Review: Qantas First Class Airbus A380 (SYD-LAX)

Review: Qantas First Class Airbus A380 (SYD-LAX)

FROM: SYD
TO: LAX
CABIN: First
DATE: May 2023
REVIEW RATING:
SEAT MAP: A380-800 V.1
BEN SAYS: Qantas offers a lovely first class experience on its A380s, with very comfortable beds, friendly service, delicious food, and extensive entertainment. There are also some areas for improvement, though.
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For the last (but certainly not least) segment of my round the world trip with dad, we flew Qantas’ Airbus A380 first class from Sydney to Los Angeles. I was looking forward to this flight, as it had been years since I had flown Qantas first class.

Historically I haven’t been a huge fan of Qantas, as I don’t have any nationalistic pride in the airline, and I find Qantas’ onboard product to largely be pretty mediocre. However, this flight left me with a very positive impression, and I was pleasantly surprised.

While Qantas first class isn’t cutting edge, the airline offers an exceptionally comfortable bed, a pretty great restaurant-quality dining experience, nice amenities, and genuine service that strikes the perfect balance between being professional and personable.

Admittedly there are also some areas for improvement. In particular, Qantas doesn’t have Wi-Fi on its Airbus A380s, and the food and drink selection also isn’t as high-end as you’d find in some of the world’s top first class products.

With that out of the way, let’s get into the review…

How I booked our Qantas first class tickets

Qantas first class award space is incredibly difficult to come by, and it’s like finding a needle in a haystack. Actually, I based our entire itinerary around this segment, since I figured that when I saw two transpacific Qantas first class award seats, I had to book.

I booked our Qantas first class tickets using American AAdvantage miles. Specifically, I ticketed the following for 110,000 American AAdvantage miles plus $79.75 in taxes and fees per person:

5/25 QF11 Sydney to Los Angeles departing 10:20AM arriving 7:05AM

I found availability directly on aa.com, and booked a little over two weeks before departure.

Qantas first class lounge & boarding

In the previous installment I reviewed the Qantas First Lounge Sydney, which is one of my favorite first class lounges in the world. Boarding for our flight to Los Angeles was supposed to start at 9:35AM, 45 minutes before departure. The flight was departing from gate 8, just a short walk from the lounge.

Qantas departure gate Sydney Airport

So we headed down there a bit early — sadly there was no view of the plane, due to how the gate is configured. As boarding time approached there was no sign of boarding and also no announcement about a delay.

I asked a staff member, and they explained the flight would probably be delayed by around an hour, as the aircraft hadn’t yet been towed in from the cargo bay. You’d think that would be something they could announce. But hey, with former American CEO Doug Parker now on the board of Qantas, maybe this is a feature rather than a bug. 😉

Anyway, the lack of communication was frustrating, especially since the plane had been on the ground since 5AM, so it wasn’t clear what was causing the delay. Boarding finally started at 10:35AM, around an hour behind schedule, with first class being invited to board first.

On Qantas, first class passengers are all escorted onto the plane together by a ground agent, and she was lovely. I was excited to board VH-OQK, the roughly 12-year-old Airbus A380 that would be flying us across the Pacific.

Qantas A380 first class cabin & seats

Qantas has its first class cabin at the front of the lower deck. As much as I enjoy flying on the upper deck, there’s something to be said for the wider fuselage on the lower deck, which makes the cabin feel much more spacious.

Qantas’ Airbus A380 first class consists of a total of 14 seats, spread across five rows in a 1-1-1 configuration (with the center section only having four rows).

Qantas Airbus A380 first class cabin

The center seats can be accessed from the right aisle, meaning that nine passengers use the right aisle, while five passengers use the left aisle. That’s why the window seats on the left side are generally viewed as the best, since they feel a bit more private. That’s especially true when you consider that the center seats have privacy partitions on the left side that can be raised.

Qantas Airbus A380 first class cabin
Qantas Airbus A380 first class cabin

I assigned us seats 4A and 5A, the two window seats on the left side in the back of the cabin. Even if you’re traveling with someone, there’s no point in getting seats across from one another, since it’s not like you’d be able to practically communicate and enjoy the flight together anyway.

Qantas Airbus A380 first class cabin

While Qantas doesn’t have fully enclosed suites in first class, the seats are incredibly spacious, and thoughtfully designed. When you board, the seats are fully facing forward. Meanwhile the ottoman is at an angle, and that’s because the seat can be swiveled after takeoff.

