- Introduction: AAround The World Using AAdvantage Miles
- Review: Cathay Pacific Lounge San Francisco Airport
- Review: Cathay Pacific First Class 777 San Francisco To Hong Kong
- Review: Cathay Pacific Arrivals Lounge Hong Kong Airport
- Review: Grand Hyatt Hong Kong Grand Suite
- Review: Cathay Pacific The Pier First Class Lounge Hong Kong Airport
- Review: Cathay Pacific Business Class A330 Hong Kong To Kuala Lumpur
- Review: Mandarin Oriental Kuala Lumpur
- Review: Malaysia Airlines First Class Lounge Kuala Lumpur Airport
- Review: Malaysia Airlines Business Class 737 Kuala Lumpur To Bali
- Review: St. Regis Bali Pool Suite
- Review: St. Regis Bali Lagoon Villa
- Review: St. Regis Bali Restaurants & Activities
- Review: Premier Lounge Bali Denpasar Airport
- Review: Qatar Airways Business Class 777 Bali To Doha
- Review: St. Regis Doha
- Review: Qatar Airways Al Safwa First Class Lounge Doha Airport
- Review: Qatar Airways First Class 777 Doha To Abu Dhabi
- Review: Le Meridien Abu Dhabi
- Review: Rosewood Abu Dhabi
- Interlude: 30 Hours In Abu Dhabi
- Review: Etihad US Pre-Clearance Lounge Abu Dhabi Airport
- Review: Etihad First Class A380 Abu Dhabi To New York
- Review: Le Parker Meridien New York
We had just one night in Kuala Lumpur, as we landed after 8PM and were departing the next day at 3PM. If I’m being honest, Kuala Lumpur isn’t my favorite city in Asia, and I also don’t love the distance the airport is from the city. While there’s an express train which takes just 28 minutes, it doesn’t actually let off in the center of the city, so it’s another ~15 minute drive if you want to get to the Petronas Tower, for example.
Ford wanted to see the Petronas Towers at night, so I figured the best option was to book a hotel close to them.
In the past I’ve stayed at the Grand Hyatt, Le Meridien, and InterContinental. Le Meridien is really convenient to the airport train system, since it’s located just on top of the city stop. The Grand Hyatt was my favorite, however, as it’s new and has great views of the Petronas Towers.
For this stay, however, I figured we might as well stay at the Mandarin Oriental, which is located right next to the Petronas Towers. Through American Express Fine Hotels & Resorts — which I have access to thanks to The Platinum Card® from American Express and The Business Platinum Card® from American Express — the rate was 599RM (~$138).
Best of all, since we were booking through Fine Hotels & Resorts, it came with the following features:
- Daily breakfast for two people
- Room upgrade upon arrival, when available
- Guaranteed 4PM check-out
- Noon check-in, subject to availability
- Complimentary in-room Wi-Fi
- A complimentary lunch or dinner for two people once during the stay, excluding alcohol
It’s tough to argue with that deal!
We took the KLIA Ekspres, and from there took a taxi to the Mandarin Oriental, which took about 15 minutes.
Upon arriving at the hotel we were assisted by the bellmen, who directed us to check-in. The hotel looked a bit tired on the outside, though I’ve been in plenty of hotels which are ugly on the outside and beautiful on the inside. After all, there’s only so much you can do to renovate an exterior!
Mandarin Oriental Kuala Lumpur exterior
Mandarin Oriental Kuala Lumpur driveway
Mandarin Oriental Kuala Lumpur driveway
The lobby was gorgeous as well, with lots of marble and a beautiful chandelier hanging over the circular entryway.
Mandarin Oriental Kuala Lumpur lobby
Mandarin Oriental Kuala Lumpur lobby
Mandarin Oriental Kuala Lumpur lobby
Further in the lobby was a beautiful floral arrangement.
Mandarin Oriental Kuala Lumpur lobby
Reception was located inside the lobby and to the right. There was a short queue before we were helped, at which point a friendly associate motioned that she was ready for us.
Mandarin Oriental Kuala Lumpur reception
We were brought cold towels and a welcome drink as we checked in, which I thought was a nice touch.
Mandarin Oriental Kuala Lumpur welcome drink
The lady handed us a pamphlet explaining the Fine Hotels & Resorts benefits, and also a welcome letter, which she went through point-by-point (personally I find that annoying — if you’re handing me a letter explaining something to me then ask if I’d like it recapped, rather than proactively spending a few minutes going through the page).
