Review: British Airways Galleries Lounge London Heathrow


We had landed a bit behind schedule and I was worried about making my connection from Terminal 3 to Terminal 5, particularly since I was booked on a separate ticket on a rival carrier (British Airways).

Luckily, we deplaned rather quickly and the fast track card proved enormously helpful. Although I had the option of connecting totally airside via bus, I was renting a Tep Wireless mi-fi device for my trip, which I was to pick up landside in Terminal 3. In any event, that would allow me to connect to Terminal 5 via train rather than bus, which I preferred.

I made it through passport control and customs within minutes (easily, under 5 minutes total), although by the time I’d made it to the Heathrow Express platform for a transfer to Terminal 5, the train was just pulling away, so I had to wait another 15 minutes in the train station.

As I was booked in Club Europe on British Airways, I was also eligible for Fast Track security at Terminal 5, so once I arrived in the terminal, I was able to make it through security quite quickly.

Just beyond security was the British Airways Galleries Lounge for business class passengers, so I checked in.

British Airways Galleries business class lounge
British Airways Galleries business class lounge

The lounge is very attractive, and large, but it was slammed.  It was also uncomfortably hot inside, due likely to the “heat wave” Britain was experiencing as well as the general lack of air conditioning for which Northern Europe is famous.

I headed toward the shower rooms and put my name in for a shower. The attendant didn’t know how long the wait would be, but handed me a buzzer.

In the meantime, I checked out the food and drink selection, though I wasn’t hungry (and even if I was, I wouldn’t have been hungry for lunch, since it was “my morning” even though it was nearly 2pm).

British Airways Galleries business class lounge
British Airways Galleries business class lounge
Wine and snacks selection
Wine and snacks selection
Wine and snacks selection
Wine and snacks selection
Hot food selection
Hot food selection
Hot food selection
Hot food selection
Salad bar
Salad bar

The food all looked quite edible, though I didn’t partake. I appreciate that it was a fairly expansive spread. As for the wine, Ben loyalists should note that there was no champagne or anything sparkling, so it was largely a white-and-red affair.

While I waited I grabbed some reading material and made myself a bit of a bloody mary, though very light on the vodka.

British Airways Galleries business class lounge
British Airways Galleries business class lounge

I took a seat toward the back of the lounge, near the windows facing the tarmac.

British Airways Galleries business class lounge seating
British Airways Galleries business class lounge seating

With about twenty minutes to go before I really had to hightail it to the gate for boarding, I checked in with the shower desk again, and apparently a shower was ready for me (it turned out my buzzer was broken).

Shower room
Shower room

The shower room was small and was dated and felt bizarrely like Ben’s horribly-cramped bathroom at the Westin Nagoya Castle in Japan.

Ben's horrible bathroom at the Westin Nagoya Bathroom - a dead ringer for the shower rooms at the BA Galleries Lounge
Ben’s horrible bathroom at the Westin Nagoya Bathroom – a dead ringer for the shower rooms at the BA Galleries Lounge

In any event, the shower itself was powerful and just what I needed, and the toiletry products seemed high-end.

I dried myself off quickly, did my hair with a less-than-adequate hair dryer, changed and headed straight for my gate for my flight to Amsterdam.

British Airways Galleries Lounge Bottom Line

Is this the best airline lounge at Heathrow?

Most definitely not. That’s because the Virgin Clubhouse exists, among many others that consistently rank among the best airport lounges in the world.

But for a lounge I could access on an intra-Europe business class ticket on British Airways, it was impressive. I thought the lounge was attractive and had plenty of seating and amenities.

Is it going to be the best food and the highest quality wine? No, but it certainly does the trick when you’re transiting Heathrow and need a shower and a bit to eat.

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Aishwari Vasavada Guest

Waiting time is too long, and food items and choices are very less. There is no place that you can take rest. Just set almost 5 hours. My flight has not announced my gate number, so I asked them, are you guys going to announce? And front desk staff gave me very roughly answer, and said you have to find out your own. This is my last visit and travel with British airways that is sure.

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Toots Blah Guest

Too hot!!! I don't think it is overcrowding, I think they are trying to save money, even the attendants said they find it hot. The people at the service desk obviously rule the roost and discussed my asking politely if the temperature could be lowered with another passenger. North lounge

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Pat McLagan Guest

This has to be the worst Lounge ever. I asked a question of the lady at the Client Services desk - but my flight was Qantas so she responded that she worked for BA so could not help me. I then tried unsuccessfully to charge my phone. Another client told me that he had tried but the outlets did not work. Thinking this would be useful information, I reported it to the staff who nodded and carried on staring at the computer screen. Service????

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Andrea Mantalios Guest

It would be worthwhile adding a further line or two to this review to clarify that you were in Galleries North and not Galleries South. The "South" lounge is the larger of the two. Without a full review of Galleries South the reader is not really getting the true picture of BA lounge facilities at T5. Readers should also know that champagne is available in BA's Club Europe lounges - you simply ask a member of staff to bring you a glass and they oblige - usually with great courtesy. Up until recently they were serving Piper Heidsieck but have just changed brand to one whose name I can't remember.

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Michael Guest

The BA London Heathrow Terminal 5 South lounge has great wines and horrible food. Quite the opposite from Emirates: their lounges have 5 amazing foods, but the wines suck.

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