Review: Condor Business Class A330-900neo (FRA-SEA)

Review: Condor Business Class A330-900neo (FRA-SEA)

FROM: FRA
TO: SEA
CABIN: Business
DATE: March 2023
REVIEW RATING:
SEAT MAP: A330-900neo
BEN SAYS: Condor's A330-900neos offer a great experience in business class, with great food, amenities, and tech. Given Condor's reasonable pricing, this might be the new best value way to fly long haul (for markets that Condor serves).
23

For the return portion of my quick trip to Germany, I flew Condor’s new Airbus A330-900neo business class from Frankfurt to Seattle. I was looking forward to this flight, as Condor is totally refreshing its long haul fleet, replacing old Boeing 767s with cutting edge Airbus A330-900neos featuring an all-new onboard product.

So, how was my Condor business class experience? For the most part I found the product to be excellent. The hard product is great, while the soft product is arguably even better than Lufthansa’s. I can’t wait for the implications of Condor increasingly competing head-to-head against Lufthansa in many markets, especially given Condor’s reasonable pricing.

How I booked my Condor business class ticket

I booked my Condor business class ticket using Alaska Mileage Plan miles. I booked the following in business class for 55,000 Alaska Mileage Plan miles plus $170.95 in taxes and fees:

3/02 DE2032 Frankfurt to Seattle departing 1:55PM arriving 3:55PM

I love Alaska Mileage Plan’s unique airline partners, as this is the only major program with which you can book Condor flights.

I did end up paying some cash to upgrade to Condor’s Prime seats, which are the premium seats in the first row of business class. Not only do these seats have significantly more space, but they also come with some special amenities. I’ll cover that below, and then in a separate post I’ll talk about whether I think it was worth it. The one-way upgrade cost was $360, which is on the steep side.

Condor Airbus A330-900neo seatmap

I think one other important thing to remember is that Condor has reasonable paid business class fares. For example, in some cases one-way business class fares crossing the Atlantic start at just over $1,000, which is a spectacular deal for such a competitive business class product.

Admittedly I’m starting to see Condor increase prices a bit, given the much more competitive product being offered. Nonetheless, Condor’s fares (particularly for one-ways) are often a fraction of what you’d pay with the airlines belonging to the global joint ventures.

So while Condor is never going to be huge across the Atlantic, I’m hoping that it has a similar impact on transatlantic pricing to what we’ve seen in the United States with JetBlue Mint.

Condor business class lounge & boarding

Condor operates from Terminal 1 at Frankfurt Airport. The airline doesn’t operate its own lounges, but rather business class passengers can access the Lufthansa Business Lounges. My flight was departing from gate B45, so I used the Lufthansa Business Lounge (which I recently reviewed) right across from the gate.

It’s kind of funny how Condor sends its business class passengers to the lounges of its biggest competitor, but that’s just the reality of Terminal 1 at FRA, as there are no third party lounges airside.

According to my boarding pass, boarding was scheduled to start at 12:55PM (one hour before departure), though it ended up starting at around 1:25PM. I headed to the gate a bit early, and admired this gorgeous A330-900neo. I absolutely love Condor’s new striped livery — it’s totally out there, but so fun.

For what it’s worth, I was flying onboard the plane with the registration code D-ANRH, which had just been delivered to the airline in December 2022.

Condor Airbus A330-900neo Frankfurt Airport

Condor A330neo business class cabin & seats

Condor’s Airbus A330-900neos have a total of 30 business class seats, spread across eight rows in a 1-2-1 configuration. Specifically, Condor chose Safran’s Skylounge Core seats, which are in a staggered layout.

The reason these seats are staggered is because this allows space to be utilized as efficiently as possible. That’s because the footwell is to the side of the seat in front, so it minimizes the pitch required for each seat.

In this section let’s look at the 26 regular business class seats, and then in the next section I’ll look at the four Prime seats.

Condor business class cabin A330-900neo
Condor business class cabin A330-900neo

The seats along the windows alternate between being closer to the aisle and being closer to the window. The seats in odd numbered rows are closer to the aisle, and these wouldn’t be my preferred seats, as you don’t have much privacy, and it’s also harder to look out the window.

