Review: Hyatt Regency LAX

Review: Hyatt Regency LAX

NAME: Hyatt Regency Los Angeles Airport
LOCATION: Los Angeles
DATE: March 2022
REVIEW RATING:
BEN SAYS: The Hyatt Regency LAX has modern and nicely appointed rooms, a great food & beverage concept (with a 24/7 market), and is close to LAX. The shuttle can be really unreliable, though.
49

While enroute to Hawaii, we had a roughly nine hour layover at LAX. We arrived at around 11PM from Tampa, and were departing the next morning at around 8AM to Honolulu. For our quick overnight we decided to book the Hyatt Regency LAX. I last stayed at this hotel when it was still the Concourse Hotel LAX, before it got the full Hyatt Regency branding.

I’m happy to report that this is mostly a very good airport hotel, with one major issue (though maybe I was just unlucky).

How I booked our stay at the Hyatt Regency LAX

The Hyatt Regency LAX was charging either $170 in cash or 12,000 World of Hyatt points for our one night stay. I ended up paying cash, since I considered that to be a marginally better value, based on my valuation of 1.5 cents per World of Hyatt point.

Furthermore, as I’m getting very close to lifetime World of Hyatt Globalist status, I’m paying cash more than redeeming points, so that I can lock this in. The Hyatt Regency pricing was in line with what most other hotels in the area were charging.

Hyatt Regency LAX location & airport shuttle

The Hyatt Regency LAX has the benefit of being the closest hotel to LAX. Distance-wise you could easily walk there from LAX, especially if you’re coming from Terminal 1. Logistics and safety are a different story, though. Ultimately unless you’re walking, distance doesn’t matter too much, since most hotels are off Century Boulevard, on the same few blocks.

Now let me get to my major frustration with this hotel. I’d like to acknowledge that I probably just have the worst luck in the world with airport hotel shuttles. I feel like I always end up choosing the hotel with the least reliable and available shuttles. I’ll see four or five shuttles from a competing hotel pass, and then finally the shuttle for the hotel I’m staying at shows up.

With that in mind, the Hyatt Regency LAX shuttle picks up on the departures level, and is supposed to run every 10-15 minutes. The shuttle passed us three times in a row and appeared to be full each time, so it didn’t stop. Yet somehow all the other shuttles were basically empty. WTF?!

We were at the Terminal 5 shuttle spot, so since the shuttles kept being full, I figured it made sense to walk to a “lower” terminal, in hopes of the shuttle not being full yet when it was out turn. Go figure an empty Hyatt Regency shuttle passed us then, but we hadn’t yet made it to the stop. Grrrr!

LAX shuttle area

In the end it took us over an hour to get to the hotel, which is annoying when you have such a short overnight layover. I find reliable shuttle service to be such a frustrating pain point of staying at airport hotels. I’d gladly pay an extra $50 per night for an airport hotel if I knew I wouldn’t have to wait for a shuttle, because it’s just such a waste of time.

And it’s not like there are other practical options — a taxi driver will cuss you out if you try to take a short ride from the airport, while getting a rideshare at LAX isn’t exactly speedy (unless something changed recently).

The shuttle situation wasn’t much better the next morning. The Hyatt shares a shuttle with QuikPark, and the first shuttle we waited on was already full when it picked up at the Hyatt Regency. So we then just walked over to QuikPark (a few steps away), so we could get on the shuttle there, and not lose out to others.

Hyatt Regency LAX shuttle
Hyatt Regency LAX shuttle

The Hyatt Regency LAX’s shuttle absolutely sucks, plain and simple, and based on my experience, is one reason I’d avoid this hotel. That’s a shame, because otherwise this is a pretty awesome airport hotel.

Hyatt Regency LAX check-in & lobby

Once you’re at the Hyatt Regency, it’s a pleasant experience.

Hyatt Regency LAX exterior

The Hyatt Regency LAX feels fairly fresh and modern, and has a nicely appointed lobby, at least compared to most other LAX hotels I’ve stayed at.

Hyatt Regency LAX lobby
Hyatt Regency LAX lobby

Reception was located just inside the entrance and to the left.

