The free shuttle the Hyatt Regency provides from Incheon Airport is incredibly convenient, as the area from the airport to hotel isn’t really walkable, yet only a three minute drive.
Bus pick-up point
Once at the hotel I was immediately offered help with my bags, though declined because I could easily handle them. Check-in was prompt, courteous, and efficient. The agent thanked me for being a Diamond member (one of those little things that really makes a difference in terms of customer perception, yet is often overlooked, in my experience), and explained that I had been upgraded to a deluxe room. She also explained I would have access to the Regency Club as well as free internet. She handed me a piece of paper that explained the hours of the Regency Club, and wished me a pleasant stay. By the way, I used points for this stay. At 8,000 points for the night when the revenue rate was $200USD+, I found it to be an excellent value.
My room was located on the 9th floor, and was basically the first room when out of the elevator. The room was huge, with a king bed, large sofa, desk (with 110v outlets), and plenty of space all around.
The bathroom was massive, with a shower, tub, and toilet, as well as vanity mirror sitting area.
Shower and toilet
The Diamond welcome amenity consisted of a box of chocolates, some fruit, and a bottle of red wine. I only picked on the Grand Hyatt Singapore earlier because I figured that if an airport hotel can offer the (advertised) food AND beverage amenity, a hotel that goes for double the price and is a category up should be able to do the same.
Diamond welcome amenity
The view from my room was of the impressive Incheon terminal.
View from room
I slept remarkably well for the first time on my trip, for around 10 hours. I guess that means the bed was quite comfortable.
At around 9AM I headed to the club lounge, which is located on the 11th floor, for breakfast. It was packed, though the service was excellent.
The spread itself was quite basic – cereal, pastries, fruit, scrambled eggs, etc. – though plenty filling.
I was so tired I ended up taking another nap after breakfast, and finally checked out at around 2PM, which is when my brother was arriving from Osaka. I took the shuttle back to the airport and waited for my brother at the “E” arrival area.