Review: Hawaiian Airlines Plumeria Lounge Honolulu Airport (HNL)
NAME: Hawaiian Airlines Plumeria Lounge Honolulu
Airport: HNL
DATE: March 2022
REVIEW RATING:
BEN SAYS: Hawaiian Airlines' Plumeria Lounge in Honolulu might just be the most underwhelming "flagship" lounge of any airline. Expect a crowded space and a very limited food selection.

Prior to our flight from Honolulu to Kona we had the chance to check out the Hawaiian Airlines Plumeria Lounge, might just be the saddest “flagship” hub lounge of an airline anywhere? I can’t really complain since we accessed with Priority Pass, but it’s sad that this is also Hawaiian Airlines’ lounge for international business class passengers.

Hawaiian Airlines Plumeria Lounge Honolulu location

The Plumeria Lounge is located in Terminal 1 at Honolulu International Airport (HNL). Once you’ve cleared security, just followed the signage toward the Wiki-Wiki Shuttle, as the lounge is located in the same area, near gate A18.

Honolulu Airport terminal

You should also eventually see signage explicitly for the Plumeria Lounge.

Plumeria Lounge Honolulu Airport signage

Just take the escalator up a level (to the third floor), and then the entrance to the lounge is right there.

Plumeria Lounge Honolulu Airport escalator
Plumeria Lounge Honolulu Airport escalator
Plumeria Lounge Honolulu Airport exterior

Hawaiian Airlines Plumeria Lounge Honolulu hours & entry requirements

The Plumeria Lounge is open daily from 7AM until 6PM, so it covers a majority of the departures from the airport. As far as Plumeria Lounge access goes:

  • The lounge is open to those flying Hawaiian Airlines business class to international destinations, plus those flying Hawaiian Airlines first class to the mainland East Coast (others flying to the mainland don’t get access to this lounge)
  • The lounge is also open to HawaiianMiles Pulani Platinum members traveling same day on an international flight
  • The lounge is open to Priority Pass members, and of course there are lots of great cards offering Priority Pass™ memberships
  • The lounge sells day passes at the door for $40

As you may have guessed, a vast majority of passengers visiting this lounge do so via Priority Pass.

Plumeria Lounge Honolulu Airport reception

Hawaiian Airlines Plumeria Lounge Honolulu seating & layout

The Plumeria Lounge is just over 3,000 square feet, so while it’s not tiny, it’s not exactly huge given how many passengers potentially use the lounge. Hawaiian Airlines describes this lounge as “a special place for guests to relax and share memories of the sights, sounds, and flavors of the Islands.” That might be a bit of a stretch.

The lounge primarily consists of one big room, and when we arrived there were barely any empty seats. Roughly half of the lounge has seats in various arrangements intended for relaxing, along with a communal table along the windows.

Plumeria Lounge Honolulu Airport seating

The other side of the lounge has a bunch of dining tables.

Plumeria Lounge Honolulu Airport seating

There was also a sitting area near the entrance. When we arrived it was roped off, but there weren’t any open seats in the lounge. Just at that moment they opened this space, as I guess this is typically reserved for Hawaiian Airlines international business class passengers, and such a flight had just left.

Plumeria Lounge Honolulu Airport seating

Hawaiian Airlines Plumeria Lounge Honolulu food & drinks

The Plumeria Lounge has one of the most basic food spreads I’ve seen at any Priority Pass lounge, and that’s saying quite a bit.

Plumeria Lounge Honolulu Airport buffet

The lounge had small saran-wrapped mini-sandwiches and whole fruit, packaged chips, and packaged gummies.

Plumeria Lounge Honolulu Airport food

For those expecting hot meals, you’re in luck — there are instant noodles with hot water!

Plumeria Lounge Honolulu Airport food

By comparison the drink selection was impressive, with a soda fountain, a coffee machine, and an ice machine.

Plumeria Lounge Honolulu Airport drinks

There was also some self-serve wine.

Plumeria Lounge Honolulu Airport drinks

Water was available in little rationed cups, as was POG juice. You’ve gotta love hydrating four ounces at a time…

Plumeria Lounge Honolulu Airport drinks

Credit to the lounge, they did have some Hawaiian POG hard seltzer, which seems like a cute touch. There was also one beer from Maui, plus Heineken.

