Review: Cathay Pacific Business Class 777-300ER Hong Kong To Newark


After catching up on sleep at the Regal Airport Hotel, I spent about an hour in the Qantas Lounge before heading to gate 19 for my departure to Newark.

The gate area was swamped, as the gate for the New York JFK flight (which was substantially delayed due to a mechanical — they were handing out meal vouchers) was right next to the gate for the Newark flight.

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Departure gate to Newark at Hong Kong Airport

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Gate 19 Hong Kong Airport

At 5:20PM boarding was called for the flight to Newark, starting with business class and elite members.

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Cathay Pacific 777-300ER going to New York JFK

I proceeded down the super long jet bridge, as this most be one of the longest gates at the airport from the actual entrance to the gate to the door of the plane.

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Cathay Pacific 777-300ER going to Newark

As usual, there was a really superficial security check on the jet bridge. I really don’t get why they bother. First they ask you if you have any liquids, and then they do the most useless search imaginable, where they literally just peek inside of your bag.

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Jet bridge at Hong Kong Airport

Works for me, as I was on my way quickly!

Cathay Pacific 890
Hong Kong (HKG) – Newark (EWR)
Sunday, April 12
Depart: 5:45PM
Arrive: 9:40PM
Duration: 15hr55min
Aircraft: Boeing 777-300ER
Seat: 22K (Business Class)

I was excited to finally fly Cathay Pacific’s longhaul business class. I’ve exclusively flown Cathay Pacific in first class on longhaul flights, as the marginal difference in miles is totally worth it to me (when redeeming through American between the US and Asia, it’s 55,000 miles for business class or 67,500 miles for first class). Since I was on a paid business class fare, this seemed like a great opportunity to try out their business class product.

This flight was operated by one of Cathay Pacific’s 777-300ERs in a three cabin configuration, featuring just business class, premium economy, and economy class (there was no first class). If I’m going to be in business class, I prefer it to at least be the top cabin. 😉

The business class cabin features reverse herringbone seats in a 1-2-1 configuration. There are a total of 40 seats, spread across two cabins — there are 26 business class seats in the forward cabin, and then 14 seats in the rear cabin.

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Cathay Pacific business class cabin 777-300ER

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Cathay Pacific business class cabin 777-300ER

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Cathay Pacific business class cabin 777-300ER

I decided to assign a seat in the rear cabin. There are pros and cons to both cabins. I tend to prefer the rear cabin on these kinds of configurations, since it’s smaller and quieter during the flight. The downside is that you have a lot more foot traffic during boarding (since all economy passengers board past you), and you’re served last. But that’s a small price to pay for a quieter cabin on such a long flight, in my opinion.

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Cathay Pacific 777-300ER business class cabin

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Cathay Pacific 777-300ER business class cabin

My seat, 22K, was in the second to last row of the cabin. Since I was among the first passengers aboard, I had a quick look at the premium economy cabin, which was right behind behind me. The seats were in a 2-4-2 configuration, and featured a fair amount of legroom. I’d say they’re not as comfortable as domestic first class within the US, though still a big step up from economy.

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Cathay Pacific premium economy cabin 777-300ER

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Cathay Pacific premium economy cabin 777-300ER

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Cathay Pacific premium economy cabin 777-300ER

Back to my seat — the reverse herringbone seat offered in business class on Cathay Pacific is virtually identical to the one on the American 777-300ER (that’s because American copied it directly from Cathay Pacific).

My previous flight from Male to Hong Kong on the A330-300 featured the same seat in theory, though it was a bit more cramped. The A330 fuselage isn’t as wide as the 777 fuselage, though the cabin still has four seats per row. Therefore the seat does feel a bit more spacious on the 777 than on the A330.

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Cathay Pacific business class, seat 22K

The seat featured a fold out entertainment screen, which is a good size.

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Cathay Pacific business class 777-300ER, seat 22K

To the right of the seat are the entertainment controls, seat controls, reading light, and power outlet.

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Cathay Pacific business class seat & entertainment controls

Then next to that is a small storage compartment for headphones, as well as a mirror.

