Is Marriott Bonvoy Ambassador Elite Worth It?

Is Marriott Bonvoy Ambassador Elite Worth It?

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In early 2019 the Marriott Bonvoy program was launched, following the merger between Marriott and Starwood. The Bonvoy program replaced the Marriott Rewards and Starwood Preferred Guest programs, to form a unified loyalty program for the world’s largest hotel group.

One positive aspect of the Starwood Preferred Guest program that Marriott maintained is the Ambassador program, which is a top tier status that offers additional perks. However, qualifying for it is significantly more difficult than qualifying for other Marriott Bonvoy status, given the spending requirement.

Readers often ask if I think this status is worthwhile, so I wanted to share my thoughts in this post. For context, I’m currently a Titanium member, but I was an Ambassador member for several years in the past.

Marriott Bonvoy Platinum, Titanium, and Ambassador requirements

In the Marriott Bonvoy program, here are the requirements over the course of a calendar year for Platinum, Titanium, and Ambassador status:

  • Platinum requires 50 elite qualifying nights
  • Titanium requires 75 elite qualifying night
  • Ambassador requires 100 elite qualifying nights plus $20,000 of qualifying spending; however, for 2021 the spending requirement has been reduced to $14,000

It’s worth noting that “qualifying” spending is based on the purchases on your folios that are eligible for points accrual. This doesn’t include taxes or service charges, and typically doesn’t include spa treatments, tours booked through the hotel, etc. Rather it just includes room rate, select incidentals, and most dining and beverage purchases, though I find it really varies by hotel.

Best with no annual fee Get silver elite status for being a cardholder
Marriott Bonvoy Bold® Credit CardMarriott Bonvoy Bold® Credit Card
Best sign up bonus Get 1 free night award every year after account anniversary
Marriott Bonvoy Boundless® Credit CardMarriott Bonvoy Boundless® Credit Card
Best for Marriott perks Get gold status for being a cardholder and a $300 Marriott statement credit every year
Marriott Bonvoy Brilliant™ American Express® CardMarriott Bonvoy Brilliant™ American Express® Card
Best for business travelers Earn up to 2 free night awards every year
Marriott Bonvoy Business™ American Express® CardMarriott Bonvoy Business™ American Express® Card

The real cost of Marriott Bonvoy Ambassador status

As you can see above, there’s a $20,000 spending requirement to earn Ambassador status (it’s $14,000 in 2021). Spread across 100 elite qualifying nights, that’s like paying an average of $200 per night ($140 per night in 2021), before any taxes and fees. That’s not low, but not outrageous either.

The catch is that:

  • Marriott co-brand credit cards offer up to 30 elite nights per year towards status annually, so if you spread the $20,000 revenue requirement across 70 nights, that’s an average of ~$286 per night (meanwhile if you spread the $14,000 revenue requirement for 2021 across 70 nights, that’s an average of $200 per night)
  • This assumes you never redeem points, and a lot of us redeem a lot of points, making it even harder to earn Ambassador status

Personally I finally lost Ambassador status in 2019, because I redeemed a lot of points that year. It’s almost like you’re on a spending hamster wheel to maintain Ambassador status, since redeeming your hard earned points doesn’t help you much towards the status.

What are the benefits of Marriott Bonvoy Titanium status?

Beyond the traditional Platinum benefits (suite upgrades subject to availability, 4PM check-out, etc.), what are the incremental benefits of Marriott Bonvoy Titanium status?

  • Titanium members get a 75% points bonus, while Platinum members get a 50% points bonus
  • Titanium members get space available suite upgrades at Ritz-Carltons, while Platinum members don’t
  • Titanium members get United MileagePlus Silver status through the RewardsPlus partnership
Titanium members may receive Ritz-Carlton suite upgrades

What are the benefits of Marriott Bonvoy Ambassador status?

Above and beyond the Platinum and Titanium benefits, what are the incremental perks of Ambassador status?

