- Introduction: From Saint-Tropez To Sylt, And Beyond!
- Review: The Carlyle New York, A Rosewood Hotel
- Review: Emirates Lounge New York (JFK)
- Review: Emirates A380 First Class (JFK-MXP)
- Review: Hotel Martinez Cannes, Hyatt Unbound Collection
- Review: Airelles Saint-Tropez, Chateau De La Messardiere
- Review: The Library Lounge Nice Airport (NCE)
- Review: SWISS A320 Business Class (NCE-ZRH)
- Review: Hyatt Regency Zurich Airport The Circle
- Review: SWISS Alpine Lounge Zurich Airport (ZRH)
- Review: Sylt Airport Lounge (GWT)
- Review: Lufthansa CityLine E190 Business Class (GWT-FRA)
- Taking One Of Lufthansa’s Shortest Flights (118 Miles)
- Our Lufthansa Delayed Bag Experience
- Review: The Wellem Dusseldorf, Hyatt Unbound Collection
- Review: Hugo Junkers Lounge Dusseldorf Airport (DUS)
- Review: Condor A321 Business Class (DUS-ATH)
- Review: King George Athens, Marriott Luxury Collection
- Review: Hotel Grande Bretagne Athens, Marriott Luxury Collection
- Review: Goldair Lounge Athens Airport (ATH)
- Review: airBaltic Airbus A220 (SAS Wet Lease)
- Review: Grand Hotel Stockholm, Sweden
- Review: Amex Restaurant Stockholm Arlanda Airport (ARN)
- Review: New Finnair Business Class A330 (ARN-JFK)
We checked a couple of bags on our recent trip from Sylt to Dusseldorf via Frankfurt, and they ended up being delayed. That’s a bigger risk right now than in the past, given all the travel chaos, so I figured it would be useful to recap my experience.
In this post:
Why we checked bags on this trip
Many frequent travelers would never check a bag, and I totally get that. However, I’ve increasingly warmed up to the idea, so let me provide some background:
- We were traveling for six weeks, and realistically it’s just not that easy to pack enough stuff in a carry-on for a trip that long (especially with European airlines often being stricter about carry-on size)
- While Ford doesn’t enjoy checking bags, he does like having more than one “look” on a trip, and I like being married (most days), so “happy husband, happy life,” or something
- Ford has taught me the importance of always wearing sunscreen, and we go through a lot of it, especially in sunny destinations (of which there were plenty on this trip); it’s better and more economical to just bring your own, and that requires checking a bag
- If you’re flying an airline like Alaska or Delta (with a 20-minute bag guarantee), or are flying within Europe, generally checked bags come out quite fast, and you don’t end up waiting that long; at least that was the case before the summer travel chaos erupted
- I’ve kind of started to enjoy traveling light through the airport, not having my bag stopped at the checkpoint for liquids, etc.; so when Ford checks his bag, I’ll check my carry-on too, because it’s just easier
Lufthansa didn’t get our bag to Dusseldorf in time
We were flying from Sylt to Frankfurt to Dusseldorf with an 80 minute connection (the minimum connection time at the airport is 45 minutes, don’t ask me how). When we landed in Dusseldorf, we received an email from Lufthansa stating that our bags didn’t make it on that flight.
Let me state that for the remainder of the summer I absolutely wouldn’t book an 80 minute connection in Frankfurt and expect my bag to make it. However, we were traveling in mid-June, and this was right when travel went from normal busy to insanely busy.
Prior to flying that day, we found travel to still be quite orderly and calm, and we had connected at several hubs in Europe. But it was during that very connection in Frankfurt where we both commented to one another how the real summer rush had started.
Having delayed bags is a hopeless feeling
The email we received from Lufthansa about our bags being delayed mentioned that our bags had already been “rebooked” on LH82, the flight later that afternoon. We were initially scheduled to arrive at 2:05PM, and the other flight was scheduled to get in at 5:05PM. Great, that’s not too bad.
Rather than waiting at the baggage office to file a claim, the email from Lufthansa said to visit the carrier’s website to provide an address for delivery, and/or contact details. So we quickly filled that out, and I chose the option to pick up the bags at the airport myself, since I figured that was the safest and quickest option.
I wanted to minimize the risk of anything further going wrong, so shortly after LH82’s scheduled arrival time, I headed back to the airport. Only after arriving at the airport, and well after the flight’s arrival time, did I receive a message stating that our bags had been “rebooked” on LH88, the flight later that night, due to land at 10:10PM.
At this point I started to worry a bit. There’s not really a human touch to lost baggage, so I wondered if our bags would simply be “rebooked” on the next flight to Dusseldorf for eternity. After all, why didn’t the bags make the flight they were initially “rebooked” on, as there was plenty of time?
Since I was at the airport, I tried to go to the lost baggage office, which is actually a door that leads to baggage claim. The catch is that they’ll only let you in if your bag has arrived. I was informed that our bags had been rebooked on another flight, there was nothing they could do, and there was no one to talk to.
Late that night after LH88 had landed, I was expecting to receive one of two emails:
- An email confirming that our bags had arrived
- An email stating that our bags had been “rebooked” on another flight yet again
Instead we received nothing. So at 7AM I decided to head back to the airport. I decided to take the lack of notice as confirmation that our bags were on the flight that they last said they were on.
At this point I once again walked to the same door, and over the loudspeaker explained that I had bags that arrived the night before. She claimed there was no record of them arriving, and said I’d have to wait until I received confirmation stating that they had arrived.
I basically begged, and eventually the agent let me in. She brought me to the lost baggage office, where there were hundreds of bags. Sure enough, I easily found our bags there.
Only after I left the airport did I receive an email stating that our “delayed baggage has arrived at the airport,” which was presumably triggered by me picking up the bags, and them recording it.
You really do have to advocate for yourself in situations where bags are delayed, and I imagine that’ll only get worse as the summer progresses. One has to wonder how long the bags would have sat there before I would have received an email indicating that the bags had arrived.
I’m happy I was persistent, and that I didn’t request baggage delivery to the hotel, because that would have given me even less power to try to solve the situation myself.
Anyway, all’s well that ends well. While going back and forth to Dusseldorf Airport two additional times wasn’t fun, in the end we got our bags about 18 hours after our arrival.
European regulations are vague when it comes to bags
The European Union has fantastic consumer protections for air travel in the form of EU261. This protects people in the event they’re bumped, a flight is oversold, or bags are delayed or lost. However, not all consumer protections are equally clear.
For example, EU261 clearly spells out the exact dollar amount you’re due in the event that your flight is delayed. When it comes to lost baggage, though, regulations are much more vague. They just state that airlines should reimburse you for any necessary expenses as a result of the delayed bags, without spelling that out much further. Of course on top of that there’s also credit card protection for delayed bags.
In this case we didn’t end up pursuing either avenue:
- Initially we thought our bags would arrive three hours after our initial flight; most credit card protection for delayed bags kicks in after six hours
- It was after 6PM when we realized our bags wouldn’t arrive until later, and at that point most shops were closing anyway
- Even if we were due anything, who knows how many months it would have been before Lufthansa customer service actually responded and handled our case; I’m still waiting to hear from Eurowings Discover about EU261 from our flight several months ago
Our priority was just to get our bags back in our possession as quickly as possible, though I am curious what experiences others have had with this.
Bottom line
For the first time in years, we had a delayed baggage situation on a recent Lufthansa flight. All is well that ends well, and in this case we were just inconvenienced and didn’t have our bags for 18 hours, so it could have been much worse.
If you are traveling this summer and checking bags, make sure you leave a lot more time than that when connecting. And ideally I’d recommend not checking bags right now, especially if connecting.
My biggest takeaway is how hopeless the whole delayed bag experience is. Your bag is essentially just going through an automated process, and there’s no one you can talk to who can realistically intervene (in other words, you can’t call someone who will find your bag, and you can’t get a real answer as to what’s going on with your bag).
If you’ve dealt with a lost or delayed bag this summer, what was your experience like?
Our bags went missing for 6 days on an LH flight from Munich to Dublin after the flight from Singapore to Munich was late and the pilot would not wait until the bags were transferred. We lodged a missing luggage form immediately at Dublin Airport. The LH desk at Dublin Airport was a waste of space. We were staying overnight in Dublin awaiting our flight to Newquay the next day. No one knew where the...
Our bags went missing for 6 days on an LH flight from Munich to Dublin after the flight from Singapore to Munich was late and the pilot would not wait until the bags were transferred. We lodged a missing luggage form immediately at Dublin Airport. The LH desk at Dublin Airport was a waste of space. We were staying overnight in Dublin awaiting our flight to Newquay the next day. No one knew where the bags were. I spent $AUD150 in phone calls over 3 days trying to find them. Again LH useless. My daughter tried to track them from Australia and was eventually told on day 3 that they were on there way back to Australia. At that point I gave up and we had to purchase clothes, toiletries and bags and lost 3 days of our 7 planned for Cornwall. On day 6 we got an email from Newquay Airport saying some bags for us had just arrived. We then began a 12 months dialogue with LH trying to claim compensation. I went to the European Union, useless. Over 12 months 10 different people in LH gave me differing information about my claim. 3 saying I was entitled to compensation of EURO 507.62, 5 saying they would not pay for spurious reasons some absolute lies. The other 2 were non committal. I provided all the necessary proof through the proper channels but their latest email to me yesterday states "We understand your wish to receive compensation. Please allow us to clarify why we are unable to fulfill your request." No specific reason for the denial was given and the message ended with "we consider this our final assessment". We have flown business class with LH many times over the last 20 years but never again. If it takes 10 people to process 1 claim and they provide conflicting information then the obviously outsourced LH claims department is a shambles. If that sort of discombobulation is happening in other areas of LH that would be a worry. Many of the communication's received from LH contained totally incorrect statements and I constantly had to correct them and provide the correct facts. At one stage the issue quickly descended into reductio ad absurdum. You could be forgiven for thinking that this mob are professional claim dodgers. I am going send a note to Carsten Spohr. I don't expect a response.
My understanding, however naive, is that “When your luggage is delayed, it is the airline's responsibility to locate it and deliver it to you”. Except where LH is concerned. I am currently thinking of where to go next'
My bag wS lost fir three days. I packed for three weeks i did not buy other items i was in a foreign country no car and stuck wearing the same clothes for three days
I deserve compensation for the inconvenience. I was given wrong phone numbers reached out thru twitter and nearly got scammed out of 400 from someone in kenya posing as luftansa. Not happy will reach out to bbb and consumer affairs
I can truly say that Lufthansa is the worst airline in the world with the worst customer service. It’s been 10 days that My bag didn’t arrive and the worst thing is that I have an AirTag inside the bag which is showing the location at Frankfurt airport. I have tried everything . I’m exhausted but I won’t stop. I won’t accept any refund. I want my bag
This summer, my family and I traveled to Berlin, but our suitcases were left on our stopover in Munich and did not arrive with us. After filling out the corresponding form, we indicated that the suitcases would be delivered to the hotel.
The next day, not seeing any change in the status of the website, we called Lufthansa to verify and they told us that our suitcases had arrived at the Berlin airport, and...
This summer, my family and I traveled to Berlin, but our suitcases were left on our stopover in Munich and did not arrive with us. After filling out the corresponding form, we indicated that the suitcases would be delivered to the hotel.
The next day, not seeing any change in the status of the website, we called Lufthansa to verify and they told us that our suitcases had arrived at the Berlin airport, and that we could pick them up there if we wanted, since they told us that was the option. faster and it could take up to 7 days to deliver them to the hotel. In addition, they assured us that we could claim the transportation costs to the airport when we made the claim for the purchase of essential products.
However, when we request reimbursement of these expenses, Lufthansa is denying it, arguing that they are not covered by the Montreal Convention. This has outraged us, since both the Lufthansa and Berlin airport staff told us that we could claim them (€150 in transportation, since we also had to go to the airport twice).
My question to the community is: Has anyone else had a similar experience or know if we have the right to take legal action to recover those costs? We feel deceived and misinformed by Lufthansa since they gave us false information.
Thanks in advance for any advice or experiences you can share.
Greetings!
I start my trip I'm Amman Jordan with one stop in Frankfort then DFW airport dallas TX..for 8 days now I don't receive my bag and I call lufthansa many time just their answer we don't know where is ur bag .....????!!!!
Our four bags have been "lost" for three weeks in Munich. Its absolutely infuriating, we believe 100% no one has spent one second looking for them and that the customer service agents have no access to any connected system to actually solve the issue. We had one service agent two days ago say, "Good news! In the internal notes in says your bags have been found and they are sending them tomorrow!" We called back...
Our four bags have been "lost" for three weeks in Munich. Its absolutely infuriating, we believe 100% no one has spent one second looking for them and that the customer service agents have no access to any connected system to actually solve the issue. We had one service agent two days ago say, "Good news! In the internal notes in says your bags have been found and they are sending them tomorrow!" We called back the next night after hearing nothing and the person said, "Your notes don't say that, it says nothing about finding your bags." Any ideas how to reach up higher in the chain of command??
Frankfurt Airport and Lufthansa are the worst. Same thing happened to us transitioning Frankfurt to Amsterdam. Due to Apple Air Tags we knew where the bags were but NO ONE will look for them or offer to do anything about it. Our bags at at the airport for 7 days, then one was sent to Rhodes and then back to AMS where it sat for 5 days before being shipped to us. The second was...
Frankfurt Airport and Lufthansa are the worst. Same thing happened to us transitioning Frankfurt to Amsterdam. Due to Apple Air Tags we knew where the bags were but NO ONE will look for them or offer to do anything about it. Our bags at at the airport for 7 days, then one was sent to Rhodes and then back to AMS where it sat for 5 days before being shipped to us. The second was shipped to Montreal Canada where it has sat at Gate 48 for 11 days with no one agreeing to retrieve it and Lufthansa offices saying they can do nothing and we should be patient.
Three weeks and no clothes for a "trip of a lifetime" European Vacation. Even the baggage tracing website on the Lufthansa App has taken to crashing the last few days so no updates not that they bother updating the site anyway.
HOPELESS, IVE BEEN HOME A WEEK AND HEARD NOTHING, ILL NEVER USE LUFTHANSA AGAIN
We booked a flight on Lufthansa from Milan through Munich to Prague. Our baggage has been "missing" for two days, 48 hours, so far, with no information from Lufthansa. They don't answer the customer service line and their web site says they are searching for the bags, check back later.
I understand bags can miss connecting flights, but how hard is it to load the bags on the next flight, or the one after that?...
We booked a flight on Lufthansa from Milan through Munich to Prague. Our baggage has been "missing" for two days, 48 hours, so far, with no information from Lufthansa. They don't answer the customer service line and their web site says they are searching for the bags, check back later.
I understand bags can miss connecting flights, but how hard is it to load the bags on the next flight, or the one after that? Why can't their website list the last location the luggage tag was scanned?
Also, I've flown six flight segments on Lufthansa in the last two weeks. None, that is zero, left on time
I've learned not to fly Lufthansa ever again.
Lufthansa has lost my daughters bag. Shambolic. Zero updates. Nobody to contact. Complete lack of accountability.
AirTag doesn‘t help! I know exactly where my luggage is but LH simply doesn’t care.
I lost one bag when l go for holiday and one bag when l turn back, l missing flights connection, this thing don't happen before with lufthansa what can l do now
Hie I flew from joburg to London on the 15 2023 up to now I had not received any information were my luggage is pliz help
August 01, 2023 flew from Milan to Frankfurt pn Lufthansa to connect to Boston. Our puddle jumper arrived 30 minutes late to Frankfurt. Ran thru the airport to catch my connecting flight. Last one on the plane, and Boston bound. After clearing customs waited for luggage that never arrived. After midnight I entered both bags as delayed with Lufthansa. I checked the website everyday and found nothing. I arrived in Boston with only my wallet...
August 01, 2023 flew from Milan to Frankfurt pn Lufthansa to connect to Boston. Our puddle jumper arrived 30 minutes late to Frankfurt. Ran thru the airport to catch my connecting flight. Last one on the plane, and Boston bound. After clearing customs waited for luggage that never arrived. After midnight I entered both bags as delayed with Lufthansa. I checked the website everyday and found nothing. I arrived in Boston with only my wallet and passport. They suggested I put my carry-on into the hold with my other suitcase. All my personal papers, house keys and car keys in the carry-on. Early in the morning of August 12, 2023 I get an automated response saying the luggage was located and headed to Boston today. See how long before I get it them back. I have flown Lufthansa thru Frankfurt many times and never had an issue.
July 10 I arrived in Athens Greece with Lufthansa and no bags. I had one hour to board my ship because of the flight delays and so I quickly filled out a claim form and took off running. I had to fly back to the US July 21 and still no bags. I had to purchase clothes for my entire cruise and deal with mixed messages from Lufthansa. They do message you but it’s very...
July 10 I arrived in Athens Greece with Lufthansa and no bags. I had one hour to board my ship because of the flight delays and so I quickly filled out a claim form and took off running. I had to fly back to the US July 21 and still no bags. I had to purchase clothes for my entire cruise and deal with mixed messages from Lufthansa. They do message you but it’s very confusing. One says they’re delivering it back to you and another one says I don’t know where it is. It’s 25 July still no bags.
Did you get your luggage yet, my son is in the same situation. His bag still stuck in Frankfurt since we have the Apple AirTag but yet they can't find it. Its been over 6 days now
Dealing with this right now. Misconnected in Frankfurt for the onward connection to Salzburg. We can see that the bag is in T2 thanks to the AirTag, but almost 48 hours in, not seeing any movement from Lufthansa - the web site states that they are still "Searching for the bag" and the people who answer the calls claim to know nothing more than what is on the web site - they won't even take...
Dealing with this right now. Misconnected in Frankfurt for the onward connection to Salzburg. We can see that the bag is in T2 thanks to the AirTag, but almost 48 hours in, not seeing any movement from Lufthansa - the web site states that they are still "Searching for the bag" and the people who answer the calls claim to know nothing more than what is on the web site - they won't even take the AirTag screen shot to show them where to find the bag. Rapidly losing hope the bag will ever be returned.
One of the worst return flights and customer service from ****** airlines and Lufthansa. On a return flight that was booked leaving Santorini going back to Chicago we had the worst experience with ****** airlines and then Lufthansa. Our first flight from Santorini to Athens on ****** was delayed then cancelled, causing connecting flights to be missed and rearranged, then replacement flight was late causing connectors to be missed again then they lost our luggage...
