At this point if you want to redeem miles for travel on Singapore Airlines, you’ll have to do so directly through the KrisFlyer program.
Singapore Airlines pulls all partner awards
Singapore Airlines has temporarily pulled all award availability through partner frequent flyer programs. This means that at the moment the only way to redeem miles for travel on Singapore Airlines is directly through the KrisFlyer program.
Note that this doesn’t apply to redeeming KrisFlyer miles on partner airlines, but rather just applies to redeeming partner miles on Singapore Airlines (in other words, you can still redeem KrisFlyer miles on Star Alliance partners).
Alaska Airlines, which is a Singapore Airlines partner, has a message on its website providing the following explanation:
Singapore Airlines award availability: Singapore Airlines has removed access to award travel due to the complexities of enforcing global travel restrictions during the Covid-19 pandemic. We anticipate that access will be restored beginning September 1, 2020.
While this indicates that availability may be restored beginning September 1, I wouldn’t necessarily count on that timeline to stick.
The explanation is interesting as well — this award availability is being pulled “due to the complexities of enforcing global travel restrictions.” Without further details, there are a few ways to interpret this:
- Singapore is now allowing transit passengers, but the logistics are complicated, and those booking through third party programs may not fully understand what’s going on
- In general entry restrictions are constantly changing, so does Singapore Airlines want people booking directly to be sure everyone understands the restrictions in place?
- Singapore Airlines’ schedule is constantly changing, so is this just to avoid the complicated logistics of having to work with a liaison to change tickets?
Singapore Airlines awards can’t be booked through partner programs
Why this isn’t that big of a deal
There are a variety of reasons this isn’t a huge deal, not the least of which is that fewer people are traveling right now. In the case of Singapore Airlines specifically, keep in mind that the airline blocks most premium cabin award space through partner programs, choosing to keep it bookable primarily through the KrisFlyer program.
KrisFlyer is transfer partners with all major transferable points currencies, so there are lots of ways to come by these miles even if you’re not a Singapore Airlines frequent flyer.
Most Singapore Airlines premium awards are only bookable through KrisFlyer
For the time being Singapore Airlines award space isn’t available through partner programs. While this is allegedly related to the complexities of travel associated with coronavirus, it’s not entirely clear what’s going on beyond that.
Personally I don’t view this as a huge deal for the time being, given that most Singapore Airlines premium awards are only bookable directly through the KrisFlyer program anyway.
Are you impacted by this temporary award outage?