Review: TAP Air Portugal Business Class Airbus A330-900neo (MIA-LIS)

Review: TAP Air Portugal Business Class Airbus A330-900neo (MIA-LIS)

FROM: MIA
TO: LIS
CABIN: Business
DATE: March 2024
REVIEW RATING:
SEAT MAP: A330-900neo
BEN SAYS: TAP Air Portugal's A330neo business class offers a solid experience across the Atlantic. While I wouldn't specifically seek out the airline again, I'd also fly this product again in a heartbeat, and wouldn't avoid it.
27

For the first segment of our trip to Geneva, we flew TAP Air Portugal’s Airbus A330-900neo business class on the 7hr45min overnight flight from Miami (MIA) to Lisbon (LIS). TAP Air Portugal has done a phenomenal job modernizing its long haul fleet in recent years, and this was my first time flying the carrier’s flagship aircraft.

Let’s be honest, TAP Air Portugal doesn’t exactly have a great reputation, and is viewed by some as being somewhere between a low cost carrier and full service carrier. For that matter, my past experiences with the airline weren’t exactly great, with generally subpar service and food.

That’s why I have to admit that I was positively surprised by this experience. TAP’s updated cabins are solid, the crew was friendly, and the food was generally tasty. Is this one of the world’s best business class products? No, absolutely not. But it’s a product that isn’t worth avoiding, and that I’d gladly fly again, assuming it offered the value and schedule I was looking for.

How I booked my TAP Air Portugal business class ticket

I booked our TAP Air Portugal business class tickets using avianca lifemiles. Specifically, I booked the following award in business class for 63,000 avianca lifemiles plus $72.60 per person in taxes and fees per person:

3/06 TP224 Miami to Lisbon departing 4:30PM arriving 5:35AM (+1 day)
3/07 TP940 Lisbon to Geneva departing 7:40AM arriving 11:10AM

Points with lifemiles are easy to come by, as the program is transfer partners with Amex Membership RewardsBilt RewardsCapital One, and Citi ThankYou. On top of that, lifemiles often sells miles at a discount, and also awards miles through a lifemiles+ subscription.

TAP Air Portugal business class lounge & boarding

We arrived at Miami Airport at around 2:30PM, two hours ahead of our scheduled departure time. While that’s a bit earlier than we’d usually arrive, security wait times can be awful in this part of the terminal in the afternoons.

Since we had checked bags, we had to stop by the TAP Air Portugal counter, which was deserted, and we were on our way through security within minutes.

TAP Air Portugal check-in Miami Airport

TAP Air Portugal sends its business class passengers to the Turkish Airlines Lounge Miami, which I’ve reviewed before. However, we didn’t even bother using it — it’s so consistently crowded in the afternoons that I’d rather just sit in the terminal.

Our flight was departing from gate J16, located at the end of the concourse on the left. Per our boarding passes, boarding was scheduled for 3:30PM, an hour before departure. In reality, boarding only started at 3:50PM, given that TAP Air Portugal plans quite a tight turn in Miami. Families and wheelchair passengers were invited to board first, followed by business class passengers.

TAP Air Portugal departure gate Miami Airport

TAP Air Portugal A330 business class cabin & seats

We boarded through the second set of doors, where we were greeted by an extraordinarily friendly flight attendant, and pointed left into business class. TAP Air Portugal’s Airbus A330-900neo business class cabin consists of a total of 34 seats, spread across nine rows in a 1-2-1 configuration (the first row just has two seats in the center).

TAP Air Portugal has a staggered configuration in business class, and specifically, uses the Recaro CL6710 seat. You’ll also find this product on EL AL’s Boeing 787s. On balance, this is a significant improvement over TAP’s old product. However, it’s worth noting that this is a rather compact configuration, as it’s pretty impressive that the airline is able to cram 34 seats between the first and second set of doors.

TAP Air Portugal business class cabin Airbus A330-900neo

Thanks to the staggered configuration, passengers have several different seating options, depending on their preferences.

If you’re traveling with someone you like, then the middle seats in the odd numbered rows are probably a good pick, as these seats are closer to one another, and are further from the aisles. So these are the only seats that really allow you to enjoy the flight together.