Plumeria Lounge Honolulu Airport drinks

Hawaiian Airlines Plumeria Lounge Honolulu bathrooms

The lounge had pretty standard bathrooms, which were well maintained, but seemed quite small given how many guests there were in the lounge. There weren’t any shower facilities.

Plumeria Lounge Honolulu Airport bathroom

Bottom line

If you’re passing through Honolulu Airport as a Priority Pass member, the Plumeria Lounge could be worth dropping into, if you really want a beverage, or… well, actually that’s the only reason I can think of. But purely in terms of sitting in comfort, you’ll find a lot more space and better views in the terminal.

What’s perhaps more noteworthy is that I’d still consider this to be the better of the two Priority Pass lounges at the airport, as the IASS Lounge is even worse. Lastly, I find this lounge to be particularly disappointing as Hawaiian Airlines’ primary space for international business class passengers.

If you’ve visited the Plumeria Lounge, what was your experience like?

Conversations (49)
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Daniel Guest

Looks like an assisted living facility.

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Jay Guest

The most disgusting service I have come across anywhere around the world. Rude staff that bark at you to go to their second priority lounge, walked half an hour to find the second lounge to find it only had cereal and drinks!! We had two priority passes and the lady had the nerve to want to charge a 3 yld and said we to ensure we clean after ourselves upon exit. There was nothing on offer to eat and they want to charge a child! Never seen anything like it. This form does not allow you to choose 1 star, it illegally had it set to five stars! Something is seriously wrong with this company!

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Andrew Ratermann Guest

We flew first class from Honolulu to California and as such we were denied access as only east coast first class locations count. I have Priority Pass which did get us access. They told us we had to sit at the bar stools at the work table because they had to save the cushioned seats and low seats for International customers. They even moved people around at the work tables to squeeze as many as possible into this area. There were 26 open "reserved" seats which remain open for most of ou three hour wait. Definitely felt like a second class citizen. Food selection was minimal. The did have good drink selection, but only one beer type and one brand of wine, a cab, and a chardonnay.

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Fageordy Guest

It's been a while since I went to the upstairs lounge at HNL. Based on the images provided in this review and the description, they've renovated it or changed it, it's looks very different. They never had that window table with bar stools before, the check-in desk was moved slightly and looks more current. The refreshments bar is bigger and in a corner. They also have more to choose from now. Last time I was there it was the pretzel mix bags that they serve inflight and the little water and POG cups also served on island hops. I'm surprised they have sandwiches, wine, and instant noodles. There's also the lounge downstairs on the same level as all the gates, I think that used to be Aloha Airline's lounge because I remember walking past it when I was younger and it had the Aloha Airlines logo on the door. My most recent Hawaiian lounge experience was a few months ago at OGG returning home to HNL. I think the OGG lounge more closely resembles what the HNL Flagship lounge used to be like. At OGG I didn't see wine, sandwiches, fresh fruit, instant noodles. From what I remember it looks the same as before, though, it's been a while since I last went to the OGG lounge. As far as selection goes, definitely not the same as the new flagship lounge in HNL. Fortunately I had treats my friend from Kula bought for me, so I snacked on those in the lounge. At least you can fill or refill your water bottle in the lounge, there's a water dispenser, so you don't have to rely on the little water cups that they serve inflight. I haven't been to any super swanky airline lounges, but I've been to some that were more elevated than the Hawaiian lounges. Alaska's at SEA was pretty nice and they have a nice buffet spread, the food was alright. Been to United's SFO lounge, but I know it's been improved since I experienced it some 15 years ago, they definitely have more food options.

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Sadly lacking Guest

Sitting in the Plumeria lounge and I must say this is by far , not even close the worst business /first class lounge I’ve visited. For what should be the premier lounge for HA, it is somewhat embarrassing. I’ve been to multiple Delta, AA, United, Emirates and Virgin Atlantic . Most are almost posh, with variety of excellent hot food, salad , sandwiches , even cheese and crackers, with most having a bar. The only good thing about Plumeria is a decent wine selection. Very disappointing .. The only good thing about this

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