Review: Hyatt Regency Dusseldorf, Germany

We recently spent four nights in Dusseldorf (yes, I know it’s “Düsseldorf,” but for simplicity, let’s just call it Dusseldorf in this post). 😉 In a previous post I reviewed Deutsche Bahn’s Intercity Express (ICE) first class, and in this post I wanted to review the Hyatt Regency.

More from OMAAT Can You Redeem Hotel Points For Others? Yes, You Just Have To Know How Read more

Booking the Hyatt Regency Dusseldorf

I’ve had nothing but great experiences with full-service Hyatt properties in Germany, so booking the Hyatt Regency Dusseldorf was a no brainer for us:

• Not only am I consistently treated well as a Globalist member, but World of Hyatt has a phenomenal promotion right now that’s causing me to book Hyatts even more than in the past; as a Globalist member paying with the World of Hyatt Credit Card I’m earning 21.5 World of Hyatt points per dollar
• We were traveling with Winston, and all Hyatts in Germany are pet friendly
• It’s also worth noting that there’s a Hyatt House Dusseldorf; while this is a limited-service brand, it’s a gorgeous hotel that’s right in the heart of the city, and the rates are usually higher than at the Hyatt Regency

Anyway, Ford booked our stay through Hyatt Privé, which offered exceptional value. The rate was ~170 EUR (~200 USD) per night, and this came with the following additional perks (admittedly some of these overlap with Globalist benefits):

• Daily full breakfast for two in the hotel’s restaurant
• A $100 property credit per room per stay
• A one category room upgrade confirmed within 24 hours of booking (room-to-room or suite-to-suite) — based on availability at the time of booking
• Early check-in (as early as 9AM) and late check-out (as late as 4PM), subject to availability
• A welcome gift and letter

I ended up redeeming a Globalist suite upgrade award to secure an upgrade to a Regency Suite at the time of booking. While Globalist members get complimentary suite upgrades subject to availability at check-in, I saw that only one suite was left for sale, so I figured we might not have been upgraded to one day-of.

Redeeming points at the Hyatt Regency Dusseldorf

Just for some context, the Hyatt Regency Dusseldorf is a Category 4 World of Hyatt property, meaning that a free night here costs 15,000 World of Hyatt points. I value World of Hyatt points at 1.5 cents each, so redeeming points here would be the equivalent of paying ~$225 per night, by my valuation. In this case, paying cash for the stay was the better value.

Even if you’re not a Hyatt loyalist, earning World of Hyatt points can be pretty easy. In addition to being able to earn World of Hyatt points with the World of Hyatt Credit Card, you can also transfer over points from Ultimate Rewards.

See this post for everything you need to know about earning Hyatt points with credit cards.

Hyatt Regency Dusseldorf arrival, check-in, and lobby

The 303-room Hyatt Regency is located in Dusseldorf’s MedienHafen area, which is along the Rhine River near the city’s docks. It’s a newer area with lots of businesses, and it has an industrial feel.

We arrived at the hotel at around 10:30 PM, after a roughly 10-minute taxi ride from the train station. Kind of a cool exterior, no?

Hyatt Regency Dusseldorf exterior

Reception was located inside the lobby and to the right, and the check-in process was quick and courteous. We were on our way to our room within a few minutes. The front desk associate briefly went over how the hotel’s procedures have been modified due to coronavirus, and also provided us with a sheet outlining all these policies.

Hyatt Regency Dusseldorf reception

Hyatt Regency Dusseldorf coronavirus operating policies

The lobby had plenty of seating and never felt crowded, though I also imagine the hotel was less than half full.

Hyatt Regency Dusseldorf lobby

Hyatt Regency Dusseldorf lobby

Hyatt Regency Dusseldorf lobby seating

Hyatt Regency Dusseldorf lobby seating

Hyatt Regency Dusseldorf lobby seating

Elevators were across from reception. We headed up to the 11th floor, where our room was located.

