Bali and Berchtesgaden: The Singapore Airlines Private Room Singapore

Bali and Berchtesgaden: The Singapore Airlines Private Room Singapore

14


After landing in terminal 2 we took the tram to terminal 3, where we headed straight for the Silver Kris Lounge. The lounge has one entrance for all three sections (business class, first class, and The Private Room), and then they direct you to the appropriate lounge.

Typically they use the color of the boarding passes to determine which lounge you have access to — coach passengers have green boarding passes, business class passengers have blue boarding passes, and first class passengers have red boarding passes. The catch is that when we checked in at Bali Airport, they didn’t have any red boarding passes, so even our first class segment was printed on a blue (business class) boarding pass.

As a result we were directed to the business class lounge, though I explained to the agent we were in first class, and she eventually agreed with us.

Then we walked towards the first class section of the lounge, where there are more agents to verify one has access to the first class section. Before I could even open my mouth they gestured for us to walk away, and I really had to be assertive before they would let me explain to them we were in first class and just had our boarding passes printed on the wrong card stock. Begrudgingly one of the agents walked us to the ticketing desk, where we had to wait 10 minutes for our boarding passes to be reprinted. As we walked there we somehow got to talking about how I last flew Thai Airways to Bali, and she commented “oh, they’re much cheaper than us, aren’t they?” For real?

After waiting for 10 minutes and finally having our red boarding passes we headed back to the first class lounge, where we were admitted without so much as a smile or welcome. I had to specifically ask about access to The Private Room, since they didn’t offer it. When I asked an agent simply gestured for us to follow her, as she walked us there. While Singapore Airlines can be amazing in the air, I find their ground staff to be indifferent at best.

I was in The Private Room back in April for an entire evening, so you can read more about that here if you’d like.

Anyway, while it’s not quite as exciting as the Lufthansa First Class Terminal in Frankfurt or Thai First Class Lounge in Bangkok, it is a very nice space, and more than anything else I love how quiet it is. There weren’t more than a couple of other people in the lounge both times I was there, so that’s part of what makes this a great lounge in my opinion.

I spent about an hour getting caught up on emails, which can be challenging given that the Wi-Fi is S-L-O-W. It’s quite amazing that a lounge like this in a city like Singapore can’t have decent Wi-Fi speeds.


The Private Room


The Private Room

I knew there would be a feast aboard the Singapore to Frankfurt flight, so resisted the temptation to have lunch in the lounge.


The Private Room dining area


The Private Room dining area


The Private Room dining area buffet


The Private Room dining area buffet


The Private Room dining area buffet

Our layover was only a bit over two hours, so with about an hour to go till departure I decided to take a quick shower so I’d be fresh for the long flight to Frankfurt. While the showers themselves are nice, the shower rooms leave a bit to be desired. This is one of the few first class lounges where there’s not an actual toilet in the shower room, which seems odd.


Shower

We left the lounge about 30 minutes before departure given that our gate was only a five minute walk away. One of the unique things about Changi Airport is that security is at each individual gate. Therefore it pays to get to the gate last in order to avoid queuing for a long time. By the time we got to the gate they announced the “last call,” and we were aboard in a matter of minutes.


Terminal 3


Departure gate


Departure gate


Our plane to Frankfurt

As it turned out waiting to eat was a good idea, as the meal I had aboard this flight was probably my best ever (on an airplane).

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  1. lucky

    @ jjjaw -- Unfortunately there's not. You're best off blocking six hours in the airside transit hotel if you want to get any real sleep.

  2. jjjaw

    Hi lucky, Is there a sleeping room or day bed in Private room or First class lounge ??

    I might have to spend a night in there..

  3. Stephan

    I'm not sure why some call you out when you criticize something or someone in your reviews? If the soft/hard product is crap, it should be pointed out! I enjoy the fact that even you are subject to the inherent and sometimes surprising inconsistencies of airline travel - especially given that you usually travel in F!

  4. lucky

    @ blueline7 -- Thanks!

    @ Rasputin -- Only in Emirates first class!

    @ AUSTEX -- What if there's wine coming out of the shower?

    @ wwk5 -- The menu was actually identical to the one I had last time in the evening.

    @ Carl -- Nope, you'd "only" have access to the first class lounge.

  5. Carl

    If you arrive SIN in SQ F and are connecting onward in SQ C on a 2-class aircraft, are you entitled to use the Private Room during the layover?

  6. jc

    Wow. Your reports keep getting more catty, almost queenish

  7. wwk5d

    No pic of the lunch menu?

  8. Rasputin

    @austex, come on, let us admit that we like his shower reviews. None of the others provide such information.

    Hmmm, video reviews of the showers? May be in future?

  9. Rasputin

    Waiting for a review of that shower!!

  10. blueline7

    Keep up the great work Ben! What a pleasure following your exploits.

  11. Jim

    The had PCs for use... I hogged it for an hour last time I was at the Private Room

  12. lucky

    @ blueline7 -- Unfortunately there are no sleeping rooms in The Private Room.

  13. blueline7

    Is there a place to sleep in the First class or Private Room areas for like an 6 hour layover overnight?

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lucky

@ jjjaw -- Unfortunately there's not. You're best off blocking six hours in the airside transit hotel if you want to get any real sleep.

jjjaw

Hi lucky, Is there a sleeping room or day bed in Private room or First class lounge ?? I might have to spend a night in there..

Stephan

I'm not sure why some call you out when you criticize something or someone in your reviews? If the soft/hard product is crap, it should be pointed out! I enjoy the fact that even you are subject to the inherent and sometimes surprising inconsistencies of airline travel - especially given that you usually travel in F!

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