Qantas Airbus A380 first class seat
Qantas Airbus A380 first class seat

The seat itself is very well padded, and has a shoulder harness that needs to be worn during takeoff and landing.

Qantas Airbus A380 first class seat

Immediately across from the seat is a tray table that can be folded up or down, which is an ideal place to put a drink, without using the full tray table. That’s also where the literature pocket is located.

Qantas Airbus A380 first class seat

The seat’s ottoman is a great size, and it can be used as a buddy seat if you want to dine face-to-face with someone. However, it’s definitely not the most comfortable ottoman to sit on for an extended period of time.

Qantas Airbus A380 first class seat

There’s quite a bit of stuff to the side of the seat, including two surfaces on which you can store things during the flight.

Qantas Airbus A380 first class seat storage
Qantas Airbus A380 first class seat

The tray table extends from the side of the seat, and is absolutely massive. Even just extending it or storing it takes quite some effort, given how heavy and bulky it is.

Qantas Airbus A380 first class seat tray table

There are two fully enclosed storage compartments to the side of the seat, which are a great place to store your passport, chargers, etc. Just make sure you remember if you placed something here, because it can be easy to forget.

Qantas Airbus A380 first class seat storage

There’s a handy monitor to the side of the seat, which controls all of the seat functions. There are either some pre-sets, or you can customize each part of the seat individually.

Qantas Airbus A380 first class seat controls
Qantas Airbus A380 first class seat controls

The monitor can even be used to control the window shades, which have electric curtains and dimmers.

Qantas Airbus A380 first class seat windows

Also on the armrest of the seat is an entertainment controller.

Qantas Airbus A380 first class seat entertainment controller

Charging ports are to the side of the seat, and include an AC and USB-A outlet.

Qantas Airbus A380 first class seat power outlets

One thing I appreciate about Qantas is the individual air nozzles. While the overhead console doesn’t have any air nozzles, the seat does have a couple of these installed, which is fantastic for those of us who easily get hot.

Qantas Airbus A380 overhead console
Qantas Airbus A380 first class seat air nozzle
Qantas Airbus A380 first class seat air nozzles

All-in-all, I was very happy with our seat choices. Sitting in 5A, I couldn’t see any other passenger. I also can’t help but comment on how the center seat right under the staircase must be one of the strangest first class seats out there.

Qantas Airbus A380 first class cabin

Qantas first class amenities

As far as amenities go, there were two pillows and a blanket waiting at each seat upon boarding. This was only part of the bedding, as more bedding was provided with turndown service.

Qantas first class pillow & blanket

There were also headphones at each seat upon boarding, which were totally fine, but nothing special.

Qantas first class headphones

Within moments of settling in, the first class flight attendant working our aisle, Rob, came by to introduce himself. Yvette, who would be working the galley, also came by to welcome us onboard. We were offered pre-departure drinks, and my dad and I both selected champagne.

Qantas currently serves Duval-Leroy Clos des Bouveries 2006 in first class, which I found to be fine, but nothing too memorable. We were also offered some nuts and olives to go along with the pre-departure drinks. I always love when airlines have a little pre-departure snack in first class.

Qantas first class pre-departure drink

We were then offered the amenities for the flight, which I found to be excellent. This included a very comfortable pair of pajamas, specifically branded for first class (Qantas also offers pajamas in business class).

Qantas first class pajamas

We were given slippers, which were among the sturdiest and most stylish I’ve ever seen offered on a plane.

Qantas first class slippers

We were offered an amenity kit with socks, eyeshades, earplugs, a dental kit, lip balm, and a couple of creams. Again, I quite liked the design of the kit.

Qantas first class amenity kit

Lastly, we were presented with the menu for the flight, with the explanation that we could eat whenever we wanted.

Qantas first class menu & drink list

Qantas A380 first class entertainment & Wi-Fi

What’s Qantas’ Airbus A380 first class entertainment like? Let’s start with the bad news — Qantas doesn’t offer Wi-Fi on its A380s. The good news is that Qantas plans to eventually offer Wi-Fi on its A380s, though that’ll only happen several years down the road.

The good news is that Qantas’ inflight entertainment selection is excellent, with a seemingly endless selection of movies and TV shows. I found the system to be easy to use, and quite liked the choices.

Qantas Airbus A380 first class entertainment system
Qantas Airbus A380 first class entertainment system
Qantas Airbus A380 first class entertainment system
Qantas Airbus A380 first class entertainment system
Qantas Airbus A380 first class entertainment system

I also very much liked the moving map feature, plus the A380 tail camera.

