Park Hyatt Auckland Opening Delayed (Again)

Filed Under: Hotels, Hyatt
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While I don’t think any of us have hopes of traveling internationally anytime soon, I’ve been tracking the opening of one particular Park Hyatt, and I figure I might as well keep doing so…

Park Hyatt is one of my favorite hotel brands, and for the most part it has been a good few months in terms of new property openings. Just recently the Park Hyatt Kyoto and Park Hyatt Niseko opened, and I’m looking forward to visiting both of those properties (eventually).

Another Park Hyatt that has been highly anticipated has had its opening delayed… again. At this point I guess it’s almost a blessing, since I can’t image it would be doing very well right now.

Park Hyatt Auckland Opening Delayed To September 2020

The Park Hyatt Auckland has been on my radar for quite a while. New Zealand is a gorgeous country, and Auckland is a city that historically hasn’t had many great luxury hotels.

In 2014 I wrote about how the Park Hyatt Auckland was supposed to open in 2017, though the hotel still isn’t open. While construction delays are normal, this is a huge delay:

  • The Park Hyatt Auckland first started accepting reservations in September 2019, for stays as of March 1, 2020
  • In December 2019 the opening was pushed to May 1, 2020
  • In February 2020 the opening was pushed to June 1, 2020
  • Now the opening of the Park Hyatt Auckland is being pushed to September 1, 2020

As the hotel describes the situation in an email to guests who had their reservations cancelled:

Over the past weeks, there have been some significant changes in New Zealand due to the COVID-19 pandemic with a lockdown of all non-essential businesses for an extended period commencing in late March.

I am sure you can understand that these unforeseen factors have had a large impact on our construction as well as any other part of our economy and as a result of that, we are no longer confident that we will be able to meet our anticipated opening date in June 2020.

At this stage we are unaware when exactly we are able to resume the final stages of the construction, however we are confident to accept reservations from September 2020 onwards.

I wouldn’t be very hopeful of the September 2020 timeline, or of foreigners even being able to travel to New Zealand by then (the country may remain closed into 2021).

Below are just a few reminders regarding what we should expect at the Park Hyatt Auckland otherwise.

Redeeming Points At The Park Hyatt Auckland

The Park Hyatt Auckland will be a Category 5 World of Hyatt property. This means that a free night will cost 20,000 points per night (Hyatt’s most expensive Category 7 properties cost 30,000 points per night, by comparison).

If you’re looking to earn World of Hyatt points you can redeem towards a stay here, the good news is that points are pretty easy to come by.

In addition to being able to earn World of Hyatt points with The World of Hyatt Credit Card (review), you can also transfer over points from Ultimate Rewards.

Earn Hyatt points

See this post for everything you need to know about earning Hyatt points with credit cards.

Cash Rates At The Park Hyatt Auckland

Paid rates are definitely on the high side, though from a US perspective not that high when you consider how weak the NZD is compared to the USD. For example, I see rates starting at 595NZD per night, which is ~354USD per night.

For those looking to use a Globalist Suite Upgrade, it looks like the standard suite here would be a Park Suite, which is advertised as being 71 square meters, or about 765 square feet.

If you are booking a paid rate I would recommend booking through Hyatt Privé so you can receive benefits like free breakfast, a room upgrade, a $100 property credit, and more.

Park Hyatt Auckland Facts & Pictures

The Park Hyatt Auckland will be located right on the waterfront. It will have 195 guest rooms, four restaurants and bars, a spa, a 25-meter infinity pool, and a fitness center.

The hotel has also uploaded some more pictures of what we can expect, so here are some of them:

Park Hyatt Auckland Summary

Unfortunately, the Park Hyatt Auckland’s opening keeps getting pushed back. This hotel’s opening has literally been delayed by years. As of now the hotel is accepting reservations for stays as of September 1, 2020, though who knows when it will actually happen.

While the first couple of years of delays seemed a bit much, at this point I can’t blame them for further delays. For that matter even if the hotel were ready to open, chances are it will be a while before it’s economically viable to open a hotel again.

This looks to be a very nice property, and at Category 5 it’s also a pretty good value using points, in my opinion.

I look forward to checking out the Park Hyatt Auckland, and more importantly to explore more parts of New Zealand, once things start to normalize.

