| Want to learn more about accessing US airline lounges? See my series about how to access Alaska Lounges, American Admirals Clubs, Delta Sky Club®, and United Clubs. |
Understanding United Airlines lounge access can be quite confusing, especially with the distinction between United Clubs and United Polaris Lounges.
United operates over 45 United Clubs and six United Polaris Lounges, and in this post I want to look at everything you need to know about how to access them, given all the options available.
In this post:
What should you expect from United Clubs?
I’d say United Clubs are about average as far as US airline lounges go. In my opinion they’re on par with American Admirals Clubs (maybe a little better), and not as good as Delta Sky Club®. Conversely, United Polaris Lounges are very good, and among the best business class lounges offered by any US airline.
At United Clubs you can expect complimentary Wi-Fi, comfortable seating, free drinks and snacks, and some premium drinks available for purchase.
How to access United Clubs
United Clubs are membership lounges, meaning that they’re primarily intended for members. However, there are lots of other ways to access United Clubs, including with eligible tickets, with elite status, through day passes, or in conjunction with the right credit card.
Below are all the best options for United Airlines lounge access.
Buy a United Club membership (with miles or cash)
The most obvious way to access United Clubs is to outright buy an annual membership. This can be done with miles or cash, and the cost varies based on your elite status. Below is the cost to purchase a United Club membership.
With this you’re paying $750 annually (for an individual membership). If you are going to buy a United Club membership, I’d highly recommend paying cash over redeeming miles. As you can see, you’re getting under 0.8 cents of value per MileagePlus mile this way, and that’s just a really bad value, as there are better uses of MileagePlus miles.
Keep in mind, you can only use United Clubs when flying same day on United Airlines or a Star Alliance partner airline. With an individual membership guests are not allowed.
Get the United Club Card
The best United Airlines credit card for lounge access is The New United Club℠ Card (review), which includes a United Club membership for being a cardmember.
Regardless of your status, this is a less expensive way to get a United Club membership than paying for a membership outright, given the $695 annual fee. This card offers an individual membership.
Get the JP Morgan Reserve Card
The JP Morgan Reserve Card is an invitation-only credit card that most of us will never have access to. However, the card does offer a United Club membership, if you are someone lucky enough to get it.
Buy an Air Canada Maple Leaf Club membership
Those who have an Air Canada Maple Leaf Club membership also get United Club access. However:
- This with a Maple Leaf Club North America Plus membership only get United Club access in North America
- You need to be flying a Star Alliance airline same day from the airport where you’re trying to access the lounge
- Your guesting privileges are limited; Maple Leaf Club members with a North America Plus membership aren’t allowed any guests, while those with a Maple Leaf Club Worldwide membership are allowed one guest
A North America Plus membership costs 495 CAD (~349 USD) per year, while a Worldwide membership costs 665 CAD (~469 USD) per year. The catch is that these memberships have been suspended for some time, so people can’t actually currently buy them.
Buy a United Club pass
You can buy a United Club pass for $59 per person. These passes are valid for one person each, and are only valid for entry to United Clubs in one city.
Unlike American Admirals Club day passes, you can’t use these to enter lounges at multiple airports the same day. Children under two may accompany someone accessing a United Club with a pass at no additional cost.
You can buy a United Club pass directly at the lounge, though there may sometimes be capacity controls on these. Alternatively, you can buy a United Club pass through the United app.
Like all other methods of accessing United Clubs nowadays, you also need to be traveling on United or a Star Alliance partner airline the same day.
Get United Club passes with credit cards
Some of United’s credit cards with reasonable annual fees offer United Club passes as a perk. For example, you get two United Club passes annually if you’re the primary cardmember on the following cards:
These are valid for 12 months from when they’re issued, and you can either show the passes to an agent through the United app, or you can print them from your MileagePlus account on united.com. Note that in situations where United Clubs are at capacity, those trying to access lounges with day passes might not be admitted.
Book a United Airlines premium transcontinental flight
A standard domestic first class ticket won’t get you access to United Clubs. However, there are certain domestic tickets that will get you United Club access.
