- Introduction: A Ski Trip In The French Alps
- Review: Lufthansa Lounge Boston Airport (BOS)
- Review: Lufthansa First Class Lounge Boston Airport (BOS)
- Review: Lufthansa First Class Airbus A340-600 (BOS-MUC)
- Review: Lufthansa First Class Lounge Munich Airport (MUC)
- Review: Air Dolomiti Business Class Embraer E195 (MUC-GVA)
- Review: The Woodward Hotel Geneva, Oetker Collection
- Review: Airelles Val d’Isère, France (Perfect!)
- Review: Four Seasons Megeve, France
For the first international sector of our ski trip in the French Alps, we flew Lufthansa first class from Boston to Munich. While I reviewed Lufthansa’s Boeing 747-8 first class not too long ago, I was excited to fly Lufthansa’s A340-600 first class. That’s because Lufthansa grounded these jets during the pandemic, and they were only recently brought back, in order to bring first class back to Munich.
As an avgeek, it’s such a pleasure to fly the A340-600, as you don’t see many of these in service anymore, and it’s the world’s second longest aircraft (after the 747-8). How was the first class flight? Well, we had an absolutely lovely crew, and other than that it was Lufthansa first class as usual. That’s to say that the hard product wasn’t much to get excited about, while the soft product was quite good.
Lufthansa first class is remarkably consistent. Usually that’s a great thing, but when you feel like even the menus don’t change year-to-year, I’m not sure that’s ideal. I’m hoping that Lufthansa also refreshed its soft product when it introduces a new first class in 2024.
In this post:
How I booked my Lufthansa first class ticket
Lufthansa opens first class award availability to partner airlines at most 15 days in advance, though more often than not, the seats open much closer to departure than that. I had been monitoring for first class availability, and around a week before departure it opened up.
I managed to book the following for 100,000 Air Canada Aeroplan points plus $74.34 in taxes and fees per person (the first flight was in first class, while the second flight was in business class):
3/14 LH425 Boston to Munich departing 9:05PM arriving 9:25AM (+1 day)
3/15 LH2384 Munich to Geneva departing 11:20AM arriving 12:30PM
Admittedly there are much more creative awards you can book with Aeroplan points, but this was still a very good value. Aeroplan points are easy to come by, as the program is transfer partners with Amex Membership Rewards, Capital One, and Chase Ultimate Rewards. On top of that, there’s the Aeroplan® Credit Card (review) in the United States, which is phenomenal.
Lufthansa first class lounge & boarding
I’ve already reviewed the Lufthansa Lounge Boston, including the exclusive first class section. All-in-all it’s a solid ground experience for first class passengers, especially since you can board the plane directly from the lounge. Boarding was scheduled to start at 8:25PM for our 9:05PM departure, and in reality boarding started just a few minutes after that.
Lufthansa A340 first class cabin & seats
We boarded through the second set of doors, where we were greeted by the purser, and pointed left toward first class. Between doors one and two on the A340, Lufthansa has eight first class seats (spread across two rows) and 30 business class seats (spread across five rows).
Lufthansa’s first class seats are more or less identical, regardless of which aircraft you fly, so this layout should look familiar. It’s hardly a cutting edge product, but it’s quite comfortable nonetheless.
Those traveling alone will certainly prefer one of the window seats, so that they can have an aisle and a window. By the way, I love how Lufthansa has suede-like walls (or whatever it is) in first class, which you don’t find on many airlines.
Meanwhile those traveling with someone may prefer the two center seats. I assigned us seats 2D and 2G, the center seats in the second row. Note that if you’re traveling alone and end up in one of these seats you can still enjoy privacy, as there’s a partition between the seats that can be raised.
In this configuration, the center armrest has a panel that can be raised to expose the entertainment controller, which essentially has a “mousepad” feature you can use to control the entertainment. This armrest also has the flight attendant call button and reading light button.
Also located underneath this armrest are the power outlets, including two AC power outlets and two USB outlets. This is far from cutting edge, and unfortunately plugs tend to “pop out” of these quite easily, which isn’t ideal.
Then the aisle-side armrest has the seat controls. You can either choose to change one specific seat position, or there are four presets you can choose from.
There’s also a privacy panel on this side, so that you have privacy from the aisle. While there are much more private first class products out there, this does the trick for not feeling too exposed.
