Review: Kuwait Airways Business Class A330 Dhaka To Kuwait

Filed Under: Kuwait Airways

Our flight from Dhaka to Kuwait City was operated by one of Kuwait Airways’ new A330 aircraft, which are in a three class configuration. There’s first class, business class, and economy class. However, on the Dhaka to Kuwait flight, the airline doesn’t actually sell the first class cabin (I guess because the premium cabin demand isn’t there).

So on our flight, business class passengers got seated in first class, and then economy class passengers partly got seated in business class. As a result, service in first class was the same you’d usually get in business class, while business class had the standard economy service.

Kuwait Airways 286
Dhaka (DAC) – Kuwait City (KWI)
Thursday, March 16
Depart: 8:55AM
Arrive: 12:25PM
Duration: 6hr30min
Aircraft: Airbus A330
Seat: 3K (Business Class)

We boarded through the forward left door, where we were greeted by the crew and pointed to the far aisle, where our seats were located. Kuwait Airways’ A330 first class cabin consists of reverse herringbone seats that are in a 1-2-1 configuration. There are a total of 17 seats, meaning there are four full rows, and then in the back there’s a single seat on the left side of the cabin.

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Kuwait Airways A330 first class cabin

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Kuwait Airways A330 first class cabin

The cabin reminded me a lot of American’s A330 business class, in terms of the seats themselves, the finishes, etc.

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Kuwait Airways A330 first class cabin

Since the cabin was still empty, I quickly ran to business class, which was located behind the second set of doors. Kuwait Airways’ A330 business class cabin consists of a total of 30 seats, spread across five rows in a 2-2-2 configuration.

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Kuwait Airways A330 business class cabin

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Kuwait Airways A330 business class cabin

The seats are pretty standard angled flat seats. It’s unfortunate the don’t have fully flat seats, but then again, they don’t really use these planes for any “true” longhaul flights.

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Kuwait Airways A330 business class cabin

Then I headed back to my seat. I assigned myself seat 3J, while Ford was in front of me, in seat 2J.

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Kuwait Airways first class seat A330

This was a pretty standard reverse herringbone configuration, with good legroom and privacy. The entertainment screen “swings” out from the seat in front.

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Kuwait Airways first class seat A330

To the right of the seat was a reading light, entertainment controller, seat controller, power outlets, and headphone jack. Everything was pretty easy to use, including the seat controls.

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Kuwait Airways first class seat entertainment controls, seat controls, and power outlet

The tray table folded out of the right-side armrest. The tray could be folded in half, though not in the usual way (which is that the left side folds onto the right side).

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Kuwait Airways first class seat tray table

The seat didn’t have the storage compartment that some airlines place in the console of the reverse herringbone seat, though there was an exposed storage compartment at the bottom right of the seat.

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Kuwait Airways first class seat storage

I also really appreciated that Kuwait Airways has individual air vents on their A330s, which far too many airlines don’t have.

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Kuwait Airways first class seat air vents

Waiting at my seat on boarding were a pillow and blanket, which weren’t especially comfortable. I think bedding is a lost opportunity for many airlines, and unfortunately it’s not an area where Kuwait Airways excels. The pillow was thin and blanket scratchy.

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Kuwait Airways business class pillow & blanket

Boarding was pretty hectic, especially since many of the people onboard clearly weren’t frequent flyers, so had trouble finding their seats (many just sat down around us, thinking it was open seating). So there was no service initially, though once boarding was complete, the crew came around with pre-departure beverages.

The choice was between pineapple juice, mango juice, guava juice, and water. I chose the mango juice, and was offered some snack mix to go along with it. Keep in mind Kuwait Airways is a dry airline, so they don’t serve alcohol at any point in the flight.

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Kuwait Airways business class pre-departure beverage & snack mix

Shortly thereafter I was offered a hot towel.

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Kuwait Airways business class warm towel

I was also offered a set of headphones, which weren’t especially high quality.

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Kuwait Airways business class headphones

My initial impressions of the flight attendants was favorable. A majority of the crew seemed to be Kuwaiti men, while the entire female crew was from other countries. Our flight attendant was from Tunisia, and she seemed well intentioned.

Kuwait Airways has interesting boarding music, which consisted of acoustic versions of popular songs by Justin Bieber, Maroon 5, Sia, etc. Not what you’d necessarily expect on Kuwait Airways!