Condor business class seat A330-900neo
Condor business class seat A330-900neo
Condor business class seat A330-900neo

The seats in even numbered rows are closer to the windows, and these would be my preferred seats, as they offer the most privacy, and make it easiest to look outside.

Condor business class seat A330-900neo
Condor business class seat A330-900neo
Condor business class seat A330-900neo

In the center section, you’ll find that odd numbered rows have “honeymoon seats,” which are seats that are close together. This is ideal for those traveling together, since you have some separation from the aisle, and can be closer to the person you’re traveling with.

Condor business class honeymoon seats A330-900neo
Condor business class honeymoon seats A330-900neo

Meanwhile the middle seats in even numbered rows would be my least preferred seats in this configuration. That’s because you’re seated far from the person next to you, and very close to the aisle.

In these kinds of staggered configurations, one of the downsides is that you have to place your feet in a footwell, which can be pretty restrictive. The footwells looked like they were a pretty decent size to me. However, admittedly the A330-900neo isn’t as wide as some other aircraft, so the seats will feel a bit narrower than on an A350, for example.

Condor business class seat footwell A330-900neo

Condor’s standard business class seats turn into 1.99 meter lie flat beds, and feature 17.3″ 4K personal televisions, with a touchscreen and remote control. I’ll talk more about the tech in the section below about Prime seats, since the tech is mostly identical.

Condor A330neo Prime seats

Now let’s take a look at Condor’s Prime seats, which are the four special seats in the first row seat (in reality there’s no row one by the windows, so this consists of seats 1E, 1F, 2A, and 2K).

While the actual seats (like, what you sit on) are identical to all the other seats, what makes this product so special is how much space you have for your feet. Rather than having to place your feet in a small footwell, you have a massive ottoman to enjoy. The personal space offered by this seat really is on par with what you’ll find in some first class suites.

I assigned myself seat 2K, the Prime window seat on the right side.

Condor business class Prime seat A330-900neo
Condor business class Prime seat A330-900neo

The window seats in this configuration are really special, though I do have to say that the pair of the seats in the center felt a bit less premium to me. Not only are they much closer to the galley, but the ottomans looked narrower. So I’d definitely recommend going for a window seat if possible.

Condor business class Prime seats A330-900neo
Condor business class Prime seats A330-900neo
Condor business class Prime seats A330-900neo

Condor’s new A330-900neos have very good tech at the business class seats.

Condor business class Prime seat A330-900neo

To the side of the seat is a hook for headphones.

Condor business class Prime seat

Underneath that is the headphone jack, and three charging outlets, including USB-A, USB-C, and AC.

Condor business class seat charging outlets

There’s also an entertainment controller, which can be used to control the screen (given how far the screen is from the Prime seats, this is a better option than just using the touchscreen feature).

Condor business class seat entertainment controller

The seat controls are on a panel to the side of the seat, and are easy to use.

Condor business class seat controls

Now, on to the unique features of the Prime seats. The Prime seats have significantly larger televisions, as they’re 24″. The huge ottoman can double as a buddy seat, if you want to dine face-to-face with a travel companion.

Condor business class Prime seat

The tray table folds out from the side of the seat. It’s a good size, though not particularly large if you were to dine with someone.

Condor business class seat tray table

Then to the left of the seat is a small storage compartment, which you won’t find at the other seats.

Condor business class seat storage

Above that is the literature pocket, which is exposed.

Condor business class seat literature pocket

The overhead consoles on the A330-900neos have reading lights, though unfortunately don’t have individual air nozzles.

Condor A330-900neo overhead console

Condor business class amenities

There was no shortage of amenities in business class, and those in Prime seats even got some extra goodies. Waiting at each business class seat upon boarding was a pillow and blanket. The pillow was decent, while the blanket was super cozy. I also loved how the inside of the blanket had a striped pattern, like you’ll find throughout the cabin (and on the outside of the aircraft, for that matter).

Condor business class pillow & blanket
Condor business class blanket

Next up was an amenity kit, which was pretty basic, and in a cardboard container. It had socks, eyeshades, a dental kit, facial moisturizer, and lip balm. Earplugs are available on request from the crew.

