues at every turn. A credit is no use if you have staff unwilling to accept it, as with the room service. If anything Ben's being generous here. Very weak offering for potentially $2k per night stays.

  3. John Guest

    I’m currently at Park Hyatt Doha and they are now offering iced coffee in breakfast! Uber problem is also fixed now so it has been smooth getting one within a few minutes for my few days here.

  4. NT Guest

    We stayed there in April as well. Booked the Executive Suite via Hyatt as I have Globalist status. The stay was short as we were also on our way back to the US from the Maldives.

    The service while there was good. However, I got an email from the hotel after arriving home asking me if I had "mistakenly" taken their Bose Bluetooth speaker as they couldn't find it in the suite. The pic...

    We stayed there in April as well. Booked the Executive Suite via Hyatt as I have Globalist status. The stay was short as we were also on our way back to the US from the Maldives.

    The service while there was good. However, I got an email from the hotel after arriving home asking me if I had "mistakenly" taken their Bose Bluetooth speaker as they couldn't find it in the suite. The pic that they sent was that of a large speaker that would need a large suitcase. I don't know how to interpret it other than the fact that I would travel basically half way around the world to "steal" a used Bluetooth speaker. I would literally need to buy a suitcase to take this thing home!

    I called and emailed Hyatt regarding the situation and actually had a good conversation with the GM Mr. Saad. At the end of the day, not sure that I would return as I never been treated this way at any Park Hyatt ever.

  5. AJ Guest

    "Maybe I was just unlucky and had a bad experience, but ultimately that’s all I can judge the hotel off of."

    You weren't unlucky. Doha is one of my favorite cities in the world but this has been my experience several times over at several hotels. I used to love DOH but this type of service has even permeated the airport. I always feel like the right intent is there (or at least the impression...

    "Maybe I was just unlucky and had a bad experience, but ultimately that’s all I can judge the hotel off of."

    You weren't unlucky. Doha is one of my favorite cities in the world but this has been my experience several times over at several hotels. I used to love DOH but this type of service has even permeated the airport. I always feel like the right intent is there (or at least the impression to accomplish something?) but whatever I'm requesting wasn't covered in training so the person is now lost and doesn't know who to ask.

  6. TheBestBlackBrent Member

    So did you have a credit card authorisation? Otherwise it is understandable you cannot charge to the room. Also it is pretty funny to downgrade the hotel for the testing (this is local regulation in Qatar, to test at hospitals and not have this happen 'at home') and Uber issues (you can just drag the GPS pin to the pickup location).

    Now the hotel is actually a tad overrated, with weird entrance, annoying elevators and...

    So did you have a credit card authorisation? Otherwise it is understandable you cannot charge to the room. Also it is pretty funny to downgrade the hotel for the testing (this is local regulation in Qatar, to test at hospitals and not have this happen 'at home') and Uber issues (you can just drag the GPS pin to the pickup location).

    Now the hotel is actually a tad overrated, with weird entrance, annoying elevators and a tiny pool. But half the 'issues' mentioned in the article are unrelated to the hotel...

    1. Gaurav Community Ambassador

      The problem is not that you can't be tested at home/hotel, it's that the information should be accurate and consistent.

  7. Aaron Guest

    I wonder if the review might have been a bit more forgiving had there not been an issue during check-in...

    Nice to see they have a Zaatar w Zeit branch in Souq Waqif. They have a delicious bacon and halloumi wrap (though I wonder what how the hallal (beef) bacon version would taste).

  8. ken Guest

    if you lived in Qatar, you would know why your visit was not desirable. Usually even the five star hotels in Doha recruit from second tier places in many developing countries, including their duty managers. GM is usually different but I have encountered so many lousy duty managers throughout the city, including PH, W, St Regis etc. Particularly, PH is really bad when it comes to hiring. Because of the pandemic many people became jobless...

    if you lived in Qatar, you would know why your visit was not desirable. Usually even the five star hotels in Doha recruit from second tier places in many developing countries, including their duty managers. GM is usually different but I have encountered so many lousy duty managers throughout the city, including PH, W, St Regis etc. Particularly, PH is really bad when it comes to hiring. Because of the pandemic many people became jobless in hotel industry so hotels managers in Doha started reducing the staff salary significantly, making their life a hell. On top of that, the duty managers treat them so badly even in front of customers because they just don't know a thing about five star hotel service yet work there. When I stayed there (quite some time after they opened) I really wanted to give a try to the japanese restaurant. It has a really nice setup on top of the hotel but the manager of the restaurant was just a nasty person, who would treat their waiter so badly in front of us multiple times. Yes, I liked their view and the kind waiter so much so that I would have a drink after work at least a few times a week while I was there. but it was hard to watch. Either way, I had some friends in the industry and asked about the salary there and I couldnt believe myself...Now you know why these staff cannot deliver anything five star...Just don't blame them, they are trying hard not to lose their job and have their idea of good service but they don't have the experience. When they are told they cannot charge for the room, they just follow it because the manager said so. They would never understand why this is a problem because they are simplying following the order. Or in their mind, one can just cheat because that is so common in their home country and they don't want to have an issue at work, particularly related to money because it is taken from their tiny salary. They don't care about what you experience but they do care about their job. So not obeying what is been told is a big no no no for them and they don't even think about it. Also, things just don't work in Qatar as they should so if they see those incidences, they just don't get surpised because it is normal to them. This is about Uber or covid test. Qatar used to restrict where you can get travel covid tests in the past (Ministry would publish a list of hospitals regularly) so that is why they didn't even think about it. Anyway, I could order uber all the time from the main road outside of the main entrance, so I am not sure if there was a change...

