Review: Hyatt Regency Dusseldorf, Germany

Filed Under: Hotels, Hyatt
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We recently spent four nights in Dusseldorf (yes, I know it’s “Düsseldorf,” but for simplicity, let’s just call it Dusseldorf in this post). 😉 In a previous post I reviewed Deutsche Bahn’s Intercity Express (ICE) first class, and in this post I wanted to review the Hyatt Regency.

Booking the Hyatt Regency Dusseldorf

I’ve had nothing but great experiences with full-service Hyatt properties in Germany, so booking the Hyatt Regency Dusseldorf was a no brainer for us:

  • Not only am I consistently treated well as a Globalist member, but World of Hyatt has a phenomenal promotion right now that’s causing me to book Hyatts even more than in the past; as a Globalist member paying with The World of Hyatt Credit Card (review) I’m earning 21.5 World of Hyatt points per dollar
  • We were traveling with Winston, and all Hyatts in Germany are pet friendly
  • It’s also worth noting that there’s a Hyatt House Dusseldorf; while this is a limited-service brand, it’s a gorgeous hotel that’s right in the heart of the city, and the rates are usually higher than at the Hyatt Regency

Anyway, Ford booked our stay through Hyatt Privé, which offered exceptional value. The rate was ~170 EUR (~200 USD) per night, and this came with the following additional perks (admittedly some of these overlap with Globalist benefits):

  • Daily full breakfast for two in the hotel’s restaurant
  • A $100 property credit per room per stay
  • A one category room upgrade confirmed within 24 hours of booking (room-to-room or suite-to-suite) — based on availability at the time of booking
  • Early check-in (as early as 9AM) and late check-out (as late as 4PM), subject to availability
  • A welcome gift and letter

I ended up redeeming a Globalist suite upgrade award to secure an upgrade to a Regency Suite at the time of booking. While Globalist members get complimentary suite upgrades subject to availability at check-in, I saw that only one suite was left for sale, so I figured we might not have been upgraded to one day-of.

Redeeming points at the Hyatt Regency Dusseldorf

Just for some context, the Hyatt Regency Dusseldorf is a Category 4 World of Hyatt property, meaning that a free night here costs 15,000 World of Hyatt points. I value World of Hyatt points at 1.5 cents each, so redeeming points here would be the equivalent of paying ~$225 per night, by my valuation. In this case, paying cash for the stay was the better value.

Even if you’re not a Hyatt loyalist, earning World of Hyatt points can be pretty easy. In addition to being able to earn World of Hyatt points with The World of Hyatt Credit Card, you can also transfer over points from Ultimate Rewards.

Earn Hyatt points

See this post for everything you need to know about earning Hyatt points with credit cards.

Hyatt Regency Dusseldorf arrival, check-in, and lobby

The 303-room Hyatt Regency is located in Dusseldorf’s MedienHafen area, which is along the Rhine River near the city’s docks. It’s a newer area with lots of businesses, and it has an industrial feel.

We arrived at the hotel at around 10:30 PM, after a roughly 10-minute taxi ride from the train station. Kind of a cool exterior, no?

Hyatt Regency Dusseldorf exterior

Reception was located inside the lobby and to the right, and the check-in process was quick and courteous. We were on our way to our room within a few minutes. The front desk associate briefly went over how the hotel’s procedures have been modified due to coronavirus, and also provided us with a sheet outlining all these policies.


Hyatt Regency Dusseldorf reception

Hyatt Regency Dusseldorf coronavirus operating policies

The lobby had plenty of seating and never felt crowded, though I also imagine the hotel was less than half full.


Hyatt Regency Dusseldorf lobby


Hyatt Regency Dusseldorf lobby


Hyatt Regency Dusseldorf lobby seating


Hyatt Regency Dusseldorf lobby seating


Hyatt Regency Dusseldorf lobby seating

Elevators were across from reception. We headed up to the 11th floor, where our room was located.


Hyatt Regency Dusseldorf elevators

Hyatt Regency Dusseldorf Regency Suite King

We were assigned room 1103, a Regency Suite at the far end of the hallway on the right.