Was anyone impacted by the delayed opening of the Park Hyatt Auckland?

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  1. I’m confused. I’ve never heard anyone say that one must go to NZ to see Auckland. Yes people seem so excited about this. To me this seems like a glorified airport hotel (in that you might stay there a night or two after flying in from AKL or before flying out). Am I missing something?

  2. @Stvr
    Yes, I think you are missing something. Auckland is NZ’s largest city, and it has expanded quite a bit over the last 5 to 10 years. People do travel to NZ other than just see the natural tourist sites. People travel for business, or may indeed choose to spend a few nights in Auckland. It is a very pretty, all-be-it small harbour city. It has a great art gallery, an interesting food scene, and a large (for the cities size) China/Asia town. The Park Hyatt is situated in a new extension to the Harbour precinct, and a little away from the business district, so is likely to be more of a tourist hotel I would have thought. It is likely to successfully serve the high-end cruise industry, as well. The aspect, and the design and finishes as illustrated in practice and in the renders make it better than any airport hotel I have ever stayed in.

    I walked past its construction site earlier this year, and all the external build seemed completed. I presumed they just had the internal fit-out to finish.

  3. Greatly appreciate the post
    I am a huge Hyatt fan
    Having said that is it just me but as a premium luxury property it looks like a bad trendy W Hotel wanna be not at all a 5 star luxury hotel 🙁 This is what has taken forever to build and create?
    IMHO the old Westin looked better than this when it opened and the Hilton in its day.
    It’s so casual they have bar stools with no backs? A hotel for trendy millennials?
    This just isn’t the Park Hyatt I would have expected and I’m fine with staying at the Hilton or Sofitel (former Westin ) and just touring it especially as the location of competing properties seem better to proximity for shopping dining and sight seeing
    I hope I’m wrong but my excitement has turned to a thud and I’m more looking forward to the Queenstown Hilton and Azur the stunning property with views and glass walkout decks
    It’s early morning maybe I’m missing something early on that will make me appreciate the PH Auckland

  4. Do come and enjoy Auckland.

    You will find it has many different authentic cuisines from all over the world, lots of beautiful beaches, stunning scenery, plenty of sleeping volcanic mountains/cones where you could hike to the top and take in the view, lots of fresh seafood and nice steaks (and lambs of cos).

    I have lived there for a decade, more than a decade ago. And things have developed so rapidly ever since.

    @Stvr you seems to forget that the only real international airport in New Zealand is Auckland. And Auckland is also the biggest city of New Zealand. So it is inevitable that visitors would spend a night or two at least when they visit New Zealand via Auckland.

    @2PAXFLY unfortunately through this planned opening date is right after the cruise season is almost finishing/has finished, thanks to the various delays in putting this hotel together.

  5. Took another peek totally looks like a new build Curio or Marriott Autograph property
    Not 5 star at all I’m totally disappointed compared to all Park Hyatt’s I’ve ever been in Sydney New York Paris Melbourne Chicago Washington DC Tokyo etc
    Quite frankly I’m shocked please Hyatt don’t mess up Park Hyatt Los Angeles this ones an expensive turkey hope I’m wrong
    I’m sure someone will love it just not me 🙁
    Having said that I’m in Auckland opening week and will tour it for giggles
    But I’ll wait for Lucky to review it!

  6. It’s been ten years since my partner and I were last in New Zealand. We have a 2-½ week return trip scheduled in late February and were hoping to try the new Park Hyatt. Looks like we’ll miss it (and settle for the Hilton Auckland). After revisiting some of our favorite places (Gisborne, Napier, Marlborough wine country, New Plymouth, Dunedin, Central Otago wine country, and Te Anau, our trip will end at the Queenstown Hilton.

  7. having walked around this construction site all about the harbor area I can tell you that the design fits the space and neighborhood very well. Its the best location for nightlife for sure and restaurants. Can’t wait.

