United Cancels Los Angeles To Auckland & Brisbane Routes

United Airlines will be pulling the plug on two seasonal routes to the South Pacific, as flagged by @IshrionA. I can’t say I’m surprised, but it’s just another reminder of how no US airline can seemingly make Los Angeles work as a long haul, international hub.

United cuts two seasonal South Pacific routes

United has by far the most impressive long haul network of the “big three” US carriers. In the northern summer, the airline of course has no issue focusing heavily on transatlantic flights, given the unlimited demand among consumers for this service. However, it’s a bit trickier to fill those planes counter seasonally, in the northern winter.

This past year, United massively expanded in the South Pacific, increasing service by 40% year over year, and even offering more seats between the United States and the South Pacific than Qantas. Unfortunately this expansion didn’t work out quite as well as United had hoped, as the airline struggled with a reduction in load factor and yields. So United is now updating its schedule for the upcoming season.

For this upcoming northern winter (so late 2024 and early 2025), United no longer plans to operate the following seasonal routes:

  • Los Angeles (LAX) to Auckland (AKL)
  • Los Angeles (LAX) to Brisbane (BNE)

With these cuts, United’s long haul international destinations out of Los Angeles will include Hong Kong (HKG), London (LHR), Melbourne (MEL), Sydney (SYD), and Tokyo (HND & NRT). United also plans to resume Shanghai (PVG) flights as of August, though let’s see how that goes, as Delta recently revealed it wouldn’t bring back that route.

United continues to serve both Auckland and Brisbane out of San Francisco (SFO).

United is cutting two routes out of Los Angeles

My take on United’s South Pacific route cuts

I can’t say I’m surprised by United’s route cuts, since these were definitely United’s two most questionable South Pacific routes.

In the case of the Los Angeles to Auckland flight, this is a route that has gone from no US carriers to three US carriers within the past year, as American, Delta, and United, all added this route.

All three of those airlines have a significant but not dominant presence in Los Angeles, so it almost seems like the airlines were all just copying one another and didn’t want to be left out, rather than independently seeing the demand for the route, especially when factoring in the competition. Delta was going to take the lead by operating this route year-round, but recently revealed it would only operate the route seasonally, so clearly it’s not performing great for Delta either.

You would think that if one of the “big three” US carriers could make the Los Angeles to Auckland route work, it would be United, given the carrier’s partnership with Air New Zealand, so that there’s connectivity on both ends. But I guess that wasn’t enough to save it.

The Los Angeles to Brisbane route was questionable in the first place, but is even more questionable now that American and Delta are both launching flights to Brisbane as well. The reason we’re seeing this huge expansion in service to Brisbane is because of major incentives being offered to US airlines. You can bet that as soon as those incentives run out, most of the service will as well.

I have to imagine that either United only got these incentives on one of the two routes, or that the incentives for the Los Angeles flight only applied for the first season.

The biggest takeaway here is that as much as US airlines all try to establish a dominant position in Los Angeles, none actually succeed. We’ve seen each of the US carriers grow long haul service there, only to cut it later.

In the case of United, the airline at least has the advantage of having a hub in San Francisco, which is just over 300 miles away. For the purposes of connecting travel, that’s a really efficient hub, given the size of United’s presence there. So as much as Los Angeles is a major origin and destination market, a heavy focus on the local market doesn’t seem to be able to sustain many of these routes.

United has a hub in San Francisco, not far away

Bottom line

United is canceling two transpacific routes out of Los Angeles, as the airline will cut flights to Auckland and Brisbane. Last year, United massively expanded in the South Pacific, and increased capacity by 40%. That growth wasn’t good for yields, so now the airline is canceling some of the more poorly performing routes. Not surprisingly, those are out of Los Angeles.

What do you make of United’s South Pacific route cuts?

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Cyberderm Guest

Delta is stopping the LAX AKL route this summer. Was booked via Sydney with last leg being on Qantas.

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Fred M Guest

It was ever so. Since the 1960s, only Air NZ has consistently served AKL-LAX and return year round. 60s through 80s, Pan Am contested Air NZ, both with Pacific island/HNL stops, till the long range 747-400 made a single shot to LAX possible. AA service came and went in the 1960s, Pan Am morphed into UA in 1986, and they finally pulled the plug in 2003, leaving ANZ the sole option across the Pacific for Kiwis. Qantas, early 2000s, briefly operated the route as part of a code share with BA which had axed its Auckland flights in 1993 to the anger of a local CEO sitting on a heap of summer season forward bookings and many loyal British expats. BA had been coming out via Asia and Australia since its BOAC days. From ‘86 to ‘03, UA provided an always-cheaper way for Kiwi expats in England like me to get home and back quickly with one LAX transit stop. I endured just the one, cramped ANZ 777 economy round trip from London in the 2010s as it was then the fastest one stop route (HKG out, LAX back). Later, seeing the returns of AA and UA and, surprise, DL, to the AKL-LAX run, I was surprised and pleased for my fellow Kiwis that there were now so many ‘via LAX’ alternatives to the ANZ monopoly but clearly the US three could not make the economics work any more than ANZ discovered with its short lived HKG-LHR route so the plug has been pulled. At least seasonal service may bring some competition and lower fares. Many Kiwis prefer the Asian/Chinese routes to London served well by many airlines including QF, SQ, CP and at least two of the more recent Chinese airlines to add NZ to serve a large expat community. And then there’s relatively recently arrived EK. After the cramped 777 ANZ trip, I abandoned the NZ flag carrier for the new rival which offers twice daily service from my local English airport to Dubai and a 180 minute connection on to AKL on an A380. For a short time, pre-Covid, an all-A380 service was available. For a lowly steerage passenger, a no brainer.

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SQ Kris Flyer Guest

I think since Dreamliner deliveries are also delayed, this route modification allows UA to utilise the plane better and more profitably specifically into China. As the US DOT and China bilateral agreements recently allowed both countries to increase their weekly flight capacity, I have a feeling this would only make sense to add another China destination out of LA outside of the already announced Shanghai. Gut feeling is Beijing but, that's just a guess.

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dwondermeant Guest

Can't speak for others But when I see what United gets for revenue or award Double & triple in business class I always book another carrier.And I have heard they aren't that good quality wise with dining or customer service I can book with another carrier to Sydney and go back to Auckland for far less just not flying United or their partners.So when you overprice everything you sell or offer on award including partners whats the incentive to book United? They need to do better

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Lachlan Sykes Guest

Brisbane isn't really a tourist city. This is why we bidded for the 2032 Olympics in the first place. Other than infrastructure upgrades, it was always to put us on the world map. Currently 84% of people living outside of Australia don't know exactly where in Australia Brisbane is and a further 61% have never even heard of Brisbane. The only people you currently find on international flights out of Brisbane are locals going overseas. Never have I once seen a foreign passenger on a Brisbane-bound flight. Also Brisbane is a scam anyway. Instead of beaches as shown in ads and beautiful green space, Brisbane is in a reality just a gridlocked concrete hellscape with vacant shopfronts in the CBD and is basically just a country town trying very hard to be a world class city.

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