Review: FlyDubai Business Class Boeing 737 MAX (DXB-BEG)

Review: FlyDubai Business Class Boeing 737 MAX (DXB-BEG)

FROM: DXB
TO: BEG
CABIN: Business
DATE: July 2022
REVIEW RATING:
BEN SAYS: FlyDubai's Boeing 737 MAXs boast an impressive business class hard product, though the soft product and lack of Wi-Fi leaves a bit to be desired, especially at this price point.
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For the next portion of my trip, it was time to try FlyDubai’s Boeing 737 MAX 8 business class from Dubai (DXB) to Belgrade (BEG). I’ve been wanting to try FlyDubai’s business class for a long time, and was very much looking forward to this flight.

So, how was it? Good(ish) — the hard product was exceptional, while I feel like the soft product could have been so much better with a little more effort.

How I booked my FlyDubai business class ticket

While FlyDubai uses Emirates Skywards as its frequent flyer program, unfortunately there aren’t any ways to efficiently redeem miles for business class. That’s because you can’t use Skywards miles to upgrade FlyDubai flights, and FlyDubai award flights have dynamic pricing, and are way more expensive than when redeeming on Emirates.

So for this flight I booked an economy seat, and then used FlyDubai’s paid upgrade bidding system to secure an upgrade (you can read all about that in this post). I’d also note that while FlyDubai was founded as a low cost carrier, business class fares are anything but low cost. In many cases FlyDubai’s business class pricing is higher than you’d find on Emirates, which I can’t really wrap my head around.

For what it’s worth, I was taking the following flight, which covered a distance of 2,370 miles, and was blocked at 5hr55min:

07/04 FZ1749 Dubai to Belgrade departing 6:55PM arriving 10:50PM

FlyDubai business class check-in, lounge, and boarding

FlyDubai ordinarily departs from Dubai out of Terminal 2, though select flights depart out of Terminal 3, which is typically Emirates’ terminal. My flight was departing from Terminal 3, meaning I could use Emirates’ business class check-in counter, plus the Emirates business class lounge, which I reviewed.

My flight was departing from gate B4, with boarding scheduled for 5:55PM (one hour before departure). Note that all FlyDubai flights depart from remote stands, regardless of which terminal you’re told to proceed to.

In reality 5:55PM wasn’t actually when boarding the plane started, but rather when the gate opened. This was one of those “sterile” gates, where they check your passport and scan your boarding pass before you get into the gate area, and then you’re considered boarded.

Dubai Airport Terminal 3 departure gate

The gate area was huge, and would be big enough for a Boeing 777, let alone a Boeing 737.

Dubai Airport Terminal 3 departure gate

In reality boarding started at 6:25PM. There were three standard buses, plus a separate business class bus.

FlyDubai business class bus

It’s a nice touch that FlyDubai has a separate business class bus, so that premium passengers can sit and be more comfortable. There were eight people in the business class bus, which is also how full the 10-seat business class cabin was.

FlyDubai business class bus

The bus left around 6:35PM, and then it was a long ride to the plane. FlyDubai planes are parked at the far end of the airport, so you might just feel like you’re departing from Dubai World Central (DWC).

When we pulled up to the plane we first had to sit on the bus for another five minutes or so. We could only board after a separate bus showed up with two pilots who rushed on the plane. One wasn’t even in uniform. I assume that the captain called in sick, and that a reserve captain was rostered last minute, or something.

FlyDubai Boeing 737 MAX 8

This particular flight was operated by a Boeing 737 MAX 8 with the registration code A6-FMV. The plane only joined FlyDubai’s fleet in November 2021, so it’s basically new.

FlyDubai Boeing 737 MAX 8

FlyDubai Boeing 737 MAX business class cabin & seats

FlyDubai has a snazzy business class for a Boeing 737. The plane has fully flat seats in business class in a staggered configuration. There are a total of 10 seats spread across three rows.

FlyDubai Boeing 737 MAX 8 cabin
FlyDubai Boeing 737 MAX business class seats

The first and third row each have four seats, in a 2-2 configuration. These seats are perfectly comfortable, especially when you consider that FlyDubai only operates routes that are up to six hours (or so).