Condor business class amenity kit

Next, there was a striped travel organizer (I was even given one of these last year in Condor’s regional business class).

Condor business class travel organizer

There were also a pair of headphones. They were just okay, but that doesn’t really matter, since Condor’s A330-900neos have bluetooth audio in business class, so you can use your own headphones.

Condor business class headphones

Next, there was a bottle of water at each seat.

Condor business class bottled water

During boarding, pre-departure drinks were served, with the choice of champagne, orange juice, or water. Drinks were even served with a package of mixed nuts. You’ll almost never find a snack with a pre-departure drink, so that’s a cute little feature.

Condor business class pre-departure drink

Then there were some amenities exclusively for those in Prime seats. This included pajamas and slippers, which were Condor branded.

Condor business class pajamas
Condor business class slippers

Prime seat passengers also receive a snack basket, which contained Haribo gummy bears, peanut M&Ms, Pringles, some chocolate crackers, and salted caramel popcorn.

Condor Prime seat snack basket
Condor Prime seat snack basket

All-in-all, I’d say this is a pretty impressive selection of amenities.

Condor A330neo business class entertainment & Wi-Fi

With the introduction of the A330-900neo, Condor has hugely improved its inflight entertainment offering… with one catch.

Let’s start with the personal televisions. Condor has excellent high definition monitors at each seat, with an extensive selection of movies and TV shows. By my count, there were over 230 movies, and over 100 TV shows. I found the system to be easy to use, and quite responsive.

Condor business class entertainment system
Condor business class entertainment system
Condor business class entertainment system

As mentioned above, Condor also has bluetooth audio on its A330-900neos, so you can pair your own headphones with the entertainment system. This is an awesome development that we’re seeing at several airlines.

Condor business class bluetooth audio

The A330-900neo also has a map feature, which allows you to customize your preferred view, zooming in or out as far as you’d like.

Condor business class map feature
Condor business class map feature

Now, on to the less impressive thing. It’s fantastic that Condor finally introduced Wi-Fi on its A330-900neos, as that hasn’t historically been available on 767s. The airline has four different Wi-Fi plans:

  • There’s a free chat pass that allows you to text and message for 10 minutes
  • There’s an unlimited chat pass, valid for the entire flight, which costs €7
  • There’s a basic two hour pass, allowing you to use the internet for €12
  • There’s a premium four hour pass, allowing you to use the internet (allegedly with higher speeds) for €20
Condor Wi-Fi pricing A330-900neo

There are two major issues. First of all, the Wi-Fi is really expensive. For €20 you should be getting Wi-Fi for the entire flight, not for four hours. If you wanted Wi-Fi for the entire 10-hour flight, you’d need to pay €60. Though I ended up just buying two passes for €40, which covered me for most of the flight.

Condor Wi-Fi pricing A330-900neo

The pricing is high, but I could stomach it if the quality were good. Unfortunately it wasn’t. Condor’s Wi-Fi is excruciatingly slow, the slowest I’ve had on any new plane in a very long time. It honestly reminded me of the OnAir Wi-Fi we saw on many airlines a decade ago. For what it’s worth, Condor selected Inmarsat’s high-speed GX Aviation inflight broadband for its A330-900neos.

If Wi-Fi is going to be so slow, Condor needs to make big changes to the pricing. It’s unreasonable to charge among the highest Wi-Fi prices in the industry while delivering the lowest speeds, all while being a value oriented airline.

Nonetheless, suffice it to say that Condor’s new entertainment and Wi-Fi is a massive improvement over the previous setup.

Condor A330neo departure from Frankfurt

Our departure was a bit delayed, but fortunately our flight time was shorter than usual. At 2:05PM the captain made his welcome aboard announcement, which was very detailed. He informed us that we’d be departing from runway 7C, that our flight time would be 10 hours, that we’d have a takeoff weight of 212 tons, and that we’d have a cruising altitude of 38,000 feet. He also gave us a rundown of our route, which would see us flying over Scotland, Greenland, Northern Canada, and then the Rockies.

At 2:15PM we began our pushback, with a completely full business class cabin (economy didn’t seem to be quite as full).

