Update: The inevitable has happened. India’s Jet Airways has ceased operations as of April 17, 2019.
Introduction: A Quick Jaunt On Saudia, Jet, And Tunisair
Review: Korean Air First Class Lounge New York JFK Airport
Review: Saudia First Class 777-300ER New York To Riyadh
Review: Saudia First Class Lounge Riyadh Airport
Review: Saudia First Class 777-300ER Riyadh To Dubai
Review: Hyatt Regency Dubai Creek Heights
Review: Marhaba Lounge Dubai Airport
Review: SkyTeam Lounge Dubai Airport
Review: Jet Airways Business Class 737 Dubai To Mumbai
Review: GVK Lounge Mumbai Airport
Review: Jet Airways First Class 777-300ER Mumbai To London
Review: Yotel London Heathrow Terminal 4
Review: SkyTeam Lounge London Heathrow Airport
Review: Tunisair A320 Business Class London To Tunis
Review: Sheraton Tunis
Review: Tunis Airport Lounge
Review: Tunisair Business Class A330 Tunis To Montreal
There were a couple of reasons I was especially excited about my first flight in Jet Airways first class. First of all, last year I flew Air India’s 777 first class, so I was curious to see how Jet Airways’ product compared. Second of all, the funny thing is that I had already flown the Jet Airways first class product three times on other airlines. Jet Airways used to lease their planes out to other airlines, so I’ve flown the actual product already on Turkish, Thai, and Etihad.
Jet Airways 120
Mumbai (BOM) – London (LHR)
Tuesday, June 13
Aircraft: Boeing 777-300ER
Seat: 2A (First Class)
I boarded through the forward door, where I was immediately greeted by Dolly, the cabin manager, who escorted me to my seat. Jet Airways’ 777 first class cabin consists of a total of eight enclosed seats, spread across two rows in a 1-2-1 configuration. While the color scheme used might not be my favorite, this is a really solid hard product.
If you’re traveling with someone I’d recommend the pair of center seats, which are great since you can have lots of privacy if you want (the partition can be raised), but can also easily talk to your companion.
I had assigned myself seat 2A, the window seat in the second row.
The suite had a large ottoman, which could also double as a buddy seat, should you want to dine face-to-face with someone.
At the front left of the seat was a storage compartment with a power outlet. There was already an amenity kit placed there on boarding.
Then to the back left of the seat was another compartment with a magazine pocket, headphones, the headphone jack, and the entertainment controller.
Right in front of that was a small screen with seat controls, including reading lights, seat adjustments, etc.
The tray table could be folded out from the window-side of the seat, and was huge. It’s plenty big even if you’re dining face-to-face with someone.
On the top right of the suite was a reading light and individual air nozzle, which is a feature that I always appreciate, given how warm airplane cabins are often kept.
Then at the front right of the seat was a small closet for storing clothes.
The Jet Airways amenity kit was fairly basic.
It had socks, eyeshades, a hair brush, a toothbrush and toothpaste, and Chopard lip balm and body lotion.
I was impressed that Jet Airways offers Bose headphones in first class. It’s amazing how many of the world’s top airlines drop the ball when it comes to headphone quality.
A minute after settling in, Dolly came by my seat to give me an introduction to the suite, welcome me onboard, and explain that James and Renita would be taking care of me, but that I shouldn’t hesitate to call on her if I need anything. Dolly was awesome.
She asked if she could go ahead and set up the pajamas for me in the lavatory, so that I could change. Works for me!
The lavatory was located at the front of the cabin in the center, and was fairly spacious. While it didn’t have that many amenities, it was always kept clean.
Jet Airways has fairly nice pajamas in first class. They’re not the highest quality I’ve ever had, but I appreciated their unique pattern. As I emerged from the lavatory, Dolly insisted on hanging my clothes for me, which was a nice touch.
I was also offered slippers.
Once back at my seat, James and Renita both came by to introduce themselves. James offered me a pre-departure beverage, with the choice between watermelon juice, orange juice, water, or a mojito. I went with the (non-alcoholic) mojito, which was refreshing.
James also offered me my choice of hot or cold towel.
Moments later Renita came by with the menu, as well as the tea list (called Sky Chai — hah!).
Boarding seemed to take forever, as every single seat on the plane was taken. Oh, except for the seven other seats in first class, all of which remained empty. About 30 minutes after I settled in, James came by to take my meal order for after takeoff. He explained that the entire meal service was on demand, so I could have what I wanted when I wanted. When I said I’d like to eat right after takeoff, he took my order and also asked if I wanted to be woken for breakfast.
By 1:55AM the first officer added his welcome aboard, and explained that we were waiting on about a dozen connecting passengers who were on delayed flights, but that it shouldn’t be much longer. He said that we’d be cruising initially at 30,000 feet, and that our flight time would be 9hr5min.
