Hello from Mumbai! I just took the 2hr40min flight from Dubai to Mumbai on Jet Airways, and figured I’d share my initial impressions. I’ve flown Jet Airways a few times before, though have never written a full review of my experience, so this will be the first time (the full review will be up within a couple of weeks).
Jet Airways’ 737 business class features a total of 12 seats, spread across three rows in a 2-2 configuration. The seats have slightly better pitch than you’ll find on US airlines, probably around 40″ or so. They’re perfectly comfortable and in fairly good condition, though it’s also clear they’ve been around for a while.
Each seat had a power port and personal television that could be extended from the center armrest. The entertainment selection was reasonably good, though I was happy just having a power port and being able to work.
What really impressed me was the soft product, where a lot of airlines could take a lesson from Jet Airways (I’m looking US and European airlines here).
First of all, the crew was friendly, especially given the number of “difficult” passengers on this flight. They were charming and interacted with passengers in a graceful way. Yes, even the passenger in 1A who disobeyed the crew’s instructions not to make phone calls three times during the taxi to the runway in Dubai (those are three separate phone calls, with each phone call getting several warnings). And yes, even the people who repeatedly got up while we were taxiing in on arrival.
The crew also worked nonstop for the entire flight. I must have been offered at least a dozen drink refills during the flight.
For a 2hr40min flight the service was phenomenal. There were pre-departure beverages and hot towels, the cabin senior came around to welcome each passenger aboard and hand them menus, and then socks and eyeshades were distributed.
There were also plush pillows and okay blankets at each seat on boarding (the pillow was pretty good, but the blanket had a horrible odor, even though it was packaged).
After takeoff service began with warm mixed nuts. I was impressed by the alcohol selection, as they had Billecart-Salmon champagne — wow, you don’t often see that in short-haul business class.
This flight only had a “refreshment” service, given that it departed between lunch and dinner hours. Despite that, there was an appetizer, main course, and dessert, and all were delicious. I love Indian food (especially Indian vegetarian), so I might be a bit biased there. While the portion wasn’t huge, that was for the best, as it meant I’d save more room to eat on the ground. For what it’s worth, the menu from Mumbai to Dubai showed a four course meal.
I’ll have a full review soon, but suffice to say that Jet Airways’ short-haul business class exceeded my expectations. I’m now quite excited to see what their longhaul first class is like, which I’ll be flying soon.
If you’ve flown Jet Airways business class, what was your experience like?