By around 8:30AM we were mostly ready for departure, and only one other first class seat was taken. It was pretty clear that the guy was a Kuwaiti air marshal. There were a couple of them in economy as well, and they walked between cabins, switched seats every so often, etc.

At 8:40AM the door was closed, and shortly thereafter we began our pushback. The lead flight attendant announced our flight time of 6hr20min, and moments later screened the prayer and safety video.

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Air Arabia A320 Dhaka Airport

By 8:45AM our engines were started up and we began our taxi to the runway. We taxied past some cool planes, including a Biman 777, Regent 737, US-Bangla 737, etc.

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Biman Bangladesh 777 Dhaka Airport

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Traffic at Dhaka Airport

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Taxiing Dhaka Airport

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Regent Airways 737 Dhaka Airport

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US-Bangla 737 Dhaka Airport

There were even some older Biman planes, which I believe are now out of service.

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Biman plane parked at Dhaka Airport

The most interesting thing, though, was the aircraft storage facility. There were tons of planes with their engines covered, etc. Many of them didn’t even have engines. I’m a bit surprised they’d permanently store planes at a pretty major international airport — you’d think there would be a more practical place for that.

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Parked planes at Dhaka Airport

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Parked planes at Dhaka Airport

By shortly before 9AM we started our takeoff roll, which was pretty quick.

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Taking off Dhaka Airport

Kuwait Airways has a nose camera on the A330, so I kept that on as we rocketed down the runway.

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Nose camera taking off at Dhaka Airport

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Taking off Dhaka Airport

I looked out the window for the first five minutes of our climb, and then closed the window shade.

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View after takeoff from Dhaka

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View after takeoff from Dhaka

As we continued our climb out I checked out the entertainment system.

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Kuwait Airways entertainment system

I started with the airshow.

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Airshow enroute to Kuwait

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Airshow enroute to Kuwait

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Airshow enroute to Kuwait

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Airshow enroute to Kuwait

After that I checked out the TV & movie selection. The quantity of the selection seemed to be pretty good, though the focus was definitely on Bollywood over Hollywood.

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Kuwait Airways entertainment system

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Kuwait Airways entertainment system

The TV show selection had a few more options I was used to seeing.

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Kuwait Airways entertainment system

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Kuwait Airways entertainment system

Kuwait Airways also offers Wi-Fi on their A330s, and they charge based on how long you connect (with no data limits). There’s no option to buy a pass lasting the entire flight, so the cost is as follows:

  • 30 minutes for $10
  • 60 minutes for $20
  • 180 minutes for $40

The time is measured from when you initially connect, so there’s no way to stop the “counter” once you start it.

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Kuwait Airways wifi cost

After takeoff the crew came through and closed all the window shades in the first class cabin, and turned on the mood lighting.

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Empty cabin

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Empty cabin

I checked out the lavatory, located at the very front of the cabin. It was on the small side, and only had basic amenities.

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Kuwait Airways A330 lavatory

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Kuwait Airways A330 lavatory

At 9:30AM the flight attendant placed tablecloths on our tray. She explained the three breakfast options — chicken kofta, spinach paratha, or an omelet. There were no menus on the flight, and also no amenity kits, for that matter.

The entire breakfast was served on a single tray. Ford ordered the chicken kofta, which he enjoyed.

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Kuwait Airways business class breakfast

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Kuwait Airways business class breakfast

I ordered the spinach paratha, which was excellent.

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Kuwait Airways business class breakfast

Like, it was really good.

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Kuwait Airways business class breakfast

It was served with a side of fresh fruit, and also a selection of pastries and bread.

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Kuwait Airways business class breakfast

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Kuwait Airways business class breakfast

So while the food quality was excellent, you’d think they could serve a more elaborate meal on a 6hr20min flight. There was no other meal on the flight, so everything was just on a single tray.

As far as the service goes, the flight attendant serving us seemed friendly, though also wasn’t attentive or polished. That’s to say that she didn’t really check on us often, but when I asked for something she always gladly got it.

After breakfast I decided to nap for a bit, and managed to get about two hours of sleep. When I woke up I ordered an English breakfast tea. It was brought to me a few minutes later, along with some pound cake. Kuwait Airways uses Lipton tea — c’mon, they should be able to do better than that.

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Kuwait Airways business class tea

I then decided to watch a couple of TV shows, including Parks & Recreation.

