Review: ANA Business Lounge Tokyo Haneda Airport

Review: ANA Business Lounge Tokyo Haneda Airport

NAME: ANA Lounge
Airport: HND
DATE: January 2020
REVIEW RATING:
BEN SAYS: A nicely designed lounge with a pretty good food selection, though the lounge can get very crowded during peak times
29


I was flying Lufthansa’s A350-900 business class from Tokyo Haneda to Munich at 12:45PM, though decided to head over to the All Nippon Airways Business Class Lounge the second it opened, so that I could get pictures before the lounge filled up.

All Nippon Airways actually has two international business class lounges at the airport, so I’ll be reviewing the one that is generally considered to be better.

All Nippon Airways Business Lounge Haneda Location

All Nippon Airways’ two international business class lounges are located near gate 110 and gate 114. The nicer lounge is located near gate 110, so that’s the one I visited.

Once near gate 110 I saw signage for the lounges on the side.

Signage for airline lounges at Haneda Airport

ANA Lounge signage Haneda Airport

I then went up the escalator.

Escalator to ANA Lounge Haneda Airport

At the top of the escalator, the door to the ANA Suite Lounge (for first class passengers) was to the right, while the door to the ANA Lounge (for business class passengers) was to the left.

ANA Suite Lounge Haneda


ANA Business Class Lounge Haneda

All Nippon Airways Business Lounge Haneda Hours

The lounge near gate 110 is open daily from 5AM until the last ANA departure. This lounge has longer hours than the lounge near gate 114, which is open daily from 6:30AM until 1:30PM, and from 8PM until 1AM.

How To Access The All Nippon Airways Lounge Haneda

The ANA Lounge is a standard Star Alliance business class lounge, so you can use the lounge if:

  • You’re traveling in business class on any Star Alliance airline, including ANA (no guests allowed)
  • You’re traveling in ANA premium economy (no guests allowed); it’s quite generous that ANA offers lounge access to premium economy passengers
  • If you’re a Star Alliance Gold member traveling on any Star Alliance airline in any cabin (one guest allowed)

Note that you can also purchase access to the lounge on a space available basis. The cost is 4,000 JPY (~37USD) if booking in advance, or 6,000 JPY (~55USD) at the airport.

One thing that surprised me was that it took the lounge agent three minutes to check me in with my Lufthansa mobile boarding pass. With the airlines belonging to the same alliance you’d think this would be as easy as just scanning the boarding pass, but she ended up doing an endless amount of typing.

It seems there are some opportunities to make that process more efficient…

ANA Business Class Lounge Haneda Review

With more and more airlines switching operations from Narita to Haneda, what is the flagship Star Alliance lounge at the airport like? Nice, but it gets insanely crowded, and I imagine that will only get worse as even more flights operate out of the airport…

ANA Business Class Lounge Layout & Seating

The ANA Lounge Haneda is huge, with an elegant design and all kinds of different zones, depending on what you’re looking to do. Just inside the entrance was a long hallway leading into the lounge (the shower rooms were along this hall as well).

Entryway to ANA Business Lounge Haneda

The lounge was mostly made up of one large rectangular room, though there were all kinds of partitions to separate the lounge into areas. Just inside the entrance were a bunch of communal tables with rows of chairs that kind of reminded me of what you might expect at a diner. While these looked cool, they weren’t particularly comfortable.


ANA Business Lounge Haneda seating


ANA Business Lounge Haneda seating

There were also some dining tables in this area.


ANA Lounge Haneda seating

Then towards the windows were seats more in line with what you’d usually find in a lounge, along with another long table facing the windows.


ANA Business Lounge Haneda seating


ANA Business Lounge Haneda seating


ANA Business Lounge Haneda seating


ANA Lounge Haneda seating

Deeper into the lounge were even more communal tables (noticing a trend here?).


ANA Lounge Haneda seating


ANA Lounge Haneda seating

Then in the very back of the lounge were a couple of rooms with rows of seats facing one another.


ANA Lounge Haneda seating


ANA Lounge Haneda seating


ANA Lounge Haneda seating

Also in the back corner of the lounge was a smoking room


ANA Lounge Haneda smoking room

At the very other end of the lounge — inside the entrance and to the right — was the dining area.


ANA Lounge Haneda seating


ANA Lounge Haneda seating

The lounge did have lovely views of the apron throughout, though the views were somewhat obstructed by the terminal’s roof.


ANA Lounge Haneda sunrise

Design wise I overall thought this was one of the nicer business class lounges out there, especially by ANA standards, as I otherwise find their decor to be a bit drab.