FlyDubai Boeing 737 MAX business class seats
FlyDubai Boeing 737 MAX business class seats

The best seats, though, are the “throne” seats, which are located in the second row. These are in a 1-1 configuration. The reason for this layout is that staggered configurations creatively use the space to the side of the seat in front. In this case the second row’s footwell is located between the seats in front (meanwhile the seats behind have footwells to the side of the “throne” seat).

FlyDubai Boeing 737 MAX business class seat

I was seated in 2E, the throne seat on the right side.

FlyDubai Boeing 737 MAX business class seat

The throne seat offers an unbelievable amount of personal space. On the right side of the seat is a huge counter where you could easily place a laptop or bag during the flight.

FlyDubai Boeing 737 MAX business class seat armrest
FlyDubai Boeing 737 MAX business class seat console

Underneath that is a large open storage compartment, where you could store more things.

FlyDubai Boeing 737 MAX business class seat storage

Then the left side of the seat has a large storage compartment that can close, which also acts as a privacy shield of sorts toward the aisle.

FlyDubai Boeing 737 MAX business class seat side console
FlyDubai Boeing 737 MAX business class seat storage compartment

There’s also a counter on this side, but it’s not quite as big as on the other side of the seat.

FlyDubai Boeing 737 MAX business class seat side console

The left side of the seat has the seat controls, plus there’s a panel you can lift to access the entertainment controls.

FlyDubai Boeing 737 MAX business class seat controls
FlyDubai Boeing 737 MAX business class entertainment controls

The tray table folds out from the left side of the seat (to the side of the storage unit), and is a single tray that can’t be folded over.

FlyDubai Boeing 737 MAX business class seat tray table

The storage compartment also has a reading light, plus a knob where you can hang headphones.

FlyDubai Boeing 737 MAX business class seat lighting

Underneath the seat and to the side is an AC power outlet.

FlyDubai Boeing 737 MAX business class power outlet

The seat back then has a footwell, plus a 15.6″ entertainment screen.

FlyDubai Boeing 737 MAX business class seatback

The overhead console has both reading lights and individual air nozzles — it’s nice to have three of each to yourself!

FlyDubai Boeing 737 MAX overhead console

At the front of the cabin is a lavatory, reserved for business class passengers. Unfortunately this is the new standard Boeing 737 MAX lavatory, which is cruelly tiny.

FlyDubai Boeing 737 MAX lavatory

In particular, the sink is so small that it’s hard not to splash yourself. There weren’t any special amenities or toiletries, as you’d usually find in business class.

FlyDubai Boeing 737 MAX lavatory

As you can see, FlyDubai has an exceptionally good hard product for a narrow body plane. There aren’t many airlines with flat beds on Boeing 737s, so huge kudos to FlyDubai for that. We do see quite a few airlines with these kinds of cabins on Airbus A321 aircraft, the most famous of which is JetBlue’s Mint business class (though you’ll find similar cabins on Aer Lingus, TAP Air Portugal, etc.).

By the way it’s worth being aware that you’ll only find this product on FlyDubai’s Boeing 737 MAX aircraft, and not on previous generation FlyDubai aircraft. Furthermore, not all FlyDubai Boeing 737 MAXs even have this product anymore, as FlyDubai has introduced another new business class, which is far inferior.

FlyDubai business class amenities

As far as amenities go, there was a pillow at each seat upon boarding, and blankets were available upon request. The blanket was nice and thick, so I thought this was pretty good bedding.

FlyDubai business class pillow & blanket

Each business class passenger was also given a pair of noise canceling headphones. I’m not sure if mine was defective or if these are just really low quality, but mine made a horrible ringing noise the entire time.

FlyDubai business class headphones

Each business class passenger was also offered a bottle of water, plus a menu and drink list.

FlyDubai business class water bottle
FlyDubai business class menu & drink list

That was it as far as business class amenities go. There wasn’t an amenity kit of any sort. I wouldn’t necessarily expect one on a flight of this length, but a little pouch with a dental kit or some other basic items would be nice.

There were also no pre-departure drinks, which seemed cheap.