Lufthansa first class seats have large ottomans, which are pretty versatile. They can be used as a buddy seat to dine face-to-face, and can also be moved either forward or backward, depending on your height and how you’re lounging.
The ottoman also contains a large storage compartment, which is the only substantial storage you’ll find at this seat.
The center armrest contains the large tray table, which can slide quite far in both directions. The only bad thing is that it can be kind of heavy when you’re trying to either take it out or put it back, but the crew usually helps with that.
The center console also some space to place a drink, should you not want to use the tray table.
Speaking of the center console, there’s a small and deep storage pocket here. Personally I don’t find it to be particularly useful, and for that matter it can be tough to get stuff out if it falls deep in there.
Lufthansa doesn’t have any individual air nozzle on the A340. Then again, the center section of the A340 in first class doesn’t have overhead bins, to give the cabin a more spacious feel. Ultimately I’d say that’s a net positive, as it makes the cabin feel much larger.
Lufthansa first class amenities
Waiting at each seat upon boarding was a pillow and blanket. This is the basic bedding that’s just intended for lounging around, as there’s more substantial bedding with turndown service. This bedding is just okay, as the pillow is pretty comfortable, while the blanket is a bit scratchy.
There were also Bose headphones at each seat. Lufthansa has headphones permanently “wired” to each seat, so that they can’t be removed. Bose headphones are about as good as they get on any airline.
Moments after settling in, the exceptionally friendly crew welcomed us onboard and offered us pre-departure drinks. We ordered some champagne, which in this case was Duval-Leroy Blanc de Blancs Grand Cru Brut.
While it was quite good, I can’t help but point out that Lufthansa is doing quite some cost cutting, as that’s the cheapest champagne I’ve ever seen served in Lufthansa first class. We were served some mixed nuts to go along with that.
Lufthansa tends to alternate its amenity kits, and the current one is a Porsche Design clear pouch, which I can’t say I’m a huge fan of, as it looks kind of cheap. It was pretty well stocked, and contained socks, eyeshades, a dental kit, earplugs, a shoe horn, a mint, a comb, and some products from Augustinus Bader.
We were also offered the typical van Laack pajamas, as well as the very substantial slippers, which are among my favorites offered by any airline.
Lastly, we were offered vouchers for free Wi-Fi, as is standard in Lufthansa first class.
Lufthansa A340 first class entertainment & Wi-Fi
Lufthansa’s first class entertainment system is quite lackluster. The entertainment screen isn’t huge, and it’s also pretty low resolution. That’s not surprising, since the technology hasn’t been upgraded in years.
The quantity of entertainment was quite good, however, as there were over 250 movies and over 300 TV shows.
I didn’t end up watching any movies or TV shows, but rather hung out with Ford and kept an eye on the map feature.
I do think Lufthansa might be a bit confused about which plane we were flying, though. They got the number of engines right, but that’s about it. 😉
While Lufthansa’s entertainment system is lackluster, the airline does a good job with Wi-Fi. This is available for free in first class with no data caps, and the speeds were very good.
For those not in first class, Lufthansa’s standard long haul Wi-Fi pricing applied:
- For €5 you could purchase a messaging pass
- For €15 you could purchase a two hour premium pass
- For €25 you could purchase a full flight premium pass
Lufthansa A340 departure from Boston
Boarding was really efficient, and was complete by 8:45PM. Six of the eight first class seats were taken (there seemed to be three upgrades at the airport, as only one other seat showed as booked up until hours before departure). Business class was also pretty full, while premium economy and economy were both quite empty.
Once boarding was complete, the captain made his welcome aboard announcement, informing us of our flight time of seven hours to Munich. He explained that we’d need to deice, and that this would take around 20 minutes.
Sure enough, by 9:05PM deicing was complete, and at that point we began our pushback. It took about 10 minutes to start up all four engines and then begin taxiing. We taxied out to runway 33L, where we had to wait for around 20 minutes, as the runway was being used for both departures and arrivals.
We were finally cleared for takeoff at 9:40PM. We had a long takeoff roll, and then a pretty bumpy climb out, as the plane swayed side to side significantly, to the point that it was borderline disorienting. Fortunately that didn’t last long, and the seatbelt sign was turned off 15 minutes after takeoff.
