Guide To Hyatt Globalist Suite Upgrade Awards

Guide To Hyatt Globalist Suite Upgrade Awards

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There are many benefits I love about Hyatt’s top tier Globalist status, though arguably my single favorite perk is the suite upgrade awards that members can earn. In this post I wanted to take a closer look at how this benefit works.

What are Hyatt suite upgrade awards?

With World of Hyatt suite upgrade awards, members can confirm an upgrade to a standard suite at the time of booking for a stay of up to seven nights when booking an eligible rate. This is in addition to the standard upgrade benefit that’s available to Globalist members, which is suite upgrades subject to availability at the time of check-in.

To me this is such a spectacular benefit — while several hotel loyalty programs offer room upgrades subject to availability at check-in, World of Hyatt is the only program that offers suite upgrades that you can use to confirm an upgrade at the time of booking (Marriott Bonvoy’s suite night awards can confirm an upgrade up to five days out, and are capacity controlled).

Any frequent traveler can appreciate the significance of this — it allows you to lock in upgrades for the stays that matter most to you at the time of booking.

I love locking in upgrades on stays that matter most to me

Earning Hyatt suite upgrade awards

World of Hyatt members can earn suite upgrade awards as part of the Milestone Rewards program:

  • Earn two suite upgrade awards upon earning 50 elite nights or 80,000 base points in a calendar year
  • Earn two additional suite upgrade awards upon earning 60 elite nights or 100,000 base points in a calendar year
  • Earn an additional one suite upgrade award for passing 70 elite nights, 80 elite nights, 90 elite nights, or 100 elite nights; at each threshold you have the choice between one suite upgrade award or 10,000 bonus points
  • World of Hyatt lifetime Globalist members receive four additional suite upgrade awards per year

In other words, those qualifying for Globalist with 60 elite nights receive four suite upgrade awards, while members can earn up to eight per year, should they earn 100 elite nights. In 2021 World of Hyatt reduced elite requirements by 50% (so you could earn Globalist status with 30 elite nights), and therefore many Globalist members didn’t earn suite upgrade awards this year.

Even elite nights earned through the World of Hyatt Credit Card (review) and the World of Hyatt Business Credit Card (review) would qualify towards this.

Suite upgrade awards post almost immediately after a member reaches a particular threshold.

World of Hyatt members can earn up to eight suite upgrade awards per year

Redeeming Hyatt suite upgrade awards

While the process of earning suite upgrade awards is pretty straightforward, there’s a bit more nuance to redeeming them. So let’s cover this in a few parts.

What rates are eligible for suite night awards?

You can apply suite upgrade awards to any eligible paid rate (this includes Hyatt Privé rates) or eligible points redemption. The only type of stay that’s typically considered eligible for accruing elite nights that you can’t use suite night awards on is free night certificates, whether we’re talking a Category 1-4 free night certificate, Category 1-7 free night certificate, etc. Furthermore, Guest of Honor bookings aren’t eligible for suite upgrade awards.

However, nights booked with free night certificates as well as Guest of Honor bookings are eligible for complimentary suite upgrades subject to availability at check-in.

Suite upgrade awards can be used on almost all eligible rates

At what hotels can you redeem suite night awards?

Suite upgrade awards can’t be redeemed at the following properties:

Park Hyatt Maldives Hadahaa, Park Hyatt Sydney, Andaz Tokyo Toranomon Hills, Hyatt Regency Kyoto, Hyatt Regency Wichita, Hyatt Paris Madeleine, Hyatt Herald Square New York, Hyatt Key West Resort and Spa, Hyatt City of Dreams Manila, Hyatt Centric South Beach Miami, Spirit Ridge at NK’MIP Resort, Hyatt Rosemont, Hyatt Regency Suites Atlanta Northwest, Hyatt Regency Lisle near Naperville, Hyatt Regency John Wayne Airport Newport Beach, Thompson Seattle, Thompson Hollywood, Chicago Athletic Association, The Talbott, Hotel Revival Baltimore, Hotel Avatar, Waterfront Hotel, Park South, The Laurel Inn, Hotel Kabuki, Alila Manggis, Studios at Alila Sminyak, Alila Villas Uluwatu, Ventana Campground, Caption by Hyatt, or Hyatt Place hotels or resorts or any Destination Residences property.

As you can see, Destination Residences, Caption by Hyatt, and Hyatt Place properties are excluded, and then there’s a small additional list of properties not eligible for suite upgrade awards. This is primarily due to how few suites these properties have.

Furthermore, suite upgrade awards can’t be redeemed at Small Luxury Hotels of the World (SLH) properties or MGM M Life properties, since these aren’t managed by Hyatt.

You can redeem a suite upgrade award for up to one room per stay, so if you’re booking multiple rooms, you can’t apply those upgrades towards multiple rooms.

You can’t redeem suite upgrade awards at the Andaz Tokyo

Are there capacity controls on suite upgrade awards?