FlyDubai Boeing 737 MAX departure from Dubai

This flight was packed — every seat was taken in economy, while all but two business class seats were occupied in business class (and they were inoperable, which is why they were empty).

At 7:15PM the main cabin door closed, at which point the (British) captain added his welcome aboard, informing us of our flight time of five hours, and our cruising altitude of 36,000 feet. He said that he hoped to make up time enroute, but we’d have a further delay on the ground, as we’d have to wait for planes around us to push back first.

The cabin manager made her welcome aboard announcement at this point, and moments later screened the safety video. FlyDubai has a very cute safety video.

At 7:35PM we began our pushback, and then we had a pretty quick taxi to the runway.

Pushing back from Dubai Airport (DXB)

We were airborne from runway 30R by 7:45PM.

FlyDubai Boeing 737 MAX business class entertainment & Wi-Fi

Rather oddly, FlyDubai’s entertainment system wasn’t turned on until after takeoff. I’m not sure if that was intentional, or the crew just forgot. On the plus side, the entertainment system was easy to use and had no ads.

FlyDubai Boeing 737 entertainment system

Unfortunately the entertainment selection was limited and seemed quite outdated to me. I’m not sure if FlyDubai just didn’t want to spend money on the premium entertainment bundle, or what, but most of the movies were at least a decade past their prime.

FlyDubai Boeing 737 entertainment system
FlyDubai Boeing 737 entertainment system
FlyDubai Boeing 737 entertainment system
FlyDubai Boeing 737 entertainment system

There was also a map feature, which was the part of the entertainment system that I liked the most.

FlyDubai Boeing 737 entertainment system
FlyDubai Boeing 737 entertainment system
FlyDubai Boeing 737 entertainment system

There’s another thing that surprised me — I was under the impression that all (or nearly all) FlyDubai Boeing 737 MAXs have Wi-Fi. I know the airline is rolling this out throughout the fleet, so you’d think a new 737 MAX would have this system. Nope, this plane didn’t have Wi-Fi.

So it seems that there’s no way to reliably know whether your flight will have Wi-Fi or not, which is disappointing. I was hoping to get some work done on this flight, but my productivity was limited due to that.

FlyDubai business class inflight service

There was one flight attendant dedicated to business class, so what was the soft product like? Pretty disappointing, unfortunately. On a five hour evening flight I tend to think it’s nice to get a drink pretty quickly after takeoff, and then enjoy a leisurely meal. Unfortunately that’s not how service works on FlyDubai, though.

We were off to a good start, as warm towels were distributed 15 minutes after takeoff.

FlyDubai business class warm towel

I don’t know what happened for the next 30 minutes, but then 45 minutes after takeoff meal orders were taken. You can find the menu and drink list below.

FlyDubai business class menu
FlyDubai business class drink list

Then a full 70 minutes after takeoff tablecloths were distributed. Could we get some drinks, please?!

FlyDubai business class tablecloth

Then 90 minutes after takeoff the meal was served. There was no pre-dinner drink, but rather everything was served on a single tray — appetizer, main, dessert, bread roll, and drinks.

FlyDubai business class meal
FlyDubai business class meal

The starter was a corn salad, with cherry tomatoes, cucumbers, and onion, with yogurt-based herbed dressing. To me it basically tasted like corn with mayonnaise… I can’t say it was particularly appetizing.

FlyDubai business class meal

For the main course I ordered the honey prawns, consisting of sautéed prawns topped with a honey soy glaze, served with pilaf rice and sautéed spinach. It was… okay.

FlyDubai business class meal

For dessert there were profiteroles, with vanilla cream and chocolate sauce.

FlyDubai business class meal

To drink I had a still water and a glass of Duval-Leroy Brut Reserve (what a pour!).

At the conclusion of the meal I ordered a cappuccino, which was very good, and served with a chocolate.

FlyDubai business class cappuccino

The meal service wrapped up around two hours after takeoff, as were leaving Iranian airspace.

FlyDubai map enroute to Belgrade
FlyDubai map enroute to Belgrade

The food was okay, but what an underwhelming service flow. I don’t understand why FlyDubai doesn’t serve a drink with a small snack after takeoff (within an hour of takeoff), and then serve the meal. Having no inflight service until 90 minutes after takeoff is weak.