Lufthansa first class dinner service
After takeoff, the lovely purser passed through the cabin to welcome each passenger onboard and present them with the menu and wine list for the flight.
As you’d expect, dinner was served after takeoff, and you can find that menu below.
Below you can find the drink list for the flight.
Service began with warm towels — while minor, I miss how Lufthansa no longer seems to put rose petals on these plates, as that always made Lufthansa’s warm towels memorable.
Next up, the purser personally served the first round of drinks. Since the champagne wasn’t anything to get excited about, we decided to go with a white wine instead. We didn’t like the first one we tried, so the purser kindly did a little wine tasting for us for all the options, and we ended up choosing the Italian one.
This was served with an amuse bouche, which was quite underwhelming. For one, it’s exactly the same amuse bouche I was served in 2020. Beyond that, a fork worth of small chopped veggies doesn’t offer much in the way of flavor. Never mind that it’s kind of complicated to eat without making a mess.
After the drink and amuse bouche service, tables were set for dinner, with a selection of bread offered (sadly there was no pretzel bread).
I’ve flown Lufthansa first class a countless number of times, and generally my take is that the caviar and appetizers are excellent, while the mains are just “meh.”
So I went all-in with the appetizers. In addition to a generous serving of caviar with all the garnishes, I also had the three appetizers, plus a side salad. The three appetizers included ahi tuna poke with marinated cucumber and curled daikon radish, herb roasted beef with chilled polenta, feta, and dill, and a chilled ratatouille parcel, with artichoke escabeche.
This was all quite good, though I should mention that a couple of these dishes were served a couple of years ago as well, so it seems like Lufthansa really isn’t mixing stuff up much anymore.
I was quite full from the caviar and appetizers, so I skipped a main course. The options didn’t speak to me much, frankly. The main courses were identical to the ones I was recently offered in Lufthansa business class, except there was an additional option (pork loin).
I didn’t say no to dessert, however, and selected the sea salt brownie with vanilla ice cream and raspberries.
I was offered some chocolates at the conclusion of the meal, but was stuffed, so I didn’t partake.
Look, I’m generally a fan of Lufthansa first class, but I have to say that the meal service could use a refresh. Appetizers are the same ones that were on offer years ago, the main courses are the same as in business class, and the wine selection is pretty cheap, compared to what it used to be.
Still, I enjoyed my meal, as the caviar and appetizers were very good.
Lufthansa A340 first class bed
The meal service was done around 90 minutes after takeoff, at which point we asked the crew to make our beds. That was promptly taken care of. While Lufthansa might not have the most spacious or private first class suites, I find Lufthansa’s first class bed to be very comfortable, thanks to the plush bedding.
I fell asleep just over five hours before arrival in Munich…
…and while I would have loved to sleep longer, I woke up around 90 minutes before landing, as I had asked to be woken up for breakfast. 3.5 hours of sleep on such a short flight is pretty good for me, especially since I’m not a good airplane sleeper.
Lufthansa A340 first class lavatories
Lufthansa has two lavatories in first class on the A340-600, located immediately in front of the cabin. The lavatories are a decent size, and each have a window. I’m also a fan of how Lufthansa places a seat over the toilet.
The lavatories were stocked with a variety of amenities, ranging from Evian facial mist, to mouthwash, to shaving kits.
Lufthansa first class breakfast
While I wasn’t at all hungry, I figured I had to take one for the team for review purposes, and take a look at the breakfast selection. Below you can find the breakfast menu.
To start, I ordered a variety of fresh fruit, a cappuccino, and an orange juice. The fresh fruit included a plate with melon, strawberry, and kiwi, and then there was also a plate with mango puree and fresh berries. There were also several choices from the bread basket, including croissants and muffins.
One thing that Lufthansa does exceptionally well in first class is eggs. That’s because you can have scrambled eggs prepared to your liking, with chives and/or bacon. I had some scrambled eggs with chives.
Lufthansa first class service
We were lucky in that we had a rockstar crew on this flight. The two flight attendants working first class were experienced and kind of quirky. They seemed to love their jobs, had a great sense of humor, and were seasoned professionals who knew exactly what they were doing.
On top of that, we also had a great purser, who was much more hands on than usual. He came around during boarding, served us drinks, and appeared again prior to the descent to see how the flight was.
