Review: LOT Polish Business Class 787 New York To Warsaw

Filed Under: LOT

After my flight on LOT Polish last year from Warsaw to Chicago on one of their older 767s, I was curious to see how their 787 experience compared.

LOT Polish 27
New York (JFK) – Warsaw (WAW)
Saturday, June 28
Depart: 10:55PM
Arrive: 1:00PM (+1 day)
Duration: 8hr5min
Aircraft: Boeing 787
Seat: 2B (Business Class)

We boarded through door 2L, and upon presenting our boarding passes to the cabin crew, were directed left to the business class cabin. The purser, who was standing at the door, was a lot to take in. She had a bright red uniform, which quite nicely contrasted the “what do you want?” look on her face.

LOT’s business class cabin on the 787 consists of 18 fully flat seats, spread across three rows in a 2-2-2 configuration.

LOT Polish 787 seatmap per Seatguru

I really liked the way the cabin looked. It was “fresh” with bright colors, and with only 18 seats was a fairly intimate cabin.

LOT business class 787

LOT business class 787

LOT business class 787

LOT business class 787

LOT business class 787

LOT business class 787

We quickly stowed our belongings into the large overhead bins and settled into our seats, 2A & 2B.

LOT business class 787, seats 2A & 2B

The seats are fully flat, so there’s an “ottoman” of sorts connected to the row of seats in front, which becomes part of the bed when you recline.

LOT business class 787, seats 2A & 2B

Each seat has a coat hook and storage unit above the ottoman, as well as an area to store your shoes or other small personal items below the ottoman.

LOT business class 787, seats 2A & 2B

LOT business class 787, seat 2B

At each seat were pillows, blankets, and some sort of “sheets,” which could have doubled as fancy restaurant napkins. While basic, the bedding was good.

LOT business class pillow & blanket

LOT business class pillow & blanket

LOT business class

On the center console were intuitive seat controls.

LOT business class seat controls

And under the console and to the left of my seat were the entertainment controls and a cupholder with a bottle of water.

LOT business class entertainment controls

LOT business class entertainment controls

LOT business class bottled water

Behind that was an Empower adapter and USB port, where electronics could be charged.

LOT business class power ports

Also in that area were some headphones. They weren’t noise canceling best I could tell, and weren’t very comfortable — I couldn’t get through more than a couple of sitcoms without my ears hurting.

LOT business class headphones

And of course since this was a 787, it had the “signature” windows, which are substantially larger than on any other commercial planes. There are also no window shades, but rather there’s a “dimmer,” so that you can darken the cabin if you want. This was actually only my second flight on a 787, and my first longhaul flight — the previous one was from Beijing to Tokyo Narita on ANA.

LOT 787 windows

Quite possibly the best thing about the cabin was that it had individual air nozzles. Most non-US airlines keep their cabins at sauna-like temperatures, which is compounded by most of them not offering personal air nozzles. The fact that LOT has these on 787s is awesome.


While the flight wasn’t originally booked full, due to the cancellation of the earlier flight, all business class seats were eventually taken.

LOT 787 business class cabin

Once everyone was settled in we were offered pre-departure beverages, amenity kits, refreshing towels, and an amuse bouche, which was served on an edible spoon.

LOT business class amenity kit, pre-departure champagne, and amuse bouche

While the amenity kit didn’t seem to have any branded toiletries, it actually had a nice selection of items, including a nail filer (which I don’t really get, because it’s very bad etiquette to do anything involving nails on a plane, in my opinion).

LOT amenity kit contents

Shortly thereafter the menu and wine list were distributed, which were in a single pamphlet.

LOT business class menu

Boarding was efficient, and at 10:45PM the door closed. As we pushed back the safety demonstration began to play, which was awfully fancy.

We began our taxi to runway 13R, which took about 20 minutes. The amazing thing is that in the time we taxied to the runway, three British Airways planes took off (two 777s and one 747). It’s crazy how many frequencies they have out of JFK.

At around 11:20PM we were airborne, and began a smooth climb out to our cruising altitude.

LOT airshow

LOT airshow

About 20 minutes after takeoff the seatbelt sign was turned off and captain made his welcome aboard announcement, informing us of our flight time of 7hr40min, which would put is into Warsaw on-time.

As the crew finished service preparations, I browsed the entertainment selection. I was rather tired at this point (you’ve gotta love late eastbound departures out of the US, which are ideal for sleeping), so ended up just watching a couple of sitcoms.