One of the worst return flights and customer service from ****** airlines and Lufthansa. On a return flight that was booked leaving Santorini going back to Chicago we had the worst experience with ****** airlines and then Lufthansa. Our first flight from Santorini to Athens on ****** was delayed then cancelled, causing connecting flights to be missed and rearranged, then replacement flight was late causing connectors to be missed again then they lost our luggage and only found it because we stayed at the airport for over 7 hours pressing people to find it because my wife is in a wheelchair paralyzed from from the waist down and had stuff in the suitcase that she needed for her condition. We ending up not being able to leave Athens until the next day. With 2 hours of sleep we headed to the airport at 330am the next day and got on a flight to Munich with Lufthansa. We got to Munich and caught our connector to Chicago except they did not load our luggage. We find this out when we get to Chicago looking for our bags. We spend a few hours at the airport trying to find someone from Lufthansa and shockingly other than the guy at the departure counter we could not find anyone. We went to the United baggage re-check counter to see if they could help us find someone and they couldnt even find anyone for Lufthansa baggage, but the gentleman helped us in how to file the claim. Sad that another Airline was more helpful than the one we flew on and caused the issue. We start checking the tracking later than day and finally we see one bag is suppose to be loaded the next day, keep in mind my paralyzed wife is still missing things she needed. That update was the last update the tracker shows still at this point. However I went to the Lufthansa app and checked flight details and baggage details and finally today I see the bag with no update on the claim tracker page, is saying it arrived in Chicago, but the other is still saying its being loaded on the 10th. We called the 800 number and this is where the 2nd worst customer service experience continues. The lady that answered had a heavy accent and was very difficult to understand. As a minority myself I dont care what nationality/race someone is but if you have a heavy accent you should understand that people may ask you to repeat something. My wife was talking to her first but was having a very difficult time understanding what she was saying. I got on the phone and I asked her a simple question that my wife had apparently asked prior, and the ladies response was " I already answered that for your wife", I said ok well can you tell me again, and her response was "ask your wife, because I already told her". I asked for a manager she said she doesnt have one, I asked her name and if she had an employee # or something and she said she is onlynrequired to give her first name, she said it was Jean. I told her that her customer service skills were the worst. She didnt seem to care. I called back to get another rep and that person was the complete opposite and was helpful in answering questions. She did confirm that both bags were actually in Chicago and had cleared customs and suppose to be delivered. I told her that when I filed the claim i selected the option to pick up the bags rather than delivery because I thought we would be able to get the bags quicker once they arrived, so obviously that selection was ignored. She gave me the local number for Lufthansa baggage and the number for the courier service. I tried calling both multiple times and got voicemail at both, and both were boxes were full so I couldnt even leave a message. It is absolutely ridiculous that our bags are here and cleared customs, but yet we can get ahold of an actual person to be able to go pick up our bags. Total feeling of helplessness. Absolute disappointment in Lufthansa and their customer service and communication. No one seems to care about the customer, and mean while my wife is sadly inconvenienced. I dont even understand why our bags werent on the flight in the first place.
Flight LH 430 on July 4, 2023 from Frankfurt to Chicago. The ground/baggage crew could not open the door to the baggage compartment and the plane was sent back to Frankfurt for some 'experts' to deal with the problem. No one could receive their luggage and to date (07/08) the whereabouts of our bags are unknown. Imagine that luggage of about 270 to 300 people, assuming that two third of the passengers had checked their bags. (Boeing 747-8, seating capacity of 410)
Hi long tern dream to go Paris by lufthansa so June 23 I travelled by lufthansa once reached Paris I didnot get my luggage. So created complaint I was 7 in Paris even I don't have inner just I stayed at hotel and came back to dubai. Once reach dubai airport I went to lufthansa airline and met duty manager Mr.Dencil he ask me that who told you come here go to dnata and check . That made me more pain complaint box also showing that still searching
LUFTHANSA sucks ass. They lost our bag in Frankfurt and we called the useless CLS Overnight number 49 511 515277 80 and they NEVER answer. Called Lufthansa and they gave us 0 800 808 8010 which is a non operable number. The useless app Lufthansa uses is also a worthless pile of crap.
Bottom line, Do not fly Lufthansa and check luggage. I thought Germans were supposed to be smart and efficient. Apparently Lufthansa is not.
What terrible experience. Why is Lufthansa this way. I arrived my destination since Tuesday 23rd LOS to SWISS, Swiss to Los angelus, Los angelus to ANC. Till date my bags are not located. Is it that there is no competent staff or they just want to punish travelers. Horrible fight to follow from Lagos- your bagback- 4kg, your hand luggage 8KG, it cannot cross even with 0.1kg. Then on arrival, 6 days and no trace...
What terrible experience. Why is Lufthansa this way. I arrived my destination since Tuesday 23rd LOS to SWISS, Swiss to Los angelus, Los angelus to ANC. Till date my bags are not located. Is it that there is no competent staff or they just want to punish travelers. Horrible fight to follow from Lagos- your bagback- 4kg, your hand luggage 8KG, it cannot cross even with 0.1kg. Then on arrival, 6 days and no trace of your bags. I want my bags Lufthansa. It has tags, find my bags and send it to me. Enough lying and mishandling bags.
I recently had by bags delayed by Lufthansa by about 18 hours. We were told we could buy clothes and toiletries and submit a claim. We were a family of 5 and bought the minimums, not trying to take advantage of the situation. When we got home, I submitted the claim and waited almost 6 weeks for a response. When they did respond, I was informed they only reimburse 50% of clothing and 100% of...
I recently had by bags delayed by Lufthansa by about 18 hours. We were told we could buy clothes and toiletries and submit a claim. We were a family of 5 and bought the minimums, not trying to take advantage of the situation. When we got home, I submitted the claim and waited almost 6 weeks for a response. When they did respond, I was informed they only reimburse 50% of clothing and 100% of toiletries. I pushed back asking for 100% and after an additional 3 weeks I got a response that they can do 100%, but I need to send the clothes back!?!? Really? That seems like more cost and trouble than the difference we are looking for.
Anyone else experience this?
My luggage was lost during my travel from. NQZ TO BRU VIA FRA. since it has an AirTag I can see that it was stuck in FRANKFURT TERMINAL 1 since the day of arrival. , now 2 months ago. I immediately filled in the lost luggage file.
I have sent several mails, sent registered letters, spoke at least 20 times to the customers service of Lufthansa (with operators in Cape Town) but nobody can help me !!!! Anybody else has exprerienced this ? Any tips ? Thank you
Took almost 6 weeks to get my response after filing claim. My email came from [email protected] if that helps
I used AirTags on my baggage. Flight with EuroWings through Vienna, Montreal, San Francisco. The baggage did not leave Montreal, and although I told EuroWings where it was they were not able to locate my baggage. Now after sitting in Montreal for 4 weeks, my baggage was for whatever reason sent back to Vienna. One day later I am spotting it in Sofia, Bulgaria. Curious where else my bags will travel...
My wife and I flew from Toronto to Munich. The flight was delayed at take off and we missed the connection flight in Frankfurt. We were on standby and got to Munich 6 hours later. When we arrived at Munich, we found no baggage at all for our river cruise. We had to buy our basic needs. I didn't get my baggage until 3 days after my trip was over. But Lufthansa refuses to give us any compensation with any explanation.
We had a bad experience on our flight to Australia. We missed our connection flights and had to rebook with Qatar for remaining journey. We did eventually get our bags 7 days later. Fortunately Qatar Airlines did a good job tracing them as they were left in Frankfurt. Due to our our flight changes we asked the attendant to make sure our bags were on the plane. We had to wait until 3.30 pm for...
We had a bad experience on our flight to Australia. We missed our connection flights and had to rebook with Qatar for remaining journey. We did eventually get our bags 7 days later. Fortunately Qatar Airlines did a good job tracing them as they were left in Frankfurt. Due to our our flight changes we asked the attendant to make sure our bags were on the plane. We had to wait until 3.30 pm for our new flight so they had plenty of time to rearrange bags. Fortunately we could borrow some clothes from our family and thankfully had enough money to buy some essentials otherwise we would have been stuck with nothing. It has been so stressful and really worried about the same thing happening on our return flight. It has been a nightmare trying to get in touch with anyone at Lufthansa for reimbursement or compensation. We lost a day of our holiday and it really has put a dampner on our holiday. It has certput us off using this airline again.
Lufthansa delayed baggage .
Our son flew from Heathrow terminal 2 on December 14 to Port Harcourt via Frankfort.
Neither of his 2 checked in bags arrived with the flight. One bag arrived 7 days later on Dec 21 with significant damage to the contents, the remaining bag arrived 10 days later on Dec 24, without damage.
I fully agree with the other travelers comment that when your baggage enters the system,...
Lufthansa delayed baggage .
Our son flew from Heathrow terminal 2 on December 14 to Port Harcourt via Frankfort.
Neither of his 2 checked in bags arrived with the flight. One bag arrived 7 days later on Dec 21 with significant damage to the contents, the remaining bag arrived 10 days later on Dec 24, without damage.
I fully agree with the other travelers comment that when your baggage enters the system, there seems to be nothing you can do until it comes out. In my son’ s case it was a dreadful experience : nobody at the destination airport was able to inform us what had happened.
Also, there appeared to be no Lufthansa employee at the destination airport to take charge of the situation and help to resolve the matter !
Zero out of 10 for Lufthansa on this
Great article! We just had the exact same experience with Lufthansa. Very disappointing. They have handled the whole delayed luggage problem really badly. At the end we went to pick up our baggage 3 days ago, even if we never received a message that they had arrived, and the funniest thing of all is that in the online status it still reads 'searching'!
Hi dear ..what luftansa not delivered the customer bags ...and bags are missing ..till now my bag is not found and no feedback...on my bag ...I want leave it like that I got my valuer in side the suitcase...no all my clothes ..u guys make me stay with one clothe...
I was travelling from HEL to DUS via Frankfurt also had the same issue. In Helsinki they asked us to checkin our cabin baggage. Unfortunately in Düsseldorf my bad was delayed it was 11:30 p.m and my appartement keys were in cabin baggage I had to stay at a friends place and the baggage arrived only after 2 days..
In September we flew between Florence and Munich with a layover in Vienna. Similar to your situation, our bags didn’t make it onto the flight to Munich. We ended up not getting our bags till the next day so it wasn’t a huge inconvenience.
However, we were told that we would be compensated for any essential items we had to purchase while we were waiting for our bags. Since we only had our plane...
In September we flew between Florence and Munich with a layover in Vienna. Similar to your situation, our bags didn’t make it onto the flight to Munich. We ended up not getting our bags till the next day so it wasn’t a huge inconvenience.
However, we were told that we would be compensated for any essential items we had to purchase while we were waiting for our bags. Since we only had our plane clothes and we were going out that night we quick ran to the Galleria to grab a shirt, pants and underwear. I’ve now been trying for THE LAST 3 MONTHS to get paid back for buying those clothes. First we were told to email [email protected] to which I got no response. Not even a receipt confirmation. Then I messaged support and they gave me a link to a feedback form for baggage irregularities, so I submitted one of those. Again, not even a receipt confirmation. I’ve been messaging the chat support every week in the hopes I’ll get someone who can actually help me but every time they either tell me to email that address or submit a feedback form. It’s like an endless cycle where no one actually knows what’s going on or how the system works. Very frustrating to say the least and I doubt I’ll ever fly with Lufthansa or any of their partners in the future.
I meant June 25, 2022! Not 2002 :)
Delayed luggage became never received luggage.
I still have yet to get reimbursed Lufthansa from a June 25, 2002 flight from Copenhagen to Frankfurt. I was in Germany and Switzerland for 10 days, never in the same place more than 2 days. At the 7th day w/o my luggage (and lots of expenses to cover not having my things) I told Lufthansa to simply get it home to the Chicago O'hare airport. I was at...
Delayed luggage became never received luggage.
I still have yet to get reimbursed Lufthansa from a June 25, 2002 flight from Copenhagen to Frankfurt. I was in Germany and Switzerland for 10 days, never in the same place more than 2 days. At the 7th day w/o my luggage (and lots of expenses to cover not having my things) I told Lufthansa to simply get it home to the Chicago O'hare airport. I was at my whits end being on hold on the phone. Racked up quite a cell phone bill too. So, I didn't have my suitcase the whole trip.
I have done the contact form twice now (https://www.lufthansa.com/gb/en/request-for-refund-of-expenses) and i haven't heard a peep.
I spent a lot of money on stuff there to sort-of replace my things...and yes, my suitcase was waiting for me when I got back to Chicago, so its not officially "lost", but I should get reimbursed right? Any ideas how I can light a fire under their a$$? It's going on 6 months.
I traveled with Lufthansa on the 1st of October from Houston to Port Harcourt and my luggage was delayed for four days. Inside were essentials for my newborn. I have filed a claim for the reimbursement of a costly expenses resulting from the delay and got a response from Singh (Lufthansa rep) demanding for (PIR) which I have attached and emailed back to them. Unfortunately till date, no response. Total disregard and irresponsible. I would...
I traveled with Lufthansa on the 1st of October from Houston to Port Harcourt and my luggage was delayed for four days. Inside were essentials for my newborn. I have filed a claim for the reimbursement of a costly expenses resulting from the delay and got a response from Singh (Lufthansa rep) demanding for (PIR) which I have attached and emailed back to them. Unfortunately till date, no response. Total disregard and irresponsible. I would be excalating it as much as I can.
Took a trip Denmark to Rome via Frankfurt. Lufthansa managed to delay my baggage in both directions. On the way out it was simply lost - on the way home is just got deliberately delayed.
Not impressed.
2.5 months and our bag has not arrived yet. Still hopeful that it will be found. After 3 months they consider it lost. I’m not too upset. Bigger problems in this world than missing what essentially is laundry form our trip.
We (my husband and I) went on a 30 day 30th Anniversary trip this fall to Scotland. We flew Lufthansa from Denver to Frankfurt, Frankfurt to London. We checked 3 bags one of which was his golf bag. He bought airbags for 2 of the 3 bags. As we left Denver he informed me that our bags did not. Thus began a 30 day nightmare. Lufthansa showed each step if the way that it was...
We (my husband and I) went on a 30 day 30th Anniversary trip this fall to Scotland. We flew Lufthansa from Denver to Frankfurt, Frankfurt to London. We checked 3 bags one of which was his golf bag. He bought airbags for 2 of the 3 bags. As we left Denver he informed me that our bags did not. Thus began a 30 day nightmare. Lufthansa showed each step if the way that it was in total disregard for the Montreal Convention and the Consent Order issued by the US Dept. of Transportation to cease and desist from violations of the CONVENTION regarding its legal responsibilities under the Convention. To date we have heard nothing from Lufthansa regarding reimbursement for expenses incurred due to the delayed baggage delivery and the one ‘lost’ bag. One third of our 30 day trip was without any luggage. Who takes a trip to Scotland without a golf bag? What was made clear is that Lufthansa could care less about baggage customer service and even less about the US DOT Consent Order. From this experience I rate Lufthansa as one of the worst airlines when it comes to baggage service.
I travelled with lufthansa on the 1st of September 2022 to portharcourt in Nigeria from dusseldorf through Frankfurt Airport and my hand luggage was collected from me by fight attendant since then i have not received my and luggage the flight number is LH0075 i have sent a mail to Frankfurt lostandfound but date no response so please advise me on what to do, thanks.
My luggage was checked in at 4.13 am Dublin to Rome 5 September Aer Lingus .never arrived I had a tracker attached luggage still in Dublin NO in Rome interested Joined Cruise .Checked tracker next day luggage arrived Rome
13 .30 Cruise Sicily .luggage lay in Rome till 13th returned to Dublin sat there to 21st when my travel agent recovered it delivered home 13.03 21st in all that time NO response from Aer...
My luggage was checked in at 4.13 am Dublin to Rome 5 September Aer Lingus .never arrived I had a tracker attached luggage still in Dublin NO in Rome interested Joined Cruise .Checked tracker next day luggage arrived Rome
13 .30 Cruise Sicily .luggage lay in Rome till 13th returned to Dublin sat there to 21st when my travel agent recovered it delivered home 13.03 21st in all that time NO response from Aer Lingus even on my return to luggage claim NO one wanted to see my tracker as it was in there store.
Good luck to all traverses every were .John Hanley N Ireland I didn't let in spoil my Cruise
We flew on Lufthansa from the US to Frankfurt. Our baggage was delayed and delivered to our hotel one week later. We were bike touring and so did not have clothing and bike clothes until we returned 5 weeks later. We filled a claim at the airport and for over 3 months have tried to get compensation for expenses. Lufthansa customer relations had no phone# and no longer respond to emails. Customer service, a different...
We flew on Lufthansa from the US to Frankfurt. Our baggage was delayed and delivered to our hotel one week later. We were bike touring and so did not have clothing and bike clothes until we returned 5 weeks later. We filled a claim at the airport and for over 3 months have tried to get compensation for expenses. Lufthansa customer relations had no phone# and no longer respond to emails. Customer service, a different dept now tells me there is no record of the claim. I guess Lufthansa no longer cares about it's customers. Any thought on who can be contacted at Lufthansa?
I am scheduled fly Lufthansa from Newark to Lisbon the beginning of November. I am very worried about their baggage policy and hope I can get by with a carry-on.
My luggage arrived after 3 months. our flight from Anchorage Frankfurt to Barcelona. I have to buy everything for our 11 day cruise. Trying to file compensation. I Have spent so much time to look for that claim form on their website and cannot find anything. I spend about $500. on the things i needed for the cruise. they are making it very difficult or i should say impossible to get paid
Ben-I had a issue with Swiss Air not delivering our 3 checked bags in Zurich after a 3-4 hr. layover in a connecting city (plenty of time) for the entire 4 days we were there. Had nothing besides our valuables in a backpack (no clothes) so went to the cheapest department store in town, something that’s a challenge in such an expensive country, to buy the least expensive basics and a return suitcase for the...
Ben-I had a issue with Swiss Air not delivering our 3 checked bags in Zurich after a 3-4 hr. layover in a connecting city (plenty of time) for the entire 4 days we were there. Had nothing besides our valuables in a backpack (no clothes) so went to the cheapest department store in town, something that’s a challenge in such an expensive country, to buy the least expensive basics and a return suitcase for the 3 of us. Spent about 760 Swiss Francs. When I submitted my claim and receipts to the airline, they referred me to their website that lists how much they reimburse per passenger, which varies by cabin. In this case, flying Business, it was 200 each for a total of 600. Does EU261 have a cap on reimbursement expenses? Can the airline put in their own arbitrary amount? Just want to know what my options are in case they don’t respond or agree to reimburse the entire amount and I need to file a more formal claim outside of the airline. Appreciate any insights.
I traveled to Berlin on September 1st with my kids and seven suitcases. All were delayed a minimum of three weeks. I had to come back to USA and as of today 10/7 We still have not received two of them.
Imposible to talk with any person at Lufthansa. Horrible experience
Hi, my son is having a same issue of delayed luggage with Lufthansa airline. He has been waiting for 1 week (tired of getting same response from call centre that it has been reached in destination airport HAM by the rebooked flight. They told him to wait until the notification of delivery date. He is a student and does not want to spend on buying another winter clothes and shoes which he has packed in...