I can only rave about this crew, and they were one of the best Lufthansa crews I’ve had in a long time. I’m happy to see flights to Munich once again offering first class service, because anecdotally I find Munich crews to be a bit more consistently professional than Frankfurt crews.
Lufthansa A340 arrival in Munich
At 9AM Munich time the captain made his pre-landing announcement, informing us that we’d be landing on runway 26R in 38 minutes (you’ve gotta love German precision!). A few minutes after that we began our descent, and I decided to move to seat 1K for the landing, as it was the only vacant window seat.
Our descent was smooth, and the seatbelt sign was turned on about 15 minutes before landing.
I always love the views of Bavaria when approaching Munich… so pretty!
We had a gorgeously smooth touchdown in Munich at 9:37AM. From there we had a short taxi to our arrival gate, where we pulled in at 9:45AM.
Upon bidding farewell to the crew we headed to the Lufthansa First Class Lounge, prior to our connecting Air Dolomiti flight to Geneva.
Bottom line
I’ve flown Lufthansa first class dozens of times, and generally I’m a huge fan of the carrier’s first class product. However, I’m a bit conflicted.
On the one hand, I had a great flight, as the crew couldn’t have been better, and I enjoyed my dinner and breakfast. I really appreciate that Lufthansa has brought back its A340s to add first class capacity in Munich. Furthermore, Lufthansa first class is the best first class product available across a large network that can regularly be booked across the Atlantic with miles, and even without fuel surcharges (Emirates first class is a bit better, but that’s only available on two routes between the United States and Europe). So from the perspective of redeeming miles, I absolutely love this product.
On the other hand, Lufthansa’s hard product obviously leaves quite a bit to be desired, but that will be addressed soon, with the introduction of Lufthansa’s new first class seat. I’m probably a bit more forgiving of the current product on the 747 vs. the A340, given that sitting in the nose of the 747 is such a treat, so it adds to the experience.
My bigger issue is that I feel that Lufthansa’s soft product in first class needs an overhaul. I can appreciate consistency, but basically everything I was served was either available in first class years ago, or was available in business class on a recent flight.
Here’s to hoping that with the new first class hard product there’s also an updated soft product.
What do you make of Lufthansa’s A340 first class?
What caught my eye was the champagne, it's a great champagne if you serve it in business class but when other airlines are serving Krug, Dom Perignon and Salon in First, this under $100 bottle of champagne suddenly seems cheap. Also, the First cabin seems very exposed, there's no much privacy from what I can see.
I can't imagine what you'd have written if this product were British Airways. The German bias is strong here.
Totally underwhelming for first. LH has been caught up and passed by from even some businesses class operations such a pity to see legacy carriers thinking this is acceptable in the modern age.
This would not even be considered a nice QR business class flight
A question I had about this trip, and others, is: assuming you had a defined period and hotel reservations on certain dates, do you worry about *NOT* being able to book outbound/return flights so close in?
IE - do you have a backup plan (pay cash?) or just so confident availability will appear? Also, in the intro you mentioned you booked the return seemingly WHLIE on the trip... I know you've mentioned in the past...
A question I had about this trip, and others, is: assuming you had a defined period and hotel reservations on certain dates, do you worry about *NOT* being able to book outbound/return flights so close in?
IE - do you have a backup plan (pay cash?) or just so confident availability will appear? Also, in the intro you mentioned you booked the return seemingly WHLIE on the trip... I know you've mentioned in the past you are OK with that uncertainty, but just wondering has it burned you in the past/what you plan for as a backup?
Was on LH 414 MUC-IAD yesterday, and for champagne they had Grand Siecle and then an off-menu bottle of the 1995 Charles Heidsieck Blanc des Millenaires, which was a very pleasant surprise! Interesting to see the stark difference compared to your flight
Did they get this 'off menu' bottle from the plane wine cellar?
How did that even work? Did the crew offer this proactively? I have never heard of airlines offering off menu wine choices, so I am intruiged.
"Leaves quite a bit to be desired", "needs an overhaul" -> 8/10
lol
The caviar service looks a little 'thrown together' - lack lustre compared with other premium airlines such as Singapore and Emirates. And coupled with my other love in F, fine bubbles, the offering appears inferior. However, in playing devil's advocate (with myself), excellent crew service will overcome most deficiencies in a soft product ..... except for poor champagne.