Qantas Airbus A380 first class entertainment system

I ended up watching a few episodes of “Single, Out,” which was a sort-of-entertaining gay rom-com.

Qantas Airbus A380 first class entertainment system

Anyway, while I wish Qantas had Wi-Fi (especially given how long some of the carrier’s routes are), at least the entertainment was good.

Qantas A380 departure from Sydney

Despite the flight being almost completely full, boarding was efficient. Throughout this time I enjoyed listening to Qantas’ boarding music, which is incredibly soothing, and among my favorite offered by any airline.

At around 11AM, cabin service manager Simon made his welcome aboard announcement, informing us of our flight time of 12h35min. Finally at 11:10AM the main cabin door closed (there was only one empty seat in first class), at which point the safety video was screened. It’s a video that many avgeeks will appreciate!

At 11:15AM we began our pushback, and at 11:25AM we began our taxi. We didn’t have a long wait for our departure, and were cleared for takeoff on runway 34L at around 11:35AM. No matter how often I fly the A380, I can’t help but stare at the tail camera and be mesmerized by how easily and gracefully this whale lifts off the ground.

Qantas Airbus A380 tail camera
Qantas Airbus A380 tail camera

Anyway, our climb out was smooth, and the seatbelt sign was turned off about five minutes after departure.

Qantas Airbus A380 tail camera

Qantas first class lunch service

Once we reached cruising altitude, the lunch service began. The entire service was performed at a rather leisurely pace, but that didn’t bother me one bit, given the length of this flight, plus the morning departure. The crew took their time interacting with each passenger, and would often have an extended conversation with people while performing the service.

I also find it cute how Qantas crews change uniforms during the meal service, and wear something more in line with what you’d expect a server in a nice restaurant to wear, rather than a flight attendant.

You can find the entire lunch menu and drink list below.

Qantas first class menu
Qantas first class lunch menu
Qantas first class lunch menu
Qantas first class wine list
Qantas first class drink list

Drink and meal orders were taken around 30 minutes after takeoff, and drinks were served 15 minutes after that. I figured I’d mix things up and order the Qantas Sky Spritz, which consisted of a white wine spritz with lime and plum. It was refreshing, though I do think the presentation could have been zhuzhed up a bit.

The canapés consisted of caviar on blinis with crème fraîche, and smoked salmon on crostini with cornichons, tomato jam, and chives. Both were tasty, and that was the extent of the caviar service.

Qantas first class lunch — cocktail and canapés

After the cocktail, I decided to switch back to champagne.

Qantas first class lunch — champagne

My table was set around 90 minutes after takeoff, and at that time I was also offered a bread selection, with some delicious options, including caramelized garlic bread.

Qantas first class lunch — table setting
Qantas first class lunch — bread

For the starter, I selected the mezze plate with sweet potato hummus, baby eggplant, goat cheese, tabbouleh, and lavosh, which was absolutely delicious.

Qantas first class lunch — starter

My dad selected the parsnip soup with pancetta, hazelnuts, and greek yogurt, which he also enjoyed.

Qantas first class lunch — soup

For the main course, I selected the toothfish with saffron sauce, steamed fingerling potatoes, and braised fennel, along with a side salad. The dish was excellent, and honestly, this has to be one of the most nicely presented dishes I’ve been served in first class. Plating dishes on planes isn’t easy, but in this case the dish was plated in a way that would make you think you’re in a restaurant.

Qantas first class lunch — main course

My dad ordered the fillet of beef with green beans and toasted almonds, which he also very much enjoyed.

Qantas first class lunch — main course

While my dad skipped dessert, I decided to have the affogato with vanilla bean ice cream and macadamia biscotti. What a simple but tasty treat.

Qantas first class lunch — dessert

The meal service was completed around three hours after takeoff. There are definitely airlines that invest a bit more in their first class catering in terms of a proper caviar course, alcohol, etc. However, I really enjoyed this meal, both in terms of the service and the food quality.

I also liked all the little touches to the service. For example, with each dish we were offered some cracked pepper, and water was poured out of pitchers, rather than bottles.

Qantas A380 first class lavatories

After the meal, I checked out the lavatories. There are two first class lavatories on the A380, one on each side of the staircase. The lavatories aren’t huge, though they aren’t small either. What impressed me most was how the crew kept these very clean throughout the flight.

Qantas Airbus A380 first class lavatory
Qantas Airbus A380 first class lavatory

The lavatories also had some amenities, like deodorant and shaving kits.

