Is Marriott Bonvoy Ambassador Elite Status Worth It?

Is Marriott Bonvoy Ambassador Elite Status Worth It?

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In early 2019 the Marriott Bonvoy program was launched, following the merger between Marriott and Starwood. The Bonvoy program replaced the Marriott Rewards and Starwood Preferred Guest programs, to form a unified loyalty program for the world’s largest hotel group.

One positive aspect of Starwood Preferred Guest that Marriott maintained is the Ambassador program, which is a top tier status that offers additional perks. However, qualifying for it is significantly more difficult than qualifying for other Marriott Bonvoy status, given that it’s the only status to have a minimum spending requirement.

Readers often ask if I think this status is worthwhile, so I wanted to share my thoughts in this post. For context, I’m currently a Titanium member, but I was an Ambassador member for several years in the past.

Marriott Bonvoy Platinum, Titanium, and Ambassador requirements

In the Marriott Bonvoy program, here are the requirements over the course of a calendar year to qualify for Platinum, Titanium, and Ambassador status:

  • Platinum requires 50 elite qualifying nights
  • Titanium requires 75 elite qualifying night
  • Ambassador requires 100 elite qualifying nights plus $20,000 of qualifying spending

It’s worth noting that “qualifying” spending is based on the purchases on your folios that are eligible for points accrual. This doesn’t include taxes or service charges, and typically doesn’t include spa treatments, tours booked through the hotel, etc. Rather it just includes room rate, select incidentals, and most dining and beverage purchases, though I find it really varies by hotel.

The point is, generally you’ll find that you’ll be spending a lot more than $20,000 per year at Marriotts to actually meet that $20,000 spending requirement.

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The real cost of Marriott Bonvoy Ambassador status

As you can see above, there’s a $20,000 spending requirement to earn Ambassador status. Spread across 100 elite qualifying nights, that’s like paying an average of $200 per night, before any taxes and fees. That’s not low, but not outrageous either.

The catch is that:

  • Marriott co-brand credit cards offer up to 30 elite nights per year toward status annually, so if you spread the $20,000 revenue requirement across 70 nights, that’s an average of ~$286 per night
  • This assumes you never redeem points, and a lot of us redeem a lot of points, making it even harder to earn Ambassador status

Personally I finally lost Ambassador status in 2019, because I redeemed a lot of points that year. It’s almost like you’re on a spending hamster wheel to maintain Ambassador status, since redeeming your hard earned points doesn’t help you much toward the status.

What are the benefits of Marriott Bonvoy Titanium status?

Beyond the traditional Platinum benefits (suite upgrades subject to availability, 4PM check-out, breakfast at some brands, etc.), what are the incremental benefits of Marriott Bonvoy Titanium status?

  • Titanium members get a 75% points bonus, while Platinum members get a 50% points bonus
  • Titanium members get space available suite upgrades at Ritz-Carltons, while Platinum members don’t
  • Titanium members get United MileagePlus Silver status through the RewardsPlus partnership
Titanium members may receive Ritz-Carlton suite upgrades

What are the benefits of Marriott Bonvoy Ambassador status?

Above and beyond the Platinum and Titanium benefits, what are the incremental perks of Ambassador status?

  • Access to special Ambassador service; historically each member had a single point of contact, though that service was suspended during the pandemic, so nowadays Ambassador members just have a shared phone number and email address to contact, which doesn’t provide nearly the level of personalized service
  • Your24, which gives you a flexible 24 hour stay at a hotel, where you can check-in at any time, and get the room for 24 hours (for example, this can come in handy in the Middle East, where flights often arrive and depart in the middle of the night, so it’s awesome to be able to check-in at midnight, and check-out at midnight the following day)

My experience with Marriott Ambassador status

The above are the published differences between Marriott Bonvoy’s top elite tiers, but what should you actually expect from the status? Below are my thoughts on the program, in no particular order.

Ambassador status offers more personalized service

Like most things in life, your experience will vary greatly based on who you’re dealing with. When I had Ambassador status, I had the same Ambassador, Mike, for years. His service was always spectacular — simply put, he exemplified what the program should be, and in my opinion he should be running the Ambassador program.

He just “gets it.” He always responded to my emails shockingly quickly, when I had a nuanced question he always got me an answer, and when I did have issues, he got them resolved quickly. He’s a superstar, though I’d note that not everyone had the same experience with their Ambassador. I’ve received emails over the years from many members who were underwhelmed by the program.

The challenge is that at the moment Ambassador members don’t have a single dedicated point of contact, so this is no longer a service being offered. So while the shared Ambassador phone number and email address should provide a higher level of service than you’d get through other Marriott channels, it’s nothing like one-on-one service.

Ambassador service isn’t as personalized as in the past

Ambassador members may get better upgrades

This isn’t a published benefit one way or another, though many hotels prioritize upgrades for Ambassador members over Titanium or Platinum members.

While all Platinum members and above are eligible for suite upgrades, it seems pretty logical that if hotels are going to pre-block suites for guests, they’d do so by status or other considerations (booking through Marriott STARS, repeat guest, etc.).

Certainly not all hotels do that, but on balance I’d expect to get more good upgrades as an Ambassador member than a Platinum member, for example. I’d expect this to reflect the trends we see in regions when it comes to guest recognition. In other words, in Asia I’d expect Ambassador upgrades to be prioritized more, while in the United States many hotels can’t be bothered.