Specifically, if you’re traveling business class nonstop on one of the following routes you receive United Club access on arrival and departure (though not beyond that if you’re connecting):
- Between Newark (EWR) and Los Angeles (LAX)
- Between Newark (EWR) and San Francisco (SFO)
You can’t bring any guests with you into the lounge, though. You can access no matter how you ticketed that business class flight, whether you paid cash, redeemed miles, or upgraded.
These are the only types of exclusively domestic tickets that offer United Club access. Flights to Hawaii, and other domestic journeys, don’t offer lounge access.
Book a United Polaris or business class ticket
If you are taking a same day United Polaris or United business class flight, you get access to United Clubs throughout your same day journey, on departure, at connecting points, and even on arrival. You can’t bring any guests with you, though.
What’s the difference between Polaris and business class for these purposes? United Polaris is the name of United’s long haul international business class product, and you’ll see the flights marketed as such. Meanwhile international flights where the forward cabin isn’t marketed as Polaris, instead have the forward cabin marketed as business class.
Polaris flights include all international transpacific and transatlantic flights, as well as flights from the United States to the following South American destinations:
- Buenos Aires
- Lima
- Rio de Janeiro
- São Paulo
- Santiago
Meanwhile United business class includes flights to the following destinations, which are also eligible for United Club access:
- Guam
- Canada
- Mexico
- Caribbean
- Central America
- Colombia
- Ecuador
Book a Star Alliance business or first class ticket
Traveling in business class or first class on a Star Alliance partner airline also potentially offers United Club access, but with more restrictions.
When traveling on a Star Alliance partner airline in business or first class you can access United Clubs, but only on departure at your international gateway.
In other words, if you fly United first class from Houston to Chicago, and then Lufthansa first class from Chicago to Frankfurt, you could only use the United Club in Chicago.
Personally I find the policy to be ridiculous, as Star Alliance is more punitive here than oneworld and SkyTeam. That’s especially true when you consider the joint ventures that United has with other carriers, where they essentially split revenue.
When eligible for access, business class passengers can’t bring any free guests, while first class passengers can bring one guest with them (who must be traveling on the same flight).
Have United MileagePlus elite status
Those who earn Star Alliance Gold status through United MileagePlus (including Premier Gold, Platinum, and 1K members) can access United Clubs during same day international travel.
Access is allowed on departure, during connections, and upon arrival, and these members can bring one guest with them. All international itineraries are eligible for this, including flights to Canada and Mexico.
Have United Global Services status
In addition to the above access perks for United MileagePlus elite members, invitation-only Global Services members can access United Clubs on entirely domestic itineraries. They aren’t allowed any guests when accessing lounges this way, though.
Have Star Alliance Gold status with an airline other than United
If you’re a Star Alliance Gold member who earns status through any program other than United MileagePlus, you can access United Clubs whenever you’re flying Star Alliance same day, even if you’re not traveling internationally.
Eligible Star Alliance Gold members can bring one guest, who must be traveling on the same flight.
Be an active duty military member
Active duty US military personnel with a military ID can use United Clubs when traveling on United within 24 hours, assuming one of the following is true:
- They are dressed in uniform
- They have leave orders
- They have rest and recuperation papers
Eligible military personnel can bring family members with gate passes or traveling on the same flight.
What about United Polaris Lounge access?
In addition to United Clubs, United Airlines also has Polaris Lounges in Chicago, Houston, Los Angeles, Newark, San Francisco, and Washington. These are among the best business class lounges run by US airlines, in my opinion, as they have beautiful decor, and offer excellent a la carte dining.
How do access requirements for United Polaris Lounges compare? United Polaris Lounge access is available to:
- Those traveling same day on a United Polaris ticket, either on departure, at a connecting airport, or on arrival; no guests are allowed
- Those traveling same day on a long haul Star Alliance partner first class ticket, though only at the international departure gateway airport; one guest is allowed
- Those traveling same day on a long haul Star Alliance partner business class ticket, though only at the international departure gateway airport; no guests are allowed
There’s no way to access Polaris Lounges based on status — not even if you’re a Global Services member. For more details, see my guide to United Polaris Lounges.