Hyatt Regency LAX reception

The lady checking us in was friendly, and had us checked in within a minute. As a Globalist member she told us that we could enjoy breakfast in the restaurant between 5AM and 11AM. I’ve read online that this hotel generally only upgrades Globalist members to suites if they ask. We didn’t ask, because I didn’t care on such a short overnight (and almost preferred a standard room, since there’s less space to leave stuff behind, fewer lights to turn off, etc.).

Instead we were just assigned a standard king room on a high floor. Elevators were near reception, and we headed up to the 10th floor.

Hyatt Regency LAX lobby
Hyatt Regency LAX elevators

Hyatt Regency LAX king guest room

We were assigned room 1055, which was most of the way down the hallway on the left.

Hyatt Regency LAX hallway
Hyatt Regency LAX room exterior

The room was a pretty good size. There was an entryway with a closet and bathroom, and then down the hall was the main part of the room.

Hyatt Regency LAX king room entryway

The room had a comfortable king size bed, an “L” shaped couch, and a table with two chairs. For an airport hotel I thought this was pretty thoughtfully designed, between the art and the lighting fixtures. Frankly the design was more interesting than at the Ritz-Carlton Turks & Caicos, sadly.

Hyatt Regency LAX king room
Hyatt Regency LAX king room
Hyatt Regency LAX king room
Hyatt Regency LAX king room couch
Hyatt Regency LAX king room sitting area

The room felt clean, though the carpet and furniture were definitely starting to discolor a bit, and were stained. Airport hotel rooms tend to get pretty beat up, given that most guests stay for just one night.

Back near the entrance was a coffee machine plus an empty mini-fridge. This is also where the exposed closet area was.

Hyatt Regency LAX king room coffee machine
Hyatt Regency LAX king room mini-fridge
Hyatt Regency LAX king room storage

The bathroom was small but functional, and had a sink, a toilet, and a walk-in shower.

Hyatt Regency LAX bathroom
Hyatt Regency LAX bathroom
Hyatt Regency LAX shower

Toiletries were in reusable wall-mounted containers from Pharmacopia.

Hyatt Regency LAX toiletries

Wi-Fi in the room was fast and free, and the bed was comfortable (though pillows could have been a bit bigger), so all around I thought it was a pretty nice room.

Hyatt Regency LAX Unity LA (breakfast)

For an airport hotel, I think the Hyatt Regency LAX has the ideal dining concept. It’s a model I wish other hotels would follow. There’s one dining venue — Unity LA — with three different concepts, including a market, a restaurant, and a bar & lounge.

The market is open 24/7, and has a variety of drinks, snacks, fresh food, and more. I love this concept, because sometimes I stay at airport hotels where there’s not even a way to get a cup of coffee before 6AM. Even beyond that, I love these concepts because there are often protein shakes, which are helpful after a workout, and better than hauling to a drugstore for one.

Hyatt Regency LAX Unity LA Open market
Hyatt Regency LAX Unity LA Open market
Hyatt Regency LAX Unity LA Open market
Hyatt Regency LAX Unity LA Open market
Hyatt Regency LAX Unity LA Open market
Hyatt Regency LAX Unity LA Open market

The Hyatt Regency then has the bar & lounge area, open daily from 4PM until 2AM. This has cocktails and an all-day dining menu.

Hyatt Regency LAX Unity LA Bar & Lounge
Hyatt Regency LAX Unity LA Bar & Lounge

On top of that there’s the restaurant, which is open daily from 5AM until 11AM for breakfast, and open on select days for dinner, from 5PM until 9PM.

Hyatt Regency LAX Unity LA Restaurant
Hyatt Regency LAX Unity LA Restaurant

The restaurant starts serving a la carte breakfast at 5AM, while the buffet only starts at 6AM. We had breakfast at around 5AM, so ordered from the menu, which you can find below.

Hyatt Regency LAX Unity LA Restaurant breakfast menu

I had a hot coffee, while Ford had an iced coffee, and both were good.

Hyatt Regency LAX Unity LA Restaurant breakfast

As far as food goes, I ordered an avocado toast, while Ford had the egg white herbivore scramble.