As long as a standard suite is available for sale you can use a suite upgrade award to confirm it. That’s pretty remarkable when you think about it, given that there’s potentially quite an opportunity cost to a hotel for that. That’s also precisely what makes this perk so valuable.

How long of a stay are suite upgrade awards valid for?

Each suite upgrade award can be redeemed for a stay of up to seven consecutive nights at one hotel. Generally speaking a suite upgrade award can only be applied to a single reservation.

In other words, if you’re staying for a week at a hotel but have two separate reservations (perhaps due to using different types of rates), you wouldn’t be able to apply a single suite upgrade award to the whole thing. Similarly, if you have a single reservation for more than seven nights, you also couldn’t apply multiple suite upgrade awards, as you’d need to make separate reservations.

However, in some cases the hotel may be able to work with you.

Redeem a suite upgrade award for a stay of up to seven nights

What kind of suites are eligible for suite upgrade awards?

Suite upgrade awards can be used to confirm an upgrade to a standard suite, and each hotel has a different definition of that. How do you determine what a standard suite is at a particular hotel? There are two options:

  • Many hotels will list it directly on their website when you do a search — just look at room categories, and specifically for the one that says “this is a standard suite” in the description
  • Not all hotels list this, in which case you’re best off calling Hyatt, and a representative can tell you what a particular hotel considers to be a standard suite

As long as a standard suite is available for sale over your dates, you should be able to apply a suite upgrade award for your stay.

How do you apply a suite upgrade award?

Unfortunately there’s no way to apply a suite upgrade award directly, but rather you’ll need to reach out to Hyatt customer support (rather than the hotel directly) to do so. You have a few options for that:

Note that even when your suite upgrade award is applied, your reservation through the Hyatt website or app might not actually reflect the updated room type — that’s normal, and nothing to be concerned about. Generally speaking within a couple of days of the stay you should see the upgraded room reflected in the app.

Suite upgrade awards can’t be applied online

What is the expiration policy for suite upgrade awards?

Hyatt suite upgrade awards are valid for the year in which they’re earned, plus around 14 months. In other words, suite upgrade awards earned in June 2022 would be valid through the end of February 2024.

Note that you have to actually stay by the expiration date (with the check-out date being prior to when the suite upgrade award expires), and not just make the booking by then.

Can you cancel a suite upgrade award request?

You sure can. For one, if you do end up canceling a booking where you used a suite upgrade award, it will be redeposited back into your account with the original expiration date.

Alternatively, you can cancel a suite upgrade award any time up until your arrival date, and you’ll be placed back into the original room booked.

You can always cancel a suite upgrade award request

Can you use a suite upgrade award for someone else?

Hyatt suite upgrade awards can only be used for a reservation in the name of the World of Hyatt member who earned the upgrades. You can’t transfer these to others, and can’t apply them to reservations in the name of someone else.

You can’t use a suite upgrade award for someone else

My Hyatt suite upgrade award strategy

I’ll admit that I’m probably a bit too much of a suite upgrade award hoarder, since some of my suite upgrade awards typically end up being used sub-optimally at the very end of the year.

The challenge is that you have a finite number of suite upgrade awards, and it can be hard to predict what your travel will look for an entire year. In general here’s how I prioritize suite upgrade awards:

  • How long am I staying? Ideally I use these for stays of at least four nights
  • How much time would I spend in the room? Personally I value suites more when staying at a resort than when at a city hotel, since I’m more likely to spend time in my room at a resort
  • How good is the standard suite at a hotel? At some hotels the standard suite is a small junior suite, while at others it’s a massive “full” suite
  • What are the odds that I’d otherwise get a space available suite upgrade as a Globalist? Globalist members get suite upgrades at check-in subject to availability, and odds of that happening vary greatly by hotel based on how many other Globalist members there are, how many suites the hotel has, etc.
An upgrade at the Hyatt Regency Dushanbe was easy without a suite upgrade award

Bottom line

Hyatt’s suite upgrade awards program is probably my favorite aspect of Globalist status, and what most sets World of Hyatt apart from other loyalty programs. Being able to confirm suite upgrades at the time of booking for stays that matter most to me is something I value immensely.

A Globalist member who earns 60 elite nights per year could be looking at up 28 nights per year in confirmed suites at the time of booking, which is pretty awesome.

What has your experience been with Hyatt suite upgrade awards?

Conversations (11)
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  1. Kevin Guest

    Any idea what the rationale for not being able to apply a suite upgrade to a free night certificate? I assumed it was just to make the free night certs a little less valuable.

    But I have a 3 night stay coming up, and I booked 2 separate reservations, the first with points, and then the last night with a certificate. I tried to get concierge to apply suite upgrade to first 2 nights...

    Any idea what the rationale for not being able to apply a suite upgrade to a free night certificate? I assumed it was just to make the free night certs a little less valuable.

    But I have a 3 night stay coming up, and I booked 2 separate reservations, the first with points, and then the last night with a certificate. I tried to get concierge to apply suite upgrade to first 2 nights and they wouldn't, said that still counts as the same stay. I find this a bit baffling. I figured I could cancel last night with the certificate, then apply the upgrade, then add back the last night. But I don't want to run afoul of the rules (even though I can't see why that is against the rules).