Qantas Airbus A380 first class lavatory amenities

Qantas A380 business class lounge

Qantas has an onboard lounge on its Airbus A380s, located at the front of the upper deck, where business class is located. So of course we decided to check this out.

Qantas Airbus A380 staircase

This isn’t really an onboard bar, but rather it’s just a different place you can sit. When you’re facing the front of the cabin, the right side is a big larger, and contains two booths where you can sit.

Qantas Airbus A380 business class bar
Qantas Airbus A380 business class bar
Qantas Airbus A380 business class bar

Then the left side has an L-shaped couch.

Qantas Airbus A380 business class bar

There’s a large television monitor in the lounge area, where you can keep an eye on the progress of the flight.

Qantas Airbus A380 business class bar

There’s also an area with a fridge, but it wasn’t stocked when we checked it out.

Qantas Airbus A380 business class bar

Ultimately this lounge is built in a place where you couldn’t otherwise place seats (due to the lack of windows). While the design is impressive, I just don’t find the execution here to be very good in terms of adding value for customers. Those in first and business class already have a comfortable place to sit, so I’m not sure what the value-add is of these booths. I think a bar area where you could stand and stretch your legs would be more useful. But that’s just me…

Qantas A380 first class bed

Prior to checking out the bar, I had asked the crew to make my bed (meanwhile my dad continued his longstanding tradition of insisting on sleeping in the upright position). 😉

Qantas must have one of the most comfortable beds in the sky. Not only is the sleeping surface large and comfortable, but the bedding is sublime. The mattress pad is thick, while the blanket is both cozy yet breathable.

Qantas Airbus A380 first class bed
Qantas Airbus A380 first class bed
Qantas Airbus A380 first class bedding

I was super tired at this point in the flight, and wanted to get as much rest as possible prior to a full day in the United States, since we were landing in the morning. I ended up going to sleep just over three hours after departure, as we were over Fiji, with around 9hr30min remaining to Los Angeles.

Qantas Airbus A380 first class entertainment system

I then woke up around 2hr45min prior to our arrival in Los Angeles, as we out over the open Pacific.

Qantas Airbus A380 first class entertainment system

Getting nearly seven hours of sleep on a plane is virtually unheard of for me (I’m a horrible airplane sleeper), so I was very happy with that.

Qantas first class breakfast service

Rob checked on me shortly after waking up, and asked if I was ready for breakfast. While I first ordered a coffee, I also put in a breakfast order. You can find the breakfast menu below.

Qantas first class breakfast menu

I started with a delicious flat white, which would be one of my last tastes of Australian(ish) coffee on this trip…

Qantas first class breakfast — flat white

Then I ordered an avocado toast to eat, and then a green juice and an espresso to drink. I feel like airplane breakfasts are typically so boring, and almost always consist of eggs or pancakes (or something along the lines), so I was happy to see avocado toast on the menu.

Qantas first class breakfast

I also then ordered some granola, which I enjoyed as well.

Qantas first class breakfast

Qantas first class service

My dad and I both agreed that service on this flight was very good, and that’s thanks primarily to Rob. He was such a nice guy who genuinely seemed to enjoy his job, and clearly took pride in it. He was professional, personable, and wanted everyone to feel like a guest. Top marks to Rob. At the end of the day, service can make or break a flight.

Qantas A380 arrival in Los Angeles

At around 6:40AM Los Angeles time, the second officer announced that we’d be starting our descent in about 15 minutes, and should be landing around 7:30AM. Given our very late departure, that wasn’t too bad, as we were due to land at 7:05AM, but fortunately the flight time was shorter than planned.

At this point I repacked my bags, changed back into my regular clothes, and turned on the tail camera, so that I could enjoy view of landing.

Qantas Airbus A380 tail camera

At 7:20AM the seatbelt sign was turned on, and just five minutes after that we landed on runway 24R.

Qantas Airbus A380 tail camera

We had a very long taxi to our arrival gate, and pulled in there at around 7:40AM.

Qantas Airbus A380 tail camera
Qantas Airbus A380 tail camera

Upon arriving we bid farewell to the crew, cleared immigration, and then my dad and I went on our respective ways, after a super fun but exhausting (especially for my dad) adventure!

Bottom line

While Qantas doesn’t have the world’s best or must cutting edge first class product, it’s a very pleasant experience. Qantas first class features super comfortable seats, one of the best beds in the sky, very friendly service, great entertainment, lots of amenities, and tasty and nicely presented food.

All that being said, it’s not perfect. There’s no Wi-Fi on the A380, the size of the first class cabin will make it feel less exclusive than some other first class products, and there aren’t quite as many high-end aspects to the food and beverage service as you’d find on some other airlines.

