I’ve been to Hong Kong dozens of times over the years, and have reviewed a good number of properties, including the following:
- Grand Hyatt Hong Kong
- Hyatt Regency Hong Kong Tsim Sha Tsui
- Ritz-Carlton Hong Kong
- Conrad Hong Kong
- Hyatt Regency Hong Kong Sha Tin
- InterContinental Grand Stanford Hong Kong
- InterContinental Hong Kong
- Marriott SkyCity Hong Kong
Amazingly my first ever stay at the Grand Hyatt was earlier this year, though I only stayed for one night. I arrived late at night and left early the next morning, so didn’t have the chance to really experience it. Beyond that, the Grand Hyatt has upgraded their Grand Club since then, which I’ve consistently heard great things about.
The Grand Hyatt Hong Kong has pretty high rates. For the dates we stayed, the rate for a standard room was 5000HKD per night (~$645).
The Grand Hyatt is a Category 6 Gold Passport property, making a free night redemption 25,000 points. However, this hotel is extremely good about making Points + Cash awards available (as of a few weeks ago you can book these awards online). That made the cost for our five night stay 12,500 points plus 1163HKD (~$150) per night.
That’s an absolute bargain compared to the paid rate. On top of that, I was then able to use a Diamond Suite Upgrade to confirm an upgrade to a Grand Suite, which retailed for 9,000HKD (~$1,160) per night.
Stays like this are such a nicer reminder of how awesome status and points are.
We took a taxi from the airport to the Grand Hyatt. Since we were arriving early on a Sunday morning, traffic was virtually non-existent. The taxi ride cost ~300HKD including tolls, and took about 30 minutes.
The Grand Hyatt looks very much like an office building from the outside, so it’s not the most charming exterior. It’s the same design as the Renaissance Hotel located next door.
Grand Hyatt Hong Kong exterior
The Grand Hyatt’s lobby is gorgeous and grand. I guess that shouldn’t come as a surprise, given that this is Grand Hyatt’s flagship international property.
Grand Hyatt Hong Kong lobby
Grand Hyatt Hong Kong lobby
There was a beautiful floral arrangement right by the entrance.
Grand Hyatt Hong Kong lobby
We were welcomed by the bellmen and directed to check-in, which is located on the opposite side of the lobby of the entrance. There was a special Gold Passport check-in desk, where we were quickly assisted.
Grand Hyatt Hong Kong reception desk
I was thrilled and shocked to find out that our room was in fact ready. The day before I had checked suite availability for the night prior to our arrival (usually a good indicator of whether or not a suite will be available for an early check-in), and there wasn’t any availability. I assume this meant it would be a while until we could check-in, but I guess we lucked out.
The friendly associate informed us of all the Diamond benefits at the hotel, including access to the Grand Club, which can be accessed through the 30th floor.
Grand Hyatt Hong Kong Diamond welcome letter
With keys in hand we headed towards the elevators, which were just past the flower shop. The flower shop had some gorgeous arrangements, so was a nice thing to walk past every time we were leaving the hotel.
Grand Hyatt Hong Kong lobby flower shop
Our suite was located on the 14th floor, which is one of the lower floors of the hotel. Upon exiting the elevator we turned left, and then our room was at the second turn.
Grand Hyatt Hong Kong hallway
We were assigned room 1410, a Grand Suite.
Grand Hyatt Hong Kong Grand Suite entrance
The room had a sort of triangular shape. There was a long entryway with the toilet to the right, bathroom to the left, and living room straight ahead.
Grand Hyatt Hong Kong Grand Suite entrance
Grand Hyatt Hong Kong Grand Suite entrance
The living room featured a table with two chairs, and an “L” shaped couch.
Grand Hyatt Hong Kong Grand Suite living room
Grand Hyatt Hong Kong Grand Suite living room table
The couch faced the TV, which was next to the minibar and espresso machine.
Grand Hyatt Hong Kong Grand Suite living room couch
This hotel has a Nespresso machine, which is a nice feature.