TAP Air Portugal business class seats Airbus A330-900neo

The middle seats in even numbered rows are probably the least desirable seats in the cabin, especially if you’re traveling with someone. These are closer to the aisles, and you really can’t communicate easily with the person sitting adjacent to you.

TAP Air Portugal business class seats Airbus A330-900neo

For the window seats, there are also differences between the seats in even numbered rows and the seats in odd numbered rows. The window seats in even numbered rows are the less preferred ones, as they’re closer to the aisles and further from the windows, so they offer less privacy, and make it hard to look outside.

TAP Air Portugal business class seat Airbus A330-900neo
TAP Air Portugal business class seat Airbus A330-900neo

Meanwhile the window seats in odd numbered rows are probably the best in the cabin, as they’re closer to the windows and further from the aisles, so they offer the most privacy, and make it easy to look out the window (well, unless you select the seats in row nine, which are missing a window).

On this flight, I assigned myself seat 9A, the (sort of) window seat in the last row on the left side, while I assigned Ford seat 7A, the window seat two rows ahead.

TAP Air Portugal business class seat Airbus A330-900neo
TAP Air Portugal business class seat Airbus A330-900neo

As far as the seat features go, there’s a counter on the aisle-side of the seat, as well as a storage compartment that can be opened or closed.

TAP Air Portugal business class seat console

The storage area isn’t particularly big, and it’s where the headphones, amenity kit, and water bottle, are placed during boarding. The entertainment controller is also stored right next to this space.

TAP Air Portugal business class seat storage
TAP Air Portugal business class seat entertainment controller

Underneath the counter you’ll find a panel that has all the seat controls, as well as an armrest and a small, enclosed storage compartment.

TAP Air Portugal business class seat storage

Then along the front side of the seat you’ll find USB-A and AC power outlets, plus a headphone jack.

TAP Air Portugal business class seat charging options

The 16″ HD entertainment monitor is stored on the seat back in front. While it’s at an angle when stored, you can release it for a better view.

TAP Air Portugal business class seat entertainment

The tray table folds out from underneath the entertainment monitor. When you remove it, you’ll want to turn the table 90 degrees, so that it’s wider than it is long.

TAP Air Portugal business class seat tray table

As is standard in a staggered configuration, the seat has a footwell in which you have to place your feet when sleeping, which is located to the side of the seat in front. This is definitely one of the tighter footwells out there.

TAP Air Portugal business class seat footwell

The overhead console has a reading light and seatbelt sign, but unfortunately lacks individual air nozzles.

TAP Air Portugal business class overhead console

All-in-all, I thought this was a solid hard product. As I hinted at above, the cabin definitely feels dense, which is a combination of the seat choice, plus the A330 having a narrower fuselage than the A350 or 777 (among other aircraft). So while the seat has everything you need, many people will feel a bit constrained when wiggling around the seat. I know I certainly did.

TAP Air Portugal business class amenities

All the amenities for the flight were already at the seat upon boarding. First, there was a pillow and blanket — I found the blanket to be thick and comfortable without being overly warm, though I did find the pillow to be a bit thin for my liking.

TAP Air Portugal business class pillow & blanket

There was also an amenity kit, which was on the basic side, but had all the essentials, including socks, eyeshades, earplugs, a dental kit, and hand cream from Benamor.

TAP Air Portugal business class amenity kit

There were also a pair of noise canceling headphones. While not Bose or Bang & Olufsen, I found them to be decent quality.

TAP Air Portugal business class headphones

The menu was also waiting at the seat, containing both the food and drink selection.

TAP Air Portugal business class menu

Lastly, there was a bottle of water placed at the seat. TAP Air Portugal doesn’t offer pre-departure beverages, and for that matter, there was no interaction with the crew during boarding, other than the greeting at the door.

TAP Air Portugal business class bottled water

TAP Air Portugal business class entertainment & Wi-Fi

TAP Air Portugal’s A330-900neo business class entertainment system is easy to use, and has good picture quality. While TAP Air Portugal doesn’t have the world’s best inflight entertainment, it was at least average, so you shouldn’t have issues staying entertained.

