The Last Aeroplan Hurrah: United Global First Lounge San Francisco
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We spent the night at the Hyatt Regency San Francisco Airport and requested late check-out. After being evicted from our room at 4PM we spent a couple of hours in the Regency Club catching up on work, before heading to the airport at around 6PM.


Terminal exterior

We arrived at the international terminal only to find that check-in wasn’t opening until 6:45PM.


Lufthansa check-in

Lufthansa is interesting in that they let Star Gold members check-in with first class, while business class has a separate queue. I’ll never quite understand that, since I would think someone on a $6,000 business class ticket would be more valuable to Lufthansa than a US Airways Gold flying in coach. Or maybe I have it wrong all along and they are prioritizing the business class queue, given that just as many US Airways flyers are in first class as in coach. 😉


Departures board

Sure enough at 6:45PM check-in opened. They separated the first class line into those flying first class and those that were Star Gold members, which had to be about a dozen people. It was rather embarrassing how they did it, since we were probably last in the premium queue, though the only ones traveling in first class, so they called us to the front.


Premium check-in

Check-in was efficient and we were informed we would be escorted from the lounge to the gate towards the end of the boarding process. They explained that first class boards last since there’s otherwise quite a bit of traffic through the cabin.

We headed for security where the general queue was very long, though the premium one had only about five people in it, so we were through in no time (in theory). Unfortunately they were playing the “game” whereby they tell you to say your name when they check your ID.

Perhaps I’m a bit stubborn or rely too much on principle, but I really object to this for a few reasons. First, at a certain point we all become “sheeple” and have to wonder about the logic behind the rules. Not that it’s necessarily related, but I don’t think you should even need an ID to get through security. After all, as long as you’re properly screened, who cares who’s in the “secure” area? But more importantly, at a certain point the TSA’s orders just become absurd. If they tell me that they either need to touch my private parts or see a picture of my them in order to fly, would I comply? Oh wait, they already do that… nevermind.

Anyway, after talking to a few people with shiny badges and in suits I was through more-or-less unharmed.

The international terminals at SFO is one of my favorites, though I had some work to catch up on so headed straight for the United Global First Lounge, which is located near gate 100 towards the end of the concourse.


International terminal


United Global First lounge

The ladies at the entrance were rather rude (some things never change), though I do find the Global First Lounge at SFO to be one of the nicer lounges in the US. It’s very quiet, which is what’s most important to me in a lounge, since I just want a place to get work done.


United Global First lounge


United Global First lounge


United Global First lounge

The buffet spread was decent, consisting of all kinds of snacks/appetizers. It included nuts, cheese, finger sandwiches, vegetables, cheesecake, etc., as well as a self serve bar.


Spread


Spread


Dinner


Ready to go!

At around 9:45PM we made the decision to go to the gate despite the Lufthansa escort not having arrived yet. As soon as we saw the queue (and 350 people pushing and shoving each other) at the gate we headed straight back to the Global First lounge.

At around 10PM the Lufthansa escort paged the Lufthansa passengers in the lounge. We headed upstairs, along with a couple of other people, and then the Lufthansa escort asked the United agent if she knew if anyone else was still in the lounge. The United agent rudely looked at her and said “how am I supposed to know?” She then asked if she could page for Lufthansa passengers one more time, and she said “you already paged, not again.” Wow…

Anyway, we were walked to the gate by the very nice Lufthansa agent, who brought us all the way to the door of the plane. There were some rather pissed off looking business class passengers since they stopped business class boarding to let the five of us aboard.


Departure gate


Boarding

While any flight in Lufthansa first class is a treat, I was especially looking forward to this one. I’ve always wanted to take one of their late night departures out of San Francisco or Los Angeles, since it’s the perfect flight, in my opinion – about 10 hours and it’s a late night departure which makes it great for sleeping.

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legoboyvdlp Member

That actually looks an edible meal! Sorry about the rude agent

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lucky OMAAT

@ Levi Flight -- Sounds about right. I think the major benefit of the Global First lounge is that it's fairly quiet, while the United Clubs are packed and it's often tough to find a seat. The relative peaceful of the lounge is the only selling point for me. As far as the onboard experience goes, sounds like United to me!

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Levi Flight Guest

Expected for from the first class lounge. The snacks were great (I was there late morning) but over all the experience was no better than one of the bigger Star Alliance lounges. First Class flight to London with the new interior was much of the same ilk. Felt like an extension of business class (aided my a constant stream of folks wandering through from that cabin to ours looking for snacks. Expected more of a distinction between the two. Overall though the UA refurbishment of the interior is a big upgrade from the old style. Right, now on to the next leg to the Mediterranean.

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Simon Guest

@Ciaran: No one in this discussion has questioned the merit of CATS/BPSS and manual boarding pass / ID verification. Of course. It's no mystery that entry checkpoint questions are intended to be BD. And you don't need to work for the TSA to understand that. Read through their briefs, it's crystal clear what is intended. The problem with the process is that without BDO training, an "Assessor" present and the ability to act on a suspicion, it accomplishes nothing. It's a process that wastes resources and makes the checkpoint's BDO's detection task more difficult. It's a trade of actual security for theater. If you approve of "telling them your name when it's clearly printed on your ID in front of them" with a lone checkpoint TSO, then you are engaging in a process in which the tools needed to observe and act on your response are not present. And worse, as mentioned before, it produces "emotional noise" in non-threats. The US is a far larger system than the models that the TSA has borrowed from. The TSA's implementation of BD cites examples such as TLV. But, what works for TLV, doesn't necessarily work here. The ethnic and social profiles here are far more complex and the scale is incomparably large. TLV handled only 13 million passengers in 2011. ATL alone handled 92 million. The security of American airports requires efficient mechanisms that can scale. Humans just don't cut it at a cost that isn't stifling. Travelers who point out ("protest") inefficiencies are not dicks. They're intelligent people who take the time to point out when a process is theater instead of actual security.

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Ciaran Guest

1) They check your ID to check it matches the bording pass as this is the data that is checked against no-fly lists etc. Who knows if the name game is behaviour detection or not - I don't and unless you work for the TSA I doubt you do either. If you have a problem telling them your name when it's clearly printed on your ID in front of them then sorry you're probably just being a dick. 2) I find it very interesting that the checkpoint at SFO's new terminal 2 doesn't even appear to have full body scanners, so maybe they're beginning to think they're not worth the bother?

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