For whatever reason, there’s a not-insignificant portion of the frequent flyer community that finds invitation only status with US airlines to be sexy. I’ve gotta be honest, I don’t really get it. Is there any other context in which overpaying for the pleasure of indulging in processed cheese cubes and cheap chardonnay is considered appealing?
Arguably the most well known invitation only airline status is American Airlines’ Concierge Key, as it was a key theme of the popular 2009 movie “Up In The Air,” starring George Clooney.
What is Concierge Key status really? How do you earn Concierge Key, and what are the benefits? How many Concierge Key members are there? The truth is that there’s little published information out there about the status, but lots of data points.
So in this post I wanted to attempt to answer some of the most common questions about Concierge Key status to the best of my ability.
What is American Concierge Key status?
On the most basic level, Concierge Key is American’s invitation only status level. There’s no published criteria to earn it, and it has to be renewed every year, so you can earn it one year and lose it the next (though it has been extended this year due to the pandemic, as most airline status has).
In the past, Concierge Key was completely separate from the AAdvantage program, but that’s no longer the case. Nowadays Concierge Key is a formal part of the AAdvantage program, and it’s a tier above Executive Platinum status.
Concierge Key is American’s invitation only status
How do you earn American Concierge Key status?
The criteria to earn Concierge Key is not published, but generally there are a few ways to earn it.
One way is to spend a ton on American Airlines travel. We’re talking $50,000+ of spending per year. That’s not to say that spending $50,001 will get you Concierge Key status, but rather that if you spend less than that, don’t assume you have any chances of being invited. So in theory you can earn Concierge Key purely through your own travel.
We don’t fully know what American looks for in this regard, though. Do they care purely about the dollar amount you spend, the typical fare classes you fly in (consistently full fare first class, for example), or something else? I’d also note that the above numbers are what has historically been thrown around, though perhaps in 2020 and 2021 it’s significantly easier to earn Concierge Key, given how things have changed.
You can also earn Concierge Key through the influence you have over others’ travel. Sometimes American will give Concierge Key nominations as part of a big corporate contract, or to key travel planners who have influence over a lot of others’ travel.
American is even known to comp Concierge Key to some “influencers.” For example, going back a few years, a YouTuber was comped Concierge Key status and was really unhappy when it was taken away.
For avoidance of doubt, I’ve never been offered Concierge Key status. 😉
What are the benefits of American Concierge Key status?
Concierge Key has quite a few published benefits, but some would argue the biggest benefit of the status is better “soft” treatment in the event of irregular operations.
The benefits of Concierge Key include the following:
- Upgrade priority over all other AAdvantage elite tiers (complimentary upgrades start clearing 120 hours out, compared to the 100 hour window for Executive Platinum members)
- An Admirals Club membership
- Access to Flagship Lounges (though these are currently closed)
- Flagship First Dining passes (though these facilities are closed, and this has been an unpublished benefit offered in the past couple of years)
- Two additional systemwide upgrades (above the four that Executive Platinum members receive)
- Co-pays waived on international upgrades
- A dedicated phone number and email address with 24/7 support
- Flagship First check-in
- Priority boarding before everyone else
- Assistance during irregular operations
American’s Flagship check-in at JFK, which Concierge Key members have access to
Assistance during irregular operations is probably both potentially the most valuable perk, and also the most inconsistent one. On a good day, Concierge Key members may get proactive rebookings when flights are canceled and delayed.
American even has some Cadillacs with which they provide tarmac transfers, so during a short connection you may be picked up planeside and driven to your connecting flight.
At the same time, there are also instances where you’ll likely be disappointed, because they’re not always going to deliver 100% of the time.
Concierge Key members receive extra systemwide upgrades
How many American Concierge Key members are there?
American understandably hasn’t revealed how many Concierge Key members there are, so the best we can do is speculate. If I had to guess, I’d say there are somewhere between 10,000 and 20,000 Concierge Key members. To be more exact, my assumption is that the number is roughly in the middle of that range.
In 2019 there was a clue — American worked with a company to send out chocolate to Concierge Key members, and the company posted that 11,300 packages had been prepared. Now, not all Concierge Key members received this chocolate, suggesting to me that there are more members than that.
If you’re curious how other elite ranks compare, I’d guess the number of Executive Platinum members is maybe 3-4x as high as the number of Concierge Key members.
Concierge Key members can even board before first class
Concierge Key is American Airlines’ invitation only status. It gives you priority over Executive Platinum members for just about everything, lounge access, extra systemwide upgrades, and also (hopefully) proactive help in the event of irregular operations.
Is the status life changing? While I’ve never had it, I’m inclined to say “no.” But others certainly may disagree…
If you’re a Concierge Key member (or have been one in the past), what has been your experience with the status? How does it compare to Executive Platinum status?