Hyatt Regency Dusseldorf hallway


Hyatt Regency Dusseldorf room exterior

At 775 square feet this was a massive standard suite, with a separate living room and bedroom, and two bathrooms.

Inside the entrance was the living area, which had a large L-shaped couch, a small dining table with two chairs, and a desk.


Hyatt Regency Dusseldorf suite living room


Hyatt Regency Dusseldorf suite living room


Hyatt Regency Dusseldorf suite living room


Hyatt Regency Dusseldorf suite desk

There was both a coffee machine and kettle in the living room, along with a minibar, though it was empty due to coronavirus.


Hyatt Regency Dusseldorf suite coffee machine & kettle

There was also a half bath right by the entrance.


Hyatt Regency Dusseldorf suite half bathroom


Hyatt Regency Dusseldorf suite half bathroom

The bedroom was at the back of the living room and to the left, and featured a comfortable king bed.


Hyatt Regency Dusseldorf suite bedroom


Hyatt Regency Dusseldorf suite bedroom

In the back of the bedroom was a vanity, and then that past that was the main bathroom, with double sinks, a shower and bathtub “compound,” and a toilet.


Hyatt Regency Dusseldorf suite vanity


Hyatt Regency Dusseldorf suite bathroom


Hyatt Regency Dusseldorf suite shower & tub


Hyatt Regency Dusseldorf suite shower


Hyatt Regency Dusseldorf suite toilet

The toiletry brand at the hotel was a new one for me, as I don’t think I’ve seen it at any other Hyatt.


Hyatt Regency Dusseldorf toiletries

The room had cool views of the area — I really enjoyed this part of town, though more on that below.


Hyatt Regency Dusseldorf suite view

We really loved our suite at the Hyatt Regency — while the decor was rather generic, it was spacious, quiet, and had nice views. In particular, Winston also really enjoyed it. He has real anxiety in new environments, but he was very happy here.

Winston is a Hyatt fan!

Wifi in the room and throughout the hotel was fairly fast. My only complaint was that the connection would sometimes drop and require me to log in again, but that’s a minor complaint in the grand scheme of things.

Hyatt Regency Dusseldorf Regency Club

Through my Globalist status, we receive club lounge access, though at the moment many hotels have modified procedures. In the case of the Hyatt Regency, the Regency Club isn’t currently being used, presumably due to a lack of demand.

Nonetheless, I checked out the 18th-floor executive lounge just to get a sense of what it would usually be like, and it is indeed a nice space.


Hyatt Regency Dusseldorf Regency Club


Hyatt Regency Dusseldorf Regency Club


Hyatt Regency Dusseldorf Regency Club

The hotel has set up a special temporary club lounge at DOX Bar, which is the bar area of the hotel’s signature restaurant, DOX. This space is exclusively for club guests throughout the day.


Hyatt Regency Dusseldorf DOX bar

There were soft drinks, water, and coffee available all day. In many ways this is better than a usual club lounge setup, since you can get barista-made coffees throughout the day.


Hyatt Regency Dusseldorf Regency Club drinks

There was also a small selection of snacks, including cookies, nuts, granola bars, chocolate bars, and fresh fruit.


Hyatt Regency Dusseldorf Regency Club snacks

The happy hour was in the evenings from 6 PM until 8 PM. This included free alcoholic drinks, as well as a variety of appetizers and soup.


Hyatt Regency Dusseldorf Regency Club evening snacks


Hyatt Regency Dusseldorf Regency Club evening snacks


Hyatt Regency Dusseldorf Regency Club evening drinks

Our experience here was excellent. The servers in the lounge were exceptionally friendly, and while the food selection was limited, it was high quality.

Hyatt Regency Dusseldorf DOX Restaurant breakfast

Breakfast was served daily from 6:30 AM until 10:30 AM at DOX Restaurant.

Hyatt Regency Dusseldorf DOX Restaurant


Hyatt Regency Dusseldorf DOX Restaurant

Service in the restaurant was flawless, and by the third morning, they had remembered our preferred table and coffee order, which is always nice. The coffee in the restaurant was the best that I’ve had at a hotel in Germany in a long time.