However, while I thought the communal tables with rows of seats looked cool, they were actually quite uncomfortable, both in terms of padding, and in some cases in terms of the amount of space between them.

Second of all, while the lounge was quiet for the first couple of hours, by 7:30AM the lounge got insanely busy, and stayed that way for hours. Like, it was so uncomfortably full that I eventually just decided to go sit in an empty gate area.

With airlines shifting even more capacity to Haneda, I’m not sure how lounges will deal with it. Haneda desperately needs more lounge capacity.

ANA Business Class Lounge Food & Drinks

The lounge’s main buffet was inside the entrance and to the right, at the very end.

ANA Lounge HND buffet

The cold breakfast selection included salad, finger sandwiches, yogurt, fruit, muffins, croissants, pastries, bread, chocolate, and sushi.


ANA Lounge HND breakfast selection


ANA Lounge HND breakfast selection

ANA Lounge food spread


ANA Lounge food spread

Hot options included chicken curry, rice, scrambled eggs, sausage, fried rice, and steamed dumplings.


ANA Lounge food spread


ANA Lounge hot food


ANA Lounge hot food


ANA Lounge hot food

Then there was a noodle bar, which is probably the highlight of dining in any ANA lounge.


ANA Lounge noodle bar


ANA Lounge noodle bar

All drinks were self serve. Non-alcoholic drinks included an espresso machine, a hot or iced coffee machine, a soda machine, and water.


ANA Lounge Tokyo drinks


ANA Lounge Tokyo drinks


ANA Lounge Tokyo drinks

Then there was a beer machine, and a pretty basic selection of self serve wine and liquor.


ANA Lounge Tokyo alcohol

There was a secondary buffet on the other end of the lounge, though It wasn’t quite as big, and didn’t have a noodle bar.


ANA Lounge Tokyo additional buffet

ANA Business Class Lounge Showers

The ANA Lounge had showers, so I decided to have a shower at around 8AM. I headed to the reception desk to inquire, and was told that there were five people ahead of me. I was given a buzzer, which alerted me within about 30 minutes that my shower was ready.

ANA Lounge shower beeper

The showers were right near the entrance.


ANA Lounge shower rooms

The shower room was excellent, and had a walk-in shower, toilet, and sink, with plentiful amenities.


ANA Lounge shower room


ANA Lounge shower room

The water pressure and temperature control were good, and the room didn’t get too hot.

ANA Business Lounge Haneda Bottom Line

In general I’ve never been very impressed by ANA’s lounges, though this is probably the nicest I’ve been to. The lounge is large and has nice decor, with a solid food selection, and good shower rooms.

However, I’d note that the lounge’s focus on communal tables with poorly padded seats doesn’t make for a particularly comfortable place to relax, and the lounge also gets incredibly busy, so be warned of that.

As Haneda continues to expand, it’s about time they find a way to increase lounge capacity.

If you’ve visited the ANA Lounge Haneda, what was your experience like?

Conversations (29)
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  1. MikeyInOregon Guest

    I visited this lounge a few years ago for a night flight out and was not impressed at all. You would think being a flagship lounge that it would be more memorable. It's a big space but it was very crowded and the buffet area was tight. I did like the row of bar seating facing the runway and the sake station was fun and the noodle bar was better than the buffet food. That...

    I visited this lounge a few years ago for a night flight out and was not impressed at all. You would think being a flagship lounge that it would be more memorable. It's a big space but it was very crowded and the buffet area was tight. I did like the row of bar seating facing the runway and the sake station was fun and the noodle bar was better than the buffet food. That said, the crowd made it an uncomfortable space to relax and wait for your flight. I used the shower facility and there was no air ventilation in the room and I was perspiring profusely as I was leaving the room. I learned that this is now also a Priority Pass lounge which surely will make the experience even less pleasant. I was excited that they opened a new lounge in T2 but it's temporarily closed due to COVID-19. I can only hope that it reopens by the time I have a 4-hour layover in late November.

  2. George Walther Guest

    Very poor lounge, where I (unfortunately) have a six hour connection BKK-HND-SFO-DEN. Shower seemed like a good idea, and I was directed to a machine to register. It informed me that I was 37th in line! This is at 10:00n AM. Many hard and uncomfortable seats in the main lounge area. Overcrowded. Bland. Quite limited food choices. Right at the bottom of the lounge quality list, and I've been in many, many all around the world (128 countries visited so far)

  3. Common Man New Member

    I have a ticket booked on swiss F flying into Narita and then a J ticket on ANA out of Haneda about 12 hours later. Anyone help shed light on which lounges I can use (arrival and departure) at each airport? I was hoping to take a shower at Narita in the lounge but can’t determine if I will have access. Also, at Haneda, am I considered F or J class as the change in...

