LifeMiles Upgrading Systems, Will Have Five Day Outage

Filed Under: AviancaTaca

Avianca LifeMiles are one of my favorite mileage currencies. Not only does LifeMiles directly sell miles at a discount, but you can also transfer points from Amex Membership Rewards, Capital One, and Citi ThankYou, to build up your balance.

LifeMiles is a useful currency for booking Star Alliance premium cabin awards, given that the program doesn’t add carrier imposed surcharges to award tickets. The catch is that the program doesn’t always have access to all the Star Alliance award space that other programs have access to (though they also sometimes have access to space that other programs don’t have access to).

Redeeming LifeMiles for Lufthansa first class is a great value

Anyway, per an email that was just sent to members, LifeMiles has indicated that they will be upgrading their systems, and as a result there will be an outage from February 1 through February 5, 2019. During this time most account features won’t be available, including the ability to redeem miles (both online and via the call center).

Here’s the email, in full:

As part of our continued investment in serving members like you even better, we are preparing to upgrade our systems. This upgrade will require an outage period, during which the LifeMiles systems will not be available.

We will conduct our system change from February 1st to February 5th, 2019. During this period:

  • You will not be able to access or transact in or the LifeMiles Mobile App. Our Call Center and Service Centers will be open but will not be able to make transactions in our systems either during this period
  • You will not be able to redeem with LifeMiles or any of our partners
  • You can continue to earn miles as normal with Avianca, Star Alliance airlines and with most of our partners. These miles will be reflected in your account once the system upgrade is complete
  • You can continue purchasing tickets and transacting with Avianca through their channels as usual
  • Elite members will continue to receive benefits such as upgrades at the airport, access to VIP lounges, etc. as normal
  • Your miles and information will be safe. Once systems are back up and running, you will be able to access your account with your pre-existing user name and password

Given the above, if you have plans to use your miles soon, please ensure that you do so before the February 1st to February 5th system outage period.

Five days is a long time to take a system offline. At the same time, if LifeMiles actually improves their search function and booking process for awards, this could be great news.

So I’ll wait until February 6 to reserve judgment. 😉

In the meantime, make sure you ticket any necessary bookings in the next couple of weeks.

  1. “Avianca LifeMiles are one of my favorite mileage currencies”

    Lucky your blog is fabulous but this is a rather common grammar mistake. Since Avianca LifeMiles is being treated as a single entity, it takes the singular, requiring the verb ‘is’ rather than ‘are’.

  2. Lucky,
    I noticed the incredibly hurtful and demeaning comments which have been left on several of your posts. Please know that I thoroughly enjoy reading your blog. Keep up the impeccable work.

    Sincerely, Quintus

  3. Wasn’t there talk last year about Star Alliance setting up some central system for redemptions across all partners? Is there any news on that effort?

  4. 5 days?!? They better improve their award search engine by leaps and bounds. To be better than any other airline.

  5. Am I the only one cynical enough to think this’ll close the loophole on mixed cabin awards that show discounted pricing?

  6. @asarious you’re probably right. The mixed cabin on Iberia awards to bring down BA surcharges was nixed due to too much coverage

  7. Not only do I think that it will fix the discounted pricing, I think they will introduce surcharges on redemptions, which will decrease the value of these miles big time for me.

  8. One of my favorite new found point currencies. The only problem has been their multi-city function, and their problem of the search engine not being able to piece together itineraries that are open when searched individually.

    I really hope their update makes the redemption process easier and better. Has LifeMiles said this “update” will fix the current problems?

  9. i have an AV booking on SQ for feb. 1. the page with my booking number shows up as “blank” on the SQ website. it will be interesting to see what happens at the airport …

  10. since they will take 5 days for this update, I’m assuming we won’t have ten problems like we had with Marriott.

  11. Well it’s about time because their booking engine is awful and has gotten even worse recently. I’m a big fan of LifeMiles, having bought 1.5 million miles in the past three years using it mostly for Lufthansa First Class. But their website is incredibly frustrating especially when it comes to ignoring certain city pairs that include a connection via Germany. And more recently, in the past three months, I have been unable to book anything and even though there is availability, the booking process fails and it throws an error message that even the call center cannot book for you. Every time, I have had to email them and wait 1-3 days for a call back. The lovely Diego, apparently the only Avianca agent who is able to make manual bookings, always comes through but you have to wait for him to call you back. But once you have him on the phone, he will also book anything you need at the same time. Great guy, we are now mates. So hopefully, the new system will fix all these bugs rather than devaluing the program.

  12. I certain,y hope that a five day shutdown means some MASSIVE improvements! Things such as amending and cancelling award tickets without calling up would be a good start. Whilst it’s easy to do you once you get through, you do need to set aside a bit of time to do it.

  13. I can’t find find first class award ticket ( Asiana ) for next year. only found business class on certain date. Do no know if this issue is related to asiana finanacial problem currently ot just glitch from lifemiles website.
    Normally , it is quite easy to book asiana first class award if book in advance for many months

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