Hi, my son is having a same issue of delayed luggage with Lufthansa airline. He has been waiting for 1 week (tired of getting same response from call centre that it has been reached in destination airport HAM by the rebooked flight. They told him to wait until the notification of delivery date. He is a student and does not want to spend on buying another winter clothes and shoes which he has packed in the delayed suitcase. On top of this issue, there is no apology of being delayed so long. We would appreciate if you have any advice on how to get it back asap. Thanks.
Following a trip from Ottawa, Canada to Düsseldorf, Germany from August 8th to August 24th, an oversized parcel remains "lost". My trip began with 4 delays out of Ottawa and 1 consequently one missed flight out of Toronto during this ordeal.
My bag and parcel never arrived in Duesseldorf on August 9th. I made a report with Eurowings.
On the 12th of August, I received an update in the Eurowings portal that said...
Following a trip from Ottawa, Canada to Düsseldorf, Germany from August 8th to August 24th, an oversized parcel remains "lost". My trip began with 4 delays out of Ottawa and 1 consequently one missed flight out of Toronto during this ordeal.
My bag and parcel never arrived in Duesseldorf on August 9th. I made a report with Eurowings.
On the 12th of August, I received an update in the Eurowings portal that said one of my pieces had been found and was travelling from Frankfurt (which was never part of my booking) to Dublin to Duesseldorf.
I received a further update that a piece of luggage was being delivered to my temporary address in Germany by a courier company and would arrive August 18th.
Today is October 7th, 2022. I am long back home in Ottawa Canada and have no idea where this luggage was being delivered to since it never arrived at the address I was staying at. (All of this information was provided to Eurowings.)
Move along to September 21st, 2022. I received an update on the Eurowings portal that said my luggage was found, being flown to Toronto on September 23rd and delivery following that.
I received my actual one piece of luggage, intact on the 23rd of September 10.10 p.m.
Based on this, Eurowings closed out my case and I no longer have access to the portal. This is all GREAT EXCEPT where is my oversized piece? I now have no reference #, no access to the portal. AND Eurowings has no phone number (outside of their "Discover" level.) So. I'm left to contact them at the lost baggage email. And each time I receive a "form" reply.
I have enacted the Montreal Convention with Eurowings for maximum benefit and in response to that...a form reply.
Ah well...it's only been two months!
We’re are waiting to hear from the airline about our luggage from 20/06/2022 tried calling try emailing, Axa insurance is not helpful either. I just come the phone again.
Thanks for sharing - my bag has been missing since July 3, 2022. I have gone from no information, to false and deleted information. My 6 week trip in Europe and Africa was impacted a great deal as much of the luggage contained specific items for the multiple
Safari journeys we were taking.
Call Center can’t help you and yesterday on my weekly call to check in because I can no longer Access...
Thanks for sharing - my bag has been missing since July 3, 2022. I have gone from no information, to false and deleted information. My 6 week trip in Europe and Africa was impacted a great deal as much of the luggage contained specific items for the multiple
Safari journeys we were taking.
Call Center can’t help you and yesterday on my weekly call to check in because I can no longer Access my file I was told my bag was in Frankfurt and would be in the next flight to Vancouver, BC. Today I called to check to see if it departed as there are daily flights and I was told that the information I received was not true and they still have not found my bag. Labour shortage is one thing, volume is another poor management and ineptitude is beyond my limits. And each call or email says I’m sorry and we can’t wait to welcome you on your next Lufthansa Flight.
Beyond frustrated
Thank you for sharing! I recently had a similar experience with Lufthansa losing my baggage from Frankfurt to Texas. It took 6 days to get my bags!
Hi there
Same story with my mum and dad's bags. My dad's bag arrived but not my mum's and she had 1 month worth of medicine in her hand luggage but it's been over 2 months that her luggage is been lost.
the replacement purchase hasn't been paid, it's only 400 EUR. I just called them and no help or good news at all. I went to Heathrow airport and they said the bag...
Hi there
Same story with my mum and dad's bags. My dad's bag arrived but not my mum's and she had 1 month worth of medicine in her hand luggage but it's been over 2 months that her luggage is been lost.
the replacement purchase hasn't been paid, it's only 400 EUR. I just called them and no help or good news at all. I went to Heathrow airport and they said the bag never arrived in London despite it shows it did arrived on Lufthansa website. the whole situation is frustrating.
I have been told that I should provide all this information in Twitter and it seems it helps. It is something I don't wanted to do because, I used to believe Lufthansa was the best airline and I am not German to be proud of my country flag airline.
Anyway, unfortunately, I might have to go to social media and ask Lufthansa for my mum's luggage.
Shame!
We arrived in Manchester on the 14th of September and our bags were not in the same flight. We were asked to fill relevant information and the following day 15th September we received emails notifying us that our bags had been found and that they will be delivered to the address we provided ( it was 4 of us) on the 21 st September my family members received their bags, mine up to now I...
We arrived in Manchester on the 14th of September and our bags were not in the same flight. We were asked to fill relevant information and the following day 15th September we received emails notifying us that our bags had been found and that they will be delivered to the address we provided ( it was 4 of us) on the 21 st September my family members received their bags, mine up to now I still haven’t received it. I have called 3719459124 and no one seems not able to help me. My medication I had on my hand luggage is now finished. I don’t have warm clothes I am so cold. The company which is supposed to have delivered the bags, EagleAviation don’t answer their phone. What am I supposed to do now.
Hi
I had a family fly to Naples through Munich airport, we had 40min between the fly and I still don't understand how I made it. After waiting at least 2 hours at the carousel we realized that our baggage and stroller got lost. So we went to claim it at lost and found department.
For 1 week I've been checked baggage status online until the agent contracted me and brought my baggage...
Hi
I had a family fly to Naples through Munich airport, we had 40min between the fly and I still don't understand how I made it. After waiting at least 2 hours at the carousel we realized that our baggage and stroller got lost. So we went to claim it at lost and found department.
For 1 week I've been checked baggage status online until the agent contracted me and brought my baggage to the hotel.
Extremely not comfortable to live in a new country without person stuff and cloth specially for a baby.
Absolutely no contact information to connect with Lufthansa for some more information.
Lufthansa just apologized for inconvenience and didn't pay back my expenses.
I'm in Naples without my suitcase. I left San Francisco Dec. 15. the connection Dec. 16 was canceled. I flew to Naples Dec. 17. Today is Dec. 24th and no luggage, no notices. Do you think it may be at Naples airport? Interesting that an agent from NAP contacted you without any updates from Lufthansa. This is a nightmare. Thefthansa should be grounded until they deliver every piece of luggage.
Thank you,Barbara
Lufthansa's handling of the situation seems a lot better compared to my experience with Swiss.
I traveled with Swiss from London to Tallinn via Zurich on 3rd September and had a 60 minute connection in Zurich. My bags never made it to Tallinn. Swiss couldn't even confirm where my bag was for a week and it finally arrived in Tallinn 10 days later on 13 September. I'd travelled back to London by then which...
Lufthansa's handling of the situation seems a lot better compared to my experience with Swiss.
I traveled with Swiss from London to Tallinn via Zurich on 3rd September and had a 60 minute connection in Zurich. My bags never made it to Tallinn. Swiss couldn't even confirm where my bag was for a week and it finally arrived in Tallinn 10 days later on 13 September. I'd travelled back to London by then which meant I did not have the bag for the entire duration of the trip and had to buy "everything" new including a suitcase to bring the these things back. The bags were then shipped from Tallinn to London via Frankfurt on the same day (Tallinn airport lost baggage services were very helpful and they promised to send it back to London as soon as it landed in Tallinn) and it arrived in London on 14 September according to Lufthansa website. But it was delivered to me only on 23 September (21 days after I started my trip). To make things worse, the all the contents in the bag were soaking wet presumably because the bags were exposed to rain for a prolonged period. Here are my thoughts on traveling via Europe with checked in bags:
1. Book flights with a MCT of at least 2 hours.
2. File a lost bag report immediately with the airline if the bag is delayed and obtain the contact number to follow up. Constantly call the number till the bags are delivered.
3. Customer service agents have no idea where your bags are as apparently their systems have no way of showing this. They also have no idea about who can provide further information.
4. Place an air tag for your own comfort of knowing if your bag is still with the airline in the transit airport or if it was wrongly taken by someone else.
5. The EU compensation for lost baggage is up to €1,300. But airlines are opaque about the claim process so research this prior to your trip. For example, Swiss only says "send your claim to customer service" and provides their reservation desk phone numbers. The agents have no clue about processing this. I filed a complaint and got a response that I've to file a claim in the Lufthansa website (yes, you read that right).
6. Despite being the custodian of your bag, the airline apparently is not responsible for informing you the status or even attempting to locate the bags for the first 5 days after the delay / loss (at least that's what Swiss did). It's the responsibility of the lost of found department in the arrival airport (in my case Tallinn airport). They're supposed to send messages to your origin and transit airport asking for updates on your bag. Get copies of these messages printed from the lost baggage department which strengthens your claim against the airline.
7. Keep the bills of all your purchases safe as these are required to pursue claims against the airline and also to claim from travel insurance.
8. Obtain a travel insurance that covers delayed bags.
My return flight from Tallinn to London was via Frankfurt and when I narrated my story to the LH gate agent, she was extremely empathetic and called multiple numbers to find the status of my bag. She also received the message of not knowing where the bag is which was even more concerning considering these are tagged and must be traceable.
I had a similar situation recently on a Lufthansa flight from Frankfurt to Barcelona. We checked two bags and only one made it. Lufthansa had the bag delivered to our hotel about 24 hours later. Luckily, we had a little extra time before getting on a cruise.
The automated updates were not the most helpful. It first gave the impression the bag would be in the same evening. Then the next morning, it said...
I had a similar situation recently on a Lufthansa flight from Frankfurt to Barcelona. We checked two bags and only one made it. Lufthansa had the bag delivered to our hotel about 24 hours later. Luckily, we had a little extra time before getting on a cruise.
The automated updates were not the most helpful. It first gave the impression the bag would be in the same evening. Then the next morning, it said the bag had been collected, but it was not in my possession. I went to the airport and a person at the baggage counter was able to confirm that it had actually been delivered, apparently during the time it took me to get to the airport.
Well I had very bad experiences with Lufthansa, I had flight to Germany in August 1/2022 when I arrived in the Frankfurt airport after hours waiting for my baggage I found out that my baggage was delayed, I stayed 25 days in Hamburg and never got my bs baggage as a today September 14 I heard nothing from Lufthansa not matter how many claim I made
Bags were checked thru from Reno to Budapest. United air from Reno to Denver, a FOUR HOUR layover, then Lufthansa from Denver to Munich, a 1.2 hr layover and LH to Budapest. One of two checked bags arrived in Budapest, the other did not. We advised the company handling LH baggage of our Viking itinerary on the ship. Several subsequent inquiries were either ignored or said “No status change”. But, we return to Reno and...
Bags were checked thru from Reno to Budapest. United air from Reno to Denver, a FOUR HOUR layover, then Lufthansa from Denver to Munich, a 1.2 hr layover and LH to Budapest. One of two checked bags arrived in Budapest, the other did not. We advised the company handling LH baggage of our Viking itinerary on the ship. Several subsequent inquiries were either ignored or said “No status change”. But, we return to Reno and lo and behold our bag had been sent back, presumably by LH with a “Rush-Missed Connex” tag on it. LH knew where we were, knew our ports of call, and NO emails such as described above from them. Further, United disavows any liability, and two calls to LH get the complete and unintelligible run around. I will never fly Lufthansa again and may purchase “air tags” for any checked bags so that I know where the heck they are.
Luftansa has lost my carry on which they made me check in because it didn’t fit in the metal sizer. All of my valuables and essentials plus favorite things and gifts are in there. I flew from Nice to Frankfurt, then Frankfurt to LAX. It’s been a week and they have no idea where it is. Help!
Hello all. Glad to hear your bags have been found.
I lost my bag on 1/07/2022 after i didn't find my bag at Istanbul Airport. I was worried as had my flight next morning from Sabiha Gokcen Airport, so i filed a report at Lost&Found office.
They sent my delayed luggage with Lufthansa to London Heathrow with this route IST-FRA-LHR on 11/07/2022. So ideally, I should have been contacted that my bag was...
Hello all. Glad to hear your bags have been found.
I lost my bag on 1/07/2022 after i didn't find my bag at Istanbul Airport. I was worried as had my flight next morning from Sabiha Gokcen Airport, so i filed a report at Lost&Found office.
They sent my delayed luggage with Lufthansa to London Heathrow with this route IST-FRA-LHR on 11/07/2022. So ideally, I should have been contacted that my bag was out for delivery. I have heard nothing from them.
At Heathrow there is a similar system: a telephone and list of baggage handling companies and matching airlines. I went to the airport 3 times, each time the agents of Global Baggage Solutions lied on the phone, saying 'it will be delivered today' (this was on 07/09/22).
Meanwhile, Lufthansa hasn't updated my file since 21/07/2022 and it shows as 'Item located. Confirmation is pending", and it's been like this for 2 months now.
I am very helpless, as baggage services agents at Lufthansa are not helpful, some of them provide false information (maybe to stop me from calling them everyday).
So yeah, here is my story. It's 08/09/2022 and my bag is still not found, not even confirmed the location of it.
I travelled recently to Budapest and my baggage was delayed and no trace of it last 15 days. The lufthansa website that supports the baggage claim with the content list gathering application has a flaw that pops up with a message that doesnot allow the claim and content list to be submitted. I am directed here and there with no right contacts with Lufthansa on this.
Me too. I had a two week trip, in four cities, starting with Budapest. Lufthansa didn't load a single bag onto the flight from Frankfurt to Budapest, and they never delivered my bag to me during the trip. They finally delivered the bag to me at home an hour after my return flight landed.
I have just started the process of requesting/demanding restitution for this horrendous service. Has anybody here received any payments from Lufthansa?
We had a similar experience. However we were left with a 6 month old baby without any food, nappies or clothes because his and mine baggages did not make it to the plane on time due to our connecting flight being delayed. We had to wait 3 days to get our bags. It took me many emails and telephone calls to sort it out.
Lufthansa lost my bag from Frankfurt to London. I waited an hr on belt 3 on terminal 3 Heathrow. I went to luggage claim office Iwas told my bag got scanned on belt 3 at 8am on the 20th.8. All my clothes, my children’s clothes, gifts and souvenirs from Germany are in that bag. I literally don’t have clothes with me. Icalled them today they said they found my bag in Frankfurt they are just...
Lufthansa lost my bag from Frankfurt to London. I waited an hr on belt 3 on terminal 3 Heathrow. I went to luggage claim office Iwas told my bag got scanned on belt 3 at 8am on the 20th.8. All my clothes, my children’s clothes, gifts and souvenirs from Germany are in that bag. I literally don’t have clothes with me. Icalled them today they said they found my bag in Frankfurt they are just waiting for a confirmation which is not true I am 100% sure that it got lost in london and not Frankfurt because it was scanned in london but where is it now?? Iwill not stop calling until they give me a proper answer and that will be the 1st and ladt time I am traveling with Lufthansa. They need to be reported because this is not acceptable gosh!
Lufthansa also did not get my bag on a flight out of frankfurt to toronto. Due to delays, i ended my trip on a delta flight, so they were the ones who had the responsibility of getting my bag back to me (even though they never touched it, nir were they ever supposed to). I was able to call &(after long waits) speak to an actual person at delta about my bag every day. &...
Lufthansa also did not get my bag on a flight out of frankfurt to toronto. Due to delays, i ended my trip on a delta flight, so they were the ones who had the responsibility of getting my bag back to me (even though they never touched it, nir were they ever supposed to). I was able to call &(after long waits) speak to an actual person at delta about my bag every day. & they knew where it was (frankfurt most of the time) & tried for 10 days to get it back to me, which they did. Lufthansa, meanwhile, will not take calls about baggage, only emails. After 3 weeks & dozens of emails providing all the information the system is asking for(multiple times), i STILL have not heard a peep about getting my baggage fee refunded. NO MORE LUFTHANSA EVER
6/13/22 I had 4 bags delayed from Los Angeles to Hamburg. First bag came after 4 days, second bag after 6 days, third bag after 21 days and the the last one has yet to be found. I had to spend money on clothes and other items while in vacation. I’ve emailed, called and called and called, NO response from Lufthansa.
I travelled on 3rd Aug 2022 from Bangalore India to Chicago via Frankfurt ,with booking ref 45Ql3Z, flight no LH755 was delayed at Frankfurt airport, I missed my connecting flight no LH 430,somehow waiting at airport almost 7-8 hrs ,I was given seat in flight LH432 ,i also confirmed with staff at airport regarding my baggage which they said it was loaded, to my surprise when I reached airport ,my baggage was not loaded, i...
I travelled on 3rd Aug 2022 from Bangalore India to Chicago via Frankfurt ,with booking ref 45Ql3Z, flight no LH755 was delayed at Frankfurt airport, I missed my connecting flight no LH 430,somehow waiting at airport almost 7-8 hrs ,I was given seat in flight LH432 ,i also confirmed with staff at airport regarding my baggage which they said it was loaded, to my surprise when I reached airport ,my baggage was not loaded, i had three piece baggage, after struggling to contact them continuosly got two piece and one piece still not recd, not getting any proper response from the Lufthansa staff, they are just passing the calls from and to between customer care and Chicago airport ,while customer care no 18772343449 I got the information my baggage is at Chicago airport, but they are not able to collect my baggage ref no ORDLH80493-03, now it is almost 15 days over still struggling to get my baggage, I am on higher studies in USA ,with my important items in my baggage, expect at least luftansa staff can help me to get my bag.it frustrating and worst experience with such airline
My Daughter is currently in Rome via Frankfurt Lufthansa. Her baggage is still in Germany we 'Think'. she is in Rome with not luggage. Has anyone in a similar circumstances claimed for essentials? If so what do they call essentials? How much etc?
Lufthansa delayed three of my baggages. Exactly same thing is happening to me right now. This airline is not making any attempt to see where my destination is in order to send to where I am. I am disappointed. They do not even provide a phone number at the London office that works.
My baggage is still missing after 7 days, Lufthansa have made no effort to contact me. There is no information of contact number. This is really just not good enough
My checked in bag for my LH flight from Birmingham UK to Singapore via Frankfurt on 10 Aug never arrived. It's been 7 days now and LH still has no clue where it is...but my smart tag shows it hasn't left Birmingham !!
Lufthansa lost my luggage (nobody within the baggage claim customer support group knows its status). Six days after my flight, Lufthansa's baggage delivery service tried to deliver it to my temporary address which I had informed them I would only have for the first 4 days. They rudely tried to force the delivery on the hotel we had departed. The hotel would not accept it so the bag remained with the delivery company. Based on...
Lufthansa lost my luggage (nobody within the baggage claim customer support group knows its status). Six days after my flight, Lufthansa's baggage delivery service tried to deliver it to my temporary address which I had informed them I would only have for the first 4 days. They rudely tried to force the delivery on the hotel we had departed. The hotel would not accept it so the bag remained with the delivery company. Based on the attempted delivery, Lufthansa closed the lost bag claim.