  • Access to an “Ambassador,” who is supposed to be your single point of contact for anything you could need from Marriott; however, during the pandemic this individualized service has been suspended, and has been replaced by a pool of Ambassador agents, and it’s anyone’s guess when that will change
  • Your24, which gives you a flexible 24 hour stay at a hotel, where you can check-in at any time, and get the room for 24 hours (for example, this can come in handy in the Middle East, where flights often arrive and depart in the middle of the night, so it’s awesome to be able to check-in at midnight, and check-out at midnight the following day)

My experience with Marriott Ambassador status

The above are the published differences between Marriott Bonvoy’s top elite tiers, but what should you actually expect from the status? Below are my thoughts on the program, in no particular order.

Ambassador status offers more personalized service

Like most things in life, your experience will vary greatly based on who you’re dealing with. When I had Ambassador status, I had the same Ambassador, Mike, for years. His service was always spectacular — simply put, he exemplified what the program should be, and in my opinion he should be running the Ambassador program.

He just “gets it.” He always responded to my emails shockingly quickly, when I had a nuanced question he always got me an answer, and when I did have issues, he got them resolved quickly. He’s a superstar, though I’d note that not everyone had the same experience with their Ambassador. I’ve received emails over the years from many members who were underwhelmed by the program.

The challenge is that right now Marriott has largely suspended personalized Ambassador service, so this isn’t even a consistent perk of the program anymore. When you only have access to a pool of Ambassador agents, you can’t expect the same level of personalization. Hopefully this lack of personalization isn’t permanent, but then again, I wouldn’t hold my breath with the direction the hotel industry is headed.

The specific Ambassador you get can make a big difference

Ambassador members may get better upgrades

This isn’t a published benefit one way or another, though many hotels prioritize upgrades for Ambassador members over Titanium or Platinum members.

While all Platinum members and above are eligible for suite upgrades, it seems pretty logical that if hotels are going to pre-block suites for guests, they’d do so by status or other considerations (booking through Marriott STARS, repeat guest, etc.).

Certainly not all hotels do that, but on balance I’d expect to get more good upgrades as an Ambassador member than a Platinum member, for example. I’d expect this to reflect the trends we see in regions when it comes to guest recognition. In other words, in Asia I’d expect Ambassador upgrades to be prioritized more, while in the United States many hotels can’t be bothered.

I do well with suite upgrades, especially outside the US

Your24 isn’t quite as good as it sounds

Your24 sounds like a cool concept, though I’d note there’s a huge catch. It’s entirely at the hotel’s discretion whether or not to confirm it, and hotels only do so two days before arrival.

So it’s not just subject to availability, but even if a hotel has room, they don’t have to grant Your24. For example, this has worked great in a hotel in Abu Dhabi that maybe had 10% occupancy, but I’d almost expect this to never work at a hotel in Europe, if you’re trying to check-in early after a transatlantic flight (at least under normal circumstances).

I used Your24 at the EDITION Abu Dhabi

So I’d say this sounds better than it actually is.

What a good Ambassador may do

Okay, let’s be more concrete. Like I said, the Ambassador that I had for years was awesome, so what did he do for me?

For one, he surprised me out of nowhere and sent me cute notes that made me smile every so often.

Mike sometimes leaves notes that make me smile

He also often arranged a special welcome amenity. It didn’t happen every stay, but Ambassadors will typically be asked what they like in terms of food & drinks, and then maybe every few stays you may find a customized welcome amenity waiting for you.

I receive welcome amenities quite often

Beyond that:

  • If a stay didn’t post correctly, Mike always helped get it fixed right away
  • He also often proactively checked with me before stays to see if there’s anything he could do for me
  • While it’s rare that I asked for anything special, if I did, he’d typically be able to make it happen (within reason, of course)

Basically, my Ambassador made me feel like I was dealing with a really awesome human, rather than a large, faceless company.

Now, the catch is that this is how Ambassador status worked back in the day. With many Ambassadors having been laid off, some members are only getting access to a pool of Ambassador agents, so that personalized service has largely been cut. Ambassador members aren’t able to get to know their Ambassador in the same way as before, because they might not even be assigned a specific person.

Is Marriott Ambassador status worth it?

Obviously there’s no one-size-fits-all answer. It depends on:

  • How many special requests you have
  • How good your Ambassador is (if/when this service is fully restored)
  • How much you’d stay with Marriott otherwise, and/or how much travel you have to switch around to make it happen

I was lucky in that I had a fantastic Ambassador, and that I had the status at a time when there was actually personalized Ambassador service. If the program offers personalized service, and you get a good Ambassador, then I’d say the status could be great. Having a single point of contact is awesome and valuable.