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Kuwait Airways entertainment

I then watched an Indian travel show about Dubai.

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Kuwait Airways entertainment

One annoying thing was that before every program there was a lengthy Kuwait Airways commercial, and there was no easy way to fast forward through it.

I then connected to the Wi-Fi and worked for a bit (the Wi-Fi was pretty fast, but pricey), and before I knew it we were about 90 minutes out.

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Airshow enroute to Kuwait

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Airshow enroute to Kuwait

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Airshow enroute to Kuwait

The flight attendant asked if I wanted anything else to drink, so I ordered a coffee. That was served with a big plate of carbs, which I guess was the pre-arrival snack. I was expecting a more substantial pre-landing snack…

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Kuwait Airways business class pre-landing snack

At about 11:50AM local time we began our descent into Kuwait, and the seatbelt sign was turned back on. There were no announcements from the cockpit the whole flight, though the seatbelt sign was on for much of the flight, despite it being mostly smooth.

We had a nice view of the Kuwait waterfront as we descended.

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View approaching Kuwait

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View approaching Kuwait

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View approaching Kuwait

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View approaching Kuwait

At 12:20PM we had a smooth touchdown at Kuwait Airport.

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View approaching Kuwait

The planes at the airport were interesting, including the Kuwait Airways 747, as well as Kuwait’s 747-8 (the tail of which you can see in the background in the below picture). There were also many military planes.

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Kuwait Airways 747 Kuwait Airport

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Military planes Kuwait Airport

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Taxiing Kuwait Airport

After taxiing for about 10 minutes we arrived at a remote stand, and parked between a Kuwait A340 and a Philippine Airlines A330.

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Kuwait Airways A340 Kuwait Airport

There were three buses waiting for passengers.

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Deplaning Kuwait Airport

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Plane upon arrival in Kuwait

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Plane upon arrival in Kuwait

After dozens of people piled onto our bus, we were driven to the terminal, which took about five minutes

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Bus to terminal

Kuwait offers visas on arrival for US passport holders, though this requires going to a separate area of the terminal. So we had to take the escalator up a level, and fill our visa on arrival forms. The officers were a bit rude at first, but when they saw our US passports suddenly very friendly and welcomed us.

The process took about 10 minutes, and there was no cost for the visa. However, by the time we got back to immigration, the entire plane was ahead of us in line. This was exactly the same time our crew arrived in the terminal. They saw us, motioned for us to get out of line, and explained we didn’t have to wait but could go right through, since our visa on arrival already counts as being “stamped” into the country. They literally walked us through the crew channel, which was very nice of them.

Outside we were met by a representative from the Sheraton, for our brief layover in the city.

Kuwait Airways A330 business class bottom line

There’s no doubt that Kuwait Airways is trying to improve, at least in terms of their hard product. The A330 is a solid plane, though in fairness, I got a first class seat at a business class price due to how they sell their plane to Dhaka. This isn’t a plane with an industry leading hard product, but is a massive improvement over what they used to offer.

There’s still some room for improvement on their soft product, though. While the food quality was excellent, I got a single tray of food on a 6hr20min flight. You’d think they could draw out the meal service more, or have a proper snack. Furthermore, some better bedding would go a long way.

Nonetheless I found it to be an all around solid experience, and it exceeded my (admittedly low) expectations.

  1. I think it’s very unlikely that the male F/As were Kuwaiti. Kuwaiti citizens don’t do those kinds of jobs.

    When I flew KU they were all Filipino.

  2. @Alpha is correct. Also, while there is a chance that male flight attendants might be local, it is virtually guaranteed that female flight attendants are imported workers. Muslims regard flight attendants in quite low regard, and Muslim females are shunned completely from such careers.

  3. @ David W — Yep, belongs to the state, and replaces the 747-400 they used for that purpose before.

  4. @lucky @Bob Thanks!

    If I recall correctly, didnt they use the 747 for passenger service once in a while? Think they’ll do the same with the -8? That’d be interesting.

  5. Lucky do you recommend to US passport holders that get stamped to walk through the crew line if there is a big line like yours?

    Also maybe a post idea?: What is an Air Marshal, What do they do, why are they more prevalent in more middle east carriers in your posts?

    Sure I know they are supposed to help with counter terrorism and prevent hi-jackings but is that such a big problem for these airlines that they have multiple air marshals on flights. Why more middle east carriers?