Over the last 25 days, I have spoken by phone with the lost baggage support center approx 20 times. They are very polite and over the course of the last 20 days have sent nine (9) emails to the airport staff with request for a status update. We are still waiting for a response.
I remain shocked that nobody within Lufthansa baggage support can/will make a phone CALL to obtain a bag status. They also won't share phone numbers to allow me to call others. Its also shocking that Lufthansa doesnt have the baggage tracking scanners to keep databases populated with accurate bagage location information. I expect basic baggage tracking capabilities from a large airline. Lufthansa's very disappointing.
How can we band together in a class action suit? Lufthansa's criminal behavior must be punished and we must be compensated!!!
Please, we need to sue Lufthansa. They are the worst airline. My bag did not arrived to LAx on July 14th. I called everyday, filled out forms, have been sent. In my last call to the claim baggage center, Greg in Manila told me that my reference code no longer exists since the case has been closed. I told him I don’t have my bag and when I asked for the courier who picked up my bag and supposedly delivered it, we got disconnected.
Lufthansa did not delivered my luggage, it took 23 days and it was left on my door at my residence some of my items were missing. My wife’s baggage was delayed 6 hours that we had to wait at the Venice airport.
The issue is that we had a cruise the day after we arrived, it might be humorous but I could not find mens underwear in Venice I had to wash my undies for 4 nights and latter I had to buy shorts and T shirts in the Greek Island.
My bags have been delayed now a month and the airline,united, can't figure out how to forward my luggage to my address. Customer service has made every promise and kept none of them.
Hello,
I have been experiencing the same frustration and helplessness due to a delayed back since July 11th, also through a connection (of 6 hours) in Frankfurt to Panama with Eurowings Discover which is Lufthansa´s sister company, and all the claims on delayed luggage are supposedly handled by Lufthansa. I have sent various emails, filled in the claim in the airport upon arrival and through the mybag.aero tacking page. The luggage is still showing...
Hello,
I have been experiencing the same frustration and helplessness due to a delayed back since July 11th, also through a connection (of 6 hours) in Frankfurt to Panama with Eurowings Discover which is Lufthansa´s sister company, and all the claims on delayed luggage are supposedly handled by Lufthansa. I have sent various emails, filled in the claim in the airport upon arrival and through the mybag.aero tacking page. The luggage is still showing as delayed, although accoridng to IATA regulations after 21 calendar days a luggage is considered lost. I am going to do an ultimate effort and got to Panama Airport to search for the bag, as the Company´s phone in the airport is been not responsive and not reachable since a week. If anyone is going to go through an insurance/legal claim, I would appreciate information or even joining a group claim.
i am a seaman, lh lost my baggage, and i am on the ship without private clothes, computer, tools for my job, uniform and a lot of private things, after 6 days i dont have any real reply, only we dont now were is yout baggage.
Lufthansa has failed to deliver my bike bag with bike inside for 26 days now. They have no customer service and can’t tell you where your bag is at or what flights it will be routed on to your home. It is virtually impossible to fill out the inventory form as it always finds an error. Lufthansa shouldn’t be allowed to fly fights since they can’t offer support to passengers.
My baggage was delayed for two weeks and during that time I have to bought some clothes
When the bag was found and received it
I asked lufthansa for a refund of these clothes which I don't need them now at all
I sent two emails with the bills and all the details
Noooo one of them replied as we are not existed
However in there guidelines is written that in such case they refund the passenger
I haven't received my baggage on my Luftansa journey made on 29th Jul 2022.
Horrible service indeed, by Luftansa
I flied in the same day with lufthansa and also havent yet received my bag. Is there any email I can contact that will help me? I’m desperate
I feel your pain. My husband and I are in the same boat.
I am just about to make a claim with my imsurer for lost/delayed luggage. Let the party begin as contacted my insurance company and am already being messed around. I have sought legal advice from Which Legal. Another commenter, named Troy, suggested class action against Luthansa airlines, which I would be willing to pursue as strength in numbers. What do others think?
I join. I’ve been already 1 month without my baggage and zero help. Contact me in my email and we can talk further. [email protected]
I will join the class action lawsuit!!!
I like your Class Action suit idea as well.
I think a class action lawsuit is needed because Lufthansa puts profits ahead of service. I traveled to Europe with my wife and son in July 2022 only to find our bags not delivered to the final destination which was Budapest. Two bags were located three days later. A third bag was delivered at home day 19. My wife traveled Europe with what few carryon items she had and any necessities we could purchase. Now...
I think a class action lawsuit is needed because Lufthansa puts profits ahead of service. I traveled to Europe with my wife and son in July 2022 only to find our bags not delivered to the final destination which was Budapest. Two bags were located three days later. A third bag was delivered at home day 19. My wife traveled Europe with what few carryon items she had and any necessities we could purchase. Now we share the same experience of sending contact forms and emails to the airline. We will also pursue an insurance claim as we purchased travel insurance. I am now rethinking any airline travel for 2023.
Reading these comments is so distressing. Our family of seven traveled from Barcelona to Frankfurt with a one hour connection from Frankfurt to JFK in NY on 7/25/22. The second flight was delayed “to load the baggage” in Frankfurt, and Lufthansa requested that carry-ons be checked (for FREE) due to the full flight. We arrived in NY to an email message that none of our TEN luggage items made the flight. We had to submit...
Reading these comments is so distressing. Our family of seven traveled from Barcelona to Frankfurt with a one hour connection from Frankfurt to JFK in NY on 7/25/22. The second flight was delayed “to load the baggage” in Frankfurt, and Lufthansa requested that carry-ons be checked (for FREE) due to the full flight. We arrived in NY to an email message that none of our TEN luggage items made the flight. We had to submit a delayed luggage claim and list four different delivery addresses, then fly back to FL the next day. Despite telling us the luggage would be on the next morning’s flight to NY, we are now told there is no record of the bags leaving Frankfurt. In all my 40+ years of traveling, I have never experienced anything like this. I will NEVER fly Lufthansa again OR go anywhere where I have to connect flights. I prefer to stay at the interim location and take my bags with me instead. This taints an otherwise wonderful vacation…Lufthansa should be ashamed.
We are flying this weekend Lufthansa airlines :Munich to Singapore. Singapore to Manila. Reading this feedback gives me a great deal of anxiety. One of my friend arrive 3 days ago at manila without any news of the laugage where about.
What is the hope for me to get my luggage that has been missing two weeks now since August 3rd? I flew from Palermo to Toronto through Munich. Got email notification that bag did not make the Toronto flight. Of course was the only one we didn’t put an AirTag in. Filed a claim with inventory list and Lufthansa never has no new info for me except that there are 12 matches! I am desperate....
What is the hope for me to get my luggage that has been missing two weeks now since August 3rd? I flew from Palermo to Toronto through Munich. Got email notification that bag did not make the Toronto flight. Of course was the only one we didn’t put an AirTag in. Filed a claim with inventory list and Lufthansa never has no new info for me except that there are 12 matches! I am desperate. I know the situation with baggage is terrible in Germany right now but all of you who had missing bags for weeks, did you eventually hear from them with updates and did you get your luggage? Any advice is appreciated.
Did you ever get luggage back? Mine missing since August 3rd, two weeks now
I went on a short trip to Europe and my luggage did not arrive with me in Zurich; filed a claim and checked everyday but nothing, so I had to get buy with the few essential items I bought; came back to LA on July 5 and kept checking because my suitcase was in Munich
I thought I would never see it but on Friday I got a message from Lufthansa that my suitcase...
I went on a short trip to Europe and my luggage did not arrive with me in Zurich; filed a claim and checked everyday but nothing, so I had to get buy with the few essential items I bought; came back to LA on July 5 and kept checking because my suitcase was in Munich
I thought I would never see it but on Friday I got a message from Lufthansa that my suitcase arrived in LA and would be delivered to my house; on Saturday I waited all day and by 10 pm I got it, after 25 days.
Now, I don't know where to file for reimbursement of the items I bought
Hi Maria- use the feedback form on the Lufthansa website. You can submit your reimbursement request here and attach a scanned copy of your receipts and be sure to include your delayed baggage record number. After you submit this Lufthansa will send you a feedback ID number. I did this several weeks ago and am now waiting to hear back from Lufthansa regarding my compensation for purchase of items I bought before my bags arrived...
Hi Maria- use the feedback form on the Lufthansa website. You can submit your reimbursement request here and attach a scanned copy of your receipts and be sure to include your delayed baggage record number. After you submit this Lufthansa will send you a feedback ID number. I did this several weeks ago and am now waiting to hear back from Lufthansa regarding my compensation for purchase of items I bought before my bags arrived (I was lucky- we only waited 13 days for all of our bags to get to LAX from Frankfurt!).
My family was returning from a trip to Italy and had a stopover in Frankfurt on route to JFK in N.Y. On Lufthansa airlines. Our flight arrived in JFK on 7/12 and our baggage was not on the plane along with many other passengers on board the flight. It is now 7/24, almost 2 weeks later and we have
Not received any information on what they are still referring to as our delayed baggage. How do we go ahead being compensated for our losses? His is my first time posting!
My family was returning from a trip to Italy and had a stopover in Frankfurt on route to JFK in N.Y. On Lufthansa airlines. Our flight arrived in JFK on 7/12 and our baggage was not on the plane along with many other passengers on board the flight. It is now 7/24, almost 2 weeks later and we have
Not received any information on what they are still referring to as our delayed baggage. How do we go ahead being compensated for our losses?
We when london, Frankfurt, Barcelona. 5 days and still no sign of our bags Lufthansa are terrible and Frankfurt airport are just as bad Do not transfer via Frankfurt
I arrived in Budapest from Frankfurt through Lufthansa airlines on July 14, and today July 24, one of my baggages is not delivered.
This has caused me so much pains and distress.
I logged a complaint immediately on my arrival, and I 've visited their airport twice, yet nothing shows up!
Everything about lufthansa seems useless at the moment. They are not proactive. They seems not to care and they don't feel the customer pain or the stress one had gone through. They distabilize and disorganised your journey and to me it seems they are doing this on purpose
Just got our 2 expensive guitars back, after 11 excruciating days of little help from Lufthansa. Local baggage handlers in UK do nothing, and even give a phone number that no one answers. After calling Frankfurt twice, and being on hold for ages, we got one message to say a guitar was on a flight after 8 days - and fortunately my father dropped in at the airport to check again a few days later...
Just got our 2 expensive guitars back, after 11 excruciating days of little help from Lufthansa. Local baggage handlers in UK do nothing, and even give a phone number that no one answers. After calling Frankfurt twice, and being on hold for ages, we got one message to say a guitar was on a flight after 8 days - and fortunately my father dropped in at the airport to check again a few days later as the second one had arrived with no record of its flight, and no notification from the local office. Have spent over an 2 hours on the phone to Germany as they say say ‘over 5 days is unusual.’ 11 days was torture as the instruments were of huge sentimental and financial value. Dread my phone bill now.
Can you pls provide the phone numbers you called in Munich? I keep asking for someone to talk to at the airport and no one will give me one
Stuck in SFO without my luggage since Sunday. Supposedly it was already on the plane and got offloaded. So far it has not been located almost 48 hours later. 30% of the ground staff at Lufthansa in Germany are currently on sick-leave so this is definitely a meltdown. My take-aways so far:
Lesson 1: avoid checking bags...
Lesson 2: put everything you need to survive for at least 2 days in decency into the...
Stuck in SFO without my luggage since Sunday. Supposedly it was already on the plane and got offloaded. So far it has not been located almost 48 hours later. 30% of the ground staff at Lufthansa in Germany are currently on sick-leave so this is definitely a meltdown. My take-aways so far:
Lesson 1: avoid checking bags...
Lesson 2: put everything you need to survive for at least 2 days in decency into the carry-on
Lesson 3: a direct flight in first class is no guarantee your luggage will make it
Lesson 4: airlines cap the damage in case of loss at approx. 1200 Euro. I made a list of what is missing with running shoes, some formal and informal clothes, a good outdoor jacket and the value of the luggage and content is already way beyond that
Lesson 5: take a picture of the luaggage and the content before checking it in
Lesson 6: put a clearly visisble name-tag on the luggage and a piece of paper with all contact details into the luggage
Lesson 7: Get Apple Airtags or Samsung SmartTags for the luggage
Lesson 8: An AirBnB has no reception which can accept deliveries of delayed bags so a hotel for the first 2 nights might not be a bad idea after all.
Lesson 9: Wear shoes on the plane you would comfortably run a marathon with since they might be your only shoes for the next 1 or 2 days...
All good take-aways... we had to go 5 days without our luggage. At the very last minute, Lufthansa made us check our carry-on luggage. Their requirements for carry-on luggage is very strict and their weight requirements are even stricter, so a super small rollaboard w/ necessities is crucial. Shoes that you don't mind wearing day after day is also necessary. Tumi luggage with Tracer is a great idea, although it still doesn't mean they won't...
All good take-aways... we had to go 5 days without our luggage. At the very last minute, Lufthansa made us check our carry-on luggage. Their requirements for carry-on luggage is very strict and their weight requirements are even stricter, so a super small rollaboard w/ necessities is crucial. Shoes that you don't mind wearing day after day is also necessary. Tumi luggage with Tracer is a great idea, although it still doesn't mean they won't leave it behind. Lufthansa will take no responsibility for your luggage woes if they eventually get it returned to you - just a heads up!
We checked bags in Malta, had an over night lay over night in Frankfurt (plenty of time to get bags to the proper flight) bags did not make it to JFK. Two plus weeks in, we still don't have them. Air tags are great but they can't put your bag on the plane for you. We know our bags are still in Frankfurt. We need someone to get them and put them on a plan...
We checked bags in Malta, had an over night lay over night in Frankfurt (plenty of time to get bags to the proper flight) bags did not make it to JFK. Two plus weeks in, we still don't have them. Air tags are great but they can't put your bag on the plane for you. We know our bags are still in Frankfurt. We need someone to get them and put them on a plan to the US. Have been tempted to fly back there myself and get them but after reading this realize that they probably won't be much more help in person either. Thank you for your article
Apple Airtags people! Gonna buy myself some before my next big trip.
Traveled with Lufthansa from DC to Lisbon on July 27 with a connecting flight in Frankfurt. Same story where I got an email saying the bags didn’t make the flight but would be on the next flight in. Not knowing how chaotic things were and assuming Lufthansa was a top tier airline, I naively chose the option for them to deliver my bags since I’d be in Lagos the next 4 days and would not...
Traveled with Lufthansa from DC to Lisbon on July 27 with a connecting flight in Frankfurt. Same story where I got an email saying the bags didn’t make the flight but would be on the next flight in. Not knowing how chaotic things were and assuming Lufthansa was a top tier airline, I naively chose the option for them to deliver my bags since I’d be in Lagos the next 4 days and would not be able to pick up the bags myself from the airport. Long story short, I never did receive the bag, could never reach a human by phone despite dozens of attempts, customer service at the airport said they could not help me, and the website was useless. It is now 18 days later, I am back in the United States and when I did speak to a human on the phone (after a two hour wait) they said my bags were back in the US and would be delivered directly to my home (although this was a couple days ago and still no bags). At this point i’m almost hoping they get delayed another few days so I can legally request the maximum amount of compensation for a 21 day loss. I understand bags get delayed/lost but it’s the lack of customer service that has been the most frustrating. Anyone have any tips on seeking and getting compensation for a similar situation?
Hopeless, ... nothing else left but waiting for miracle ;-(
as not possible either to get in touch or to learn anything from LH or their agents.
I was travelling BCN-FRA-GDN July 3rd and checked in 2 bags. One arrived smoothly another one according to system was located in FRA. It was sent to GDN 2 days later i.e. July 5th. Since then LH clock stopped. Well expected from LH service not hiding.
My luggage went missing in Frankfurt on 26th June 2022 and to date 14th July 22 it is still considered delayed! Insurance co are useless as is Lufthansa
A similar situation with Lufthansa while travelling from Mumbai to Frankfurt to Madrid. Baggage was not loaded onto the connecting flight from Frankfurt to Madrid. We were told the baggage was arriving in the next flight which meant a 4 hour delay, we waited at the airport since we were in Madrid only for 2 days and then moving on. The delay for baggage arrival went on for 7 hours still we claimed our baggage...
A similar situation with Lufthansa while travelling from Mumbai to Frankfurt to Madrid. Baggage was not loaded onto the connecting flight from Frankfurt to Madrid. We were told the baggage was arriving in the next flight which meant a 4 hour delay, we waited at the airport since we were in Madrid only for 2 days and then moving on. The delay for baggage arrival went on for 7 hours still we claimed our baggage and then moved on. On the return journey from Amsterdam to Frankfurt to Mumbai with a 80 min layover in Frankfurt, our bags were again not loaded onto the connecting flight from Frankfurt to Mumbai. Received our baggage 3 days later in Mumbai. Apparently some conversations were overheard stating there are loader issues at Frankfurt and the staff is also on strike (not sure if true). Such issues just overall kill and mess up the vacation mindset for travel to Europe.
Travelled to Lebanon from Bhx on first of july missed connecting flight due to delayed takeoff at Bhx, got to Frankfurt and was told by business class purser staff would be waiting to book us on next flight and provide hotel, no-one was there and we were told by the cleaners to sleep on floor.
We took taxi to a hotel paid ourselves and got the flight in the morning. We haven't seen our...
Travelled to Lebanon from Bhx on first of july missed connecting flight due to delayed takeoff at Bhx, got to Frankfurt and was told by business class purser staff would be waiting to book us on next flight and provide hotel, no-one was there and we were told by the cleaners to sleep on floor.
We took taxi to a hotel paid ourselves and got the flight in the morning. We haven't seen our bags for 2 weeks, i cut the holiday short, left my wife in Lebanon and flew back to frankfurt, there, nobody would speak to me, the main manager told me the bags are with 15000 thousand piled up in the transit bag area.
He said you will get them when your get them. This whole thing is a farce and airlines are getting away with.
No money is going to repair the mind blowing ignorance of Lufthansa. 1 July to 12 July.
We flew from Krakow to LAX through Frankfurt on July 4th. In Krakow we were told to check in our baggages because plane was full and ours weren't in European sizes, looked bigger than everyone else. I regret for agreeing to let check them in but they were little overweight so I cave in. They took our 4 baggages. Both our planes were delayed but we still had the same amount of time between them,...