However, right now that personalized service isn’t even being offered, so I have a very hard time thinking that it’s worth going out of your way to earn the status.

I wish I had an Ambassador for my Aegon Mykonos stay

I’m also lifetime Platinum member with Marriott, and the truth is that most of my stays are in cities where I’d probably do well with upgrades even as a Platinum. For example, I’m generally finding myself staying at Marriott properties in Skopje and Minsk, rather than Marriott properties in New York and London.

Bottom line

Ambassador is Marriott Bonvoy’s top tier status, which requires 100 elite nights and $20,000 per year in eligible spending ($14,000 for 2021). The status offers more personalized service (though not as personalized as in the past), flexible check-in and check-out, and often better upgrades.

I enjoyed my time as an Ambassador member, but I just don’t find it worthwhile to stay extra nights at Marriott to earn it, especially with the single point of contact feature having been cut. I find that I’m treated better as a World of Hyatt Globalist member, so that’s where most of my nights go.

If you’re a Marriott Ambassador member, what has your experience been like?

Conversations (34)
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  1. Scarlett Guest

    Been an ambassador level since the program was introduced back in the SPG days. It used to be great and my ambassador did personalize things according to my needs. Now it’s a flaming pile of garbage. I’ve been on hold for nearly 2 hours because a stay im trying to book online shows availability until I try to book it— this has been ongoing for 5 hours at least so it isn’t a case of sudden room sell outs. Marriott is going down fast

  2. Koh Guest

    What used to be a great program is reduced to a total lack of response when you email enquiries to the ambassador email. And no one reaches out anymore prior to your stay to pre-arrange your preferences. It's no longer worthwhile sticking to Marriott stays to obtain or maintain ambassador service. Such a pity

  3. Jackie Guest

    So just to confirm, the $14k/20k must actually be spent in/on Marriotts, not general spending on the Bonvoy card at the grocery store or on baseball tickets or something?

    1. AP Guest

      That is accurate. It has to be spent in the hotel, usually on the room and the restaurant/bar.

  4. Oz Guest

    Like many, I was very excited to earn Ambassador status and looked forward to this exclusive club. Overall, I've had 3 decent experiences. Once they helped with an upgrade for a family stay, second a Your24 confirmation and a third time was a piece of cake for my wife's birthday. I've had dozens of completely neglected stays. In fact, I stayed at a Ritz on Father's Day, which also happened to be on my wife's...

    Like many, I was very excited to earn Ambassador status and looked forward to this exclusive club. Overall, I've had 3 decent experiences. Once they helped with an upgrade for a family stay, second a Your24 confirmation and a third time was a piece of cake for my wife's birthday. I've had dozens of completely neglected stays. In fact, I stayed at a Ritz on Father's Day, which also happened to be on my wife's birthday and 2 days before my birthday and nothing at all. I didn't expect anything fancy but at minimum I expected an acknowledgment of some sort given the fancy Ambassador status. The absolute most frustrating though...my wife is staying without me in a club level room and club is closed. Hotel says no breakfast or benefits for her as she's not the Ambassador. Might be the right answer but I wasn't sure so I emailed the Ambassador desk...3 separate times to ask the question as to what expectations should be. Not demanding, not expecting, just asking. Not one response or acknowledgment from Ambassador service over the entire 4 night stay. I'm definitely not worried about re-upping my Ambassador status. I'll keep my diamond status on Hilton and maybe go make a run at Hyatt...have no status there and it seems like could be decent.

  5. Chris Guest

    I will likely be losing Ambassador status this year, and am just finding it impossible to meet the spend without business travel re COVID. I am pretty annoyed about this, because despite not meeting the spend, we have actually stayed way more than the qualifying nights this year. I have found that the service has really lacked during COVID (which I understand)--fewer amenities, benefits, upgrades, access to dedicated CSRs. We have dabbled in Hyatt loyalty...

