Review: Ritz-Carlton Perth, Australia

Review: Ritz-Carlton Perth, Australia

NAME: Ritz-Carlton Perth
LOCATION: Perth, Australia
DATE: May 2023
REVIEW RATING:
BEN SAYS: The Ritz-Carlton Perth has a great location, luxurious rooms, solid amenities, and a tasty breakfast (and coffee). However, there are a few areas for improvement with room design.
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EXTRA PERKS AVAILABLE Enjoy breakfast, upgrades, & more

Want to take advantage of Marriott STARS benefits, including a space available room upgrade, complimentary breakfast, a hotel credit, and more? Contact Ford ([email protected]) for more details. He may even be able to help if you already have a stay booked. This is valid for paid stays at BVLGARI, EDITION, Ritz-Carlton, Ritz-Carlton Reserve, and St. Regis.

For the continuation of my round the world trip with dad, we spent one night at the 205-room Ritz-Carlton Perth, after arriving from Doha and prior to continuing to Sydney. The hotel opened in late 2019 (talk about awful timing, especially in Australia!), and became Australia’s first Ritz-Carlton property.

All-in-all, I thought this was a great hotel, especially given the much more reasonable pricing than you’d find at other Ritz-Carlton properties. The hotel has panoramic views, a central location, luxurious rooms (with some design quirks), good food and beverage outlets, and amenities like a pool, gym, and spa.

However, the hotel doesn’t have any huge “wow” factor, not that I was necessarily expecting it. It’s just a very nice city hotel. Assuming the price is right, I’d definitely recommend it.

Booking the Ritz-Carlton Perth

I paid 549 AUD (~369 USD) for our one night stay at the Ritz-Carlton Perth. I booked through the Marriott STARS program, which offers additional perks, including a 100 USD property credit and complimentary breakfast (which is valuable, since Bonvoy elite members don’t otherwise receive free breakfast at Ritz-Carlton). Ford is happy to help with these bookings, and can be reached at [email protected].

As a point of comparison, the hotel would have cost 56,000 Bonvoy points if redeeming points. I value Bonvoy points at 0.7 cents each, meaning an award stay would have cost the equivalent of ~392 USD. Paying cash here was definitely the better value, given the 100 USD credit we received for our stay, plus the free breakfast, which we wouldn’t have received if redeeming points.

Ritz-Carlton Perth location

The Ritz-Carlton Perth is located on Perth’s Elizabeth Quay waterfront. I’m no expert on Perth (this was my first time visiting), but this seems to be a pretty central location, with some of the best views in the city.

Ritz-Carlton Perth exterior

Since we had less than a full day in Perth, we really enjoyed our walk around the city, and I’d love to return at some point. The city felt very livable. One thing I noticed was that the Elizabeth Quay area is incredibly windy, and felt ice cold. Admittedly we were visiting in late fall, but it was pleasant to walk around the rest of the city, while I was basically shivering along the waterfront. I’m not sure if that’s normal, or if we just caught the city on a very windy day.

Perth skyline

The Ritz-Carlton Perth is located about a 25-minute drive from Perth Airport (PER). It would have taken some time to get an Uber, so we decided to take a taxi. It was a good reminder of how much I dislike taxis. The driver hadn’t heard of the Ritz-Carlton, and even when I showed it to him on a map, he was confused.

He kept asking me if the hotel was near this-or-that. Dude, I don’t know, I’ve never been here before! If you don’t know what I’m talking about, could you maybe type it into your own phone and figure it out? So as much as the ride sharing industry is far from perfect, it sure is better than the alternative.

Ritz-Carlton Perth lobby & check-in

Upon pulling up to the Ritz-Carlton, we were greeted by a friendly bellman, and pointed toward reception. The Ritz-Carlton has a modern and somewhat minimalist design, which I quite like, especially in contrast to some of the old school Ritz-Carltons with a lot of marble and brass.

The lobby has extra high ceilings, as it spans a few floors, and there’s also some lobby seating.

Ritz-Carlton Perth lobby
Ritz-Carlton Perth lobby
Ritz-Carlton Perth lobby seating
Ritz-Carlton Perth lobby seating
Ritz-Carlton Perth reception

Reception was located inside the lobby and to the left, and our check-in process was efficient. Oddly there was only one person working at the desk at the time, and a queue did form behind us. Within a few minutes we were checked in, and also given a piece of paper highlighting the opening hours of the hotel’s facilities.

