Review: Grand Hyatt Hong Kong Grand Suite

Review: Grand Hyatt Hong Kong Grand Suite

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I’ve been to Hong Kong dozens of times over the years, and have reviewed a good number of properties, including the following:

Amazingly my first ever stay at the Grand Hyatt was earlier this year, though I only stayed for one night. I arrived late at night and left early the next morning, so didn’t have the chance to really experience it. Beyond that, the Grand Hyatt has upgraded their Grand Club since then, which I’ve consistently heard great things about.

The Grand Hyatt Hong Kong has pretty high rates. For the dates we stayed, the rate for a standard room was 5000HKD per night (~$645).

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The Grand Hyatt is a Category 6 Gold Passport property, making a free night redemption 25,000 points. However, this hotel is extremely good about making Points + Cash awards available (as of a few weeks ago you can book these awards online). That made the cost for our five night stay 12,500 points plus 1163HKD (~$150) per night.

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That’s an absolute bargain compared to the paid rate. On top of that, I was then able to use a Diamond Suite Upgrade to confirm an upgrade to a Grand Suite, which retailed for 9,000HKD (~$1,160) per night.

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Stays like this are such a nicer reminder of how awesome status and points are.

We took a taxi from the airport to the Grand Hyatt. Since we were arriving early on a Sunday morning, traffic was virtually non-existent. The taxi ride cost ~300HKD including tolls, and took about 30 minutes.

The Grand Hyatt looks very much like an office building from the outside, so it’s not the most charming exterior. It’s the same design as the Renaissance Hotel located next door.

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Grand Hyatt Hong Kong exterior

The Grand Hyatt’s lobby is gorgeous and grand. I guess that shouldn’t come as a surprise, given that this is Grand Hyatt’s flagship international property.

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Grand Hyatt Hong Kong lobby

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Grand Hyatt Hong Kong lobby

There was a beautiful floral arrangement right by the entrance.

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Grand Hyatt Hong Kong lobby

We were welcomed by the bellmen and directed to check-in, which is located on the opposite side of the lobby of the entrance. There was a special Gold Passport check-in desk, where we were quickly assisted.

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Grand Hyatt Hong Kong reception desk

I was thrilled and shocked to find out that our room was in fact ready. The day before I had checked suite availability for the night prior to our arrival (usually a good indicator of whether or not a suite will be available for an early check-in), and there wasn’t any availability. I assume this meant it would be a while until we could check-in, but I guess we lucked out.

The friendly associate informed us of all the Diamond benefits at the hotel, including access to the Grand Club, which can be accessed through the 30th floor.

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Grand Hyatt Hong Kong Diamond welcome letter

With keys in hand we headed towards the elevators, which were just past the flower shop. The flower shop had some gorgeous arrangements, so was a nice thing to walk past every time we were leaving the hotel.

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Grand Hyatt Hong Kong lobby flower shop

Our suite was located on the 14th floor, which is one of the lower floors of the hotel. Upon exiting the elevator we turned left, and then our room was at the second turn.

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Grand Hyatt Hong Kong hallway

We were assigned room 1410, a Grand Suite.

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Grand Hyatt Hong Kong Grand Suite entrance

The room had a sort of triangular shape. There was a long entryway with the toilet to the right, bathroom to the left, and living room straight ahead.

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Grand Hyatt Hong Kong Grand Suite entrance

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Grand Hyatt Hong Kong Grand Suite entrance

The living room featured a table with two chairs, and an “L” shaped couch.

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Grand Hyatt Hong Kong Grand Suite living room

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Grand Hyatt Hong Kong Grand Suite living room table

The couch faced the TV, which was next to the minibar and espresso machine.

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Grand Hyatt Hong Kong Grand Suite living room couch

This hotel has a Nespresso machine, which is a nice feature.

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Grand Hyatt Hong Kong Grand Suite Nespresso machine

The (complimentary) pods were in the minibar next to it, along with minis, snacks for purchase, and complimentary bottled water.