Pushing back Frankfurt Airport

Around this time the safety video was screened. It doesn’t appear that Condor has updated its safety video to reflect the new branding, as the video felt a bit outdated, and depicted Condor’s old livery.

Taxiing Frankfurt Airport

At 2:20PM we began our taxi, and it only took about 10 minutes to get to our departure runway. Once there, we were cleared for takeoff. It was a beautiful, clear morning over Frankfurt.

View after takeoff from Frankfurt Airport
View after takeoff from Frankfurt Airport
View after takeoff from Frankfurt Airport

The seatbelt sign was turned off about 20 minutes after takeoff. At that point the crew closed the curtains between the cabin and galley.

Condor A330-900neo cabin after takeoff

Condor business class lunch service

On this flight, lunch was served after takeoff. About 30 minutes after takeoff, the menu and drink list for the flight were distributed.

Condor business class menu

About 10 minutes after that, warm towels were passed out, and 10 minutes after that tablecloths were placed on trays.

Condor business class warm towel

Below you can find the Condor business class lunch menu for this flight.

Condor business class menu

Below you can find the Condor business class drink list for this flight.

Condor business class wine list
Condor business class wine list
Condor business class wine list
Condor business class wine list
Condor business class wine list
Condor business class drink list

The meal service started with drinks being offered. Interestingly these were served back-to-front, so I was served last. That’s not a big deal, but if you’re going to have the first row be a premium product with a somewhat differentiated soft product as well, you’d think that you’d maybe start the drink service there. Like I said, it’s not a big deal at all, but just a minor point.

To drink, I ordered the Italian white wine that was on the drink list. I was informed that it was unfortunately not loaded for this flight, but that there was instead an Argentinian chardonnay. I usually dislike chardonnay, but it was quite tasty. I also had a glass of water to go along with it. Drinks were served with a ramekin of mixed nuts.

Condor business class lunch — drinks & nuts

The service pace was very leisurely on this flight, with the appetizer being served just under two hours after takeoff. Again, I was very impressed, and found the quality and quantity to be better than on Lufthansa. The first tray consisted of two appetizers, a salad, and a selection of bread.

The two appetizers were a chicken couscous praline with smoked beef fillet slices and quinoa salad, and a hot smoked salmon fillet with garden salad and beetroot cream. This was very tasty.

Condor business class lunch — appetizers

The entire starter tray was cleared, and then around 30 minutes after the appetizer service, the main course was brought out. Of the three choices, I selected the cod fillet with bread mustard crust, brown butter sauce, mashed potatoes, creamed savoy cabbage with truffle, and carrots. The dish was flavorful and nicely presented (the garnishing was a bit better than the appetizer on my recent British Airways first class flight).

Condor business class lunch — main course

Another 30 minutes later, a trolley was rolled down the aisle with a cheese course. I loved the selection, as it consisted of montagnolo, sheep’s cheese, and gouda with pesto, all with dried cranberries.

Condor business class lunch — cheese

Last but certainly not least, I was offered a cheesecake tart with berry sauce, which was also excellent.

Condor business class lunch — dessert

At the conclusion of the meal, I was asked if I wanted coffee or tea. I ordered an espresso, and that was even served with an edible spoon.

Condor business class lunch — espresso

Honestly, what a great meal, especially given that Condor has historically been a discount leisure airline. The meal service was noticeably better than in Lufthansa business class, in terms of quantity and quality.

The only concern I have about the meal service is that it was only completed 3.5 hours after takeoff. I don’t mind a leisurely meal service on a daytime flight (especially since Condor doesn’t have many people connecting off a redeye from the Middle East or India), though I am confused by the pace, since the crew seemed to be hustling.

In fairness, Condor does have a really extensive meal service, more so than in Lufthansa business class. I just hope the service is faster on overnight flights.

Condor A330neo business class bed

After the meal, I decided to try to get some rest. At this point there were around 6.5 hours remaining enroute to Seattle. I reclined my seat and put out my bedding.

Condor business class bed
Condor business class bed

These Prime seats absolutely rock in terms of comfort. While the seat itself isn’t that wide, the ottoman is massive, and I felt like I was more in a first class suite than a business class seat. I didn’t end up sleeping for very long, but that was more a function of it being a daytime flight, and wanting to get some work done.