Ambassador status likely won’t help you much at hotels that don’t particularly value elite members.

I do well with suite upgrades, especially outside the US

Your24 isn’t quite as good as it sounds

Your24 sounds like a cool concept, though I’d note there’s a huge catch. It’s entirely at the hotel’s discretion whether or not to confirm it, and hotels only do so two days before arrival.

So it’s not just subject to availability, but even if a hotel has room, they don’t have to grant Your24. For example, this has worked great in a hotel in Abu Dhabi that maybe had 10% occupancy, but I’d almost expect this to never work at a hotel in Europe, if you’re trying to check-in early after a transatlantic flight (at least under normal circumstances).

I used Your24 at the EDITION Abu Dhabi

So I’d say this sounds better than it actually is.

What a good Ambassador may do

Okay, let’s be more concrete. Like I said, the Ambassador that I had for years was awesome, so what did he do for me?

For one, he surprised me out of nowhere and sent me cute notes that made me smile every so often.

Mike sometimes leaves notes that make me smile

He also often arranged a special welcome amenity. It didn’t happen every stay, but Ambassadors will typically be asked what they like in terms of food & drinks, and then maybe every few stays you may find a customized welcome amenity waiting for you.

I receive welcome amenities quite often

Beyond that:

  • If a stay didn’t post correctly, Mike always helped get it fixed right away
  • He also often proactively checked with me before stays to see if there’s anything he could do for me
  • While it’s rare that I asked for anything special, if I did, he’d typically be able to make it happen (within reason, of course)

Basically, my Ambassador made me feel like I was dealing with a really awesome human, rather than a large, faceless company.

Now, the catch is that this isn’t how the service is working at the moment, as members aren’t getting a dedicated Ambassador. While Marriott has promised to invest in the Ambassador program again, we haven’t seen any concrete action on that front yet.

Is Marriott Ambassador status worth it?

Obviously there’s no one-size-fits-all answer. It depends on:

  • How many special requests you have
  • How good the Ambassador representatives you deal with are
  • How much you’d stay with Marriott otherwise, and/or how much travel you have to switch around to make it happen

I was lucky in that I had a fantastic Ambassador, and that I had the status at a time when there was actually personalized Ambassador service. If the program offers personalized service, and you get a good Ambassador, then I’d say the status could be great. Having a single point of contact is awesome and valuable. But unfortunately that’s just not the reality of how the program works right now.

Therefore I have a very hard time thinking that it’s worth going out of your way to earn the status.

I wish I had an Ambassador for my Aegon Mykonos stay

I’m also lifetime Platinum member with Marriott, and the truth is that most of my stays are in cities where I’d probably do well with upgrades even as a Platinum. For example, I’m generally finding myself staying at Marriott properties in regions with fewer elite members and/or at hotels that care about elite members, rather than in places like New York and London.

Bottom line

Ambassador is Marriott Bonvoy’s top tier status, which requires 100 elite nights and $20,000 per year in eligible spending. The status offers more personalized service (though not as personalized as in the past), flexible check-in and check-out, and sometimes better upgrades.

I enjoyed my time as an Ambassador member, but I just don’t find it worthwhile to stay extra nights at Marriott to earn it, especially with the single point of contact feature no longer being consistently offered. I find that I’m treated better as a World of Hyatt Globalist member, so that’s where most of my nights go.

If you’re a Marriott Ambassador member, what has your experience been like?

Conversations (61)
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  1. Huang Guest

    Hard NO since they took away the personal Ambassador benefit.
    I had a terrible stay last year, got my personal property that's worth a few hundred bucks thrown in trash by the housekeeping. AMB team DID NOTHING besides forwarding my email to the hotel. I could just emailed the GM myself and get a faster response. They did not offer any additional compensation afterwards as well. Only the hotel saying "oh we will be...

    Hard NO since they took away the personal Ambassador benefit.
    I had a terrible stay last year, got my personal property that's worth a few hundred bucks thrown in trash by the housekeeping. AMB team DID NOTHING besides forwarding my email to the hotel. I could just emailed the GM myself and get a faster response. They did not offer any additional compensation afterwards as well. Only the hotel saying "oh we will be upgrading you to a nicer suite next time." when I will never stay there again. And as far as I know the hotel got converted to IHG as well.

  2. Robert Guest

    I don’t know what you are all talking about, I get thanked for being an Ambassador by almost every front desk employee who checks me into my room. Sure, the room has been the exact room I booked and paid for. Although there have been a couple of instances where the front desk employee was excited to tell me I was upgraded to a better view…I did have to remind them, that no even that...

    I don’t know what you are all talking about, I get thanked for being an Ambassador by almost every front desk employee who checks me into my room. Sure, the room has been the exact room I booked and paid for. Although there have been a couple of instances where the front desk employee was excited to tell me I was upgraded to a better view…I did have to remind them, that no even that I had to pay for. I am going my 6ish year as Ambassador (SPG an now Bonvoy) and honestly beyond the thanking me, I receive zero attention, in fact, it often seems like a surprise that I have this status when I am being checked in. I have attempted to even use Suite Upgrades to no avail since the program became Bonvoy’s. The issue is the same everywhere, when they are ‘crowded’ (re: not full), they will never go the extra mile (foot) because you are worthless.

    In contrast with SPG, I would receive a note from the Ambassador about each of my upcoming trips, would often receive an email from the GM prior to arrival and always some amenity in my 90+% upgraded room.