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Grand Hyatt Hong Kong Grand Suite Nespresso pods & minibar

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Grand Hyatt Hong Kong Grand Suite minibar

Below that was the refrigerated minibar.

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Grand Hyatt Hong Kong Grand Suite minibar

The living room was separated from the bedroom by a sliding door. The bedroom had a comfortable king size bed with soft pillows.

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Grand Hyatt Hong Kong Grand Suite bedroom

It faced a wall-mounted TV, and also the living room. I sort of loved that there was a long sliding door between the living room and bedroom, which meant you could have total privacy if you wanted, but also made the room feel more “open,” if desired.

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Grand Hyatt Hong Kong Grand Suite bedroom

Next to the bed was what’s probably my favorite hotel amenity evera complimentary 4G smartphone you could use for the duration of your stay. You could use this as a Wi-Fi hotspot, and could also use it to make complimentary phone calls to the US, UK, Australia, Singapore, and China. Apparently these are becoming pretty common at hotels in Hong Kong, which is awesome. The Grand Hyatt associate informed us that the Grand Hyatt was apparently the first hotel to offer 4G ones.

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Grand Hyatt Hong Kong smartphone

The bathroom had an open layout, in the sense that it could be accessed from both the bedroom and the foyer. There were blinds between the bathtub and bathroom which could be lowered with the flip of a switch.

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Grand Hyatt Hong Kong Grand Suite bathroom

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Grand Hyatt Hong Kong Grand Suite bathroom

The bathroom itself featured a soaking tub, walk-in shower, and sink.

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Grand Hyatt Hong Kong Grand Suite bathroom

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Grand Hyatt Hong Kong Grand Suite bathroom

I thought it was gorgeously appointed, aside from the June Jacobs toiletries which this hotel offers. I realize these are “brand standard,” but you’d think there would be a difference between an airport Grand Hyatt and their international flagship one, which retails for $500+ per night.

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Grand Hyatt Hong Kong Grand Suite June Jacobs toiletries

Between the bedroom and bathroom was a decent sized closet and luggage storage rack.

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Grand Hyatt Hong Kong Grand Suite closet

Then across the hall from the bathroom was the room with the toilet. It’s sort of interesting that this was completely separate from the rest of the bathroom. Sometimes you’ll see a separate half bathroom in a suite, but in this case it was just the other part of the “main” bathroom.

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Grand Hyatt Hong Kong Grand Suite toilet

It just featured a sink.

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Grand Hyatt Hong Kong Grand Suite toilet

Then next to it was another small closet.

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Grand Hyatt Hong Kong Grand Suite closet

The suite had more than 180 degree views of Victoria Harbour and Hong Kong Island. Unfortunately the area immediately next to the Grand Hyatt is a massive early stage construction zone. At the moment it’s not the best view, though perhaps it’s still better than the likely obstructed view once construction of new high-rises is complete.

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Grand Hyatt Hong Kong Grand Suite view

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Grand Hyatt Hong Kong Grand Suite view

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Grand Hyatt Hong Kong Grand Suite view

I thought the suite was perfect. The Wi-Fi in the room was fast, and I loved that the suite consisted of two distinct areas you could close the door between, which is helpful given how screwed up my time schedule is.

The Grand Club opened just a few months ago after a huge renovation. The Grand Club can be accessed through the 30th floor, which is where the reception is located.

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Grand Hyatt Hong Kong Grand Club entrance

Then there’s a staircase which takes you up to the 31st floor, which is where the actual lounge is.

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Grand Hyatt Hong Kong Grand Club staircase

The Grand Club itself is stunning, easily one of the nicest club lounges I’ve ever seen. It’s a good size, and even though it’s usually quite busy, it never really feels overcrowded. There’s a main area to the lounge which is sectioned off into two areas, thanks to long, artsy, vertical barriers.

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Grand Hyatt Hong Kong Grand Club

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Grand Hyatt Hong Kong Grand Club

The lounge consists mostly of traditional dining tables, but also has some more “lounge-like” couches.