  8. New Zealand has transformed as a tourist destination in the last 30 years or so. In the early 1980s, the 1960s build Intercontinental and early 1980s Sheraton were among Auckland’s better hotels but a spate of building since – including new downtown properties and a Hilton on a former wharf – has greatly expanded choice.
    The 2000 hosting of the Americas Cup led to a full redevelopment of a rundown waterfront precinct with bars, restaurants and condos, etc and a flood of new condo developments brought people back into the city to live, drawing even more restaurants and bars, and a resurgence of city supermarkets and specialty food outlets.
    And what is a hot and humid country with long summers, finally realised tourists like their coaches and rental cars to have air conditioning…
    Auckland is well worth a few days’ stopover. There are loads of tourist attractions (skydive off of Sky Tower anyone?), an enormous choice of Asian restaurants and food shops thanks to a wave of immigration in the 1990s, and there are easily accessible beaches on both the Pacific (white sand, calm waters) and Tasman Sea coasts (black sand, surf). Boating and fishing are popular with locals and you can take a boat out to do a wine tour on Waiheke Island and there are also wine tours to the western vineyards.
    Climate-wise, think a cross between San Diego and Los Angeles. A cold winter day can still see temps as high as 17/63.
    And then there’s the rest of the country to see. One UK travel writer some years ago described NZ as “a country where the locals specialise in more ways of attempting to kill themselves in the name of recreation than anywhere else I have been”. In other words, skiing, jet boating, abseiling, zorbing, sky diving, bungy jumping, and so on. Go see.
    Access from the US faded away in the 1990s as United pulled out leaving, at one point, the Pacific hop to an Air NZ monopoly. Fortunately, on a seasonable basis, AA and UA have returned.
    Auckland and the rest of Kiwiland are well worth a look. Plan a trip, Ben.

  9. I really enjoyed my time in Auckland, it’s a great city. Looking forward to staying at the PH on my next visit!

  10. I’ll add my confusion to the mix… I’m good with ‘I’d love to see Auckland for a few days and there’s a new hotel I thought I’d try out’… but traveling 1/2 way around the world for a hotel opening?

  11. Not sure I understand that complaints in the comments, it looks very much in line with other PHs aesthetically. Then again, these are all just renderings so it’ll be interesting to see the reviews. I’ve only been to the South Island in New Zealand, but I loved the country and hope to make it back to check out the North Island. While I agree that the real draw to New Zealand is the nature, I can see staying 1 or 2 nights in Auckland at the front or back end after a long international journey, so this is a good option to have.

  12. Park Hyatt Toronto is going to finish its 2-year renovation in the next 6 months, supposedly. I have been checking the website sporadically since it’s still a Category 4 (I wonder for how long). So far it’s not bookable.

  13. Sometimes it’s necessary to do an overnight in Auckland because of flight schedules. Previously, the pickings have been very slim, with Sofitel being the leader, and a very poor one, at that. Park Hyatt will be a welcome addition. Unfortunately, for those who have never stayed at other Auckland hotels, they will never know how lucky they are.

  14. I drove past the hotel today. The exterior looks relatively complete but to fit out the interior and hire/train staff to the expected standards by 1 March 2020 could be a tough ask.

  15. Don’t fall for the Auckland has a lot to offer sales pitch. You don’t go all the way to NZ to see Auckland. You either have business otherwise, so many other better cities to go, especially given how remote NZ is.

    Go to NZ for their natural beauty, or go for the thrills like active volcano encounter!!

  16. I’m totally not surprised. I’ve been waiting for this for years, and suspect the property will be dilapidated by the time it finally opens.

    @ Eskimo: too soon. Seriously.

  17. Having been to Auckland just couple months ago and stayed at Sofitel, which is a stone throw away from this new Hyatt, this hotel can’t open soon enough as this is where I’ll stay next time I come to Auckland! There is definitely enough things to see and do in Auckland for a few days but yes, nature is where all the fun is at in NZ!

  18. I have a points reservation for Mar 9-11 at the Park Hyatt Auckland (Post cruise stay). Was contacted by their room manager yesterday via email. The interesting thing is the email seems to suggest that they MIGHT miss their planned opening.

    “Unfortunately over the past few months, the construction team have experienced delays which has raised concerns for us that we might be unable to meet our opening date of 1 March 2020.” He then goes on to say that “ ….at this point, we are not confident that our anticipated date will be met.”.

    Would have much preferred them to be clear and honest saying that the opening is delayed to May. The point of the email was to allow for “sufficient time to make alternate arrangements” given March is high season in Auckland.