LOT entertainment system

LOT entertainment system

LOT entertainment system

This is probably a good time to mention that while the cabin looked fresh, it already had some issues. Andrew’s entertainment controller was broken, while my tray table was stuck and wouldn’t come out. I called over the flight attendant, and she nearly broke her finger getting it out.

At this point the crew came around to take drink and dinner orders.

The dinner menu read as follows:


And the wine list read as follows:




And the drink list read as follows:



Service began with hot towels.

LOT business class hot towel

This was quickly followed by drinks and cashews.

LOT business class drinks and nuts

At this point tablecloths were distributed, and then a cart was rolled around with a selection of appetizers and salad. I was impressed that they didn’t have trays, but rather served directly onto the tablecloth — that’s a nice touch, in my opinion. I have to say that the flight attendant primarily working our aisle was efficient and friendly — she was also about half the average age of the rest of the crew, for what it’s worth.

LOT business class meal service

To start I had the scallops appetizer and salad, both of which were very good. That was served with a selection from the bread basket.

LOT business class appetizer & salad

LOT business class appetizer

LOT business class salad

LOT business class bread

I also ordered a glass of champagne at this point. LOT served Nicolas Feuillattee Brut Reserve — not bad for business class, and actually the same champagne that was served in the oneworld first class lounge LAX the last time I visited.

LOT business class champagne

LOT business class champagne

For the main course I ordered the seared halibut with risotto and asparagus. While it was perfectly edible, the halibut was very “dense” rather than flaky.

LOT business class main course

LOT business class main course

Andrew had the beef filet with gratin potatoes, which didn’t look amazing.

LOT business class main course

Next a pre-plated cheese course was served.

LOT business class cheese course

And then dessert. I ordered the dulce de leche and strawberry ice cream with berries, which was good, though still hard as a rock. It took about 30 minutes before I could even begin to chisel at it.

LOT business class dessert

LOT business class dessert

Meanwhile Andrew had the chocolate mousse cake, which looked good.

LOT business class dessert

The entire meal service took about two hours, and on the whole I was impressed. While the main course wasn’t amazing, the food was infinitely better than on my flight out of Warsaw last year, and by business class standards I would say was even above average. It wasn’t quite as good as Austrian or Turkish catering, but still very good. And the flight attendant on our aisle was friendly, efficient, and attentive, so I couldn’t have asked for more in that regard.

As I mentioned above, I couldn’t get my tray table out earlier in the flight, and after dinner couldn’t put the tray table back in. While it slid into the “casing,” it wouldn’t close all the way.

LOT 787 business class stuck tray table

The business class cabin has two lavatories — one on the right side of the cabin, which is the primary business class lavatory, and then one by the flight deck. On the 787 the lavatory doors “slide,” so rather than “folding” like on most other planes, they slide open on a track.

LOT 787 business class lavatory

After dinner I reclined into the fully flat position, which made for a comfortable bed. On the center console there’s a partition which “slides” up, so that you have quite a bit of privacy. While there are other business class hard products that I prefer overall, it’s tough to beat these kinds of seats when you’re traveling with someone.

One thing I did notice is that both of our seats were being held together in the back by duct tape. Odd.

LOT 787 business class bed

LOT 787 business class bed

Since this flight was departing so late and in the middle of summer, there were only a couple of hours of darkness before it got bright outside. While the windows block most of the light when “dimmed,” you can still kind of see outside if you look.

LOT 787 sunrise

About 90 minutes before landing — which seemed awfully early — breakfast was served.

The breakfast menu read as follows:


I had some orange juice and coffee to start. I tried to order a cappuccino, though apparently the machine was broken on this flight, so coffee and tea were the only options.

LOT business class juice and coffee

Breakfast consisted of the choice between a “hot” option and “continental” option. I selected the hot option, which was mushroom quiche with tomato sauce. It was quite good.

LOT business class hot breakfast

Andrew selected the continental breakfast, which consisted of fruit, cold cuts, yogurt, and most importantly, two chocolates — he wins for sure. 😉

LOT business class continental breakfast

Croissants were also offered, though if you selected the hot option there wasn’t really anywhere to put it.

LOT business class croissant and jam

About 45 minutes before landing the captain came on the PA to update us on our arrival time, which he anticipated would be at 1PM.

LOT airshow

LOT cabin view

At around 12:30PM we began our descent, at which point the crew came around to offer each passenger a chocolate.