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Grand Hyatt Hong Kong Grand Club

The lounge has stunning views of Victoria Harbour, Kowloon, and Hong Kong Island (and because it’s on a higher floor, the construction isn’t quite as noticeable).

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Grand Hyatt Hong Kong Grand Club view

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Grand Hyatt Hong Kong Grand Club view

Then there’s another room facing Hong Kong Island rather than Victoria Harbour, which is located behind the buffet setup.

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Grand Hyatt Hong Kong Grand Club

Breakfast is served in the club lounge from 7AM until 10:30AM (11AM on weekends), and consists of an impressive spread, not just in terms of variety, but also in terms of quality.

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Grand Hyatt Hong Kong Grand Club breakfast buffet

There are all kinds of pastries, croissants, rolls, etc.

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Grand Hyatt Hong Kong Grand Club breakfast buffet

There were several types of cereal, fresh fruit, yogurt, muesli, fruit juice, etc.

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Grand Hyatt Hong Kong Grand Club breakfast buffet

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Grand Hyatt Hong Kong Grand Club breakfast buffet

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Grand Hyatt Hong Kong Grand Club breakfast buffet

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Grand Hyatt Hong Kong Grand Club breakfast buffet

Then there was cheese, fresh fruit, salad, cold cuts, etc.

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Grand Hyatt Hong Kong Grand Club breakfast buffet

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Grand Hyatt Hong Kong Grand Club breakfast buffet

There were several hot options as well, including dim sum, eggs prepared in various ways, sausage, and bacon.

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Grand Hyatt Hong Kong Grand Club breakfast buffet

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Grand Hyatt Hong Kong Grand Club breakfast buffet

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Grand Hyatt Hong Kong Grand Club breakfast buffet

There was also an espresso machine with good cappuccinos. While you could serve yourself, service in the lounge tends to be really good, meaning the servers will usually offer you something before you have the chance to help yourself.

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Grand Hyatt Hong Kong Grand Club espresso machine

There was also a limited menu selection for Chinese options.

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Grand Hyatt Hong Kong Grand Club breakfast menu

In the afternoon there was a selection of five or six sweet options, which rotated daily.

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Grand Hyatt Hong Kong Grand Club afternoon sweets

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Grand Hyatt Hong Kong Grand Club afternoon sweets

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Grand Hyatt Hong Kong Grand Club afternoon sweets

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Grand Hyatt Hong Kong Grand Club afternoon sweets

I especially loved the egg tarts, which are probably my favorite sweet treat in Hong Kong.

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Grand Hyatt Hong Kong Grand Club afternoon sweets

There was an evening cocktail reception from 5:30PM until 7:30PM.

The first thing worth noting is that the alcohol selection was fantastic.

As a fan of gin & tonics, I was happy to see they had both Bombay Sapphire and Tanqueray gin.

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Grand Hyatt Hong Kong Grand Club evening cocktails

But much more importantly, they had free flowing Ruinart champagne on offer. For a club lounge that’s fantastic.

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Grand Hyatt Hong Kong Grand Club evening drinks

The food selection was also excellent. While not really a dinner substitute (well, unless you want to consume most of your dinner calories in liquid form), everything was great quality.

There were several rotating dishes served in individual glasses, and then salmon, cheese, nuts, cold cuts, and all kinds of bread.

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Grand Hyatt Hong Kong Grand Club evening snacks

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Grand Hyatt Hong Kong Grand Club evening snacks

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Grand Hyatt Hong Kong Grand Club evening snacks

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Grand Hyatt Hong Kong Grand Club evening snacks

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Grand Hyatt Hong Kong Grand Club evening snacks

Then there was some sushi, along with four hot dishes, which were tasty and also quite filling.

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Grand Hyatt Hong Kong Grand Club evening snacks

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Grand Hyatt Hong Kong Grand Club evening snacks

The Grand Club is a fantastic space. Not only does it have amazing views and is it gorgeously designed, but the service is consistently excellent. A special shout out to Scott in the club lounge, who is one of the best people in the hospitality industry. He seems to always be working, and couldn’t be friendlier and more attentive. He’s one of those people who takes ownership for “his” club, and treats everyone who visits like they’re a guest in his home. Kudos to Scott for making an already great lounge even better, as he’s one of a kind.