Ritz-Carlton Perth amenities & hours

With keys in hand, we headed to the elevators, and up to the 16th floor, where our room was located (the hotel has a total of 18 floors).

Ritz-Carlton Perth lobby elevators

Ritz-Carlton Perth studio room

We were assigned room 1601, a Swan River View Studio, at the far end of the hallway on the 16th floor. I really do like the decor of this hotel, and it’s not what I typically associate with Ritz-Carlton.

Ritz-Carlton Perth hallway
Ritz-Carlton Perth room exterior

These rooms are marketed as being 64 square meters (689 square feet), so they’re quite generously sized, even if the space isn’t that functional, due to the shape of the building. The room featured an entryway leading to the main part of the room.

Ritz-Carlton Perth room entryway

The room had an extremely comfortable king size bed with a bench at the foot of the bed, plus a table with two chairs. For those wondering, I have no issues sharing a bed with family, and prefer that to booking a room with two beds, where there are no upgrade opportunities. In terms of usable space, it’s not really much more usable than your typical standard hotel room.

Ritz-Carlton Perth king room
Ritz-Carlton Perth king room
Ritz-Carlton Perth king room
Ritz-Carlton Perth king room sitting area

There were some strange design elements, like that the TV was on the wall to the right of the bed, so if you wanted to watch TV from bed, you’d have to turn your head 90 degrees in order to do so. I’m not a TV person, so that doesn’t bother me, and I’d rather have an unobstructed view outside. But still, I know it’s something that others care about more than me.

Next to the TV was a well-stocked minibar, with a variety of food and drinks for purchase, plus a Nespresso coffee machine and kettle.

Ritz-Carlton Perth king room minibar
Ritz-Carlton Perth king room minibar
Ritz-Carlton Perth king room minibar
Ritz-Carlton Perth king room minibar

Waiting on the table was a welcome gift consisting of prosecco. I don’t want to look a gift horse in the mouth, but am I the only one who isn’t a fan of cheap prosecco welcome amenities? Like, that’s not something I’d ever order in a restaurant, I certainly don’t want a whole bottle of it, and it doesn’t feel very luxurious. I’d rather have a half bottle of a decent local Australian wine (which would probably cost less). But maybe that’s just me.

Ritz-Carlton Perth king room welcome amenity

The room had a tiny balcony. It was just slightly bigger than a juliet balcony, and didn’t have any furniture on it.

Ritz-Carlton Perth king room balcony

I did enjoy the view from the room, though, as Perth is quite a pretty city!

Ritz-Carlton Perth king room view
Ritz-Carlton Perth king room view
Ritz-Carlton Perth king room view

The bathroom was large, and featured double sinks, a partitioned off toilet, and a shower compound that had both a walk-in shower and a bathtub.

Ritz-Carlton Perth king room bathroom
Ritz-Carlton Perth king room toilet

I wish the shower area would be designed a bit differently, since there’s only a small shield separating it from the rest of the bathroom. This meant water splashed everywhere, and also that you couldn’t keep the shower warm without making the rest of the bathroom very hot.

Ritz-Carlton Perth king room shower
Ritz-Carlton Perth king room bathtub

Toiletries were from Diptyque (which I love), and were in reusable containers.

Ritz-Carlton Perth king room toiletries

All-in-all, I found the room to be very comfortable, though a few design elements confused me. Furthermore, the hotel needs to fix how loud its doors are. The doors in the hotel just slam, and the sound insulation in the hotel isn’t good, so I could constantly hear people opening and closing their doors. This shouldn’t be happening at a newly built luxury hotel.

While not a big deal, I also found it strange how the rooms didn’t have automated “do not disturb” buttons that you could push. Rather you’d have to have to hang a sign outside of your door. Again, that just seems strange for a newly built luxury property.

Ritz-Carlton Perth pool, gym, and spa

The Ritz-Carlton Perth’s wellness amenities are all on the fifth floor. During our stay, the pool was open daily from 8AM until 7PM, with food and beverage services from 10AM until 6PM. It’s nice for a city hotel to have an outdoor infinity-edge pool, and it also has beautiful views of the city. It was quite cold during our visit, though, so the pool didn’t seem to be popular with guests.

Ritz-Carlton Perth pool
Ritz-Carlton Perth pool
Ritz-Carlton Perth pool
Ritz-Carlton Perth pool

There’s plenty of seating around the pool, plus a Veuve Clicquot pop-up.