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Cathay Pacific business class seat headphone compartment

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Cathay Pacific business class seat mirror

Then below that is an exposed storage compartment.

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Cathay Pacific business class seat storage

The ottoman on the 777 feels substantially more spacious than on the A330, whether you’re in the fully reclined position or upright position.

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Cathay Pacific business class seat ottoman

Also waiting at my seat was a pillow and blanket.

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Cathay Pacific business class pillow/blanket

All-in-all it’s a sleek cabin, especially given how private it feels in the mini-cabin.

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Cathay Pacific rear business class cabin, 777-300ER

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Cathay Pacific rear business class cabin, 777-300ER

Boarding in the rear cabin does tend to be a bit chaotic, given that all the economy and premium economy passengers board through the cabin. Add in the fact that Cathay Pacific generally boards at most 30 minutes before departure, and it is a bit of a rushed ground experience.

However, I was offered a pre-departure beverage, and selected a glass of champagne.

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Cathay Pacific pre-departure champagne

I was further offered a menu and wine list for the flight by Pin, who was the Thai flight attendant responsible for my aisle.

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Cathay Pacific business class menu

At around 6PM the captain came on the PA to add his welcome aboard. He had the thickest imaginable New Yorker accent. I love how Cathay’s pilots come from all over the world, and it does always give me a kick when I have an American pilot. He informed us of our flight time of 14hr41min, which he expected would put us into Newark quite a bit ahead of schedule. Furthermore, he explained that there was a strong jet stream, and therefore expected it to be a pretty bumpy flight over the Pacific.

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Cathay Pacific airshow enroute to Newark

Before takeoff I quickly changed into something more comfortable. The business class cabin has a total of three lavatories, including two at the very front of the aircraft, and then one huge lavatory between the two business class sections, on the left side. When it comes to lavatories, size matters!

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Cathay Pacific business class lavatory

At 6:05PM we began our pushback with a completely full business class cabin, at which point the safety video began to play. We began our long taxi to runway 7R, which took about 15 minutes.

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View on pushback at Hong Kong Airport

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View on pushback at Hong Kong Airport

Fortunately there’s no shortage of interesting traffic when taxiing at Hong Kong Airport!

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United 747 landing at Hong Kong Airport

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Taxiing at Hong Kong Airport

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Taxiing at Hong Kong Airport

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Traffic at Hong Kong Airport

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Traffic at Hong Kong Airport

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Traffic at Hong Kong Airport

Once at runway 7R we were immediately cleared for takeoff, and began our long but powerful takeoff roll.

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Taking off at Hong Kong Airport

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Taking off at Hong Kong Airport

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View after takeoff from Hong Kong Airport

The initial climb out was quite smooth, and once we got above the clouds it was looking like a beautiful evening.

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View after takeoff from Hong Kong Airport

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View after takeoff from Hong Kong Airport

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View on the climb out of Hong Kong

Since we had an American captain, it was no surprise that the seatbelt sign stayed on a bit longer than usual. About 25 minutes after takeoff it was turned off, at which point the crew sprung into action to start their service.

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Cathay Pacific business class cabin after takeoff

They started by distributing amenity kits.

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Cathay Pacific business class amenity kit

And then bottles of Evian water.

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Cathay Pacific business class bottled water

My eyes were initially glued to the window, as the sunset outside was beautiful.

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View at cruising altitude

Then I checked out the StudioCX entertainment system, and decided to binge watch The Mentalist… again. It’s a bad habit, I tell you!

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Cathay Pacific StudioCX entertainment selection

The inflight service manager walked through the cabin and seemed to greet a couple of passengers. In my experience they usually greet all oneworld Emerald members, though this one only greeted two passengers, and I wasn’t among them. So maybe they were Diamond members in Cathay Pacific’s program? The guy seated diagonally across from me was one of those passengers, and got preferential treatment on everything. He was always addressed by name, his meal orders were always taken first, and he was even always served first.

About 40 minutes after takeoff the dinner service began. The menu read as follows:

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And the wine list read as follows:

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Service began with the appetizer and salad being served from the cart, as well as a selection from the bread basket being offered. The starter consisted of a pretty boring salad, as well as some edible though unmemorable salmon and shrimp.

