Review: KLM Business Class 777 Singapore To Bali

The latest update based on KLM's response. Perhaps the airline has a decent hard product. But there service is rather shocking. Raising awareness by doing so. Dear Mr. XXXX, Thank you for your reply. In handling customers’ requests, KLM aims at harmonising the assessment of all claims in order to be consistent and fair to all passengers, and I would like to assure you that no discourtesy was intended in our previous responses. Kindly be advised that your flight KL2006 (operated by AF1340) departing from Paris to Amsterdam on 19 September 2017 was cancelled due to adverse weather conditions. We understand how inconvenient delays can be, so we do all we can to limit them. However, due to forces beyond our control, we will occasionally not be able to maintain the punctual and reliable scheduled service that we strive to warrant for our passengers. In these situations, we do all we can to keep our passengers informed and help them arrive at their destinations as soon as possible by arranging alternative flights or making alternative travel plans. I am very sorry to hear that the service you have received during the time of delay of not up to your satisfaction. We will share your comments with the ground handling team and the relevant departments to improve our services in the future. Kindly be advised that we are still in the process of tracing your baggage to be delivered to your permanent address. I apologise once again for the inconvenience caused. As advised previously, please reply to us via the above link with the relevant receipts of your incurred expenses, ensuring that the file is smaller than 2MB in size, for consideration of reimbursement. Mr XXXXX, you have our assurance that we are well aware of our commitment to customer care. I will revert to you as soon as I receive your reply. Regards, Response: Dear Mr XXXXX, No Discourtesy? Did you read my previous email and learn what happened? Were you there on the phone listening to your customer handling agents? Were you with me during the whole process? How can you remotely claim something without being there. Your 10 day delay in my email response; does that show courtesy to someone who has lost their bag from KLM (whom you are employed by) whereby all their personal items at a value of over 4K USD? Where is the sense of urgency when a premium paying customer loses their bag both on the sectors of the flight. Does that define courtesy? Is this normal for you or are you defending the company without holding any accountability? As further proof that you are really just writing an email out of duty rather than care, your email shows absolutely no awareness on the issue. After your very poor customer handling service person told me that my bag was in SAO PAOLO, i couldn't believe my what i read (I do have proof of this conversation btw if you require) How can someone be so off base. In desperation, I had my mother, who lives in France call another agent to discover it was in Bali already? I then went to the Airport, waited again, and finally received my luggage. Had i not taken this initiative, would i ever have been informed, you for one are far from being informed considering you are oblivious to its whereabouts. This is truly embarrassing. "Kindly be advised that we are still in the process of tracing your baggage to be delivered to your permanent address". Now here is the interesting part; i received my bag with the lock completely undone and tampered with. I don't have any receipts with me, but i think it is logical for you to do the math and calculate what an average human being would have spent, never mind any form of compensation for this inconvenience. As i stated in my previous email, i spent money on toiletries and clothes (Casual and Business attire) while in Colombia. On the return, fortunately, i was in Paris for only 2 nights whereby i bought clothes for those 3 days. When in Bali, i returned home and had my own clothing and didn't need to purchase anything extra. Anyhow it goes without saying that this experience has been an utter disappointment, and whether you care or not, flying KLM will definitely be my last choice despite the fact that i'm a flying blue member (whatever that means). So is there any form of compensation for this inconvenience or have we hit a dead end? I anxiously await your reply, hopefully within a reasonable time frame.