Condor A330neo business class lavatories

As far as lavatories go, there are three bathrooms around the business class cabin — there’s one at the back of the cabin at each aisle, plus one by the cockpit. I’d note that there’s not a galley behind business class, so the bathroom is next to some seats. That could be a reason to avoid assigning a seat in the last row (which is ordinarily my preference).

The lavatories were clean and modern, but weren’t particularly large, and didn’t have any special amenities.

Condor business class lavatory A330-900neo
Condor business class lavatory A330-900neo

Condor’s A330neo business class midflight snack

Around four hours before landing (just 2.5 hours after the previous meal service finished), the crew passed through the cabin with a snack service. At this point we were over Northern Canada, and were treated to some breathtaking views.

Map enroute to Seattle
View enroute to Seattle

This snack service once again exceeded my expectations, since Lufthansa doesn’t have warm midflight snacks in business class on routes like this. You can find the snack menu below.

Condor business class menu

I selected the Mexican puff pastry stick, which was almost a little like a calzone. I had a glass of water and a cup of coffee to go along with it.

Condor business class midflight snack

Condor’s A330neo business class pre-landing meal

This flight was almost a nonstop eating adventure, because just under two hours before arrival, the pre-landing snack was served. You can find the menu below.

Condor business class menu

The menu suggested that the meal would be a Hungarian goulash soup, though as it turned out, currywurst was actually being served. I’m not a currywurst fan, so I asked if they had any other options. I was happy when they said that they did, and I instead had a tasty tomato and cheese ravioli dish. This came with a side salad, a bread roll, and a passionfruit cheese tart.

Condor business class pre-landing snack

My tray was cleared a bit over an hour before landing.

Map enroute to Seattle

Condor business class service

The crew on this flight was friendly and professional. They also worked hard, given that there were basically three meal services during the flight. As I mentioned above, the main meal service was on the slow side, but that didn’t bother me in this context.

Condor A330neo arrival in Seattle

At around 2:55PM the captain announced that we’d be descending shortly, and would be landing at around 3:30PM. My eyes were glued out the window during the approach, given the views.

View enroute to Seattle

I used to live in Seattle, but haven’t been back in years. The view of the city sure made me want to return.

View approaching Seattle
View approaching Seattle
View approaching Seattle

We had a smooth touchdown in Seattle at 3:40PM. From there we had a very short taxi to the airport’s new international terminal. The whole arrivals facility was beautiful, though it required a lot of walking (which personally I like after a long flight, but I imagine it’s more of a struggle for others).

Taxiing Seattle Airport

I was through immigration quickly, and headed to the Marriott SeaTac Airport, where I’d be spending the night, prior to returning to Miami the following morning.

Bottom line

I had an exceptional flight in Condor’s new A330-900neo business class. The airline is reinventing itself, with swanky new long haul jets that compare favorably to what Lufthansa offers. The most important thing to remember is that Condor offers value, as the airline significantly undercuts the competition on pricing.

I loved Condor’s new cabins, the mostly great tech, the excellent entertainment selection, the amenities, and the meals, all of which were better than what you’ll find in Lufthansa business class.

The major area for improvement is with Wi-Fi, as it’s very slow and overpriced (but still better than nothing). Meanwhile the service flow was slow, which I didn’t mind on a point-to-point daytime long haul flight, though that would be more of an issue on an overnight flight.

If you can get a good deal on Condor business class, I’d absolutely recommend flying with the airline. I hope Condor increasingly gives Lufthansa a run for its money, as German aviation could use some competition.

What do you make of Condor’s A330-900neo business class?

Conversations (23)
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  1. MS Guest

    Oh man. What a bummer. So much for a fantastic new product. Booked a business class round trip ticket Seattle to Frankfurt. Sitting on the plane right now before take off.

    With zero communication they flew an old borrowed airplane instead of the scheduled A330 neo. As a result they moved 10 passengers from business to economy. And the new aircraft has no premium economy so all premium economy lost their legroom.

    Massive...

    Oh man. What a bummer. So much for a fantastic new product. Booked a business class round trip ticket Seattle to Frankfurt. Sitting on the plane right now before take off.