    I have a ticket booked on swiss F flying into Narita and then a J ticket on ANA out of Haneda about 12 hours later. Anyone help shed light on which lounges I can use (arrival and departure) at each airport? I was hoping to take a shower at Narita in the lounge but can’t determine if I will have access. Also, at Haneda, am I considered F or J class as the change in airport is not a stop over or an open jaw. Any help and recommendations on which lounges to use would be greatly appreciated.

  4. Gio Member

    Visiting the lounge next month. It doesn't sound like there's any kind of snooze zones / relaxation or nap areas?

    1. George Walther Guest

      Correct. Forget snoozing at this lounge.

  5. Jamie Gold

    I accessed this lounge as a star alliance gold member on a recent trip from BNE to MAN. The lounge was excellent, food really good and the highlight is the beer machine that automatically pours the perfect beer - ha! Just what you need when flying to MAN via FRA ......

  6. TLS Member

    In my experience, most smaller Japanese restaurants have uncomfortable communal seating, so I'm not surprised it's like that in the lounge here.
    As someone mentioned, Asian lounges are missing some things, although at least in Mumbai there's a bar, two in fact, although that lounge is owned by the airport. That said, there's also a horrible lounge in the basement here, which you don't want to visit. Singapore airlines has horrible lounges imho. Thai's...

    In my experience, most smaller Japanese restaurants have uncomfortable communal seating, so I'm not surprised it's like that in the lounge here.
    As someone mentioned, Asian lounges are missing some things, although at least in Mumbai there's a bar, two in fact, although that lounge is owned by the airport. That said, there's also a horrible lounge in the basement here, which you don't want to visit. Singapore airlines has horrible lounges imho. Thai's lounges are insanely overcrowded. EVA is ok, but not very exciting food options, but good ice cream. Cathay are usually quite nice, but it really varies, for example in Penang they have a horrible lounge and the priority pass lounge is much nicer there.
    Asiana had pretty meh food offerings, but a huge lounge, which is quite crowded.

    @Matt - As this is Japan there will be bathroom slippers. No respectable Japanese person would go into a bathroom without them.

    @Ed - Have you tried Katsusen? Very nice tonkatsu restaurants imho.

  7. MKLDH Guest

    @Scott - that is pretty much a cultural difference. Asian people are not that fond of bar settings, particularly for business travelers that use these lounges most frequently. As far as I know they usually find the necessity of having a full bar to be confusing.

  8. OdysseusNY Guest

    I would gladly spend time in this lounge than any US or European airlines' lounge!
    You forgot to mention there is a self serve sake bar there.

  9. Mh Diamond

    Wasn't a fan of this lounge. Food was particularly disappointing, and limited range of drinks.

  10. Lumma Guest

    @Debbie

    This is the same for me too. It's really annoying as I usually load an article to read on the tube, but when there's no signal I don't get the pictures. The Points Guy does the same thing too

  11. Scott New Member

    Slightly off topic, but other than maybe Cathay Pacific's The Pier lounge in HKG, I find the lounges in Asia to be meh (unlike Asian hotels and even airline hard products). Not sure why, but they just are.

    Case in point, I was just flying JAL out of Narita and went to both of their first class lounges and was totally underwhelmed. Blah design, mediocre food (yes, there's a sushi bar but it's churning out...

    Slightly off topic, but other than maybe Cathay Pacific's The Pier lounge in HKG, I find the lounges in Asia to be meh (unlike Asian hotels and even airline hard products). Not sure why, but they just are.

    Case in point, I was just flying JAL out of Narita and went to both of their first class lounges and was totally underwhelmed. Blah design, mediocre food (yes, there's a sushi bar but it's churning out three simple types of negiri that seemed similar to what I'd find at Whole Foods, nothing special), nothing that felt particularly first class. In particular, there isn't even a bar, just a few bottles of self-serve booze. To me, at least in a first class lounge (as opposed to business class), you should be able to order a proper cocktail like a Manhattan. The JAL first class lounge didn't even have bourbon nor vermouth. Yawn.

  12. Marco Guest

    That lounge is empty and nothing like when I was there. Finally found a seat at the back where the sofas with the TV is. Didn't eat anything as I was coughing a lot. The showers were fully booked. It was not hot and unbearable like the Air China Business Class lounge in Beijing. Though loved the food at Beijing.

    Don't usually have the privilege to visit lounges so was quite happy to find...