Bottom line
As you can see, there are a variety of ways to get United Airlines lounge access, particularly for United Clubs.
You can outright buy a membership, you can buy a day pass (which you can also get as a credit card benefit), or there are lots of premium cabin tickets and elite tiers that will get you access to United Clubs.
Hopefully the above clears up everything you could want to know about United Airlines lounge access. If I missed anything, please let me know.
Hello. i have a flight from ORD to Jamaica. In business class (there is no first). I chatted in and the rep said no access to any lounges. This seems to not be in line with the website which says: United Polaris is available on trans-Pacific or trans-Atlantic flights, and on flights from the U.S. to these South American destinations: Buenos Aires, Lima, Rio de Janeiro, São Paulo and Santiago. All other international routes are...
Hello. i have a flight from ORD to Jamaica. In business class (there is no first). I chatted in and the rep said no access to any lounges. This seems to not be in line with the website which says: United Polaris is available on trans-Pacific or trans-Atlantic flights, and on flights from the U.S. to these South American destinations: Buenos Aires, Lima, Rio de Janeiro, São Paulo and Santiago. All other international routes are United Business® and include use of the United Club: Guam, Canada, Mexico, Caribbean, Central America, Colombia and Ecuador.
I read the above to say if im going to the Caribbean i can access the United Club lounges. am i interpreting this wrong ? Its so frustrating to get conflicting info and not get straight answers from agents after 10 mins trying to fight a chatbot
Just use the food cart.
It would be nice if you could offer your own opinion on which is the best strategy/value, especially for people flying within the US on domestic flights...or which non-United Star Alliance membership program you'd recommend.
You can pay for the United Chase Club Card with 30k United Miles instead of $550.
A few weeks ago was denied access to United Club (AUS airport) when flying because my Boarding Pass did not show my Star Alliance Gold Status (LH Senator). Lounge agent said it’s “new policy” that showing valid Star Alliance Gold Card is not enough, but FF number must be on boarding pass. I had the flight crediting to my United MileagePlus account, but in order to access lounge, agent said I needed to switch FF...
A few weeks ago was denied access to United Club (AUS airport) when flying because my Boarding Pass did not show my Star Alliance Gold Status (LH Senator). Lounge agent said it’s “new policy” that showing valid Star Alliance Gold Card is not enough, but FF number must be on boarding pass. I had the flight crediting to my United MileagePlus account, but in order to access lounge, agent said I needed to switch FF number on boarding pass. In other locations, I just showed my (digital) card to agent and they entered it in. Per terms on United website, “A valid Star Alliance Gold membership card and a same-day boarding pass for travel on a flight operated by a Star Alliance member airline and departing from the same airport or a same-day boarding pass showing Star Alliance Gold status, for travel on a flight operated by a Star Alliance member airline and departing from the same airport.”
I would add, I was flying on UA on a domestic F paid ticket.
@EthanInSF: Per terms listed, the *A Gold number is not required on the boarding pass. I am starting to wonder if this is due to fraud with fake or photoshop'ed membership cards on the phone. There may not be an easy way for the lounge agent to validate their legitimacy. A few bad apples may have made it difficult for everyone else.
It’s also worth mentioning the United/Air Canada Arrivals Lounge at London Heathrow. Accessible if you have a Polaris or AC business class ticket on a flight arriving that day before noon.
AC maple leaf card has been suspended for several years.
Regarding United's Club credit cards, "Authorized users will not receive their own United Club membership and are only eligible for United Club access if they accompany the primary Cardmember and qualify as an eligible guest per the then-current United Club access policies."
So I have been wondering about this. I am an AU on my dad's United Presidential Plus card, could he use his status to guest my sister into the club, and then I use the card to enter with him?
Flights to and from Puerto Rico with cabin marketed as United Business also allow for United Club access