    With zero communication they flew an old borrowed airplane instead of the scheduled A330 neo. As a result they moved 10 passengers from business to economy. And the new aircraft has no premium economy so all premium economy lost their legroom.

    Massive letdown losing my business class prime window seat and being moved into an economy middle seat for a 10 hour flight!! Passengers are angry and flight attendants aren’t prepared to answer any questions.

  2. Juicy Contour Guest

    Thank you for the write up. I'm am flying this leg today and was worried about the experience. I'm more at ease.

  3. Sikandar Shukla Guest

    If I've booked a Condor flight from Frankfurt to LAX in June, but it says that the plane will be an Airbus A330-200, what is the likelihood of getting these new seats? Seems strange that they would use the old plane/seats on such a long-haul flight?

  4. mauipeter Guest

    Booked with 55K AK miles for end of July. FRA -OGG via LAS and SFO. All the way in 'J'. Fortunately the only day this was available in July without 'Mixed cabin' was the day I wanted to travel.

  5. Mark Guest

    Very helpful review. I didn’t realize Condor was an Alaska partner and I needed to get home from a wedding in Europe. This seems like a great way to go and I managed to find availability. Thanks!

  6. Scott Guest

    I am in Germany right now having flown from Seattle to Frankfurt on Condor as well. Condor has always been my choice for the SEA/FRA route. Living in Seattle, this has been the best choice for the last ten years from a price perspective and also the scheduling.

    I was so looking forward to this new business class product in seat 1A. The day of the flight I was sent an email that...

    I am in Germany right now having flown from Seattle to Frankfurt on Condor as well. Condor has always been my choice for the SEA/FRA route. Living in Seattle, this has been the best choice for the last ten years from a price perspective and also the scheduling.

    I was so looking forward to this new business class product in seat 1A. The day of the flight I was sent an email that I would be flying on air Brussels instead. So disappointed.

    The same food it appears. However the Duval Leroy champagne was switched to the Prosecco after one glass.

    We shall see what plane I am on when I return next week. The seat was somewhat narrow as a bed and the staff was…just ok. However, for the price, it is still superior to Lufthansa.

    1. Carl Member

      I had a flight swapped out to Wamos Air A330 angled seats about 10 days before flight at which point you don't have many options. Spanish speaking crew. Apparently Condor subcontracts to several charter operators to supplement their own fleet. Another thing to be aware of if you book Condor...you may not get Condor. It was still Condor's catering but not their plane, not their seating, not their flight attendants, not their pilots.

  7. OhioExile Guest

    Pedant Alert: The M&M's you are showing are peanut (yellow bag), not peanut butter (red bag).

  8. Fed UP Guest

    The service pace was very leisurely on this flight, with the appetizer being served just under two hours after takeoff

    You are so in love with German airlines. On numerous occasions you complain about the fact that the meal service is so slow and I didn’t even start until a couple of hours late yet in this review, you think it’s just fabulous that they start the mail service over two hours late.

    1. Mike Guest

      FU - I think Lucky is usually very clear about his servcie preferences.
      On shortish night flights, when all people want is to have dinner and crash - it is very annoying when service takes forever. On a much longer flight, heading to the West Coast, slower service is a lot less annoying.
      I think Ben has been quite critical of Lufthansa over the years - especially their ridiculous hype over a non...

      FU - I think Lucky is usually very clear about his servcie preferences.
      On shortish night flights, when all people want is to have dinner and crash - it is very annoying when service takes forever. On a much longer flight, heading to the West Coast, slower service is a lot less annoying.
      I think Ben has been quite critical of Lufthansa over the years - especially their ridiculous hype over a non existent product, so suggesting he is in love with German carriers is not quite an acurate represenattion. If anything, I'd say the middle eastern carriers are his faves.

    2. Bols59 Member

      Do shut up and get some rest.

  9. Alex Guest

    Thanks for the review Ben. Like you, my early experiences to Germany were on Condor. For me, though, it was 1978 and the 747-200 from SFO to Frankfurt with a stop in Minneapolis for fuel. Always have had a soft spot for them and glad to see them upping their game - especially now that I live in Seattle.