    That lounge is empty and nothing like when I was there. Finally found a seat at the back where the sofas with the TV is. Didn't eat anything as I was coughing a lot. The showers were fully booked. It was not hot and unbearable like the Air China Business Class lounge in Beijing. Though loved the food at Beijing.

    Don't usually have the privilege to visit lounges so was quite happy to find a nice quiet place to sit in the general seating areas at both these airports after spending minimal time at the lounges

  13. Mike New Member

    It is so strange to see this lounge with nobody inside! It has always been at least 70% full when I've been there., but I've always gotten a seat.

    Along with the noodle bar, the other highlight here is the beer machine (pictured above). You load a chilled pint glass from the fridge, and push the button. The machine tilts the glass, dispenses the beer, then re-levels the glass before spurting out a dollop of beer foam on top. Nothing like being served by a robot!

  14. Ed Diamond

    This lounge gets crazy busy. Definitely a bette rooftop to find somewhere else in the terminal to sit. if faced with this lounge I’d probably choose to go through security as late as possible. There are some good landside dining options at Haneda. My favourite is Tempura Tenmasa shop in the Haneda ANA domestic terminal. A branch of a famous Maranouchi tempura shop. It gets a 3.64 in Tabelog which is no slouch for an airport restaurant.

  15. Jack Guest

    To respond to Ben’s concerns over capacity issues, ANA is adding international capacity at Haneda T2 in March. Star Alliance partner flights would still use T3 (being rebranded from the current “International” name in March), but since lots of NH capacity is leaving T3, that should alleviate pressure on the existing lounges in that terminal.

  16. flyingdr Guest

    I found this lounge to be stylish with great food, cold Asahi and not too busy before an evening departure. As a solo traveler, I prefer the long table seating to small tables or grouped lounge chairs.

  17. Tizzle Guest

    Communal tables in lounges is an awful, awful trend.

  18. Robert D Member

    One of my favorite lounges. It is excellent.

  19. William Guest

    The scrambled eggs look absolutely horrific...

  20. Ak Guest

    The most unique aspect of this lounge is the $400 dyson supersonic hair drier.

  21. DLPTATL Diamond

    @FMLAX - Totally agree, hopefully the black/gray/white/stainless steel finishes look less clinical in person. Really cold and hard looking in pictures.

  22. KVM Guest

    @Mark

    According to Star Alliance's website:

    "As holder of an eligible Paid Lounge Membership, you have access to any Star Alliance member airline’s Business Class Lounge* at the airport where your flight departs. Eligible paid memberships are United Club and Air Canada Maple Leaf Club – Worldwide."

  23. Julia Guest

    Do you guys prefer Japan Airlines First class lounges or ANA?

  24. Mark Guest

    Would a United Club member flying on a Star Alliance economy ticket be eligible, or would you need Star Alliance gold?

  25. Memento Member

    Looks very similar to the ANA lounge in Narita but with windows.

  26. Matt Gold

    When you shower in these lounges, do you just shower bare feet or do you wear flip flops? How clean are the floors?

  27. FMLAX Member

    That lounge has a bit of a Black Mirror vibe.

  28. Debbie Guest

    Sorry off-topic, but have you changed your website? Now the pictures will only load when I scroll, which is really annoying. Is anyone else facing the same issue or only me?

    Cheers

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MikeyInOregon Guest

I visited this lounge a few years ago for a night flight out and was not impressed at all. You would think being a flagship lounge that it would be more memorable. It's a big space but it was very crowded and the buffet area was tight. I did like the row of bar seating facing the runway and the sake station was fun and the noodle bar was better than the buffet food. That said, the crowd made it an uncomfortable space to relax and wait for your flight. I used the shower facility and there was no air ventilation in the room and I was perspiring profusely as I was leaving the room. I learned that this is now also a Priority Pass lounge which surely will make the experience even less pleasant. I was excited that they opened a new lounge in T2 but it's temporarily closed due to COVID-19. I can only hope that it reopens by the time I have a 4-hour layover in late November.

0
George Walther Guest

Correct. Forget snoozing at this lounge.

0
George Walther Guest

Very poor lounge, where I (unfortunately) have a six hour connection BKK-HND-SFO-DEN. Shower seemed like a good idea, and I was directed to a machine to register. It informed me that I was 37th in line! This is at 10:00n AM. Many hard and uncomfortable seats in the main lounge area. Overcrowded. Bland. Quite limited food choices. Right at the bottom of the lounge quality list, and I've been in many, many all around the world (128 countries visited so far)

0
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