    Lucky I’m a cynic at heart and have a “backup” points reservation for the same dates at the Hilton. As of now my reservation still shows on my account. I’ll let it ride and see what happens!

  19. @FlyLots:
    I have the same dilemna, and recently received my email. It’s neither cancelling, nor confirming my reservation also:

    I wanted to personally provide you with an update on the progress of the construction of the hotel and our anticipated opening date.
    Unfortunately over the past few months, the construction team have experienced delays which has raised concerns for us that we might be unable to meet our opening date of 1 March 2020.

    I can assure you that all our efforts are focused on opening a property that represents the Park Hyatt brand and meet the expectations of our most valued Park Hyatt guests. However at this point, we are not confident that our anticipated date will be met.

    We hope you understand the importance in opening a hotel that we are proud to call a Park Hyatt, and one that our guests will truly feel like a home away from home.

    As March is a high season for Auckland, we would like to provide you with as much time as possible to arrange alternative accommodation. Should you require assistance with this, or if you have any concierge requests, please let us know so we can ensure your time in Auckland is memorable.

    I understand that this update may be disappointing and I sincerely apologise for the inconvenience this may cause.

    I appreciate your understanding on this matter and look forward to hearing back from you.

    Thank you.

  20. My concierge told me 2 weeks ago the opening was delayed. I have a booking for a long weekend in June. Have booked a back up hotel just in case – on corporate rate so I can easily cancel.

  21. Stayed at Sofitel “next door” last year. It was a meh experience to say the least. When I go back to Auckland, I would definitely give Park Hyatt a try. NZ is such a beautiful country. Can’t wait to return!

  22. I walked by the Park Hyatt Auckland early last week, and, indeed, it looks like a lot of work still needs to be done. The location is fabulous as part of the North Wharf development, which is directly adjacent to the Viaduct Basin. The above picture of the exterior makes the Park Hyatt look like it’s a free standing building; but, it’s not! It’s the “corner” building of a series of three new structures (not that this matters a lot).

  23. Yes lucky, my booking for 21 March was cancelled.

    Not a word was said for months even after your article and suddenly I received a cancellation email. As a Globalist who redeemed WOH points, I am / was very disappointed by the lack or effort made by the Director of Rooms to reach out to customer earlier and more proactively. You’ve really got to wonder what the guest experience will be like if they can’t even get the basics right.

  24. Forget the Park Hyatt. Stay at the Sofitel Auckland Viaduct Harbour. Stayed for 4 nights. Loved everything about the hotel.

  25. Visited Queenstown and Auckland at the end of 2016. Auckland is a nice city, but the highlight was definitely Queenstown and surrounding areas. The South Island of New Zealand is, hands down, the most beautiful place I’ve traveled to in my life (and I’ve been to every continent except Antarctica). Auckland is fine and I wouldn’t mind going back, but even more so would like to see the South Island again. Maybe rent a car and drive the country from bottom to top.

  26. Hilton in Rome just change their opening date. They offer me the hotel near airport! 11 miles away from cities center.

    I argue that they have at least 3 properties near city center or near the hotel I booked and it unreasonable for them to throw me away 11 miles to the airport.

    They wont listen. Diamonds status didnt help. I argue no-walk policy and there must be compensation ( i insist i dont want any compensation, simply for them to find me the room at the center) they turn a blind eye and ignore my question only repeat that the only hotel they can move me is Hilton Rome airport.

    Diamonds desk didnt help. Guest service relation didnt help. They claim it s hotel decision and they cant do anything about it.

    I really am angry about this. Any recommend? I read somewhere it s actually against the law.

  27. @ Stvr and Luke Vader…. agree 100%. Not saying don’t go to Auckland, but it’s the last place I’ll go to in NZ to visit. There are some small islands off the coast of Auckland that you would want to base yourself in the city for, but traffic in Auckland sucks to the nth degree! South Island is great. Stayed 2 nights at the Holiday Inn by there airport before flying out after seeing the South Island and it was decent. Went to Coromandel Coast fog the day and staying by the airport was best deal for rate and location.

    Category 5 is great, but IMHO it will be jacked up to 6 within a year. Will be a ton of demand.