    I will likely be losing Ambassador status this year, and am just finding it impossible to meet the spend without business travel re COVID. I am pretty annoyed about this, because despite not meeting the spend, we have actually stayed way more than the qualifying nights this year. I have found that the service has really lacked during COVID (which I understand)--fewer amenities, benefits, upgrades, access to dedicated CSRs. We have dabbled in Hyatt loyalty and I am inclined to just be happy with my lifetime Titanium w/ Bonvoy and not continue to, as you said, be on the spending hamster wheel. I'd rather have loyalty with two chains than one, and I am not finding Ambassador service worth it for the difficulty of achieving the status--esp this year.

  6. Colleen Guest

    Anymore, and I’ve never once spoken to an ambassador. I have also had a few incredible stays this year with Hyatt, and switching is of interest to me. I’m lifetime platinum also and have been a major Marriott fan but have been pretty disappointed of late with many things. I am trying to sort out how much of it is Covid related or not. I have already stayed neatly 120 nights in marriotts this year!

  7. Colleen Guest

    My experience has been underwhelming—AT BEST. I worked very hard to get it in 2019 and was super excited, but it’s been very disappointing. I do understand that Covid has impact many things in the service industry. But, I get upgrades maybe 15 percent of the time, most of the time desk agents do not even acknowledge any status at all
    Anymore, and I’ve never once spoken to an ambassador. I have also had...

    My experience has been underwhelming—AT BEST. I worked very hard to get it in 2019 and was super excited, but it’s been very disappointing. I do understand that Covid has impact many things in the service industry. But, I get upgrades maybe 15 percent of the time, most of the time desk agents do not even acknowledge any status at all
    Anymore, and I’ve never once spoken to an ambassador. I have also had a few incredible stays this year with Hyatt, and switching is of interest to me. I’m lifetime platinum also and have been a major Marriott fan but have been pretty disappointed of late with many things. I am trying to sort out how much of it is Covid related or not. I have already stayed neatly 120 nights in marriotts this year!

  8. LovetoFly Member

    I think its safe to say that no status is worth it with Marriott. I'm a lifetime Titanium and have moved all my 2020 and 2021 stays to other brands just because Marriott is so inconsistent with the service and offerings. I'll give most marriott affiliated hotels and give them the benefit of the doubt and say they just don't understand the Bonvoy program, but I'm tired of fighting for little scraps that make a...

    I think its safe to say that no status is worth it with Marriott. I'm a lifetime Titanium and have moved all my 2020 and 2021 stays to other brands just because Marriott is so inconsistent with the service and offerings. I'll give most marriott affiliated hotels and give them the benefit of the doubt and say they just don't understand the Bonvoy program, but I'm tired of fighting for little scraps that make a stay tolerable. I'm treated much better at Hyatt and Hilton hotels, so thats been my focus. If one is an Ambassador, my hat is off to you as you have a higher pain threshold than me.

  9. Anthony Guest

    From our perspective having been Ambassadors for a number of years before the merger, Marriott is no longer interested in maintaining Ambassadors.
    They chipped away, took away personalised Ambassadors, raised the bar on spending.
    Agree with Ben, not worth it.

  10. Joe1293 Guest

    Wait is this better than WOH ambassador?

  11. Jill Guest

    @DCS
    Does Hilton have an Ambassador service?

  12. civet five Guest

    I had an Ambassador from Fall 2016 through Jan 2019, earning the status for the 2017 and 2018 status years. At no point did my Ambassador ever do anything that acknowledged their existence, nor did they do anything "above and beyond" or anything of the sort that I saw travel bloggers receive. No pre-arranged upgrades, fruit baskets, or welcome notes. I do feel that travel bloggers forget the position of privilege they are in for...

    I had an Ambassador from Fall 2016 through Jan 2019, earning the status for the 2017 and 2018 status years. At no point did my Ambassador ever do anything that acknowledged their existence, nor did they do anything "above and beyond" or anything of the sort that I saw travel bloggers receive. No pre-arranged upgrades, fruit baskets, or welcome notes. I do feel that travel bloggers forget the position of privilege they are in for benefits like this.

    Those ~350 nights helped ensure I made lifetime platinum and I'm glad those days are behind me. Nice to sleep in my own bed.

  13. Fabio Colasanti Guest

    I have just reached the 2021 spending threshold necessary to extend my Ambassador status. I have had this status for four years.

    There is no doubt that when I had my own Ambassador things were very different. The SPG/Bonvoy agent acting as Ambassador at that time helped me quite often. His interventions were particularly helpful in two difficult situations (when we decided to leave an hotel earlier as there were a lot of unexpected problems)....