TAP Air Portugal business class entertainment

The entertainment selection included over 135 movies, over 70 TV shows, and over 160 music album options.

TAP Air Portugal business class entertainment
TAP Air Portugal business class entertainment
TAP Air Portugal business class entertainment
TAP Air Portugal business class entertainment
TAP Air Portugal business class entertainment

TAP Air Portugal also offers Wi-Fi on its Airbus A330-900neos.

TAP Air Portugal Wi-Fi Airbus A330-900neo

As far as TAP Air Portugal’s Wi-Fi pricing goes, here’s what to expect (none of the plans have data caps):

  • There’s a free messaging plan that allows you to use apps like iMessage, Facebook Messenger, and WhatsApp, throughout the flight
  • There’s the light pass for €9.99, where you can browse the web for an hour
  • There’s the premium pass for €19.99, where you can browse the web for three hours
  • There’s the full flight pass for €29.99, where you can browse the web for the entire flight
TAP Air Portugal Wi-Fi pricing Airbus A330-900neo

I’m happy that TAP Air Portugal has Wi-Fi with no data caps, though the pricing is definitely on the steep side, especially for a carrier that doesn’t exactly get the highest number of business travelers.

TAP Air Portugal A330 departure from Miami

The boarding process took around 30 minutes, and at 4:20PM boarding was complete, and the main cabin door was closed. Every seat in business class was occupied, while economy was also nearly full. At this point the cabin supervisor made her welcome aboard announcement, informing us of the flight time of 7hr45min, and our cruising altitude of 37,000 feet.

TAP Air Portugal Airbus A330-900neo business class cabin

At 4:25PM the safety video was screened, at 4:30PM we began our pushback, and at 4:35PM we began our taxi.

TAP Air Portugal A330-900neo pushing back Miami Airport

While we had a very short taxi to runway 27, we then had quite a long wait for takeoff, as other aircraft were both arriving and departing. We were cleared for takeoff at 4:55PM.

TAP Air Portugal A330-900neo taking off Miami Airport

Since we were taking off to the west, we made a sharp right turn after takeoff, and were eventually heading east, out over the Atlantic.

TAP Air Portugal A330-900neo after takeoff Miami Airport

Despite a mostly smooth ride, the seatbelt sign stayed on for 25 minutes, which felt like a long time for a non-US airline. The crew was also vigilant about enforcing it. For example, around 20 minutes after takeoff, someone tried to get up to retrieve something from the overhead bin, and the crew yelled from the galley for the person to sit down.

TAP Air Portugal business class dinner service

Around 30 minutes after takeoff, the flight attendants passed through the cabin to take dinner orders, and to ask if passengers wanted to be woken up for breakfast. 10 minutes later, warm towels were distributed.

TAP Air Portugal business class warm towel

At that point the dinner service began. You can find the menu and drink list below.

TAP Air Portugal business class menu
TAP Air Portugal business class menu
TAP Air Portugal business class drink list

The meal service was pretty slow to get started, though I guess that’s in part because flight attendants remained seated until 25 minutes after takeoff, when the seatbelt sign was turned off. Around 65 minutes after takeoff, a tablecloth was placed on my tray, and I was served drinks with a (tiny) ramekin of mixed nuts.

I appreciate how TAP Air Portugal exclusively serves Portuguese wines, and I decided to order a glass of sauvignon blanc, which I enjoyed. I also had a glass of sparkling water to go along with it.

TAP Air Portugal business class drinks & nuts

30 minutes after the initial drink service, the meal was served. TAP Air Portugal serves both the starter and main course on one tray, which I don’t mind on a quick overnight flight, where maximizing rest is the priority (especially since the service pace wasn’t exactly speedy).

The starter consisted of poached halibut with vegetable ceviche, and then for the main course I selected the cod with herb butter, saffron rice, pumpkin, zucchini, and tomato. Okay, admittedly that’s a lot of fish, but I’ve gotta say, the meal had good flavor. The only thing I didn’t love was the bread, which basically tasted like cardboard.