We flew from Krakow to LAX through Frankfurt on July 4th. In Krakow we were told to check in our baggages because plane was full and ours weren't in European sizes, looked bigger than everyone else. I regret for agreeing to let check them in but they were little overweight so I cave in. They took our 4 baggages. Both our planes were delayed but we still had the same amount of time between them, 1h 15 min at first. When sitting in plane from Frankfurt to LAX pilot apologized for delays and announced it will take another 30 minutes because the problems with loading baggages. It never run through my mind they won't be able to load all of them, and one of them will be ours. I was sitting in the middle row so I didn't even bother to look through the window. We landed in LAX and went to baggage claim. After standing there for an hour and stressing about connection flight to Phoenix we received email that our 4th baggage wasn't loaded on that flight. Email had link for opening delayed baggage claim which I couldn't do at the airport customer service because our flight was leaving in 45 min and we still have to go to the other terminal. For 2 days there was no updates, " trying to locate your baggage". I couldn't sleep because of jag leg amd stress about baggage - all the stuff I bought in Europe and some memorable things after my late Grandparents were in that baggage, so I checked the status even in the middle of the night. Once system couldn't find my case but it was 4am in Phoenix and baggage customer service was closed. When I checked an hour later it said my baggage was located and will be on the next flight to LAX on Jyly 7th. No updates until night of July 8th when system was updated and was saying "your baggage was scheduled for delivery". No other info was provided,how it will be delivered to us in Phoenix. On Monday afternoon there was a FedEx guy knocking to our door and holding our baggage. Is very dirty and handle is broken but I'm happy I have all my stuff, the one I can't replace the most.
I wish all of you that miracle and I hope all of you will find akl your missing baggages. Someone posted pictures from Heathrow airport with thousands of baggages. Looks like there is a mess everywhere. Don't loose your hope and pray for your miracle!
Mines been missing for 15 days now with LH. They have never called. That website never updates. I had to buy clothes out of my own pocket for my entire trip and now I am missing some of my best clothes at home. I have tried everything. They don't care. I have no clue how to resolve this issue. I don't know if they will ever compensate me. I feel pretty helpless honestly...
There is a form to submit a claim. I am going to the airport to get one, if you want one let me know , Ill ask for 2. (or copy of mine) send an address Ill put it in the mail
I still need help. We were misconnected from SAS Copenhagen to Rome on 2 Jun.
We were re-accomodated on LH connection in FRA To Rome. No bags, no msg from LH. Was not an LH person (maybe the problem).We were on a cruise on the 3 June, filled out forms at the airport with our itin for the next 10 days. No bags (july 12) Rome said the bags were now in Florence. Cannot get Florence by phone (always busy???) I can not get a live human to talk to and follow thru.
I have a flight on June 28th from Viena to Amsterdam with Lufthansa and then with united to Chicago. I had 6 pieces of luggage in total. Received all but one at the Chicago airport. Filed a claim with United at the airport. To this date, I have not received my luggage. I have been following up with United and Lufthansa on daily basis talking to their agent through text message and on the call.
I have a flight on June 28th from Viena to Amsterdam with Lufthansa and then with united to Chicago. I had 6 pieces of luggage in total. Received all but one at the Chicago airport. Filed a claim with United at the airport. To this date, I have not received my luggage. I have been following up with United and Lufthansa on daily basis talking to their agent through text message and on the call.
On July 5th an agent told me my luggage is on schedule to be on a flight from Frankfort to Denver on July 6th. Instead of getting an update from Lufthansa or the airport, I received a call from a lady in
Denver that my luggage was delivered to her by mistake. she was able to find my contact since I had a tag on my luggage with my information. The delivery company said they will take the luggage back to the airport and hand it over to Lufthansa that same day. Since then there has not been an update on my file. United doesn't have any info on my luggage since Lufthansa hasn't provided any info and hasn't handed over the luggage yet. Lufthansa does not respond to any of the United follow-up requests. I live in OH and have no way of going to Denver to search for my bag. United doesn't pay for airfare for me to go fly there. No one is responsive. I am on the call with them several hours a day without any resolution. This was the summary of my pleasant experience flying with Lufthansa!
Exact situation with me. Had a connecting flight from Billund, Denmark to Frankfurt to Glasgow. Received email in Glasgow about baggage not being placed on plane in Germany. Filed report with hotel info. No response. 5 days later, we were flying back through. While in Frankfurt, I went l to baggage claim office area and the lady was a rude bitch! Would not let me say a word. She said, “can you listen? Ask the...
Exact situation with me. Had a connecting flight from Billund, Denmark to Frankfurt to Glasgow. Received email in Glasgow about baggage not being placed on plane in Germany. Filed report with hotel info. No response. 5 days later, we were flying back through. While in Frankfurt, I went l to baggage claim office area and the lady was a rude bitch! Would not let me say a word. She said, “can you listen? Ask the stewardess where you check in!” She would not answer any more questions. She brushed me off. So I asked the check in desk and they had no answers and only mumbled replies to me. He basically told me that my delayed baggage would be on the next plane I would be boarding in just a few hours. It wasn’t.
So this whole thing started on 6/29/22. We returned to the states on 7/5/22 and I have been trying to call, chat, email, use their automated systems to report my “delayed” baggage and I still have no answer.
Only once in Stockholm Arlanda airport did an employee call and attempt to help me, but she probably could not since my luggage is probably still in Germany!
So, I’m pissed off! My best and ONYL pair of button fly Jean shorts were in there and I had no less than 4 brand new pieces of clothing that I had not worn inside that bag. So I am so very pissed!
But I have originals, copies and pictures of tags, receipts, and every boarding pass. I also kept all my receipts from the clothes I had to purchase. So I probably just spent money. I’ll most likely never be compensated but whatever. They can do better. There is no reason customer service has to be this ridiculous!
Thank for all your stories. I don’t feel so alone now. I’m sorry for everyone who hasn’t received their property. Maybe we all will soon.
Much love!
Alicia from Mississippi!
We traveled from Mumbai to Chicago via Frankfurt on July 8. The first leg was delayed by over 3.5 hours and our bags did not make it to our connecting flight from Frankfurt to Chicago.
They were supposed to be on the next flight but it's been 3 days and the bags have not yet been delivered. There is no number where we can call to get a status update.
We paid a huge...
We traveled from Mumbai to Chicago via Frankfurt on July 8. The first leg was delayed by over 3.5 hours and our bags did not make it to our connecting flight from Frankfurt to Chicago.
They were supposed to be on the next flight but it's been 3 days and the bags have not yet been delivered. There is no number where we can call to get a status update.
We paid a huge amount of money to travel business class. Did not realize that Lufthansa is such a crappy airline with terrible to non-existent customer service.
On 27 June 2022 I flew to Frankfurt from Bergen and had a connecting flight 2 hrs later to Zurich.
Lufthansa would not check my bag through to Zurich from Bergen as the Zurich flight was an add on.
Firstly the Bergen to Frankfurt flight was delayed by nearly an hour. Then i stood waiting at the carousel in Frankfurt for half an hour and my bag did not arrive. I had to...
On 27 June 2022 I flew to Frankfurt from Bergen and had a connecting flight 2 hrs later to Zurich.
Lufthansa would not check my bag through to Zurich from Bergen as the Zurich flight was an add on.
Firstly the Bergen to Frankfurt flight was delayed by nearly an hour. Then i stood waiting at the carousel in Frankfurt for half an hour and my bag did not arrive. I had to make a choice, to leave the bag and rush for my connecting flight or stay and wait or join the queue for "Lost Baggage" and miss my connecting flight. I decided to leave without my bag.
The next day I filled in a 'lost bag' report online and received an automated acknowledgement. I was surprised and cheered by an email the following morning to say my bag had been located and was on the first Bergen-Frankfurt flight of the day. They would inform me immediately when it had arrived and collected by the courier for delivery to my temporary address (the option I chose). I could track my bag online
Needless to say, I never heard another word from them in spite of many further mails. 9 days later I was due to fly home to Cape Town, South Africa...also with Lufthansa.
I sent them another mail 2 days before that in an attempt to cancel the delivery request and ask to collect the bag in the Zurich airport.
No reply, no acknowledgement.
3 days later my bag was delivered to the temporary address in Zurich with none of the notifications they had promised. I now have to get the bag back to SA at my own expense.
I understand that all the airports and airlines are chaotic at the moment but I will really think twice about flying with Lufthansa again
My daughters suitcases were delayed 3 weeks flying from Florence to Munich and the airport baggage in Italy admitted they routinely leave behind suitcases because of weight. The flight involved Dolomiti and Eurowings although the baggage tags were from Lufthansa. The bags were not traceable in the Eurowings system nor Lufthansa’s .The games began with all three entities pretending the others were responsible for the bag . The bags did arrive but I have yet...
My daughters suitcases were delayed 3 weeks flying from Florence to Munich and the airport baggage in Italy admitted they routinely leave behind suitcases because of weight. The flight involved Dolomiti and Eurowings although the baggage tags were from Lufthansa. The bags were not traceable in the Eurowings system nor Lufthansa’s .The games began with all three entities pretending the others were responsible for the bag . The bags did arrive but I have yet to receive a formal email acknowledging responsibility just “ we have 30 days “. Completely ridiculous and frustrating experience
We had a horrible experience with Austrian airlines. Our baggage in a direct flight from Los Angeles to Vienna didn't make it. We had planned a nice Europe city sightseeing starting from Vienna. We were going to attend my wife's friend wedding in the end of the trip and had thousands of dollars worth of clothings, shoes and cosmetics in the baggage. The luggage was never delivered to us and Austrian Airline ruined our vacation.
We had a horrible experience with Austrian airlines. Our baggage in a direct flight from Los Angeles to Vienna didn't make it. We had planned a nice Europe city sightseeing starting from Vienna. We were going to attend my wife's friend wedding in the end of the trip and had thousands of dollars worth of clothings, shoes and cosmetics in the baggage. The luggage was never delivered to us and Austrian Airline ruined our vacation.
The customer service is nonexistent in EU. The maximum lost luggage compensation is €1500 which is a joke and probably was set decades ago. Will see if they reply to my claim, but I have low hope that they even respond.
Lufthansa lost my luggage on 1st July in Frankfurt and I still haven’t gotten any response…. I filled the report but my luggage still lost….there is a lot of valuable stuff inside… it’s really sad…
Flew RIX>LPA via frankfurt yesterday, we saw our bags and pram next to the plane at frankfurt to be loaded and I even took a photo, as soon as they finished loading all other bags they put ours back on the luggage trailer and drove them off...no explanation , no i am in gran canaria with 2 children and no clothes ..its ridiculous
I am still awaiting my delayed luggage from my July 1 return flight to Detroit, originating in Zurich and with a lengthy layover in Paris. It’s been ten days and, after a two hour on hold wait with Delta (the flight was actually on Air France, a Delta partner), I was offered reassurance that, while two of my three checked items were still in Paris, eventually things would get sorted.
The third checked item...
I am still awaiting my delayed luggage from my July 1 return flight to Detroit, originating in Zurich and with a lengthy layover in Paris. It’s been ten days and, after a two hour on hold wait with Delta (the flight was actually on Air France, a Delta partner), I was offered reassurance that, while two of my three checked items were still in Paris, eventually things would get sorted.
The third checked item was my walker, which was delivered to my home on July 5, five days after my arrival.
Meanwhile, it was necessary to purchase another walker as I flew again on July 3. I also needed to replace makeup, hairbrush, comb and another suitcase, this time actually not letting it out of my sight!
If you’re traveling in Europe in the near future, I highly suggest that you NOT check luggage. Between the shortage of employees and the ongoing strikes, it’s too much of a gamble.
Flew SFO to Edinburgh via Frankfurt on 28 June. Checked in 2 bags, and a 3rd bag was a Gate Check. Notified that one bag was delayed in Frankfurt about an hour after arriving in Edinburgh. An hour later, another email stated they located the bag and it would be on a flight the next day. It did not arrive that day, 30 June, or the next, or the next. We went back to the...
Flew SFO to Edinburgh via Frankfurt on 28 June. Checked in 2 bags, and a 3rd bag was a Gate Check. Notified that one bag was delayed in Frankfurt about an hour after arriving in Edinburgh. An hour later, another email stated they located the bag and it would be on a flight the next day. It did not arrive that day, 30 June, or the next, or the next. We went back to the airport where the Menzes baggage agents looked everywhere. They were very helpful but still no bag. It is now 10 July. No bag, and our on-line delayed bag claim must have expired because our claim record can no longer be found. Lastly, there is no reasonable way to contact Lufthansa. Emails are system generated, do-not-reply. Twitter? Got 2 responses from the social media department stating they do not have access to baggage claim info so, "sorry. We can't help." Very disappointed in Lufthansa. Very poor service.
I had similar experience with Austrian which is part of Lufthansa.
Airlines need a couple of class action lawsuits to make them clean up their act. These days you can't even bring necessary items with you in the carry-on due to dumb liquid container size limit. Aren't most of explosives solid? So why is liquid not allowed in the flights but solid objects like a bar of soap is allowed?
...Not to mention their ridiculous 8kg (17 lb) weight limit on carry-ons.
We flew from Nice to Frankfurt last week (June 30) and had an hour connection, which has always been easily completed in Lufthansa’s terminals. But our Nice flight was delayed and we missed our connection to Denver. Well, the airport was a madhouse. Passport control was a disaster—a sea of people fighting their way to the front who were trying to make their connection and the others not knowing if they should still go through...
We flew from Nice to Frankfurt last week (June 30) and had an hour connection, which has always been easily completed in Lufthansa’s terminals. But our Nice flight was delayed and we missed our connection to Denver. Well, the airport was a madhouse. Passport control was a disaster—a sea of people fighting their way to the front who were trying to make their connection and the others not knowing if they should still go through and try to reach their flights.
The customer service line was so long. I waited 2.5 hours to get our flights rebooked. When I was done, the line stretched all the way down the terminal. We had checked 6 pieces of luggage-one small bag for each person in the family and 2 car seats.
Lufthansa rebooked us for the next day Frankfurt to Heathrow then onto Denver. They gave us a hotel voucher, which we did not use because the hotel did not have AC and was 45 minutes away. They also gave us taxi vouchers to that hotel as well (we did not use them either). All the hotels within a 30 minute radius of the airport were sold out. I chose a Hampton Inn downtown for the evening instead…it has AC. My 17 year old daughter had the same Nice to a Frankfurt to Denver flight 2.5 weeks earlier and the same thing happened to her…delay in Nice caused the missed connection. However, she waited only 15 minutes in customer service and stayed at Airport hotel. Nothing seemed out of sorts in the airport at that time. I requested our €600 and received it within 8 days from Lufthansa.
Well the next day we gate checked our stroller and we’re told we could grab it in London for our 5 hour layover. Well, that didn’t happen. Once in London, we were told it was checked through to Denver. Annoying, but whatever. Arrived in Denver and the stroller and car seats did not make it. $700 worth of car seats. I have already filed for our €600 compensation per person for our delayed arrival. That is so easy to do with Lufthansa luckily.
It is now 8 days later and no car seats and I just received a notification that the stroller will be delivered in the next day or so. United (which was our London to Denver operator) has no timeline at all for the car seats according to my conversation with them today.
According to the news, there are over 20,000 bags piled up in Frankfurt right now and they are canceling passenger flights to operate ghost flights to get the luggage where it needs to be. I am assuming our car seats are in the sea of that luggage. Just crazy that they couldn’t get them on our new flight that was 24 hours later.
I totally agree on your assessment to skip intra European flights and take the trains. The TGV in France is so quick and easy. Or just wait to go to Europe in the fall.
My baggage was delayed on the MXP - FRA flight of June 30th.
On July 5th Lufthansa informed me that the baggage was found and on its way back to MXP with LH254 flight of same day.
It's July 10th.....and baggage is yet to arrive at MXP.....
I tried also to call Lufthansa service center but, in spite of more than 45 minutes waiting at phone, nobody replied.
Terrible company.....after 10 years of FTL I will definitely change preferred company.
Is there any way those of us who have been treated so badly and cannot get a single response from Lufthansa to jointly file a class action suit in Europe against them? Perhaps if they are forced to pay out millions of Euros, they may decide to start doing something and look for our bags. Their complete lack of care or attempt to have any human being deal with frustrated travelers makes a mockery of the supposed German efficiency.
Hi Troy. I wondered the same thing can those of us who have been messed around with lost/delayed baggage complaints. (I travelled to attend my dad's funeral with LHR Luthansa to Montego Bay via connecting flight at Frankfurt and only received notification 4 weeks into my 6 weeks holiday that baggage never left Heathrow. On my return to Heathrow was horrendous and extremely stressful as arrived 9.30am and it wasn't until 8hours later that my...
Hi Troy. I wondered the same thing can those of us who have been messed around with lost/delayed baggage complaints. (I travelled to attend my dad's funeral with LHR Luthansa to Montego Bay via connecting flight at Frankfurt and only received notification 4 weeks into my 6 weeks holiday that baggage never left Heathrow. On my return to Heathrow was horrendous and extremely stressful as arrived 9.30am and it wasn't until 8hours later that my lost baggage was retrieved. I am home 2 days and still in recovery. If others are agreed I think class action is required. The air carrier was Eurowings.
I am experiencing this right now and I cant for the life of me find the Contact Form / Email address / Contact Anyone link ... ?? do you ? I want to apply for compensation for what I had to buy while waiting on my bag.
My experience with Lufthansa that began a week ago has been a nightmare and ended with the Lufthansa agent saying that they are no longer responsible for my bag because they located it and turned it over to a delivery service a week ago. My case is closed. No one ever contacted me about delivery. On the second day of the saga I was given an email address and by the end of the week...
My experience with Lufthansa that began a week ago has been a nightmare and ended with the Lufthansa agent saying that they are no longer responsible for my bag because they located it and turned it over to a delivery service a week ago. My case is closed. No one ever contacted me about delivery. On the second day of the saga I was given an email address and by the end of the week five different phone numbers purporting to be somehow connected to ASO, the company delivers Lufthansa bags. The only number that was answered by a human was by someone who said that he knows nothing about my bag and his colleague would call me. I have been writing emails to the address Lufthansa gave me and never gotten a response. This morning when I went to check the Lufthansa website, it said that no reference file exists with my number and name. When I called, they said it was because they case is closed. The agent said the treatment of my case was "unacceptable" but that there is nothing I can do. Since they located my bag, I cannot file a lost bag. My case (on phone daily for at least 3 hours) has more aggravating details about conflicting (mis)information from Lufthansa agents at their call center, but I won't bore people with it here. Needless to say the inconsistent stories, lack of information, lack of professionalism (one agent actually told a lie) and lack of a system for getting my lost bag delivered to me has shocked me. I know the airlines are all in chaos but my experience with Lufthansa has been incredible.
Does anyone have an email or phone numbers that actually helped? I have AirTag showing 3 bags in FRA and 1 in NCE. It’s been 5 days and I still can’t get anyone to give me local contact to tell them where the bags are. I’m thinking of flying back to Frankfurt from Dallas to beg for someone to let me in the room to look myself with my AirTag. I can’t get anyone to help.
My bag is still missing, since 30june, now 8days. I had a transfer in Frankfurt from Bologna to Stockholm. I recieved the email that my bag was not loaded on the flight from Frankfurt to Stockholm, fine. I made the missing bag report and now nothing is happening. There is no one to talk to, no one that can do anything. The answer I get from customer care is just to wait, and nothing can...