Mandarin Oriental Kuala Lumpur American Express Fine Hotels & Resorts
Mandarin Oriental Kuala Lumpur welcome letter
We were also given a welcome amenity consisting of a box of chocolates. A nice touch I wasn’t expecting, though it’s a bit odd to be given a welcome amenity at the check-in desk rather than in-room.
Mandarin Oriental Kuala Lumpur box of chocolates
Mandarin Oriental Kuala Lumpur box of chocolates
Since we booked through Fine Hotels & Resorts she proactively offered us a room upgrade to… a garden view room. I asked about the possibility of buying up to a room with a view of the Petronas Towers. After doing some typing she offered us an upgrade to a Petronas Tower view room as a “one time exception,” since it was our first visit.
She then escorted us to the elevators, which were located on the opposite side of the lobby.
Mandarin Oriental Kuala Lumpur elevator bank
In terms of the depth of information she provided, it reminded me a bit of this scene from “Curb Your Enthusiasm:”
While I thought the lobby was gorgeous (in a generic and corporate kind of way), I got a slightly different impression of the hotel once we got to the 19th floor, where our room was located.
It’s clear the lobby had been renovated while the guest rooms hadn’t. The hallway was dated in such a way that it wasn’t quite offensive, but you couldn’t help but wonder how many years ago this design was “in.”
Mandarin Oriental Kuala Lumpur hallway
Our room, 1914, was located at the far end of the hallway.
Mandarin Oriental Kuala Lumpur room entrance
Mandarin Oriental Kuala Lumpur floorplan
The room was a decent size, and featured a foyer with closets on the right, the bathroom to the left, and the rest of the room straight ahead.
Mandarin Oriental Kuala Lumpur room entrance
Goodness was the room dated.
Mandarin Oriental Kuala Lumpur Twin Towers View King room
It featured a king size bed with one of the most uncomfortable mattresses I’ve had in a while, as it was clear it hadn’t been replaced in a very long time.
Mandarin Oriental Kuala Lumpur Twin Towers View King room
Mandarin Oriental Kuala Lumpur Twin Towers View King room
Mandarin Oriental Kuala Lumpur Twin Towers View room
Across from the bed was a TV and a luggage rack.
Mandarin Oriental Kuala Lumpur Twin Towers View room TV
Then there was a desk in the corner, which had both an office chair and a dining chair (I appreciate that the room had two chairs, if you wanted to dine in the room, or something).
Mandarin Oriental Kuala Lumpur Twin Towers View room TV & desk
Unfortunately the office chair was disgusting, and had all kinds of stains on it. Maybe it’s not a smart idea to have a cream-colored office chair in a hotel?
Mandarin Oriental Kuala Lumpur Twin Towers View room desk
The phone in the room was amusingly dated as well.
Mandarin Oriental Kuala Lumpur Twin Towers View room modern phone
In the corner of the room was a two-person couch with a small coffee table.
Mandarin Oriental Kuala Lumpur Twin Towers View room sofa
On that table was a plate of oranges.
Mandarin Oriental Kuala Lumpur Twin Towers View room welcome oranges (I think?)
The bathroom was located back towards the entrance, and consisted of a sink, tub, walk-in shower, and partitioned off toilet.
Mandarin Oriental Kuala Lumpur Twin Towers View room bathroom
Mandarin Oriental Kuala Lumpur Twin Towers View room bathroom
Mandarin Oriental Kuala Lumpur Twin Towers View room tub
I appreciated that there was a separate tub and shower, though I thought it was disappointing that the shower had just a plain old shower head with very bad aim.
Mandarin Oriental Kuala Lumpur Twin Towers View room shower
Mandarin Oriental Kuala Lumpur Twin Towers View room toilet
The toiletries were “Senses” branded, whatever that is.
Mandarin Oriental Kuala Lumpur Twin Towers View room toiletries
Back across from the bathroom by the entrance was the minibar. I sort of loved that they had college dorm style ramen noodles for sale.
Mandarin Oriental Kuala Lumpur Twin Towers View room minibar
Mandarin Oriental Kuala Lumpur Twin Towers View room minibar
What I was most excited about in this hotel was the view of the Petronas Towers. Well, that was a bit of a bust. The Petronas Towers are much taller than the Mandarin Oriental, so in reality the Mandarin Oriental has a view of the base of the Petronas Towers. When looking straight out from the room, here’s the view:
Mandarin Oriental Kuala Lumpur Twin Towers View room view
If I bent my neck, this was the view (I had to lie down on the floor to get this picture).