    But honestly, I continue to stay, so why should they change. I should just be happy with their thankless thank you and move on.

    I have Hilton Diamond, Hyatt Globalist and IHG whatever their highest status is and can say it is all the same. The only brand that continues to be unique with perks is Kimpton, which has somehow kept an attention to their best customers.

  3. Ash Guest

    Thank you for being honest and painstakingly writing all this down. I am an ambassador currently and have been so for the last 5 years. I echo your sentiments and was beginning to wonder whether it's really worth maintaining as
    I have diamond at Hilton and Shangri-la too.

  4. Brett Guest

    I have a friend who is a Hilton Diamond member. When we travel, i feel like she receives better perks compared to my Ambassador status. Then, i found out it takes less to achieve Diamond status. I am seriously considering changing brands next year unless Marriott steps up.

  5. Zach Guest

    In general, the Ambassadors are only helpful for activities that you should be able to do on your own but Marriott's app/website won't let you (e.g., merging two reservations into one). Other than that, I've had more success dealing with issues by chatting directly with the hotel's GM than with my own Ambassador. The 24 hour check-in is also NOT honored by all hotels, so out of the 5 times I've requested it, I've been...

    In general, the Ambassadors are only helpful for activities that you should be able to do on your own but Marriott's app/website won't let you (e.g., merging two reservations into one). Other than that, I've had more success dealing with issues by chatting directly with the hotel's GM than with my own Ambassador. The 24 hour check-in is also NOT honored by all hotels, so out of the 5 times I've requested it, I've been denied 4 times. Looking back, I wish I had split loyalty between Marriott and Hyatt since the Ambassador program is just not worth it

  6. Ryan Guest

    I've spent the past year at the Ambassador level, and it absolutely has NOT been worth it. I have not received any communication from an assigned Ambassador, and half of the time when I try to reach the Ambassador line, it gets forwarded to the standard reservations department.

    I get upgraded maybe 30% of the time, and always the lowest possible upgrade, even when occupancy is low. I've seen no benefit whatsoever over Titanium.

  7. Alex77W Guest

    I am lifetime Titanium who switched to Hyatt and I do plan for getting more bonvoyed stays. In the old SPG I succeeded in using your-24 benefit only once even though I was >75 nights/year every year. At that time Your-25 was 76-night benefit (but is was only 1 credit giving you qualifying nights). Couple times I was given 9 pm checkout simply at the discretion of the front desk. Now I do not see...

    I am lifetime Titanium who switched to Hyatt and I do plan for getting more bonvoyed stays. In the old SPG I succeeded in using your-24 benefit only once even though I was >75 nights/year every year. At that time Your-25 was 76-night benefit (but is was only 1 credit giving you qualifying nights). Couple times I was given 9 pm checkout simply at the discretion of the front desk. Now I do not see a point of even staying in Bonvoy properties in the USA.
    I think Marriott should drop $20K spending requirement and market it as an improvement.

  8. Dani Guest

    I use to so love the Marriott brand. However I’ve decided it’s time for me to change to another branch. As an ambassador I fine it downright insulting when some Marriott hotels tell you outright their really don’t care if you are an ambassador elite or not.
    I’ve seen this happened to several elite members plus it has happened to me.
    When you complain to the Marriott about this all you get:: we are sorry we will look into it, never hear back from them again.

  9. Andres Guest

    I achieved Ambassador status last year and couldn’t tell you single advantage. The staff at their “dedicated” 800 number is completely useless. Of the half dozen times I’ve called them with an issue, not a single time have they resolved anything. In the end, all upgrades, late checkouts, and other touted perks are always at the hotel’s sole discretion and, in my experience, most hotels in the US could care less what your status is....

    I achieved Ambassador status last year and couldn’t tell you single advantage. The staff at their “dedicated” 800 number is completely useless. Of the half dozen times I’ve called them with an issue, not a single time have they resolved anything. In the end, all upgrades, late checkouts, and other touted perks are always at the hotel’s sole discretion and, in my experience, most hotels in the US could care less what your status is. Marriott’s frequent guest program is absolutely worthless.

    1. Dan Guest

      I cannot agree with you any better. I’ve made point to Marriott before asking why are Marriott hotels in USA seem not to care about the Bonvoy programs?? Some hotels front desk tells you straight up they don’t care if you are an Ambassador or not take it or leave it. When you call Bonvoy to complain absolutely nothing is done. At the moment I am currently moving up to Hilton Diamond where I am told the treatment is 100% better.

  10. Mike Guest

    Not worth it, “anymore” …just another guest.

  11. Dieter Guest

    I have been ambassador for many years and the only answer to your question is " no, it is not worth it". In general my questions always got answered with " will check with the hotel" and 9/10 times the feedback was negative. I think it is an overrated service and is not bringing the benefit that it could bring

  12. Dan Guest

    One perk I thought I had was the 48-Hour Guarantee Availability (though also for Titanium). This does not work as the hotel will always claim a convention or event in town trumps this - why get our hopes up if it's not there when you really need it? Also the Your24 unfortunately is just not very practical unless a very special situation. I have had Ambassador Elite status for a few years and have never...

    One perk I thought I had was the 48-Hour Guarantee Availability (though also for Titanium). This does not work as the hotel will always claim a convention or event in town trumps this - why get our hopes up if it's not there when you really need it? Also the Your24 unfortunately is just not very practical unless a very special situation. I have had Ambassador Elite status for a few years and have never used it. I love the Marriott brand but it really doesn't add a lot over Titanium given the extra stays and spend.