  2. Greg Guest

    The suite upgrades are great... if you can use them. I often book hotels for last minute (1-3 weeks out) travel. Unfortunately most of the suites are gone by the time I go to book the trip.

    Since March 2020-July 2021 where I live we were told not to travel. So I didn't. By the time I started booking the past couple of months, only 3 out of the 30 nights I stayed had suites...

    The suite upgrades are great... if you can use them. I often book hotels for last minute (1-3 weeks out) travel. Unfortunately most of the suites are gone by the time I go to book the trip.

    Since March 2020-July 2021 where I live we were told not to travel. So I didn't. By the time I started booking the past couple of months, only 3 out of the 30 nights I stayed had suites available. Needless to say 2/4 of my expiring 2022 suite upgrade certificates will expire.

    My tip that you should add to this post is to make speculative bookings. Although it may cost a little more to make refundable hotel bookings instead of prepaid, you can book months out for hotels you might go to and apply your suite upgrades in advance and then cancel as needed.

  3. Omar Guest

    Might have been a mistake but hyatt concierge on twitter allowed me to use two upgrades for 2 rooms at the same property on the same night. I specifically asked if I was allowed and they said yes.

  4. Omar Guest

    I had a situation where a suite was available with points only and not for sale and they refused to apply a TSU to it. Hyatt suite upgrades are the most scammy part of the program as they screw around with categories to make sure you can't get it. They'll put a suite with a view for $20 more paid so that you can't use it.

  5. Khatl Gold

    While you indicate that as long as a standard suite is available for sale you can use a suite upgrade award to confirm it, this is not actually the case. I had an issue recently where I was looking to do exactly that at the Grand Hyatt in DC. They were clearly selling standard suites on the website. But my concierge informed me, after my protestations, that the hotels were allowed to keep suites back...

    While you indicate that as long as a standard suite is available for sale you can use a suite upgrade award to confirm it, this is not actually the case. I had an issue recently where I was looking to do exactly that at the Grand Hyatt in DC. They were clearly selling standard suites on the website. But my concierge informed me, after my protestations, that the hotels were allowed to keep suites back and not release them for suite upgrades. That said, a couple of weeks later, the hotel then released the suites and I could use my suite upgrade.

  6. Lou Guest

    Would you spend 20k Hyatt points to receive 2 TSUs?

  7. Ron Guest

    Agree, these are awesome. Used at The Cape in Cabo in 2020, was well worth it. My question: it seems every other major hotel chain has postponed expiration of free nights and upgrade awards due to the pandemic, but not Hyatt. I have three suite upgrades expiring in February 2022, and will likely go unused. Any news on whether Hyatt will step up and delay expiration of this benefit, that makes getting to Globalist status most worthwhile?

    1. Andrew Guest

      I complained about my awards expiring on 12/31 and it was a hard no from both the call center and concierge.

    2. Charlie Guest

      Same yesterday when I called and asked for the first time. I was told in a not so nice way that it was noted in my account that there is no extension and this conversation already took place. Seems very wrong

    3. MDA Guest

      I am from Melbourne Australia. Been a globalist for years. 263 days in lock down and for MOST of the past year if allowed out, only allowed to Sydney. Have begged my concierge to extend them. It’s a “no” every time. I now complete the online survey and give WOH a zero. I make it very clear in my comments that it is not a reflection of the hotel, but instead the program.

    4. Joe Chivas Guest

      Don't blame Hyatt. Blame your government. A 0-case Covid strategy is not without costs.

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The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered.

Kevin Guest

Any idea what the rationale for not being able to apply a suite upgrade to a free night certificate? I assumed it was just to make the free night certs a little less valuable. But I have a 3 night stay coming up, and I booked 2 separate reservations, the first with points, and then the last night with a certificate. I tried to get concierge to apply suite upgrade to first 2 nights and they wouldn't, said that still counts as the same stay. I find this a bit baffling. I figured I could cancel last night with the certificate, then apply the upgrade, then add back the last night. But I don't want to run afoul of the rules (even though I can't see why that is against the rules).

0
Greg Guest

The suite upgrades are great... if you can use them. I often book hotels for last minute (1-3 weeks out) travel. Unfortunately most of the suites are gone by the time I go to book the trip. Since March 2020-July 2021 where I live we were told not to travel. So I didn't. By the time I started booking the past couple of months, only 3 out of the 30 nights I stayed had suites available. Needless to say 2/4 of my expiring 2022 suite upgrade certificates will expire. My tip that you should add to this post is to make speculative bookings. Although it may cost a little more to make refundable hotel bookings instead of prepaid, you can book months out for hotels you might go to and apply your suite upgrades in advance and then cancel as needed.

0
Joe Chivas Guest

Don't blame Hyatt. Blame your government. A 0-case Covid strategy is not without costs.

0
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