Grand Hyatt Hong Kong Grand Suite Nespresso machine
The (complimentary) pods were in the minibar next to it, along with minis, snacks for purchase, and complimentary bottled water.
Grand Hyatt Hong Kong Grand Suite Nespresso pods & minibar
Grand Hyatt Hong Kong Grand Suite minibar
Below that was the refrigerated minibar.
Grand Hyatt Hong Kong Grand Suite minibar
The living room was separated from the bedroom by a sliding door. The bedroom had a comfortable king size bed with soft pillows.
Grand Hyatt Hong Kong Grand Suite bedroom
It faced a wall-mounted TV, and also the living room. I sort of loved that there was a long sliding door between the living room and bedroom, which meant you could have total privacy if you wanted, but also made the room feel more “open,” if desired.
Grand Hyatt Hong Kong Grand Suite bedroom
Next to the bed was what’s probably my favorite hotel amenity ever — a complimentary 4G smartphone you could use for the duration of your stay. You could use this as a Wi-Fi hotspot, and could also use it to make complimentary phone calls to the US, UK, Australia, Singapore, and China. Apparently these are becoming pretty common at hotels in Hong Kong, which is awesome. The Grand Hyatt associate informed us that the Grand Hyatt was apparently the first hotel to offer 4G ones.
Grand Hyatt Hong Kong smartphone
The bathroom had an open layout, in the sense that it could be accessed from both the bedroom and the foyer. There were blinds between the bathtub and bathroom which could be lowered with the flip of a switch.
Grand Hyatt Hong Kong Grand Suite bathroom
Grand Hyatt Hong Kong Grand Suite bathroom
The bathroom itself featured a soaking tub, walk-in shower, and sink.
Grand Hyatt Hong Kong Grand Suite bathroom
Grand Hyatt Hong Kong Grand Suite bathroom
I thought it was gorgeously appointed, aside from the June Jacobs toiletries which this hotel offers. I realize these are “brand standard,” but you’d think there would be a difference between an airport Grand Hyatt and their international flagship one, which retails for $500+ per night.
Grand Hyatt Hong Kong Grand Suite June Jacobs toiletries
Between the bedroom and bathroom was a decent sized closet and luggage storage rack.
Grand Hyatt Hong Kong Grand Suite closet
Then across the hall from the bathroom was the room with the toilet. It’s sort of interesting that this was completely separate from the rest of the bathroom. Sometimes you’ll see a separate half bathroom in a suite, but in this case it was just the other part of the “main” bathroom.
Grand Hyatt Hong Kong Grand Suite toilet
It just featured a sink.
Grand Hyatt Hong Kong Grand Suite toilet
Then next to it was another small closet.
Grand Hyatt Hong Kong Grand Suite closet
The suite had more than 180 degree views of Victoria Harbour and Hong Kong Island. Unfortunately the area immediately next to the Grand Hyatt is a massive early stage construction zone. At the moment it’s not the best view, though perhaps it’s still better than the likely obstructed view once construction of new high-rises is complete.
Grand Hyatt Hong Kong Grand Suite view
Grand Hyatt Hong Kong Grand Suite view
Grand Hyatt Hong Kong Grand Suite view
I thought the suite was perfect. The Wi-Fi in the room was fast, and I loved that the suite consisted of two distinct areas you could close the door between, which is helpful given how screwed up my time schedule is.
The Grand Club opened just a few months ago after a huge renovation. The Grand Club can be accessed through the 30th floor, which is where the reception is located.
Grand Hyatt Hong Kong Grand Club entrance
Then there’s a staircase which takes you up to the 31st floor, which is where the actual lounge is.
Grand Hyatt Hong Kong Grand Club staircase
The Grand Club itself is stunning, easily one of the nicest club lounges I’ve ever seen. It’s a good size, and even though it’s usually quite busy, it never really feels overcrowded. There’s a main area to the lounge which is sectioned off into two areas, thanks to long, artsy, vertical barriers.