    1. Dani. Guest

      Well said. One time I requested a 24 hour check out two days in advance from the courtyard in Dania beach Florida. First I was told sorry we will be full the time you would be staying with us. I then had a friend called the hotel requesting 75 rooms for the time I was supposed to stay plus two days after. The hotel GM called right away to assist. I then ask her how...

      Well said. One time I requested a 24 hour check out two days in advance from the courtyard in Dania beach Florida. First I was told sorry we will be full the time you would be staying with us. I then had a friend called the hotel requesting 75 rooms for the time I was supposed to stay plus two days after. The hotel GM called right away to assist. I then ask her how come you are guys are failing to honor what the Bonvoy programs said we are entitled to this was when I told her I was the one you just told 5 minutes ago the hotel will be full during my stay.
      He hanged up on me. Can you guys believe this crap.

    2. Ash Guest

      Your right.. I had a recent situation and though I contacted Ambassador services as well as the hotel 72 hrs ahead... Both did not do anything for me. The hotel did not even reply after saying they would look into it.

  13. Felim meade Guest

    yep I find it worth it but you have to put your own effort into it. I was able to get rooms for Heineken cup final in France and Eugene USA for world athletics finals even though hotels were fully booked... The ambassador service is really good and this is my 2nd year( 1st year during covid ) so didn't get a lot of use of it.

  14. Josh Guest

    Wow, I guess I am the one exception here. I had both the old Starwood Ambassador for a year and have been a Marriott Ambassador for the past year and have had a MUCH better experience with the new program. Before I was able to use Your24 only once. This year I have used it 7 times, 100% confirmation rate. That includes a 11pm checkout at a fancy hotel and a 9pm checkout on a...

    Wow, I guess I am the one exception here. I had both the old Starwood Ambassador for a year and have been a Marriott Ambassador for the past year and have had a MUCH better experience with the new program. Before I was able to use Your24 only once. This year I have used it 7 times, 100% confirmation rate. That includes a 11pm checkout at a fancy hotel and a 9pm checkout on a presidential suite (long story). I was able to get an epic upgrade due to one of the ambassadors reaching out to the GM of the hotel before my stay at a place I have wanted to visit for years. I also had a complex billing issue resolved with one quick email to the service. If I'm only a few thousand away from requalifying towards the end of the year, I'm definitely going for it.

  15. John Guest

    Junk status, not much more than Plat. I had a useless ambassador and now you don’t even get a single point of contact. Your24 worked maybe once. Contrast that to my amazing Hyatt concierge, who is a ton more helpful. I’m so frustrated with useless suite night upgrades at the hotel’s discretion, I actively try to avoid Marriott even though I have over 650 nights and I am a couple years from lifetime plat.

  16. PHN Guest

    I have reached the Ambassador level for most likely at least ten years. Is it worth it? No, and the main reason has nothing to do with the Ambassador team but the Marriott program: so many hotels who not participate. The biggest advantage over Titanium is the 24hour choice which, among many brands, is not offered at The Editions. I agree with the assessment that Hyatt offers are much better value and service being a...

    I have reached the Ambassador level for most likely at least ten years. Is it worth it? No, and the main reason has nothing to do with the Ambassador team but the Marriott program: so many hotels who not participate. The biggest advantage over Titanium is the 24hour choice which, among many brands, is not offered at The Editions. I agree with the assessment that Hyatt offers are much better value and service being a Globalist. Hyatt’s downside is the lack of hotels overseas.

  17. Mark Guest

    As an ambassador it seems to me that the typical answer is no. We have no upgrade available. Then I go on their website and see that they are. Sometimes they surprise me. Tonight checked in at the Westin. In Henderson Nevada. They already had a suite waiting for me. The higher the hotel class the more likely the upgrade. Courtyard, etc. Just don't care.

    1. MarriottGM Guest

      I'm a Marriott GM, and can give you a bit of perspective on the upgrade thing. Sure, there are certainly hotels out there that don't care. I do, however, care, but there is a technical reason on why a Suite would show up available online and you're being told there's no upgrade.

      Basically Marriott's revenue management system is terrible compared to other brands I've worked for (Hilton, specifically). Marriott will automatically overbook every hotel at...

      I'm a Marriott GM, and can give you a bit of perspective on the upgrade thing. Sure, there are certainly hotels out there that don't care. I do, however, care, but there is a technical reason on why a Suite would show up available online and you're being told there's no upgrade.

      Basically Marriott's revenue management system is terrible compared to other brands I've worked for (Hilton, specifically). Marriott will automatically overbook every hotel at 103% occupancy and count on no shows to work out, and there is nothing that me as a GM, or my corporate revenue manager can do about it, besides closing the whole hotel to bookings. So, I could have every single one of my Suites occupied, and when you walk up to the front desk, ask for an upgrade and get denied, but see it available online (and even if you booked it online), there would be no possible way to get you into that Suite without kicking a guest out of an occupied room.

      It's absolutely a customer service pain point, and if Marriott actually did care, they'd allow the people on the ground make decisions on things like this, like Hilton does.

  18. Name withheld Guest

    I’ve been Ambassador for several years. It is absolutely not worth it.

    Upgrades rarely happen; often while traveling with colleagues with no status, we end up in exactly the same room type. I often ask for an upgrade, am declined, even when better rooms are still available to book on the app. I’ve literally showed the person at the check in desk the open availability and been denied upgrades. I have one credit card,...