What I didn’t realize till the second morning is that Diamond members can actually also have breakfast in the hotel’s restaurant, located one level above the lobby.

The restaurant serves breakfast from 6:30AM until 10AM on weekdays, and until 11AM on weekends.

The restaurant is huge and is nice in the sense that it’s part of the expansive lobby, though the furniture is past its prime. While the hotel was recently renovated, I’m pretty sure the furniture in the restaurant wasn’t part of that project.

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Grand Hyatt Hong Kong restaurant breakfast

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Grand Hyatt Hong Kong restaurant breakfast

The restaurant has a massive breakfast buffet, consisting of anything you could possibly imagine, from Asian to Western. I’ll let the pictures speak for themselves.

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Grand Hyatt Hong Kong restaurant breakfast buffet

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Grand Hyatt Hong Kong restaurant breakfast buffet

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Grand Hyatt Hong Kong restaurant breakfast buffet

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Grand Hyatt Hong Kong restaurant breakfast buffet

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Grand Hyatt Hong Kong restaurant breakfast buffet

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Grand Hyatt Hong Kong restaurant breakfast buffet

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Grand Hyatt Hong Kong restaurant breakfast buffet

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Grand Hyatt Hong Kong restaurant breakfast buffet

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Grand Hyatt Hong Kong restaurant breakfast buffet

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Grand Hyatt Hong Kong restaurant breakfast buffet

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Grand Hyatt Hong Kong restaurant breakfast buffet

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Grand Hyatt Hong Kong restaurant breakfast buffet

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Grand Hyatt Hong Kong restaurant breakfast buffet

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Grand Hyatt Hong Kong restaurant breakfast buffet

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Grand Hyatt Hong Kong restaurant breakfast buffet

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Grand Hyatt Hong Kong restaurant breakfast buffet

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Grand Hyatt Hong Kong restaurant breakfast buffet

We ended up having breakfast in the restaurant for the remaining mornings. In the restaurant we had to sign for the full price of the buffet, though the charges were proactively removed at check-out.

The Grand Hyatt’s gym & pool are located on the 11th floor. The 24 hour gym is huge, though the overall design feels a bit dated, even if the equipment itself is modern.

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Grand Hyatt Hong Kong gym

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Grand Hyatt Hong Kong gym

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Grand Hyatt Hong Kong gym

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Grand Hyatt Hong Kong gym

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Grand Hyatt Hong Kong gym

Then there’s also a large outdoor pool. I especially love the trees as you walk outside, which remind me of Japan.

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Grand Hyatt Hong Kong pool

The pool is large, and for a city hotel quite impressive. I’m not really someone who swims unless I’m at a resort, so I didn’t use it. The one afternoon I went to take pictures of it there was a thunderstorm, which explains why the pool was so empty. 😉

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Grand Hyatt Hong Kong pool

Grand Hyatt Hong Kong bottom line

The Grand Hyatt Hong Kong will be my “go to” hotel in Hong Kong from now (though I’ll try to review some new properties, so I might not actually visit as often as I’d like). As a Diamond booking using Points + Cash and a Diamond Suite Upgrade it’s a spectacular value.

The suites are gorgeous, the location is great (though some prefer staying in Kowloon — see the end of this post for my thoughts on staying in Kowloon vs. Hong Kong Island), and the club lounge is possibly the best of any Hyatt I’ve visited (Scott is the icing on the cake).

I do find the prices for a standard room at this hotel to be quite puzzling, since it’s often priced higher than the Ritz-Carlton. But given how much Points + Cash availability this hotel makes available, I don’t see myself ever looking at paying those rates.

Have you stayed at the Grand Hyatt Hong Kong? Do you have a favorite hotel in Hong Kong?

