Obviously the coronavirus situation has had a huge impact on travel in Asia, and we’ve seen all kinds of travel brands issue waivers. However, World of Hyatt is the only loyalty program I know of that’s proactively extending status for members as a result of this.
World of Hyatt extending status for members
World of Hyatt will be offering members residing in the Asia Pacific region a series of tier status and benefits extensions, including:
- Qualifying World of Hyatt Discoverist, Explorist, and Globalist members will now have a new tier expiration of February 28, 2022 (rather than February 28, 2021), to maintain their elite tier status and benefits
- Currently valid Suite Upgrade Awards, Club Access Awards, and Free Night Awards that expire in 2020 for qualifying members will be extended through December 31, 2021
Grand Hyatt Chengdu
World of Hyatt is working on making these updates, and expects the changes to be fully made by March 31, 2020.
Hyatt will be communicating directly with eligible members through email, My Hyatt Concierge, and WeChat. Members with questions can contact Hyatt’s global contact centers, reach Hyatt via WeChat (WeChat ID: HyattHotels), or email [email protected]
World of Hyatt is also working to evaluate tier and benefit extensions for global members who travel frequently to the Asia Pacific region, though nothing exact has been announced on that front yet.
As Amy Weinberg, SVP of World of Hyatt, explains it:
“Now more than ever, it’s a priority for us to stay close to our World of Hyatt members, understand how their lives are impacted and help. Extending the expiration of elite tier status and benefits for our members is one of the ways we can care for our most loyal guests, so they have one less thing to worry about during this incredibly difficult time.”
This is an extremely generous offer on the part of World of Hyatt, as they’re the only loyalty program I know of so far to do something like this.
World of Hyatt will be communicating directly with members. My assumption is that they’re deciding status extensions based on where a member’s address is registered.
“Asia Pacific” is of course a pretty broad term. I would assume they’re not including Australia or New Zealand in this, but you never know.
Will anyone benefit from this generous World of Hyatt status extensions?