  6. Question: why are flight attendants often/always so eager to close window shades? They do that at what I regard as inappropriate times, when the sun is not shining in on a specific side, so on.

  7. Don’t complain.

    We got a single meal on Qatar Business Class DOH-LAX – 15.5 hours. And it was SMALL and not very good at best. And a snack that was inedible and minuscule.

    Kuwait is obviously giving better value.

    Don’t understand how you could possibly rave about Qatar!

  8. “We got a single meal on Qatar Business Class DOH-LAX – 15.5 hours. And it was SMALL and not very good at best. And a snack that was inedible and minuscule.

    Kuwait is obviously giving better value.

    Don’t understand how you could possibly rave about Qatar!”

    Qatar has dine on demand. You canb order what you like, when you like.

  9. “I got a first class seat at a business class price due to how they sell their plane to Dhaka.”

    No, you didn’t, the seat you got was the same as a business class seat on CX, AA (some aircraft), QR (some aircraft), etc.

  10. I mostly agree with what keitherson wrote, except for where he wrote that there are no Muslim flight attendants. While it’s true most GCC nationals would never “stoop down” to working as an FA, these airlines do hire non-GCC Arabs as FAs. After all, they do need native Arabic speakers. The majority appear to be from Lebanon, while the rest are Egypt and Morocco. In fact, last year on an Emirates flight I chatted with an FA who was from Syria. And of course when I flew on Iraqi Airways, I met male and female Iraqi FAs.

  11. “I think it’s very unlikely that the male F/As were Kuwaiti. Kuwaiti citizens don’t do those kinds of jobs.
    When I flew KU they were all Filipino.”

    Most wouldn’t, but that doesn’t mean there aren’t any. You do find a few Kuwaiti males here and there who work as FAs.

    “Also, while there is a chance that male flight attendants might be local, it is virtually guaranteed that female flight attendants are imported workers. Muslims regard flight attendants in quite low regard, and Muslim females are shunned completely from such careers.”

    What a ridiculous thing to say. Lucky has flown on various airlines like Saudia, Brunei, Moroccan, Jordanian, etc, which had locals and non-locals working, many of them Muslim. Heck, he even mentioned the FA was Tunisian, and chances are, she was probably Muslim.

    “While it’s true most GCC nationals would never “stoop down” to working as an FA, these airlines do hire non-GCC Arabs as FAs”

    But you are finding them working more and more these days. Lucky’s flights on Saudia featured some on each segment he flew on. Granted, the ones you will see will probably be male, but you are seeing them more and more these days.

  12. @Julia I’ll grant that times are changing, especially in Qatar, Bahrain, and the UAE more and more local national women are engaged in the workplace. I encountered them on flights as FAs, but scarcely. I while I met many Saudi women, I don’t recall meeting any of them working as flight attendants but to be sure I didn’t know the nationality of every flight attendant so it’s possible.

  13. @Emirates4Ever

    Oh I am not disputing about the lack of Gulf Arab women working as FAs. But you do find local men working as FAs and even as pilots on most Gulf airlines these days.

  14. Wow. So much ignorance in the comments above. Locals working (or not working) as FAs has absolutely nothing to do with religion. It is sad to see how in this toxic enviornment everything nowadays is jus being attributed to religion. Oh because they are Muslim they do this and because they are Muslims they don’t do that. I’m from the region and I have seen Saudi, Bahraini, and Omani FAs on Saudia, Gulf Air, and Oman Air for as long as I can remeber. But you do not see Kuwaiti, Emirati, or Qatari FAs. Why? Very simple, it’s about economics. The nationals of the Qatar, Kuwait and UAE can easily find jobs with higher (as in 2-5x higher) salaries compared to an airline FA job. The job market for Saudis, Omanis, and Bahrainis on the other hand is much more difficult and does not pay so well so financially and FA job makes sense for a lot of nationals. Religion has nothing to do with it.

  15. Thanks for that report.
    It confirmed that is an airline I will never pay money to and fly with.
    For more than one reason…

  16. Is it normal for an airline to put business class passengers in the first class cabin, and some economy passengers in business? This is a really nice practice (using all the best seats on the plane), but I feel like most other airlines would have just flown the flight with an empty first class cabin (or maybe used it for crew).

  17. Well , The picture of my apartment is there in your final approach pic (Notice the last block of houses and the expressway comes) , that’s where it is!

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