Nonetheless I had a great flight in Qantas first class. It’s definitely a lot better than flying American Airlines first class on the same route, unless you really value Wi-Fi.

What’s your take on Qantas’ A380 first class?

Conversations (62)
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  1. Jackie Guest

    Do you believe the First Class experience is worth the upgrade in points from Business on the A380 in QF? I recognize on SQ or EK it would be due to the suite option but any feedback is much appreciated!

  2. Jamie Guest

    Another great review Ben and to make it clear I would absolutely love to fly this route in first class one day. The question for me is if you were paying cash and you wanted to sleep 7hrs would it be worth flying first or just going in business as you also get a good bed , not dissimilar food, drink and service? I’m not sure what the cash price difference would have been but I’m guessing very significant.

  3. Tom Guest

    "On Qantas, first class passengers are all escorted onto the plane together by a ground agent..." What, are we still in kindergarten? Let me guess, you all had to hold on to a loop on the rope, just like the walking bus.

    Seriously, I've been flying QF first since the days of 707s, and never encountered this sort of bizarre behavior by Qantas ground staff. In fact, I've always found them courteous and helpful. Back...

    "On Qantas, first class passengers are all escorted onto the plane together by a ground agent..." What, are we still in kindergarten? Let me guess, you all had to hold on to a loop on the rope, just like the walking bus.

    Seriously, I've been flying QF first since the days of 707s, and never encountered this sort of bizarre behavior by Qantas ground staff. In fact, I've always found them courteous and helpful. Back in the good old days when I flew SYD-SFO-SYD 2-3 times a year they even had a cold VB waiting for me in the SYD lounge, something that made me the envy of more than one fellow passenger.

  4. Jay Guest

    What a detailed report again Ben. It’s just missing some Krug and a rubber duck to make it into your first class top 3….. :-)

  5. Carrie Gold

    I am conflicted ...... whilst I love the superior caviar and champagne service and polished hard product provided by Emirates et al ...... I love the engaging Qantas F crew who never disappoint, the dining options beyond the caviar service which are always fresh, vibrant and often on crew suggestion, adapted to my individual taste, comfortable Lounges and the gorgeously comfortable bed which trumps a 'door' any day. It may look like a business offering...

    I am conflicted ...... whilst I love the superior caviar and champagne service and polished hard product provided by Emirates et al ...... I love the engaging Qantas F crew who never disappoint, the dining options beyond the caviar service which are always fresh, vibrant and often on crew suggestion, adapted to my individual taste, comfortable Lounges and the gorgeously comfortable bed which trumps a 'door' any day. It may look like a business offering to those who have not sampled QF F but it has many positives ..... but maybe only appreciated by the laidback Australian traveller.

  6. Princess Fiona Guest

    How did you manage to select 5A?
    It is a basinette seat and is blocked from seat selection at time of booking. It’s usually under airport control.

  7. David Guest

    I used to enjoy reading your reviews. Now that you endorse so many companies, the pop-up ads make them difficult to read.

  8. Clem Diamond

    I'm curious, but does Qantas upgrade people closer to the flight, whether complimentary based on status, or as a bidding proces, or with points or even at check in?

    1. JK Guest

      Qantas starts processing points upgrades around 5 days out for Platinum One members, then Platinum to no status over the coming days, until just before departure. I have a close friend who is Chairman's lounge and he nearly always gets upgraded from J to F without having to apply for a points upgrade, I assume depending on space availability. (Every time I've travelled with him domestically the staff upgrade me to business even though I...

      Qantas starts processing points upgrades around 5 days out for Platinum One members, then Platinum to no status over the coming days, until just before departure. I have a close friend who is Chairman's lounge and he nearly always gets upgraded from J to F without having to apply for a points upgrade, I assume depending on space availability. (Every time I've travelled with him domestically the staff upgrade me to business even though I was booked on a very cheap Y ticket). Qantas loves CL members from what I have experienced. I'd say only 4-6 of the 14 seats in F are actually paid full-fare.

    2. Clem Diamond

      Thanks JK! How many points would they typically ask for upgrades from J to F?

    3. Mike C Diamond

      QF has an award chart for upgrades, and it's 61.6K from Discount Business, 55.3K from Business and 49.1K from Flexible Business to First.

  9. Jack Guest

    That’s a business class seat, mate.

    1. Atom Guest

      If you get a better nights sleep in a business class seat compared to the QF First Class seat please share the details, mate.

