Review: Grand Hyatt Hong Kong Grand Suite

Ben Schlappig
December 10, 2015
36

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I’ve been to Hong Kong dozens of times over the years, and have reviewed a good number of properties, including the following:

Amazingly my first ever stay at the Grand Hyatt was earlier this year, though I only stayed for one night. I arrived late at night and left early the next morning, so didn’t have the chance to really experience it. Beyond that, the Grand Hyatt has upgraded their Grand Club since then, which I’ve consistently heard great things about.

The Grand Hyatt Hong Kong has pretty high rates. For the dates we stayed, the rate for a standard room was 5000HKD per night (~$645).

The Grand Hyatt is a Category 6 Gold Passport property, making a free night redemption 25,000 points. However, this hotel is extremely good about making Points + Cash awards available (as of a few weeks ago you can book these awards online). That made the cost for our five night stay 12,500 points plus 1163HKD (~$150) per night.

That’s an absolute bargain compared to the paid rate. On top of that, I was then able to use a Diamond Suite Upgrade to confirm an upgrade to a Grand Suite, which retailed for 9,000HKD (~$1,160) per night.

Stays like this are such a nicer reminder of how awesome status and points are.

We took a taxi from the airport to the Grand Hyatt. Since we were arriving early on a Sunday morning, traffic was virtually non-existent. The taxi ride cost ~300HKD including tolls, and took about 30 minutes.

The Grand Hyatt looks very much like an office building from the outside, so it’s not the most charming exterior. It’s the same design as the Renaissance Hotel located next door.

Grand Hyatt Hong Kong exterior

The Grand Hyatt’s lobby is gorgeous and grand. I guess that shouldn’t come as a surprise, given that this is Grand Hyatt’s flagship international property.

Grand Hyatt Hong Kong lobby

There was a beautiful floral arrangement right by the entrance.

Grand Hyatt Hong Kong lobby

We were welcomed by the bellmen and directed to check-in, which is located on the opposite side of the lobby of the entrance. There was a special Gold Passport check-in desk, where we were quickly assisted.

Grand Hyatt Hong Kong reception desk

I was thrilled and shocked to find out that our room was in fact ready. The day before I had checked suite availability for the night prior to our arrival (usually a good indicator of whether or not a suite will be available for an early check-in), and there wasn’t any availability. I assume this meant it would be a while until we could check-in, but I guess we lucked out.

The friendly associate informed us of all the Diamond benefits at the hotel, including access to the Grand Club, which can be accessed through the 30th floor.

Grand Hyatt Hong Kong Diamond welcome letter

With keys in hand we headed towards the elevators, which were just past the flower shop. The flower shop had some gorgeous arrangements, so was a nice thing to walk past every time we were leaving the hotel.

Grand Hyatt Hong Kong lobby flower shop

Our suite was located on the 14th floor, which is one of the lower floors of the hotel. Upon exiting the elevator we turned left, and then our room was at the second turn.

Grand Hyatt Hong Kong hallway

We were assigned room 1410, a Grand Suite.

Grand Hyatt Hong Kong Grand Suite entrance

The room had a sort of triangular shape. There was a long entryway with the toilet to the right, bathroom to the left, and living room straight ahead.

Grand Hyatt Hong Kong Grand Suite entrance

The living room featured a table with two chairs, and an “L” shaped couch.

Grand Hyatt Hong Kong Grand Suite living room

Grand Hyatt Hong Kong Grand Suite living room table

The couch faced the TV, which was next to the minibar and espresso machine.

Grand Hyatt Hong Kong Grand Suite living room couch

This hotel has a Nespresso machine, which is a nice feature.

Grand Hyatt Hong Kong Grand Suite Nespresso machine

The (complimentary) pods were in the minibar next to it, along with minis, snacks for purchase, and complimentary bottled water.

Grand Hyatt Hong Kong Grand Suite Nespresso pods & minibar

Grand Hyatt Hong Kong Grand Suite minibar

Below that was the refrigerated minibar.