Ritz-Carlton Perth pool
Ritz-Carlton Perth pool
Ritz-Carlton Perth pool

The hotel also has a 24/7 gym. While the equipment was modern, the gym felt a bit small and condensed for a hotel of this size. There just wasn’t a whole lot of room to move around, and if several people were trying to do weights, it would be a bit tight.

Ritz-Carlton Perth gym
Ritz-Carlton Perth gym
Ritz-Carlton Perth gym
Ritz-Carlton Perth gym
Ritz-Carlton Perth gym

The Ritz-Carlton Perth also has a spa, open daily from 9AM until 5PM. I didn’t have a chance to check it out, given how short our stay was. If you’re curious about the treatments available, you can find the spa menu here.

Ritz-Carlton Perth Hearth Restaurant & Lounge

Hearth Restaurant & Lounge is the Ritz-Carlton Perth’s signature restaurant and bar. It’s open daily for breakfast, six days per week for lunch, and five days per week for dinner. This isn’t just your typical hotel restaurant, but actually seems to be popular with locals, and is regarded as one of the best restaurants in the city.

I was hoping to be able to have dinner here with my dad when we landed from Doha, but we ended up deciding against it. That’s because Wi-Fi was broken on the flight, so I had a lot of work to catch up on. On top of that, we were both tired and not very hungry. But next time I’d definitely like to go here for lunch or dinner, as the menus look great.

First there’s Hearth Lounge, which is the restaurant’s bar and lounge area. It’s a very nice space, with both indoor and outdoor seating.

Ritz-Carlton Perth Hearth Lounge
Ritz-Carlton Perth Hearth Lounge
Ritz-Carlton Perth Hearth Lounge
Ritz-Carlton Perth Hearth Restaurant outdoor seating

Then there’s Hearth Restaurant, which is quite large, and has a variety of seating options.

Ritz-Carlton Perth Hearth Restaurant
Ritz-Carlton Perth Hearth Restaurant
Ritz-Carlton Perth Hearth Restaurant
Ritz-Carlton Perth Hearth Restaurant
Ritz-Carlton Perth Hearth Restaurant

We visited Hearth Restaurant for breakfast right at 6:30AM, when it opened. Breakfast consists of a buffet. While not as over-the-top as you might find in the Middle East or Southeast Asia, I thought the selection was extensive and high quality.

Ritz-Carlton Perth Hearth Restaurant breakfast buffet
Ritz-Carlton Perth Hearth Restaurant breakfast buffet

The buffet had everything from cereal, to veggies, to freshly baked pastries and bread, to yogurt, to fresh fruit, to cold cuts.

Ritz-Carlton Perth Hearth Restaurant breakfast buffet
Ritz-Carlton Perth Hearth Restaurant breakfast buffet
Ritz-Carlton Perth Hearth Restaurant breakfast buffet
Ritz-Carlton Perth Hearth Restaurant breakfast buffet
Ritz-Carlton Perth Hearth Restaurant breakfast buffet
Ritz-Carlton Perth Hearth Restaurant breakfast buffet

There were also a lot of hot options, including congee, scrambled eggs, poached eggs, waffles, and so much more.

Ritz-Carlton Perth Hearth Restaurant breakfast buffet
Ritz-Carlton Perth Hearth Restaurant breakfast buffet
Ritz-Carlton Perth Hearth Restaurant breakfast buffet
Ritz-Carlton Perth Hearth Restaurant breakfast buffet
Ritz-Carlton Perth Hearth Restaurant breakfast buffet

Furthermore, there was an omelet station, so you could order custom eggs.

Ritz-Carlton Perth Hearth Restaurant breakfast buffet egg station

The best part of breakfast, though, was the coffee. While there are lots of things I like about Australia, the coffee culture is definitely at the top of the list. I had both a cappuccino and flat white, and OMG, they were so good — smooth, the perfect temperature, and artfully presented. Why does coffee in the United States have to largely be so bad?

Ritz-Carlton Perth Hearth Restaurant coffee
Ritz-Carlton Perth Hearth Restaurant coffee

Since we had a credit to spend, we later had a snack at Hearth Lounge, just prior to our departure. My dad ordered the wagyu beef burger with aged cheddar, dill pickles, balsamic onions, and garlic aioli.

Ritz-Carlton Perth Hearth Lounge food

Meanwhile I ordered the scones, mainly because I wanted to have another coffee before leaving Perth, and that seemed like the best complement.