Emirates' caviar course is pre-plated, while Lufthansa's is done from a trolley.
Looking at that menu it seems like LH is offering a rather different product from outstations.
I flew LH First 2wks ago FRA-SIN on 747-8 and the champagne is for instance the Laurent Perrier Grand siecle. The wine list too was more substantial than that. The food was amazing. The amenity kit was lovely and had more content that what i'm seeing here. An almost completely different product than what you had.
Nice review - I think the only way a carrier changes its product is when people provide feedback, until that happens they think all is well.
Looking at two blogs today we find that you complained you had a hard time sleeping on this flight and only managed 3.5 hours and then state categorically on the other blog that you love looking "at the scenery" outside the window and don't believe that blinds should be closed.
I see both a contradiction and perhaps a link between these comments. Perhaps if you closed the window you (and those near you) could sleep...
Looking at two blogs today we find that you complained you had a hard time sleeping on this flight and only managed 3.5 hours and then state categorically on the other blog that you love looking "at the scenery" outside the window and don't believe that blinds should be closed.
I see both a contradiction and perhaps a link between these comments. Perhaps if you closed the window you (and those near you) could sleep better? Or perhaps your in-flight insomnia is why you like looking at the flight map and out the window and why you can't understand why anyone would choose to close the blind?
He was in the middle seat. You are suggesting he violate the cardinal rule in First Class of actually speaking to another passenger and asking them to close/open the blind in their window? Mais non, mon p'ti gars! Quelle horreur!
"the main courses are the same as in business class"
Emirates does the same as well on many of it's long-haul flights.
I don't understand. The seat was old and not really a good F seat. The amenity kit was terribly cheap. The food was nothing special. The wines were worse than before. A lot of the small things that used to be there were now missing. And yet, after what must have been a very mediocre First flight, you rate it four stars. Surely this would be a three star flight, nothing more?
@Daniel from Finland
5 stars for sure. A proper international first class product.
The food and wine menu ? What about the FAs professionalism ? The Porsche amenity kit. I still have that brush. The spacious beds? The Evian spray bottles in the lavs. That’s a nice aircraft a340.
To be fair, Ben does point out that the service was excellent. And the food was the same menu as it has been for the past few years, but was actually very good - it just wasn't exciting.
And, being LH, the hard product is exactly what was expected.
Four stars seems reasonable to me.
I agree! Lufthansa has not kept up with other First Class flights, e.g., Air France!!!!
I'm not sure I see the value of F class over a decent J on a short eastbound TATL flight. Two full meals really takes up a lot of valuable sleeping time...
You hit the nail on the head. I had the opportunity to upgrade to BA First from IAD to LHR last year on an AAdvantage redemption (maybe it was an incremental 25,000 points?) and didn't bother for that very reason. 7-8 hour overnight flight, I want: airport lounge, priority boarding, personal space and a lie-flat seat. All come with a business class ticket. Will save my first class redemptions for the really long ones! Also,...
You hit the nail on the head. I had the opportunity to upgrade to BA First from IAD to LHR last year on an AAdvantage redemption (maybe it was an incremental 25,000 points?) and didn't bother for that very reason. 7-8 hour overnight flight, I want: airport lounge, priority boarding, personal space and a lie-flat seat. All come with a business class ticket. Will save my first class redemptions for the really long ones! Also, I imagine that the perks on LH are much better ex-Germany, vis-a-vis ground experience and catering.
I flew an LH A340-600 years ago on FRA-CAN-MNL, back when it was operating. I had the very last seat in economy, and looking down the aisle you basically couldn't see the front of the plane it was so far away.
".... the center section of the A340 in first class doesn’t have overhead bins, to give the cabin a more spacious feel. Ultimately I’d say that’s a net positive, as it makes the cabin feel much larger."
As though the only purpose of bins is in the absence, to make the cabin feel larger. This is a huge net negative when there's not enough room for passengers' luggage and they're schlepping it away to closets and the economy cabin
@ Credit;
I've flown LH First tons of times and never ever the bins where full. With 8 seats in First you all must be heavy loaded to fill up the side overhead bins.
Having flown LH F once, I recall storing some luggage in the extra storage behind the two middle seats.
good luck booking F wards on the new 3 seat layout in the coming years...