    I’ve been Ambassador for several years. It is absolutely not worth it.

    Upgrades rarely happen; often while traveling with colleagues with no status, we end up in exactly the same room type. I often ask for an upgrade, am declined, even when better rooms are still available to book on the app. I’ve literally showed the person at the check in desk the open availability and been denied upgrades. I have one credit card, so 15 days and choose the 5 nights credit at 50 and 75, so that’s 75 actual nights per year … a noticeable upgrade happens less than 20% of the time.

    Your24 is a joke; one time in years of asking has it been granted, then the hotel manager called me to throw me and my family out of our room, implied I was lying when I said I’d arranged your24 through the ambassador line … until I forwarded the confirmation email from my ambassador.

    Starwood had it right. Loyalty was rewarded with upgrades to best open room. I enjoyed some amazing benefits. Marriott destroyed it. The benefits listed are almost never delivered. The advertised benefits are, therefore, intentionally misleading.

  19. Warren Thomas Guest

    No it is simply not. I have earned it every year, would not say I’m treated better than a platinum and the ambassador team could give less of a shit about me or my experience despite only staying in 4 / 5 star hotels.

  20. Alan Guest

    Hi I’ve been an ambassador for the last 5 years.

    It used to be just okay with a dedicated ambassador. Today it’s utterly useless.

    I received ZERO benefits as an ambassador above what I would get as platinum / titanium, and am highly amused and suspect when anyone anonymous here speaks to highly about it.

    I’ve pretty much given up on it and am dropped stays in Marriott since I’m already lifetime platinum. I might...

    Hi I’ve been an ambassador for the last 5 years.

    It used to be just okay with a dedicated ambassador. Today it’s utterly useless.

    I received ZERO benefits as an ambassador above what I would get as platinum / titanium, and am highly amused and suspect when anyone anonymous here speaks to highly about it.

    I’ve pretty much given up on it and am dropped stays in Marriott since I’m already lifetime platinum. I might lose status after this year but I doubt I’ll even notice.

    Marriott doesn’t care about anything except the bottom line. It’s clear and system wide. If you obtain this status keep your expectations low.

  21. MJ Guest

    I am currently Ambassador Elite, the status has rolled over the last two years while being unable to travel.

    Back in the Starwood days I never thought Ambassador was worth it. I mean... why would I need someone to help me make bookings, right? When I reached 100 nights and achieved it, I didn't expect it to be life-changing, but it was.

    My Ambassador remembered all my important dates and sent me reminders,...

    I am currently Ambassador Elite, the status has rolled over the last two years while being unable to travel.

    Back in the Starwood days I never thought Ambassador was worth it. I mean... why would I need someone to help me make bookings, right? When I reached 100 nights and achieved it, I didn't expect it to be life-changing, but it was.

    My Ambassador remembered all my important dates and sent me reminders, sent me treats, asked about my trips, contacted the hotels and always went the extra mile. Many times she'd work with the hotels to secure penthouses or presidential suites. When Marriott took over, things changed for the worse. There were always crediting mistakes which still happen today. I don't monitor them as much and now I'm certain I'm looking points. I have over 1.5M because I can't redeem if I'm to reach the dollar spend. I've told myself it's not worth it, but I'm addicted to the gamification. I often has to ask for suites sometimes they are given and sometimes I'm lied to that there are none. But more often than not, if I ask more people I'll get one. The program is a hassle and yet here I am. Most of my travel is personal so it's a dent in my wallet, but the sick addiction has taken over me. I'm at 75 nights this year and don't have 2 branded credit cards, but I did take advantage of the 2 for 1 promo recently. I'm not planning to do the spend this year and am okay with losing status.

  22. Norman Guest

    As a lifetime Platinum member and a Titanium elite member, the extra 25 nights and 20K required spend per year with Marriott is not justified for me. I am treated very well at most hotels in their system and frequently receive upgrades upon arrival. When I attain my 75 nights I move on to Hilton to improve my status there as that is my backup hotel chain and this strategy has worked for me.

  23. Jeff Guest

    I have been Ambassador level 3 of the past 4 years. Originally under Starwood it was excellent. So very personal. Now? Meh. I ALWAYS have to ask at the front desk if what they booked me in is actually the best available. Usually the answer is “it is a very nice upgraded room.” Ask again. THEN they look and usually tell me nothing is available. Net net - no real upgrade benefits beyond Platinum.

    ...

    I have been Ambassador level 3 of the past 4 years. Originally under Starwood it was excellent. So very personal. Now? Meh. I ALWAYS have to ask at the front desk if what they booked me in is actually the best available. Usually the answer is “it is a very nice upgraded room.” Ask again. THEN they look and usually tell me nothing is available. Net net - no real upgrade benefits beyond Platinum.

    No extra points earned. You get a points bonus for each stay but I think it is the same as Titatnium.

    My24 is a joke. Nearly never available. There are so many properties that don’t accept it. Suite night upgrades are nearly impossible to redeem. I have had 10 expire. I can’t use them despite trying. Post-pandemic there are plenty of hotels that don’t even give you a bottle of water.

    Ambassador line. I do like the email support but I haven’t had a personal ambassador for years. Just the group email. They do help quickly but I use them maybe once/month. They come through for the occasional special event but mostly I only ask for help cancelling when I am out of policy.

    I may earn it again this year but not because it am trying. I was very excited the first time but now I see no added benefit at all given the elite ranks at Marriott overall have little value.