Finally at 2:05AM the door closed, and 20 minutes after that we began our pushback. At that point the safety video was screened. Jet Airways has some funky mood lighting, which they turned on during our taxi out.
Our taxi was pretty short, and by 2:40AM we were cleared for takeoff.
As we climbed out I turned on my personal television, and first looked at the airshow.
I then checked out the entertainment selection.
The selection of TV shows and movies was relatively decent. It wasn’t as good as Emirates’ ICE system, but there were a couple of dozen western movies and sitcoms, which was plenty to stay entertained, given that Jet Airways doesn’t have wifi.
The menu for the flight read as follows (as you can see, everything was on the “dine anytime” menu):
There was also a huge drink list. The wine list read as follows:
The cocktail and liquor list read as follows:
The non-alcoholic beverage list read as follows:
Lastly, the tea menu read as follows:
Service began just 15 minutes after takeoff, as Renita brought out a glass of champagne, along with two types of snacks (one of which was deceivingly spicy).
Jet Airways serves Bollinger La Grande Annee 2002 in first class, which is a very nice champagne.
James did a meticulous job setting my tray table. I loved the attention to detail, and how deliberately he placed everything on the tray table. There were salt & pepper shakers, as well as olive oil and balsamic vinaigrette poured into a ramekin at my seat.
The starter consisted of a minestrone soup, which was “poured” at my seat.
It wasn’t the best soup I’ve ever had, but was good for what it was.
I was also offered a selection of bread, and selected the garlic bread option.
For the main course I selected the ragda, aloo peas samosa, and patties.
While not the world’s most gourmet food, it tasted great.
Lastly, for dessert I had a strawberry chocolate crumble. It tasted great, and the presentation was impressive too.
To finish off the meal I had a chai tea from the Sky Chai menu.
What a lovely meal overall. While it wasn’t the most gourmet airline meal I’ve had, the food tasted good, the presentation was impressive, and the service was flawless. James and Renita were a class act. I suspect the fact that I had two people taking care of just me didn’t hurt either. 😉
The meal was done just about 75 minutes after takeoff, allowing me to maximize my rest.
After the meal I asked to have my bed made, which was promptly taken care of. As I got into bed, James asked what beverage he could wake me up with in the morning. I love that kind of attention to detail, as there’s nothing quite like being woken up with your preferred beverage.
In terms of bedding, Jet Airways offers two pillows, a mattress sheet, and a blanket in first class. The mattress sheet wasn’t especially thick (I certainly wouldn’t call it a mattress pad), but then again, the seat is pretty well padded to begin with, so that’s not really an issue.
A bottle of water was also placed at my seat.
Speaking of the bottle of water, apparently it has feelings?
I closed the doors to my suite and settled in for a great night of sleep.
I love that Jet Airways has “stars” on the ceiling, which I find helps with creating a soothing atmosphere in the cabin.
By the time I was ready to sleep, we were about 7hr30min from London.
I slept exceptionally well, and was awoken about 80 minutes before landing, as we were just passing Prague.
I was immediately brought a cup of coffee with a side of milk, as well as a warm towel.
A few minutes later my table was set for breakfast. To start I had a fruit plate.
Renita came by with a big bread basket, though I only selected a croissant.
Next I was offered some yogurt. They had a variety of options, and I chose mango.
For the main course I ordered the South Indian selection, which included South Indian savory pudding of green peas and semolina cooked with tomatoes, tempered with curry leaves and mustard, deep-fried lentil dumplings with coconut and onions, and traditional fluffy steamed rice cakes.
At this point it was light outside, so I took a couple more pictures of “my” private cabin.
At around 6:45AM the first officer was back on the PA to advise that we should be landing at around 7:30AM.
While our initial descent was pretty steep, we then got put in a holding pattern for a bit. At this point Dolly came by my seat to thank me for flying with Jet, and ask how my flight was.
We finally landed at Heathrow at 7:25AM.
From there it was a pretty long 15 minute taxi to our arrival gate at Terminal 4.
We parked right next to a Gulf Air A330, which I flew from London to Bahrain a couple of years ago.
The service didn’t end when I deplaned. At the door there was someone who had a sign with my name on it, who would be driving me to immigration. What an awesome service but awkward drive! The hallways in Terminal 4 are so narrow, and we seemed to be going against the “stream,” so got some mean looks as I was carted to immigration.
I was through immigration in no time, and headed to the nearby Yotel.
Jet Airways first class bottom line
Jet Airways first class exceeded my expectations by a long shot. The cabin was in good condition and featured great enclosed suites (even if they’re a bit past their prime), the service was phenomenal, both in terms of friendliness and attention to detail, and the amenities were solid. The food tasted good, even if it wasn’t the fanciest food out there.
I’d highly recommend Jet Airways first class — they’re in a completely different league than Air India.