I love the A340-600 and have flown it from/to Munich and Bogota, Hongkong and the US. Its great in economy with the 2-4-2 seating and that the toilets are on the lower deck.
Toilets In the hold? Odd! I suspect that you are talking about an A380 perhaps? The A340 does not have a lower deck.
The A340-600 does have washrooms and crew rest below the Economy cabin. There is a staircase for Economy class customers to access the washroom section below.
Actually there were A340 (and I believe A330) variants built with lower-level lavatories (in Y); presumably some trade off of cargo space.
The toilets in economy are down a set of stairs. One line for 4? toilets. Very efficient. Loved when I flew a this about 10 years ago, Boston to Frankfurt on Lufthansa
Good they're in their own area away from passengers, but I hated the single line since the only place you could queue is on the narrow stairs. Creates quite a bottleneck in that gallery when all econ and PE pax are waiting in one spot.
The LH A346 does, in fact, have a lower deck of sorts. It includes the coach lavs, as @criced mentioned, as well as the FA crew rest facility.
He's not mistaken. To access the economy lavs, one does indeed have to descend into the hold area via a set of stairs. There are no passenger seats down there, but there are about 5 lavs and crew rest. I had to take a special trip to the back of the plane to see these myself when I rode this same route F last summer.
What I plan to do next month on my first and probably only flight on an A340. Zoom Zoom
Incorrect. There are bathrooms on a lower level on the A340
No, he's right. The Lufthansa A346 has stairs and toilets below, where some airlines would be putting a crew rest.
No, the A340 restrooms are in the hold and very unique to Lufthansa from what I understood. I flew the plane just a few weeks ago and it was unique to go downstairs to the loo.
The 340-600 (specifically) very much *does* have lavatories downstairs.
Maybe educate yourself instead of being a smart-youknowhat, boomer.
I realized a few years ago that LH serves the same mains in Business and First on ex-US flights. Flying out of Germany, First has different mains from Business.
As you’ve said many times you have an emotional attachment to LH and I completely get that but it’s now very out of date, just look at those overly exposed window seats. I am surprised they haven’t introduced curtains around each seat like AF, just as an interim measure. No way would I choose gp pay for seats in that configuration.
Lucky, can you please comment on your experience entering Germany/EU after landing at MUC.
Several years ago, I flew LH F LAX-MUC-VIE and entered Germany/EU just outside the entrance to the LH F Lounge on the international arrivals level. There was just one podium/inspector, but there was no one else in line when I arrived. It was extremely easy and convenient.
I’d like this info too because I’m connecting to FRA. Thanks
Lucky has an EU passport so he probably just cruised on thru.
Like a cranky old man, LH won’t give up on its traditional crappy products. hat is the worst 1st class product I have seen on a major European carrier.. imagine paying thousands of dollars for that seat and that meal. Ugh.
BA F doesn't appear any better to me.
Not a fan of Lufthansa but to be fair, the A340-600s were brought back from long term storage and haven't been upgraded, nose to tail, nor will they be, right? Either way, LH's cabins vary wildly and are generally inconsistent. The service, food, and comfort levels are all middling at best.
You're right. That hard product does look quite uninspiring. I wouldn't be motivated to pay a premium over business class for it.
LH F is what LH J should be. As a minimum
There is no way LH (nor any other airlines) can dedicate that much space to a business class seat. That simply won't work commercially.
@Ben Schlappig, just a verification comment, it’s the 747-8 the longest aircraft, not the A340-600.
The -600 became the second longest aircraft after the 747-8i was introduced.
@ WHS -- Good catch, thanks! Fixed.
Extremely weak champagne selection
What I plan to do next month on my first and probably only flight on an A340. Zoom Zoom
Oops double posted reply to bathroom in the hold ;-)
I’m hoping for better from IAD next month
Ben, just a nerdy language question for you: do you interact fully with the crew in German? What about Ford? Or do you do English when you’re with him and German when you’re solo? Thanks!
@ Eric -- Great question! Generally we both talk exclusively to the crews in German. Ford is really good at languages, and has been learning German over the past couple of years, and is now basically fluent.
Don't you suspect that being able to converse in German changes the in-flight experience?
@Azamaraal Almost everything is better in German, yes.