My bag is still missing, since 30june, now 8days. I had a transfer in Frankfurt from Bologna to Stockholm. I recieved the email that my bag was not loaded on the flight from Frankfurt to Stockholm, fine. I made the missing bag report and now nothing is happening. There is no one to talk to, no one that can do anything. The answer I get from customer care is just to wait, and nothing can be done from my or airlines side in order to find my bag. So frustrating. I will never ever check in any bags again.
There are over 20,000 bags piled up at Frankfurt currently. I too connected through there on the 30th and am missing 2 car seats. No updates yet. Last scan was in Frankfurt.
We traveled from Heathrow to sofia on 17th june.
As we checked in our bags, we were told by airline staff that the conveyor belt wasn't working and"just put you bags over there" pointing to massive area with hundreds of bags. This had us a bit concerned but we followed their instructions. However upon arrival in Sofia no bags arrived. We decided to put in delayed baggage claim.
I sent emails every day...
We traveled from Heathrow to sofia on 17th june.
As we checked in our bags, we were told by airline staff that the conveyor belt wasn't working and"just put you bags over there" pointing to massive area with hundreds of bags. This had us a bit concerned but we followed their instructions. However upon arrival in Sofia no bags arrived. We decided to put in delayed baggage claim.
I sent emails every day for 15 days. Finally the bags arrived. But of course we had to buy clothing etc while we waited for our bags.
Heathrow blamed our airline ,but I believe it was Heathrows " tech error " as they called it. Very frustrating and distressing for us and many others .
I travelled Los Angeles to Rome with a connection in Frankfurt. We were late getting into Frankfurt and we’re met by an airline employee and escorted to the connecting. Once on board the Captain made an announcement that they were holding the flight to make sure all the baggage was on the flight. Guess what? Mine was not. I spent 2 hours in line waiting to file a lost baggage report. I tried calling for...
I travelled Los Angeles to Rome with a connection in Frankfurt. We were late getting into Frankfurt and we’re met by an airline employee and escorted to the connecting. Once on board the Captain made an announcement that they were holding the flight to make sure all the baggage was on the flight. Guess what? Mine was not. I spent 2 hours in line waiting to file a lost baggage report. I tried calling for the next 2 days to no avail. Finally my online status was updated to let me know my luggage has been found. By that point I was already in Positano. 2 days later I received a phone call at 7:30 am (I was sleeping). I was told they could not get her my luggage to Positano because it would take 2 days minimum and on the online tracker it indicated that I would have left Positano by then. They would call back. Within one hour I updated my online information to have my bag delivered to my friend in southern Tuscany as I would be there in 2 weeks and I would make due until then. 2 days go by and I get a phone call. Are you in Positano??? No, I say! They asked me where to send the luggage and I told them I updated it on line. No!! I will send you an email where you want the luggage to go (so why do they have you do the online tracking??) I responded immediately with the information asking for confirmation that it was received. Crickets!!! So will they send my luggage? Will it go missing again?! I just changed my itinerary to go back to Rome one week from now if my luggage does not show up an my friends house in Tuscany. I should have just gone back to get it in Rome but I haven’t had a vacation in years. I work 60 hours a week. This is just insane!!! Thank you for listening to me.
We arrived to LAX from Frankfurt on Lufthansa July 2nd. Today is July 8th and at 3.00 am California time 2 of our 4 checked bags arrived at our place. We had an OVERNIGHT CONNECTION in Frankfurt for our July 2nd LAX flight but obviously 12 hours was not sufficient to get our bags on the LAX flight. Bag #3 arrived to LAX on July 6th and supposedly will be delivered to us today. Bag...
We arrived to LAX from Frankfurt on Lufthansa July 2nd. Today is July 8th and at 3.00 am California time 2 of our 4 checked bags arrived at our place. We had an OVERNIGHT CONNECTION in Frankfurt for our July 2nd LAX flight but obviously 12 hours was not sufficient to get our bags on the LAX flight. Bag #3 arrived to LAX on July 6th and supposedly will be delivered to us today. Bag #4 is still somewhere in Europe after taking a trip to Stockholm yesterday. No idea when we will see bag#4. There is a phone number for Lufthansa baggage in the US but no one ever answers the call- I have waited hours to be connected to a human on this number with no luck so far to get an update on bag#4!
I totally agree you need to be proactive with delayed or lost baggage as the system is totally automated and without contacting a human somewhere along the way you have to wait for the system to update the data on your situation. Not looking forward to having to go through Frankfurt Airport again for the return trip as it appears they will need 2-3 months to sort out their critical staffing shortages at the airport according to a press release from Fraport earlier this week.
July 30th update- Bag #4 was received on July 13th. This is only because I stayed on the phone for several hours and finally spoke with the Lufthansa baggage person. I informed them that my bag had been mistakenly sent to Stockholm from Frankfurt and needed to be sent back to Frankfurt so it could be forwarded to LAX for delivery. Immediately following my call with Lufthansa baggage I received an update on the bag...
July 30th update- Bag #4 was received on July 13th. This is only because I stayed on the phone for several hours and finally spoke with the Lufthansa baggage person. I informed them that my bag had been mistakenly sent to Stockholm from Frankfurt and needed to be sent back to Frankfurt so it could be forwarded to LAX for delivery. Immediately following my call with Lufthansa baggage I received an update on the bag which informed me that it was being sent back to Frankfurt for expedited delivery to LAX. At 4.00 am California time on July 13th the bag arrived to our place.
We are returning to Europe in October and I do not know what we will do about our 4 bags which need to be either checked in with Lufthansa or shipped out beforehand with a reliable luggage delivery service. I am not confident that Lufthansa and Frankfurt Airport will be back to any normal operating situation in 3 months given the continuing turmoil with ground staffing shortages in European airports. Any suggestions for a reliable luggage delivery company we could use to get our bags to Europe in October?
What number did you call to speak with someone?
I will avoid flying with Lufthansa at all costs. They did not give us the seats we reserved and paid extra for. I've been waiting for 2 months now for that upgrade to be refunded. Good luck calling them!
Pre-Pandemic, we travelled a lot through Europe, almost always by plane. We only travel with a small backpack the same as most school children use. Even on low cost carriers this qualifies as a free carry-on. Our longest trip was 5 weeks with 13 flights. Some connections were as short as 20 minutes. Yes. Frankfurt can be a real challenge running to a gate in another terminal in 20 min ! We've done it!
...
Pre-Pandemic, we travelled a lot through Europe, almost always by plane. We only travel with a small backpack the same as most school children use. Even on low cost carriers this qualifies as a free carry-on. Our longest trip was 5 weeks with 13 flights. Some connections were as short as 20 minutes. Yes. Frankfurt can be a real challenge running to a gate in another terminal in 20 min ! We've done it!
You can easily carry all your essentials with a small soft backpack. At the end of 5 days, find a self serve laundry. You meet the greatest people and get fantastic advice from locals who are at the laundromat with nothing better to do than talk.
BTW, we're seniors, not kids. In case the gate agent wants to put your carry-on in the hold due to space, simply say, "I've got all my meds inside" They always move to the next person with a hard cover carry-on.
Life is so much easier when you don't have extra baggage!
I had a similar but worse experience with Lufthansa. When you try to call for help, you are in an endless loop of referrals. Their service is not very good, period. So much for German efficiency - even at the mothership Frankfurt.
We flew Lufthansa last month and were similarly notified via email that one of our bags did not make the flight and would be delayed. Since we only received a notice about 1 bag, we went to baggage claim to collect the other bag. Surprise: both bags were at baggage claim.
My niece arrived from Frankfurt to Newark New Jersey on July 1st and today is July 6th. To this day she did not get her bags even though we pleaded with the personnel explaining that by mistake she left her medication and inhaler in the luggage (she is only 17).
The luggage is supposedly sitting at the storage since July 3rd. We went to the airport twice, it took us 3 hours each trip,...
My niece arrived from Frankfurt to Newark New Jersey on July 1st and today is July 6th. To this day she did not get her bags even though we pleaded with the personnel explaining that by mistake she left her medication and inhaler in the luggage (she is only 17).
The luggage is supposedly sitting at the storage since July 3rd. We went to the airport twice, it took us 3 hours each trip, paid exorbitant parking fees, but nobody helped. By phone, there is no answer.
At the airpor, there were airport employees of Lufthansa sitting in a group having good time on their work hours and could not give a dam.
One helpful employee finally went to check but came back 20 minutes later that they have hundreds of luggages there and could not find ours.
This is not first summer of travel for airlines. It is outrages and totally irresponsible that companies can notput act together, hire capable people who will be glad to have a
job. Shame on politicians who are letting this society go down the drain.
Hi,
I just had my bag delayed by Lufthansa by 6 days. I'm wondering what the best way is to go about getting compensation as their website is a nightmare and calling customer service is also impossible. We also had our flight canceled, through our travel agent got rerouted and then stuck overnight in another city. This was all out of Munich on June 24th. Lufthansa kept saying over the loudspeakers that they would...
Hi,
I just had my bag delayed by Lufthansa by 6 days. I'm wondering what the best way is to go about getting compensation as their website is a nightmare and calling customer service is also impossible. We also had our flight canceled, through our travel agent got rerouted and then stuck overnight in another city. This was all out of Munich on June 24th. Lufthansa kept saying over the loudspeakers that they would reimburse for hotels but I can't seem to find anyway to get reimbursement on their site. Any ideas you have would be very much appreciated! Thanks!
This applies to delayed baggage only. My luggage was delayed by 4 days on my flight from Boston to Munich in June. No one has replied to my email inquiry for delayed baggage compensation instructions sent four days ago. Pre and post email sent, I looked at their website numerous times. I just found this page below and they don't make it easy to find the info. I am submitting my original receipts with a...
This applies to delayed baggage only. My luggage was delayed by 4 days on my flight from Boston to Munich in June. No one has replied to my email inquiry for delayed baggage compensation instructions sent four days ago. Pre and post email sent, I looked at their website numerous times. I just found this page below and they don't make it easy to find the info. I am submitting my original receipts with a letter along with the airline related detail today. Keeping my fingers crossed I get compensated.
Note: You must submit your request within 21 days of receiving your baggage to get compensated
Hope this helps. Good luck!
https://www.lufthansa.com/us/en/local-page/customer-relations-usa
Email [email protected]
I’ve already done it twice already this month due to long delays and missed connections. They owe you €600 per person reimbursement. But it gets processed within 2 weeks—maybe a tad longer now with all the July 4 weekend disasters. Be patient and wait for their reply each time. They WILL ask for bank account info to send payment too. I told them I wasn’t comfortable doing that over email, but this is...
Email [email protected]
I’ve already done it twice already this month due to long delays and missed connections. They owe you €600 per person reimbursement. But it gets processed within 2 weeks—maybe a tad longer now with all the July 4 weekend disasters. Be patient and wait for their reply each time. They WILL ask for bank account info to send payment too. I told them I wasn’t comfortable doing that over email, but this is only way they will do it. So I did as a pdf attachement. Got my direct deposit about 3 days later. Make your email short and sweet about your flight cancelation and by EU law you would like your reimbursement. Don’t include any baggage issues in the same email to avoid delays in your compensation.
8 days! That's how long it took for Air Canada (or its designated courier) to deliver our mishandled bags! Disgusting! It seems to me there was no sense of urgency whatsoever on Air Canada or their courier's part to return the missing bags to their owners (who are on vacation for only 11 full days in Italy, and where the bags have been missing for 8 days).
The courier had every excuse why the bags...
8 days! That's how long it took for Air Canada (or its designated courier) to deliver our mishandled bags! Disgusting! It seems to me there was no sense of urgency whatsoever on Air Canada or their courier's part to return the missing bags to their owners (who are on vacation for only 11 full days in Italy, and where the bags have been missing for 8 days).
The courier had every excuse why the bags cannot be delivered. First, they called that the bags would be delivered to the hotel on June 11th (we arrived on June 9, 2022). Then they called to say they can't deliver it by then because their schedule was full (I guess we weren't special enough to make the schedule, though our bags were tagged 'priority' - that didn't matter). Then, they said they will deliver it on June 15th, I said to deliver it on the 16th instead at another hotel since we'll be in transit on the 15th. Alas, there were still no bags when we arrived at the new hotel on the 16th! Frustration is mounting!!! I called the courier that day and asked what the cause of the delay might be. Here's what they said: it's more difficult to deliver to the islands (we were in Sardinia). Seriously??? This is their job as a courier - logistics is their business - to deliver whatever needs to be delivered.
At this point, I emailed Air Canada to say just deliver my bags back to Los Angeles (of course, I didn't get a response back). Then I remembered reading from one of the travel newsletters I get daily in my inbox to go on Twitter and address it there. I don't have a social media account so I asked my daughter to send a message hashtag Air Canada via Twitter. And guess what, she got a reply telling her to 1) somebody will contact her via DM and 2) take down the message on Twitter. My daughter didn't get a DM and neither did she take down the message. But good news, the very next day, the 17th, our bags were delivered. Allelujah!!!
Who or what made it happen? Twitter message???
I was traveling with my wife from Izmir Turkiye to Munich -Germany,and after that we have connected flight to Boston -Massacuset. Flight was at the time in the Logan Airport in Boston.Flight number from Munich to Boston Was operated by Lufthansa LHO424 S 06 JUN ALSO UA 8902.WE WAS IN LINE TO PICK UP OUR LUGGAGE AND WE WAIT MORE THEN ONE OUR.THERE WAS NO OUR 2 LUGGAGE WE FILE CLAIMS FOR 2 LUGGAGES..THEY GAVE...
I was traveling with my wife from Izmir Turkiye to Munich -Germany,and after that we have connected flight to Boston -Massacuset. Flight was at the time in the Logan Airport in Boston.Flight number from Munich to Boston Was operated by Lufthansa LHO424 S 06 JUN ALSO UA 8902.WE WAS IN LINE TO PICK UP OUR LUGGAGE AND WE WAIT MORE THEN ONE OUR.THERE WAS NO OUR 2 LUGGAGE WE FILE CLAIMS FOR 2 LUGGAGES..THEY GAVE AS REFERENCE NUMBETR FOR LUGGAGES AND TOLD ASS LUGAGE GONNA BE AT HOME ADRESS SONE.FIRS LUGAGE CAME AFTER COUPLE OF DAYS BY LUGGAGE WAS DESTROYED.SECOND LUGGAGE DID NOT CAME .DELIVERI AGENT WAS FEDEX TO DELIVER THE OTHER BAG.ACORDING TO THE FEDEX TRACKING NUMBER BAG ARIVING ON JUNE 14 2022,NEVER DID.FEDEX AND LUFTHANSA BLAME EACH OTHER FOR LOST LUGGAGE .WE FILE CLAIMS FOR DAMAGE AND LOST BAG BUT NO RETURNED INFO.WE OPEN INVESTIGATION ABOUT LUGGAGE,NO RETURNED INFORMATION.WE SEND WIA E-MAIL SEVERAL MASSAGES AND RESPOND WAS:THANK YOU WE RECEIVED YOUR E-MAIL BUT NOTHING ALSE.SINCE THAT TIME PASS MORE THEN A MONTH NO INFO ABOUT DAMAGE OR LOST LUGGAGE.LOST LUGGAGE WORT MORE THEN $1000 ,PLUS DEMAGE LUGGAGE $150.
Any advice for someone who’s bags are still stuck in Frankfurt? We live in the US and can’t get a Lufthansa agent on the phone. My daughter flew from Turkey to Frankfurt and the lay over was cut short so her bag never made it. Advice?
Report it here. https://www.lufthansa.com/pe/en/baggage-irregularities
There are over 20,000 bags piled up at Frankfurt, so don’t expect any speedy replies though.
My wife and I had a bad experience our luggage, flying from Bilbao to Munich (where we live) on June 25th. Although it was a simple connection, after landing in Munich and waiting for an hour (at 10:30pm!), all passengers on the flight were informed that baggage claim was closing for the night, we should file a lost baggage claim online.
The website wasn't working at all that night, so we filed the claims...
My wife and I had a bad experience our luggage, flying from Bilbao to Munich (where we live) on June 25th. Although it was a simple connection, after landing in Munich and waiting for an hour (at 10:30pm!), all passengers on the flight were informed that baggage claim was closing for the night, we should file a lost baggage claim online.
The website wasn't working at all that night, so we filed the claims the next morning. We received a confirmation mail apiece, but nothing else. For days nothing happened. Mid-week one of my wife's two pieces of luggage was delivered by courier to our apartment - unfortunately the less important one. Last Saturday my suitcase was delivered by courier. My wife is still waiting. And now she can't even access the information page on her luggage. We hope that's because she submitted the written inventory, and the case is somehow in another box now. But we don't know.
Really a horrible experience. According to the local press there are still around 1000 "lost" bags in the Munich airport. Lufthansa provides a great example of how not to handle customer communications.
Flew into Frankfurt from London. Simple 1 hour easy flight. Bottom line, my wife’s suitcase made it. Mine, lost. Since we were traveling around England first before flying to Germany, everything I traveled with was gone. I only have 5-6 days of meds. Totally screwed. Totally frustrating. I made a claim and have been following up 3-4 times a daily. Frankfurt Airport is a horrible place.
Lost luggage. Mine was lost somewhere between Heahrow and Vilnius. We changed flights at Frankfurt. I had only the clothes I stood up in for a 8 day cycling trip. I was reunited with my luggage on my arrival back at Heathrow. Nothing as yet from Lufthanza
You are lucky to get any communication and auto rebooked flights from Lufthansa. Try Air Canada. We were stranded at the airport couple weeks ago in YYZ flying back from Athens. Not only we missed our connections due to airport chaos and late arrivals, we lost our luggage too. To top it off, after stood in line for 2 hours at YYZ to get rebooked, we were told there were no more flights available for...
You are lucky to get any communication and auto rebooked flights from Lufthansa. Try Air Canada. We were stranded at the airport couple weeks ago in YYZ flying back from Athens. Not only we missed our connections due to airport chaos and late arrivals, we lost our luggage too. To top it off, after stood in line for 2 hours at YYZ to get rebooked, we were told there were no more flights available for the next 2-3 days and we had to call the 800 number for rebooking or get our own flight home. The customer service desks were so overwhelmed that they left the desk!
So at that point, we tried 800 # which were not available since they were no longer accepting phone calls due to high volume! What a total disaster! I feel for many passengers there at YYZ. We ended up spent $500 a night staying the airport hotel for 6 hours with our own expenses. Fortunately we had booked our own flight home using miles and was able to get home the next day! Once home, our luggage was not arriving.
Took Air Canada 10 days to send the luggage to me via Fedex! Until today, there's no communication whatsoever from AC. Only way I knew my luggage was arriving was through my Fedex shipment notification subscription.