Hyatt Regency Dusseldorf breakfast

The hotel had a staffed buffet. There was a plexiglass shield, and then you just told them what you wanted, and they prepared it for you.


Hyatt Regency Dusseldorf breakfast buffet

The buffet included fresh juice, bread, pastries, cereal, yogurt, veggies, cold cuts, and a lot more.


Hyatt Regency Dusseldorf breakfast buffet


Hyatt Regency Dusseldorf breakfast buffet


Hyatt Regency Dusseldorf breakfast buffet


Hyatt Regency Dusseldorf breakfast buffet


Hyatt Regency Dusseldorf breakfast buffet


Hyatt Regency Dusseldorf breakfast buffet


Hyatt Regency Dusseldorf breakfast buffet

In addition to the buffet, you could order eggs prepared to your liking, from omelets to eggs benedict.


Hyatt Regency Dusseldorf breakfast omelet


Hyatt Regency Dusseldorf breakfast eggs benedict

Hyatt Regency Dusseldorf gym & spa

Rive Spa is the hotel’s in-house spa and gym. As you’d expect, it’s operating with different policies than usual at the moment.

Hyatt Regency Dusseldorf Rive Spa

The gym is open on weekdays from 7AM until 10AM and 7PM until 10PM, and on weekends from 7AM until 10PM. No appointment is required, though it also seemed like not many people were using it. I found the timings to be a bit strange, personally…


Hyatt Regency Dusseldorf gym


Hyatt Regency Dusseldorf gym


Hyatt Regency Dusseldorf gym

The spa area also has a whirlpool, steam room, and sauna. You can reserve this all privately for 30-minute increments over the same hours.


Hyatt Regency Dusseldorf spa

I loved Dusseldorf

I hadn’t been to Dusseldorf since I was a little kid, and frankly what I was most looking forward to was having some good sushi (Dusseldorf has a fairly large Japanese community, and Berlin isn’t known for sushi, despite how international it is).

But my gosh, there was so much to love about Dusseldorf — what an incredible city, and what an absolute delight. Berlin and Dusseldorf are very different, but I’d say I roughly like them equally:

  • Dusseldorf is the perfect size; it feels cosmopolitan and international without being a mega-city
  • I just love wandering around cities, and could stroll endlessly here, from walking along the Rhine, to exploring the Altstadt
  • This isn’t necessarily the greatest tourist city, in the sense that there’s not endless landmarks you can check off your list, but the city felt exceptionally livable
  • The city had the best coronavirus precautions I’ve seen anywhere since the pandemic started

I can’t recommend Dusseldorf enough, and would return in a heartbeat. Actually, we were going to return there for a while later this month, but with the lockdown that’s not happening anymore. We already look forward to our next visit.

View of Dusseldorf from near the Hyatt Regency

Rhine River along Dusseldorf

Königsallee in Dusseldorf

The docks of Dusseldorf

I’d note that when it comes to the Hyatt Regency’s location, the hotel isn’t right in the middle of town. It’s about a 30 minute walk from the Altstadt, though personally I loved always having that walk, because it was right along the Rhine, and the Hyatt Regency is in a surprisingly cool area that you may not otherwise explore.

If being right in town is important to you, there’s always the Hyatt House, though personally I liked the location of the Hyatt Regency.

Bottom line

We loved our time in Dusseldorf — the city is great, and the Hyatt Regency was just about perfect. We appreciated how spacious our suite was, I liked the location of the hotel, and the service was excellent across the board.

I’d return to both Dusseldorf and Hyatt Regency in a heartbeat.

If you’ve stayed at the Hyatt Regency Dusseldorf, what was your experience like? Any other hotel I should check out next time in Dusseldorf?

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Comments
  1. Why aren’t the words “toilet” or “lavatory” considered acceptable in American English — and instead you use the strangulated form “half bath”?

    As far as I can see from your photos there was neither a bath nor a “half bath” (whatever that is) in that room.

    It’s your language, but my God it sometimes sounds weird to me on this side of the Atlantic.