  10. Colin Guest

    The lounge onboard is actually very nicely designed - especially compared to emirates where the bar is often a mess. When I’ve flown the qantas lounge has had the fridges stocked - but as mentioned by Ben - why leave it empty?! In many instances qantas are absolute cheapskates.

    1. Andrew Guest

      It's a dead space Colin. Have spent some time there. A bar would have been a much nicer use of the space. Even the small bar on virgins 777 was a great space to chat and pass time on the hop over the pond

    2. Colin Guest

      Yeah - I don’t disagree. While a nicely designed space it is indeed dead.

  11. kimshep Guest

    Hi Lucky,

    For those that fly QF First regularly (and to assuage your curiosity) that First seat under the stairs is known to many as the 'Harry Potter' suite ie: a reference to the film where Harry resides under the stairs. Interestingly, it is favoured / prized as the most private of all the the First seats for travellers who are on their own.

    Generally, there are no announcements made in the QF First Lounge,...

    Hi Lucky,

    For those that fly QF First regularly (and to assuage your curiosity) that First seat under the stairs is known to many as the 'Harry Potter' suite ie: a reference to the film where Harry resides under the stairs. Interestingly, it is favoured / prized as the most private of all the the First seats for travellers who are on their own.

    Generally, there are no announcements made in the QF First Lounge, as QF regards the First lounge as a 'quiet' space and announcements can make this intrusive. Had you been aware of this, a simple question to the lounge staff and they would have happily let you know of the delayed boarding. Bear in mind also that First passengers can board at any time - and some wish to maximise their 'lounge' time.

    An excellent review - and glad that you enjoyed the sector.

    1. Mick Guest

      Yea, but they could update the boards which I’m sure lucky looked at.

  12. crosscourt Guest

    Errr which is it??? "a pretty great restaurant quality dining experience, ...and genuine service that strikes the perfect balance between being professional and personable."
    OR
    "Admittedly there are also some areas for improvement. .... and the food and drink selection also isn’t as high-end as you’d find in some of the world’s top first class products."

    Talk about a contradiction!

    And in my view it's pretty good not having wifi on board. Peace for a few hours.

    1. Bratty Guest

      Not a contradiction if you can process nuance.

    2. OCTinPHL Diamond

      @crosscourt - try using reading comprehension. One refers to service; the other product selection. It’s not that hard. You just like complaining about Ben’s posts.

    3. Vancouver - Char Diamond

      having no Wifi can also be a blessing
      to enjoy fine dining without worrying about distractions

  13. BookLvr Diamond

    Bed comfort is my #1 consideration, so this looks and sounds great to me!

    1. Icarus Guest

      I like marmite and surprisingly never tried Vegemite

    2. Andrew Guest

      It's a dead space Colin. Have spent some time there. A bar would have been a much nicer use of the space. Even the small bar on virgins 777 was a great space to chat and pass time on the hop over the pond

  14. Yiannis93117 Guest

    Don’t you EVER get tired of that bloody avocado toast?!

  15. Pete Guest

    You chose exactly the same dishes I would have.

    Qantas has the only first cabin from Australia to North American, and they codeshare with AA, so it's no surprise that award availability is so scarce, because they can pretty-much sell out the whole cabin every day in both directions.

    The 388 will be back on MEL-LAX soon, I hear, so that will be another 14 seats in both directions every day.

    1. Nathan Guest

      AA is technically still flying the 77W with F from LAX through around the end of this year? I am flying it in a few weeks. Award availability on AA F is surprisingly good on this route. Obviously that'll change when long haul AA F goes away.

  16. BookLvr Diamond

    Bed comfort is my #1 consideration, especially on a long flight, so this looks and sounds great to me.

  17. Peter Volny Guest

    Let me start by saying I'm Australian but now live in the USA. My wife and I always fly somewhere for our anniversary and most of the time when we tell the flight attendants, they do something special. We flew Qantas Biz Class from LA - Sydney and return, plus a lot of internal flights, again all in Biz, for our 40th anniversary. I specifically chose Qantas as I hadn't flown them or been back...

    Let me start by saying I'm Australian but now live in the USA. My wife and I always fly somewhere for our anniversary and most of the time when we tell the flight attendants, they do something special. We flew Qantas Biz Class from LA - Sydney and return, plus a lot of internal flights, again all in Biz, for our 40th anniversary. I specifically chose Qantas as I hadn't flown them or been back to Australia for 20 years. What a colossal mistake. Every single segment was late. The LAX-SYD was so late that we missed our connection to Darwin. They also broke our suitcase and would not compensate us. The service was terrible, unfriendly and no acknowledgment of the circumstances. The food was mediocre at best and the wine selection pathetic for a country that makes such wonderful wines. The biz class lounge at SYD was easily the worst of any major international flag carrier we have ever flown - and with over 160 countries visited we have flown many. We are going back in 2026 but it will definitely NOT be on Qantas.