Ritz-Carlton Perth Hearth Lounge food
Ritz-Carlton Perth Hearth Lounge drinks

The Ritz-Carlton Perth also has Songbird Bar & Lounge, though unfortunately it’s closed on Tuesdays and Wednesdays, which is when we were visiting. So I can’t review that.

Ritz-Carlton Perth room service

In the evening, we ordered some light room service, including a vegetable soup and some broccolini, both of which we enjoyed. Best I could tell, the hotel doesn’t offer overnight room service (the menu indicated that it stopped at 11PM), which seems rather restrictive for a luxury property.

Ritz-Carlton Perth room service

Ritz-Carlton Perth club lounge

Ritz-Carlton properties consistently have great club lounges, with five food presentations per day. We decided not to pay for club lounge access on this stay, given how short our stay was, and the limited use we’d get out of it. However, I imagine that this club lounge is great as well.

As is the case at all Ritz-Carlton properties, Bonvoy elite members don’t receive lounge access for free. However, if you book your stay through Marriott STARS, you can receive significantly discounted club lounge access at this property. With STARS rates, club lounge access can be added for 100-200 AUD per day (depending on the time of year) for any room type, while the cost is otherwise much more.

Bottom line

The Ritz-Carlton Perth is a very nice hotel. It offers great views, an impressive signature restaurant, solid amenities, and friendly service. Unfortunately we only had a short stay here, but I would have loved to stay longer. At least compared to Ritz-Carlton pricing in other parts of the world, I thought this hotel represented quite a good value.

However, the property also isn’t perfect, and I found some aspects of the room design to be strange and poorly thought out.

What’s your take on the Ritz-Carlton Perth?

Conversations (29)
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  1. Dr Terry Gavaghan Guest

    What an amazing place .l have never been so impressed by one of your reception staff at the Ritz-Carlton in Perth . Her name was Yuyun and she deserves a special mention for her kindness and dedication to her profession
    My wife fell ill during our visit and YuYun couldn’t do enough for us She is a credit to your organisation that you are so lucky to have her in this wonderful hotel . I can’t thank her enough for her kindness

  2. M.M. Guest

    I’m in Perth now. Wrapping up 7 weeks traveling Australia and New Zealand. Western Australia has been hands down my favorite part of Australia. Just wish Marriott would add a property in the Margaret River area. Next time you’re here you need to check it out. Stunning.

    You really should check out the Westin Perth on your next trip as well. It’s been hands down my favorite hotel in Australia so far and I’ve...

    I’m in Perth now. Wrapping up 7 weeks traveling Australia and New Zealand. Western Australia has been hands down my favorite part of Australia. Just wish Marriott would add a property in the Margaret River area. Next time you’re here you need to check it out. Stunning.

    You really should check out the Westin Perth on your next trip as well. It’s been hands down my favorite hotel in Australia so far and I’ve stayed at some “fun” places (Ritz Melbourne, W Brisbane, JW Surfers Paradise, The Tasmin in Hobart)… The Westin’s design is sophisticated and comfortable, the location is excellent, the buffet breakfast served in the downstairs restaurant for elites is top notch. One of my favorite Marriott hotels (non-resort) I’ve ever stayed in.

  3. Jamie Guest

    I stay here frequently and think the review is generally consistent with my experience. I will say that you were treated much better than a regular Titanium visitor in terms of welcome amenity and room. Most of the rooms I've stayed in are showing their age after just a few years...lots of scuffed floors, damaged leather, etc. I agree the doors slamming in the hallway are a nuisance. The front desk service is the worst...

    I stay here frequently and think the review is generally consistent with my experience. I will say that you were treated much better than a regular Titanium visitor in terms of welcome amenity and room. Most of the rooms I've stayed in are showing their age after just a few years...lots of scuffed floors, damaged leather, etc. I agree the doors slamming in the hallway are a nuisance. The front desk service is the worst thing about this hotel. Slow check-in, extreme indifference to customer service and even refusing to connect me by phone to a colleague staying at the hotel because "it is a security concern". Not to mention that half of the rooms overlooked a building site until recent completion of the office tower next door. The Westin has a much better staff and while the lobby is less interesting, the rest of the hotel is a step above the Ritz.

  4. Andy Guest

    RE: Wine. Actually I wish hotels would stop offering alcohol as a welcome amenity or include sparkling water and/or local snack. Not everyone drinks alcohol, and I understand it's especially tough for recovering alcoholics.