Hyatt Regency LAX Unity LA Restaurant breakfast
Hyatt Regency LAX Unity LA Restaurant breakfast

The food was legitimately good, and service friendly. You’ve gotta love that this full breakfast is covered as a Globalist, including tip. To the folks who claim that Hilton Honors or Marriott Bonvoy have a comparable breakfast benefit to World of Hyatt (hi, DCS!), I’d love to know which other LAX airport hotel offers a breakfast like this to elite members.

As I mentioned above, there’s also a buffet starting at 6AM, but we left before that. I did snap a picture as they were starting to set it up, though.

Hyatt Regency LAX Unity LA Restaurant breakfast buffet

Hyatt Regency LAX gym

On the highest floor of the hotel there’s a 24/7 gym, which is reasonably good.

Hyatt Regency LAX gym
Hyatt Regency LAX gym
Hyatt Regency LAX gym
Hyatt Regency LAX gym

There’s also a pool on the ground floor, though it was closed while I was there, so below is a picture from the hotel’s website.

Hyatt Regency LAX pool

Bottom line

The Hyatt Regency LAX is mostly a very good airport hotel. The hotel has nicely appointed rooms, a great dining concept (including a 24/7 market), an excellent breakfast for Globalist members, and it’s also the closest hotel to LAX.

My major point of frustration with the hotel was the shuttle situation, as we repeatedly dealt with the shuttle being full, and therefore had to wait for another shuttle. No other hotel’s shuttle seemed to be having that issue. I hope we just had bad luck, or that this is something the Hyatt Regency can improve.

If you’ve stayed at the Hyatt Regency LAX, what was your experience like?

Conversations (49)
The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered.
Type your response here.

If you'd like to participate in the discussion, please adhere to our commenting guidelines. Anyone can comment, and your email address will not be published. Register to save your unique username and earn special OMAAT reputation perks!

  1. Ian H Guest

    I stayed here last week with my adult daughter.
    Annoying problem with the shuttle as well;
    First one didn't stop(around 1600 hrs). Second one stopped but refused us because he didn't have enough space for the luggage. Third one also had no luggage space but the lady bent some rules to get everyone on board which was much appreciated.
    I would suggest that they invest in bigger shuttles or attach trailers for...

    I stayed here last week with my adult daughter.
    Annoying problem with the shuttle as well;
    First one didn't stop(around 1600 hrs). Second one stopped but refused us because he didn't have enough space for the luggage. Third one also had no luggage space but the lady bent some rules to get everyone on board which was much appreciated.
    I would suggest that they invest in bigger shuttles or attach trailers for luggage like a number of firms in the UK do.
    Hotel itself was excellent. Two comfortable queen beds, nice view of the runway. Staff very helpful and friendly. My daughter used the gym which was clean and had complimentary towels and water. We took a 5 minute Lyft/cab to the "Ramen Joint" for dinner which I thoroughly recommend.
    We had the exact same breakfast as the Author and it was pretty good.

  2. Gaurav Community Ambassador

    We just stayed here last night and thought it was pretty good for an airport hotel. I was taking a stroll to check out the hotel pool in the back and noticed that they had been awarded Hyatt's hotel of the year award for 2020. While chatting with one of the staff he also mentioned that they had crew contracts with eight airlines so that might affect the shuttle traffic to the hotel. We also...

    We just stayed here last night and thought it was pretty good for an airport hotel. I was taking a stroll to check out the hotel pool in the back and noticed that they had been awarded Hyatt's hotel of the year award for 2020. While chatting with one of the staff he also mentioned that they had crew contracts with eight airlines so that might affect the shuttle traffic to the hotel. We also had one empty one drive past before I got aggressive in flagging down the next one. The hotel was sold out so I was not expecting much but did get a Regency Suite upgrade after checking. Came on handy with an energetic 4yo.

  3. Brian Glenn Guest

    The bar has an awesome happy hour for Globalist only you have to ask at the bar about it. This is because the lounge is close it’s 5 till 7.

  4. Dwondermeant Guest

    Just arrived to the property
    Less than 5 min of waiting 2 persons besides myself on the shuttle
    Upgraded to a wonderful suite feels like a football field after the new AC hotel in Fort Lauderdale Beach
    My guess is it depends on the time you arrive as to how packed the shuttle is and frequency
    The hotel has had a massive turnover of team members and that’s typically not a...