Hyatt Regency Dusseldorf elevators

Hyatt Regency Dusseldorf Regency Suite King

We were assigned room 1103, a Regency Suite at the far end of the hallway on the right.

Hyatt Regency Dusseldorf hallway

Hyatt Regency Dusseldorf room exterior

At 775 square feet this was a massive standard suite, with a separate living room and bedroom, and two bathrooms.

Inside the entrance was the living area, which had a large L-shaped couch, a small dining table with two chairs, and a desk.

Hyatt Regency Dusseldorf suite living room

Hyatt Regency Dusseldorf suite living room

Hyatt Regency Dusseldorf suite living room

Hyatt Regency Dusseldorf suite desk

There was both a coffee machine and kettle in the living room, along with a minibar, though it was empty due to coronavirus.

Hyatt Regency Dusseldorf suite coffee machine & kettle

There was also a half bath right by the entrance.

Hyatt Regency Dusseldorf suite half bathroom

Hyatt Regency Dusseldorf suite half bathroom

The bedroom was at the back of the living room and to the left, and featured a comfortable king bed.

Hyatt Regency Dusseldorf suite bedroom

Hyatt Regency Dusseldorf suite bedroom

In the back of the bedroom was a vanity, and then that past that was the main bathroom, with double sinks, a shower and bathtub “compound,” and a toilet.

Hyatt Regency Dusseldorf suite vanity

Hyatt Regency Dusseldorf suite bathroom

Hyatt Regency Dusseldorf suite shower & tub

Hyatt Regency Dusseldorf suite shower

Hyatt Regency Dusseldorf suite toilet

The toiletry brand at the hotel was a new one for me, as I don’t think I’ve seen it at any other Hyatt.

Hyatt Regency Dusseldorf toiletries

The room had cool views of the area — I really enjoyed this part of town, though more on that below.

Hyatt Regency Dusseldorf suite view

We really loved our suite at the Hyatt Regency — while the decor was rather generic, it was spacious, quiet, and had nice views. In particular, Winston also really enjoyed it. He has real anxiety in new environments, but he was very happy here.

Winston is a Hyatt fan!

Wifi in the room and throughout the hotel was fairly fast. My only complaint was that the connection would sometimes drop and require me to log in again, but that’s a minor complaint in the grand scheme of things.

Hyatt Regency Dusseldorf Regency Club

Through my Globalist status, we receive club lounge access, though at the moment many hotels have modified procedures. In the case of the Hyatt Regency, the Regency Club isn’t currently being used, presumably due to a lack of demand.

Nonetheless, I checked out the 18th-floor executive lounge just to get a sense of what it would usually be like, and it is indeed a nice space.

Hyatt Regency Dusseldorf Regency Club

Hyatt Regency Dusseldorf Regency Club

Hyatt Regency Dusseldorf Regency Club

The hotel has set up a special temporary club lounge at DOX Bar, which is the bar area of the hotel’s signature restaurant, DOX. This space is exclusively for club guests throughout the day.

Hyatt Regency Dusseldorf DOX bar

There were soft drinks, water, and coffee available all day. In many ways this is better than a usual club lounge setup, since you can get barista-made coffees throughout the day.

Hyatt Regency Dusseldorf Regency Club drinks

There was also a small selection of snacks, including cookies, nuts, granola bars, chocolate bars, and fresh fruit.

Hyatt Regency Dusseldorf Regency Club snacks

The happy hour was in the evenings from 6 PM until 8 PM. This included free alcoholic drinks, as well as a variety of appetizers and soup.

Hyatt Regency Dusseldorf Regency Club evening snacks

Hyatt Regency Dusseldorf Regency Club evening snacks

Hyatt Regency Dusseldorf Regency Club evening drinks

Our experience here was excellent. The servers in the lounge were exceptionally friendly, and while the food selection was limited, it was high quality.

Hyatt Regency Dusseldorf DOX Restaurant breakfast

Breakfast was served daily from 6:30 AM until 10:30 AM at DOX Restaurant.