    I have just reached the 2021 spending threshold necessary to extend my Ambassador status. I have had this status for four years.

    There is no doubt that when I had my own Ambassador things were very different. The SPG/Bonvoy agent acting as Ambassador at that time helped me quite often. His interventions were particularly helpful in two difficult situations (when we decided to leave an hotel earlier as there were a lot of unexpected problems). On both occasions we were finally allowed to leave the hotel almost without penalties.

    This year, I had a minor problem with the rental of a property belonging to the "Marriott Homes and Villas". I wrote to the Ambassador service asking for help. The matter required various interactions and every time a different person dealt with the issue. This required re-explaining the problem every time (I really appreciated the "copy and paste" possibility).

    Probably, the only benefits resulting from having this elite level today are better upgrades (but I cannot be sure about this), a couple of nice words at the reception and a welcome letter in the room with gifts ranging from a plate of sweets to a bottle of wine. I have used a couple of times the extended check out (but I was not yet at the Ambassador level) and I have never used the Your24 possibility.

    After having been blocked by Covid for more than eight months until the end of May, my wife and I wanted to catch up with the lost travel. This made it not very difficult to reach the threshold in 2021.

    I am not sure about what we will do in 2022. Much will depend on the possibility of travelling again to the USA. In North America travelling using almost only Bonvoy hotels is easy. In Europe, this is much more difficult. An example. In France, Bonvoy has probably more than 20 properties in Paris, but only five or six in the rest of the country. Organizing a sensible trip in Europe often requires spending nights in non-Bonvoy hotels.

  14. UA-NYC Guest

    Marriott is a limited service company at heart that happens to have a distinct minority of full service properties. I have no doubt they would love to jettison Bonvoy and all the legacy Starwood properties (where they are better at honoring benefits vs. legacy Marriott).

    Vote with your wallet.

  15. jetset Guest

    Agree with others that this status is useless. I had it for a couple years immediately after the Marriott acquisition.

    My ambassador was not helpful with any individual requests, never proactive about stays even when overlapping milestones that they explicitly collect (like a birthday). Stayed at a luxury collection hotel one year over my birthday and the "gift" was a very large bottle of mineral water... No note from the ambassador or any other recognition....

    Agree with others that this status is useless. I had it for a couple years immediately after the Marriott acquisition.

    My ambassador was not helpful with any individual requests, never proactive about stays even when overlapping milestones that they explicitly collect (like a birthday). Stayed at a luxury collection hotel one year over my birthday and the "gift" was a very large bottle of mineral water... No note from the ambassador or any other recognition. To be clear - I'm not saying it's necessary but when you advertise a service and some of the members are raving about these perks, it acts as a de facto expectation.

    I'm also Global Services on United and while it's certainly not consistent, that is a program that does a better job at least of actually going out of it's way to do right by customers. Have been blocked into First class on multiple flights in IRROPS, had agents open fare classes for me when IT glitches prevented booking, force upgrades through when itineraries change, and gotten to know some of the GS agents in airports I traveled through often (e.g. LHR).

  16. Ethan Guest

    In Asia when hotels don't give a darn to Platinums and Titaniums, they still at least pretend to care about Ambassador. But yeah at the end of day, unless only 3-digit figure away from spending requirement, I'm not seeing why one should go for this status.

  17. Tom Guest

    Ambassador status is not worth it. The spend requirement honestly turns the entire thing into an endless chase that just is nowhere near the paltry value they are offering. If you had a great individual ambassador before, then great (I had a coworker who loved hers), but that is moot at this point.

    Marriott needs to rethink what the point of Ambassador is/what business is it attracting/who actually is qualifying for it and rationalize either...

    Ambassador status is not worth it. The spend requirement honestly turns the entire thing into an endless chase that just is nowhere near the paltry value they are offering. If you had a great individual ambassador before, then great (I had a coworker who loved hers), but that is moot at this point.

    Marriott needs to rethink what the point of Ambassador is/what business is it attracting/who actually is qualifying for it and rationalize either the requirements or the benefits.

  18. Jerry Gold

    Something like Ambassador might be worthwhile if they didn't gut it they way that everyone has described. I've been Titanium for a few years, and there's no differentiation between it and Plat, aside from the UA status that AC just made redundant for 2022.