    Just arrived to the property
    Less than 5 min of waiting 2 persons besides myself on the shuttle
    Upgraded to a wonderful suite feels like a football field after the new AC hotel in Fort Lauderdale Beach
    My guess is it depends on the time you arrive as to how packed the shuttle is and frequency
    The hotel has had a massive turnover of team members and that’s typically not a good sign
    And club is still closed based on the current team prob a good thing
    Looking forward to a great breakfast in the morning after starving in a recent Hilton and Marriott as a Titanium/ HH Diamond

  5. HNLAvgeek Guest

    I have to agree with the Hyatt shuttle issue. Late night arrivals have consistently taken at least 30 minutes to get on a Hyatt shuttle from Terminal 5. Two or three fully packed shuttles pass before you finally get one that will stop.

    @HkCaGu - thanks for the tip on LAX it, I will try it next time.

  6. FNT Delta Diamond Guest

    What is it with the idiots who design hotel rooms?

    That room doesn't look terribly different than the latest iteration of Marriott's Fairfield rooms, which are legit nice. As nice (outside the horrible polyester bedding) as the Hyatt Regency and many upscale full-service brands. Even the Ritz-Carlton these days looks like just a nice Marriott or Hyatt. I mean, I guess, using cheaper decoration and design makes it less expensive to renovate every 5-7 years.

    ...

    What is it with the idiots who design hotel rooms?

    That room doesn't look terribly different than the latest iteration of Marriott's Fairfield rooms, which are legit nice. As nice (outside the horrible polyester bedding) as the Hyatt Regency and many upscale full-service brands. Even the Ritz-Carlton these days looks like just a nice Marriott or Hyatt. I mean, I guess, using cheaper decoration and design makes it less expensive to renovate every 5-7 years.

    And what about the bathrooms? Please stop designing hotel bathrooms with walk-in showers featuring sliding glass doors. Housekeepers struggle to clean the shower because mold, mildew, grime and hair gets in the sliding door area and there's no easy way to clean that between guests. Bathtubs or walk-in showers without sliding doors are so much easier to clean. I see this stupid design everywhere these days.

    Last, I expect a nicer restaurant or bar at a full-service airport hotel. I don't know why hotels don't make a better effort to have more refined restaurants since an airport hotel has a lot of captive customers without many other places to eat. I remember fondly the white tablecloth restaurants at the Movenpick and Marriott in Stuttgart.

  7. Michael Guest

    I totally agree on the shuttle frustration lottery in general it’s the weak link in the chain at so many airports. If possible I’ll always pay more to stay at a hotel that has a internal link to the airport (Hilton Schipol for example) I also love those hotels actually in the airport although some have a luxury prison vibe.

  8. ALOHA Guest

    These rooms are little run down I like the newer property right next door the combo Curio H hotel and Homewood Suites

  9. Grey Member

    Why would you wait this long for a shuttle? Why not walk? It is right across the street. Surely you would have been there much earlier...
    One thing I love about LAX hotels is that they are mostly walkable, so you don't need to worry about a shuttle.

  10. sean Guest

    @Ben

    How did you not comment on the TERRIBLE water pressure at this hotel? The shower feels almost like mist and therefore takes forever. This is made worse because--as an airport hotel--most people feel gross after long flights and are looking forward to a good shower.

    I agree with the rest of your review that this is a slightly above-average airport hotel (YMMV if a Globalist would prefer better buffet breakfast or the lounge being...

    @Ben

    How did you not comment on the TERRIBLE water pressure at this hotel? The shower feels almost like mist and therefore takes forever. This is made worse because--as an airport hotel--most people feel gross after long flights and are looking forward to a good shower.

    I agree with the rest of your review that this is a slightly above-average airport hotel (YMMV if a Globalist would prefer better buffet breakfast or the lounge being open, which is currently vlosed) and is technically the closest hotel to LAX.

  11. Dwondermeant Guest

    I’ve been staying ever since it became a Hyatt
    and a few times before when it was dreadful
    The shuttle for the Hyatt Regency Lax is typically the best as they historically partner with the park and fly across from it so it typically has the most shuttles of any LAX airport hotel in my decades of staying at LAX
    Sometimes you get a tunnel vision driver that does drive right by...