    1. Jay Guest

      There's a very simple solution to that. Update your Bonvoy profile preferences or simply let the hotels know beforehand when you do your online check in on the app. Works for me every time. Especially at hotels like the Ritz-Carlton.

  5. Morgan Diamond

    Great review Ben - I had been longing out for this review as while I have been here I haven't stayed here (as a Perth local) but look forward to having a staycation here!

    Yes the Ritz Carlton is the best located hotel in Perth. Also you are 100% correct Perth is a great city, extremely liveable, clean, beautiful weather and beaches - shame you got an overcast day, sunny winter days in Perth are...

    Great review Ben - I had been longing out for this review as while I have been here I haven't stayed here (as a Perth local) but look forward to having a staycation here!

    Yes the Ritz Carlton is the best located hotel in Perth. Also you are 100% correct Perth is a great city, extremely liveable, clean, beautiful weather and beaches - shame you got an overcast day, sunny winter days in Perth are unbeatable. And while still a pretty big city (over 2 million) it is not the size of Melbourne or Sydney, and with our resources sector there is plenty of money flowing through the state and city which keeps it technologically advanced.

    The Como the treasury is also very good I hear (voted best hotel in the world at some point by a travel publication).

    Also I feel Perth's coffee culture actually beats Melbourne.

    Look forward to more reviews of Perth hotels in the future!

  6. Oriflamme Guest

    The decor looks rather bland, IMO.

    For some reason I thought Asprey bath amenities were standard at Ritz-Carltons. They beers lively at the one I stayed in but you’re not exactly slumming it with Diptyque :)

    1. Zach Guest

      So, I second you Comment about Aspery being brand standard, according to the website. You can even by them on Ritz website as part of Ritz at home. However, just got back from Ritz Grand Cayman and was told that Aspery is no longer standard. We had the same soap Ben did.

  7. Carrie Gold

    I miss the old Ritz-Carlton Double Bay in Sydney and look forward to sampling the Perth iteration given your positive review. The location is perfect but wonder if anyone could compare this hotel with Como The Treasury?

    And a propos of not much, I, too, loathe Prosecco but the gorgeous barman at Hotel Cipriani introduced us to Franciacorta sparkling which is much more 'champagne' in style and an excellent alternative 'when in Rome'.

  8. DCharlie Guest

    Looks like a very boring, typical run of the mill hotel. I guess Marriott has carefully curated its properties to basically tend to business travelers. Uninspiring but dependable.

  9. DaveW Guest

    You know Ben that Australia does not make a lot of Prosecco, some very good.
    It's not possible from the photo to see the label, but you may be making a big assumption there about it being crap and not an Ozzie sourced wine.

    1. DaveW Guest

      Woops "does make a lot of Prosecco" - correction

    2. Jaydan Guest

      Unless the Ritz decided to give you a different welcome bottle to everyone else who has gotten one in the past 3+ years, that’s an Aussie wine.

    3. Luis Guest

      All prosecco is from Italy and not all prosecco is cheap and crappy. Australia does make some fine sparkling wines as well.

    4. Mike C Diamond

      Australia makes wine from prosecco grapes and we are in a stand-off with the EU in free trade negotiations over continuing to use the name. Italian immigrants brought the vines and the methodology to this country and reject Italian claims that it is a geographically specific term.

  10. Duncan Guest

    Ritz Carlton in Sydney moves around a bit closed in Double Bay (Double Pay as some would say.) now open in Darling Harbour. Perth is an incredibly wealthy city by any standards n home to the worlds wealthiest woman, Daddy found most of the iron ore.

    1. Oriflamme Guest

      The Ritz-Carlton in Darling Harbour hasn’t been built and I’m not sure whether it will be. It was announced a few years ago but the original plan seems to be in limbo and Ritz-Carlton is one of several candidates being considered to run the property being proposed for that location. I’m not sure what the current status of the project is.

      When the one in Double Bay was open I believe there was actually another...

      The Ritz-Carlton in Darling Harbour hasn’t been built and I’m not sure whether it will be. It was announced a few years ago but the original plan seems to be in limbo and Ritz-Carlton is one of several candidates being considered to run the property being proposed for that location. I’m not sure what the current status of the project is.

      When the one in Double Bay was open I believe there was actually another much smaller one near Circular Quay which is now the Sir Stamford.

    2. Oriflamme Guest

      I previously replied to this comment but it isn’t showing for some reason so I’ll try again.