Conversations (36)
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  1. FreeTravelGuys Member

    Just stayed at this hotel and have a couple of updates to add for what it's worth. My welcome letter actually says "Complimentary 3 pieces of laundry/pressing per day" instead of Ben's letter for 1 free suit. That is a fantastic upgrade to this benefit. Had I known in advance I would have packed an even lighter version of my carry-on. We definitely took advantage of that benefit quite a bit over our stay.
    ...

    Just stayed at this hotel and have a couple of updates to add for what it's worth. My welcome letter actually says "Complimentary 3 pieces of laundry/pressing per day" instead of Ben's letter for 1 free suit. That is a fantastic upgrade to this benefit. Had I known in advance I would have packed an even lighter version of my carry-on. We definitely took advantage of that benefit quite a bit over our stay.
    The second thing is based on what I've read online, the construction project is not a high-rise. It's some sort of traffic bypass. So the hotel shouldn't lose the harbor view once it's completed.

  2. Anthony Guest

    I'm currently staying in the same exact suite - 1410 :)

    Love the hotel and lounge. The phone is an awesome amenity. I love being connected everywhere I go.

  3. E Guest

    For Hong Kong, I prefer MO which never fails to deliver and it is much closer to the mtr. But I can never resist the food at Tiffin (Grand Hyatt) especially the AMAZING icecream bar :D

  4. Ken Guest

    Does Hyatt still do Diamond matches for top tier status at brands other than Starwood? I'd Love Hyatt Diamond since HHonors Diamond is great until you realize it's 80k points for a single night in HKG.

  5. GoldenMile Guest

    Yes! These are the reviews I was waiting for. Great writeup Ben. Does anyone have any suggestions for sights/restaurants on HKG Island. Yes, I know the peak tram but what else?

  6. JJ Guest

    I recently stayed in room 1910, and I would have to agree with most parts of your review. The suite is very nice but the design is a bit...boring. I would echo many of the commenters' sentiments about the location. It is a convention hotel and the nearest MTR is about a 10 minute walk at Wan Chai. Next time I'll try HR TST.

  7. James Barry Guest

    If I can weigh-in as a CST - Certified Small Timer - the Hyatt Sha Tin is probably the best value in Hong Kong. It's a 5-star hotel with a great pool and an iffy location in the New Territories. Current rates are about 1100 HKD on advance-purchase. To give some context, that's $195 Cdn, $142 US, and 93 GBP.
    My wife and I spent a week there in November, lounging at the pool...

    If I can weigh-in as a CST - Certified Small Timer - the Hyatt Sha Tin is probably the best value in Hong Kong. It's a 5-star hotel with a great pool and an iffy location in the New Territories. Current rates are about 1100 HKD on advance-purchase. To give some context, that's $195 Cdn, $142 US, and 93 GBP.
    My wife and I spent a week there in November, lounging at the pool in the mornings and venturing out in the afternoons. It's a 30-second walk from University station on the MTR.

    Two caveats: there are few restaurants around, so you're reliant on the hotel's restaurants unless you're eating before you return. And, the MTR line inexplicably requires a transfer to reach Kowloon, and two transfers to reach Hong Kong. Not ideal, but I'm happy for a longer commute with $300 a day savings.

    One final point: we loved HK, but the island itself isn't pedestrian-friendly in the harbour area. There are many places where one can't cross the street at street level - so expect lots of stairs up and down to get around.

  8. EricB New Member

    @Lucky, excellent, thorough review - thank you. all things considered, which would you recommend, GH or HR TST assuming both had points+cash availability and I could apply DSUs? Thanks!

  9. Joshua New Member

    Hey Ben

    Thanks for the write-up but this might be one of those few times that I would differ from you.
    No doubt GH looks great, but from the photos and the facts presented:

    [] the 'grand' suite looks small. Ever tried the boutique 'Lanson Place'? (and no, I am not being paid for this) Their rooms are just as big with a bit lesser of the top-end frou-frou luxuries, but at a third...