  10. Carl Member

    Having flown several roundtrips from USA on Condor in business class, I want to offer some cautions in what I have experienced. I was attracted by the good price without needing to worry about trying to find upgrade space and the ability to credit to Alaska and earn elite qualifying miles.

    Here are my experiences and cautions:

    First the positive: on the A330 planes the hard product was good but not better than other...

    Having flown several roundtrips from USA on Condor in business class, I want to offer some cautions in what I have experienced. I was attracted by the good price without needing to worry about trying to find upgrade space and the ability to credit to Alaska and earn elite qualifying miles.

    Here are my experiences and cautions:

    First the positive: on the A330 planes the hard product was good but not better than other airlines. I flew the ex-Eithad and ex-Singapore A300's. The food was generally good but not great: don't expect it to be any better than on any other airline's business class. On the flights I took staffed by Condor, the flight attendants were good. The flights were generally on time. Like Ben's experience, each of my flights departing Frankfurt didn't start boarding until 30 minutes past the stated boarding time.

    But there are a lot of gotcha's when taking Condor, especially if there are connecting segments involved. Condor's website is pretty terrible. Once you have made your reservation, it's essentially impossible to modify anything. Not your frequent flyer number, not your seat assignment, nothing. So anything that needs to change requires a phone call. Actually you can't even enter most of your information. That can't happen until check in. Condor's website doesn't seem to interact well with either Alaska or Lufthansa, where your connecting flights are likely to be. So you won't have confirmation numbers or frequent flyer numbers or seat assignments or upgrade opportunities.

    Even though I entered our Alaska numbers at online check in for all our flights, and made sure again at the airport and they were printed on the boarding passes, they only credited on 2 of our 4 Condor long-haul flights, so save all your documents and receipts and be prepared to request credit manually.

    In each case departing Europe, Lufthansa wasn't able to issue the Condor boarding pass, so we didn't have a Condor boarding pass on arriving in Frankfurt. Condor doesn't operate a transit counter at FRA airport. So you either need to exit security at FRA, or wait until the gate opens or find another departing Condor flight and hope the agents there will issue your boarding pass. (In one case they were happy to help, in another case they told us to wait for our flight, which means no lounge access until you have your boarding pass.)

    We only checked luggage on one of our flights, but the luggage didn't arrive at the U.S. arrival airport, nor did any Condor representative. The lost luggage was due to the Lufthansa originating flight, but we'd given our claim checks to the Condor agent in FRA, but when inside customs and no Condor agent present, we didn't know what to do. You are supposed to clear your luggage at the arrival airport, and no luggage and no agent.

    I shudder to think what Condor would be like in the event of serious IRROPS. I think they need to up their game.

    One more thing - even when you buy a business class ticket on Condor, you are in coach on the connecting Alaska and Lufthansa segments. This isn't clear in the booking process. And unless you figure out how to get your Alaska number into the reservation, you aren't even on the upgrade list.

    1. BL Guest

      Thank you for your review! You have helped this reader set more accurate expectations.

    2. Wilbits Guest

      Flew Condor Fra-Sea on 5/25 (connecting from Athens). Our checked luggage also didn’t arrive in SEA with us. At least there was a Condor rep by the carousel in arrivals, who had us fill out a form after waiting for our bag for an hour (!). Husband smartly got her contact information, which included a screenshot of her private iPhone with interface in Mandarin. Very odd, Condor must be subcontracting their ground services to a...

      Flew Condor Fra-Sea on 5/25 (connecting from Athens). Our checked luggage also didn’t arrive in SEA with us. At least there was a Condor rep by the carousel in arrivals, who had us fill out a form after waiting for our bag for an hour (!). Husband smartly got her contact information, which included a screenshot of her private iPhone with interface in Mandarin. Very odd, Condor must be subcontracting their ground services to a 3rd party. We got no updates on the search for our bag for the next FOUR days. Finally, after calling the number they delivered our bag to our home, to our great relief. Overall, less than professional impression. Next time, will strongly consider flying with only a carry on.

  11. pstm91 Diamond

    My last several flights on Lufthansa were abysmal, so I look forward to trying this.