Mandarin Oriental Kuala Lumpur Twin Towers View room view
And here’s the view in daylight…
Mandarin Oriental Kuala Lumpur Twin Towers View room view
While this hotel in theory seems appealing due to the view of the Petronas Towers, I think it’s too close to actually have a good view. I think the Grand Hyatt has a considerably better view of the Petronas Towers, as it’s a couple hundred meters further away. That makes a huge difference.
View of the Petronas Towers from the lobby of the Grand Hyatt
What did I think of the room overall? Matt wrote in the past about how hotel branding is a complete mystery, and this hotel was a perfect example. Was the hotel unreasonably dated for the price we paid? Absolutely not. Was it unreasonably dated for what my perception was of Mandarin Oriental? Absolutely! But maybe it’s my fault for thinking Mandarin Oriental is a luxury brand? The room wouldn’t have looked out of place at a Holiday Inn in Asia.
We went out to take some pictures of the Petronas Towers at night, and also walked around KLCC, the mall located at the base of the Petronas Towers. It’s convenient to be so close to KLCC, given that it has lots of dining options as well.
Petronas Towers at night
KLCC
After a long day we got a good night of sleep.
With both breakfast and lunch included, we basically ate ourselves into oblivion the next day.
The hotel’s restaurant, Mosaic, serves breakfast daily from 6AM until 10:30AM. The restaurant itself is beautiful.
Mandarin Oriental Kuala Lumpur Mosaic Restaurant
Mandarin Oriental Kuala Lumpur Mosaic Restaurant
Mandarin Oriental Kuala Lumpur Mosaic Restaurant
Okay, so there are Asian breakfast buffets and then there are OMG-I’M-ABOUT-TO-HAVE-A-HEART-ATTACK-ASIAN-BREAKFAST-BUFFETS. This was definitely the latter. The spread was fantastic, in particular because of how international it was. The restaurant had all kinds of “stations” for various types of food, from Indian to Chinese to Malay to Western. I’ll let the pictures (which are only of a small portion of the buffet) speak for themselves.
Mandarin Oriental Kuala Lumpur Mosaic Restaurant breakfast buffet
Mandarin Oriental Kuala Lumpur Mosaic Restaurant breakfast buffet
Mandarin Oriental Kuala Lumpur Mosaic Restaurant breakfast buffet
Mandarin Oriental Kuala Lumpur Mosaic Restaurant breakfast buffet
Mandarin Oriental Kuala Lumpur Mosaic Restaurant breakfast buffet
Mandarin Oriental Kuala Lumpur Mosaic Restaurant breakfast buffet
Mandarin Oriental Kuala Lumpur Mosaic Restaurant breakfast buffet
Mandarin Oriental Kuala Lumpur Mosaic Restaurant breakfast buffet
Mandarin Oriental Kuala Lumpur Mosaic Restaurant breakfast buffet
Mandarin Oriental Kuala Lumpur Mosaic Restaurant breakfast buffet
Through Fine Hotels & Resorts we also had a complimentary lunch, which was available from 12PM until 2:30PM. I convinced Ford we should go just so I could take pictures. We had a pretty big breakfast, so weren’t really that hungry. Unfortunately that all changed when I saw they had two dessert chocolate fountains.
Generally I’m really opposed to buffet lunch and dinner (I find something about it unsanitary, and also don’t really view it as something you’d expect at a “luxury hotel,” aside from breakfast or on holidays), but this was a really great buffet. That wasn’t really a good thing in this instance, though, since the plan was to just take pictures of the buffet. Several plates later, however…
Mandarin Oriental Kuala Lumpur Mosaic Restaurant lunch buffet
Once again, I’ll let the pictures speak for themselves.
Mandarin Oriental Kuala Lumpur Mosaic Restaurant lunch buffet
Mandarin Oriental Kuala Lumpur Mosaic Restaurant lunch buffet
Mandarin Oriental Kuala Lumpur Mosaic Restaurant lunch buffet
Mandarin Oriental Kuala Lumpur Mosaic Restaurant lunch buffet
Mandarin Oriental Kuala Lumpur Mosaic Restaurant lunch buffet
Mandarin Oriental Kuala Lumpur Mosaic Restaurant lunch buffet
Mandarin Oriental Kuala Lumpur Mosaic Restaurant lunch buffet
Mandarin Oriental Kuala Lumpur Mosaic Restaurant lunch buffet
Mandarin Oriental Kuala Lumpur Mosaic Restaurant lunch buffet
Mandarin Oriental Kuala Lumpur Mosaic Restaurant lunch buffet
Mandarin Oriental Kuala Lumpur Mosaic Restaurant lunch buffet
We didn’t have much time at the hotel otherwise as we spent some time walking around Kuala Lumpur. One of the highlights of the hotel, however, was the pool. The pool was infinity edge and had a nice view of the surrounding area.