I had a baggage delay on Brussels Airlines when I arrived at Naples, Italy. I got conflicting information and it took 3 days to get my bag. Although I had requested delivery, I was told I had to return to the airport to get my bag. I was reimbursed for what I had to buy for clothes and toiletries (about $100) but they refused to pay for the taxi ($60) as they don't deem it...
I had a baggage delay on Brussels Airlines when I arrived at Naples, Italy. I got conflicting information and it took 3 days to get my bag. Although I had requested delivery, I was told I had to return to the airport to get my bag. I was reimbursed for what I had to buy for clothes and toiletries (about $100) but they refused to pay for the taxi ($60) as they don't deem it necessary! It was their fault! Very annoying. Next time I will buy more clothes, submit the bills and then return them.
On a recent Lufthansa flight from Frankfurt to Houston, our bags were delayed over an hour. Not horrible except that this put us in Houston rush hour traffic which I had purposely tried too avoid by booking the earliest morning flight. We had flown Business Class and were told that our bags had priority. They were among the last to arrive. AND our flight from Istanbul to Frankfurt was like sitting in Economy Class with...
On a recent Lufthansa flight from Frankfurt to Houston, our bags were delayed over an hour. Not horrible except that this put us in Houston rush hour traffic which I had purposely tried too avoid by booking the earliest morning flight. We had flown Business Class and were told that our bags had priority. They were among the last to arrive. AND our flight from Istanbul to Frankfurt was like sitting in Economy Class with an empty middle seat. The only plus? Excellent flight attendants.
We got also an email that the bag didnt make it in our connection flight but even they didnt confirm it left the origin. No news from them after 10 days filed all reports no news lots of inconvenience we had presents for family mosquito protections, suncreams, medicine, expensive clothes, basic toiletteries we had to buy again. That amounts to much more money than what they can compensate and still we dont know if they will help us
I flew Lufthansa to Delhi from JFK via Frankfurt. Stopover in Frankfurt was already short but was made worse by the fact that we left an hour late from JFK and parked at a remote gate in Frankfurt. Got the delayed baggage message after landing in Delhi and quickly filled out the missing baggage form (had 2 bags) since I had a domestic connection within a few hours. Took them about half a week to...
I flew Lufthansa to Delhi from JFK via Frankfurt. Stopover in Frankfurt was already short but was made worse by the fact that we left an hour late from JFK and parked at a remote gate in Frankfurt. Got the delayed baggage message after landing in Delhi and quickly filled out the missing baggage form (had 2 bags) since I had a domestic connection within a few hours. Took them about half a week to reach out about my missing bags and how I can track them. I finally received one yesterday but am still waiting for the other one. Lufthansa customer service didn’t respond to any of my messages (phone, email, Twitter) so that was great. Hopefully no one else has to deal with the mess I had to endure.
The Montreal Convention covers lost / delayed baggage for 99% of airlines. Its clear and states airlines legally have to cover you expenses for toiletries and clothing in accordance with the convention. The requirement is that you are entitled to approx. Eur 1336 , but must keep the expenditure to a minimum and provide receipts. I've just claimed this back from Lufthansa in recent weeks. They did try to ignore me but you have to...
The Montreal Convention covers lost / delayed baggage for 99% of airlines. Its clear and states airlines legally have to cover you expenses for toiletries and clothing in accordance with the convention. The requirement is that you are entitled to approx. Eur 1336 , but must keep the expenditure to a minimum and provide receipts. I've just claimed this back from Lufthansa in recent weeks. They did try to ignore me but you have to be persistent and stick to the facts. This isn't a courtesy, its their legal obligation.
I can see this becoming a larger issues in the coming months, especially in Europe where airlines have made sweeping cuts to staff and services and used Covid as the excuse.
We've had an absolutely horrendous experience with Lufthansa and I would never use them again. My complaint is quite detailed but basically because they gave us the wrong information it resulted in my grandson not being able to get on 2 flights back to Thailand, costing me quite a lot if money in the end u had to get him a flight with Emirates. I asked Lufthansa for a transcript if my calls, gave them...
We've had an absolutely horrendous experience with Lufthansa and I would never use them again. My complaint is quite detailed but basically because they gave us the wrong information it resulted in my grandson not being able to get on 2 flights back to Thailand, costing me quite a lot if money in the end u had to get him a flight with Emirates. I asked Lufthansa for a transcript if my calls, gave them date and time but they said they wipe tapes after 2 weeks so i coukdnt have (I understand companies are supposed to keep for 6 months). Needless to say they have refused to take any responsibility leaving me nearly £1000 out of pocket. I would never use them again and would advise anyone else not to either.
One thing that UA is doing surprisingly well is their baggage tracking notifications. At least in my experience, I felt like I was getting just the right amount of information at the right time.
Hi Guys
I Flew Vancouver+Munich+İstanbul with Munich connection at 5 July And my two luggage didn’t arrive Istanbul.I’m pretty Upset because all my holiday stuff some where and I’m just with my back without any second Clothes and shoes..It’s my first time I never done this before.I already had report with Turkish Airlines L&F office yesterday and we still waiting response from Lufthansa.What a disaster way to start holiday..I would like to hear yours...
Hi Guys
I Flew Vancouver+Munich+İstanbul with Munich connection at 5 July And my two luggage didn’t arrive Istanbul.I’m pretty Upset because all my holiday stuff some where and I’m just with my back without any second Clothes and shoes..It’s my first time I never done this before.I already had report with Turkish Airlines L&F office yesterday and we still waiting response from Lufthansa.What a disaster way to start holiday..I would like to hear yours further advices thanks
I just came back from a trip to Europe where my bags were lost twice. The first time it was with SAS and it was lost for 5 days - the number that they gave me to call only went to the general reservation desk who had no information. I called 36hrs after they lost my bags and their response was "we have 5 days to locate the luggage so why are you calling so...
I just came back from a trip to Europe where my bags were lost twice. The first time it was with SAS and it was lost for 5 days - the number that they gave me to call only went to the general reservation desk who had no information. I called 36hrs after they lost my bags and their response was "we have 5 days to locate the luggage so why are you calling so early; check the website and call us back after the 5th day!". Great Service. If I wanted any up-to-date information then I would have to go to the baggage office in Stockholm. The only problem is that the baggage office was near baggage claim which was after security so if you did not have a ticket you cannot access or go to the baggage office. It was completely inept. My bags finally arrived and I like you said I would just pick it up as who knows when they would deliver it to the hotel.
Lufthansa’s way of doing everything was hopefully the right path for everything in general.
For the duration, I'm a convert to Team Carry-on. Being a bit details oriented, I've looked into what constitutes carry-on.
Problem is that it varies considerably between airlines, and how rigidly it is enforced. This is a problem when using a number of different airlines in a whole itinerary.
So a bag up to 7kgs is fine, but the 'personal item' also allowed is very much at the discretion of the check-in person....
For the duration, I'm a convert to Team Carry-on. Being a bit details oriented, I've looked into what constitutes carry-on.
Problem is that it varies considerably between airlines, and how rigidly it is enforced. This is a problem when using a number of different airlines in a whole itinerary.
So a bag up to 7kgs is fine, but the 'personal item' also allowed is very much at the discretion of the check-in person. I've regularly gotten away with a second, different looking bag (of around 10kg) as my personal item, as they only ask you to weigh the primary 7kg wheelie.
Checking in early, with a Business or F ticket also helps I find.
I have seen comedic scenes of disorganised last-minute Basic Economy passengers rolling up with assorted baggage in tow demanding to take it all on board. Unfortunately for them it all gets checked-in with excess baggage fees which become the subject of heated argument.
Don't you be that person!
Don't know how applicable this is to Europe (and point taken re: no time to buy from shops before they closed), but P2 and I have had AA delay our bags twice over the past few months, one day delay each time. We cleared $1000 worth of necessity reimbursement in total between the two of us (doubtless it helps that I'm EXP). These days, we don't quite mind a delay :)
I got delayed bags from Munich to Miami. Same as in your story, SMS and ordered delivery online. Got them 3 days later. But - then I tried to claim reimbursement for clothes and cosmetics. Lufthansa said, that without complaint numer, you can get in the lost baggage office, they will not pay . So great to inform the client, that they can do everything online and afterwords saying, that it's not true if you want your money...
https://www.forbes.com/advisor/travel-rewards/montreal-convention-luggage/
I had a golf travel bag for a golf trip and a regular bag checked on a British Air flight from YVR to DUB with connection in LHR on June 25th. Regular bag arrived on Sunday night on time but golf travel bag did not arrive in Dublin despite six hour layover in LHR and Priority tag for Club World.
I did not get notified on arrival and reported claim of missing bag to Swissport....
I had a golf travel bag for a golf trip and a regular bag checked on a British Air flight from YVR to DUB with connection in LHR on June 25th. Regular bag arrived on Sunday night on time but golf travel bag did not arrive in Dublin despite six hour layover in LHR and Priority tag for Club World.
I did not get notified on arrival and reported claim of missing bag to Swissport. I had to cancel three days of golf and flight out of DUB Monday morning due to no clothing or equipment. Had three nights of prepaid, nonrefundable lodging near golf course and partially refundable plane tickets from and back to Dublin.
As on Monday morning, bag had not been located. Still no word on Monday night. Had purchased extra lodging in Dublin to wait for bag. Got word on Tuesday morning bag was on flight from LHR. Arrived at hotel Tuesday night. Reworked iitnerary.
Submitted claim to British Air with documents for equivalent of about $800 USD for lodging in Dublin, nonrefundable lodging near golf course, and nonrefundable sports bag fee on Aer Lingus flex ticket.
Still don't know if bag sat in LHR or never got loaded in YVR. Was third in line in Enerald/First class at YVR check in and probably had first oversized bag, so plenty of time.
Have had five segments so far at LHR with connections and missed at least one bag on four of the connections. This was worst and the first claim I filed.
I have boarded on June 17, 2022 on a Air Canada flight AC447420 Toronto to Sibiu. I arrived to Sibiu, in Romania, on June 18, 2022 and my luggage did not arrived. I have received, ticket number SBZOS10085 for lost baggage. The baggage had a tag with the destination address. After many calls and complains today July 7th is still no answer about my luggage. It is still classified as 'delayed bag'. I will get...
I have boarded on June 17, 2022 on a Air Canada flight AC447420 Toronto to Sibiu. I arrived to Sibiu, in Romania, on June 18, 2022 and my luggage did not arrived. I have received, ticket number SBZOS10085 for lost baggage. The baggage had a tag with the destination address. After many calls and complains today July 7th is still no answer about my luggage. It is still classified as 'delayed bag'. I will get to the end of the week back in Canada after 3 weeks without a luggage and I will go to the airport after landing to ask where my luggage is? I had no luggage in a 3 weeks vacation. It is a very frustrating experience to go in a 3 weeks vacation and the Air lines to not deliver the luggage.
We went from LAX to Athen via Munich
on Lufthansa. We were told an hour before landing Fri night by the pilot that no bags were loaded on the airplane including the flight crew & to submit a claim online. Our bags sat in Los Angeles for over 24 hours before finally making it to our destination on Sunday just a couple hours before our cruise was set to leave. My bag had been...
We went from LAX to Athen via Munich
on Lufthansa. We were told an hour before landing Fri night by the pilot that no bags were loaded on the airplane including the flight crew & to submit a claim online. Our bags sat in Los Angeles for over 24 hours before finally making it to our destination on Sunday just a couple hours before our cruise was set to leave. My bag had been opened despite a TSA lock and two boxes of chocolate truffles and a Covid test kit were stolen. Very difficult dealing with Lufthansa and trying to get our luggage!
Two of our three bags never made if out of Los Angeles on our Lufthansa business class Los Angeles to Bari Italy flight. We arrived on Sunday night for a three day wedding series of events beginning the following night. Although we were given a claim number and telephone numbers to call, we got absolutely no information the day after we arrived except that our bags were still in Los Angeles. The good news was...
Two of our three bags never made if out of Los Angeles on our Lufthansa business class Los Angeles to Bari Italy flight. We arrived on Sunday night for a three day wedding series of events beginning the following night. Although we were given a claim number and telephone numbers to call, we got absolutely no information the day after we arrived except that our bags were still in Los Angeles. The good news was that the bag which did arrive contained the clothes my wife would be wearing to the actual Wednesday wedding. Since I had no clothes except what I wore on the plane, we spent the our first vacation day at the hotel boutique and an Italian mall in Fasano buying me clothes and toiletries. The following morning we were told our bags would arrive that night but, when they didn’t, we were told they were instead send to a courier and they would arrive the following day which was the day of the actual wedding. The stress levels were increased and my wife was lobbying hard for me to get a suit for the main event the following day. Rather than buying a new custom made suit that morning which my wife wanted me to do, I gambled and we instead did some sightseeing in Puglia. We got back to our hotel around 230 and the bags with my suit arrived simultaneously—we were to leave for the wedding at 5. We quickly had the suit pressed on an emergency basis at an inflated price and made it to the wedding on time fully and properly attired. But the stress and increased and unplanned for significant expenses for three days while on vacation should not have happened and we are in the process now of seeking reimbursement from Lufthansa only for our out of pocket expenses arising from the delayed luggage—not our stress. Of course they are handling our claim quite apathetically just like they handled our delayed luggage. What a surprise! But we are not going to let it go. Going forward we are no longer going to have separate suitcases; rather, we are going to split things up.
Had a surprising experience with luggage on BA in May. Our CPT-LHR-LAX flight turned around over Ireland due to a sick crew member and we rebooked for LHR-SAN the next day. BA told us not to worry about retrieving our luggage unless we needed anything as they would re-route. Right. Arrived in SAN and our bags were one of the first ones out! Pretty amazing.
Jet Blue delayed our bags by a day and a half on a recent trip to Central America. As mentioned in the article the rules are vague, however, we did ent up getting reimbursed approximately $1100 for the two of us.
Initially on the phone the agent said that its usually $50-$100 per night. I believe thats the guidance they are asked to convey since that usually wont require alot of approvals. In our case...
Jet Blue delayed our bags by a day and a half on a recent trip to Central America. As mentioned in the article the rules are vague, however, we did ent up getting reimbursed approximately $1100 for the two of us.
Initially on the phone the agent said that its usually $50-$100 per night. I believe thats the guidance they are asked to convey since that usually wont require alot of approvals. In our case we had an event to attend and needed the clothes. That being said, we didnt have to do anything extra to get reimbursed other than just filling out the form and submitting it.
Sometimes bags are intentionally left off of flight. We we’re booked on Iberia Express flight from Madrid to Malaga. We arrived at MAD 2.5 hour, and check in our three suitcases. The flight was on a small, regional jet (2x2 seating, and no jet bridge). The plane was full, and a number of people had to gate check their carry-ones. Well - at some point, Iberia decided to remove all of the check large size...
Sometimes bags are intentionally left off of flight. We we’re booked on Iberia Express flight from Madrid to Malaga. We arrived at MAD 2.5 hour, and check in our three suitcases. The flight was on a small, regional jet (2x2 seating, and no jet bridge). The plane was full, and a number of people had to gate check their carry-ones. Well - at some point, Iberia decided to remove all of the check large size suitcases from the aircraft (or never loaded them to begin with). When we arrived in Malaga, the only bags that arrived were carry-on size. There were at least 30 people who checked suitcases, like us, whose bags were intentionally left off of the plane. Still waiting for them to be delivered.
The losses might be covered but good luck trying to submit it to the airline. My bag got lost by Vueling and they make it next to impossible to submit a claim online. Ridiculous.
We just experienced delayed baggae on our route ZRH-MUC-YVR-SEA. Our baggage didn`t make it in Munich what really wasn`t a surprise because we had to run from one get to the other...
We was already told at the US border in YVR that our Luggage will be on the next flight. It took a day before they found our Luggage after I claimed it was lost in the App. When they found our luggage,...
We just experienced delayed baggae on our route ZRH-MUC-YVR-SEA. Our baggage didn`t make it in Munich what really wasn`t a surprise because we had to run from one get to the other...
We was already told at the US border in YVR that our Luggage will be on the next flight. It took a day before they found our Luggage after I claimed it was lost in the App. When they found our luggage, it said will leave Munich on the next Day via DEN to SEA. Which it did. After it arrived in SEA it nearly took another day until it was delivered.
It is ENTIRELY Lufthansa management’s fault. They MUST FINE, PUNISH and FIRR Lufthansa management.
Lufthansa management unprofessionally and ruthlessly cut off workforce because they care more about short term financial performance (which in the end translate to their compensation). If they didn’t cut so much workforce during Covid times, things like this won’t happen. Such large scale of chaos didn’t happen before only this summer.
Lufthansa management MUST take full responsibility! They deserve...
It is ENTIRELY Lufthansa management’s fault. They MUST FINE, PUNISH and FIRR Lufthansa management.
Lufthansa management unprofessionally and ruthlessly cut off workforce because they care more about short term financial performance (which in the end translate to their compensation). If they didn’t cut so much workforce during Covid times, things like this won’t happen. Such large scale of chaos didn’t happen before only this summer.
Lufthansa management MUST take full responsibility! They deserve to be punished and fired!!!
The baggage situation presently is dire as there aren’t sufficient staff to load or offload them. At some airports there are literally 1000s of bags. Some flights are going out without bags. Seen images of flight crew assisting otherwise it impacts on the flight departure.
Bag losses are covered by the Montreal Convention, which is universal.
After 21 days it’s a loss and I believe the maximum is around $1700 per person. Well...
The baggage situation presently is dire as there aren’t sufficient staff to load or offload them. At some airports there are literally 1000s of bags. Some flights are going out without bags. Seen images of flight crew assisting otherwise it impacts on the flight departure.
Bag losses are covered by the Montreal Convention, which is universal.
After 21 days it’s a loss and I believe the maximum is around $1700 per person. Well one bag / 2 passengers $1700. 2 bags : 2 people $3400 etc
Just never ever put valuables in checked bags. Imagine your laptop being inside and the retail value is more than the liability.
Our cases went missing, also flying with Lufthansa and connecting through Frankfurt. No announcement at baggage reclaim, we just had to wait until all the cases had been claimed from the carousel before making a report at the desk. My husband’s case arrived one week later, mine 15 days later. Less than an hour to connect at Frankfurt, with a mile to walk to the departure gate. No food available on any flights, just a...
Our cases went missing, also flying with Lufthansa and connecting through Frankfurt. No announcement at baggage reclaim, we just had to wait until all the cases had been claimed from the carousel before making a report at the desk. My husband’s case arrived one week later, mine 15 days later. Less than an hour to connect at Frankfurt, with a mile to walk to the departure gate. No food available on any flights, just a tiny square of chocolate and a small bottle of water. Not impressed!
My bag was delayed on an Icelandair flight. I was in KEF for an overnight layover and luckily they got my bag to me the next day. I wasnt eligible for any credit card protection but Icelandair reimbursed me for purchases of some necessities.