    I’ve been staying ever since it became a Hyatt
    and a few times before when it was dreadful
    The shuttle for the Hyatt Regency Lax is typically the best as they historically partner with the park and fly across from it so it typically has the most shuttles of any LAX airport hotel in my decades of staying at LAX
    Sometimes you get a tunnel vision driver that does drive right by you
    Odd your experience imo
    The most shocking thing to me is that you didn’t get a suite upgrade as a Globalist
    I’ve never been in a room there as a lifetime Globalist
    The property has been really good to me and they also use to have a great club.Think I was there last about a year ago and returning again very soon

  12. Steve Guest

    @DCS

    You see this is a “real” breakfast buffet

  13. John Ham Guest

    I stay here from time to time. For me, shuttle situation is opposite, it's VERY reliable and frequent. Seems like 5 minute headways and never full. Rooms are nice, big. The plus, double hurricane windows so the landing airplanes generally aren't a problem. My only criticism, the pillows are terrible and they go super flat.

  14. Michael E Guest

    Stayed there between flights. We walked. Not that bad, nearest of the hotels. And yes, likely beat the shuttle in both directions. Plus it was good for circulation. Or I could go to the gym and use a treadmill?¿ Seems more efficient to walk. We quite enjoyed that.

  15. Ethan Guest

    Came for a airport hotel review, didn't expect a shade to DCS…
    I almost wanna praise Hilton for their cap of top tiered hotel, like Roku Kyoto comparing to Ritz and Park Hyatt, then Hilton just flat f that lol.

    1. Santos Guest

      Can you try communicating like an adult and not a tween Tik Tok personality? I can't understand half of what you're trying to get across.

  16. Gerard Guest

    @Ben, did you try to wave down any of the shuttles? I stayed at this Hyatt Regency recently on a transpacific trip and had to wave the drivers down to get them to stop. The shuttle was empty.

  17. kels2003 New Member

    I park at QuikPark as an LA resident and I find the shuttle service to be reliably good, but they can be full sometimes. We always call upon arrival and give our location and number, and the drivers will make sure to get us or alert another shuttle for pick up.

    I can't recommend walking! No one pays attention and it crosses busy roads. Just take the shuttle.

  18. skimegheath Gold

    I have been a globalist for many years. When staying at airport hotels in the US I contact the hotel directly and ask for alternative options to the free shuttle. I always suggest I am happy to pay for it - I am usually arriving on a long haul flight so really just want to get to my hotel and am happy to pay. Several times the hotel has asked for my flight details and...

    I have been a globalist for many years. When staying at airport hotels in the US I contact the hotel directly and ask for alternative options to the free shuttle. I always suggest I am happy to pay for it - I am usually arriving on a long haul flight so really just want to get to my hotel and am happy to pay. Several times the hotel has asked for my flight details and then confirmed a direct pick-up - majority of the time for free as a long term globalist (also close to lifetime). Maybe the offering to pay for it is the trick (and yes I am happy to pay for it after flying from Australia).

  19. Shawn Guest

    I went there in May 2021..agree with the stains and worn down furniture. I was a bit dismayed but the shift manager was quite apologetic and made the situation quite pleasing. I didn't have any problems with the shuttle.

  20. Echo Guest

    You need to try using ALTO at LAX. It's the best ridesharing platform and they're allowed to pick up at the Terminal. I've done it from there to the Sheraton LAX many times, never with any issue.

  21. glenn t Diamond

    Shuttles are a pain all over the world. I don't understand why hotels seem to regard shuttles as a pesky afterthought, rather than providing a service comensurate with the inhouse service standard.
    As a few here have said, they would prefer to book at another (competing) hotel which has a reputation for a reliable shuttle service. Losing out on business is OK then?
    Lastly, just because a hotel is within sight does not...

    Shuttles are a pain all over the world. I don't understand why hotels seem to regard shuttles as a pesky afterthought, rather than providing a service comensurate with the inhouse service standard.
    As a few here have said, they would prefer to book at another (competing) hotel which has a reputation for a reliable shuttle service. Losing out on business is OK then?
    Lastly, just because a hotel is within sight does not mean it is close as far as shuttle routes are concerned.