Mandarin Oriental Kuala Lumpur pool
Mandarin Oriental Kuala Lumpur pool
Mandarin Oriental Kuala Lumpur pool
There was also plenty of comfortable seating with lots of shade, along with a pool bar & restaurant.
Mandarin Oriental Kuala Lumpur pool deck
Mandarin Oriental Kuala Lumpur pool deck
Mandarin Oriental Kuala Lumpur pool deck
The hotel also had a nice gym with modern equipment, located right next to the pool.
Mandarin Oriental Kuala Lumpur fitness center
Mandarin Oriental Kuala Lumpur fitness center
Mandarin Oriental Kuala Lumpur fitness center
The next day we decided to take a taxi to the airport rather than the train, given that there was virtually no traffic due to it being Saturday. We made it to the airport in about 40 minutes, which was great time.
Mandarin Oriental Kuala Lumpur bottom line
American Express Fine Hotels & Resorts made this stay an especially good deal, at ~$140 for the one night stay. I mean, the breakfast and lunch alone would have cost considerably more than that (not that we would have had both breakfast and lunch if we were paying).
While the hotel represented a good value, it gave me a really underwhelming impression of the Mandarin Oriental brand. Then again I realize they have some fantastic hotels, and this one is an outlier. The same is true for every luxury brand. Not every Park Hyatt is the Park Hyatt Sydney, and not every Four Seasons is the George V Paris.
While the public spaces look nice, the rooms look like they belong in a Holiday Inn. Apparently they’ll be renovating the guest rooms soon, which is long overdue.
But I guess my bigger issue with the hotel is that it’s so close to the Petronas Towers that you don’t actually have a view. I’d rather stay at the Grand Hyatt, which has a gorgeous view of the Petronas Towers, given that it’s a bit further away.
Since we were looking forward to getting a view of the Petronas Towers both at night and during the day, this hotel was the right choice. We could walk out our rooms and five minutes later be standing at the base of the Twin Towers. But I wouldn’t return to this hotel, since even when it’s renovated I don’t think it’ll be better than the Grand Hyatt, for example. And I like points too much.
If you’ve been to Kuala Lumpur, what’s your preferred hotel there?
Try the Traders next time! The unobstructed views (the only hotel with this feature) are simply amazing. Even though it sells at a 4star property, my impressions were above that. The top-floor pool is nice as well and the future is by far not that dated ;)
I hope to read a review about this in the future:P
Next time in KL you could stay at Traders Hotel, just in front of Twin Towers, with great towers' views during all day. It's not a 5* and the rooms are more or less like the MO's ones but the views are perfetc (at least you hire a room lookinf to the opposite side of the towers...)
I have stayed two nights at the Aloft in KL Sentral, which is very convenient when you come from the airport. It was super cheap (58 euro/night booked directly over SPG.com), the room was modern, there was a rooftop pool and I could not complain about anything for that price. They also had a good value dinner buffet with all you can eat Sate Sticks...I really like them :-)
Regarding buffets in hotels...I think most...
I have stayed two nights at the Aloft in KL Sentral, which is very convenient when you come from the airport. It was super cheap (58 euro/night booked directly over SPG.com), the room was modern, there was a rooftop pool and I could not complain about anything for that price. They also had a good value dinner buffet with all you can eat Sate Sticks...I really like them :-)
Regarding buffets in hotels...I think most good/luxury hotels have one buffet restaurant and some a la carte restaurants. For me though, a Shangri-La is a luxury hotel, I have never stayed at a hotel where the standard room costs >300 Euro/night.
hmmm; if you go frequently to the UAE, how come you are not accustomed to the buffets? That is buffet land! And they are actually quite good and not unsanitary at all, IMHO.
@ Burg -- Well because this wasn't the UAE. And there's a difference between being accustomed to something and liking something.
@Lucky I think SE Asia (in particular Malaysia and Singapore), luxury hotels are expected to have an extravagant brunch/lunch/high tea/dinner buffet in at least one of their restaurants.
Well, you are not exactly wrong to say that the MO room might be similar to a Holiday Inn in Asia, but thats be cause some HI in Asia are crazy luxurious...