    I'm surprised Marriott doesn't want to make a status level with meaningful benefits that might actually drive more spend to the brand. Titanium and below are virtually given away if you're...

    Something like Ambassador might be worthwhile if they didn't gut it they way that everyone has described. I've been Titanium for a few years, and there's no differentiation between it and Plat, aside from the UA status that AC just made redundant for 2022.

    I'm surprised Marriott doesn't want to make a status level with meaningful benefits that might actually drive more spend to the brand. Titanium and below are virtually given away if you're not a dummy and travel semi-regularly. I'd direct spend away from Hyatt if Marriott would actually incentivize me to do so.

  19. Alex_77W Guest

    Look, Bonvoy was simply trying to please the top SPG customers so they retained the Ambassador program after the merger. Now with the pandemic all these SPG perks Ben is talking about are gone and I doubt they would ever return. R.I.P the Ambassador status!

  20. Kacee Guest

    There are no more assigned Ambassadors. The status is absolutely, totally worthless.

    You should delete this outdated inaccurate article. It fails to meet basic standards of accuracy/integrity.

  21. Stvr Guest

    Ben the comments are so different from your post (from actual current elites) that you may want to rethink this one.

    -editorial

  22. Bobby J Guest

    I've received more respect and better service and experiences as a Hyatt Explorist and Accor Silver than I ever did as a Marriott elite. To answer the question in your headline, Lucky, even Marriott's CEO thinks - openly - that Bonvoy elite status is overvalued. I'm glad I'm done with this dumpster fire of a program. Should have never drank the kool-aid to begin with.

    1. Jack Guest

      Hell, I got better service as a brand new Hyatt member than as a Titanium. Only thing keeping me with Marriott is how wide-spread they are (not too many Hyatts in random industrial towns).

    2. Bobby J Guest

      @Jack - I've given up on Marriott even in smaller towns. My strategy is Hyatt first, Accor second (unless there are no Hyatts), and if neither is available, I'll book direct with whatever independent hotels are there and seem worthwhile. If that happens to be Marriott, then I'll book there and ask for air miles in lieu of hotel points.

  23. Mike Guest

    One important clarification from covid is that there is no such thing as "your" ambassador; it's simply a team that handles all inquiries and requests for the ambassador cohort as a whole.

  24. Sam Guest

    I got to Ambassador right before Pandemic, so have not really been able to take advantage of it to its fullest, but I was reflecting on it's value after a recent stay at a domestic resort property this past weekend:

    -We received an upgrade to a one bedroom suite, but that was by virtue of using two suite night awards.
    -The breakfast benefit was quite generous for a Marriott (worth ~$50/day) - but this...

    I got to Ambassador right before Pandemic, so have not really been able to take advantage of it to its fullest, but I was reflecting on it's value after a recent stay at a domestic resort property this past weekend:

    -We received an upgrade to a one bedroom suite, but that was by virtue of using two suite night awards.
    -The breakfast benefit was quite generous for a Marriott (worth ~$50/day) - but this is the same for Platinum and above.
    -We did NOT receive anything special in the room in terms of food or wine.
    -We did not receive any other benefit, freebie, recognition, etc.

    This has also been the case with previous visits since attaining this status, at a range of hotel categories across USA, Europe, and the Maldives.

  25. Jack Guest

    I was Marriott Platinum Premier for a few years before that went away and most reps didn’t even know it was different than regular Platinum.

  26. Whirlwind2000 Guest

    I've had an SPG / Marriott ambassador since 2016, and back in Starwood days, it was FANTASTIC. My ambassador offered free Emirates Suite tickets to the US Open, bottles of wine when on anniversary / birthday holidays, was able to trouble-shoot issues with bookings very efficiently. Then COVID-19 happened, and my excellent, proactive 4 years ambassador (I assume) was furloughed / laid-off, and now the generic ambassador service is reactive only. So, they're not terrible,...