  22. VX_Flier Guest

    @Ben - I guess you didn't get a chance to view the Regency Club (if that was reopened). I thought that the food offerings were rather good though I can't remember what they served (there were multiple hot breakfast selections, although it was over 2 years ago).

    The Hyatt shuttles are always packed. Every stay I've had there regardless of arrival time required a wait of some sort. I once had an Uber driver take...

    @Ben - I guess you didn't get a chance to view the Regency Club (if that was reopened). I thought that the food offerings were rather good though I can't remember what they served (there were multiple hot breakfast selections, although it was over 2 years ago).

    The Hyatt shuttles are always packed. Every stay I've had there regardless of arrival time required a wait of some sort. I once had an Uber driver take me to the In 'n Out Burger a few miles away before heading to the hotel. I bought him dinner and he was appreciative. It was still quicker than dealing with a packed shuttle

  23. Christ Guest

    This is my go-to hotel only because I don't need to depend on a shuttle. It's so easy to walk across from any of the terminals. For years I stayed at the Renaissance until I finally had enough with its infrequent, unreliable shuttle service

  24. Greg Guest

    I just walked from Terminal 5 to the Hyatt and I think it took about 7 minutes if memory serves me correctly. However I do believe we took a sketchy cross walk that was closed so we could cut a little distance. I remember that in the morning we took the shuttle back and felt that it took longer than walking as it had to stop many times and my wife agreed that walking was better

  25. Luke Guest

    There's an article from 2 years back on TPG about taking the same ride from LAX to this HR hotel on Groundlink where the author paid like 70 bucks for the short ride, even with the free shuttle available! At least you didn't do that (although article was more about advertising Groundlink)

  26. HkCaGu Guest

    This is what I recommend for those arriving T3, TBIT, T4 and T5: Stay downstairs, and take the LAX-it shuttle to the LAX-it lot (for Uber/Lyft/Opoli/taxi). These shuttles serve maybe 2 terminals max. After getting off at LAX-it lot, your walk to Hyatt is a lot easier.

    1. monopod Guest

      Another tip: never order rideshare from LAX-it because they mark up the price hugely. Walk to the Hyatt and order it from there.

  27. D3kingg Guest

    Sorry to hear about the arrival. That’s tough and frustrating considering the close proximity of the Hyatt Regency to LAX. On top of that you’re arriving late and on east coast time.
    Not like this is the last time you will have a stopover at LAX. Next time if it’s night time Uber SUV and black will pick you up inside the airport arrivals and it’s a $25 ride down the street. The Uber...

    Sorry to hear about the arrival. That’s tough and frustrating considering the close proximity of the Hyatt Regency to LAX. On top of that you’re arriving late and on east coast time.
    Not like this is the last time you will have a stopover at LAX. Next time if it’s night time Uber SUV and black will pick you up inside the airport arrivals and it’s a $25 ride down the street. The Uber mafia will draw sticks to decide who accepts your ride but they are still professional.
    In day time if you’re up for it . From terminal 5 arrivals crossover thru the parking lot and then turn right you’ll be around terminal 3 then 2 then 1 and you’ll hit one small crosswalk east to cross . Then walk 100yrds further to Sepulveda Blvd. there is a crosswalk , walkway signal, and traffic light and your hotel is right there. Then you’re on Century Blvd.

  28. Brian G. Member

    "’ll see four or five shuttles from a competing hotel pass, and then finally the shuttle for the hotel I’m staying at shows up."

    Not just you, that is everyone.

  29. Ed Guest

    The shuttle situation may be better now that the economy lot and on-airport parking reservations are undercutting all the private parking lots. I’ve just been booking on-airport parking for less than Quik-Park since the new year

    1. Luis Guest

      Quikpark used to be my go to but they have gotten outrageously expensive

  30. pbmchenry Member

    Echoing the comments of others. I stay in LAX airport hotels a couple of times a month and the shuttle situation is hit and miss with any of the properties. Part of it depends on which contractor the hotel uses for their shuttles and part of it is the flow of traffic with the construction. Believe it or not, it has actually gotten better in the last year+ since they relocated rideshare pickups, but unless...