  2. For good Sushi in Berlin I recommend Tabibito in Neukölln to you. Small family run sushi restaurant that has been there for over 30 years.
    Nice review though!

  3. Yes, I know it’s “New York,” but for simplicity, let’s just call it New Hork.

    An American in Europe…

  4. @The nice Paul,

    Speaking for my fellow Continentals, we use both “toilet” & “lavatory” as necessary. Don’t get me started about “Loo”.

    And don’t think of “full bath” and “half bath” as lists of room features, they’re short hand for “a room with a toilet and a tub/shower” and “a room with just a toilet”.

    As for the English of the subjects of Elizabeth II , what’s with all the spellings with “ou” when just a simple “o” would do?

    😉

  5. Nice review, Ben! Hope Ford is enjoying all this as much as you are.
    Looks like MOOOI is a design house, and those are their designer vessels, which carry some brand of product in them. As far as I can tell. (Let’s hope they’re not refillables, for Gary Leff’s sake! LOL
    I’m really enjoying these little trip reports. Just because it’s not Bora Bora (hi, TPG) or the Maldives or whatever, that doesn’t detract from interesting things to see and do while you’re there. Great thought starter!
    P.S. You gents voted early or absentee, I hope!

  6. If you don’t have access to an Umlaut or think typing it is too much hassle, you can use an extra E, so Duesseldorf.

  7. Since several people have brought up how I acknowledge that it’s “Düsseldorf” but I’m calling it “Dusseldorf,” let me explain. Both Hyatt’s website and TripAdvisor call this hotel the “Hyatt Regency Dusseldorf,” and not the “Hyatt Regency Düsseldorf” or the “Hyatt Regency Duesseldorf” (even though either is objectively more right, especially in German).

    I imagine many people who will use Google to find my review of the hotel will be copying and pasting the name, and won’t be using the umlaut, since this blog is published in English.

    Generally speaking it helps with SEO to use the search term people are using. Now, in fairness I’m not sure exactly how an umlaut plays into Google search terms, but maybe you can at least see where I’m coming from. I’m calling the hotel exactly what Hyatt calls it…

  8. @ Christian — Hyatt lets you book multiple rooms, and I checked to see how many Regency Suites were for sale. There was just one.

  9. @ Larry B — Thanks! Of course, we both voted early by mail. No way we wouldn’t have cast our votes, even if it would mean flying back to do so. 🙂

  10. The Hyatt Regency Dusseldorf was one of the last hotels I stayed in, followed by the Kimpton DeWitt in Amsterdam. I arrived back in the states on February 29. I had a thoroughly enjoyable stay at the Hyatt Regency. I am only a Hyatt Explorist, so I used a Club Access pass. But, with that I was able to have breakfast in the main restaurant, which was fantastic. The evening service in the lounge was also very good, although I generally ate dinner out of the hotel.

    During non-COVID times, the tram is also a very easy way to get to the Altstadt, especially if the weather isn’t great. I went to the Fasching parade while there. It was great fun, and a memory I’ll cherish as we have not yet started traveling again. (And it’s not looking too good, either.)

  11. Hyatt Regency properties can span the range from impressive to dumpy. Based on your review/photos, the one in Dusseldorf looks fantastic, and if Winston is a fan, the matter is settled. 🙂

  12. If you get a chance, try the Andaz in Munich. The suite upgrade is great as are the regular rooms. I was in Germany for two weeks on holiday in February and am sorry I missed Düsseldorf. Next time we’ll try the Regency there!

  13. I went on a visit to cities on the Rhine and stayed in Düsseldorf, Cologne and Mainz and stayed at the Hyatt Regency in all three places. Thoroughly enjoyed all three of them.

  14. I am not familiar with Hyatt Privé, can you please educate me. is it only avail to those with Globalist status?

  15. I visited Düsseldorf one week last year for work and agree that it’s a surprising city in Germany that made for a memorable and enjoyable visit, along with a quick visit to Cologne. They had some of the best ramen and soba I’ve had in Europe by far in Oststrabe. Always appreciate the in-depth reviews of hotels – I’m hoping I’ll be able to give the Hyatt Regency a try if I head out to Düsseldorf again.