    1. Nathan Guest

      Regular traveler between the US and Australia (and within Australia) and all of my regular-traveling Australian colleagues have been complaining non-stop about Qantas since travel picked back up last year. Everyone says Virgin Australia is the better option within Australia.

      From the US, hard choice. Obviously going from the US east coast, you have a fair choice of Middle Eastern and Asian carriers for the connection. For direct flights from the west coast, I...

      Regular traveler between the US and Australia (and within Australia) and all of my regular-traveling Australian colleagues have been complaining non-stop about Qantas since travel picked back up last year. Everyone says Virgin Australia is the better option within Australia.

      From the US, hard choice. Obviously going from the US east coast, you have a fair choice of Middle Eastern and Asian carriers for the connection. For direct flights from the west coast, I will still typically pick UA. Polaris lounges are nice and the bed is comfortable in J.

    2. Nathan Guest

      Also, by 2026, I think Hawaiian's new business class should be running. Going to be a huge upgrade and a nice way to break up the trip.

    3. James Guest

      I flew qantas trans pacific recently and it was absolutely fine. No issues at all. And within Australia, I’ll always fly Qantas unless virgin has a substantially cheaper flight. Virgin is a good airline but it’s no Qantas.

  18. Mik Guest

    The first bed and bedding has always been good, but the rest is a very good business class product - sort of QSuites ... without the suite.

  19. Leigh Diamond

    I hope all the avgeeks watch that safety video...it's Spectacular! Brilliant! One of the best productions I've ever seen!

    Love the Noble One dessert wine. It's soooo perfect....but I didn't see anything else on the wine list that would amaze me.

    Finally, the US flights always depart from gates 8 and 9, which you can see from the F lounge...so just take a peek out the window to see if the aircraft is at the...

    I hope all the avgeeks watch that safety video...it's Spectacular! Brilliant! One of the best productions I've ever seen!

    Love the Noble One dessert wine. It's soooo perfect....but I didn't see anything else on the wine list that would amaze me.

    Finally, the US flights always depart from gates 8 and 9, which you can see from the F lounge...so just take a peek out the window to see if the aircraft is at the stand. Also it was likely at the maintenance bay (which you can also see from the F lounge; across the runway next to the domestic terminal 2), not the cargo bay.

    1. Pete Guest

      The wines are good enough quality, they're just not terribly exciting. Very mainstream. Australia is brimming with niche winemakers doing fascinating stuff with classical grape varieties. Maybe the Qantas team need to look further afield than Penfolds.

    2. Leigh Diamond

      Hey Pete!

      I'm a lucky American that visits Australia often. I know the wineries, and many wine makers.

      Wines from Victoria are my usual favorite (more wine regions and wineries than anywhere else in the country), but except for 2/3, they are all boutique. So they don't produce quantity for the likes of Qantas or export...they're mainly for the amazing Melbourne restaurants.

      But happy to see Noble One on the list!

      Take care

  20. JK Guest

    The refurb looks great, love the colour pallet. Have sat in 5A many times but not since the aa380s were upgraded - glad to see the service remains largely the same but they seem to have downgraded from Veuve La Grande Dame which is a shame. The lounge upstairs looks good too.

  21. beachfan Guest

    Great review Lucky!

    My wife is a vegetarian and we usually order a special meal. But the regular plant based options seem even better. Are they on offer every flight?

  22. Santos Guest

    If I was flying F and showed up to the gate from the lounge, only to find out there's an hour delay in boarding, I'd be very miffed. That seems like it would not take a lot of coordination to announce in the lounge. If Amtrak can do it in the Metropolitan Lounge at Penn Station, I would expect Qantas to be able to do it at their first class lounge in SYD.

    Also,...

    If I was flying F and showed up to the gate from the lounge, only to find out there's an hour delay in boarding, I'd be very miffed. That seems like it would not take a lot of coordination to announce in the lounge. If Amtrak can do it in the Metropolitan Lounge at Penn Station, I would expect Qantas to be able to do it at their first class lounge in SYD.

    Also, that spirits list is pathetic for F. Other than the bed, this feels very much like BA F; closer to biz than first.

