Review: Tunisair Business Class A320 London To Tunis

Filed Under: Other Airlines

Tunisair 791
London (LHR) – Tunis (TUN)
Tuesday, June 13
Depart: 5:55PM
Arrive: 8:50PM
Duration: 2hr55min
Aircraft: Airbus A320
Seat: 4A (Business Class)

As is common in the region, this flight was operated by an aircraft with a short-haul business class product, where business class is simply an economy seat with a blocked middle seat and better service. The only problem was that as I boarded I noticed that my seat, 4A, was actually behind the curtain that separates business class from economy. The curtain was behind row three, so I made the crew aware of this, and they quickly moved the partition back by a row, which only took a moment.

Tunisair A320 business class seats

Tunisair A320 business class cabin

On the plus side, I found Tunisair’s legroom to be excellent for an economy seat. Maybe I’ve just been flying too many airlines with slimline seats that have 29-30″ of pitch lately, but by comparison the seat was downright roomy, and also had excellent padding.

Tunisair A320 business class seats

Tunisair A320 business class legroom

As you’d expect, the middle seat had a tray table that folded out.

Tunisair A320 business class blocked middle seat

Boarding was pretty quick, and by 5:45PM the cabin door closed. Initially there were eight people in business class, and I had all of row four to myself. However, the captain came into the cabin and upgraded someone (maybe her husband?) from economy when the door closed, and he was seated in the aisle across from me. The captain then made a brief welcome aboard announcement, and informed us of our flight time of 2hr30min.

London Heathrow ramp view

By 5:55PM we began our push back, and five minutes after that we began our taxi. At this point the crew did a manual safety demonstration.

The taxi to the departure runway was super quick. We just crossed runway 27L, and by 6:10PM we were cleared for takeoff on runway 27R.

Taxiing London Heathrow

Taxiing London Heathrow

Taking off runway 27R London Heathrow

Our takeoff roll was quick, and we had some great views of the airport after takeoff.

Taking off London Heathrow

View after takeoff from London Heathrow

View after takeoff from London Heathrow

View after takeoff from London Heathrow

Just a couple of minutes after takeoff, two people moved up from economy to business class. While the crew didn’t explicitly come and get them, they seemed to know the crew, and the crew acknowledged them as they moved up. They proceeded to talk really loudly the entire flight.

About 10 minutes after takeoff the seatbelt sign was turned off.

View after takeoff from London Heathrow

At that point the purser came and sat on the armrest of the aisle seat on my side, and proceeded to chat with the guy who had been upgraded earlier for the first hour of the flight.

Attentive service in Tunisair business class

About 15 minutes after takeoff the crew brought out tray liners and landing cards for Tunisia.

Tunisair business class tablecloth

Tunisia immigration card

The gentleman who had been upgraded was served his meal right away, though I wasn’t offered anything. After not having been served anything for the first hour, I went to the lavatory, and saw the other flight attendant sitting in the galley playing with her phone. We made eye contact, and based on her reaction it was clear she didn’t realize I was even in the cabin. Then before I could even return to my seat, my meal was on my tray table.

For what it’s worth, the lavatory was clean but basic.

Tunisair A320 business class lavatory

The food quality was actually really good, though I find it annoying when airlines don’t take the plastic wrapping off the tray. I get that maybe it’s intended to show that the food was stored in a hygienic way, but personally I think crews should always take this stuff off before serving (do others feel differently?).

Tunisair business class meal

Below is what the meal looked like without the plastic.

Tunisair business class meal

There was a delicious Tunisian appetizer — I’m not sure what exactly everything was, but it tasted great.

Tunisair business class meal — appetizer

Then there were some sweets as well as a cheese plate.

Tunisair business class meal — appetizer

Tunisair business class meal — cheese plate

Rather than first letting me finish the appetizer, the flight attendant also immediately brought out the main course, which offered a choice between fish or beef. I selected the fish, and it was great as well.

Tunisair business class meal — main course

The food quality was excellent, among the best I’ve had for a short-haul flight out of Europe. Unfortunately, though, the crew was nowhere to be seen. The guy who had been chatting with the purser for the first hour of the flight was now in the galley chatting with both of the flight attendants, so they were too busy to provide any service.

Tunisair A320 business class cabin

Finally a bit over 30 minutes later they cleared the trays.

Tunisair business class tray not being cleared

When they did, I asked for a cup of coffee, and some more water.

Tunisair business class meal coffee

A few minutes later we began our descent, at which point they gave each passenger a plate with a few dates.

Tunisair business class dates

By 8:30PM the seatbelt sign was turned on, and 10 minutes later we had a very rough landing in Tunis. From there it was a five minute taxi to our remote stand.

Tunisair A320 on arrival in Tunis

On the plus side, they had a separate bus for business class passengers, so we didn’t have to wait long.

Immigration was an interesting experience. The officer seemed rather suspicious of me, asked what I did, spent quite a while going through all my passport pages, etc. Eventually he let me through, but then a couple of minutes later he chased me to the customs hall, where he asked again what I did for work. He again looked through my passport, and then motioned that I was free to go.

In the arrivals hall I was met by someone from the Sheraton, who would drive me to the hotel.

Tunisair A320 business class bottom line

For a short-haul product departing Europe, I found the seats to be quite comfortable, and the food to be excellent. However, unfortunately the service was terrible. The crew was much more interested in talking to one passenger than providing any service. It’s a shame, because it would have been a great flight otherwise.

  1. “On the plus side, I found Tunisair’s legroom to be excellent for an economy seat. Maybe I’ve just been flying too many airlines with slimline seats that have 29-30″ of pitch lately, but by comparison the seat was downright roomy, and also had excellent padding.”

    You should know that the first row in european business class are economy seats but the pitch for those row is bigger than in economy. This means that the first rows in economy are very often better than others with a bigger pitch.

    So seat block in the middle is not the only difference with economy on european flights, pitch is different too.

  2. Immigration officer probably concerned you were a journalist. Journalists are often suspect in some third world countries.

  3. Impressive food service. But as a long time business traveler I can say this is similar to what we got in domestic economy 20 years ago. Even on a 2 hour flight. I recall getting a full hot breakfast (eggs, sausage, potatoes with fruit plate and yogurt etc.) on a 7AM 1 hour flight to New York. That was in the late ’90s.

  4. The pastries look like creations from Moufida Masmoudi, Fatma Zarrouk and Raoudha Hachicha. They’re considered top experts in modern Tunisian patisserie. I’m sure the FA explained their inspiring life story to you while naming each item on your plate.

  5. @Charlie McMillan
    You should try Aeroflot one day…
    They still serve a full hot meal in Economy on all flights over 2/3 hours. It is free and actually tastes very good.

  6. The appertiser looks like it is a mixture of warm and cold foods. I presume since it was covered in plastic the whole plate was cold, maybe refrigerated. And yes, I agree that to present it still covered is very poor form, which is indicative of the laziness of the FAs.
    I guess you were fortunate the crew (and ‘special’ passenger) didn’t smoke all the way.
    I recall you encountered similar service not long ago from another arab airline. Pity, as the product could be quite reasonable. For now it gets a Room for Improvement score.

  7. This is not good, no chance of then taking on EMIRATES,even Ryanair look good to these COWBOYS and no cappuccino OMG must have been hell BEN

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