TAP Air Portugal business class dinner

Around two hours after takeoff, dessert was served. The airline takes a simple approach to dessert and consistently serves a “dessert trilogy,” with ice cream, fruit, and cheese. I thought this was kind of brilliant. I had a glass of port wine to go along with this, and was also offered a small box of chocolates.

TAP Air Portugal business class dessert

Was this the most amazing airline meal ever? No. But all the food tasted pretty good, and I appreciated the Portuguese wine list as well.

TAP Air Portugal A330 business class lavatories

TAP Air Portugal’s A330-900neos have three lavatories for business class passengers. One is located in front of the cabin, while two are located behind the cabin. The lavatories were fine but totally unremarkable. None were particularly spacious, there were no special amenities, and as is the case on most western airlines, the cleanliness definitely deteriorated as the flight went on.

TAP Air Portugal business class lavatory A330-900neo
TAP Air Portugal business class lavatory A330-900neo

TAP Air Portugal A330 business class bed

After dinner, it was time to get some rest, so I reclined my seat and made my bed. While I appreciate the direct aisle access and privacy offered by this seat, when in bed mode the product feels compact.

I’m a side sleeper, and I definitely felt like I was “wedged” into the seat a bit when reclined. For example, I couldn’t easily move my knees around, as I can do in some more spacious products. I suspect this is partly the seat TAP Air Portugal chose, and it’s also just partly the limitations of the A330-900neo. As much as I appreciate the A330-900neo products offered on Delta, ITA Airways, and Virgin Atlantic, I also find those to be quite tight.

TAP Air Portugal business class bed A330-900neo
TAP Air Portugal business class bed A330-900neo

I fell asleep with around 5hr15min remaining to Lisbon, as we were near Bermuda…

TAP Air Portugal A330-900neo map feature

…and I woke up around 70 minutes before landing, as the crew turned on the cabin lights, in preparation for the breakfast service.

TAP Air Portugal A330-900neo map feature
TAP Air Portugal business class cabin A330-900neo

TAP Air Portugal business class breakfast service

Breakfast was served before landing, and I appreciated how the crew waited as long as they could to start this service, to allow passengers to maximize rest. Interestingly the business class menu doesn’t actually list what’s served for breakfast.

TAP Air Portugal business class menu

There was no choice for breakfast, and the meal consisted of a plate with cold cuts and cheese, yogurt with berry compote, fruit, a croissant, and drinks of choice. Given the short flight duration, I thought this was perfectly sufficient, even if it wasn’t the most exciting meal.

TAP Air Portugal business class breakfast

TAP Air Portugal business class service

What impressed me most about this TAP Air Portugal flight compared to previous ones was the crew. All the crew members seemed genuinely friendly, which I can’t say I noticed on previous long haul flights with the airline. Service wasn’t anything over-the-top, but the crew was efficient, kind, and was happy to fulfill any requests.

TAP Air Portugal A330 arrival in Lisbon

At 4:45AM Lisbon time, the captain announced that we’d be descending in around 20 minutes, and would be landing at around 5:35AM, which was also our scheduled arrival time. We ended up starting our descent at 5AM, and then the seatbelt sign was immediately turned on, so the crew prepared the cabin for arrival.

We had a smooth descent over the coast of Portugal, and touched down in Lisbon at 5:30AM.

TAP Air Portugal A330-900neo map feature

From there we had a short five minute taxi to our arrival gate, where we pulled in at 5:35AM, right on schedule. We briefly headed to the TAP Air Portugal Lounge, prior to our TAP Air Portugal Airbus A320neo business class flight to Geneva.

Bottom line

I’m happy I finally had the chance to fly TAP Air Portugal’s Airbus A330-900neo business class, given that this makes up a majority of the carrier’s long haul fleet. I came into this flight with low expectations, and walked away pleasantly surprised.

While I wouldn’t specifically seek out TAP Air Portugal, I also wouldn’t avoid the airline in the future, assuming the carrier offered good value, a favorable schedule, etc.

TAP Air Portugal offers pretty good food with great Portuguese wine, solid entertainment and Wi-Fi, and friendly service (at least on this flight). The soft product is perhaps a bit basic, and business class seats also feel quite tight. But I still had a great flight, and managed to enjoy a couple of meals, and get several hours of sleep.