    I've had an SPG / Marriott ambassador since 2016, and back in Starwood days, it was FANTASTIC. My ambassador offered free Emirates Suite tickets to the US Open, bottles of wine when on anniversary / birthday holidays, was able to trouble-shoot issues with bookings very efficiently. Then COVID-19 happened, and my excellent, proactive 4 years ambassador (I assume) was furloughed / laid-off, and now the generic ambassador service is reactive only. So, they're not terrible, but I only contact them if I have an issue, or a problem I need their help with, and have to make the request VERY specific / directed. Post COVID, I don't travel the +100 nights like I used to, but I can't imagine Marriott will "build back better" as it was otherwise a huge cost to their margins. RIP SPG Ambassador service.

  27. Alec Guest

    I haven't received a personal Ambassador since they removed them during Pandemic. Doubt they'll ever bring them back and just keep the call/email center. I only ever receive gifts (wine, snacks, etc.) in my room abroad which I assume is the hotel's doing and not the Ambassador. The only thing I use ambassador for is when theres a bill discrepancy and I let them sort it out with the hotel.

  28. Willem Guest

    I spent a paltry ~$3k earning Titanium status this year, no way the leap to Ambassador will ever make sense for me w/ the spending requirement

  29. Reno Joe Guest

    I've been an Ambassador Elite for a few years and it is simply NOT worth it. Ambassador Elites get hosed on tier benefits just the same as any other tier. On multiple times, properties have refused or resisted granting room upgrades even when such a room was available at check-in (and through my entire stay). The only loyalty an individual property cares about is to it -- not to the Marriott network. Tier status is...

    I've been an Ambassador Elite for a few years and it is simply NOT worth it. Ambassador Elites get hosed on tier benefits just the same as any other tier. On multiple times, properties have refused or resisted granting room upgrades even when such a room was available at check-in (and through my entire stay). The only loyalty an individual property cares about is to it -- not to the Marriott network. Tier status is a mug's game -- and, we are the mugs. At this point, Marriott (and any other hotel network) is a venue solely for points redemption.

    Marriott no longer has personal ambassadors -- it's just a call center now.

    1. khatl Guest

      Totally agree. Ambassador status is definitely not worth it. Once the transition to Bonvoy went thru, Ambassadors were so inundated with additional workload, the personal service went out the window where the gifts on birthdays etc disappeared. Now it's just a pool of people. Titanium therefore just as good (even better as lifetime!) and no hard spend requirement. The whole orientation from guests to hotels by Arne (RIP) is why I went to Hyatt and...

      Totally agree. Ambassador status is definitely not worth it. Once the transition to Bonvoy went thru, Ambassadors were so inundated with additional workload, the personal service went out the window where the gifts on birthdays etc disappeared. Now it's just a pool of people. Titanium therefore just as good (even better as lifetime!) and no hard spend requirement. The whole orientation from guests to hotels by Arne (RIP) is why I went to Hyatt and now have my globalist concierge who, while not quite my gift giving xSPG Ambassador, has brought back the personal service.

    2. Reno Joe Guest

      Khati, you bring up a good point. We've seen the articles about what the properties try to pull. Marriott HQ is well aware of it. And, Marriott's CEO says that he's on the side of the property owners . . . and that we simply must get used to it. Sadly, the fact is that until the revenue needle moves as a result of dissatisfied members, property owners will continue their bad behavior and Marriott HQ will continue to support them. More sadly, it's not just Marriott.

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Anthony Guest

From our perspective having been Ambassadors for a number of years before the merger, Marriott is no longer interested in maintaining Ambassadors. They chipped away, took away personalised Ambassadors, raised the bar on spending. Agree with Ben, not worth it.

1
Jack Guest

Hell, I got better service as a brand new Hyatt member than as a Titanium. Only thing keeping me with Marriott is how wide-spread they are (not too many Hyatts in random industrial towns).

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civet five Guest

I had an Ambassador from Fall 2016 through Jan 2019, earning the status for the 2017 and 2018 status years. At no point did my Ambassador ever do anything that acknowledged their existence, nor did they do anything "above and beyond" or anything of the sort that I saw travel bloggers receive. No pre-arranged upgrades, fruit baskets, or welcome notes. I do feel that travel bloggers forget the position of privilege they are in for benefits like this. Those ~350 nights helped ensure I made lifetime platinum and I'm glad those days are behind me. Nice to sleep in my own bed.

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Meet Ben Schlappig, OMAAT Founder
4,523,713 Miles Traveled

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