The LifeMiles website has been down for the past several days, as LifeMiles announced that they were upgrading their systems. During this period, members weren’t able to redeem miles or perform any other account functions.
As I noted at the time, I was curious to see if they actually made substantial changes, or if they were simply cosmetic.
Well, the new LifeMiles website is now life, so I figured I’d share my initial thoughts, and I’m also curious to hear what you guys think. First of all, here’s a video LifeMiles put together showing their new user experience:
The new website is very… 2019. Everything is big, so there’s lots of scrolling and clicking required to do everything. Personally I don’t really get the trend of making desktop sites look more like mobile sites, but I guess to each their own.
For example, now when you search award flights you first enter the route, class of service, and number of passengers.
Then only on the next page do you enter the date, and this requires using a calendar that’s way too big, in my opinion.
After you select your flight, you’ll immediately be given the option of whether you want to reduce the mileage required by paying more cash.
What I was most curious about is if we’d see some actual improvements to availability. Historically LifeMiles hasn’t had access to some of the same Star Alliance award space as other programs. There was a lot of overlap, but not full overlap.
For example, historically LifeMiles hasn’t had access to South African Airways and SAS award seats, so I’m really excited that this seems to be fixed. I was able to pull up availability for my first choice of flights on both airlines.
I of course can’t guarantee that availability exactly matches what every other program has, but all the searches I’ve done return the same availability as other programs, which is fantastic news.
As a reminder, LifeMiles frequently sells miles directly at a discount, and is also transfer partners with Amex Membership Rewards, Capital One, and Citi ThankYou, making it easy to build up a mileage balance with them.
LifeMiles is a program that I find to be extremely valuable for Star Alliance redemptions, and that I use all the time. It’s great for one-way awards, and I also love their lack of carrier imposed surcharges.
Personally I can’t say that I prefer the new LifeMiles website in terms of the look, though I do love that it seems to offer better award availability than before, which is great news.
Of course this site just went live, so please report back with your experiences in terms of ease of use, award availability, etc.
What do you make of the new LifeMiles website?