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Cathay Pacific business class dinner starter

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Cathay Pacific business class dinner starter — smoked salmon and prawn

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Cathay Pacific business class dinner salad — mixed seasonal salad

I also selected some garlic bread.

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Cathay Pacific business class dinner garlic bread

I was a bit puzzled by the fact that the service didn’t begin with drinks and nuts, but instead went straight to the meal. I totally get why that was the case on a short redeye from Male to Hong Kong, though odder on a 14+ hour flight.

About 15 minutes after the starter was served the crew came around with drinks and nuts. I ordered a glass of champagne — Cathay Pacific serves Deutz champagne in business class.

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Cathay Pacific business class nuts

Rather than taking meal orders, the main courses were all displayed on a cart, which the crew rolled through the cabin with. I selected the steamed cod, which was absolutely fantastic. It tasted almost identical to the amazing pre-arrival meals I’ve had in Cathay Pacific first class on my last two flights from Chicago to Hong Kong and New York to Hong Kong. The dish was flavorful, and the fish was extremely flaky.

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Cathay Pacific business class dinner main course — steamed cod

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Cathay Pacific business class dinner main course — steamed cod

Once the main course was cleared, the crew came through with the cheese and fruit cart, whereby they did the plating at each individual seat, which is always a nice touch.

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Cathay Pacific business class dinner dessert cart

I requested a cheese plate, and went along with Pin’s suggestion for a glass of white wine.

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Cathay Pacific business class dinner cheese course

After that, the crew came through with the dessert and coffee cart. As was the case on the last flight, the tart was plated at each seat, and the whipped cream was dolloped onto the plate there as well. I was also offered a praline from a box.

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Cathay Pacific business class dinner dessert — pear crumble streusel tart

It took about 2.5 hours for the meal service to be complete. Service was definitely a bit on the slow side, though the crew was friendly, well intentioned, and quite attentive. I still don’t really get why they don’t do a drink service before the meal, though.

After dinner I decided to watch a few episodes of Family Guy.

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Cathay Pacific StudioCX entertainment

Around this time we were approaching Japan and hit some pretty serious chop, as seems to be the norm, in my experience. This time the other captain, who was Australian, came on the PA, to explain that the turbulence would stick around for a couple of hours, and there wasn’t really anything that could be done to avoid it. So the cabin crew had to be seated for well over an hour as we roughed it out.

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Cathay Pacific airshow enroute to Newark

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Cathay Pacific airshow enroute to Newark

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Cathay Pacific airshow enroute to Newark

Eventually I decided to recline my seat to try and get some shut eye. I successfully managed to sleep for a few hours, until we were well past the international dateline. Fairly impressive, given that I slept for much of the day in Hong Kong.

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Cathay Pacific airshow enroute to Newark

When I woke up we were almost exactly at the halfway point of our flight.

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Cathay Pacific airshow enroute to Newark

While I wasn’t really hungry, I did have a look at the snack menu, which read as follows:

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That’s certainly not as good of a snack menu as Cathay Pacific has in first class, though I guess that’s not really surprising. There was also a snack basket in the galley with chips, peanuts, chocolate, and fresh fruit.

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Cathay Pacific business class snack basket

I ordered some vanilla Haagen-Dazs ice cream, which was served within minutes (though as you’d expect it was rock hard).

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Cathay Pacific business class snack — Haagen-Dazs ice cream

About an hour later I ordered some Hong Kong style milk tea.

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Cathay Pacific business class Hong Kong style milk tea

Before I knew it we were approaching the coast of the US, flying almost exactly over Seattle.

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Cathay Pacific airshow enroute to Newark

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Cathay Pacific airshow enroute to Newark

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Cathay Pacific airshow enroute to Newark

I managed to nap for a couple more hours, and woke up with just over two hours to go to Newark. I browsed the entertainment selection again, and stumbled upon Big School, which is a British comedy. Usually I don’t much fancy British comedies, but this was hilarious. I ended up watching a few episodes.