Keep in mind that boarding was scheduled to start at 5:55PM, while the first drink was served at 9:15PM, which is well over three hours later.

Anyway, after the meal I took a nap (which I’ll talk more about below), but toward the end of the flight I decided to have another drink. I ordered a glass of sauvignon blanc — again, what a pour. The flight attendant presented me with a variety of snacks, and I chose some chips and nuts.

FlyDubai business class snack

Then around an hour before landing the flight attendant passed through the cabin with a cheese plate for each passenger.

FlyDubai business class cheese plate
FlyDubai map enroute to Belgrade
FlyDubai map enroute to Belgrade

As you can see, the sum of the service is totally fine, it’s just the order and pace that’s screwed up.

FlyDubai Boeing 737 MAX business class bed

Getting a flat bed on a narrow body jet is always a treat. I ended up napping for around 90 minutes on this flight. The bed as such is a good width, and I found it to be comfortable.

FlyDubai business class bed
FlyDubai business class bed

The main issue is that in this configuration you have to place your feet in a footwell, and this seat must have the smallest footwell I’ve ever seen. It felt even smaller than the footwell in other “throne” seats. If this is something you’re sensitive to and you intend to sleep, you might want to select one of the non-solo seats, where the footwell is a bit bigger.

FlyDubai business class bed
FlyDubai Boeing 737 MAX business class seat footwell

FlyDubai business class service

The service in FlyDubai business class was… kind of confusing? It’s odd, because the flight attendant was friendly, and she even introduced herself to each passenger in business class during boarding. She also spoke Serbian, so engaged quite a bit with each of the Serbian passengers.

That being said, otherwise it just felt like she was going through the motions. In addition to the pace of the service (which I’ve talked about above), service wasn’t very attentive. You’d think that someone could pass through the cabin every 10-15 minutes to see if anyone wants anything, but that didn’t happen. Even when I used the call button, it sometimes took quite some time to get a response.

It was all just very strange, because she wasn’t rude and didn’t appear lazy, yet somehow the service wasn’t really coming together.

FlyDubai Boeing 737 MAX arrival in Belgrade

At 10:35PM the first officer announced that we’d be landing in around 30 minutes. The seatbelt sign ended up being turned on at 10:50PM, and we ended up touching down at 11PM.

From there it was a roughly 10 minute taxi to the arrival gate, where we pulled in at 11:10PM. There was another incident that occurred during landing, which I’ll cover in a separate post, because I think this post is long enough at this point.

Bottom line

I’m happy I finally had the chance to try FlyDubai’s 737 MAX business class. The airline has an exceptional business class hard product, though the soft product leaves quite a bit to be desired. FlyDubai’s service flow seems really off to me, and that seems like something that could easily be fixed. I’m not sure if I just had a bad experience, or if this is par for the course on FlyDubai.

Furthermore, I don’t get what’s going on with FlyDubai’s Wi-Fi? Do fairly new 737 MAXs just not have Wi-Fi, even though the airline is allegedly installing it fleet-wide, or what?

Here’s the thing — FlyDubai’s business class fares are anything but cheap. If FlyDubai actually had low fares in business class, I’d give this flight 4.5 star. But given the pricing, I think it’s fair to expect a bit more.

What do you make of the FlyDubai business class experience?

Conversations (28)
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  1. Smith Guest

    Avoid flights on Fly Dubai. Worst experience we had

  2. John Guest

    You do on occasion see a FZ 737 pull up and use a jetway at T3 (especially at C gates).

    I've boarded one that way myself, also flying to BEG - or at least attempting to before having to divert, but that's another story :)

  3. Lieflat19 New Member

    3 hours to get a drink?! no thanks...

  4. Emily Guest

    Did they really fail to include Delhi and Bombay on the map, but included just about every other major city in India?

  5. Drank Sinatra Guest

    This is much nicer than the older product. I flew FlyDubai business from KWI-DXB as part of a Virgin Atlantic ticket to IAD in 2018 and the cabin was the same as US domestic first. Nothing wrong with it, just not as nice as this cabin.