What’s your take on TAP Air Portugal’s A330neo business class?

Conversations (27)
The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered.
Type your response here.

If you'd like to participate in the discussion, please adhere to our commenting guidelines. Anyone can comment, and your email address will not be published. Register to save your unique username and earn special OMAAT reputation perks!

  1. L&R Guest

    We flew this exact route recently and found the seats too tight to stretch out with the tiny foot wells and banging our legs into the seat shell in front of us. We chose this flight last minute so had to sit in the very exposed aisle seats in the center of business class. The service was quite good but the food was not. We had the beef, which we had to saw through with...

    We flew this exact route recently and found the seats too tight to stretch out with the tiny foot wells and banging our legs into the seat shell in front of us. We chose this flight last minute so had to sit in the very exposed aisle seats in the center of business class. The service was quite good but the food was not. We had the beef, which we had to saw through with the knife but could not chew. The price was a bargain compared to United (Fort Lauderdale through Newark to LIS)...so as usual, tradeoffs.

  2. JOJO Guest

    why didnt you fly the 3am flight out of miami?

  3. simmonad Guest

    You got a gate! 3 out of my four flights had remote stands. TAP isn't too bad but LIS is worth avoiding IMO

  4. iamhere Guest

    Interesting that you did not comment that their seats were outdated with no doors. I think I would have liked the fact that there were no eggs served for breakfast on the plane.

  5. PointsandMilesDoc New Member

    I just flew LIS-SFO and share your sentiments exactly: Tasty food, friendly service, decent but tight bed, and actually a pretty excellent entertainment and wifi system!

    But I'm not keen to fly them again, and I would caution folks on the longer daytime flights. My flight was daytime, and clocked in at 12 hours. They immediately served a meal upon departure on one tray, and they served the "breakfast snack" about an hour before landing....

    I just flew LIS-SFO and share your sentiments exactly: Tasty food, friendly service, decent but tight bed, and actually a pretty excellent entertainment and wifi system!

    But I'm not keen to fly them again, and I would caution folks on the longer daytime flights. My flight was daytime, and clocked in at 12 hours. They immediately served a meal upon departure on one tray, and they served the "breakfast snack" about an hour before landing. Right after the first meal service, the flight attendants came around to every seat and made us shut the window shades, and then they turned out all the lights and disappeared.

    I didn't see a single flight attendant for about 10 hours. They didn't come through the cabin at all, and there were no further drink or food offerings.

    So while I think a 7-8 hour overnight flight would be perfect for this pattern, a 12 hour daytime flight wasn't great. Hopefully they will adjust their services - I won't be looking to fly that route again!

  6. Euro Gold

    Despite a not-so-good experience with TAP Portugal last year on their regional product, this is high on the list of products I want to try.

    Also re: "it's a lot of fish." It's cod on a Portuguese airline. If anything that may have been the best choice considering it's like the national dish of Portugal.

  7. Rob Kuhlenschmidt Guest

    I've now flown TAP several times, both trans-Atlantic as well as within Europe-- all business class. I was EXTREMELY PLEASED! No, they are not Emirates nor Air France, however, they beat United/American/Delta as far as quality. On a 1-10 scale, for both my intra-Europe as well as Transatlantic flights, I give them a good solid 9. They've really improved their business product substantially. I recently flew one of the US carriers overseas, I'll refrain from...

    I've now flown TAP several times, both trans-Atlantic as well as within Europe-- all business class. I was EXTREMELY PLEASED! No, they are not Emirates nor Air France, however, they beat United/American/Delta as far as quality. On a 1-10 scale, for both my intra-Europe as well as Transatlantic flights, I give them a good solid 9. They've really improved their business product substantially. I recently flew one of the US carriers overseas, I'll refrain from mentioning which one, but it was a 4 at best. Crew attitude, dreadful food, etc--- TAP beats them by a landslide!