HI Jakarta for example, has an equally luxury lobby with full marble and chandeliers, not unlike the MO KL, or the MO Jakarta for that matter...
The irony of putting two "mandarins" as a welcome amenity in the "Mandarin" Oriental. Still an impressive view from the room though.
Great post about a fascinating hotel and hotel brand. Nicely done. I'm interested in your thoughts about visiting and supporting the economy of another country that might be called draconian with regard to their LGBT rights. Do you feel comfortable there?
http://www.huffingtonpost.com/entry/lgbt-malaysia_5615359ae4b0cf9984d7cfae
https://en.wikipedia.org/wiki/LGBT_rights_in_Malaysia
Thanks for all your work-terrific content!
Lucky,
I agree that some Mandarin properties are not that great. However some are amazing. The one in Barcelona is deffently worth visiting. Big rooms(for Europe , amazing service and great amenities. Next time you go to Barcelona, I would highly recommend it.
@Jason - Have found the DoubleTree KL has pretty average elite status recognition. No difference between what they want to give Gold and Diamond members.
Also the in-room wi-fi is wonky. Frustrating.
"Back across from the bathroom by the entrance was the minibar. I sort of loved that they had college dorm style ramen noodles for sale."
This is common in Asian culture to have instant noodles, regardless of your financial status/background.
I applaud you for not being snobby like TPG - he posted on instagram a picture of instant ramen in a QR lounge and mentioned how "cheap" and "unhealthy" (apparently he's a nutritionist too) and kind of low class to serve it.
Curious, do you not check Tripadvisor before booking hotels? I know you were disappointed to find the outdated rooms when you checked in but 2 minutes on tripadvisor would have shown you exactly what the rooms look like before hand. I don't book anything w/o spending a bunch of time on TA first.
On the other hand, if you take the MO brand out of the equation, I would say this was a fantastic stay for $140.
KL is perhaps my favorite major city in S.E. Asia although I agree with you that KLIA is too far away. It inst pasteurized, whitewashed, Walt Disney Asia like Singapore, there aren't as many touts as in BKK, and Manila...well so many reasons why its my least favorite.
Le Meridien , KL
Hands down the best for SPG platinum in Asia
The lounge is sensational , with Japanese owners and the out going professionalism from the GM Harvey is top drawer.
I have several colleagues whom are SPG plat and they all say that Le Meridein KL is the Jewell in the crown
For KL, doubletree is my go-to hotel. It's probably below your standard but I find the DT there to be REALLY impressive... Staff there are awesome & elite status recognition are great as well (as a Gold, pretty always the highest floor executive room). The best part about it: it's a CAT 2 property. Possibly the best CAT 2 Hilton you are gonna find in the world & 10K pts/night makes it a no brainer
I'm diggin the internet phone! Great food spread.
I've stayed at this hotel 8 years ago and it was fantastic. I know the room looks a little dated but still the location of this property is hard to beat. Also, for $140 I cannot stay at a Hampton Inn in Des Moines,IA so I think I will take an outdated Mandarin over that. :)
Makes sense. I'm with you.
I also think you're right as far as the branding issue goes. This is an MO first, and in KL second. A brand is either consistent or it isn't. If I normally stay at the MO in Bangkok, and I choose this one because of that experience, I'd be pissed.
The SPG surveys you get after the stay always ask if this "W" experience makes you more or...
Makes sense. I'm with you.
I also think you're right as far as the branding issue goes. This is an MO first, and in KL second. A brand is either consistent or it isn't. If I normally stay at the MO in Bangkok, and I choose this one because of that experience, I'd be pissed.
The SPG surveys you get after the stay always ask if this "W" experience makes you more or less confident that your next stay will also be good. Clearly they are confident that their experiences from city to city are consistent enough to get a good response.
How come lunch and dinner buffets are unsanitary and breakfast buffets aren't?
@ Neil S. -- Hah, valid. My point was that breakfast buffets are a pretty standard offering in luxury hotels, so they're something I've become accustomed to. I don't find them sanitary, but I deal with them. Meanwhile lunch and dinner buffets aren't quite as common in luxury hotels in most places, in my experience.
I was at the hotel in September and you definitely got shafted. The room I had stayed in was rennovated recently and was more MO than what they gave you. You really got the worst room in the hotel thats for sure...
While MO here in Kuala Lumpur used to be very good overall, it's at least a decade past its prime. Service has degraded, as well as maintenance of the decor/rooms. Much better and newer hotels to choose from now, though MO does have an amazing location.
Shame you guys didn't get to venture out for a proper taste of KL - which is the street food!