  24. Kacee Guest

    Your experiences in years past as Ambassador are totally irrelevant to the question posed here.

    The answer to which is "No way, it is absolutely not worth it."

    1. UA-NYC Diamond

      I had a great Ambassador too during the SPG days. Guess what - it's 2022 now, all that is in the past. This Marriott DGAF in the slightest about your spend or status, it's an unethical limited-service company conning a few chumps to spend $20K still somehow.

  25. Joe Guest

    Personally I am not a Marriott Ambassador
    I am a Marriott Platnium / Titanium Elite
    I just don’t spend enough money for Marriott Ambassador
    I rather spend more money to achieve Lifetime Hilton Diamond & Lifetime Globalist with Hyatt
    Until Marriott offers Titanium Elite lifetime
    I am going to pass

  26. Michael Guest

    My experience as a 1st year Ambassador has been mixed. I do agree that it likely depends on the hotel. The SHERATON downtown DALLAS has been exceptional to me. I have used my suite awards and have always had them accepted so far. The lounge is closed from Friday evening until 5pm on Sunday, but, the breakfast they provide at the restaurant is outstanding! The staff is always helpful and the rooms are just awesome....

    My experience as a 1st year Ambassador has been mixed. I do agree that it likely depends on the hotel. The SHERATON downtown DALLAS has been exceptional to me. I have used my suite awards and have always had them accepted so far. The lounge is closed from Friday evening until 5pm on Sunday, but, the breakfast they provide at the restaurant is outstanding! The staff is always helpful and the rooms are just awesome. (I love Sheraton over all anyway)
    I stayed at the Marriott Suites in Dallas and in addition to breakfast and an upgrade they provided free parking as an Ambassador.

    My Ambassador has been a generic phone number and which ever agent was available when I called. I had one experience that was frustrating, but the others have been worth the call. When I have spoken to the Ambassador about a reservation, I've found the service was a little more unique upon check in. Even a nice welcome amenity in the room sometimes.

    To be honest, I take advantage of the Ambassador status rarely, but, I appreciate it when I need it.

  27. Michael Guest

    It was great under SPG, ok when Marriott first took over. Now not worth it.

    The personal ambassador who knew me and my family by name - that was special and real service. I had friends and colleagues who all had the same ambassador upon our request - he knew all of us - that was special service. When he had a sympathy card in the Detroit Airport Westin on the way to my...

    It was great under SPG, ok when Marriott first took over. Now not worth it.

    The personal ambassador who knew me and my family by name - that was special and real service. I had friends and colleagues who all had the same ambassador upon our request - he knew all of us - that was special service. When he had a sympathy card in the Detroit Airport Westin on the way to my fathers funeral and had upgraded us to a suite and had a fruit basket waiting for us - that was special service. When I was the only person allowed late checkout at the Westin Whistler on a pow day - that was special service. When we were upgraded to a massive top floor suite/apartment in Paris - that was special service. The same in Venice, Phuket, and in and on all because the Ambassador went to bat - that was all special service.

    I’ve been ambassador since the start and have laid my head on one of the Bonvoy brands pillows over 2100 times. Marriott has completely gutted the program. I’ll lose it this year - and won’t miss it in its current form.

  28. Nelson Tao Guest

    I have been an ambassador for two years now. I have never received a welcome gift or written note. Rarely been given an upgrade without having to ask for it. To be honest, I felt no difference from the other tiers except I get free breakfast sometimes.

  29. John Guest

    I am lifetime Titanium and over this past year have had multiple suite night requests all denied. I am also Globalist at Hyatt and Diamond at Hilton. The only times we stay at a Hilton is the free nights and each of those have been upgraded to suites. Only 2 times in a year at Hyatt have I been upgraded to suites.

    Consequently, I do not consider elite status at Marriott worth much of anything.

  30. DN Guest

    I have been Ambassador level for past several years. Before pandemic with personal Ambassador assigned to me was great. Now Ambassador level is useless. Many hotels closed their lounges, we do not get upgrades unless we ask for it (and even then they say upgrades are not available). Basically you get no special service as property owners rule and are trying to recover losses from pandemic by cutting on Bonvoy benefits. Bonvoy simply does not...

    I have been Ambassador level for past several years. Before pandemic with personal Ambassador assigned to me was great. Now Ambassador level is useless. Many hotels closed their lounges, we do not get upgrades unless we ask for it (and even then they say upgrades are not available). Basically you get no special service as property owners rule and are trying to recover losses from pandemic by cutting on Bonvoy benefits. Bonvoy simply does not care anymore and almost it sounds sarcastic when receptionist at check in tells you "Thank you for your loyalty".

    1. Paul Chandler Guest

      I don't understand all these negative replies. here is a post where someone takes the time to experiences; past his experiences; past and recent; and then gives an appraisal. It was interesting and informative. I do not understand all this negativity. It's kaking hte site less & less inviting. If you don't have something constructive to say, I'm not interested.

  31. Jimmy’s Travel Report Gold

    Mostly by luck, last year I hit Ambassador status for the first time. I had a couple splurge trips, and when Marriott lowered the revenue requirement to 14k (as well as throwing all those qualifying nights at everyone) we ended up at Ambassador level. The previous five years we oscillated between Platinum and Titanium. Generally speaking we had become fairly disillusioned with Bonvoy program, and I was planning on spending less time and money with...