    Echoing the comments of others. I stay in LAX airport hotels a couple of times a month and the shuttle situation is hit and miss with any of the properties. Part of it depends on which contractor the hotel uses for their shuttles and part of it is the flow of traffic with the construction. Believe it or not, it has actually gotten better in the last year+ since they relocated rideshare pickups, but unless a shuttle comes in the first couple of minutes I usually save myself the wait and just walk.

  31. [email protected] Guest

    I agree with those who say to walk. For me, the single best feature of LAX is the number of walkable hotels so that you don't have to wait for the shuttle. I normally fly UA or AC (i.e. terminals 6/7/8) and I've walked as far as the Four Points. For early morning departures it's particularly convenient to not have to get up super early because you don't know when the shuttle is coming, whether...

    I agree with those who say to walk. For me, the single best feature of LAX is the number of walkable hotels so that you don't have to wait for the shuttle. I normally fly UA or AC (i.e. terminals 6/7/8) and I've walked as far as the Four Points. For early morning departures it's particularly convenient to not have to get up super early because you don't know when the shuttle is coming, whether it might be full or how long it will take to drop off the other passengers before you.

  32. Elteetrav Guest

    I stayed there at the end of February and had very good luck with the shuttle. Mmy arrival was after midnight, so not a lot of people then. The next morning I left about 10 am and again had no problem. I agree that the stay was very nice, and I was happy with the room, and the staff.

  33. Andrew Guest

    I stayed in that same property twice last week and had the same frustrations. Waited fifteen minutes for the shuttle to come to terminal 2 without ever seeing one so gave up and walked. It’s a pretty easy walk and there’s normally crew doing it as well so it’s fairly safe. It ended up being .68 miles from terminal 2 to my room so not a very long walk at all.

  34. curds_horrors Guest

    I had no issues with the shuttle when I was there in November. Fingers crossed it will be the same next year February when I visit again for my next trip to Hawaii.

  35. Gene Guest

    What's so special about the dining concept? Many hotels have quick convenience markets, breakfast restaurants, and dinner restaurants.

  36. Brodie Member

    My last stay in Jan was similar to yours. I was trying to catch the shuttle at the Bradley terminal after arriving on Hawaiian Airlines and I was finally able to get on the third shuttle. I depart from LAX tomorrow and was going to book this hotel tonight, but after seeing that it is not an anomaly I'm going to go to the H Hotel instead, who has decent shuttle service.

  37. Hajime Sano Guest

    I'm glad to hear this hotel was a good experience. Living in Pasadena, we've stayed there a few times before morning flights out of LAX. The first two times were when it was still a Radisson. Those were pleasant stays. The last time, it was the day after it lost the Radisson name but before the transition was complete. That stay was chaotic, from check-in to check-out. We weren't affected too much. But there were...

    I'm glad to hear this hotel was a good experience. Living in Pasadena, we've stayed there a few times before morning flights out of LAX. The first two times were when it was still a Radisson. Those were pleasant stays. The last time, it was the day after it lost the Radisson name but before the transition was complete. That stay was chaotic, from check-in to check-out. We weren't affected too much. But there were a lot of angry customers yelling at employees who appeared to be getting no guidance or support from management. I'm glad things have improved.

  38. BoardingAreaFlukie Guest

    As others said, unless you have a ton of uncarryable bags, it's better to walk to the Hyatt/Quickpark as it's so close. I've done it a lot. From T1, it's a quicker walk than to most other terminals!

  39. Arizona Dads New Member

    I stay here almost every other week. Skip the shuttle and walk - not only do you get some exercise but even when the shuttles are on-time they are often slowed down by the LAX congestion. BTW, there are always a large number of travellers and airport/airline employees walking (at all hours) so I have never in the least bit felt unsafe.

    As a Lifetime Globalist, on day of arrival I have been automatically upgraded...

    I stay here almost every other week. Skip the shuttle and walk - not only do you get some exercise but even when the shuttles are on-time they are often slowed down by the LAX congestion. BTW, there are always a large number of travellers and airport/airline employees walking (at all hours) so I have never in the least bit felt unsafe.