    Hey Ben

    Thanks for the write-up but this might be one of those few times that I would differ from you.
    No doubt GH looks great, but from the photos and the facts presented:

    [] the 'grand' suite looks small. Ever tried the boutique 'Lanson Place'? (and no, I am not being paid for this) Their rooms are just as big with a bit lesser of the top-end frou-frou luxuries, but at a third of the price
    [] breakfast spread looks great, but is quite comparable to those of other premier HK properties e.g. W
    [] for that price, you could get a similar or larger suite at the Four Seasons e.g. 1BR apartment. Facilities and location at FS are superior by a notch

    Anyway, just my SPG point's worth....

  10. Matt D Guest

    Looks like an excellent property. Got Hyatt to match my status with Hitlon, but only got Platinum so I'd never get a room like that.

    Just stayed in the Conrad in August and I have to say I was a little disappointed. I've come to expect Conrads to be the modern and luxurious brand from Hilton after my stays in New York and Dubai. The one in HK just seemed dated tbh.

    Maybe on...

    Looks like an excellent property. Got Hyatt to match my status with Hitlon, but only got Platinum so I'd never get a room like that.

    Just stayed in the Conrad in August and I have to say I was a little disappointed. I've come to expect Conrads to be the modern and luxurious brand from Hilton after my stays in New York and Dubai. The one in HK just seemed dated tbh.

    Maybe on my next trip to HK in July I'll consider a Hyatt property just to give it a try for a night. Grand Hyatt looks terrific but from what I've read now is a little ways from all the action.

  11. MB Member

    Wow, guess I'm in the minority here. I find the building ugly for hk and the interior way over the top. Scratch this one from the list for my trip in May. Stayed at IC in past, other than the size of the hotel, I loved the pool and location.

  12. Bob Trial Guest

    Lucky, the Airport Express is 24 minutes..runs every 10 minutes....and there's a free shuttle from the Airport Express Station in Central to the Grand Hyatt. Just sayin'.

  13. Kacee Guest

    This is a very nice hotel with exemplary service but the location is an issue unless you are there for a convention. Even the Star Ferry, which should be an easy walk, is difficult to access due to the construction.

    I much prefer the location of both Conrad and HR TST.

  14. Flyingfish Guest

    Ruinart champagne is the real deal. Otherwise, i cannot see why it shld be priced so high; 5000hkd for base room is quite ridiculous. Better off staying elsewhere for better value. Just the room itself cannot justify 5000hkd.
    Keep the Ruinart flowing.

  15. Randy Guest

    @Allen - I agree that the Grand Hyatt location is not the best. It is a long walk to the MTR. Also, if you take the Airport Express from to Hong Kong Station, there is no free shuttle service direct to the Grand Hyatt. The shuttle goes to the convention center, which is a short walk, but you have to go out to the street and walk down the block - hence no Bell service.

    ...

    @Allen - I agree that the Grand Hyatt location is not the best. It is a long walk to the MTR. Also, if you take the Airport Express from to Hong Kong Station, there is no free shuttle service direct to the Grand Hyatt. The shuttle goes to the convention center, which is a short walk, but you have to go out to the street and walk down the block - hence no Bell service.

    Lounge looks nice - but looks like standard breakfast food. So I the restaurant gives you a better option.

    By comparison - for the same price range - the JW Marriott has a super lounge, with food mid-day as well, eggs to order from a counter bar (as well as buffet) plus many options - more like the restaurant. And the MTR is an inside walk through the downstairs shopping mall from the JW. And great dinner food.

    The Grand Hyatt is pretty much a convention hotel - similar to the Renaissance on the other side of the convention center. While nice, I would not call the Grand Hyatt luxury in terms of Luxury hotels in Hong Kong.

  16. Beachan Diamond

    @Bill

    Thanks for the IC comparison

    Lucky, could you compare the IC to the GH as well? I have two free night Crete to us up at an IC. For $80/night, I can upgrade to a deluxe harbor view ( my Ambassador status doesn't count on award stays) or do points and cash and use a DSU (I'm a new Diamond) . While normally lounge counts for me, I'm gonna do a splurge dinner so...

