This was a first for me. We had an onboard supervisor working the first class cabin on my United flight from Washington to Chicago this afternoon. This was an A320 which usually has three flight attendants, one in first class and two in coach, but instead we had an onboard supervisor in first class and two flight attendants in coach. Now, the guy never identified himself as an onboard supervisor to the passengers, but he had the “supervisor” dress on (including the badge), was the “purser,” and did everything 100% by the book, although didn’t go above and beyond in any way.
I’ve heard of onboard supervisors appearing on international flights to observe service and interact with passengers, but I’m not quite sure what purpose this served. Maybe United’s latest cost cutting technique?