Review: LATAM Business Class 767 (LIM-MIA)

Review: LATAM Business Class 767 (LIM-MIA)

FROM: LIM
TO: MIA
CABIN: Business
DATE: September 2022
REVIEW RATING:
BEN SAYS: LATAM's refreshed Boeing 767s offer a surprisingly nice business class experience, with comfortable and stylish seats, good entertainment, and friendly service.
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To finish off the first portion of my two trips to the Southern Hemisphere, I flew LATAM business class from Lima to Miami. I was excited to experience LATAM’s Boeing 767 business class, given that the airline has been installing a new product over the past few years. Fortunately it didn’t disappoint.

How I booked my LATAM business class ticket

Nowadays LATAM has a partnership with Delta, as the airline left the oneworld alliance. That makes it tougher to redeem miles on LATAM. The good news is that Alaska Mileage Plan still has a partnership with LATAM, so it’s possible to redeem Alaska miles for these flights. Specifically, I paid 45,000 Alaska Mileage Plan miles plus $74.58 in taxes & fees for the following flight:

9/17 LA2462 Lima to Miami departing 12:15AM arriving 7:05AM

Admittedly I wasn’t really maximizing the award possibilities here, as I could have started much further South in South America, and could have had a stopover for no additional cost (in other words, I could have booked Santiago to Miami via Lima with a stopover for the same number of miles, but that didn’t really fit into my schedule). I’d say this was still a good use of miles, though.

LATAM 767 business class cabin & seats

LATAM sends its business class passengers to the Sumaq VIP Lounge at Lima Airport, and boarding was scheduled to start at 11:15PM, an hour before departure. Business class passengers were invited to board first.

LATAM’s new Boeing 767 business class is incredibly elegant, and a huge upgrade over the carrier’s old product on this plane, which featured six seats per row. LATAM now has Thompson Vantage seats in business class, which are staggered.

To start, credit to LATAM for the cabin finishes, as they’re probably the most interesting I’ve seen on a 767. I love the contrast in colors and textures, so it’s a pretty cool-looking cabin.

LATAM business class cabin Boeing 767
LATAM business class cabin Boeing 767

In the center section, seats alternate between being closer to the aisles and closer to the windows, with every other row having “honeymoon” seats that are quite close to one another. However, thanks to the privacy partition around seats, you shouldn’t be bothered by these seats if you happen to be sitting next to a stranger.

LATAM business class seats Boeing 767
LATAM business class seats Boeing 767

Along the windows, seats also alternate between being closer to the aisles and closer to the windows. The seats closer to the aisles feel less private, and for that matter you might find that you’re bumped into by quite a few people in the aisle, especially since boarding occurs through the forward door.

LATAM business class seats Boeing 767

I assigned myself 5A, the seat in the last row on the left side, which is closer to the windows. I’d consider these to be the best seats in the cabin, as they’re the most private. Seat 5A is also interesting because it’s the pilot crew rest seat on longer flights, so there’s a curtain that can go around it (though you can’t use it unless you’re the pilot). Since this was a short sector, this seat was available to assign.

LATAM business class seats Boeing 767
LATAM business class seat Boeing 767
LATAM business class seat Boeing 767

Along the aisle-side of the seat were most of the features, including an exposed storage rack, where you could place things during the flight.

LATAM business class seat side console

This area also had the seat controls, which were easy to use. I’d argue they were too easy to use, because I accidentally hit the controls with my right elbow multiple times during the flight.

LATAM business class seat controls

On the front-side of that console were the power ports, including an AC and USB outlet.

LATAM business class seat power outlets

Above that was a reading light, which could be turned on by pushing one side of the light in.

LATAM business class seat reading light

The entertainment controller was also inside the aisle-side armrest, and could be removed for easier use.

LATAM business class seat entertainment controller

The tray table extended out from underneath that console, and could be folded over in half.

LATAM business class seat tray table

LATAM did a nice job not just refreshing the seats, but also updating the overhead bins, to make them more modern. While they’re not as large as you’ll find on the latest generation aircraft, they at least looked nice.

LATAM business class overhead bins
LATAM Boeing 767 overhead bins

While there were reading lights in the overhead console, there were unfortunately no individual air nozzles.

LATAM business class overhead console

There were two lavatories at the front of the cabin, which were in good condition, but otherwise pretty no frills.