    1. Ernie Guest

      I've lived in Doha....going there is not desirable.

  9. tda Guest

    While I love your reviews, I’ve come to find your star ratings pretty unhelpful. Can you either get rid of them of stop the grade inflation? No hotel stay where every single interaction is a chore deserves 3.5 stars.

    From this and quite a few other reviews, I can only conclude that you feel guilty about giving numerical ratings that fairly reflect the experiences you describe.

    1. Lukas Gold

      I agree. Thought this was a 3-star rating AT BEST.

  10. Mark P Member

    Another +1 for the metro option. The Park Hyatt is about a block from the Msheireb staiton and will be a one-seat metro ride to the airport. Much better than waiting for a car.

  11. Mitch Guest

    I stayed there not long after it opened and a few things I remember were that it was hard to even look at the view from the suite because the furniture placement is so odd, the lifts are extremely annoying if you’re going in and out a lot (the spa lifts are even worse) and the pool felt dirty. Very strange for a Park Hyatt.

  12. Clem Diamond

    The room did not look that bad to me on the pictures, I would still think it looks more luxurious than a nice Regency (again based on pictured). But the ruining factor is that damn awful carpet. If they had a more neutral/subdued flooring, it would have worked so much better, but that carpet pattern does indeed look like it belongs at a Regency or a regular Hyatt.

  13. Luis Guest

    Regarding the Uber pick up, you guys are aware that you can pinpoint exactly where you want to be picked up on the map instead of using an address or hotel name right?

  14. mdande7 Gold

    Lucky did you know you can get tests from emed that you can bring with you for about $25 each you take the taste on video and the US accepts it for arrival. So much easier than arranging each place. Just carry them on as they can't get too hot.

    1. Steve Diamond

      Thanks just ordered some for our group trip next month! Way easier than finding some place and scheduling our last day around taking a worthless test.

    2. vickiejanks New Member

      Yes this! Was so easy. Absolutely worth it.

  15. Alonzo Diamond

    That's definitely a lot of service friction. The Uber thing definitely would have pissed me off.

    1. Scott Guest

      Stayed at a Westin in Guadalajara that's across the street from the convention center a few years ago and every time you tried to get an Uber it would autocorrect to the other side of the convention center, whether you tried the hotel name or address. So we just took to putting in the Hilton next door and flagging them down before they pulled into the Hilton.

  16. Roman Guest

    Most boring city I have ever been, hosting WC there is ridiculous.

  17. Bgriff Diamond

    In my experience, many of the regular staff at upscale hotels in the Middle East take off around Ramadan and Eid, so it is possible you had the second-string crew, which might explain some of the service gaps.

    And as for the decor of the hotel, it's funny ... I don't know what "typical Park Hyatt" is in your mind, but kind of bland and modern is what I think of? This seems pretty on...

    In my experience, many of the regular staff at upscale hotels in the Middle East take off around Ramadan and Eid, so it is possible you had the second-string crew, which might explain some of the service gaps.

    And as for the decor of the hotel, it's funny ... I don't know what "typical Park Hyatt" is in your mind, but kind of bland and modern is what I think of? This seems pretty on the mark for me. I don't mind Park Hyatts but I've definitely never thought they stood out from an interior design perspective.

  18. Ben W Guest

    You should have taken the Metro to/from the airport, just for a different experience if anything!

    As a Doha resident I’ve heard good things about the Sora restaurant. Planning on trying it out soon!

    The new St Regis on the Pearl will be opening soon. Hopefully your planning on checking that out in the near future!

  19. Stuart Guest

    Thanks for this review. While the rooms look nice to me and a step above most Grand’s, the rest of your experience sounds dismal. I mean, how can they not have worked out with Uber to get cars there after all this time? That’s a pretty important process and worth a GM attempting to remedy. No doubt the Mandarin is much nicer overall given your experience.

  20. kq747 Member

    I had a pretty similar experience in terms of service when I stayed in Feb although the front desk was pretty proactive about the Prive upgrade. They checked me into a standard room but then called about an hour later to move me. Same issue with room service- had to call the front desk to apply Prive credit with the attendant listening to the call on speaker. I had asked for in room breakfast from...

    I had a pretty similar experience in terms of service when I stayed in Feb although the front desk was pretty proactive about the Prive upgrade. They checked me into a standard room but then called about an hour later to move me. Same issue with room service- had to call the front desk to apply Prive credit with the attendant listening to the call on speaker. I had asked for in room breakfast from Opus at 6am but had not arrived by 6:15 thus just left for the airport. But getting an uber was fine; there was construction so roads were confusing but they just pulled up to the corner

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Mark P Member

Another +1 for the metro option. The Park Hyatt is about a block from the Msheireb staiton and will be a one-seat metro ride to the airport. Much better than waiting for a car.

4
mdande7 Gold

Lucky did you know you can get tests from emed that you can bring with you for about $25 each you take the taste on video and the US accepts it for arrival. So much easier than arranging each place. Just carry them on as they can't get too hot.

3
Ben W Guest

You should have taken the Metro to/from the airport, just for a different experience if anything! As a Doha resident I’ve heard good things about the Sora restaurant. Planning on trying it out soon! The new St Regis on the Pearl will be opening soon. Hopefully your planning on checking that out in the near future!

3
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  • Ben Schlappig
11
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