    Mostly by luck, last year I hit Ambassador status for the first time. I had a couple splurge trips, and when Marriott lowered the revenue requirement to 14k (as well as throwing all those qualifying nights at everyone) we ended up at Ambassador level. The previous five years we oscillated between Platinum and Titanium. Generally speaking we had become fairly disillusioned with Bonvoy program, and I was planning on spending less time and money with Marriott going forward. Ambassador status has changed that for us. Very specifically we have notified a much higher rate of upgrades, both in the check in complimentary kind, and the suite night certificate kind. This includes RC properties. As a Platinum or Titanium member our upgrade success was around 30%. As an Ambassador we are scoring around 80%, maybe higher. Our perception is that most properties make an effort to upgrade us as Ambassadors. We might spend 12K at Marriott’s during a normal year of travel. This year we are specifically adding the additional spend to re-qualify for Ambassador level in order to enjoy the higher level of upgrades. Generally I’m not a Marriott fan boy, and we experience a lot of the Bonvoy BS with our Marriott stays (including a constant battle for 4pm check outs) - but we do find the higher upgrade success worth giving Marriott the additional spend. If this better upgrade percentage diminishes overtime, then we’re out.

    1. Chris Guest

      I have the same issue with the guarantee 4pm checkout at “non-resorts.” When I’m told they can’t grant it, I tell them it’s guaranteed and not granting isn’t an option. I follow up by saying that I’m not leaving until 4 and if a manager wants to discuss, they’re free to come by the room. No one’s ever been by and have had no issues.

    2. Merry Chris Moss Guest

      That's the way to do it.

  32. AntiBR Guest

    WAIT. Who still has a personal ambassador? I've been one since the program started and when mine got laid off I went back into the general pool. It's one of the reasons that I won't make a huge effort to retain the status next year!

    1. UA-NYC Diamond

      Someone on FT claims to still have a dedicated AMB - but I don't really buy it

    2. Stew Trungh Guest

      Yeah it’s not true. They have their old dedicated ambassadors direct phone number still. That’s all.

  33. Mark Maciuba Guest

    AS A MARRIOTT BONVOY TITANIUM MEMBER I'M VERY HAPPY WITH MARRIOTT BONVOY PROGRAM!
    ALWAYS TREATED WITH RESPECT!
    CLEAN CONSISTENT ROOMS AND GREAT SERVICE!
    MARRIOTT NEVER FAILS!

    1. UA-NYC Diamond

      Ah yeah, another FTer Marriott fanboy from what I recall...sure sure sure

    2. Steve Guest

      I also love Marriott because of their UA partnership

  34. Avi Guest

    Sigh. Mike D. So earnest. So nice. So Canadian. I miss the old Ambassador program.

    1. Hashim Guest

      I'm both a Marriott Ambassador and Hyatt Globalist, I can say that Marriott Ambassador is useless from all points, you don't get suite upgrade/ lounge access and sometimes no breakfast at Rits Carlton and st for example, suite upgrade st.Regis. you still pay for resort fee, destination fee, location fee and all that non sense, you always get charged for parking, you need to ask to get your benefits and they make you feel as...

      I'm both a Marriott Ambassador and Hyatt Globalist, I can say that Marriott Ambassador is useless from all points, you don't get suite upgrade/ lounge access and sometimes no breakfast at Rits Carlton and st for example, suite upgrade st.Regis. you still pay for resort fee, destination fee, location fee and all that non sense, you always get charged for parking, you need to ask to get your benefits and they make you feel as they are doing you a favor, suite Nights award is a joke never guaranteed ahead of time, it goes like if they don't sell it the will give it to you, the same as if you didn't use it, and an award/ night were Hyatt one suite upgrade is for a stay up to 7 night. I noticed when I was reviewing my taxes I was spending $37k or more / year and it nearly get recorded as above $20k not all stays are eligible? I have stayed at the Ritz Maldives and their AMX card was usuless and got no extra points as it is not participating hotel. Hyatt program is going down hell to unfortunately I hope they manage to lift up.
      I was waiting for long to vent this out looool

  35. JP Guest

    I am lifetime Titanium Elite and find that benefits to be worthless. Point values have diminished, recognition is abysmal, gifts are nothing. Nothing says thanks for being a valued member like a free 8 oz bottle of water... that I need to walk to the front desk to get... I am an active free agent when it comes to hotels now. The brands under Marriott are very tired and homogenized. Bonvoy doesn't give benefits that...

    I am lifetime Titanium Elite and find that benefits to be worthless. Point values have diminished, recognition is abysmal, gifts are nothing. Nothing says thanks for being a valued member like a free 8 oz bottle of water... that I need to walk to the front desk to get... I am an active free agent when it comes to hotels now. The brands under Marriott are very tired and homogenized. Bonvoy doesn't give benefits that are consistent or worthwhile since 'breakfast benefits' exclude places like resorts or high end properties where I want; room upgrades are an utter joke. The question shouldn't be is Ambassador worth it, but is Bonvoy worth it... The answer to both is no.

  36. Stvr Guest

    It’s just malpractice that a 100K point redemption wouldn’t give you $600 spend for the ambassador counter. That’s just punishing your biggest customers

  37. Bob Guest

    I didn't even have to read this post to tell you the answer is absolutely not. There's nothing Marriott could have added to the status to justify $20K in spend.

  38. Jordan Member

    You've covered this before.

    The answer was and remains: NO.

  39. Jim Baround Guest

    A completey unnecessary post for a title question that has a one word answer: "No."