LATAM business class lavatory 767

I also had a quick peek into economy during boarding, since it was right behind my seat. The cabin was quite colorful, with an obvious differentiation between LATAM’s extra legroom economy seats and standard economy seats. It’s also interesting how the 767-300 essentially has a single economy cabin in the center section, with no partitions.

LATAM economy class cabin Boeing 767

In terms of hard product, I’d say this is about as good as it gets on the Boeing 767, with the exception of United, which has excellent Polaris cabins on its refreshed Boeing 767s.

LATAM business class amenities

For a roughly five hour overnight flight, I thought the amenities were pretty spectacular. LATAM has excellent bedding, including a plush pillow, a cozy blanket, and even a mattress pad.

LATAM business class bedding

There was also a colorful amenity kit, with socks, eyeshades, lip balm, a dental kit, earplugs, body lotion, and a towelette.

LATAM business class amenity kit

While there were a pair of headphones at my seat, they felt pretty cheap — they weren’t comfortable, and didn’t do much to cancel noise.

LATAM business class headphones

There was also a bottle of water waiting at my seat, as well as the menu.

LATAM business class water bottle
LATAM business class menu

LATAM 767 departure from Lima

This flight was nearly full, so boarding was a bit hectic, given that all passengers board through the forward door. The crew did an excellent job trying to welcome business class passengers and take meal orders during boarding, without slowing down boarding. The flight attendant serving me, Jorge, came around boarding to introduce himself by name, ask if I was familiar with the seat, and take my meal order.

LATAM also has relaxing boarding music, which I quite enjoyed — I probably notice airline boarding music more than the average person. Oddly there were no pre-departure beverages, though.

One entertaining aspect of boarding was that the guy seated across from me was celebrating his birthday, so when the clock struck midnight, his entire family came up to business class to sing him happy birthday in Spanish, while also videoing the whole thing. Everyone then gave him a kiss and hug.

They then returned to economy and… returned a minute later and sung him happy birthday again, this time in English. The crew then wished him a happy birthday over the PA, so then his family came back to business class a third time, to once again sing him happy birthday in Spanish. Lol… I found the whole thing cute, I think.

The main cabin door ended up closing at 12:05AM, with every business class seat occupied. The captain added his welcome onboard, informing us of our flight time of 5hr20min. A moment later we began our pushback. At this point the safety video was screened — LATAM has a cute South America themed safety video, which I enjoyed.

At 12:10AM we began our taxi to the runway, and at 12:20AM we were cleared for takeoff on runway 16, so we were making good time.

LATAM 767 business class entertainment & Wi-Fi

As we climbed out of Lima, I browsed the entertainment selection. I found the system as such to be excellent, as it was touchscreen and responsive.

LATAM business class entertainment selection

It was hard to tell exactly how many movies and TV shows there were, as some were listed under multiple genres. Based on my count there were well over 100 movies, and a similar number of TV shows.

LATAM business class entertainment selection
LATAM business class entertainment selection

I ended up watching several episodes of “The World’s Most Extraordinary Homes,” which I feel like is one of those shows you only watch on an airplane. I think at this point I’ve seen every episode, but only at 30,000+ feet.

LATAM business class entertainment selection

LATAM also has an excellent map feature on its 767s, which is customizable, as you can zoom in and out, rather than being constrained to only certain views.

LATAM map enroute to Miami
LATAM map enroute to Miami
LATAM map enroute to Miami

Unfortunately LATAM doesn’t offer Wi-Fi on its Boeing 767s. While that would bother me on a daytime flight, on a redeye like this, that didn’t bother me one bit.

LATAM business class meal service

For a 5hr20min redeye, the inflight service was quite extensive, as there was a dinner service after takeoff and a snack service before landing.

LATAM business class menu & drink list

Now, service was a bit slow to get started. The crew wasn’t visible in the cabin for the first 50 minutes. I guess they were preparing the meals — ideally service would have started a bit earlier, but I also get there’s a lot to do. At that point one cart was rolled down each aisle.

Everything was served on a single tray, as you’d expect on a flight this short, where people are looking to rest. Peru still has lots of coronavirus restrictions (this was the only flight this trip where wearing a mask was required), so unsurprisingly the meal was also served fully covered. This might also explain why there were no pre-departure drinks. I do like how LATAM wraps its bread in what looks like a newspaper — that’s cute.