Our bags were delayed on a vueling flight from gatwick to Florence last week. They didn’t unload the previous flight (in the reverse direction). It took five days for 3/4 of my bags to arrive. There were probably around 2000 bags in the hangar at flr and you had to manually search for them (I have videos lol). FLR was completely overwhelmed. Vueling still shows that they are searching for my luggage. Did not receive...
Our bags were delayed on a vueling flight from gatwick to Florence last week. They didn’t unload the previous flight (in the reverse direction). It took five days for 3/4 of my bags to arrive. There were probably around 2000 bags in the hangar at flr and you had to manually search for them (I have videos lol). FLR was completely overwhelmed. Vueling still shows that they are searching for my luggage. Did not receive any sort of notification when some of my bags arrived at the airport.
Our family of five ended up buying some clothes and living out of one small bag. Were actually far happier. We’re thinking of ditching two bags even though we are travelling for quite a while.
Someone set up a “vueling FLR” wattsap group which was super helpful. People shared tips etc. and videos of bags so people could identify if theirs has arrived.
My LH delayed bag experience from a few years ago:
-Incoming flight to FRA was delayed, and LH put us on the next flight to Bologna a few hours later.
-No bags showed up in Bologna. The agent said they'd be on the next flight and would be delivered the next morning.
-We took the train to Florence as planned, and the next morning, the bags didn't show up
-The bags...
My LH delayed bag experience from a few years ago:
-Incoming flight to FRA was delayed, and LH put us on the next flight to Bologna a few hours later.
-No bags showed up in Bologna. The agent said they'd be on the next flight and would be delivered the next morning.
-We took the train to Florence as planned, and the next morning, the bags didn't show up
-The bags had arrived in Bologna, but the courier LH used simply refused to bring us the bags for several days. I kept calling LH and they kept telling me the bags are on their way. Because of those statements, I didn't just take the train back to Bologna to pick up the bags myself.
-I finally got the courier's number from LH and called. It was 3 days after we arrived at that point and the courier said "But it's Sunday, I can't bring them today." Of course, LH's stated commitment was to deliver delayed bags within 24 hr after the passenger arrives. There is no mention of Sunday in that commitment.
-On Monday, the bags were finally delivered to the remote cottage in Tuscany where we were staying at that point.
-I complained to LH and was offered a bland corporatespeak apology.
Very, very unimpressive for a 5-star (oops, I mean 4-star) airline. I realize that the courier's specific actions are somewhat out of their control, but they do have a choice of companies and they clearly chose based on cost and not performance.
I don’t think there is any delivery of bags atm. Honestly there are so many delayed bags in Italy atm that they have given up on delivery. We all had to go pick ours up.
Most airlines use the same courier. There are 1000s of bags and they are overwhelmed. Once the airline passes the bag to the courier it can even be weeks before they manage to deliver it.
What I don’t understand is the breakdown of electronic monitoring of these bags. Why do you have to physically go to the airport and search through 5 different hangars to find your bags. Which may not even be there?! Bags are scanned. How is that information not accessible
Also. Why can’t you fill out a PIR online. That takes up sooooo much time at the lost and found line.
I don't understand this either, Mick. I'm in the midst of a lost-luggage debacle in Europe right now and nobody can tell me when or where my bag was last scanned. Coming from the US, where the airline app gives you regular information, this was a surprise.
For readers of this blog coming to Europe over the next six weeks - change your plans if you can. It's complete pandemonium at the airports. What...
I don't understand this either, Mick. I'm in the midst of a lost-luggage debacle in Europe right now and nobody can tell me when or where my bag was last scanned. Coming from the US, where the airline app gives you regular information, this was a surprise.
For readers of this blog coming to Europe over the next six weeks - change your plans if you can. It's complete pandemonium at the airports. What you are reading here and seeing on the news is NOT exaggeration. It's absolute misery. If your plans are at all flexible, change them and do not come until this insanity has passed.
It’s bizarre. We are going to catch trains from here on in.
Your biggest takeaway is how hopeless the delayed baggage situation is because of automation, trust me, before the days of automation, it wasn’t any better and probably worse in your situation. I’ve had bags never show up, bags missing for weeks and huge hassles getting compensation out of the airlines. I rarely check a bag but still use an AirTag on my carryon in the event that I’m forced into a gate check or need...
Your biggest takeaway is how hopeless the delayed baggage situation is because of automation, trust me, before the days of automation, it wasn’t any better and probably worse in your situation. I’ve had bags never show up, bags missing for weeks and huge hassles getting compensation out of the airlines. I rarely check a bag but still use an AirTag on my carryon in the event that I’m forced into a gate check or need to check for liquid contents on a return trip. AirTag review from you would be very useful information for many readers.
I got a similar message from Swiss but the baggage folks in Amsterdam told me to wait for the bags from my flight and indeed the bags were on the original flight. This was in March so it seems maybe it’s an LH group issue.
Quite a few commented about air tag. My question is if I’m on an airplane and noticed my luggage isn’t on the same airplane, do I go tell flight attendant that my luggage didn’t make it? Can they do anything? If not, what good does an air tag do? Also do I put air tag inside my luggage or put it hanging out like a luggage tag? Enquiring mind wants to know! :)
I put mine inside my bag and it works just fine. I think i'd alert the FA and see if they can do anything if you see that your bag isnt near you. However, what happened to me was that my bag was left on the cart right next to my plane so i didnt think anything of it until I landed and it showed my bag nowhere near me. Luckily, the airline loaded it on a later flight and I got my bag the next day.
I told Lufthansa flight attendants. They tried to tell gate agent. And gate agent told her it is impossible to reload my bag because they don’t have enough workers to reload bag.
So in the end, it didn’t make it.
Air tag is more for yourself than Lufthansa given their customer service can’t do anything now due to labor shortage
I have mine outside the bag (in a metal locking combination holder) attached to one of the handles). I like the fact that Delta keeps me up to date on bag location, and find that I can actually track when it makes it on the airplane before the doors close. Also, once I arrive at the airport, it starts tracking again. Hopefully somewhere close to my location, and hopefully I will never have to find...
I have mine outside the bag (in a metal locking combination holder) attached to one of the handles). I like the fact that Delta keeps me up to date on bag location, and find that I can actually track when it makes it on the airplane before the doors close. Also, once I arrive at the airport, it starts tracking again. Hopefully somewhere close to my location, and hopefully I will never have to find it in an unexpected location, but at least the capability is now available to personally track your bag. And even in the event your bag did not make it, you can go to file a complaint early, instead of waiting at the carousel for the last bag to come out...
I would NEVER decide to check a bag just because of sunscreen. Too easy to buy even if it costs a few bucks more. A friend has a 20/20 rule: if costs $20 or less, and takes less than 20 minutes to buy, don't sweat packing it.
Sunscreen in Europe can be surprisingly expensive compared to the US. If you need a lot, I understand checking luggage. I also generally won’t check luggage.
Agreed. I was in Doha last month and was surprised given the intense sunlight and the heat how limited the selection of sunscreen was and how expensive. Then I realized, everyone spends all day indoors and it is a conservative culture, so no tank tops, going shirtless, etc - much less need to use sunscreen as extensively as in the US-Oz-Southern Europe.
If you can afford to fly to Europe you can afford to pay $20 for sunscreen instead of $10. Plenty of reasons to check a bag, sunscreen isnt one of them haha. That 20/20 rule is genius and cant wait to apply that to my next trip.
If you are concerned about price, just buy Store-Brand sun tan lotion. In German discount or pharmacy stores, it's €3-5/bottle, probably won't blow an international trip budget...
Repack it in smaller containers. Problem solved. Been doing this for years
What amazes me more is that you took a connecting flight from Frankfurt to Dusseldorf. It's just over 1h on the direct train from the airport to Dusseldorf centre.
Agreed! And given the total cluster that Euro airports are this summer, the time savings from taking the train could be quite significant. My only caveat is that DB aren't running very well this summer either and have had a ton of maintenance and manpower issues that have caused delays and cancellations. My two ICE train rides with them last month were pretty meh.
Arrived at LHR yesterday, walked through Terminal 3 baggage claim with my carryon on the way to the exit. It looked like the evacuation beach at Dunkirk.
Smiled. Kept walking.
Why anyone ever checks bags is beyond me.
Here are some reasons I have checked bags:
* I have my full-size CPAP machine with me and don't want to unpack it at security.
* I have hiking boots which are too large to fit in carry-on.
* I have hiking poles which are not allowed in carry-on.
* I have enough stuff, for whatever reason, that I need to use a larger-than-carry-on bag.
* I have cooking supplies on...
Here are some reasons I have checked bags:
* I have my full-size CPAP machine with me and don't want to unpack it at security.
* I have hiking boots which are too large to fit in carry-on.
* I have hiking poles which are not allowed in carry-on.
* I have enough stuff, for whatever reason, that I need to use a larger-than-carry-on bag.
* I have cooking supplies on the outbound that might include liquids or other items I don't want to have to explain or negotiate at security.
* I have liquids on the return, generally wine, beer, or cider that was a gift or an unusual liquor that is difficult or expensive to find at home and not available at the airport.
* I have interesting plans for a long layover and it's not clear that the airport has left luggage.
The problem is the CPAP if the bag is significantly delayed.
That's true. On my recent flights to and around Europe, I kept it with me (I had the smaller, travel version).
I'm a card carrying member of Team Check. Even though I pack light and usually have a single wheeled carry-on, I'd much rather not have to fool with it if I can help it. Usually I'm the bag-less guy smiling at all of you mucking around with your bags.
That said, I've joined you on Team Carry-On this summer, yikes.
1. Capacity (I've tried packing into carry-on on a 4-day trip and it was so-so; most of my trips are even longer).
2. Comfort.
3. Liquids.
I ALWAYS check bag, except for day trips. Never had a major problem - I had total of two cases of delayed bags in my life, both related to late inbound aircraft and consequently very short connection. In both cases the bags arrived the next morning, so...
1. Capacity (I've tried packing into carry-on on a 4-day trip and it was so-so; most of my trips are even longer).
2. Comfort.
3. Liquids.
I ALWAYS check bag, except for day trips. Never had a major problem - I had total of two cases of delayed bags in my life, both related to late inbound aircraft and consequently very short connection. In both cases the bags arrived the next morning, so the delay was essentially a benefit, since I didn't have to take care of bags on my way from the airport and got them delivered straight to my door instead.
Our baggage was delayed twice, once in EK 16' summer on Y, once in WY 18" summer on J. On the EK trip, we are flying direct DXB-CAN, and almost everyone also can't get their baggage, and the EK airport representative was so rude, asking everyone to come to the airport and claim their baggage once they arrived, without any compensation, my parents went to the airport three times to get the baggage back, keep...
Our baggage was delayed twice, once in EK 16' summer on Y, once in WY 18" summer on J. On the EK trip, we are flying direct DXB-CAN, and almost everyone also can't get their baggage, and the EK airport representative was so rude, asking everyone to come to the airport and claim their baggage once they arrived, without any compensation, my parents went to the airport three times to get the baggage back, keep in mind CAN is 35km from the city... While the WY case, the Lufthansa staff just seems much more experienced, having a pile of LH Branded T-Shirts, giving to those that don't have clothes because of the luggage delays, toke our hotel addresses, and names, and delivering them the next day at their expense. We managed to file an insurance claim and got 100USD back for the WY one lol.
Travelled to BCN yesterday and the baggage claim area was a mess. Hundreds of unclaimed bags just laying around everywhere presumably misconnected. On our belt there were probably close to 50 bags tagged with FRA and BCN that misconnected in Frankfurt. I wouldn’t recommend anyone to check a bag on a connecting flight right now.
Lufthansa recently lost two out of three of our bags between Frankfurt and Rome. Even after they were located the delivery was further delayed because they had too many babes to deliver. We had left Rome so returning to the airport was not an option. Italian customs then held one of the bags for inspection. A further delay. They reappeared the last two days of a two week trip. Still waiting for reimbursement for purchased clothing.
Good luck. It took LH eight months to reimburse us for a two day delay for bags to the USA. And it was after five escalations by the Swedish country director to the claims department.
Time for EU regulations about baggage…
Had family flight July 2 Barcelona-Frankfurt-Newark- San Juan. Lufthansa left 8 pieces, yes all 8 pieces of luggage in Frankfurt. My wife's other half of her Cancer Medication there (fortunately she packed half). I let United and Lufthansa know this. Adding insult to jury, LH actually made me check in carryon to then leave behind (1 of 8 pieces). Called call center for Lufthansa and it hangs up. United had my final leg and sold...
Had family flight July 2 Barcelona-Frankfurt-Newark- San Juan. Lufthansa left 8 pieces, yes all 8 pieces of luggage in Frankfurt. My wife's other half of her Cancer Medication there (fortunately she packed half). I let United and Lufthansa know this. Adding insult to jury, LH actually made me check in carryon to then leave behind (1 of 8 pieces). Called call center for Lufthansa and it hangs up. United had my final leg and sold me the ticket. Called United Call Center 6 times in 2 days, and everytime they gave me different locations and delivery. 3 of 6 calls were with reps that have less than 50% English speaking competency. Asked for supervisor in United baggage Call Center who could speak-communicate English well and give me one source of truth. She said Lufthansa not answering United texts on my luggage and that the last scan was Frankfurt. They agreed to pay some of our expenses due to Cancer meds and I asked this in writing. They are not ae to send me text or email with pre approved amounts. Now, when I drive to San Juan airport to speak with human beings, the United luggage reps tell me everyday that luggage will arrive that day drom Newark. The level of incompetence is incredible. Not only automation not working, but the quality of many of the employees bad. Aside from meds that we are running out, my daughter had all her Sweet 16 bday gifts in the bags.
Given the routing, it might well be that you had no alternative but your experience puts re-bar into an already cemented opinion about Lufthansa.
Baggage handling at FRA right now is horrendous. Flew SQ J from JFK to FRA in May and waited 1hr 50mins to claim a priority tagged bag. Even some crew were still waiting for bags at that point. It was the same story for every flight arriving at early belt.
Then flew out FRA-LHR on BA and the handling agent only had 1 agent to check in 120 pax with bags. Arrived 2 hours...
Baggage handling at FRA right now is horrendous. Flew SQ J from JFK to FRA in May and waited 1hr 50mins to claim a priority tagged bag. Even some crew were still waiting for bags at that point. It was the same story for every flight arriving at early belt.
Then flew out FRA-LHR on BA and the handling agent only had 1 agent to check in 120 pax with bags. Arrived 2 hours before departure and didn’t reach the front of the check-in line until after scheduled departure. The flight had to be delayed as it was the same agent boarding at the gate. Arrived in LHR to discover almost no bags were loaded at FRA. I was staying in London for 2 days so waiting 24 hours for my bag wasn’t awful; others were connecting and waited who knows how long for bags to get to their final destination
My bag was delayed 3 1/2 days in October. Couldn't file insurance claim for my $412 in purchases until I had a denial from LH. Sent claim in right away. No answer. Sent USPS return receipt requested back in February. No answer. Filed complaint with US DOT in May. No answer to DOT. Now I am beyond the days for filing a claim with insurance. BTW, I am also a Senator. Not that is matters,...
My bag was delayed 3 1/2 days in October. Couldn't file insurance claim for my $412 in purchases until I had a denial from LH. Sent claim in right away. No answer. Sent USPS return receipt requested back in February. No answer. Filed complaint with US DOT in May. No answer to DOT. Now I am beyond the days for filing a claim with insurance. BTW, I am also a Senator. Not that is matters, everyone should have received a response by now. Next step is to file small claims suit which will cost me more time than the $412. Insane how these airlines can get away with everything while taking taxpayer money.
bbb.org LH always replies after a complaint to them. Of course, doesnt mean its positive response, but u ll get ur denial..
Well if you are a senator do something about it.
Flew from Lax to Frankfurt and my connection to Berlin was cancelled so I took the train. Lufthansa did not have my bag of trekking gear for my trip to Greenland so I had to replace all of it. They have not found my bag after 6 days. I am dur to fly to Iceland tomorrow for the trip which lasts till Aug 14. I asked them to send my bag to Berlin. From your...
Flew from Lax to Frankfurt and my connection to Berlin was cancelled so I took the train. Lufthansa did not have my bag of trekking gear for my trip to Greenland so I had to replace all of it. They have not found my bag after 6 days. I am dur to fly to Iceland tomorrow for the trip which lasts till Aug 14. I asked them to send my bag to Berlin. From your post, I saw that you were able to do (go into baggage storage area) what other people cannot. Do you have any other advice? thanks for your work and post
Had family flight July 2 Barcelona-Frankfurt-Newark- San Juan. Lufthansa left 8 pieces, yes all 8 pieces of luggage in Frankfurt. My wife's other half of her Cancer Medication there (fortunately she packed half). I let United and Lufthansa know this. Adding insult to jury, LH actually made me check in carryon to then leave behind (1 of 8 pieces). Called call center for Lufthansa and it hangs up. United had my final leg and sold...
Had family flight July 2 Barcelona-Frankfurt-Newark- San Juan. Lufthansa left 8 pieces, yes all 8 pieces of luggage in Frankfurt. My wife's other half of her Cancer Medication there (fortunately she packed half). I let United and Lufthansa know this. Adding insult to jury, LH actually made me check in carryon to then leave behind (1 of 8 pieces). Called call center for Lufthansa and it hangs up. United had my final leg and sold me the ticket. Called United Call Center 6 times in 2 days, and everytime they gave me different locations and delivery. 3 of 6 calls were with reps that have less than 50% English speaking competency. Asked for supervisor in United baggage Call Center who could speak-communicate English well and give me one source of truth. She said Lufthansa not answering United texts on my luggage and that the last scan was Frankfurt. They agreed to pay some of our expenses due to Cancer meds and I asked this in writing. They are not ae to send me text or email with pre approved amounts. Now, when I drive to San Juan airport to speak with human beings, the United luggage reps tell me everyday that luggage will arrive that day drom Newark. The level of incompetence is incredible. Not only automation not working, but the quality of many of the employees bad.
Use Airtags (or equivalent) and track your own bags if you are checking them. It's the way to go.
One word: AirTag. It's really a gamechanger for tracking your bags, even of they are not lost
Can the apple air tags locate the bag even if they are no where near you? For instance, we are flying out of CLT-ATL to JoBerg. Would the tags be able to tell us where the bags are throughout our journey?
Ben, I am still waiting on your experience claiming your EU261
Oh I see you are still waiting as well
I had a friend connect via FRA on LH from India to a non-German European city several months ago and their bag was delayed 3 days. They bought the better part of a new wardrobe and LH reimbursed them for it.
I find the apple air tags have been extremely useful in tracking my bags through the system, worth investing in getting a few for future trips.
Agreed. When our bag was delayed, I watched the bag drive down from Orlando to Vero Beach. Was supposed to be delivered before noon. Normally a two hour drive. The driver left at 1100am and I watched as he made each stop… finally showed up at 1730. :(
Apple told me the air tag is only trackable for 100 meters. What good is that if your bags are miles away?
They ping off any nearby iPhone.