LOT business class pre-landing chocolate

Descent into Warsaw

There was a bit of chop on our initial descent into Warsaw, though it smoothed out as we continued out descent.

Approach into Warsaw Airport

Approach into Warsaw Airport

Approach into Warsaw Airport

Approach into Warsaw Airport

Eventually we touched down on runway 13 in Warsaw at 1PM sharp. When we landed the purser gave us “a vhery vharm vhelcome to Vharshaw,” which I don’t think could have been delivered with less warmth if she tried.

Warsaw Airport

Warsaw Airport

Warsaw Airport

Our taxi to the gate took about five minutes, and at around 1:05PM we parked next to a LOT 787 and Emirates 777.

Emirates 777

LOT 787

Warsaw Airport

The great thing about Warsaw Airport is that it’s quite small. There wasn’t a single person at immigration, so we were through in a matter of minutes.

Warsaw Airport

Warsaw Airport

Warsaw Airport

Unfortunately the transfer to the hotel wasn’t as smooth as we might have hoped, due to a dispute with our taxi driver.

LOT Polish business class bottom line

All things considered I was impressed by LOT business class, especially in comparison to the flight I had last year from Warsaw to Chicago. The seats were comfortable, the cabin was bright (though in oddly bad condition for a fairly new plane), the food generally good, and the flight attendant working our aisle was fairly friendly.

I wouldn’t hesitate to fly LOT again.

If you’ve flown LOT Polish before, what was your experience?

  1. I took the same flight about a week earlier. It was very good for business class. I connected onto a domestic flight with only a 20 minute connection (flight was a little late). I easily made it (one of the virtues of WAW). The big negative was the JFK lounge situation. You kind of glossed over it in your report, but LH is shamelessly violating Star Alliance rules by not allowing LOT J class pax into its lounge, claiming that LOT doesn’t have a contract with LH for late flight. Total bullshit and not acceptable. Three weeks later, I’m still livid.

  2. On a slightly unrelated note, what does China Southern serve in business class? In the sunrise pictures was the window dimmed or not?

  3. How does the entertainment system work for the passengers in row 1? I don’t see screens on the wall on for either of the two sets of side seats and it looks like the middle two seats just have one large screen. Am I missing something or is there some sort of fold-out system for that row?

  4. I have always had some trepidation flying LOT long-haul because the crews are primarily older and come packaged with major attitude. I’m glad that you noticed that the FA serving your seats was half the age of the rest of the crew. I have flown LOT in Business and Economy on European flights and their crews (all young) have been nothing short of awesome. I’m not bashing age here because I’ve had truly awesome service from more tenured Flight Attendants, but not on LOT.

  5. I like the idea of the sheet in addition to the blanket. It beats drooling into the same bare seat as countless others have before. I wish more airlines did that.

  6. Also, I completely agree with you about the cabin temperature. Most airlines also insist on providing a heavy blanket which is too hot to use, when all I want is a thin sheet so I can sleep without feeling exposed.

  7. Ben, would love to hear what your overall impressions of the 787 we’re now that you’ve been on a couple long-hauls. Air pressure / moisture levels and all that jargon actually make any difference for your flight experience?

  8. @ Andrew T — I can’t really say that I feel strongly about it one way or the other. I like the larger windows on one hand, though miss window shades, as I don’t think the “dimming” works perfectly. Other than that, can’t say I’ve noticed a difference in terms of air pressure or humidity in the cabin, but I spend so much time on planes that it might just be lost on me.

  9. @lucky
    interesting. is avianca a reliable place to search for LOT award space? (and SQ for that matter). how does it compare with the ANA tool as far as accuracy?

  10. Coins,

    Looks like LOT clobbers IB (Iberia) in the food and wine/champagne department in Biz class. That flight was ORD/MAD.

  11. Curious about the “Kotanyi mix of spices to go with your coffee”. A Polish custom?

    The nail filer (otherwise known as an emery board) is for when the dry cabin air causes a fingernail to split or break, leaving you with a sharp edge that scratches anyone you shake hands with or catches on fabric. One, two swipes with the board will hold you over till you can address any lingering issues in private.

    Good for nail biters, too.

  12. I did the WAW-YYZ route in early May. Reading from Ben’s experience on LOT before the trip, I wasn’t sure what to expect. Although boarding was delayed, I have to say I was impressed by the service on board (the crew were quite young – not that it matters to us as long as they delivered good services), maybe because there were only 3 passengers in J. Sitting in 2C,D got us all the attention from the crew. The other passenger used 1A to sleep and 1B to eat. For us, we used the rest of the cabin. During the meal service, I told the service director I’d try anything “polish”, and she was pleased to offer me some special polish vodka after the meal. I wouldn’t mind flying the LOT dreamliner again.