  16. In Summer the rooms in the Hyatt Regency can get a bit hot. Personally I liked the Hyatt House Andreasquartier better. Other than the average US Hyatt House, the one in Düsseldorf is in a spectacularly renovated old building in a refurbished area near Old Town which probably fetches the highest prices in Düsseldorf. Hardware wise I’d rate it the best Hyatt in Germany. Breakfast is included and served in the managed apartment area of the building, which probably is the reason why they named the Hotel Hyatt House.

  17. For superb Japanese and Korean food and, of course, the best German beer, Düsseldorf is the right location 🙂
    The city has more interesting museums than touristy sites.
    For the HR: In normal times you‘ll get the whole minibar when booking a suite (also on points, as upgrade) and they refresh it daily. Boy, that is fun!!
    We love it and choose it every now and then for a staycation.

  18. @The nice Paul, as an American I always use the word toilet (except on a plane I refer to it as the lav). Occasionally I get an odd response and it’s because Americans seem to think the word is crass and they prefer the euphemistic “bathroom”white

    Another note, the silliness of staffed buffets with plexiglass requiring much more talking which produces aerosoled saliva therefore increasing the chances of spreading germs. Why not a traditional sneeze guard and leave it self serve? The covid excuses are so ridiculous and irrational.

  19. @ Stvr — Even then the math doesn’t really change, in my opinion. I’d be paying 11,250 points, which I value at ~$169. By paying a $200 rate I earned ~$64 per night worth of points, making the “real” cost $136 per night. That’s not even factoring in the additional credit I got for booking a paid rate.

  20. “Loo” would be the best compromise as a euphemism if Americans find toilet or lavatory too blunt. It’s unlikely to be confused with the once-popular but now out of fashion card game of the same name.
    What does Winston eat on these hotel stays?

  21. Thanks Ben, always wanted to check this one out but was curious about Covid-19 measures. I really like the Intercontinental dusseldorf. Maybe if allowed again I will check out Hyatt. I believe there is also a parking so convenient.

  22. @Paolo @Timo
    What I find bizarre is that Americans seem to lose their squeamishness the second they board a plane: Ben happily refers to “lavatories” there. And Boeing doesn’t seem to have a problem with signs using that word.

    Or should we in future expect those to be referred to as “half-baths”?!

    For the avoidance of doubt, I think some American constructions are better than the British equivalent: eg, “sidewalk” is a much more useful description than “pavement” (especially since they’re not usually paved any more). So this isn’t jingoism on my part. More like bafflement.

  23. Lots of cities change their spelling between languages.

    It is Dusseldorf in English. And in the same way Zurich. Not Düsseldorf or Zürich. London has a German pronunciation for London (albeit spelled the same) – London, not Lundon – so it works both ways. It would be utterly pretentious to say (or write) Düsseldorf when writing in English. Like calling Paris ‘Paree’.

  24. Dusseldorf is the English name for Düsseldorf, in the same Prague is the English name for Praha, Warsaw for Warszawa, Lisbon for Lisboa, Rome for Roma, Munich for München, Venice for Venezia, Florence for Firenze and I could go on. There is no error there 🙂

  25. The official name of this city is Düsseldorf. Even in English it is Düsseldorf.
    So why be lazy and not give this city the correct Name?

  26. How is it’s correct name in German Düsseldorf? You say Doosseldorf in German and Duhsseldorf in English. The difference in pronunciation is exactly the difference of the umlaut. And that’s exactly the same with Zurich. And apart from that there are NO umlauts in English so saying that’s how it’s spelled in English wouldn’t make sense.

    This hotel is correctly named! It’s Düsseldorf, Deutschland or Dusseldorf, Germany.

  27. @The nice Paul, you make me laugh – thank you!
    I was taught in my speech and etiquette lessons at a very proper Australian girls’ school, that it was inappropriate to utter the word toilet in polite society but lav and loo were appropriate substitutes. I am scarred by the experience but in my world the so-called half bath is a ‘powder room’.
    I would love to know if Winston is permitted to enter the Regency Club and perhaps more importantly, what sparkling wine is served.

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