  8. Sam Guest

    I noticed the wording ‘if you’re travelling with someone you like’ which seems to be different from previous reviews which don’t emphasize on the part of liking your compagnion ;-)
    However it made me wonder.. when travelling with Ford, why don’t you book middle seats to enjoy the flight together? Does the preference of a window seat top sitting next to each other?

  9. Doug Guest

    How about more reviews from the last few rows of seats at the back of a plane? That's where service, seat space, food, working entertainment, etc show how good or poor an airline really is.
    I've flown Aer Lingus very happily many times. My last flight was awful with almost none of the entertainment screens working in the entire section of 50 seats and run out of food choices on an 8 hr flight.

  10. GERALD HOWARD Guest

    We just flew TAP from Lisbon to Chicago in business class as well and it was first rate all the way. TAP is trying hard to be a new gateway to Europe to compete with London Frankfurt Paris and Amsterdam. Their Business Class pricing beats American and United Premium Economy

  11. Nate Guest

    TAP is officially the WORST airline I've ever flown on. From service, to food quality and availability. Will avoid them at all costs. I've only flown them Premium Economy but I've had better service, food and options in economy on other airlines. I've read bad about LATAM also but flew them business class Sao Paolo - Lisbon and was incredibly impressed with the food, service and seat.

    1. Throwawayname Guest

      Are you sure that you have flown TAP in premium economy? I don't think they offer that class of service.

    2. JonSnow Guest

      Err not sure who you flew with but...
      TAP doesn't have a premium economy class!

  12. NedsKid Diamond

    Thank you for another great review! I appreciate so much your format and level of detail. You've helped me make a few flight decisions as a reference.

    The dessert trilogy is great. I wish more had this concept. I'd often like some cheese and then a little bit of something sweet and often it's one or the other.

    I know it's a bit to do with their branding/color palette, but I like the...

    Thank you for another great review! I appreciate so much your format and level of detail. You've helped me make a few flight decisions as a reference.

    The dessert trilogy is great. I wish more had this concept. I'd often like some cheese and then a little bit of something sweet and often it's one or the other.

    I know it's a bit to do with their branding/color palette, but I like the almost neon interior of the seat storage compartments. Great contrast to make sure you've retrieved anything put in there (especially lower compartment where it's likely dark and if a black/brown interior then easy to miss smaller items).

  13. Bill Guest

    We’ve been able to find RT to Europe for less than $1800 multiple trips. I agree they aren’t in the top tier but for prices like that we find them a very good value.

    1. Andrew Guest

      But they have everything on their business class check list as top tier. Just not as good, but to your point, for 1800 roundtrip, who cares!

  14. vlcnc Guest

    Dinner food actually looked great, and I love the dessert trilogy concept! Breakfast looks poor though, also get the impression if you have dietary needs you will really need to order special meal especially with the single choice for breakfast.

  15. Tim Guest

    That breakfast is by no means „perfectly sufficient“, this absolutely fabulous! Whenever I even smell eggs being warmed after waking up on a flight that didn’t allow me to catch more than three hours of sleep, I instantly feel sick. How can people eat this much within a few hours. Fresh fruit is generally everything I can then order…but seeing cold cuts there gave me a huge smile. Far too few airlines offer cold options...

    That breakfast is by no means „perfectly sufficient“, this absolutely fabulous! Whenever I even smell eggs being warmed after waking up on a flight that didn’t allow me to catch more than three hours of sleep, I instantly feel sick. How can people eat this much within a few hours. Fresh fruit is generally everything I can then order…but seeing cold cuts there gave me a huge smile. Far too few airlines offer cold options for breakfast in Business, so TAP gets a star more from me only for that offering.

    1. Andrew Guest

      I agree, especially on an a red eye flight <9 hours. Who wants another massive meal? Love TAP's offering. United Polaris from Newark recently offered me the option of either a full english breakfast (which was disgusting) or waffles (ugh bloat).

    2. NedsKid Diamond

      Yeah, last thing I want first thing in the morning is a ton of sugar. I either am going to have sugar or caffeine and I'd rather take the coffee option.