  13. @Damian and Lucky: the difference between the old, communist-bred generation and the new one in Poland is Marianas Trench deep. The younger Poles speak English (versus Russian), have more professional attitude, are more relaxed, and much better educated (according to the OECD, Poland has the highest rate of higher education among the young people in the world at 83 percent).

  14. @ Lucky – is it common for relatively new planes like 787s to fall apart like that so quickly? Just seems strange.

    @ Marek – Given not-quite-good service typical of US airlines, I am inclined to attribute inadequate service to job security — people may not try as hard if they can get away with doing a poor job. I didn’t get to visit Poland on my recent trip to Central Europe (went to Vienna, Prague, and Zurich) but in Vienna and Prague both of my drivers were older gentlemen who provided awesome service despite them speaking better Russian than English.

  15. @ Ivan Y — I guess if they’re not maintaining them it’s not all that surprising. Quite sad to see, though…

  16. I really liked the service on the YYZ-WAW flight I took earlier this month. My only complaint is that my seat, 2D, got stuck in between bed and seat mode. The purser came tried to fix it but wasn’t able to, I just moved over to the seat beside me as it was empty. There were only 7-8 people in the J cabin.

    The 787 cabin is great, it doesn’t feel cramped and has lots of headroom.

    I had a very similar experience with Passport control and the entire airport being fairly empty.

    Would definitely fly the 787 again. Make sure to ask for a latte, as long as the machine isn’t broken. They serve it in a clear glass mug with some Lindt chocolates one the side.

  17. I must say that I adore flying LOT and connecting at WAW. I feel they have a really good attitude towards J class passengers (not like BA/LH where I feel that I am just another customer). Having flown JFK-WAW at least once every month for the past three years I have noticed that they are continually learning from their mistakes and improving their J class service. I can’t wait for them to expand their long haul service to Asia once the EC clears them to. Great report as always Lucky!

  18. Really, really disappointed in this airline and their attitude and I will NEVER EVER fly with them again!!! They cancelled our flight to Warshaw last minute and they refuse to fly us there today (they have seats in Business but are not willing to upgrade us). The manager I talked to – Lukasz Inglot gave me a LOT of attitude and refused to address our problem giving us the only option of flying tomorrow. UNACCEPTABLE behaviour for a manager working in Canada… He told me I was acting like a kid because I do not accept no for an answer!!!! Really?!? Do you hear yourself Lukasz?!?? This is not how you do business in Canada… Maybe in Poland your attitude would be accepted, but in Canada is NOT acceptable… And I will file a complaint on your behaviour at consumer protection Ontario and I will also escalate it to your manager. SHAME on you, Lukasz Inglot!!! I have 3 kids crying around me because they will not go to see grandma today although we booked tickets ahead of time and it is not our fault Lott cancelled the flight! Shame on you and you will hear back from me!!!!

  19. @Veronica – Seriously, listen to yourself. The airline has what, up to 200 passengers to accommodate, and you think you trump them all? Their first priority is to rebook those who were in business – and no, your online website view of capacity isn’t necessarily correct – so in fairness to all other passengers, stay firm on prioritizing or even offering upgrades. Perhaps they offered a paid upgrade to business, which would be entirely fair of them. No of course it’s not your fault they had to cancel the flight, but they aren’t obligated to upgrade four passengers because you promised your kids they’d see Grandma that day. Excellent lesson for them, that things happen and you will be disappointed, and I can think of bigger disappointments to “endure” than a one day delay in seeing family. As far as I can see, Lukasz had to deal with four children, and as much as you bullied him he has a job and a responsibility to all passengers, and was entirely justified in getting his point across to you. Grow up and set an example to your children on how to deal with, what is essentially, a minor inconvenience.

  20. I fly this or the EWR route at least 5 times a year for business and I love to eat and I enjoy good food 😉
    While I consider LOT very good value for the money and I like their new Dreamliners and their service I’m honestly surprised that you didn’t address the awful meals they serve. I’ve learned and by now I eat before boarding, then I order the soup and get a sandwich, that’s it (desserts and cheeses aren’t bad). I’ve tried the duck, steak, fish and they were all really bad. I truly hope that they do something with their meals, that will make them AWESOME!

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