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Cathay Pacific StudioCX entertainment

A bit over 90 minutes before arrival, breakfast service began (which makes sense if you’re thinking of the flight in terms of Hong Kong time, but in terms of Newark time, not so much). The breakfast menu read as follows:

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I started with some coffee and a berry smoothie.

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Cathay Pacific business class breakfast starter — coffee and smoothie

That was followed up with a fruit plate and a selection from the bread basket — I chose a croissant.

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Cathay Pacific business class breakfast starter — fresh seasonal fruit

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Cathay Pacific business class breakfast starter — fresh seasonal fruit

Next the crew brought around all kinds of cereal and yogurt on a cart. I selected some peach cereal and muesli.

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Cathay Pacific business class breakfast starter — peach yogurt and muesli

For the main course I ordered the sundried tomato and feta cheese frittata, which was every bit as disgusting as it looked.

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Cathay Pacific business class breakfast main course — frittata

About 30 minutes before landing the (American) captain came back on the PA to give us updated arrival information, anticipating we’d be arriving about half an hour early.

At this point I changed back into my jeans and t-shirt, and stowed all my belongings.

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View approaching the US

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View approaching the US

The sun set on us pretty quickly, so by the time we landed it was dark. We had a gorgeously smooth touchdown on runway 22L at 9:05PM, and then made it to our gate at 9:10PM.

As I walked towards immigration I couldn’t help but smile when I saw the La Compagnie 757 parked next to us.

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La Compagnie 757 at Newark Airport

Cathay Pacific business class bottom line

Ultimately Cathay Pacific business class was exactly what I expected. Cathay Pacific has a fantastic hard product and great entertainment selection. The food was edible though nothing special — certainly not to the level of Austrian, Etihad, Qatar, Turkish, etc., in business class.

And the service was generally friendly, though I did sort of feel like I was part of an assembly line.

Given the option, I’d absolutely redeem an extra 12,500 American miles for Cathay Pacific first class over business class. That being said, Cathay Pacific first class isn’t as readily available as it used to be, and Cathay Pacific is still excellent about releasing business class award space. So I’d look forward to flying with Cathay Pacific again in business class.

If you’ve flown Cathay Pacific business class, what was your experience like?

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RobInAtx Guest

I've tried to find CX award space many times over the last few years. I've never seen an F seat, and only rarely find J seats, but I also can't afford to wait until the last minute because then the fares are astronomical. I had the misfortune of flying ORD/HKG once in Coach on CX, and that is a "never again" option for me. How far in advance do you usually book your reward seats? I have AA and CX accounts.

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Hardvark Guest

CX is one of the most overrated airlines I have ever had the displeasure of flying. Your comments about their service being like an assembly line are spot on. I flew CX business from BKK-HKG last year. I was finishing a glass of sauvignon blanc about 40 minutes prior to landing, when I heard the rattling of the drinks cart making its way down the aisle. Without a word of warning, the flight attendant took away my glass of wine. It did not occur to the flight attendant that I may have liked to finish the few last swigs that were left in the glass. It couldn't have hurt the flight attendant to inform me that we will be landing in 40 minutes, and that she will be coming back to collect my glass shortly. Most other airlines give at least 10 minutes warning before they start removing drinks. In fact, I remember one Qantas flight where I was poured a glass of wine 20 minutes before landing, and the flight attendant didn't even come back to collect the glass! He joked with me at the end that he could hear my glass tinkling as we touched down, and then asked me if I wanted to take the bottle home.

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Moose lady Guest

I am also displeased with CX’s assembly line approach. I flew BKK - HKG in CX business last year and was finishing a glass of wine about 40 minutes before landing. The flight attendant came along with their trolley and took the wine away, without a word of warning. I would have appreciated the opportunity to finish the last swig of wine. Other airlines usually give you a 10 minute warning!

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Yinan Guest

The Security check on the jetbridge is required by the US government for all flights originating in Asia I believe.

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Paula Sothern Guest

Hi - I am trying to find out what cheese I had flying Business Class London to Perth via Hong Kong. It was a hard cheese and bright orange colour and I think the name of it was the name of a person. May be Tom something, the first name was quite short. It was the best cheese I have ever had!

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