  40. David Guest

    I've stayed 1809 nights at Marriott's and typically have ~100-125 paid nights per year. I didn't think I would find much value in the ambassador program, but after getting my Ambassador, Amanda, when the program first started, I found that she was the driving force of value in the Marriott program for everything you mentioned above.

    however, during the pandemic, she was laid off and I was put in the pool. All that was special...

    I've stayed 1809 nights at Marriott's and typically have ~100-125 paid nights per year. I didn't think I would find much value in the ambassador program, but after getting my Ambassador, Amanda, when the program first started, I found that she was the driving force of value in the Marriott program for everything you mentioned above.

    however, during the pandemic, she was laid off and I was put in the pool. All that was special about the service and support received vanished. Given that and all the challenges with Marriott in general (diminished Suite Night value, diminished points value, etc. etc.) I've officially moved to Hyatt. I'm incredibly happy with the switch and will always have my Titanium status if there isn't a Hyatt in a location I need to stay. I just don't know how they can make qualification so challenging then not provide a consistent full published benefit to all members who achieve that level.

    1. Flyingfromny Guest

      I've been so much happier with Hyatt, mostly because I stay in large cities so the "footprint" limitations of Hyatt don't bother me. In head to head matchups Hyatt has provided better customer service, my redemptions have actual value and I prefer the hotels to Marriott other than Marriott's Edition line. Since dynamic pricing, Marriott points are nearly worthless at many of their nicer hotels and cash is a better value, which defeats the purpose...

      I've been so much happier with Hyatt, mostly because I stay in large cities so the "footprint" limitations of Hyatt don't bother me. In head to head matchups Hyatt has provided better customer service, my redemptions have actual value and I prefer the hotels to Marriott other than Marriott's Edition line. Since dynamic pricing, Marriott points are nearly worthless at many of their nicer hotels and cash is a better value, which defeats the purpose of the loyalty points.

      Redemptions at a recent city 0.3/pp for Marriott vs 2.5/pp for Hyatt, both 5 star hotels. The earning rate of Marriott points is not high enough to level this disparity.

    2. Eric Guest

      I have also been part of the ambassador program for five years. Coincidently, Amanda was also my ambassador until the COVID crisis and she was fantastic. I have not been assigned a new ambassador and I am planning to let my status expire this year. There is no more value beyond what you receive as a Tritanium member.

    3. David Guest

      Amazing that laying off one person could cost them this much in revenue and they simply don't get it! I guess their loss...

  41. Rodrigo M Guest

    My friend is Marriott Ambassador and Hyatt Globalist. He says Hyatt Globalist is way better.

    1. Jason Guest

      So many great inputs. Also, almost all align with my experiences in year 3 as an ambassador. I had been successful with room upgrades pre-covid as a titanium. I literally have to message the hotel when I digitally check in to ask (feels like begging) for my guaranteed upgrade.

      I say guaranteed because in the program T&C if there is a better room available, it should go to me. I check online the day...

      So many great inputs. Also, almost all align with my experiences in year 3 as an ambassador. I had been successful with room upgrades pre-covid as a titanium. I literally have to message the hotel when I digitally check in to ask (feels like begging) for my guaranteed upgrade.

      I say guaranteed because in the program T&C if there is a better room available, it should go to me. I check online the day -of as if I am trying to book a room for my exact stay, and every time in 2022 a better room was available and not awarded. Shit, sometimes I don't even get my top floor preference ( a basic "amenity") until I beg.

      I've had to demand late checkout like many other posters here. A couple properties kicked me out at 1pm (not even suites or long-term stay properties that legitimately take longer to clean).

      I've just had so many bad experiences that it is a flat NO and I typically opt for Hilton (Diamond) or Hyatt (no status) because that is a better experience. Sad Marriott has fallen so far in just 3 years.

      Last point, anyone else think the breakfasts have gone to complete sh** in 2022? I've stayed in almost every brand in the offering and only had an enjoyable breakfast in a Seattle Residence Inn, of all places. South lake union RI kicks ass.

    2. Lisa Guest

      Marriott no longer cares about the customer. They want to market the customer. They have made the Bonvoy program a registered foreign company with a value.

    3. Lisa Guest

      They have made the Bonvoy program a registered foreign company with a value.
      So happy I switched to Hyatt. Received a 1 bedroom suite wo asking.

Featured Comments Most helpful comments ( as chosen by the OMAAT community ).

The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered.

Jim Baround Guest

A completey unnecessary post for a title question that has a one word answer: "No."

2
Ryan Guest

I've spent the past year at the Ambassador level, and it absolutely has NOT been worth it. I have not received any communication from an assigned Ambassador, and half of the time when I try to reach the Ambassador line, it gets forwarded to the standard reservations department. I get upgraded maybe 30% of the time, and always the lowest possible upgrade, even when occupancy is low. I've seen no benefit whatsoever over Titanium.

1
Alex77W Guest

I am lifetime Titanium who switched to Hyatt and I do plan for getting more bonvoyed stays. In the old SPG I succeeded in using your-24 benefit only once even though I was >75 nights/year every year. At that time Your-25 was 76-night benefit (but is was only 1 credit giving you qualifying nights). Couple times I was given 9 pm checkout simply at the discretion of the front desk. Now I do not see a point of even staying in Bonvoy properties in the USA. I think Marriott should drop $20K spending requirement and market it as an improvement.

1
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