Hyatt Regency Dusseldorf DOX Restaurant

Hyatt Regency Dusseldorf DOX Restaurant

Service in the restaurant was flawless, and by the third morning, they had remembered our preferred table and coffee order, which is always nice. The coffee in the restaurant was the best that I’ve had at a hotel in Germany in a long time.

Hyatt Regency Dusseldorf breakfast

The hotel had a staffed buffet. There was a plexiglass shield, and then you just told them what you wanted, and they prepared it for you.

Hyatt Regency Dusseldorf breakfast buffet

The buffet included fresh juice, bread, pastries, cereal, yogurt, veggies, cold cuts, and a lot more.

Hyatt Regency Dusseldorf breakfast buffet

Hyatt Regency Dusseldorf breakfast buffet

Hyatt Regency Dusseldorf breakfast buffet

Hyatt Regency Dusseldorf breakfast buffet

Hyatt Regency Dusseldorf breakfast buffet

Hyatt Regency Dusseldorf breakfast buffet

Hyatt Regency Dusseldorf breakfast buffet

In addition to the buffet, you could order eggs prepared to your liking, from omelets to eggs benedict.

Hyatt Regency Dusseldorf breakfast omelet

Hyatt Regency Dusseldorf breakfast eggs benedict

Hyatt Regency Dusseldorf gym & spa

Rive Spa is the hotel’s in-house spa and gym. As you’d expect, it’s operating with different policies than usual at the moment.

Hyatt Regency Dusseldorf Rive Spa

The gym is open on weekdays from 7AM until 10AM and 7PM until 10PM, and on weekends from 7AM until 10PM. No appointment is required, though it also seemed like not many people were using it. I found the timings to be a bit strange, personally…

Hyatt Regency Dusseldorf gym

Hyatt Regency Dusseldorf gym

Hyatt Regency Dusseldorf gym

The spa area also has a whirlpool, steam room, and sauna. You can reserve this all privately for 30-minute increments over the same hours.

Hyatt Regency Dusseldorf spa

I loved Dusseldorf

I hadn’t been to Dusseldorf since I was a little kid, and frankly what I was most looking forward to was having some good sushi (Dusseldorf has a fairly large Japanese community, and Berlin isn’t known for sushi, despite how international it is).

But my gosh, there was so much to love about Dusseldorf — what an incredible city, and what an absolute delight. Berlin and Dusseldorf are very different, but I’d say I roughly like them equally:

• Dusseldorf is the perfect size; it feels cosmopolitan and international without being a mega-city
• I just love wandering around cities, and could stroll endlessly here, from walking along the Rhine, to exploring the Altstadt
• This isn’t necessarily the greatest tourist city, in the sense that there’s not endless landmarks you can check off your list, but the city felt exceptionally livable
• The city had the best coronavirus precautions I’ve seen anywhere since the pandemic started

I can’t recommend Dusseldorf enough, and would return in a heartbeat. Actually, we were going to return there for a while later this month, but with the lockdown that’s not happening anymore. We already look forward to our next visit.

View of Dusseldorf from near the Hyatt Regency

Rhine River along Dusseldorf

Königsallee in Dusseldorf

The docks of Dusseldorf

I’d note that when it comes to the Hyatt Regency’s location, the hotel isn’t right in the middle of town. It’s about a 30 minute walk from the Altstadt, though personally I loved always having that walk, because it was right along the Rhine, and the Hyatt Regency is in a surprisingly cool area that you may not otherwise explore.

If being right in town is important to you, there’s always the Hyatt House, though personally I liked the location of the Hyatt Regency.

Bottom line

We loved our time in Dusseldorf — the city is great, and the Hyatt Regency was just about perfect. We appreciated how spacious our suite was, I liked the location of the hotel, and the service was excellent across the board.

I’d return to both Dusseldorf and Hyatt Regency in a heartbeat.

If you’ve stayed at the Hyatt Regency Dusseldorf, what was your experience like? Any other hotel I should check out next time in Dusseldorf?