Grand Hyatt Hong Kong Grand Club
Grand Hyatt Hong Kong Grand Club
The lounge consists mostly of traditional dining tables, but also has some more “lounge-like” couches.
Grand Hyatt Hong Kong Grand Club
The lounge has stunning views of Victoria Harbour, Kowloon, and Hong Kong Island (and because it’s on a higher floor, the construction isn’t quite as noticeable).
Grand Hyatt Hong Kong Grand Club view
Grand Hyatt Hong Kong Grand Club view
Then there’s another room facing Hong Kong Island rather than Victoria Harbour, which is located behind the buffet setup.
Grand Hyatt Hong Kong Grand Club
Breakfast is served in the club lounge from 7AM until 10:30AM (11AM on weekends), and consists of an impressive spread, not just in terms of variety, but also in terms of quality.
Grand Hyatt Hong Kong Grand Club breakfast buffet
There are all kinds of pastries, croissants, rolls, etc.
Grand Hyatt Hong Kong Grand Club breakfast buffet
There were several types of cereal, fresh fruit, yogurt, muesli, fruit juice, etc.
Grand Hyatt Hong Kong Grand Club breakfast buffet
Grand Hyatt Hong Kong Grand Club breakfast buffet
Grand Hyatt Hong Kong Grand Club breakfast buffet
Grand Hyatt Hong Kong Grand Club breakfast buffet
Then there was cheese, fresh fruit, salad, cold cuts, etc.
Grand Hyatt Hong Kong Grand Club breakfast buffet
Grand Hyatt Hong Kong Grand Club breakfast buffet
There were several hot options as well, including dim sum, eggs prepared in various ways, sausage, and bacon.
Grand Hyatt Hong Kong Grand Club breakfast buffet
Grand Hyatt Hong Kong Grand Club breakfast buffet
Grand Hyatt Hong Kong Grand Club breakfast buffet
There was also an espresso machine with good cappuccinos. While you could serve yourself, service in the lounge tends to be really good, meaning the servers will usually offer you something before you have the chance to help yourself.
Grand Hyatt Hong Kong Grand Club espresso machine
There was also a limited menu selection for Chinese options.
Grand Hyatt Hong Kong Grand Club breakfast menu
In the afternoon there was a selection of five or six sweet options, which rotated daily.
Grand Hyatt Hong Kong Grand Club afternoon sweets
Grand Hyatt Hong Kong Grand Club afternoon sweets
Grand Hyatt Hong Kong Grand Club afternoon sweets
Grand Hyatt Hong Kong Grand Club afternoon sweets
I especially loved the egg tarts, which are probably my favorite sweet treat in Hong Kong.
Grand Hyatt Hong Kong Grand Club afternoon sweets
There was an evening cocktail reception from 5:30PM until 7:30PM.
The first thing worth noting is that the alcohol selection was fantastic.
As a fan of gin & tonics, I was happy to see they had both Bombay Sapphire and Tanqueray gin.
Grand Hyatt Hong Kong Grand Club evening cocktails
But much more importantly, they had free flowing Ruinart champagne on offer. For a club lounge that’s fantastic.
Grand Hyatt Hong Kong Grand Club evening drinks
The food selection was also excellent. While not really a dinner substitute (well, unless you want to consume most of your dinner calories in liquid form), everything was great quality.
There were several rotating dishes served in individual glasses, and then salmon, cheese, nuts, cold cuts, and all kinds of bread.
Grand Hyatt Hong Kong Grand Club evening snacks
Grand Hyatt Hong Kong Grand Club evening snacks
Grand Hyatt Hong Kong Grand Club evening snacks
Grand Hyatt Hong Kong Grand Club evening snacks
Grand Hyatt Hong Kong Grand Club evening snacks
Then there was some sushi, along with four hot dishes, which were tasty and also quite filling.