    @Bill

    Thanks for the IC comparison

    Lucky, could you compare the IC to the GH as well? I have two free night Crete to us up at an IC. For $80/night, I can upgrade to a deluxe harbor view ( my Ambassador status doesn't count on award stays) or do points and cash and use a DSU (I'm a new Diamond) . While normally lounge counts for me, I'm gonna do a splurge dinner so evening lounge isn't too important). I love suites and views. Leaning towards the IC because it seems like the best place to use them before they expire, but if the GH blows away the IC (suite vs deluxe harborview) then I might reconsider. ((I DSUs that I get now can't be used for stays after 2/17, I'll have more than I can use)

  17. Josh G Guest

    Lucky was that Indian food in the breakfast buffet? Looked like naan and the traditional Indian condiments (chutney, raita, etc)

  18. Penn Adam Guest

    @adam

    Why does it matter if he closed the bathroom curtain or not?

  19. Randy Guest

    Ben - are you being paid by Hyatt for these reviews? I posted some negative comments on the hotel as compared to Marriotts and it appears these were deleted.

  20. smittytabb Guest

    Wow, I was just there last week. Used points and cash and the Diamond suite upgrade as well. Also had a grand suite. Had no idea you could have breakfast in the restaurant. Darn.

  21. Khoa Guest

    Great review.

    I've never been disappointed by the Grand Hyatt Hong Kong.

    The rooms are always of great standard but what differentiates is the staff interaction at every point. The staff are genuinely proactive, friendly and helpful and are what makes this property special, in my view.

    The free-flow champagne all day is also most welcome !

  22. George Member

    Nice review! :)
    I've stayed at the Upper House and the Icon Hotel. Both are really great hotels!
    This Grand Hyatt looks really nice as well!

  23. Allen Guest

    I just stayed at GH, Conrad and Hyatt Regency TST on a trip about 5 weeks ago. Your GH Suite seems to only be marginally bigger than the standard room and being on a low floor, the view is not as good as the standard room (I was on the 21st floor directly facing the bay and convention center). I did not experience the Grand Club, but from the pics, it seems to be better...

    I just stayed at GH, Conrad and Hyatt Regency TST on a trip about 5 weeks ago. Your GH Suite seems to only be marginally bigger than the standard room and being on a low floor, the view is not as good as the standard room (I was on the 21st floor directly facing the bay and convention center). I did not experience the Grand Club, but from the pics, it seems to be better than the Conrad's offerings, which I did try. Although I thought this was the nicest and most modern hotel of the 3 and also had the best views, I would not stay here again simply because you have to walk 10-15 minutes to get to the MTR with multiple sky bridges. Personally liked the HR TST because of easy access to MTR and food and shopping options in the immediate vicinity even though it was the least luxurious. Also loved the 4G phone as well.

  24. Djibouti Guest

    Having just stayed at this property and the Hyatt Regency in Kowloon, I must say the HR is the obvious winner for vacationers. You can't walk to almost anything from the GH but the HR is smack in the middle of the action. We weren't in a suite at the HR but the room was very nice. The renovation at the GH itself was extremely distracting as was the construction next door... Which btw is...

    Having just stayed at this property and the Hyatt Regency in Kowloon, I must say the HR is the obvious winner for vacationers. You can't walk to almost anything from the GH but the HR is smack in the middle of the action. We weren't in a suite at the HR but the room was very nice. The renovation at the GH itself was extremely distracting as was the construction next door... Which btw is a new subway station.

    @Bill: I stayed at the W before. Nice property but like the GH, not very well situated. Sheraton is a vastly superior location.

  25. Chris Guest

    @Euro - the Conrad and the hotels right there by Admiralty are much easier access to the subway than the Grand Hyatt. I have stayed at both places before

  26. Chris Guest

    Great review Ben - love this hotel! I'm wondering whether you ever take videos and would consider using those in the reviews. Sometimes seeing a space in a walkthrough is really helpful and sometimes better than just pictures. Just a thought...safe travels!