My email to KLM after they lost my luggage on both segments on my return flight. Bad luck, but what made it worse was how it was handled. The Story: I’m based in Bali Indonesia and am going on a work trip to Colombia via Paris and Amsterdam. I booked a return ticket from Paris to Cartagena Colombia in Business Class. The plan is to be in Cartagena for 9 days only including arrival and departure date. My booking was made through the KLM website. Upon leaving from Paris (AF) to Amsterdam (whereby I will embark on KLM to Colombia), there had been a weather issue at Schipol and therefore my flight from Paris to Amsterdam was cancelled. This was only discovered after checking in and 10 minutes before scheduled boarding time. Obviously this meant that my connecting flight to Cartagena would be missed. After a 3 hour fiasco at CDG airport, I was rerouted to Frankfurt on Lufthansa, however before I had to check into my Lufthansa flight I had to ‘recollect’ my checked in luggage. My checked in luggage never arrived and thus I had to travel to Colombia without it. After being in Cartagena for 4 days my luggage had not arrived and what made it worse was that there was no customer service contact on the estimate date/time my bag would reach, I had to do the following up otherwise there would be no news whatsoever, furthermore when it finally arrived, I was not made aware of this, it was lucky that I had called the airport directly to ask them if my bag was there or not. When they told me it had arrived the night before I was rather disappointed as I was promised that my bag would be delivered at the hotel. I took the personal initiative to go to the airport to collect my bag, since the service had been near to non existent before then. Evidently I had to purchase the necessities (business apparel and toiletries) during the days of absence and hence, besides being an inconvenience it also became a cost. Unfortunately the story gets worse believe it or not. On my return back from Colombia (Cartagena) to Paris Via Amsterdam. I had discovered that my luggage was missing once again. Besides the obvious frustration, what made matters worse was that I had a flight back to Indonesia 2 days later. At the point of discovery, I felt confident that my luggage would actually turn up given the frequency of flights between Amsterdam and Paris. The 3 days had passed and nothing had arrived, the customer service was incredibly dismissive and the furthest thing from helpful. All that they could do is ‘send messages’ to the lost baggage department, nothing else that could be considered as merely proactive (I kept on suggesting a simple phone call to the lost luggage department but that seemed to be out of protocol). I had to call multiple times, be kept on hold for extended periods of time and be given no useful information on the basic ‘where and when’. Eventually I left and went back to Bali Indonesia and until today there has not been one bit of follow up on behalf of KLM. I’m desperately trying to call whoever and make contact through digital platforms, up until this minute I have received one email saying sorry and asking for receipts for compensation of clothing etc etc. and no further information on the whereabouts of my bag; the second communication was through messenger stating my luggage is now in Sao Paolo. The word disappointment is an understatement. I have never in my life of travel encountered such lack of care and negligence. To Recap: Rerouted on Lufthansa Lost bag on the way to destination No service of contact or delivery of bag + Delayed (18th to 21st September) No compensation Lost Bag on return trip Bag can’t be delivered from Amsterdam to Paris (2 nights/3 days) (29th of September … Still no bag) No contact, no follow up. There is not much more I can say as I’m in disbelief that this stuff actually happens in this day in age. I’m not sure what will come of this email, but you should definitely be aware of this. I for one am traumatized to ever use KLM again.

@lucky KLM's Business Class seats on the 787 are definitely more modern than the 777 or 747(touchscreen IFE remotes and more storage space) but they are way tighter. Although the cool thing about the 787 is the privacy and all seats have direct aisle access. Never fly KLM late in the night though because their meal service is mediocre at most! Though, they have upgraded the food a lot at the KLM Crown Lounge in Amsterdam, sadly you won't see anymore stroopwafels there.

the food presentation needs lotsa work. it looks like gravy shlopp--akin to an american airlines poor quality food products throughout the classes. is klm now owed by americans?

@Paul Fully agree that consistency across a hard product is better for customers, but according to your reasoning you'd never fly an airline that is in the midst of updating their business class product? If an airline wants to keep up with the market they'll need to update their product once in a while and that simply doesnt happen in the blink of an eye. It's a bit odd to critize an airline on the one hand for having an 'out of date' product, while simultanuasly critizing them for not providing consistency when they're in the midst of updating this very same product? You cant have your cake and eat it too.. I guess you were out of luck with your return flight from Taipei, but the vast majority of the fleet (747, 777, 787) has a solid, lie-flat hard product in business class. I must admit I like KLM's service a lot, it's one of the few airlines wher flight attendants seem to actually have fun at their jobs....