    1. Yen4Travel Guest

      Flew last summer round trip Business from Seattle on Airbus A330 acquired from Etihad. Want to try Condor again with A330 Neo.

      I went on by train to Berlin for a few days and returned to Frankfurt to fly out. Frankfurt has good central location for trains to a few European cities.

      Hope to do another trip in 2023. Condor offers good alternative to American and British for travel to continental Europe, avoiding...

      Flew last summer round trip Business from Seattle on Airbus A330 acquired from Etihad. Want to try Condor again with A330 Neo.

      I went on by train to Berlin for a few days and returned to Frankfurt to fly out. Frankfurt has good central location for trains to a few European cities.

      Hope to do another trip in 2023. Condor offers good alternative to American and British for travel to continental Europe, avoiding Heathrow connection on BA and AA or circuitous AA routing to U.S. departure airport for flight direct to Europe.

  12. T- Guest

    I’d like to try the new Condor product but fear that it won’t live up to the hype created by blogs such as this. Too often bloggers gush, ooh & ah over every new product as if it were the best product on earth. We’ll see.

    1. Ben Schlappig OMAAT

      @ T- -- I don't think I'm suggesting this is the best product on earth? I point out both the pros and cons. What I am saying is:
      -- This compares favorably to Lufthansa, which is impressive, given that this is a leisure airline that only ordered these planes a couple of years ago, while Lufthansa has been talking about its new business class since 2017 (which still isn't available on a single plane)

      @ T- -- I don't think I'm suggesting this is the best product on earth? I point out both the pros and cons. What I am saying is:
      -- This compares favorably to Lufthansa, which is impressive, given that this is a leisure airline that only ordered these planes a couple of years ago, while Lufthansa has been talking about its new business class since 2017 (which still isn't available on a single plane)
      -- The airline has attractive pricing, so it's nice to see an airline offering value, rather than just a great product
      -- This is potentially a great award option, since it's an Alaska Mileage Plan partner not many people may think of
      -- It's exciting to see more competition in the premium German aviation market, since it's a market that previously belonged almost exclusively to Lufthansa

      Fair?

    2. Daniel from Finland Guest

      Definitely fair!

      Finnair should read this review.

  13. Bitter Proffit Guest

    If you were flying them from North America to Frankfurt, would there be any lounge access?

    Where would you credit miles?

    1. Ben Schlappig OMAAT

      @ Bitter Proffit -- I'd credit to Alaska Mileage Plan. And yes, Condor offers lounge access to long haul business class passengers, so there are contract lounge arrangements at major US airports.

    2. Bitter Proffit Guest

      Awesome, and thanks for the great review. Definitely see good fares tied with Jet Blue.

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Ben Schlappig OMAAT

@ T- -- I don't think I'm suggesting this is the best product on earth? I point out both the pros and cons. What I am saying is: -- This compares favorably to Lufthansa, which is impressive, given that this is a leisure airline that only ordered these planes a couple of years ago, while Lufthansa has been talking about its new business class since 2017 (which still isn't available on a single plane) -- The airline has attractive pricing, so it's nice to see an airline offering value, rather than just a great product -- This is potentially a great award option, since it's an Alaska Mileage Plan partner not many people may think of -- It's exciting to see more competition in the premium German aviation market, since it's a market that previously belonged almost exclusively to Lufthansa Fair?

6
Mike Guest

FU - I think Lucky is usually very clear about his servcie preferences. On shortish night flights, when all people want is to have dinner and crash - it is very annoying when service takes forever. On a much longer flight, heading to the West Coast, slower service is a lot less annoying. I think Ben has been quite critical of Lufthansa over the years - especially their ridiculous hype over a non existent product, so suggesting he is in love with German carriers is not quite an acurate represenattion. If anything, I'd say the middle eastern carriers are his faves.

3
Carl Member

I had a flight swapped out to Wamos Air A330 angled seats about 10 days before flight at which point you don't have many options. Spanish speaking crew. Apparently Condor subcontracts to several charter operators to supplement their own fleet. Another thing to be aware of if you book Condor...you may not get Condor. It was still Condor's catering but not their plane, not their seating, not their flight attendants, not their pilots.

2
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