    As a Lifetime Globalist, on day of arrival I have been automatically upgraded to a Regency Suite (or better) every stay this year. It just shows up in the app.

    The breakfast is awesome and if you are leaving before 5am, they will work with you if you make the front desk aware. Also, with the Club closed, there is often a happy hour for Globalists with beer and wine - again just ask!

    I have tried various Marriotts and Hilton on Century and none compare to this Hyatt in terms of customer service and convenience.

  40. Stephen Dedalus Guest

    I have stayed here multiple times over the last few years, including twice in the last couple of weeks (also en route back and forth to Hawaii). I like the hotel a lot. Regarding the shuttle, I agree that the main problem is that it is shared with the parking lot, which causes over crowding, especially when leaving the hotel. That being said, I have had good luck being picked up, and I find the...

    I have stayed here multiple times over the last few years, including twice in the last couple of weeks (also en route back and forth to Hawaii). I like the hotel a lot. Regarding the shuttle, I agree that the main problem is that it is shared with the parking lot, which causes over crowding, especially when leaving the hotel. That being said, I have had good luck being picked up, and I find the drivers to be very helpful. Walking to the hotel isn't an option as I have two young children, but I like the idea in general. I also think that the quality of the breakfast
    buffet was very good. The club lounge, when open pre-Covid, was also very nice. My one frustration with the hotel is that tips were not covered as part of the globalist breakfast benefit. In theory, I think the idea is you you are supposed to tell the server that you are a globalist (in which case the tip would be covered presumably), but in practice I found on both recent stays that the server wants and encourages the guest to fill out the check with a room number so that a tip is left, which is not covered. I think this puts globalist guests in an awkward position, having to choose between claiming the full globalist benefit that covers a tip, or not leaving a tip for the hard working servers. Perhaps this is just me and my lack of communication, but I felt like servers deserved a tip and I didn't know how to address this issue at the time. I followed up with front desk, and they confirmed a tip is not covered, at least for the buffet. Still, overall I really like this hotel.

    1. Jimmy’s Travel Report Gold

      We just leave $10 cash on the table.

  41. R B Guest

    I was just there a few days ago.
    I always walk from T4/T5 to the Hyatt Regency. It is not a scenic walk, but I reach within 20 minutes.

  42. Dylan Guest

    If the shuttles look crowded I usually just walk. It's 15-30 min depending on which way you walk.

  43. Chris K Gold

    When ridesharing was relegated to a totally separate area as opposed to picking up at terminal there was a major issue with this shuttle as it was one of the closest hotels to go to and then get your uber/lyft. Was better than walking if you were at terminal 4/5

  44. Bogan Guest

    I had similar issues with the shuttle buses when I stayed there a couple of months ago. I found the drivers quite rude. I guess dealing with that traffic all day will do that to you.

  45. AdamH Guest

    I am actually surprised you had shuttle issues with this hotel. I find they usually have among the best shuttle reliability because they are connected with a parking garage as opposed to with other hotels. The parking garages normally have much more competition between one another along with more guests coming and going. I don't think I have ever waiting more than a few minutes for this shuttle. I guess YMMV

Featured Comments Most helpful comments ( as chosen by the OMAAT community ).

The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered.

Brian G. Member

"’ll see four or five shuttles from a competing hotel pass, and then finally the shuttle for the hotel I’m staying at shows up." Not just you, that is everyone.

4
HkCaGu Guest

This is what I recommend for those arriving T3, TBIT, T4 and T5: Stay downstairs, and take the LAX-it shuttle to the LAX-it lot (for Uber/Lyft/Opoli/taxi). These shuttles serve maybe 2 terminals max. After getting off at LAX-it lot, your walk to Hyatt is a lot easier.

3
Christ Guest

This is my go-to hotel only because I don't need to depend on a shuttle. It's so easy to walk across from any of the terminals. For years I stayed at the Renaissance until I finally had enough with its infrequent, unreliable shuttle service

2
Meet Ben Schlappig, OMAAT Founder
4,523,713 Miles Traveled

25,807,500 Words Written

28,675 Posts Published

Keep Exploring OMAAT