LATAM business class dinner service
LATAM business class dinner service

There were two dinner options — beef or pasta. Ordinarily I’d go with the latter (I’m not much of a beef person), but I had pasta on the previous flight, so I decided to mix it up. That was probably a mistake.

The non-vegetarian option was slow-cooked beef in a red wine and orange sauce, potato puree with gravy mustard, caramelized fennel, and carrots. The beef was really tough, so I didn’t end up eating it. That was probably a blessing in disguise, since I certainly didn’t need to eat another meal.

LATAM business class dinner service

This was served with a side of cheese, which went well with the bread.

LATAM business class dinner service

For dessert I selected the chocolate-cinnamon sponge cake with lucuma sauce and dry meringue, which was served in a glass. This was tasty.

LATAM business class dessert

To drink I had a glass of the Chilean sauvignon blanc, which I enjoyed.

LATAM business class white wine

My tray was cleared just over an hour after takeoff. Personally I think the crew should have turned off the cabin lights during the meal, as many passengers chose to go straight to sleep. Instead they were left on for the first hour and change, and were then turned off.

LATAM business class cabin lighting

When my tray was collected, I was asked if I wanted to have a pre-landing snack, about an hour before arrival. Of course I wouldn’t actually be hungry at that point, but I had a job to do. 😉 About an hour before landing I was offered a plate with a turkey croissant and some grapes. I had a cup of coffee to go along with it. While the menu lists cappuccino, that wasn’t actually available.

LATAM business class pre-landing snack
LATAM business class pre-landing snack

Finally about 30 minutes before landing the crew passed through the cabin with water or orange juice, for those who chose to sleep in.

LATAM business class pre-landing water

All-in-all, I’d say that’s a lot of service for a redeye that takes just over five hours.

LATAM business class bed

I managed to snooze a bit between the two services. LATAM’s 767s feature fully flat beds. While there’s an armrest on the window-side, that can be lowered, to make the sleeping surface a bit wider.

LATAM business class bed Boeing 767

There are no two ways about it, the sleeping surface is quite narrow, as is common for Boeing 767s featuring these kinds of seats.

LATAM business class bed Boeing 767
LATAM business class bed Boeing 767

The footwell is definitely also on the tight side, especially if you have big feet. This plane isn’t going to offer the level of comfort you’ll find on many A350s or 787s, though it sure will offer a lot more comfort than American offers on this route, as the airline flies A321neos.

LATAM business class footwell Boeing 767

Nonetheless I managed to get some solid rest. I fell asleep with just over four hours remaining enroute to Miami.

LATAM map enroute to Miami

And I ended up waking up over 2.5 hours later, around 75 minutes before landing.

LATAM map enroute to Miami
LATAM map enroute to Miami

LATAM business class service

OMAAT readers told me to manage my expectations when it comes to service on LATAM, so in that sense I was very pleasantly surprised. Both of the flight attendants working business class were genuinely friendly and hardworking, and seemed to take pride in their jobs.

There were aspects of the service that were rough around the edges, like the fairly slow start to the service, and the bright lights staying on for quite a bit of time, even though many passengers wanted to sleep. However, the crew seemed to enjoy their jobs, and exceeded my expectations.

For that matter, I’ve generally found Peruvians to be extremely hospitable (and that’s where this crew was based), so I think that might have been an advantage of the service culture compared to some of LATAM’s other subsidiaries.

LATAM 767 arrival in Miami

At 6:10AM Miami time, the captain announced that we were starting our descent, and would be landing in about 30 minutes. At this point we were just north of Cuba, and that’s also the point at which cabin lights were turned on pre-landing.

LATAM map enroute to Miami
LATAM map enroute to Miami

As expected, we touched down in Miami at 6:40AM, and from there had a five minute taxi to our arrival gate, where we pulled in around 20 minutes ahead of schedule. I cleared immigration in no time thanks to Global Entry, and made my way to American Airlines’ terminal, for my flight to Los Angeles.

Bottom line

LATAM’s business class exceeded my expectations in many ways. The airline did a great job refreshing the cabins of its Boeing 767s, and they feature stylish interiors and good entertainment. For a short overnight flight, the soft product was also very good, from the great bedding, to the amenity kit, to the extensive meal service, to the friendly crew.

