Of the "big three" US airlines, Delta has the oldest average fleet age (somewhere around 16.1 years, compared to United's 15 years, and American's 10.7 years). I actually think Delta has the right idea. It's silly to buy new planes when you can instead…
Whether we're new to the game or seasoned experts, we all make mistakes from time to time. And while I've largely been able to keep it together ever since my disastrous China Eastern non-journey from a year ago, apparently I was due for a travel mishap.…
Delta's war on Qatar Airways is back in full swing, despite the US and Qatar having come to an agreement earlier this year. The latest attack from Delta comes in the form of an op-ed from CEO Ed Bastian, which is dishonest and hypocritical, to put it…
Since May 2017, Delta SkyMiles and Lyft have had a partnership, allowing SkyMiles members to earn bonus miles for Lyft rides. With this partnership you ordinarily earn one SkyMile per dollar spent on a US ride, and two SkyMiles per dollar spent on airport…
Delta has announced that they're overhauling their boarding process. Or at least that's how they view it. I'm not sure it's quite as radical as they think. Zone boarding has been the standard in the airline industry for decades, and going forward Delta…
In 2018 we've seen the major US airlines crack down on emotional support animals. The first airline to do this was Delta, as they announced changes, though the other major US airlines followed as well. Delta announced a second set of changes to their…
Delta SkyMiles sure is a quirky loyalty program. We know that Delta is doing everything in their power to make SkyMiles a revenue based program in just about every way. This involves not only how they award miles, but also how you can redeem them. Increasingly,…
Since 2012, Delta has been executing their oft-touted - but rarely experienced - "Surprise and Delight" program. The concept is simple: select Diamond Medallion members with tight connections in hub airports are met at their arriving flight by a Delta…
Over the past few years we've seen basic economy fares expanded greatly at the "big three" US carriers. Airlines market these as being lower fares that enable them to compete with ultra low cost carriers, though in reality they've used these to try and…
It’s the end of the year, which means a lot of people are looking at their frequent flyer accounts and trying to figure out how to squeeze a few extra miles out of their travel so they can qualify for the next elite tier. Towards the end of the year…
Okay, deep breaths, Delta flyers. Between the frantic two-day Delta One award sale to Europe, the changes to Sky Club policies, and the new monthly SkyMiles statement email (which totally doesn't merit a blog post but is kind of fun, I guess?), we've…
On Thursday, November 15th, Delta announced two changes to their ever-shifting Sky Club access policies: - Effective immediately, single-visit passes, previously sold for $59 or 5,000 SkyMiles, will no longer be available. - Effective January 1st,…
For 48 hours only, Delta is selling roundtrip tickets from North America to Europe for 98,000 SkyMiles. Tickets need to be booked by 11:59 PM ET on Thursday, November 15th (yes, tomorrow), and the sale is valid for travel from December 24th, 2018 through…
For those of you not familiar with Amex Offers, it’s a program available through most Amex cards, where different cards are eligible for different savings and bonus offers. In many cases the offers can be huge, and more than offset the annual fee on…
Most Angelenos will concede that LAX, the area's flagship airport, leaves a lot to be desired. While there are plans underway to modernize the airport before the 2028 Summer Olympics and create light rail transit links to points throughout the city,…
Alitalia has been on the verge of liquidation since early 2017. Last March Alitalia announced a restructuring plan, given how much money the airline was losing. Employees voted against this plan, given that they didn’t want lay-offs or pay cuts. While…
I wanted to share a funny experience I had yesterday while trying to enter the Delta SkyClub at JFK. I took Kenya Airways’ inaugural flight from JFK to Nairobi, which operates out of Terminal 4 at JFK. I was the first business class passenger to check-in,…
Delta is the first US airline to take delivery of the Airbus A220 (formerly known as the Bombardier CSeries). This is a fabulous plane from a passenger experience standpoint, and the airline has 75 of these planes on order. In terms of size, the A220…
One of my favorite features of Delta's sometimes-otherwise-questionable SkyMiles program is the ability to redeem something called Choice Benefits. This program allows Diamond and Platinum Medallions to select bonus "gifts" in the form of upgrade certificates,…
It's fascinating to see Delta's big new focus on Boston. Just a couple of weeks ago the airline announced a new route between Boston and Lisbon, while now the airline is announcing yet another transatlantic route out of Boston. Delta will be adding seasonal…
Earlier this week, Ben wrote about his recent experiences flying Delta, and the marked difference in quality of service when compared with American Airlines. As expected, the post brought out a flurry of comments, not only because the question of better…