Grand Hyatt Hong Kong Grand Club evening snacks
Grand Hyatt Hong Kong Grand Club evening snacks
The Grand Club is a fantastic space. Not only does it have amazing views and is it gorgeously designed, but the service is consistently excellent. A special shout out to Scott in the club lounge, who is one of the best people in the hospitality industry. He seems to always be working, and couldn’t be friendlier and more attentive. He’s one of those people who takes ownership for “his” club, and treats everyone who visits like they’re a guest in his home. Kudos to Scott for making an already great lounge even better, as he’s one of a kind.
What I didn’t realize till the second morning is that Diamond members can actually also have breakfast in the hotel’s restaurant, located one level above the lobby.
The restaurant serves breakfast from 6:30AM until 10AM on weekdays, and until 11AM on weekends.
The restaurant is huge and is nice in the sense that it’s part of the expansive lobby, though the furniture is past its prime. While the hotel was recently renovated, I’m pretty sure the furniture in the restaurant wasn’t part of that project.
Grand Hyatt Hong Kong restaurant breakfast
Grand Hyatt Hong Kong restaurant breakfast
The restaurant has a massive breakfast buffet, consisting of anything you could possibly imagine, from Asian to Western. I’ll let the pictures speak for themselves.
Grand Hyatt Hong Kong restaurant breakfast buffet
Grand Hyatt Hong Kong restaurant breakfast buffet
Grand Hyatt Hong Kong restaurant breakfast buffet
Grand Hyatt Hong Kong restaurant breakfast buffet
Grand Hyatt Hong Kong restaurant breakfast buffet
Grand Hyatt Hong Kong restaurant breakfast buffet
Grand Hyatt Hong Kong restaurant breakfast buffet
Grand Hyatt Hong Kong restaurant breakfast buffet
Grand Hyatt Hong Kong restaurant breakfast buffet
Grand Hyatt Hong Kong restaurant breakfast buffet
Grand Hyatt Hong Kong restaurant breakfast buffet
Grand Hyatt Hong Kong restaurant breakfast buffet
Grand Hyatt Hong Kong restaurant breakfast buffet
Grand Hyatt Hong Kong restaurant breakfast buffet
Grand Hyatt Hong Kong restaurant breakfast buffet
Grand Hyatt Hong Kong restaurant breakfast buffet
Grand Hyatt Hong Kong restaurant breakfast buffet
We ended up having breakfast in the restaurant for the remaining mornings. In the restaurant we had to sign for the full price of the buffet, though the charges were proactively removed at check-out.
The Grand Hyatt’s gym & pool are located on the 11th floor. The 24 hour gym is huge, though the overall design feels a bit dated, even if the equipment itself is modern.
Grand Hyatt Hong Kong gym
Grand Hyatt Hong Kong gym
Grand Hyatt Hong Kong gym
Grand Hyatt Hong Kong gym
Grand Hyatt Hong Kong gym
Then there’s also a large outdoor pool. I especially love the trees as you walk outside, which remind me of Japan.
Grand Hyatt Hong Kong pool
The pool is large, and for a city hotel quite impressive. I’m not really someone who swims unless I’m at a resort, so I didn’t use it. The one afternoon I went to take pictures of it there was a thunderstorm, which explains why the pool was so empty. 😉
Grand Hyatt Hong Kong pool
Grand Hyatt Hong Kong bottom line
The Grand Hyatt Hong Kong will be my “go to” hotel in Hong Kong from now (though I’ll try to review some new properties, so I might not actually visit as often as I’d like). As a Diamond booking using Points + Cash and a Diamond Suite Upgrade it’s a spectacular value.
The suites are gorgeous, the location is great (though some prefer staying in Kowloon — see the end of this post for my thoughts on staying in Kowloon vs. Hong Kong Island), and the club lounge is possibly the best of any Hyatt I’ve visited (Scott is the icing on the cake).
I do find the prices for a standard room at this hotel to be quite puzzling, since it’s often priced higher than the Ritz-Carlton. But given how much Points + Cash availability this hotel makes available, I don’t see myself ever looking at paying those rates.
Have you stayed at the Grand Hyatt Hong Kong? Do you have a favorite hotel in Hong Kong?
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