  6. Vv Guest

    Even if it’s expensive fly Dubai still low cost...... More than decent service with full-flat beds

  7. Marina Guest

    Regarding the service flow, senior is taking care of business class. So just 1 person. This same person is in charge of taking care of flight deck as well, plus if anything extraordinary happens in economy class, the senior would go there. The reason why service was slow is due to lack of cabin crew onboard.

  8. Mona Guest

    Never going too fly with Boeing they have not shown security what about the MCAS system?

  9. TheBestBlackBrent Gold

    So what happened to business being 'empty' as described in the bidding post? The seat maps on an airline that charges for seat selection are not really a good indicator of inventory...
    I also don't understand why this is considered 'expensive', since it is a direct flight from the carriers home market with expats and locals making a ton of money, so of course prices are 'high' for these direct flights of 5/6h.

    The...

    So what happened to business being 'empty' as described in the bidding post? The seat maps on an airline that charges for seat selection are not really a good indicator of inventory...
    I also don't understand why this is considered 'expensive', since it is a direct flight from the carriers home market with expats and locals making a ton of money, so of course prices are 'high' for these direct flights of 5/6h.

    The service seemed to be a bit all over the place, but I never understand why you would not just ask for a pre-departure beverage? Especially in case of a delay the majority of airlines happily provide a refreshment. Food looks bang on average, but their strategy seems to knock you out with the drinks anyway!

    Their hard product is cool though, I applaud any airline that installs serious business seats on a narrow body. Well done to FZ!

    1. Ben Schlappig OMAAT

      @ TheBestBlackBrent -- Most of the passengers in business class were operational upgrades, as economy was oversold.

  10. Edgar Guest

    Very good and informative post. I agree with you Ben that the footwell in the throne seat is really awful and not at all comfortable as I had to squeeze myself in it and felt like a coffin. The toilets are an utter disaster and I really do not know how a heavy-weight passenger would be able to complete his "job" without making a mess! I would never classify FZ as an LCC for many...

    Very good and informative post. I agree with you Ben that the footwell in the throne seat is really awful and not at all comfortable as I had to squeeze myself in it and felt like a coffin. The toilets are an utter disaster and I really do not know how a heavy-weight passenger would be able to complete his "job" without making a mess! I would never classify FZ as an LCC for many reasons and their fares are sometimes even higher than EK and the miles redemption is an utter joke.

  11. Jimmy’s Travel Report Gold

    FWIW, on my Airdubia DBX-MCT afternoon flight we also didn’t have a pre-dining drink, but our meal and a drink (glass of wine) was served within 15 minutes of take off. In fact I was amazed how well our FA serviced the entire short ~ hour flight. Very professional.

  12. Bill n DC Guest

    Well to be picky. The EK Biz lounge doesn’t have “endless” seating ;-)
    The Universe maybe endless but little else. :-)

    1. Julia Guest

      Lucky does like to use "endless" a lot. I remember he once used it in a lounge review stating there was an "endless" amount of snack towers...apparently, "endless" means just a dozen or so lol

  13. ChuckMO Guest

    Who wouldn't want to watch "Who's Afraid Of Virginia Woolfe?" again. I might dig my copy out and rewatch it.

  14. Syd Guest

    Either something's changed, or you caught her on a bad day (not that it's a valid excuse for a pricey business class product) - I've flown flydubai's business 3 times in September-November 2021 on 4.5-6 hour flights.
    Had pre-departure drinks which were refilled promptly, food was same quality as you've described but was served within 30-50 mins of departure every time (and in one case, business was full). Service was similar - friendly, but...

    Either something's changed, or you caught her on a bad day (not that it's a valid excuse for a pricey business class product) - I've flown flydubai's business 3 times in September-November 2021 on 4.5-6 hour flights.
    Had pre-departure drinks which were refilled promptly, food was same quality as you've described but was served within 30-50 mins of departure every time (and in one case, business was full). Service was similar - friendly, but that's it.
    While not the greatest experience I've ever had, all 3 were really solid flights and more than enjoyable. Footwell in "throne" is tiny, no way around it.
    Surprised to hear about your experience, as again, some things don't sound like what I considered flydubai's "normal".