  28. There would be fight on that volcano rim to see which one of us gets the honor of pushing the dumb @eskimo over the edge!

  29. Flying all the way to New Zealand and then staying in Auckland is just a waste of time… Yes, it’s “fine” like others have said – but why on Earth would you choose to stay in a “fine” place when the country is full of great places!

    And don’t just blindly follow guidebooks and assume that the South Island is where all the natural beauty is. The North Island is packed full of it too – New Zealand just seems to be one of those countries where most people follow a pre-planned Lonely Planet itinerary instead of “going off the beaten track”.

  30. If exploring NZ, make sure to spend at least a few nights on Stewart Island, to the south of South Island. Getting there is more reliable by plane from Invercargill. (The ferry to Stewart Island from Bluff can be shut down for days at a time due to the wind.) This is a great place for nature walks/hikes, allowing for seeing penguins and other birds, many of which are not wary of people. Seeing nocturnal kiwis is much more likely when staying overnight there. A short ferry ride from Stewart Island to Ulva Island for a day trip is also a must-do for the opportunity to see a large number of approachable parrots and flightless ground birds. This is a great place to be off-grid. Accommodations are limited and require plenty of advanced planning.

  31. Look who is really dumb, the idiots who go all the way to the edge of an active volcano trying to decide who gets to push @eskimo over the edge or @eskimo who isn’t a thrill seeker and would not be at the volcano in the first place.

    Don’t tell me things like sky diving or bungee jumping is safe. While I mean no offense, I can’t say anyone force you to take those risk (if you are even aware) in exchange for thrills. You either calculated the risk or just being ignorant of it.

    Now if you want to push me down Hobbiton, that sounds a lot safer for all of us.

    Another good news for a lesser know chain in NA. The Novotel Christchurch Airport, which is also delayed by few years, opened a few months ago. It’s just steps from the terminal and has a great view of the long-haul international gate featuring A350 or A380.

  32. A bit niche, but … Auckland is a great stopover option between South America and Japan.

    I know, I know: but I had business in Buenos Aires followed by meetings in Tokyo. Google Flights doesn’t even show an option via NZ (its US-centric worldview tries to force you to travel through that country or, maybe, Canada), but Auckland is a far better route: it’s much closer to the Tokyo time zone, so a stopover in NZ helps you acclimate, while a stopover in the US (plus its hideous immigration process) does not.

    So, any new hotel options in NZ are to be welcomed. And yes, the city has a nice gallery, good food options, and enough to keep you occupied for a couple of days.

  33. dumb @eskimo

    TRIGGERED! Judging by your pathetically long-winded response, you can’t take it as well you give it. LOL

  34. I think people are being a bit harsh about the look. I think part of the issue is that the pics are CGI, so it might give the hotel a cheap look. But I suspect that when updated with actual photos, this hotel will come across better. No doubt the delays are due to the level of workmanship required. This is a new build so it’s not like the delay was due to stumbling across artefacts – or difficult remodelling.

    @Stvr – Yes.

  35. This Covid thing is actually their first legitimate excuse to open late. Glad they have something after 3 years of waiting…

  36. “(the country may remain closed into 2021)” -where are you getting this from? Certainly a bleak prediction.

  37. Stayed at the Hilton well over 2-3 years ago and was told it would open imminently. Both the Park Hyatt and the Hilton are on the harbor so much as that a cruise ship was literally just a few feet from my hotel window. It is NOT an airport hotel as it is nowhere near the airport. It’s a great area for walking. We also drive to the nearby areas all very picturesque. Prices generally seem high but no tipping which is great. A full and proper visit to New Zealand would take at least a month with two weeks on each of North and South Island. Must try the wineries especially Kusuda and Bell Hill!

  38. You may have heard about our fabulous Prime Minister, Jacinda Ardern, who has locked down our country for the past four weeks over COVID-19.

    Construction sites can reopen, with strict social distancing rules, on Tuesday.

    However cruise ships are banned from NZ for the foreseeable future and international flights are unlikely to resume until the end of 2020, with a possible exception for limited trans Tasman and South Pacific flights, under severe conditions. It is unlikely that longhaul international flights will resume before a vaccine has been found.

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