  27. Euro Gold

    How easy is it to access the subway from the hotel? Thought of staying here, but instead chose the Conrad for ease of access.

  28. WME Guest

    Sounds amazing! That said - I belive that the finest hotel in the world, by a decent margin, is the Mandarin Oriental at 5 Connaught in HK.

    I don't think this is a "points/status" hotel, rather you get what you pay for the best location in HK and arguably best city hotel in the world.

  29. Bill Member

    Sounds like a yummy stay at the Grand Hyatt. HK hotels tends to be expensive most of the year and I'm not sure why. Would you one day use your SPG points and review the W Hotel Hong Kong? It looks fantastic!
    I'm planning to make a trip to HK and I'm deciding if I want the Sheraton HK or at the W Hotel HK

  30. Traveler C Guest

    What did you think about the service though? I found it to be quite disappointing and not to the level of GHs.

  31. Paul Rowland Guest

    Good review, thanks. I do find it quite amusing that a hotel that charges so much for a night still charges for minor treats out of the snack/minibar.

  32. Bill Guest

    I agree that the GH Hong Kong is a great hotel and that you got a tremendous value. Cash and Points plus DSU is a no-brainer in a city as pricey as HKG can often be.

    But I also believe the GH Hong Kong is a bit disappointing in some ways. Even the suites, which certainly are spacious, are not as luxurious as you'd expect based on the rates. That breakfast certainly suggests luxury;...

    I agree that the GH Hong Kong is a great hotel and that you got a tremendous value. Cash and Points plus DSU is a no-brainer in a city as pricey as HKG can often be.

    But I also believe the GH Hong Kong is a bit disappointing in some ways. Even the suites, which certainly are spacious, are not as luxurious as you'd expect based on the rates. That breakfast certainly suggests luxury; many other amenities and elements just feel like this is a very nice but much larger Hyatt property IMO.

    For value, there is no question the GH delivers. For luxury, though, this is a property and city where I think Hyatt fails to quite hit the bar. The IC nails it on view and location, service and food much like the GH, but its rooms/suites do feel more dated--yet the IC is substantially cheaper. I find the IC to be more luxurious all-around than the GH--and with some of the best views in the city. I still think the RC would be the unqualified winner in the loyalty point hotel group in terms of true luxury in HKG, however--even given its more distant location. The RC has style, glam, incredible views, amazing service, and great food/beverage too...and when you can get it for less than the GH, it may be the better steal for a luxury stay.

  33. Joe Guest

    Looks nice! I suppose I don't really get "evening lounge" offerings most places. It's good for a snack, but I'd never want to use it instead of dinner. I travel to see the sights and to enjoy good food - where I'm traveling! That's part of the appeal of the travel itself for me. Breakfast is obviously nice.

  34. lopere Guest

    Just curious as to why you hardly review boutique hotels?

    Seems like it's nothing but Hyatt's and Westin's

  35. adam Guest

    did you ever close the curtain for the bathroom

  36. Legoboyvdlp Member

    Nearly tried to eat my screen!
    Fantastic property, and amazing report, as always.
    Cheers!

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FreeTravelGuys Member

Just stayed at this hotel and have a couple of updates to add for what it's worth. My welcome letter actually says "Complimentary 3 pieces of laundry/pressing per day" instead of Ben's letter for 1 free suit. That is a fantastic upgrade to this benefit. Had I known in advance I would have packed an even lighter version of my carry-on. We definitely took advantage of that benefit quite a bit over our stay. The second thing is based on what I've read online, the construction project is not a high-rise. It's some sort of traffic bypass. So the hotel shouldn't lose the harbor view once it's completed.

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Anthony Guest

I'm currently staying in the same exact suite - 1410 :) Love the hotel and lounge. The phone is an awesome amenity. I love being connected everywhere I go.

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E Guest

For Hong Kong, I prefer MO which never fails to deliver and it is much closer to the mtr. But I can never resist the food at Tiffin (Grand Hyatt) especially the AMAZING icecream bar :D

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