  23. T- Guest

    It was not mentioned that Qantas is upgrading their cabins. The business & first class too. Looks very nice.

    1. JK Guest

      I noticed Ben didn't mention the refurb. New fabrics, colour pallet and upgraded tvs in F, there is one a380 still flying without the refurb but this was not that plane. Looks great and honestly don't mind they don't have doors.

  24. ECM New Member

    Quick question, how full was the F cabin? (maybe I missed it?)

    1. Jason Guest

      He said all seats except one were occupied.

    2. JK Guest

      If you have a peek at Expert Flyer the Qantas F cabin generally has 4-5 seats booked in advance, then closer to departure the cabin is filled with late-ish bookings and upgrades which process between 5 days to 1 day before departure, depending on your status. Next week I can see there are between 3 and 8 seats free on any given day, but many of the upgrades would not have cleared yet.

  25. TravelinWilly Diamond

    "On Qantas, first class passengers are all escorted onto the plane together by a ground agent..."

    How did they gather you all together? Like did they announce first class boarding and then gather everyone in group when all 14 pax showed up?

    1. Mitti Guest

      You can board as you like in F. If you are waiting around when they announce boarding or if you happen to arrive midway or later through boarding the same thing will happen - they will walk you to the plane door and hand you over to the cabin crew.

    2. Kevin Guest

      That’s the way it always was done, on most airlines, thru late-80s. An announcement was made in the lounge in those who wanted were able to walk to the gate as a group with an escort. LH, BA, UA, AF, JAL, SQ, SAA, NZ, Qantas on the ones I specifically remember doing that.

    3. Icarus Guest

      Not like Air France La premiere where it’s personalised. At least in Paris They wouldn’t group you with other passengers unknown to you. Then if there’s a known delay they keep
      you updated and come and fetch you from the lounge where you’re taken by Porsche to the aircraft.

  26. Julia Guest

    If the seats had a door and caviar was offered as a full appetizer, I have a feeling it could have made Lucky's list of top first class products.

  27. pointsnerd Guest

    @Ben Just a heads up, on the Qantas LAX to MEL route, they're still running one plane that hasn't been retrofitted with a new product of some sort. So, they don't sell first class. Instead, if you book J, you can actually select a seat on the bottom floor which is a first class seat. Just flew this, and it was such a surprise!

    1. Matt Guest

      It also doesn't have refrigeration as it's broken. Avoid at all costs

    2. CK Guest

      I was on a 388 in F from lax to Sydney on Qantas this summer and they did a great job with notification and other options for food.

  28. Alvin | YTHK Diamond

    We need a separate cabin class for your dad, with first class service but an economy (or premium economy) class seat.

    Maybe "Economy Flex", but "flex" as in "flexing my Instagram story", not "flexible".

    1. John Guest

      Don't give up your day job. Comedy isn't your strength.

  29. Tom Guest

    To be fair to their beverage service - their champagne is not the most expensive first class champagne, but respactable, and their Penfolds RWT may be amongst the top red wines (while even being a local offering) I’ve seen on any first class menu, especially if not a one-off but a consistent offering.

  30. echino Diamond

    Looks like a good business class. Not much first class about it.

    1. S Diamond

      Came here to say the same thing. Really doesn't look that spectacular to me.

    2. Mick Guest

      It’s very nice. Lots of products that are lauded aren’t brilliant. Eg jal f. Qantas biz and f are actually pretty good imo. The seat is more spacious and secluded than lh f for eg.

    3. GSHLGB Guest

      Indeed on JAL

      Loading a single bottle of "champagne" with 8 seats...

      Food however, especially the Japanese selection is absolutely great

Featured Comments Most helpful comments ( as chosen by the OMAAT community ).

The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered.

Yiannis93117 Guest

Don’t you EVER get tired of that bloody avocado toast?!

5
Bratty Guest

Not a contradiction if you can process nuance.

4
kimshep Guest

Hi Lucky, For those that fly QF First regularly (and to assuage your curiosity) that First seat under the stairs is known to many as the 'Harry Potter' suite ie: a reference to the film where Harry resides under the stairs. Interestingly, it is favoured / prized as the most private of all the the First seats for travellers who are on their own. Generally, there are no announcements made in the QF First Lounge, as QF regards the First lounge as a 'quiet' space and announcements can make this intrusive. Had you been aware of this, a simple question to the lounge staff and they would have happily let you know of the delayed boarding. Bear in mind also that First passengers can board at any time - and some wish to maximise their 'lounge' time. An excellent review - and glad that you enjoyed the sector.

4
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