Review: British Airways Galleries First Class Lounge Chicago Airport


I landed from Tampa at around 9:45AM, so first decided to head to the American Flagship Lounge. American operates out of Terminal 3 at O’Hare, while Cathay Pacific operates out of Terminal 5.

The lounges in Terminal 5 aren’t exactly exciting, so I decided to first spend about an hour in the Flagship Lounge.

Then at around 11AM I took the train over to Terminal 5. This requires leaving security, so at around 11:15AM I was at Cathay Pacific’s check-in counter.

I was quickly checked in and greeted by the station manager. My boarding pass was issued within a minute, at which point I was escorted through security.

The way foreign airlines escort premium passengers through security in the US is wildly inconsistent:

This escort was somewhere in the middle. She tried to get me to the front of the line, though I’m pretty sure she was the least assertive person on the planet.

So she sort of halfway walked me to the front of the line and then just kind of stood there, while the passengers behind me proceeded to cuss me out in what I believe was Russian, because they thought I was trying to cut the line.

I think it takes a certain personality to be an escort (security line escort, that is… though I suppose true otherwise as well), someone who isn’t afraid to push their way to the front and say “excuse me” to the passengers behind them.

Anyway, security took maybe 10 minutes, at which point I was lead to the British Airways Galleries First Class Lounge. It was located just past the security checkpoint and to the left, across the concourse from the British Airways Terraces (Business Class) Lounge.

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British Airways First Class Lounge Chicago O’Hare Airport

Last time I flew Cathay Pacific first class from Chicago to Hong Kong I was only invited to use the SAS Business Class Lounge, which is a shared business/first class facility. Funny enough, I was actually denied access to the British Airways Lounge the last time I flew Cathay Pacific out of Chicago, in clear violation of oneworld policy.

There was a friendly attendant at the door, who immediately admitted me after the escort handed her my lounge invitation.

The British Airways Lounge was tiny. It was basically one long and narrow room. There were about a dozen seats on the left of the lounge, both lined up along the wall and by the window.

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British Airways First Class Lounge seating Chicago O’Hare Airport

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British Airways First Class Lounge seating Chicago O’Hare Airport

Then there was more seating in the center and on the other end of the lounge, with maybe another dozen or so seats.

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British Airways First Class Lounge seating Chicago O’Hare Airport

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British Airways First Class Lounge seating Chicago O’Hare Airport

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British Airways First Class Lounge seating Chicago O’Hare Airport

Back near the entrance was an open bar with one bar-height table.

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British Airways First Class Lounge open bar Chicago O’Hare Airport

The open bar consisted of liquor, beer, wine, champagne, soft drinks, a coffee machine, etc.

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British Airways First Lounge Chicago open bar

The champagne on offer was Nicolas Feuillatte, which is unoffensive, though nothing to get excited over.

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British Airways First Lounge Chicago open bar

The food spread was absolutely abysmal, though.

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British Airways First Lounge Chicago buffet

There were a few types of stale finger sandwiches.

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British Airways First Lounge Chicago buffet

Then there were four types of vegetables with ranch dressing.

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British Airways First Lounge Chicago buffet

Then some packaged cheese and crackers.

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British Airways First Lounge Chicago buffet

And then three kinds of chips, including Popchips and Miss Vickie’s.

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British Airways First Lounge Chicago snacks

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British Airways First Lounge Chicago snacks

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British Airways First Lounge Chicago snacks

And then I guess to appease the Cathay Pacific passengers they also had instant noodles.

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British Airways First Lounge Chicago instant noodles

Then on the right side of the lounge were several containers with cookies, snack mix, etc.

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British Airways First Lounge Chicago snacks

There were two private bathrooms in the far left of the lounge, though neither had a shower (the business class lounge has showers, though).

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British Airways First Lounge Chicago bathroom

The only redeeming quality of the lounge was that it had a nice view of the tarmac and runway in the distance.

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United 767-300 O’Hare Airport

The lounge was terrible for an international first class lounge, between how small it was and how bad the food selection was. So I decided to just roam the terminal for a bit and enjoy some of the views, including of an Air India 777-300ER (which I really want to fly).

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Air India 777-300ER O’Hare Airport

Unfortunately the inbound aircraft was delayed, so I received the news that boarding would start about 15 minutes late. I headed to the departure gate at around 1:30PM.

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Cathay Pacific 777-300ER taking me to Hong Kong!

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Boarding gate for flight to Hong Kong

At 1:35PM boarding finally started, with first & business class passengers all boarding at once through the left side of the gate area.

British Airways Chicago First Class Lounge bottom line

For an international first class lounge this was downright depressing. Heck, for a business class lounge of a non-US carrier it’s depressing. I assume (hope?) the lounge’s catering is better when there are actually British Airways passengers, but this certainly wasn’t a good showing. This is hardly worthy of even a mention on my list of the best airport lounges in the world.

On the plus side, the lounge was quiet, the Wi-Fi was fast, and the views were nice. I certainly wouldn’t arrive at the airport even a minute early to use this lounge, though.

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FD Guest

November 2019 update. F lounge is unchanged. BA continues to ignore its oneworld obligations, and turn away non-BA OW Emeralds. I was told the lounge was "oversold" [sic]. I convinced the entry guard to let me in to just get a pack of chips...and discovered three travelers inside. Yes, three. Not only that, I was also turned away from the J lounge, on the alleged basis they had no obligation to let in OW Emeralds. Again I managed to get in for a few seconds. It was dire. I was glad to turn around and immediately leave.

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Marc Guest

2017 update: I was denied entry to the BA First Class lounge at ORD even though I have One World Emerald status and was flying a One World flight (FinnAir Bus Class to Helsinki). FinnAir tried to direct me to a lounge that was embarrassing (I forgot which carrier it was assigned to), so I strolled down to the BA lounge, knowing that my status and flight would, according to all indications on the AA and BA websites, allow me entry. I was told quite emphatically that I couldn't enter. I politely mentioned that with Emerald status I should have the privilege, but the manager brusquely said, "FinnAir provides another lounge for you ... we can't even handle our own people." Truly an appalling level of service and from the looks of the photos on this blog, it isn't even worth fussing over.

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ray Guest

ditto - flying back in 3 weeks time through O'Hare.... never liked that airport and above just makes me cringe and wonder why i paid the extra. TBH - few weeks ago in United lounge and the difference between T3 Heathrow vs O'Hare T5 is huge! LHR far far nicer and O'hare just a mess - almost shanty town by comparison. Its disappointing to see standards have seriously slipped over the years and Chicago has no excuses for the building site they call a terminal and portacabins they call lounges.

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Mark Briggs Guest

I'm flying BA First from London and will be using that lounge on my way back (mid September) - not exactly looking forward to it having read this review!

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B Guest

Scratch that, a forced refresh loaded (sorry).

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