There are of course some areas for improvement — my dinner wasn’t great, and it would be nice if these planes had Wi-Fi. However, when you consider that American doesn’t even offer flat beds on this route, I’d say LATAM’s experience is pretty great.

What do you make of LATAM’s 767 business class?

Conversations (20)
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  1. Felipe Guest

    The bins were not overhauled that is the linefit configuration for newer 767s I believed it’s called 767 new interior.

  2. Mark P Member

    "I’d say this is about as good as it gets on the Boeing 767" - Qatar has QSuites on a 767, and I would argue that is in fact the best use of an old 767 plane.

    1. BRC Guest

      Qatar doesn’t even fly 767s at all, let alone a 767 with Q Suites.

    2. TheBestBlackBrent Gold

      The last time Qatar flew a 767 was for a few months in 1994, so I doubt this statement is correct.

    3. Mark P Guest

      Oops, you're right. My bad. I was thinking of the 777-200LR I flew on.

  3. Robert D Guest

    Ben, I thought you used to provide a list of links to other posts relating to the same trip (lounges, hotels, etc). Did you change that practice, or did I imagine it? I’d like to see the hotel reviews for this trip but now I have to go digging around for them.

    1. Robert D Guest

      Oh never mind, I now see there’s a “More from this trip” drop-down, it just looks different than before and easy to overlook.

  4. D3kingg Guest

    Good dedication to the art Ben. I would have been out like a light from wheels up to wheels down.

  5. JohnSF New Member

    Ben, just curious, how did you search for LATAM award availability since Alaska does not show it online? Did you use Expert Flyer or Delta, or somewhere else first, or just call Alaska?

    Thanks,
    John

    1. Andesbrian Guest

      Not sure about flights from LIM. However for SCL to USA business class flights, search on Delta for 95K Skymiles in Delta One (Latam
      Premium Business). If it’s available on Delta at that price, it will be available on Alaska for 45k.

  6. Burritomiles Guest

    I too only watch "most interesting homes" on airplanes.

  7. Felipe Guest

    One of the big problems with LATAM is that they employ the exact same meal service protocols (serving everything in one single tray, all dishes covered, few options for dishes and wines, etc) in longer flights too - including the 12-hour long GRU-FRA/LHR for instance. So it's really lackluster.
    To be fair, I've found that meals from their GRU base have much better taste/presentation than the ones loaded in other Latam bases...

    And their...

    One of the big problems with LATAM is that they employ the exact same meal service protocols (serving everything in one single tray, all dishes covered, few options for dishes and wines, etc) in longer flights too - including the 12-hour long GRU-FRA/LHR for instance. So it's really lackluster.
    To be fair, I've found that meals from their GRU base have much better taste/presentation than the ones loaded in other Latam bases...

    And their LATAM Pass program is total garbage - its points manage to be worth less than the famous Skypesos...

    1. Felipe Guest

      And I forgot to add - LATAM has abolished pre-departure beverages across it's entire network. It's not a Peru-specific thing.

    2. Duck Ling Guest

      I was going to post exactly this also.

      I flew LATAM J from GRU to LHR and found the catering so disappointing.

      It was basically what Ben received on the <6hr flight - but on a flight of over 12hr

  8. Austin New Member

    Is it just me / am I crazy, but why is the "local time at destination" and "estimated time of arrival" wildly off? Why is that?

    1. jak Member

      The times are in metric, not imperial.

    2. glenn t Diamond

      Times are neither metric or imperial (LOL!)
      Time is expressed using a 24hr clock, or 12 hr clock; e.g. 0005hrs = 12:05 AM.
      Metric and imperial standards are used for weights and measurement only.

    3. Mike C Diamond

      I think the quip about the times being metric was a joke.

  9. XPL Diamond

    Although I'm a Copa fan, this review has me motivated to give Latam another try. Thanks for the write-up and the inspiration, Ben.

Featured Comments Most helpful comments ( as chosen by the OMAAT community ).

The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered.

Mike C Diamond

I think the quip about the times being metric was a joke.

2
TheBestBlackBrent Gold

The last time Qatar flew a 767 was for a few months in 1994, so I doubt this statement is correct.

2
-_- Guest

Qatar doesn't have 767s

2
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