  15. Creditcrunch Diamond

    @Ben I think the meal service was good considering FlyDubai is a LCC, perhaps that’s why things were different to what you would expect on a full flag carrier business class service.

    1. Ben Schlappig OMAAT

      @ Creditcrunch -- But it's really not a low cost carrier? The airline charges business class fares that are on par with or in many cases higher than Emirates. With the prices FlyDubai is charging in business class, I don't think customers should expect a low cost carrier product.

    2. Creditcrunch Diamond

      @Ben yeah I see where your coming from maybe it’s a hybrid LCC with a premium business product.

    3. Tee Guest

      I'm tempted to try FlyDubai; but haven't, as long as Qatar Airways flies to the same destination (e.g., Kathmandu. )

  16. klaus Guest

    ...so I am missing the part about passenger 2A?

    1. Ben Schlappig OMAAT

      @ klaus -- Coming soon, in a separate post! :-)

  17. Rafael Guest

    I'm eager to read abou the guy in 2A!
    Looking foward for the next post.

    1. Steve Diamond

      Two previews blogs already for the main event, Mr 2A has a lot to live up to!

  18. Nikola Guest

    As someone who flies this very route on Flydubai around 5 times per year, here is some of my feedback:

    - Service on Flydubai is mixed. Sometimes you get very pleasent hardworking crew (who I always get the impression used to work for Emirates but I might be completely wrong) and sometimes very unmotivated crew.
    - Usually there is a drink service before the meal and they offer it with a bag of nuts...

    As someone who flies this very route on Flydubai around 5 times per year, here is some of my feedback:

    - Service on Flydubai is mixed. Sometimes you get very pleasent hardworking crew (who I always get the impression used to work for Emirates but I might be completely wrong) and sometimes very unmotivated crew.
    - Usually there is a drink service before the meal and they offer it with a bag of nuts or pack of dried fruits and nuts, don't know why they didn't offer it now.
    - Regarding wifi I believe they have abandoned it or it might be only available on the 737-800s. None of the new MAXs have it, while the older ones that have an antenna don't actually work. I haven't had wifi on this route for 2 years now.
    - I know you travelled using an upgrade but I think their business class fares on this route are ridiculous. It is never under 1800 EUR (and that is the cheapest it will get while in season i.e winter it is over 3000 EUR). I was hoping this summer fares would go down on the route with the introduction of a second daily service but unfortunately it didn't happen. Ironically their flights to Ljubljana for example, which are longer than Belgrade have much cheaper fares.

  19. Mike O. Guest

    Regarding headphones: Time for the airlines and IFE vendors to enable Bluetooth on their systems. I'm sure most if not all would prefer their own headphones and at the same time, it'll save both the airlines and vendors money as they eliminate the headphones as well as the port, so win win for everybody!

Featured Comments Most helpful comments ( as chosen by the OMAAT community ).

The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered.

Rafael Guest

I'm eager to read abou the guy in 2A! Looking foward for the next post.

3
Edgar Guest

Very good and informative post. I agree with you Ben that the footwell in the throne seat is really awful and not at all comfortable as I had to squeeze myself in it and felt like a coffin. The toilets are an utter disaster and I really do not know how a heavy-weight passenger would be able to complete his "job" without making a mess! I would never classify FZ as an LCC for many reasons and their fares are sometimes even higher than EK and the miles redemption is an utter joke.

2
TheBestBlackBrent Gold

So what happened to business being 'empty' as described in the bidding post? The seat maps on an airline that charges for seat selection are not really a good indicator of inventory... I also don't understand why this is considered 'expensive', since it is a direct flight from the carriers home market with expats and locals making a ton of money, so of course prices are 'high' for these direct flights of 5/6h. The service seemed to be a bit all over the place, but I never understand why you would not just ask for a pre-departure beverage? Especially in case of a delay the majority of airlines happily provide a refreshment. Food looks bang on average, but their strategy seems to knock you out with the drinks anyway! Their hard product is cool though, I applaud any airline that installs serious business seats on a narrow body. Well done to FZ!

1
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