      The Ritz-Carlton in Darling Harbour was proposed in 2018 and just having looked up the status of the development it seems it was rejected in 2019 due to its size. There is a smaller hotel currently proposed for the site and Ritz-Carlton is one of the candidates to manage it I believe.

      Many remember the Ritz-Carlton in Double...

      I previously replied to this comment but it isn’t showing for some reason so I’ll try again.

      The Ritz-Carlton in Darling Harbour was proposed in 2018 and just having looked up the status of the development it seems it was rejected in 2019 due to its size. There is a smaller hotel currently proposed for the site and Ritz-Carlton is one of the candidates to manage it I believe.

      Many remember the Ritz-Carlton in Double Bay but few seem to remember that what is now the Sir Stamford at Circular Quay was a Ritz-Carlton for a while, too :)

  11. Andrew Guest

    I’m pretty sure it’s not Australia’s first Ritz Carlton. There was one in Sydney years ago.

  12. dee Guest

    great views esp at night///What was the little island and ? structure seen from your room..? I dislike Prosecco also

    1. RichM Diamond

      Perth resident here (in fact I'm looking at the area in the photos from my office at the moment).

      The odd looking cone structure is the Swan Bell Tower, which is a slightly weird Perth landmark housing some church bells taken from St Martin in the Fields church in London.

      The views are of Elizabeth Quay which is actually an artifical inlet that has been constructed within the last 10 years. Previously it was just...

      Perth resident here (in fact I'm looking at the area in the photos from my office at the moment).

      The odd looking cone structure is the Swan Bell Tower, which is a slightly weird Perth landmark housing some church bells taken from St Martin in the Fields church in London.

      The views are of Elizabeth Quay which is actually an artifical inlet that has been constructed within the last 10 years. Previously it was just a big park. There's an artifical island in the middle which houses a (not very good) restaurant.

  13. David Guest

    I would also prefer a local wine to a cheap bottle of prosecco. Even a local sparkling white would suffice.

  14. Tim Guest

    Ben, you're absolutely right about Perth as a city. This must be one of the most beautiful and cleanest towns I’ve ever been to, with lots of parks, relaxed and kind people and reasonable pricing for most of the stuff you might need. Unpopular opinion, but I much prefer Perth over Sydney which is overcrowded, pricey and dirty. Can’t recommend enough to definitely return!

    1. Tim Guest

      By the way, out of curiosity, can you tell that I’m German from the way I describe things, i.e. my choice of words?

    2. TheBestBlackBrent Diamond

      We definitely can, but it is because of the lack of humor!

    3. Jimmy Guest

      No I wouldn’t have guessed. Indistinguishable from (and maybe better than) a native speaker.

    4. James Guest

      I absolutely agree about how clean Perth is. All the mining money sloshing about makes for a very smart city. All Australian cities, I’d say, are pretty modern and clean but Perth feels like Switzerland compared to Sydney. I’d recommend hopping on the train 30 mins to historic Fremantle, a beautiful corner of Perth with old churches, pubs, old buildings and a waterfront.

  15. TravelinWilly Diamond

    Thanks for the review. I’ll be in Perth next month and haven’t booked lodging yet, so your timing is impeccable. :)

Featured Comments Most helpful comments ( as chosen by the OMAAT community ).

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James Guest

I absolutely agree about how clean Perth is. All the mining money sloshing about makes for a very smart city. All Australian cities, I’d say, are pretty modern and clean but Perth feels like Switzerland compared to Sydney. I’d recommend hopping on the train 30 mins to historic Fremantle, a beautiful corner of Perth with old churches, pubs, old buildings and a waterfront.

2
Jamie Guest

I stay here frequently and think the review is generally consistent with my experience. I will say that you were treated much better than a regular Titanium visitor in terms of welcome amenity and room. Most of the rooms I've stayed in are showing their age after just a few years...lots of scuffed floors, damaged leather, etc. I agree the doors slamming in the hallway are a nuisance. The front desk service is the worst thing about this hotel. Slow check-in, extreme indifference to customer service and even refusing to connect me by phone to a colleague staying at the hotel because "it is a security concern". Not to mention that half of the rooms overlooked a building site until recent completion of the office tower next door. The Westin has a much better staff and while the lobby is less interesting, the rest of the hotel is a step above the Ritz.

1
Mike C Diamond

Australia makes wine from prosecco grapes and we are in a stand-off with the EU in free trade negotiations over continuing to use the name. Italian immigrants brought the vines and the methodology to this country and reject Italian claims that it is a geographically specific term.

1
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