  16. Parnel Guest

    I have taken TAP from Toronto on many occasions and it's mainly 321s with lay flat business class.
    It's perfect for a 7 hr flight super cheap business class that checks all the boxes for a short flight.
    I hope more airlines would offer such competitive pricing for these shorter flights ❤️
    Also for most Canadians, it's obviously better than Air Canada

  17. Andrew Guest

    I am a huge fan of TAP. It checks all the boxes of any competitive long-haul business class for usually half the cost. I flew from Boston to Funchal roundtrip in buiness class last year for 1500 dollars. I really could not care less that they did not greet me by name or wiped my @$$ for me lol. Lie flat, check! Lounge, check! Good food (way better than what Polaris serves these days for...

    I am a huge fan of TAP. It checks all the boxes of any competitive long-haul business class for usually half the cost. I flew from Boston to Funchal roundtrip in buiness class last year for 1500 dollars. I really could not care less that they did not greet me by name or wiped my @$$ for me lol. Lie flat, check! Lounge, check! Good food (way better than what Polaris serves these days for fraction of the cost), check! Amenity kit, check! Lisbon is easy to connect in too.

  18. Andy Diamond

    This review is very much in line with my own experience on several flights with TP in their new A330-900neo J class. I don't understand why you had concerns about food, which is generally very good (like on all southern european airlines).

  19. Alexandre Guest

    Thanks for this review.

    I personally hated the TP J seats. Similar to AF claustrophobic ones on 77W 14J seats COI. A definitely too dense cabin/layout/Lopa.

    Which cold cuts does TP serve btw? Turkey, beef, chicken pork...?

  20. Daniel B. Guest

    I liked the onboard experience too (flew with them three times).
    My issue with TAP is the absolutely zero customer service when you try to contact them. Last year I had a ticketing issue with their TAP-issued ticket. Calling them took me nowhere. Writing to them including all the persons I found on Elliott.org led to no reply at all. Submitting an enquiry through their website showed pending a year later. Compared to their...

    I liked the onboard experience too (flew with them three times).
    My issue with TAP is the absolutely zero customer service when you try to contact them. Last year I had a ticketing issue with their TAP-issued ticket. Calling them took me nowhere. Writing to them including all the persons I found on Elliott.org led to no reply at all. Submitting an enquiry through their website showed pending a year later. Compared to their customer service, Avianca's customer service is amazing.

    1. Hugo Guest

      I think that got better - both over the phone and writing. At least that is my experience.

Featured Comments Most helpful comments ( as chosen by the OMAAT community ).

The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered.

NedsKid Diamond

Thank you for another great review! I appreciate so much your format and level of detail. You've helped me make a few flight decisions as a reference. The dessert trilogy is great. I wish more had this concept. I'd often like some cheese and then a little bit of something sweet and often it's one or the other. I know it's a bit to do with their branding/color palette, but I like the almost neon interior of the seat storage compartments. Great contrast to make sure you've retrieved anything put in there (especially lower compartment where it's likely dark and if a black/brown interior then easy to miss smaller items).

3
PointsandMilesDoc New Member

I just flew LIS-SFO and share your sentiments exactly: Tasty food, friendly service, decent but tight bed, and actually a pretty excellent entertainment and wifi system! But I'm not keen to fly them again, and I would caution folks on the longer daytime flights. My flight was daytime, and clocked in at 12 hours. They immediately served a meal upon departure on one tray, and they served the "breakfast snack" about an hour before landing. Right after the first meal service, the flight attendants came around to every seat and made us shut the window shades, and then they turned out all the lights and disappeared. I didn't see a single flight attendant for about 10 hours. They didn't come through the cabin at all, and there were no further drink or food offerings. So while I think a 7-8 hour overnight flight would be perfect for this pattern, a 12 hour daytime flight wasn't great. Hopefully they will adjust their services - I won't be looking to fly that route again!

1
Euro Gold

Despite a not-so-good experience with TAP Portugal last year on their regional product, this is high on the list of products I want to try. Also re: "it's a lot of fish." It's cod on a Portuguese airline. If anything that may have been the best choice considering it's like the national dish of Portugal.

1
Meet Ben Schlappig, OMAAT Founder
5,163,247 Miles Traveled

32,614,600 Words Written

35,045 Posts Published