Grand Hyatt Hong Kong Grand Suite minibar

The living room was separated from the bedroom by a sliding door. The bedroom had a comfortable king size bed with soft pillows.

Grand Hyatt Hong Kong Grand Suite bedroom

It faced a wall-mounted TV, and also the living room. I sort of loved that there was a long sliding door between the living room and bedroom, which meant you could have total privacy if you wanted, but also made the room feel more “open,” if desired.

Grand Hyatt Hong Kong Grand Suite bedroom

Next to the bed was what’s probably my favorite hotel amenity ever — a complimentary 4G smartphone you could use for the duration of your stay. You could use this as a Wi-Fi hotspot, and could also use it to make complimentary phone calls to the US, UK, Australia, Singapore, and China. Apparently these are becoming pretty common at hotels in Hong Kong, which is awesome. The Grand Hyatt associate informed us that the Grand Hyatt was apparently the first hotel to offer 4G ones.

Grand Hyatt Hong Kong smartphone

The bathroom had an open layout, in the sense that it could be accessed from both the bedroom and the foyer. There were blinds between the bathtub and bathroom which could be lowered with the flip of a switch.

Grand Hyatt Hong Kong Grand Suite bathroom

The bathroom itself featured a soaking tub, walk-in shower, and sink.

Grand Hyatt Hong Kong Grand Suite bathroom

I thought it was gorgeously appointed, aside from the June Jacobs toiletries which this hotel offers. I realize these are “brand standard,” but you’d think there would be a difference between an airport Grand Hyatt and their international flagship one, which retails for $500+ per night.

Grand Hyatt Hong Kong Grand Suite June Jacobs toiletries

Between the bedroom and bathroom was a decent sized closet and luggage storage rack.

Grand Hyatt Hong Kong Grand Suite closet

Then across the hall from the bathroom was the room with the toilet. It’s sort of interesting that this was completely separate from the rest of the bathroom. Sometimes you’ll see a separate half bathroom in a suite, but in this case it was just the other part of the “main” bathroom.

Grand Hyatt Hong Kong Grand Suite toilet

It just featured a sink.

Grand Hyatt Hong Kong Grand Suite toilet

Then next to it was another small closet.

Grand Hyatt Hong Kong Grand Suite closet

The suite had more than 180 degree views of Victoria Harbour and Hong Kong Island. Unfortunately the area immediately next to the Grand Hyatt is a massive early stage construction zone. At the moment it’s not the best view, though perhaps it’s still better than the likely obstructed view once construction of new high-rises is complete.

Grand Hyatt Hong Kong Grand Suite view

I thought the suite was perfect. The Wi-Fi in the room was fast, and I loved that the suite consisted of two distinct areas you could close the door between, which is helpful given how screwed up my time schedule is.

The Grand Club opened just a few months ago after a huge renovation. The Grand Club can be accessed through the 30th floor, which is where the reception is located.

Grand Hyatt Hong Kong Grand Club entrance

Then there’s a staircase which takes you up to the 31st floor, which is where the actual lounge is.

Grand Hyatt Hong Kong Grand Club staircase

The Grand Club itself is stunning, easily one of the nicest club lounges I’ve ever seen. It’s a good size, and even though it’s usually quite busy, it never really feels overcrowded. There’s a main area to the lounge which is sectioned off into two areas, thanks to long, artsy, vertical barriers.

Grand Hyatt Hong Kong Grand Club

The lounge consists mostly of traditional dining tables, but also has some more “lounge-like” couches.

Grand Hyatt Hong Kong Grand Club

The lounge has stunning views of Victoria Harbour, Kowloon, and Hong Kong Island (and because it’s on a higher floor, the construction isn’t quite as noticeable).

Grand Hyatt Hong Kong Grand Club view

Then there’s another room facing Hong Kong Island rather than Victoria Harbour, which is located behind the buffet setup.

Grand Hyatt Hong Kong Grand Club

Breakfast is served in the club lounge from 7AM until 10:30AM (11AM on weekends), and consists of an impressive spread, not just in terms of variety, but also in terms of quality.